Customer Service Manager
Store Manager Job 15 miles from High Point
Customer Service Manager
Reports to: VP of Sales
Department: Sales
We are a leading manufacturer of eco-friendly, thermoformed food trays serving the food packaging industry. Our company is committed to sustainable innovation, operational excellence, and exceptional customer service. Join a team that's fast-growing, agile, and customer-obsessed.
🎯 Position Overview
The Customer Service Manager (CSM) will be the key point of contact for customers-handling orders, inquiries, complaints, and overall satisfaction. You'll work cross-functionally with logistics, operations, and sales while also leading the sales support and logistics teams. We're looking for a proactive, organized, and resourceful leader who thrives in a fast-paced manufacturing environment.
🛠️ Key Responsibilities
Customer & Order Management
Serve as primary liaison between customers, production, and logistics.
Process and manage customer purchase orders with full ownership of pricing, quantities, and delivery schedules.
Communicate proactively with customers on order status, delays, product availability, and shipping.
Maintain accurate and updated records in ERP/CRM systems.
Handle complaints, returns, credits, and other escalations promptly.
Team Leadership & Cross-Functional Collaboration
Lead and support the Sales Support and Logistics teams.
Coordinate workload, task timelines, and deliverables for your direct reports.
Partner with operations, QA, procurement, and warehouse teams to resolve customer issues and ensure satisfaction.
Own and deliver all customer requests tied to tray programs, product qualification, and transitions.
Strategic & Continuous Improvement
Improve internal processes and customer satisfaction initiatives.
Lead ERP commercial transition planning.
Manage and analyze customer service and sales metrics (e.g., OTIFNE).
Organize and deliver Quarterly Business Reviews alongside the VP of Sales.
Assist sales with quoting, forecasting, and RFP support.
Participate in customer site visits and 1:1 meetings with business development.
Program & Relationship Ownership
Support changeovers for new product applications.
Ensure compliance with food safety and packaging manufacturing regulations.
Build strong long-term customer relationships and increase retention.
🧠 Qualifications
Associate's or Bachelor's degree preferred.
5+ years of customer service or account management experience in manufacturing, packaging, or food-related industries.
Strong ERP proficiency (e.g., SAP, Oracle, Delmia) and Microsoft Office Suite.
Excellent communication, organization, and multitasking skills.
Adaptable self-starter with a proactive mindset and collaborative style.
Sr. Manager HRIS Design Delivery & Operations
Store Manager Job 33 miles from High Point
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
This role is responsible for leading the strategic direction and day-to-day management of HR Operations, Design, and Delivery, ensuring alignment with Business Services, IT, HR, and Brand Leadership priorities. The position focuses on building strong, capable teams while driving continuous improvement across HR processes to enhance efficiency and the overall employee experience. In addition to developing internal capabilities, the role serves as a key representative for U.S. HR in Global Governance Committees, working in close partnership with Global HR Tech, Data Innovation & Associate Experience, and Global Enterprise Platforms HR to shape the global HR roadmap. A critical part of this role includes leading the U.S. HR prioritization process to ensure resources and initiatives are aligned with the company's most important business objectives.
***Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD
Duties and Responsibilities:
Designs strategic HR technology roadmap across the US based Ahold Delhaize organization in partnership with Business Services, IT, and Brand HR leadership to ensure HR systems enable effective decision making and deliver business value.
Partners with Global HR Tech, Data Innovation & Associate Experience and Global Enterprise Platforms HR to incorporate US requirements into the Global HR Technology Roadmap and ensure appropriate Operational Support.
Represents US HR Interests in Global Governance and Strategy Committees to obtain system and expert resource support, move US initiatives and projects forward, and ensure the HR landscape supports US business needs.
Accountable for US Prioritization Pipeline. Balances resources, technology capabilities, and competing initiatives to create an annual US HR Systems Roadmap delivering value to our customers
Direct and Lead the teams accountable for the design, delivery, and operations of the core HR systems supporting Ahold Delhaize's US Associate population of over 200,000 active associates. Partners with IT to continuously improve the User Experience for HR systems, applications and technology, leading research and analysis to evaluate the effectiveness of current HR solutions, sharing evolving industry best practices.
Provides oversight for the total cost of ownership for all HR systems, driving efficient, effective process and system improvements leveraging economies of scale and innovative technology solutions to optimize technology spend.
Employs strong busines acumen and internal consulting services to ADUSA and US based Ahold Delhaize HR leadership, developing analytial capabilities and processes while aligning improvement and HR information management initiatives designed to improve their business outcomes.
Develop innovative solutions and analytics frameworks to help the business understand HR patterns and connections across 'Hire to Retire' lifecycle to influence business outcomes and develop long-rage talent effectiveness and competiteveness strategies.
Identifies baseline metrics for the design and development of insightful reports and dashboards to influence fact-based business decisions; uses appropriate external benchmarks for workforce metrics and key performance indicators to predict performances and create an on-going competitive advantage.
Drive partnerships with US brands, Business Services, IT teams and vendors to deliver necessary data management tools and system solutions.
Oversees vendor management for contracts supporting HR systems and processes, supporting resolution of issues as outlined in contracts and service level agreements.
Negotiates services with vendors according to business needs.
Mentor, coach and cross-train team members, empowering them to challenge the status quo and drive changes to improve business performance and productivity, aligning work to the most impactful projects.
Build team capabilities to communicate complex analysis in clear, precise and actionable manners and champion a "Lead with Data" mindset.
Drives development of HRIS and Business Services staff by initiating career paths, creating cross-functional learning and job opportunities across Business Services, HR, and Information Technology with a strong focus on succession planning.
Encourage and support associate growth and development with robust IDP's, quarterly personal development discussions, and team educational sharing opportunities.
Drive increased associate engagement through communication collaboration, and action planning against annual engagement survey results.
Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
Qualifications:
Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
10+ years of progressive leadership experience, including managing and developing teams within HRIS or a related discipline, with a strong focus on cross-functional collaboration
6+ years of hands-on SuccessFactors configuration experience
Solid understanding of ERP systems and how they integrate with HR platforms
Deep knowledge of industry-standard HR processes and best practices
Proven ability to lead and influence cross-functional teams and stakeholders across all levels of the organization
Experience driving results in a Continuous Improvement / Lean environment
Demonstrated ability to build, develop, and retain high-performing teams
Strong analytical and problem-solving skills with a data-driven mindset
Effective coaching and mentoring capabilities to support team growth and development
Skilled facilitator, able to lead workgroups and drive consensus
Strong negotiation and interpersonal skills with the ability to navigate complex organizational dynamics
Strong negotiation skills
Preferred Qualifications:
Master's degree in Human Resources, Business Administration, Information Systems, or a related field
Proven ability to anticipate, identify, and resolve issues within HRIS operations, including diagnosing and reproducing system-related problems with efficiency and accuracy
ME/NC/PA/SC Salary Range: $120,960 - $181,440
IL/MA/MD Salary Range: $139,120 - $208,680
#LI-Hybrid
#LI-BB1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 430448_external_USA-NC-Salisbury
Operations Manager
Store Manager Job 35 miles from High Point
Our client, a highly respected and growing manufacturer in the precision fabrication industry, is seeking an experienced, hands-on Operations Manager to join their leadership team. This is a key leadership position responsible for driving performance, accountability, and operational excellence across multiple business units.
This opportunity is ideal for a motivated and forward-thinking operations leader who thrives in a fast-paced, high-expectation environment and is looking for a long-term career path with executive growth potential. The ideal candidate will bring a mix of manufacturing expertise, strong people leadership, and business acumen to help guide this organization through its next phase of success.
About the Company (Our Client)
Our client specializes in custom precision manufacturing, serving small to mid-sized manufacturers across the U.S. Their capabilities include sheet metal fabrication, machining, welding, and assemblies - with a commitment to quality, on-time delivery, and customer satisfaction. The company has invested in modern equipment, built a tenured leadership team, and fostered a collaborative culture focused on results and continuous improvement.
Position Overview
As the Operations Manager, you will oversee the day-to-day operations of the facility, directly managing leaders across key functions including Production, Engineering, Quality, and Plant Management. You will be responsible for leading these areas to deliver high-quality products, streamline processes, drive productivity, and manage performance. This role requires a balance of strategic thinking and daily execution, as well as a strong commitment to people development and operational accountability.
This position reports directly to the Vice President and plays a key role in long-term succession planning.
Key Responsibilities
Lead and manage daily plant operations, including scheduling, production, engineering, quality, and logistics
Supervise and support a team of four direct reports across multiple departments
Drive KPIs related to safety, quality, on-time delivery, labor efficiency, and customer satisfaction
Foster a high-performance culture through coaching, development, and accountability
Implement and lead continuous improvement initiatives across all operational areas
Partner with executive leadership to align operations with broader business goals
Manage resources, resolve bottlenecks, and ensure department collaboration and communication
Promote a safe, respectful, and organized workplace
Ensure compliance with internal policies and external regulations
Required Qualifications
8+ years of experience in operations management within a manufacturing environment
Hands-on experience in technical manufacturing such as machining, stamping, or fabrication
Proven ability to lead teams, manage managers, and deliver results
Strong knowledge of manufacturing processes, lean practices, and performance metrics
Excellent communication and interpersonal skills - able to lead with fairness, firmness, and clarity
Highly self-motivated and accountable, with a proactive leadership style
Demonstrated experience improving processes and driving productivity
Preferred Qualifications
Bachelor's degree in Industrial Engineering, Operations, Business, or related field
Prior experience in sheet metal, CNC, or precision-based manufacturing is a plus
Experience as a General Manager, Plant Manager, or Director of Operations
Familiarity with ERP systems and data-driven decision making
Track record of preparing for or growing into executive leadership roles
Interested in taking the next step in your leadership career?
Apply now and join a company where your experience, ideas, and drive will truly make an impact.
SAY Group is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Pay Transparency: If provided, base salary or wage rate ranges are the range in which SAY Group reasonably expects to pay for the posted position. Actual offers depend on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range may be adjusted geographically.
Assistant Store Manager, Tanger Outlets Mebane
Store Manager Job 43 miles from High Point
ASSISTANT STORE MANAGER - Outlet
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
Drive results through delivering an elevated customer experience
Lead and execute key opening and closing duties and operational tasks.
Demonstrate flexibility and desire for individual growth in a fast-paced store environment
Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
Build a client book through establishing client relationships to drive additional traffic and create client engagement
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
3+ years of relevant retail management experience
WE'D LOVE TO SEE:
A self-starter with the ability to mentor and continue to develop personal leadership qualities
Energetic, motivated and engaging; a true brand ambassador with a love for fashion
Knowledge of clienteling with the ability to build lasting customer relationships
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS
Cross-Brand Discount
Flexible schedule
Internal mobility across Versace, Jimmy Choo and Michael Kors
Exclusive Employee Sales
Clothing Allotment
At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
General Manager
Store Manager Job 33 miles from High Point
Drury Inn & Suites Burlington: #1 Traveler-Ranked Hotel in Burlington, NC on TripAdvisor
As experts in hotel operations and creators of memorable guest experiences, Drury Hotels Company empowers our General Managers to champion our vision, core values, and goals by fostering a supportive environment where our team members can, in turn, provide exceptional care to our guests.
Join Our Leadership Team and Shape Exceptional Guest Experiences
As a key member of the Drury Hotels Operations Leadership team, you will be instrumental in driving our commitment to outstanding guest service. In this dynamic role, you will:
Lead with Expertise: Provide strong and knowledgeable leadership across all hotel departments, with a primary focus on ensuring exceptional guest experiences at every touchpoint.
Cultivate Talent: Recruit, train, develop, and mentor team members, fostering their professional growth and empowering them to excel in their careers.
Drive Business Success: Contribute to the achievement of key business metrics, including quality, service excellence, profitability, and team performance.
Financial Stewardship: Assist in the development of the annual operating budget and actively work to ensure the hotel meets or surpasses financial expectations.
Champion Quality: Serve as a daily role model for quality assurance best practices, consistently meeting or exceeding all relevant measures.
Problem-Solve and Innovate: Utilize strong critical thinking skills to effectively navigate challenges, proactively address potential issues, and champion continuous improvement initiatives.
What You'll Bring to the Drury Team:
A genuine passion for serving others and a drive to consistently exceed guest expectations.
A bachelor's degree in hospitality, business, or a related field (preferred).
A minimum of three years of supervisory experience with a proven track record of successful leadership. Hotel experience is highly preferred.
Rise. Shine. Work Happy.™
Apply Now.
Store Manager
Store Manager Job 17 miles from High Point
Store Managers at Helzberg Diamonds manage daily operations to achieve sales goals and profit objectives. They are responsible for the overall direction, coordination, and evaluation of the store.
Key responsibilities include:
Achieve store sales goals by demonstrating strong personal selling skills and transferring those skills to sales associates.
Ensure all associates are knowledgeable of company policies and are proficient in solving customer service issues quickly.
