Customer Service Manager
Store Manager Job In Atlanta, GA
Customer Care Manager - Capital Equipment / Packaging Machinery
An international leader in industrial equipment solutions is seeking a Customer Care Manager to support its growing After Sales operations. This role is critical in managing customer requests related to technical issues, emergencies, and troubleshooting, ensuring high levels of responsiveness and service throughout the equipment lifecycle.
As the key interface between customers and internal technical teams, you'll coordinate interventions, follow up on service delivery, and ensure customer satisfaction-always with a strong focus on Health, Safety, Security & Environment (HSS&E).
Key Responsibilities:
Handle and prioritize incoming customer calls, assess technical needs, and coordinate appropriate support actions
Manage service requests from creation to resolution, working closely with Planning and Product Support teams
Track non-conformities and lead resolution processes, ensuring clear communication with the customer
Support field service engineers during onsite interventions
Ensure accurate and timely creation of sales and service orders
Deliver technical reports and coordinate audits (diagnostic visits, ECO audits, line audits)
Organize preventive maintenance and emergency interventions
Oversee warranty cases and ensure procedural compliance by all team members
Maintain ongoing communication with Supply Chain, Sales, and Marketing teams
Profile & Experience:
Bachelor's degree or equivalent; business or technical education is a plus
Fluent in English; knowledge of Italian or French is a strong asset
5+ years' experience in After Sales or production environments within capital equipment or packaging sectors
Strong technical knowledge of production equipment or complete line systems
Customer-focused with excellent communication, problem-solving, and organizational skills
Able to manage multiple priorities and work autonomously in a dynamic environment
Merchandise Manager
Store Manager Job In Atlanta, GA
Merchandising Manager - Contractor / Consultant
Atlanta, GA
Our Client is looking for an experienced ecommerce consultant with a highly entrepreneurial spirit and a background in new product development. This role requires the candidate to assist in the strategy, launch and optimization of a new shopping experience for weather.com that will include drop shipping and branded merchandise creation. From ideation to execution, this candidate will have a consultative and collaborative approach to product launch, optimization and efficiency. Preferred candidate experience includes extensive knowledge of ecommerce shopping platforms (like Shopify), drop shipping and merchandising.
Job Duties
Help strategize, launch and optimize new ecommerce shopping opportunity on weather.com, including product curation, analyzing data and audience engagement, and defining storefront creation strategy
Consult and educate team on eCommerce platform and tools, and best practices
Assist with internal teams to coordinate with product, development and marketing resources for a successful MVP storefront launch
Lead in the new product onboarding process, as well as monitor and maintain the status of online products through various reporting tools
Write taglines, website copy and/or emails of products as needed
Help refine consistent brand voices that resonate with our target audience
QA all new product introductions to ensure SKUs are merchandised on the correct pages, orderable with the correct imagery, copy, and pricing
Support pricing strategy for positive, competitive margin on dropshipping and custom print-to-order merchandise
Manage accuracy of product data on site
Qualifications
Bachelor's degree in marketing, Business, Digital Media, or a related field
3+ years of experience in eCommerce, digital marketing, or related fields
Familiarity with mobile and web-based eCommerce platforms and tools, primarily Shopify, print-to-order or other ordering systems
Experience working with collaborative cross functional teams
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
For immediate consideration, please forward your resume to Mary Green at *********************. If you require assistance or an accommodation in the application or employment process, please contact us at *********************
The hourly pay rate range for this position is $40-$50/hour (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************
Banking Branch Manager
Store Manager Job In Roswell, GA
Job Purpose & Scope Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive working relationships with peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all times.
Essential Job Functions
Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead and engage associates in daily huddles to support relationship-building activities.
Generate growth that supports the bank's goals by retaining, growing, and attracting clients.
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts.
Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results.
Proactively resolve client concerns in a timely, professional, and positive manner.
Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the bank's security program, policies, and procedures.
Ensure regular and effective communication with banking center team members and regional leadership.
Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions.
Identify and recruit talent to build a highly effective team.
Model and champion the Bank's standards for exceptional customer service.
Enthusiastically embrace, support, and model the bank's values and mission.
Display a high degree of integrity, trustworthiness, and professionalism at all times.
Regularly exercise discretion and judgment in the performance of essential job functions.
Complete all essential training timely.
Maintain consistently good punctuality and attendance to work.
Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
Adhere to all Bank policies, procedures, and guidelines.
Knowledge, Skills & Abilities
Knowledge of retail bank products and services
Knowledge of bank regulations, policies, procedures, and operational standards
Knowledge of business development techniques in a retail environment
Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth
Ability to think strategically and translate goals into actionable, detailed, day-to-day execution.
Ability to manage, lead, and train team members effectively, inspiring them to meet business objectives
Ability to demonstrate effective planning and organizational skills in a dynamic business environment.
