Store manager job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required.
Job Description
Core Responsibilities
Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.In-store owner for merchandising, brand, resets and all associated training compliance.Coaches and develops team members on how to position all company products with customers.Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.Responsible for appropriate staffing levels and efficient scheduling.Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.Reviews and analyzes operational and financial reports to improve operational performance and metrics.Builds collaborative relationships with market, region and division stakeholders.Follows and administers cash handling policies and procedures.Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.May participate in retail test and pilot experiences related to product, store design and operational improvements.Typically manages a team of 8-12 direct reports.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Take the lead at the center of where it all happens - our retail stores. Combine your retail knowledge and leadership skills to oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career.

In this role, you'll oversee all aspects involved in the daily operation of a retail store. From merchandising and product launches to meeting and exceeding sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services. And, you won't be in this alone. We offer best in class paid training to set you up leadership success. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.
Our most successful Store Managers have:

+ Excellent communication and leadership skills

+ Three or more years of sales and/or customer experience in telecommunications or a related industry

+ Prior management experience

+ Well-developed planning, analytical and problem-solving skills

+ Familiarity with wireless terminology, industry trends and AT&T mobility systems

+ The ability to collaborate with key stakeholders on initiatives beyond store walls

Our retail careers allow you to optimize your earning potential by working during stores busiest times, including evening and weekend hours. Store Managers are paid a competitive salary and can earn additional monthly commission dollars by meeting and/or exceeding their store's sales objectives.

And, once you're a part of the team, you'll gain an amazing benefits package with salary + commission, medical/dental coverage, 401(k) plan, tuition reimbursement, ongoing paid training and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

+ AT&T internet & fiber

+ AT&T wireless phone service

Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today.

**\#ConnectingOurCommunities**

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

• Inclusive, positive, creative, and willing to try new things
• Passionate for customer service and inspiring it in others
• Outcome driven, with the planning, engagement, and motivation to bring it to fruition
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Open availability including evenings and weekends
• 2-3+ years of transferrable experience leading management level employee’s welcome
• Basic computer skills such as browser navigation, software interaction, and data entry are needed
• May be required to travel as necessary to support other stores, attend meetings and training

Additional Information

Why You’ll Love Working for H&M

• Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth & development opportunities
• Dress your personality. We encourage you to dress your personality all day, every day.
• Did we mention our discount at H&M, &Other Stories, and COS?

Job Status: Salary, Non-Exempt (Exempt for Top Volume locations)

Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefits package that matches that ambition. Please note, that benefits may have eligibility requirements based on employment status.

We offer 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health, and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our career site will have more details, check out: career.hm.com

EEOC Code: OFM

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.