Consistently recruit, interview and hire top talent.
Provide ongoing training to sales team.
Facilitate regular one-on-one coaching discussions to provide continual feedback to improve performance.
Create and implement strategies to achieve sales and profit objectives.
Maintain a professional work environment and addressing associate relations issues appropriately.
The ideal candidate will possess:
Proven history of achieving sales goals in retail jewelry environment
Strong direct recruiting skills
Ability to supervise others to achieve results
Superior communication and interpersonal skills
Flexibility to manage a variety of personalities
Bachelor's degree in business, marketing, retail management, or an equivalent combination of education and experience
Ability to relocate is a plus
Must be able to work a flexible schedule including evenings, weekends, and holidays
Parking and Mobility Manager | Full-Time | Greensboro Coliseum Complex
Store Manager Job 15 miles from High Point
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Reporting to the Assistant GM the Manager, Parking & Mobility position will manage parking and mobility operations at the Greensboro Complex and Tanger Center, in Greensboro, NC. This individual will also develop operational parking strategies to ensure an exceptional experience for employees and guests while generating positive financial returns and supporting the goals and objectives of the department.
This role will pay an annual salary of $85,000.00-$100,000.00.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until August 1, 2025.
About the Venue
The Greensboro Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today's biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre. As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.
Responsibilities
* Oversee all operations including staffing plans, guest experience, coordinating parking needs for all internal and external stakeholders (events, employees, tenants, visitors, vendors, and contractors).
* Provide leadership for the parking department including operational oversight, administration, management, budgeting, planning and coordination of all parking facilities, transportation elements, and pedestrian management.
* Design, develop and implement short and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers.
* Act as the liaison between transportation agencies and clients to ensure proper scheduling for various events.
* Partner with internal departments and other key stakeholders to ensure parking needs are continually communicated and completed, for events in particular.
* Coach and mentor employees to create a cohesive unit that is focused on the common goals of excellent customer service, efficient parking operations, safe pedestrian management, and team unity.
* Hire, develop, train, and support team of in-house part-time parking supervisors.
* Inspect all parking systems/devices/parking surfaces to ensure they are operational.
* Provide daily/monthly financial reporting for all parking operations.
* Review/analyze guest surveys and other performance measures to maximize operational performance.
* Promptly investigate and respond to customer inquiries, complaints, and issues that arise and be prepared to resolve issues professionally.
Qualifications
* Bachelor's degree.
* 4+ years of experience in parking/transportation management, event management preferred.
* Experience using Park Hub is a plus.
* Knowledge of Microsoft Office Suite and Scheduling Software.
* Experience in the development and management of operating and event-related budgets.
* Experience managing a large staff of 50 to 100 full and part-time employees.
* Ability to work extended hours including nights, weekends, on-call status, and holidays, as necessary.
* Must be comfortable working with the public and have strong interpersonal and communications skills.
* Considerable knowledge of safety regulations and other federal, state, and local laws and regulations.
* An ability to lead, give clear and concise direction, and provide feedback to staff.
* Excellent communication, interpersonal, organizational, and problem-solving skills required.
* Valid Driver License required.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Store Director
Store Manager Job 15 miles from High Point
Our Story We're J.Crew Factory, and we believe shopping should be fun. Our brand is built on creating timeless styles that last season after season-while still making sure to stay in front of what's next. We also believe in looking like a million bucks, not spending it, which is why we go the extra mile to source the best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. We aim to cultivate high-quality employees so together, as a team, we can mirror our brand values: creativity, inclusion and collaboration. If this sounds like you, we want to talk. At J.Crew Factory, there are no strangers, only friends you haven't met yet.
Job Summary
As the Store Director, you are the ultimate leader in the store setting the tone for both the store leadership team and your associates. You are responsible for driving a profitable business - focusing on genuine connections with customers that build loyalty and efficient operations, so every experience is seamless. You'll recruit new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You'll foster an inclusive work environment where fun comes from success and learning, and everyone has a voice.
Job Responsibilities
* Act as a business owner with an emotional connection to everything in the store and profitability top of mind.
* Start each day focused on the one or two things that will have the greatest impact on the business.
* Assess data and customer relationships quickly to personalize each experience.
* Always ask "Why?" - ensure team efforts align with our values and strategic initiatives.
* Ensure the team is always on track to make their goals and exceed customer expectations.
* Find the best people to build a rich and relevant team that reflects the communities we serve.
* Provide feedback to influence a curated product assortment that speaks to the local community.
* Act in a manner that aligns with our values
(About you) You'll be great in the role if you …
* Love our brand, customers and teams..
* Have a great fashion aesthetic and are plugged in to what's happening in the industry and community.
* Have a track record of setting and achieving goals as well as holding teams to the same standard.
* Try new things and champion new ideas.
* Thrive in ambiguity, adapt nimbly and drive initiatives to completion.
* Have a bachelor's degree or equivalent combo of education and experience.
* Have 5 or more years of management experience with similar scope.
* Process information and operate store systems accurately.
* Are adept with technology and apps and familiar with industry-related blogs and feeds.
* Are available when we are busy, including: nights, weekends and holidays.
* Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
* Must regularly move around all store areas and be accessible to customers.
Before we wrap, a word about a few of our way cool perks…
* Competitive base pay, bonus programs
* Flexible days and hours
* Amazing merchandise discounts
* 24/7 free confidential help with a variety of personal and work concerns
* Personal and professional development
* Giving back -volunteer program, disaster relief funds, charitable matching donations*
* Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*
* Time Away - paid time off, holidays, parental leave, disability leave, bereavement*
* 401(k) plan with company matching contributions*
* Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Salary Range: $67,000.00 - $84,000.00
At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
Store Director
Store Manager Job 15 miles from High Point
Our Story
We're J.Crew Factory, and we believe shopping should be fun. Our brand is built on creating timeless styles that last season after season-while still making sure to stay in front of what's next. We also believe in looking like a million bucks, not spending it, which is why we go the extra mile to source the best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. We aim to cultivate high-quality employees so together, as a team, we can mirror our brand values: creativity, inclusion and collaboration. If this sounds like you, we want to talk. At J.Crew Factory, there are no strangers, only friends you haven't met yet.
Job Summary
As the Store Director, you are the ultimate leader in the store setting the tone for both the store leadership team and your associates. You are responsible for driving a profitable business - focusing on genuine connections with customers that build loyalty and efficient operations, so every experience is seamless. You'll recruit new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You'll foster an inclusive work environment where fun comes from success and learning, and everyone has a voice.