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
Ability to communicate effectively both verbally and in writing
Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
Ability to maintain confidentiality
Ability to follow policy and procedure including safety and security procedures
Skill in identifying client needs to develop and grow business
Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
Bachelor's degree or commensurate work experience required
1+ year retail client service and/or business development experience required
1+ year business development management/leadership experience strongly preferred
Proven achievement of business growth goals and financial targets required
Experience managing, leading and coaching professionals required
Comprehensive knowledge of bank products/services and regulations required
Valid driver's license and good driving record required
NMLS required
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#HP #Talroo
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Store Director
Store Manager Job In Alpharetta, GA
The Role:
At Freebird, product and people are the heartbeat of our story and the “sole” of our brand. Creating beautiful, unique boots laid the foundation to that story but the feet inside our boots built the journey. Freebird employees reject the norms of an ordinary customer experience and pride ourselves on building deep and genuine relationships with our customers. Those relationships have always been at the forefront of everything we do. We are looking for career driven individuals that are as obsessed with creating an exceptional customer experience as we are.
Beyond building beautiful stores we will be hiring teams of unique and diverse individuals that represent our brand and our mission in each region. These teams will be a part of shaping the voice and character associated with the Freebird name. These individuals will have the opportunity to career climb in a quickly growing company that puts people and product above all else.
The ideal candidate will be passionate, self-driven, and a highly organized individual with a desire to make a difference in people's lives. Additionally, they will be confident, creative, bright, friendly, helpful, detail-oriented, and able to consistently perform at the highest level. Candidates must be well spoken and confident in their ability to interact with strangers, as well as be able to remain calm and organized at all times.
Responsibilities:
Leadership:
Create a positive work environment that your people are excited to come into, be challenged by, and contribute to
Be a proactive and solution-based leader
Communicate business needs and team updates up to leadership in a productive, concise manner
Lead by example and uphold/implement FREEBIRD's standards with your team
Create an environment where knowledge is being passed down successfully and your people welcome the feedback
Pull your team together for monthly meetings
Team Development:
Oversee and own networking, recruiting, hiring, onboarding, and developing a well-rounded team that excels in customer service, selling, merchandising, operations, events, and team management/leadership
Consistently provide performance feedback to ensure growth, change, and results in your management team. Guide your management team on how they are doing the same with the Stylists (part-time employees)
Create succession/staff plan and communicate your strategy to execute
Take responsibility for identifying how each person on your team needs to be challenged to grow and tailor a development plan individually
Customer Experience:
Exemplify, create, and uphold a positive unique customer experience and ensure all team members can successfully execute the Freebird experience. That starts before the customer enters the store
Actively manage all training of your team on the customer experience
Implement a clientele system and guide key leaders to ownership and management of their own clientele books through being the example
Have your finger on the pulse of your sales floor and take ownership of all customer interactions
Business Management and Planning:
Drive top line sales growth
Identify ways to increase your store's business and build brand awareness in your community
Recognize the importance of planning and ensuring schedules are well thought through, posted one month in advance, and relay critical business events/ information to team members
Possess a strong business acumen and be able to present your business to a room of strangers
Visuals and Merchandising:
Update displays weekly based off inventory levels and best seller reports while teaching team on this process
Plan to do a full remerchandising for the store biweekly and make sure it is executed by the merchandising manager before each weekend
Make sure your team can uphold and is well versed in our floor/merchandised product standards
Know Freebird's visual merchandising focus for the week and use it to set your store up to drive business in your community
Operational Excellence:
Know your stores numbers, KPI's, best sellers, and business stats. Teach key leadership under you the importance of knowing and tracking their business
Ensure seamless store operations
Own your inventory and ensure it is being accurately managed by staff
Store cleanliness standards are implemented and met on a daily/weekly/monthly basis
Requirements:
2+ years in relevant management experience in a fast paced, challenging, and creative customer facing retail environment
High School diploma required
Bachelor's degree in business or related field preferred
Excellent organizational, verbal and written communication skills
Business Manager
Store Manager Job In Atlanta, GA
The Business Manager supports the Amazon Sales Account Management team and cross-functional Amazon teams to drive profitable revenue growth. This role provides information tracking and project management for new item launches, product refreshes, and vendor transitions on Amazon. You'll drive accountability and task management to ensure on-time launches that are well-positioned to meet sales volume expectations. You'll also lead monthly new item review meetings to support collaboration and follow-through. This role is responsible for enrolling items in Amazon programs such as SIPP and Goldlist, and for escalating risks to revenue or potential chargebacks to the Director.
The ideal candidate will have strong project management, data management, and stakeholder coordination skills, and be proficient in Excel. Attention to detail, a sense of urgency, and strong task prioritization are critical for success in this role.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
Maintain new item, product refresh and transition trackers for Amazon team and provide weekly reporting on next steps. Manage detailed item-level process tracker in excel, enter costs in SAP, enroll new items in SIOC and other Amazon programs. Validate channel alignment for new items with account managers as well as packing compliance for Amazon.
Provide weekly updates on launch progress, changes, and action steps to cross functional Amazon team. Lead monthly new item meetings to review progress and plan next steps.
Identify forecast risks due to new item launch delays or enrollment blockers and escalate for action planning
Weekly pull chargebacks data and enter into overall report. Determine next steps to reduce further chargebacks. Gain support from cross functional business partners as needed (operations, category management, compliance, etc.)
Communicate regularly with Kids2 compliance team regarding testing support needs
Review and validate promotion claims, pricing claims, etc. Provide evidence to dispute claims as needed.
Monitor Amazon ASINs for suppressions and lead communication with Amazon for resolution. Respond to Amazon requests for ASIN updates, compliance, or other needs.
Gather detailed data from multiple sources and hand off to Sr. Sales Managers to evaluate revenue opportunities
QUALIFICATIONS & EXPERIENCE
5+ years of experience in Sales support or related
Ecommerce experience preferred
EDUCATION & SKILLS
Bachelor's degree in business administration, marketing, or equivalent experience
Experience managing projects
Excellent verbal and written communication skills
Experience with large excel spreadsheets, pivot tables, lookups, etc.
Ability to identify process improvement opportunities
COMPUTER/TECHNICAL SKILLS
Must be proficient in Microsoft Office Suite , especially Excel (Pivot tables, sumifs, lookups, etc.)
PHYSICAL DEMANDS
While performing the duties of this job, the team member is regularly required to talk or hear.
The team member frequently is required to sit; have flexible use of hands; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The team member is occasionally required to stand, walk, and taste or smell.
The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 - 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
General office environment
The hybrid role is in-office Tuesday-Thursday, and every third week of the month, the in-office schedule is Monday-Friday
We offer competitive pay, flexible hours, and generous benefits. Plus, to keep things fun (because we're all kids at heart), we host team member activities, philanthropic events throughout the year, and company-wide awards and recognition for a job well done!
Check out our website at ************* and follow us on LinkedIn, Facebook, and Instagram for more information. You can also explore open roles in the Careers section on our LinkedIn page.
Operations Manager
Store Manager Job In Atlanta, GA
Founded in 2022, Remedy and Restore Wellness is a purpose-driven e-commerce wellness brand focused on promoting optimal health-especially menstrual and reproductive wellness for women-through natural, high-quality products. We're a fast-growing company passionate about holistic healing, community empowerment, and education. As we scale, we're seeking a versatile and experienced Operations Manager to take the lead in both backend operations and front-facing content initiatives.
Role Description
This isn't your typical operations role. We're looking for a dynamic leader with a broad skillset who thrives in both structure and creativity. While you'll oversee core business operations (logistics, inventory, fulfillment, systems), a major focus of your role will be managing content creation and content creators-ensuring our brand story and values are consistently communicated across platforms.
Responsibilities
Oversee day-to-day business operations including fulfillment, inventory, supply chain, and logistics
Develop and refine systems, workflows, and SOPs to scale operations efficiently
Lead and manage content calendars, ensuring strategic alignment with product launches and marketing goals
Recruit, brief, and manage content creators (influencers, writers, videographers, etc.)
Coordinate with marketing and creative teams to ensure timely content delivery
Oversee product photography, brand storytelling, and social media asset creation
Track content performance and creator ROI to inform future strategies
Contribute to brand strategy, product development, and growth planning
Assist with financial planning, vendor management, and reporting
New Store Opening Manager
Store Manager Job In Atlanta, GA
Atlanta, GA (In-Office) | Full-Time | $60,000-$70,000
SweatHouz is looking for a highly organized and driven New Store Opening Manager to join our Atlanta-based corporate team. In this role, you'll be the heartbeat behind each new studio launch - overseeing everything from construction handoff to presale execution to grand opening day. If you're energized by checklists, timelines, and getting things across the finish line, this is the role for you.
You'll work cross-functionally with our HQ teams and franchise partners to ensure every SweatHouz location opens on time, on brand, and with a strong foundation for success. This is a fully in-office role based in Atlanta, GA, with occasional travel to new studio locations.
Responsibilities
Lead and manage the full new studio opening process at SweatHouz - from handoff to construction to grand opening - ensuring each location is fully operational and aligned with brand standards.
Serve as the primary liaison between the SweatHouz corporate team and franchise partners, supporting communication and accountability around all opening deliverables.
Drive presale planning and execution, including onboarding new teams, coordinating training schedules, and managing studio launch timelines.
Collaborate with internal teams (construction, operations, marketing, tech) and vendors to ensure smooth delivery of all equipment, signage, retail, and technology needs.
Maintain project tracking tools and provide weekly updates to internal stakeholders on progress, risk areas, and next steps.
Qualifications
2-3 years of experience in project management, operations, or store openings - ideally in fitness, wellness, or franchising
A master multitasker who thrives on structure, accountability, and moving parts
Strong communicator who can build trust and alignment across cross-functional teams and franchisees
Detail-obsessed and proactive - you see the red flags
before
they're problems
Proficient in Google Workspace; experience with MindBodyOnline, Franconnect, or Axle is a plus
Comfortable in a fast-paced, hands-on environment where things move quickly
Why Join SweatHouz?
At SweatHouz, we're redefining wellness with contrast therapy studios designed to help our members feel better, recover faster, and perform at their best. We're a fast-growing team fueled by innovation, transparency, and a commitment to creating spaces that serve both the body and mind. If you're looking to grow with a brand on the move, we'd love to meet you.
Manager/Senior Manager Customer Support
Store Manager Job In Smyrna, GA
The PowerPlan Customer Support team provides technical and functional software expertise to ensure our customers reach their business goals with industry-leading customer satisfaction. We are looking for a Product Support Manager who will play a critical role in the future direction of PowerPlan by assisting with a continuing optimization of support best practices for both on-premises and cloud-based/SaaS technology support. Engagement with individual team members to assist with their growth and development is also crucial.