Job Responsibilities
Act as a business owner with an emotional connection to everything in the store and profitability top of mind.
Start each day focused on the one or two things that will have the greatest impact on the business.
Assess data and customer relationships quickly to personalize each experience.
Always ask “Why?” - ensure team efforts align with our values and strategic initiatives.
Ensure the team is always on track to make their goals and exceed customer expectations.
Find the best people to build a rich and relevant team that reflects the communities we serve.
Provide feedback to influence a curated product assortment that speaks to the local community.
Act in a manner that aligns with our values
(About you) You'll be great in the role if you …
Love our brand, customers and teams..
Have a great fashion aesthetic and are plugged in to what's happening in the industry and community.
Have a track record of setting and achieving goals as well as holding teams to the same standard.
Try new things and champion new ideas.
Thrive in ambiguity, adapt nimbly and drive initiatives to completion.
Have a bachelor's degree or equivalent combo of education and experience.
Have 5 or more years of management experience with similar scope.
Process information and operate store systems accurately.
Are adept with technology and apps and familiar with industry-related blogs and feeds.
Are available when we are busy, including: nights, weekends and holidays.
Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
Must regularly move around all store areas and be accessible to customers.
Before we wrap, a word about a few of our way cool perks…
Competitive base pay, bonus programs
Flexible days and hours
Amazing merchandise discounts
24/7 free confidential help with a variety of personal and work concerns
Personal and professional development
Giving back -volunteer program, disaster relief funds, charitable matching donations*
Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*
Time Away - paid time off, holidays, parental leave, disability leave, bereavement*
401(k) plan with company matching contributions*
*Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Salary Range: $67,000.00 - $84,000.00
At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
Store Director
Store Manager Job 15 miles from High Point
Store Directors manage their stores and team members in a manner that supports the company's goals to meet and exceed financial and sales goals for the store. This leadership role is passionate about driving the business along with the people and processes to effectively support a fast-growing business.
Key Roles and Responsibilities
Manages the profitable operation of the store with an emphasis on developing and maintaining a high performing team through continuous improvement of talent by recruiting, selecting, managing staffing levels, follow-up action plans, training, and ongoing coaching, performance support and development. Identifies and develops team members for future advancement within the At Home family.
Ensures operational readiness at all times maintaining a neat, clean and safe store through team work, store planning, delegation, follow-up, managing initiatives, and staff management and development.
Provides leadership and develops and maintains a highly efficient profit center, appropriately balanced between business objectives and effective human relations. Ensures the continued fiscal success of At Home, as well as the satisfaction of its customers and team members.
Validates merchandising, freight, safety and customer standards to showcase the store appropriately, protect Company assets and to create an optimal shopping and team member experience.
Builds and manages a lean labor model through scheduling and payroll management while maintaining high volume product flow and excellent customer service.
Creates a store environment to support a positive, safe shopping and working experience for customers and Team Members while minimizing damages and shrink along with handling and resolving customer and team member issues.
Serves as a role model and as a coach for the entire store through living the vision and values.
Analyzes store financial and business data through the store scorecard, including sales and expenses, and develops and executes budgets, financial and operational plans and strategies to maximize sales and profits.
Ensures compliance with Company policies and applicable laws and regulations.
And any additional assign responsibilities
Qualifications and Competencies
High School Diploma or equivalent required; four-year degree preferred
At least 3-5 years Management/Leadership experience or equivalent At Home experience
At least 3-5 years' direct responsibility of leading 10 or more people or equivalent At Home experience
At least 3-5 years' experience direct/indirect leadership for annual revenue, operating budget, or profit & loss dollars of at least $5 million in a retail big box or high volume store or equivalent At Home experience
Ability to work a flexible schedule including nights, weekends, and holidays
Ability to lift a minimum of 50 lbs., team lift 100 lbs.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer and the company in all situations.
Contributes to a customer-focused environment while demonstrating excellent service
Communicates clearly and concisely with customers, team and leadership; keeps others informed and takes appropriate partnerships where necessary and possesses excellent verbal, written and comprehension communication skills.
Creates a sense of urgency; promotes team work, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develops, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
#LI-PP1
Store Director
Store Manager Job 15 miles from High Point
Store Directors manage their stores and team members in a manner that supports the company's goals to meet and exceed financial and sales goals for the store. This leadership role is passionate about driving the business along with the people and processes to effectively support a fast-growing business.
Key Roles and Responsibilities
Manages the profitable operation of the store with an emphasis on developing and maintaining a high performing team through continuous improvement of talent by recruiting, selecting, managing staffing levels, follow-up action plans, training, and ongoing coaching, performance support and development. Identifies and develops team members for future advancement within the At Home family.
Ensures operational readiness at all times maintaining a neat, clean and safe store through team work, store planning, delegation, follow-up, managing initiatives, and staff management and development.
Provides leadership and develops and maintains a highly efficient profit center, appropriately balanced between business objectives and effective human relations. Ensures the continued fiscal success of At Home, as well as the satisfaction of its customers and team members.
Validates merchandising, freight, safety and customer standards to showcase the store appropriately, protect Company assets and to create an optimal shopping and team member experience.
Builds and manages a lean labor model through scheduling and payroll management while maintaining high volume product flow and excellent customer service.
Creates a store environment to support a positive, safe shopping and working experience for customers and Team Members while minimizing damages and shrink along with handling and resolving customer and team member issues.
Serves as a role model and as a coach for the entire store through living the vision and values.
Analyzes store financial and business data through the store scorecard, including sales and expenses, and develops and executes budgets, financial and operational plans and strategies to maximize sales and profits.
Ensures compliance with Company policies and applicable laws and regulations.
And any additional assign responsibilities
Qualifications and Competencies
High School Diploma or equivalent required; four-year degree preferred
At least 3-5 years Management/Leadership experience or equivalent At Home experience
At least 3-5 years' direct responsibility of leading 10 or more people or equivalent At Home experience
At least 3-5 years' experience direct/indirect leadership for annual revenue, operating budget, or profit & loss dollars of at least $5 million in a retail big box or high volume store or equivalent At Home experience
Ability to work a flexible schedule including nights, weekends, and holidays
Ability to lift a minimum of 50 lbs., team lift 100 lbs.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer and the company in all situations.
Contributes to a customer-focused environment while demonstrating excellent service
Communicates clearly and concisely with customers, team and leadership; keeps others informed and takes appropriate partnerships where necessary and possesses excellent verbal, written and comprehension communication skills.
Creates a sense of urgency; promotes team work, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develops, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
#LI-PP1
Store Director
Store Manager Job 43 miles from High Point
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape.