The ideal candidate will be someone who can effectively lead a team with varying levels of experience, including a significant portion of junior team members. The successful candidate will also possess the technical acumen to guide the team in critical initiatives, particularly those related to our next generation platform readiness. Preferred experience with PowerPlan software to help facilitate a smooth transition and leverage existing knowledge of PowerPlan's infrastructure and build trust quickly.
Key Performance Objectives
Ensure quality of work provided by Product Support team: Develop repeatable processes and monitor metrics to improve team efficiencies and increase capacity. Perform periodic QA checks to ensure quality of work provided by Product Support team members. Implement at least two new processes to improve team efficiencies and increase capacity. Perform QA checks on at least 10% of the work provided by Product Support team members each week. Increase team efficiencies by 10% and decrease errors in work performed by Product Support team members by 15%.
Assist in identifying areas of growth for the team and implement initiatives in alignment with strategic objectives: Partner and collaborate with leadership from other departments to ensure alignment with broader PowerPlan objectives. Assist in identifying areas of growth for the team and implement initiatives in alignment with strategic objectives. Identify at least two areas of growth for the team and develop outlined plans to implement initiatives in alignment with strategic objectives. Work with leadership and other departments to identify growth opportunities and implement initiatives in alignment with strategic objectives. Increase team growth by 5% and improve alignment with broader PowerPlan objectives by 10%.
Understand the capabilities and development needs of each direct report: Set goals with each direct report that align with their career aspirations, developmental needs, and the company's goals. Coordinate with other departments to get feedback on performance and ensure new team members come up to speed quickly. Develop at least three career development plans for each direct report and track progress towards goals on a monthly basis. Obtain feedback on performance from at least two other departments every quarter. Improve employee satisfaction by 10% and reduce employee turnover by 5%.
Utilize advanced communication skills to de-escalate customer situations and ensure resolution while maintaining quality standards: Provide feedback inside and outside the department to improve quality of work performed by PowerPlan. Align with other departments acting as a customer's internal advocate to improve the customer interactions with Product Support and the PowerPlan application. Successfully resolve at least 90% of escalated customer situations within 24 hours. Provide feedback on at least two areas for improvement within the department and at least two areas for improvement in other departments every quarter.
Requirements
Bachelor's degree in Business, Engineering, Computer Science, Mathematics or equivalent combination of education and relevant experience
3+ years work experience in similar position or having equivalent kind of skills experience
Experience with support of a SaaS product; transition from on-prem/cloud to SaaS a plus.
Excellent written and verbal communication skills
Demonstrated ability to achieve results and solve complex problems
Demonstrated ability to coach and develop team members
Ability to influence and direct team members towards achieving a common goal
Process orientation that demonstrates ability to analyze, design, and build complex processes
Ability to work independently and collaborate with others as part of a team
Ability to quickly establish oneself as a trusted advisor to PowerPlan's customers and employees
Understanding of system and network architecture, system platforms, system access, database design, SQL queries, and network protocols
Excellent organizational and time management skills
Must be authorized to work in the US
Preferred
Advanced degree in Computer Science, Information Technology, or a related subject matter field (Tax, Accounting)
Knowledge of ERP implementations and financial accounting processes (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Project Accounting, Close, Budget)
Knowledge and experience with developing complex SQL queries
Hands-on experience working on or with capital projects, capital budgets and fixed asset accounting, or business tax software
Industry experience within oil and gas, mining, transportation, natural resources, utilities, energy markets or telecom
Branch Manager
Store Manager Job In Atlanta, GA
IK Hofmann USA is looking for a dynamic sales-focused Branch Manager to join our South Team.
Job Summary: The Branch Manager will oversee the overall operation of a branch location within a local geographic area, and with designated divisions. The Branch Manager is responsible for branch revenue goals that are in line with Company budgets and targets. By managing the administrative, marketing, and sales functions within the branch, and by keeping track of metrics and standards, the Branch Manager will ensure all operational goals are met. He/She will oversee, supervise, motivate and provide directions to all branch employees so that high quality associates are identified, on boarded and placed with customers.
Duties and Responsibilities:
Operation Management
• Responsible for overall branch growth through revenue generating activities.
• Executes operational focus areas and meets productivity standards.
• Ensures consistent execution of operational best practices, guidelines, processes, and compliance requirements.
Sales Management
• Manages and executes effective business development activities including prospecting and qualifying clients, maintaining and establishing new client relationships, identifying cross-selling opportunities and scheduling client visits.
• Proactively works with clients to understand what customized staffing solutions will work for their company/organization.
• Ensures that daily, weekly, and monthly sales quotas are met.
• Reviews client contracts and works on necessary adjustments and/or changes.
• Negotiates or approves bill rates and conversion fees.
• Assists in growth and development by cross selling/leveraging all LOB's with existing client portfolio through quality staffing and outstanding customer service.
• Creates a high-performing team dynamic and positive business development culture
If interested, please send your resume in confidence to: **************************
Store Manager
Store Manager Job In Atlanta, GA
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at *************** and ****************
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Responsibilities
Is the Store Manager role made for you? Learn more and consider applying today.
Express is seeking a Store Manager
The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.
Key Responsibilities
Talent - Attract, develop and retain top talent
Support an environment which encourages an exceptionally high level of store morale
Focus all store associates on creating an environment built on teamwork and a "one team" mentality
Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
Build a succession plan for all roles
Identify and nurture the growth of high performing store associates
Develop and maximize the success of store associates to achieve sales potential and customer experience
Attract, recruit and hire all store associates
Customer and Associate Experience - Build a store environment that consistently delivers exceptional customer experiences
Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
Create a culture of proactive customer engagement
Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
Drive loyalty and credit card acquisition through an engaged store team
Create positive in-store experience through visual standards
Execution - Analyze the business and execute/communicate clear action plans that optimize results.
Manage all aspects of daily store operations
Ensure all store associates have clarity on goals and action plans
Create clear action plans that optimize results
Direct workload and ensure execution of plans and strategies across the store
Ensure the adherence to Company Policies and the safety of store associates and Customers
Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
Ensure an effective schedule with the right associate in the right place at the right time
Manage controllable expenses and ensure loss prevention and safety standards in place
Essential Qualifications
Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
Proven ability to increase sales and store profitability
Proven ability to network, recruit, interview, train, develop and promote associates
Ability to travel periodically, as needed for meetings
Ability to move medium to large items weighing up to 50 pounds
Preferred Qualifications (skills And Abilities)
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Collaborative, respectful team member
Ability to multitask and handle multiple customers and/or processes at once
Closing
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call ************** and say 'Associate Relations' or send an e-mail to ****************************** and let us know the nature of your request and your contact information.
Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
Store Manager, Atlanta
Store Manager Job In Atlanta, GA
An exciting opportunity exists for an experienced, motivated and inspiring Store Manager to join our innovative retail team in our Atlanta Phipps Plaza Team.
Your responsibilities will include day-to-day operations, maximizing sales and striving to provide excellence in customer service, visual presentation and creating a memorable brand experience.
Broad areas of responsibility include:
Leadership and Team management
Sales performance
Visual merchandising
Client relationships
Training and performance
Stock Inventory & Loss prevention
Recruitment
Administration and expenses
OH&S
About You
. Management in Luxury retail required
· Capability and drive to reach KPIs and Sales Targets
· Demonstrates professionalism, optimism and team orientated approach
. Passionate about leadership, coaching and developing team members
· Exceptional communication and interpersonal skills
· Previous sales experience in luxury designer fashion
· A passionate brand ambassador who embodies the Zimmermann values
· Ability to cultivate Zimmermann's brand loyalty though positive client interactions.
· Detailed orientated
· Excellent organisational skills and problem-solving ability
· A passion for exceeding customer expectations
· Ability to build ongoing rapport with clientele
· Ability to work independently and as part of a team
The applicant must have previous management experience in fashion (essential), amazing customer service skills, a proven ability to train staff and achieve KPI results, impeccable attention to detail and exceptional communication skills.
The successful candidate will receive:
A competitive market based annual salary package;
A great potential for career progression in our growing business
Generous staff discount and incentives
Only short-listed applicants will be contacted.
Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process
Store Manager
Store Manager Job In Atlanta, GA
DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris' 5th arrondissement at 34 Boulevard Saint Germain.
The Store Manager ensures an exceptional in-store experience by upholding the highest standards of client service, brand presentation, and operational efficiency. The Store Manager takes ownership of all aspects of store performance, including sales, business operations and team development, while identifying growth opportunities. The Store Manager embodies Diptyque Values while providing consistent training to enhance product knowledge and clienteling skills among their team.
RESPONSIBILITIES
Business Leader
• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably;
• Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with clients, ensuring the highest level of customer service is provided and annual client experience evaluation goals are met.
• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and launch/newness strategy by partnering with the appropriate internal departments for product support;
• Communicates company set KPI's and identifies strategies to ensure performance standards are met;
• Takes an omnitude approach to identify and recommend merchandise across all channels
• Develop and implement business action plans in collaboration with the Regional Sales Manager to enhance sales for each product category and client tier segment;
• Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;
• Proactively follow current competitors and beauty trends, industry news and new innovations in technology.
Performance and Talent Management
• Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback
• Oversee annual review process for all store employees and set annual employee goals
• Identify and create action plans and build development plans for all employees
• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping
• Ensure a consistent and branded onboarding experience for all new hires
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service;
• Partner with Regional Manager and Human Resources Director for all employee relations issues to ensure effective resolution.
Client Development
• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach
• Lead team on executing superior customer service and after sales experience to increase and retain customer loyalty
• Ensure development, implementation and execution of CRM initiatives by providing action plans to the team;
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting
Operations
• Adhere to and enforce all company policies and procedures
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement policies
• Conduct quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target
• Oversee the processing of daily incoming and outbound merchandise requests and shipments
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Support and maintain visual merchandising standards set by the world-wide headquarters;
• Maintain organization of company assets per back- and front-of-house guidelines provided by corporate
REQUIREMENTS
• Minimum of 7 years of sales management experience in luxury retail industry; beauty experience a plus
• Bachelor's Degree in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the Beauty and Fragrance Industry
• Flexibility to work a retail schedule which will include evenings, weekends and holidays
Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.
The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.