We are looking for a driven, focused, and passionate Store Director to join our team. Through strong leadership, the Store Director motivates store teams to achieve company objectives and metrics and manages resources efficiently to drive business to maximize productivity and profit. This role represents our brand standards in selling, service, and merchandising. While in the role this individual is expected to demonstrate integrity, honesty and knowledge. This position will promote our company's culture, values, and mission while fostering a positive working environment that encourages diversity, mutual respect and teamwork. The Store Director also understands and ensures proper security procedures are followed. This position reports to the District Manager.
Who Are You:
* Inspirational leader through both action and collaboration who can be relied upon to see the potential of those around them
* Create an environment of excellence that promotes a high performance culture, encourages associates to share ideas and recognizes and acknowledges individual and store team performance
* Constantly acquire new industry knowledge and skills and share learnings with team members and colleagues
* Establish positive relationships, act with customers in mind, and have great networking and relationship management
* Have a clear view of how the different abilities, background and cultures of team members work together to create a collaborative environment and deliver results
* Act as a coach and role model to bring out the best in your team
You Also Have:
* College degree or equivalent
* 5 - 10 years of store management experience
* proven track record of successfully managing a selling workforce and achieving results
* Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
* Strong communication and interpersonal skills
* Strong merchandising skills
As the Store Director, You Will:
* Identify issues and creates strategies to keep competitive with the local retail market
* Problem solves in a fast-paced, changing environment exercising good judgment about the company's objectives in determining solutions
* Monitors and communicates competitive strategies through first-hand market observations
* Ensures all merchandise is well presented on the floor following visual, marketing and operational directives and standards, mindful of FOB adjacencies, and is signed according to standards
* Partners with Corporate and RVP to ensure merchandise assortment represents the customer in the market
* You will ensure management team members recruit, interview and select candidates with requisite skills to accomplish goals and add value to existing team, manages retention and turnover
Your Life and Career at Saks OFF 5TH:
* Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
* Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
* A culture that promotes a flexible work environment
* Benefits package for all eligible full-time employees (including medical, dental and vision)
* An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Assistant Store Manager
Store Manager Job 43 miles from High Point
We offer a creative and friendly environment with plenty of opportunity for advancement.
Who We Are
Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression.
What You'll Do
Our Assistant Team Leader (Assistant Store Manager) is a leadership role with a strong emphasis on guest experience, visual presentation, and boutique operations. The ideal candidate has specialty retail experience and is a creative spirit who is ready to support our Boutique Team Leader (Store Manager) in creating an engaging environment for our guests and team members. Assistant Team Leader responsibilities include:
Guest Experience
Leading and supporting a selling culture focused on building a confident and engaged team that is motivated to provide unwavering dedication to our guests.
Leadership
Driving sales results by analyzing the business and identifying opportunities to improve metrics through sales floor leadership and continuous coaching on and off the sales floor.
Planning, delegating, and following up on expected tasks, assignments, and activities while maintaining our guest as our top priority.
Talent
Assisting the Boutique Team Leader in recruiting, hiring, onboarding, developing, and retaining a high-performing and diverse team.
Assisting in building bench strength for the boutique by preparing team members for the next level of responsibility.
Establishing open, candid, and trusting professional relationships with your team.
Operations & Visual
Supporting and enforcing company policies and procedures fairly and consistently.
Maintaining a visually inspiring boutique that is compelling to the guest by utilizing, leading, and delivering our visual brand standards.
Problem solving; proactively, creatively, and often independently, driving new ideas and creating solutions to problems.
What You'll Get
A flexible schedule
Growth and advancement opportunities
A generous team member discount
Monthly Incentive Program
Opportunity to participate in our 401(K) Plan
Medical, Dental, Vision, and Life Insurance available for FT positions
Paid Parental Leave
Position Requirements
Previous supervisory experience, preferably in a specialty retail store
Ability to motivate others and work together to deliver sales results
Able to plan and execute tasks efficiently and independently
Flexible and adaptable
Ability to multi-task and balance multiple priorities
Ability to work flexible hours to meet the needs of the boutique including nights, weekends, and holidays
Physical Requirements
Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing
Must be able to work independently
Must be able to lift and carry up to 35 lbs
We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for francesca's, we encourage you to apply today.
francesca's is an equal opportunity employer. francesca's understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!
Assistant Store Manager CosmoProf 06547
Store Manager Job In High Point, NC
Cosmo Prof
Job Title: Assistant Manager
Essential Function Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.
Primary Duties
30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Knowledge, Skills/Abilities and Requirements
High School Diploma or equivalent
Must 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Desire to grow and learn
Flexible Agile Adapter
Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
Talent Builder
Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
Effective Communicator
Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment
Team Builder
Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
Customer Focused Partner
Understands and works to meet the needs of external and internal customers
Results Driver
Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed.
Strategic Thinker
Demonstrates vision and broad perspective to drive business performance
Big Picture Thinker
Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
Problem Solver Decision Maker
Analyzes information and objectively evaluates alternatives to make sound decisions
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task Level High
Departmental/Division Level High
Project Level High
Consultative Level High
The amount of discretion or freedom this position has
Strict Adherence to Guidelines
Interprets and Adapts Guidelines
Develops and Implements Guidelines
Working Conditions / Physical Requirements
The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Innovations Care Manager (QP)-Mobile Position
Store Manager Job 47 miles from High Point
which will work primarily out in the assigned communities.**
Competitive Compensation & Benefits Package!
eligible for -
Annual incentive bonus plan
Medical, dental, and vision insurance with low deductible/low cost health plan
Generous vacation and sick time accrual
12 paid holidays
State Retirement (pension plan)
401(k) Plan with employer match
Company paid life and disability insurance
Wellness Programs
Public Service Loan Forgiveness Qualifying Employer
See attachment for additional details.
Office Location: Mobile position; Serving Stanly, Union, and Cabarrus Counties, NC.
Projected Hiring Range: Depending on Experience
Closing Date: Open Until Filled
Primary Purpose of Position:
The Innovations Care Manager is responsible for providing Tailored Care Management for members with intellectual/developmental disabilities enrolled in the NC Innovations waiver. The Innovations Care Manager is responsible for addressing members' whole-person needs alongside coordinating and monitoring their waiver services. The Innovations Care Manager actively engages with members through comprehensive assessment, care planning, health promotion, and comprehensive transitional care. If members enrolled in the waiver opt out of Tailored Care Management, the member will remain enrolled in the waiver and the Care Manager will provide Care Coordination to monitor and coordinate waiver services. Travel is an essential function of this position.
Role and Responsibilities:
Duties of the Innovations Care Manager include, but are not limited to, the following:
Comprehensive Care Management
Provide assessment and care management services aimed at the integration of primary, behavioral and specialty health care, and community support services, using a comprehensive person-centered care plan which addresses all clinical and non-clinical needs and promotes wellness and management of chronic conditions in pursuit of optimal health outcomes
Complete a care management comprehensive assessment within required timelines and update as needed
Develop a comprehensive Individual Support Plan and update as needed
Ensure that the member/legally responsible person (LRP) and all others responsible for plan implementation sign the plan and updates
Educate members/LRP on methodology for budget development, total dollar value of the budget and mechanisms available to modify the member budget.
Educate the member/LRP on waiver requirements/limits, however, ensures services, as requested are outlined in the budget.
Secure service authorizations for all Innovations waiver services
Ensures that service orders/doctor's orders are obtained, as applicable
Provide diversion activities to support community tenure
Monitor services based on Innovations Waiver, Home and Community Based Standards and Tailored Plan requirements
Care Coordination
Facilitate access to and the monitoring of services identified in the Individual Support Plan to manage chronic conditions for optimal health outcomes and to promote wellness.
Facilitate communication and regularly scheduled interdisciplinary team meetings to review care plans and assess progress.
Make announced/unannounced monitoring visits, including nights/weekends as applicable
Monitor services for compliance with state standards, waiver requirements, and Medicaid regulations, as applicable
Monitor to ensure that any restrictive interventions (including protective devices used for behavioral support) are written into the ISP and the Positive Behavior Support Plan
Verify that services are delivered as outlined in person centered plan and addresses any deviations in services
Notify Utilization Management of any suspected or actual changes in level of care
Monitor compliance with home and community-based standards
Individual and Family Supports
Provide education and guidance on self-management and self-advocacy
Provide information to the member about the member's rights, protections, and responsibilities, including the right to change providers, the grievance and complaint resolution process, and fair hearing processes
Help members make informed choices of care team participants, provide information about providers, and arrange provider interviews as needed
Health Promotion
Educate and engage the member and member's caregivers in making decisions that promote his/her maximum independent living skills, good health, pro-active management of chronic conditions, early identification of risk factors, and appropriate screening for emerging health problems
Transitional Care Management
Facilitation of services for the member and family/caregiver when the member is experiencing care transitions (including, but not limited to transitions related to hospitalization, nursing facility, rehabilitation facility, community-based group home, etc.), significant life changes including, but not limited to loss of primary caregiver, transition from school services, etc.) or when a member is transitioning between health plans.
Create and implement a 90-day transition plan as an amendment to the member's ISP that outlines how the member will maintain or access needed services and supports, transition to the new care setting, and integrate into his or her community.
Proactively responds to a member's planned movement outside the LME/MCO geographic area to ensure changes in their Medicaid County of eligibility are addressed prior to any loss of service
Referral to Community/Social Supports
Provide information and assistance in referring members to community-based resources and social support services, regardless of funding source, which can meet identified needs
Provide comprehensive assistance securing health-related services, including assistance with initial application and renewal with filling out and submitting applications and gathering and submitting required documentation, including in-person assistance when it is the most efficient and effective approach
Other:
Verify member's continuing eligibility for Medicaid with Indicators and promptly follows-up on identified issues, as indicated
Coordinate Medicaid deductibles, as applicable, with the member/legally responsible person and provider(s)
Proactively monitor own documentation/billing to ensure that issues/errors are resolved as quickly as possible
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency, and Medicaid requirements
Maintain medical record compliance/quality, as demonstrated by ≥90% compliance on Qualitative Record Reviews
Document within the grievance system any expression of dissatisfaction/concern expressed by members supported or others on behalf of the member supported
Ensure strong leadership to care team, including effectively communicating with and providing direction to Care Management extenders
Knowledge, Skills and Abilities:
Demonstrated knowledge of the assessment and treatment of I/DD needs, with or without co-occurring physical health, mental health or substance use disorder needs
Ability to develop strong, person-centered plans
Exceptional interpersonal skills, highly effective written and oral communication skills, and the propensity to make prompt independent decisions based upon relevant facts and established processes
Demonstrated ability to collaborate and communicate effectively in team environment
Ability to maintain effective and professional relationships with members, family members and other members of the care team
Problem solving, negotiation and conflict resolution skills
Excellent computer skills including proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Detail oriented
Ability to learn and understand legal, waiver and program practices/requirements and apply this knowledge in problem-solving and responding to questions/inquiries
Ability to independently organize multiple tasks and priorities and to effectively complete duties within
District Manager Full Time
Store Manager Job 33 miles from High Point
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
The District Manager is responsible for overseeing several Makeries. Responsibilities include, managing sales, production and operations, driving revenue, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, and loss prevention.
District Managers are also responsible for ensuring the highest level of client service throughout the Makeries. A District Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and timely manner in order to achieve maximum results.
Tasks and Responsibilities: This is a broad outline of general duties, but does not encompass all responsibilities:
Uphold the Buff City Soap “experience” in his/her Makeries to promote the upscale image and success the Buff City Soap name has earned.
Coaching your team to provide results in every aspect of revenue, productivity, and client service.
Have forethought and strategic planning skills on many areas from traffic trends and competitive analysis to bench planning for staffing needs.
Ensure quality Makery Associates and Makery Managers are hired and trained properly in all Makeries in the district.
Oversee compliance of Makery Managers with established Buff City Soap policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales and record-keeping procedures and overall maintenance of the Makeries by performing required audits.
Ensure strong expense control monitoring with emphasis on inventory, labor, and supply expense.
Maintain a professional, even-tempered mentality to lead his/her area in situations that require strategic thought and problem solving tactics. Frequently praise good results publicly and address poor results privately. DM's should never “wear their emotions on their sleeve” and never make emotional decisions.
Lead by example at all times, specifically while in the Makeries to give the clear appearance that the DM is the “operations manual.”
Be a “cheerleader” for Buff City Soap policies and procedures and ensure “buy in” occurs in all levels of management.
Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.
Physical Requirements:
Ability to stand and walk for long periods of time.
Must not be sensitive to various scents and fragrances.
Dexterity of hands and fingers.
Ability to lift or assist in lifting items and heavy boxes up to 50lbs.
Ability to walk, reach with hands and arms, climb, balance, twist and stoop, kneel or crouch.
Ability to perform Makery cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
Daily car travel, sometimes in excess of 2-3 hours per day.