Senior Sales Associate, Phipps Plaza
Store Manager Job In Atlanta, GA
SENIOR SALES ASSOCIATE
WHO YOU ARE:
Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader! As a Senior Sales Associate, you will support the development of an energetic team that is focused on maintaining exceptional levels of customer service.
WHAT YOU'LL DO:
Achieve individual sales targets and inspire others to achieve their goals
Develop and expand customer base by capitalizing on high-profile clientele and sales
Implement and manage the boutique's community outreach program in order to maintain active social relationships with clients
Manage and maintain effective communications with the Store Manager
Motivate team and build positive morale in order to drive results through accountability and celebrating successes
Deliver operational excellence in all store processes
Assist Store Manager in training and development of staff
YOU'LL NEED TO HAVE:
2+ years of manager experience at a high-end retailer
WE'D LOVE TO SEE:
An entrepreneur with the ability to drive results; a hands-on leader
Well connected with a strong ability to engage; a high energy personality
Elevated customer service skills; a true fashion expert with a passion for sales
Exceptional verbal and written communication skills
THE BENEFITS
Cross-Brand Discount
Product allowance
Competitive paid time off
Internal mobility across Versace, Jimmy Choo and Michael Kors
Exclusive Employee Sales
Paid Parental Leave
401k Match
Bonus Potential
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
General Manager
Store Manager Job In Atlanta, GA
An award-winning restaurant in the NE Atlanta area is looking to bring on a polished and systems-oriented General Manager. This restaurant is a local fan favorite and values innovation and creativity in its cuisine, local sourcing, family-style dining, and a focus on creating a memorable dining experience. This is a great opportunity for an establishd GM or an AGM ready to take on a promotion!
Compensation: $90,000 - $100,000 base salary (commensurate with experience), comprehensive health, dental, and vision, 3 weeks PTO, and much more!
Position Requirements
• At least 3-5 years of restaurant management experience
• Scratch kitchen experience, with at least $2.5M in annual revenue
• Experience leading and mentoring a team
• Proven track record of meeting sales/cost targets, personal goals and developing managers
• Adept in Microsoft Office Suite: Word, Excel and Outlook
• Solid understanding of P&L concepts, reporting and troubleshooting.
• Excellent communication skills (oral, written, and listening skills)
• Passion for both guest service, employee engagement and the restaurant business
• Proactive problem-solving abilities
• Ability to work days, nights, weekends and holidays
• Bachelor's Degree in hospitality or similar, preferred
This position won't be available for long so if interested, please apply with an update resume.
local candidates only
fab'rik Store Manager
Store Manager Job In Atlanta, GA
fab'rik is hiring a full-time Store Manager!
We're looking for a passionate, results-driven leader who loves to sell, thrives on building strong teams, and is excited to create a top-tier customer experience every single day.
As Store Manager, you'll be the driving force behind your store's success-leading your team to exceed sales goals, cultivating an inspiring atmosphere, and ensuring the fab'rik brand is executed with excellence. From leading styling sessions to managing day-to-day operations and marketing initiatives, you'll wear many hats-and love every one of them.
What We're Looking For:
Full-time availability
Weekend availability
Proven leadership and retail sales experience
A passion for people, fashion, and team development
Self-motivated, organized, and driven to exceed goals
Key Responsibilities:
Lead your team to meet and exceed monthly sales goals
Be the top seller and expert on the fab'rik Formula
Hire, coach, and motivate a high-performing sales team
Oversee daily store operations and ensure visual excellence
Plan and execute in-store events and local marketing efforts
Manage store's social media presence and community engagement
Maintain a clean, organized, and compliant store environment
Perks & Benefits:
Generous employee discount
Monthly sales bonus opportunities
A supportive, fashion-forward work environment
If you're a natural leader with a heart for style, people, and hustle-we want to meet you. Apply today and step into a role where you can dream big, inspire others, and make an impact at fab'rik.
Store Manager
Store Manager Job In Alpharetta, GA
ROLE DESCRIPTION
The FOUNT Store Manager is in charge of staff, operation, and presentation of the FOUNT store. They inspire their team and set the tone, consistently demonstrating integrity, teamwork, and total customer satisfaction.
RESPONSIBILITIES
Store Operations
Monitor store sales and achieve store financial goals
Facilitate visual merchandising in store
Plan floor displays for new launches and seasons
Implement store policies and administration systems to help the store run smoother
Employee Hiring, onboarding training and recruitment, as well as ongoing sales associates evaluations
Schedule regular store coverage
Staff schedule posted 1 month in advance
Ensure employees are reaching their allotted hourly requirements
Communicate any scheduling conflicts or situations with HR
Monitor time cards and make edits/comments when needed
Ie: Store Associate A was late due to car trouble
Correct time card errors before submitting to payroll
Keep store clean & stocked with supplies
Manage supply orders
Ensure premier customer service by managing customer requests, comments, and complaints
Create an inviting and warm environment for customers
Create a friendly and professional environment for employees
Manage inventory weekly & communicate inventory needs to Inventory Manager
Complete weekly/monthly reports
Weekly Store Sales Reports to VP/COO
Weekly Customer Feedback Reports to Head Designer
Weekly Store Updates to CLE team
Implement store improvement updates as needed
Determine all store location closings and delays (due to weather) with approval by CEO
Provide staff with feedback, coaching, and performance evaluations
Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations
Coordinate in-store logistics for product launch days
Communicate with Inventory Manager about starting inventory quantities
Communicate with Creative Director about visual merchandising plans
Communicate with Marketing about promotions
Communicate any product or launch day details with sales associate team
Cohesive Studio Communication
Uphold and enforce company policies
Represent & embody FOUNT for strategic Cleveland relationships
Liaison between store associates and studio communications
Inform any concerns of store associates to upper management
Act as their “spokesperson”
Communicate company updates to retail teams in a timely fashion
Store Finances
Manage and monitor sales numbers, patterns, budget, cashflow, and deposits
Payroll solutions
DAILY/ BI-WEEKLY TASKS
Weekly check in with Director of Retail Sales
Weekly meeting with Assistant Manager / Floor Leader
Complete Store Sales Reports (weekly)
Complete Customer Feedback Report (weekly)
Send Store Updates to team (weekly)
Follow up with customer complaints and questions
Manage store merchandising and wholesale product inventory
Pay most recent invoices (ex. window cleaning services, wholesale, etc.)