Compensation: $55,000.00 - $65,000.00 per year
THE BUFF CITY STORY
We're on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy.
WHY WE MAKE SOAP
Can we get on our soapbox a minute? Most of the trusted brands you're washing up with are made with detergents, chemicals and tallow, which is just another name for cow fat (umm… gross). Sulfates, artificial detergents and parabens can cause irritation, trigger allergies and have other unpleasant side effects.
That doesn't exactly say “refreshing shower” to us. So we set out on a mission to find an alternative. After learning more about commercial soap ingredients, we found ourselves in a bit of a lather about the whole business.
In 2013, we began experimenting with soap recipes that are safe for your skin and contain ingredients you can actually pronounce. After making a few big messes, we created something wonderful and Buff City Soap was born.
OUR SOAP MAKERY
We handcraft each bar of Buff City soap in what we call our Soap Makeries. Each of our locations makes every product sold right there, where you can see exactly what goes into the products you put on your body. It's a bit of a mad lab stocked with ingredients like rose petals, lavender buds, hemp seed oil, shea butter, charcoal, and tea tree oil. Even our body scrubs are squeaky clean with natural exfoliants like chopped loofah bits, crushed walnut shells, and poppy seeds. What you will never see are artificial detergents, surfactants, dyes, or other harsh chemicals.
We even have our fragrances manufactured for us to ensure they are free of phthalates, parabens, and formaldehyde containing/forming ingredients. You can customize your products with the scent (or non-scent) of your choice and the ingredients that you prefer.
The possibilities are endless!
Site Operations Manager
Store Manager Job 33 miles from High Point
Job Details Salisbury, NC Full-Time/Part-Time $18.92 - $23.49 Hourly TransportationDescription
Summary/Objective:
The Site Operations Manager assumes a pivotal role in overseeing the operations of a prominent location for a nationwide transportation and parking management company. This multifaceted position involves planning, coordinating, and supervising daily operations, while also contributing to the development of location policies, procedures, goals, and objectives. The Site Operations Manager plays a vital role in managing financial records, ensuring safety on the property, training and supervising staff, and maintaining equipment. This role requires adaptability to various shifts while handling multiple responsibilities, including record-keeping, personnel management, and customer communication. The manager accomplishes property/properties' objectives by managing customer interactions, staff; scheduling, planning, and evaluating property activities.
Duties:
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing safety, systems, policies, procedures, time and attendance, schedule building, adhering to site hourly budget, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. (Non-VA locations)
Maintains quality service by enforcing Parking Veterans' quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops; training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Maintains equipment standards by monitoring operational working order, securing equipment storage, maintaining stock of daily supplies, and replacing used or non-operational equipment.
Communicate with the assistant manager and parking lead daily to ensure operations and quality of service standards are maintained.
Maintains communication with the contract manager to ensure performance expectations are being met; submission of report logs, claims procedures, and various daily activities.
Responsibilities:
Manage, implement, and supervise all daily parking operations
Organize, maintain, and reconcile financial records using both manual and automated methods
Oversee the claims process to limit and reduce liability and maintain overall property safety
Train, supervise, counsel, schedule, and evaluate parking attendant staff
Assist in setting up special event parking programs
Provide technical assistance and work direction to support personnel
Ensure equipment upkeep and property maintenance
Operate office equipment such as computer terminals, calculators, and copiers
Prepare and maintain daily/weekly volume and manager reports
Undertake special projects as assigned or required
Perform various activities, functions, and related tasks as necessary to support operations
Administer and maintain the transportation or parking program
Transportation Specific Responsibilities:
Maintaining ridership logs
Managing a maintenance program
Utilizing our fleet management software and hardware systems
Provide safe and courteous transportation under various driving conditions
Follow designated routes and schedules
Adhere to traffic regulations
Complete trip documentation
Assist passengers during loading and unloading
Operate wheelchair lift
Secure wheelchairs with restraints
Perform opening & closing vehicle inspections
Report defects or discrepancies
Fueling fleet
Check and fill fluids as necessary
Provide information to passengers regarding schedules and trips
Communicate and interact with diverse individuals potentially including physical and/or mental disabilities
Qualifications
General Qualifications:
High school diploma or GED equivalent
Preferably at least 1 year of management experience in shuttle or parking lot operations
An associate or advanced degree is a plus
Proficiency in property maintenance and upkeep
Ability to work flexible shifts, including the operation of manual transmission vehicles
Leadership skills to effectively direct the work of others if required
Strong mathematical abilities for rapid and accurate computations
Knowledge of record-keeping procedures and practices
Familiarity with applicable laws, regulations, and ordinances related to parking
Some understanding of personnel policies and procedures
Competence in using calculators, computers, and software applications
Ability to maintain records and prepare accurate reports and correspondence
Effective written and verbal communication skills
Initiative, sound judgment, and discretion in varying conditions
Capability to establish and maintain positive relationships with the public and medical facility personnel
Leadership Skills: Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback
Transportation specific requirements
Must possess a valid CDL drivers license with Passenger endorsement
Must have ADA experience or training
Work Environment/Physical Demands:
Schedules may vary
Must be able to traverse work site
Prolonged periods of standing and walking
Must be able to work through heavy traffic
Must be able to work in hot and cold climates
Visual acuity to inspect equipment
Ability to lift up to 50 lbs.
AAP/EEO Statement: In compliance with federal law, Parking Veterans does not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, military service, covered veterans status, or genetic information.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Compensation listed in the wage range is a combination of a base wage rate and a cash in lieu of benefits health and welfare (H&W) wage rate.
Parking and Mobility Manager | Full-Time | Greensboro Coliseum Complex
Store Manager Job 15 miles from High Point
div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" Oak View Group /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"span style="font-size: 12pt;"Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet/span./p
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Position Summary
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p style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"Reporting to the Assistant GM the strong Manager, Parking amp; Mobility/strong position will manage parking and mobility operations at the Greensboro Complex and Tanger Center, in Greensboro, NC. This individual will also develop operational parking strategies to ensure an exceptional experience for employees and guests while generating positive financial returns and supporting the goals and objectives of the department. /span/pp style="margin: 0px 0px 0px 1px; padding: 0px; color: windowtext;" /pp style="margin: 0px;"span style="font-size: 10pt;"This role will pay an annual salary of $85,000.00-$100,000.00./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt;"strong Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)./strong/span/pp style="margin: 0px;"br/span style="font-size: 10pt;"strong This position will remain open until August 1, 2025./strong/span/p
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About the Venue
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p style="margin: 0in 0in 15.0pt 0in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #252627;"The strong Greensboro Complex/strong is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today's biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre. As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike./span/p
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Responsibilities
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ullispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Oversee all operations including staffing plans, guest experience, coordinating parking needs for all internal and external stakeholders (events, employees, tenants, visitors, vendors, and contractors)./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Provide leadership for the parking department including operational oversight, administration, management, budgeting, planning and coordination of all parking facilities, transportation elements, and pedestrian management./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Design, develop and implement short and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Act as the liaison between transportation agencies and clients to ensure proper scheduling for various events./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Partner with internal departments and other key stakeholders to ensure parking needs are continually communicated and completed, for events in particular. /span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Coach and mentor employees to create a cohesive unit that is focused on the common goals of excellent customer service, efficient parking operations, safe pedestrian management, and team unity./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Hire, develop, train, and support team of in-house part-time parking supervisors. /span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Inspect all parking systems/devices/parking surfaces to ensure they are operational. /span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Provide daily/monthly financial reporting for all parking operations. /span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Review/analyze guest surveys and other performance measures to maximize operational performance. /span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Promptly investigate and respond to customer inquiries, complaints, and issues that arise and be prepared to resolve issues professionally./span/li/ulp style="margin: 0px;"strongspan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;" /span/strong/p
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Qualifications
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ullispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Bachelor's degree./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"4+ years of experience in parking/transportation management, event management preferred./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Experience using Park Hub is a plus./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Knowledge of Microsoft Office Suite and Scheduling Software./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Experience in the development and management of operating and event-related budgets./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Experience managing a large staff of 50 to 100 full and part-time employees./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Ability to work extended hours including nights, weekends, on-call status, and holidays, as necessary./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Must be comfortable working with the public and have strong interpersonal and communications skills./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Considerable knowledge of safety regulations and other federal, state, and local laws and regulations./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"An ability to lead, give clear and concise direction, and provide feedback to staff./span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Excellent communication, interpersonal, organizational, and problem-solving skills required. /span/lilispan style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"Valid Driver License required./span/li/ulp style="margin-left: .25in;"span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;" /span/p
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Strengthened by our Differences. United to Make a Difference
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p style="margin: 0px;"span style="font-size: 12pt;"At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our strongpeople/strong, improves our strongservice/strong, and raises our strongexcellence/strong. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds./span/p
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Equal Opportunity Employer
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p style="margin: 0px;"span style="font-size: 12pt;"Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law./span/p
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Store Director
Store Manager Job 43 miles from High Point
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape.
We are looking for a driven, focused, and passionate Store Director to join our team. Through strong leadership, the Store Director motivates store teams to achieve company objectives and metrics and manages resources efficiently to drive business to maximize productivity and profit. This role represents our brand standards in selling, service, and merchandising. While in the role this individual is expected to demonstrate integrity, honesty and knowledge. This position will promote our company's culture, values, and mission while fostering a positive working environment that encourages diversity, mutual respect and teamwork. The Store Director also understands and ensures proper security procedures are followed. This position reports to the District Manager.
Who Are You:
Inspirational leader through both action and collaboration who can be relied upon to see the potential of those around them
Create an environment of excellence that promotes a high performance culture, encourages associates to share ideas and recognizes and acknowledges individual and store team performance
Constantly acquire new industry knowledge and skills and share learnings with team members and colleagues
Establish positive relationships, act with customers in mind, and have great networking and relationship management
Have a clear view of how the different abilities, background and cultures of team members work together to create a collaborative environment and deliver results
Act as a coach and role model to bring out the best in your team
You Also Have:
College degree or equivalent
5 - 10 years of store management experience
proven track record of successfully managing a selling workforce and achieving results
Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
Strong communication and interpersonal skills
Strong merchandising skills
As the Store Director, You Will:
Identify issues and creates strategies to keep competitive with the local retail market
Problem solves in a fast-paced, changing environment exercising good judgment about the company's objectives in determining solutions
Monitors and communicates competitive strategies through first-hand market observations
Ensures all merchandise is well presented on the floor following visual, marketing and operational directives and standards, mindful of FOB adjacencies, and is signed according to standards
Partners with Corporate and RVP to ensure merchandise assortment represents the customer in the market
You will ensure management team members recruit, interview and select candidates with requisite skills to accomplish goals and add value to existing team, manages retention and turnover
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Assistant Store Manager
Store Manager Job 43 miles from High Point
Employee Type: Regular We offer a creative and friendly environment with plenty of opportunity for advancement. Who We Are Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression.
What You'll Do
Our Assistant Team Leader (Assistant Store Manager) is a leadership role with a strong emphasis on guest experience, visual presentation, and boutique operations. The ideal candidate has specialty retail experience and is a creative spirit who is ready to support our Boutique Team Leader (Store Manager) in creating an engaging environment for our guests and team members. Assistant Team Leader responsibilities include:
Guest Experience
* Leading and supporting a selling culture focused on building a confident and engaged team that is motivated to provide unwavering dedication to our guests.
Leadership
* Driving sales results by analyzing the business and identifying opportunities to improve metrics through sales floor leadership and continuous coaching on and off the sales floor.
* Planning, delegating, and following up on expected tasks, assignments, and activities while maintaining our guest as our top priority.
Talent
* Assisting the Boutique Team Leader in recruiting, hiring, onboarding, developing, and retaining a high-performing and diverse team.
* Assisting in building bench strength for the boutique by preparing team members for the next level of responsibility.
* Establishing open, candid, and trusting professional relationships with your team.
Operations & Visual
* Supporting and enforcing company policies and procedures fairly and consistently.
* Maintaining a visually inspiring boutique that is compelling to the guest by utilizing, leading, and delivering our visual brand standards.
* Problem solving; proactively, creatively, and often independently, driving new ideas and creating solutions to problems.
What You'll Get
* A flexible schedule
* Growth and advancement opportunities
* A generous team member discount
* Monthly Incentive Program
* Opportunity to participate in our 401(K) Plan
* Medical, Dental, Vision, and Life Insurance available for FT positions
* Paid Parental Leave
Position Requirements
* Previous supervisory experience, preferably in a specialty retail store
* Ability to motivate others and work together to deliver sales results
* Able to plan and execute tasks efficiently and independently
* Flexible and adaptable
* Ability to multi-task and balance multiple priorities
* Ability to work flexible hours to meet the needs of the boutique including nights, weekends, and holidays
Physical Requirements
* Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing
* Must be able to work independently
* Must be able to lift and carry up to 35 lbs
We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for francesca's, we encourage you to apply today.
francesca's is an equal opportunity employer. francesca's understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!