Requirements
1-5 years of retail sales required; retail management experience and a college degree preferred but not required
Able to lift at least 25 lbs
Stand or walk constantly (for up to an entire shift)
Ability to reach overhead, bend, squat, kneel, and carry products in order to perform and cover all workfloor duties
Demonstrated ability to lead by example
Excellent organizational, time management, prioritization, and multitasking skills
Must work major holiday and product launches (ie. Black Friday, Mothers Day, etc.)
Reports to Retail Manager
Full Time/ 40 hours weekly / Salary/ commission based incentives /Paid Vacation and Sick Days
401K, Health benefits
Interested parties are asked to email resumes to ************************
General Manager - Reunitus Bag Solutions
Store Manager Job In Atlanta, GA
Reunitus is seeking an experienced and strategic General Manager to lead our Bag Solutions division. This business unit plays a critical role in supporting our airline clients with baggage services, including warehousing, claims processing, fraud detection, and virtual customer service. The ideal candidate is a dynamic and proven leader with a strong background in operations management, service delivery, and business growth. This role requires oversight of both onsite and remote teams, totaling approximately 30 professionals including supervisors and agents.
Key Responsibilities
Operational Leadership
Lead all operational aspects of the division with a focus on efficiency, accuracy, and service quality.
Ensure consistent execution across functions including baggage warehousing, claims management, fraud detection, and virtual Baggage Service Office (vBSO) support.
Ensure operational controls, KPIs, and SOPs aligned with both customer expectations and regulatory compliance.
Drive cross-functional collaboration to optimize workflows, resolve issues quickly, and implement continuous improvement practices.
Team Management
Lead, coach, and develop a team of ~30 employees including front-line agents, supervisors, and support staff.
Build a strong culture of accountability, communication, and continuous improvement.
Conduct performance reviews, develop training plans, and manage workforce planning to ensure optimal staffing and performance.
Business Development
Collaborate with executive leadership to identify and pursue new business opportunities within and adjacent to the baggage service domain.
Support client relationship management, contract expansion, and revenue growth initiatives.
Represent Reunitus Bag Solutions in sales discussions, RFPs, and industry engagements.
Product Development & Strategy
Work closely with product and technology teams to provide operational input into the development of new solutions and service enhancements.
Drive innovation and process improvement initiatives that improve client satisfaction and operational efficiency.
Qualifications
Bachelor's degree required, business, operations, or related field preferred.
10+ years of progressive leadership experience in operations, preferably within service-oriented industries.
Proven success in managing multi-site teams and complex service delivery environments.
Strong knowledge of process controls, quality assurance, and safety procedures.
Experience in business development and product strategy a plus.
Airline or aviation industry experience preferred but not required.
Exceptional leadership, communication, and stakeholder management skills.
Desired Traits
Strategic thinker with hands-on operational capabilities.
Results-oriented and highly organized.
Adept at balancing long-term vision with tactical execution.
High integrity and a commitment to service excellence.
Assistant Store Manager
Store Manager Job In Marietta, GA
Do you have a green thumb and a knack for leading a team? Are you passionate about plants and thrive in a fast-paced retail environment? If so, [Your Company Name] is looking for an enthusiastic and experienced Assistant Store Manager to help cultivate success at our [mention specific type of store, e.g., garden center, home and garden store].
As our Assistant Store Manager, you will play a vital role in the daily operations of the store, supporting the Store Manager in driving sales, ensuring exceptional customer service, and fostering a knowledgeable and engaging environment for our plant-loving clientele. Your passion for gardening and outstanding communication skills will make you an invaluable asset in guiding both our team and our customers.
Responsibilities:
Assist the Store Manager in all aspects of store operations, including sales, customer service, inventory management, merchandising, and team leadership.
Lead and motivate store staff in the absence of the Store Manager, ensuring adherence to company policies and procedures.
Provide exceptional customer service, offering expert advice and guidance on plant care, selection, and gardening practices.
Utilize your knowledge of horticulture or botany to answer customer inquiries accurately and confidently, enhancing their shopping experience.
Assist in the development and execution of visual merchandising strategies to create appealing and informative displays of plants and gardening products.
Participate in inventory management, including receiving, stocking, and maintaining accurate records.
Train and mentor store staff on product knowledge, customer service techniques, and best practices in plant care.
Handle customer concerns and resolve issues in a professional and timely manner.
Maintain a clean, organized, and safe store environment.
Stay up-to-date on the latest gardening trends, plant varieties, and industry news.
Contribute to achieving sales goals and profitability targets.
Qualifications:
Minimum of [Number] years of experience in a retail management or supervisory role.
Proven ability to lead and motivate a team.
Excellent verbal and written communication skills, with the ability to clearly and effectively interact with customers and colleagues.
A genuine passion for gardening and a strong interest in plants.
Preferred: Previous experience in horticulture, botany, or a related field.
Preferred: Formal education in horticulture, botany, or a related discipline (degree or ongoing studies).
Strong organizational and problem-solving skills.
Ability to work a flexible schedule, including weekends and holidays, as needed.
Proficiency in basic computer applications and point-of-sale (POS) systems.
Physical ability to lift and move merchandise, and to stand for extended periods.
To Apply:
If you're a highly motivated individual with a love for gardening and a talent for leadership, we encourage you to apply! Please submit your resume and a cover letter highlighting your relevant experience and passion for horticulture to [email protected] or apply in person at [Store Address].
General Manager
Store Manager Job In Roswell, GA
Job Title: General Manager
Company: Top 400 Engineering News-Record General Contractor
Job Type: Full-Time
About Us: Our client is a well regarded leading general contractor recognized among the Top 400 by Engineering News-Record. They specialize in delivering high-quality construction projects across various sectors, including commercial, industrial, healthcare, and infrastructure. Their commitment to excellence, innovation, and sustainability sets us apart in the industry.
Job Summary: The General Manager will oversee all operations within a designated geographic area, ensuring the successful execution of projects, strategic growth, and profitability. This role requires a dynamic leader with extensive experience in construction management, business development, and team leadership.
Key Responsibilities:
Leadership & Management: Provide strategic direction and leadership to the area management team, ensuring alignment with company goals and objectives.
Business Development: Identify and pursue new business opportunities, fostering relationships with clients, partners, and stakeholders.
Project Oversight: Ensure the successful delivery of projects within the area, maintaining high standards of quality, safety, and efficiency.
Financial Management: Oversee budgeting, forecasting, and financial performance, ensuring profitability and cost control. P&L responsibility for $200MM/year.
Team Development: Mentor and develop a high-performing team, promoting a culture of collaboration, innovation, and continuous improvement.
Client Relations: Maintain strong relationships with clients, ensuring satisfaction and repeat business.
Compliance: Ensure all operations comply with industry regulations, company policies, and safety standards.
Community Engagement: Be active in the community, representing the company and fostering positive relationships.
Project Visits: Enjoy knowing and visiting project teams regularly to ensure alignment and support.
Qualifications:
Bachelor's degree in Construction Management, Engineering, Business Administration, or a related field (Master's preferred).
Minimum of 15 years of experience in construction management, with at least 5 years in a senior leadership role.
Experience running
Proven track record of successfully managing large-scale construction projects and driving business growth.
Strong financial acumen and experience with budgeting and forecasting.
Excellent leadership, communication, and interpersonal skills.
Ability to travel within the designated area as required.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunities for professional development and career advancement.
A supportive and collaborative work environment.
Growth Opportunities: This is an incredible opportunity to lead and grow a thriving area within a top-tier general contractor. As General Manager, you will have the chance to:
Drive Strategic Growth: Play a pivotal role in expanding our footprint and influence in the industry.
Innovate and Lead: Implement cutting-edge practices and technologies to enhance project delivery and efficiency.
Mentor Future Leaders: Shape the careers of talented professionals and build a legacy of excellence.
Community Impact: Make a meaningful difference in the community through active engagement and high-quality projects.
How to Apply: Interested candidates should submit their resume and cover letter to ************************************** with the subject line "General Manager Application - Roswell GA."
Assistant Manager
Store Manager Job In Smyrna, GA
Job Intro
The core of an Assistant Manager is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!
Why work at Regional?
Regional offers competitive pay! We do our best to show that we value our team members!
You are eligible for a monthly bonus. Who does not love a nice cash reward for their hard work?
You will have promotion opportunities. We love to train our Assistant Managers into future Branch Managers!
All full-time team members have access to our medical, dental, vision and 401(k) benefits! (After 6 months)
Duties and responsibilities
Provide exceptional service to all customers.
Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
Maintain office cash with accuracy and proper security.
Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
Minimize delinquent debt through calling customers and collecting on past-due accounts.
Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
Transport money and deposits to and from bank.
Other duties as assigned by leadership.
Minimum Qualifications
High School Diploma or Equivalent.
Prior customer service experience in either a sales/retail/consumer loan or cash management environment.
Must pass drug screen, criminal and credit background checks.
Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Critical Competencies
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
Thrives in a pay for performance atmosphere.
Proven ability to multi-task.
High degree of integrity.
Sales mentality.
Adaptable to an ever-changing environment.
Working conditions
This position works in an office providing customer services to customers and potential customers in person and over the phone. The AM typically works 8:30 am to 5:30 pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoffs; and terminations.