Store Manager Skills

• Analyzed operating statements for planning and inventory, and responsible for purchasing, marketing and assuring excellent customer service.
• General oversight of all retail operations Delivered excellent customer service and provided guests a unique shopping experience.
• Attended several seminars regarding Customer Service Excellence and how to achieve high standards to maximize profitability.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
• Hired and developed a Customer Service Representative into Team Leader by effective coaching and mentoring.
• Manage retail functions, including corporate communications, merchandising, customer service and regulatory affairs.
• Created a high-quality and team-oriented work environment that increased sales and provided extraordinary customer service.
• Provide exceptional customer service by engaging customers and delivering a prompt and extraordinary experience.
• Generated significant gains in customer service scores resulting in top 3rd percentile performance company-wide.
• Managed order fulfillment and customer service inquiries associated with our online retail platform.
• Supervised and trained associates received and responded to customer service inquiries and complaints.
• Supervised sales, customer services and business operations for entire retail electronics store.
• Provided exceptional customer service while building a personal and business rapport with customers.
• Charged with providing excellent customer service and ensuring a compelling shopping experience.
• Train and educate staff about customer service and mitigating any customer dissatisfaction.
• Maximized potential sales through effective management of inventory and exceptional customer service.
• Established and maintained excellent customer service with every existing and potential customer.
• Manage daily operation focusing upon retail sales and consistent customer service.
• Provided high level of customer service and demonstrated solid communication skills.
• Ensured all store associates provided high-level customer service and consistent communication.

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• Determined staff promotions and demotions, and terminated employees when necessary by company standards Completed weekly schedules according to payroll policies.
• Completed weekly schedules according to payroll policies Calculated and ordered new inventory to replenish merchandise as per allotted budget.
• Completed weekly payroll according to payroll policies, incorporating allotted payroll budget.
• Maintained weekly schedules according to company payroll policies.
• Validated schedules according to payroll policies.
• Collaborated with headquarters staff in a significant overhaul of labor allocation and new payroll policies affecting more than 11,000 stores.
• Verified that all operation, merchandising standard were maintained on a daily basis Completed weekly schedules according to payroll policies.
• Complete weekly schedules according to payroll policies and monitor payroll throughout the week to ensure we stay under budget.
• Fulfilled customer shipping needs using UPS shipping methods as well as completed weekly schedules according to payroll policies.
• Manage scheduling and staffing needs according to company payroll policies coupled with store needs and abilities.
• Prepared and directed weekly schedules according to store budge and payroll policies to escalate productivity.
• Completed weekly schedules according to payroll policies and to meet the demands of the customer-base.
• Completed weekly schedules according to sales forecast and while staying within the company payroll policies.
• Completed weekly schedules according to payroll policies, daily sales, labor reports and deposits.
• Completed weekly schedules according to payroll policies to run the day to day store operations.
• Completed weekly schedules according to payroll policies to meet budget and meet customer needs.
• Completed weekly schedules with thirty-forty employees in accordance to payroll policies and employee needs.
• Assist in scheduling to maximize store efficiency during peak times according to payroll policies.
• Completed weekly schedules according to payroll policies and more recently used Red Prairie systems.
• Directed and supervised employees, and completed weekly schedules according to payroll policies.

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• Retail store manager responsible for building and sustaining a customer-focus environment which delivers profit increases and encourages repeat business.
• Supervised retail store operations that encompassed: merchandising, inventory and quality control and maintenance needs.
• Promoted through management system from Shift Supervisor position to Retail Store Manager position.
• Manage operations of retail store taken into consideration production and goals requirements.
• Promoted to manage overall business and operational development of retail store.
• Supervised personnel and managed all aspects of retail store daily operations.
• Performed general administrative duties and responsibilities for a retail store.
• Retail Store Operator with the responsibility of total operations.
• Controlled and administered financial transactions in busy retail store.
• Received multiple promotions to various retail store management positions.
• Managed retail store, including daily operations and forecasting.
• Provide in-store operational leadership for wireless retail store.
• Managed a fast paced beverage/retail store.
• Assumed full administrative responsibility of an Arts and Craft Retail Store, realizing more than $3 million in annual revenue.
• Completed all facets of retail store management, including driving sales, team leadership and mentoring, marketing and promotional campaigns.
• Assist's Store Manager in daily operation of a retail store including execution of sales, service and customer experience initiatives.
• Led store to rank in top 50 locations from a national and international region of 341 retail stores national and international.
• Created and delivered employee training programs to provide employees with the knowledge necessary to effectively work within the retail store environment.
• Managed all aspects of retail store front and employees on Verizon Wireless products for a third-party retailer of wireless phones.
• Moved up chain of management, and became responsible for all aspects of managing a $2 Million retail store.

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• Evaluate and maintain store security requirements and loss prevention procedures; implement controls designed to reduce overall shrinkage levels.
• Store business operations included profit management, facility management, safety and security loss prevention and all banking.
• Executed loss prevention controls through enforcement of security policies and by auditing paperwork and inventory levels.
• Conducted daily/weekly inventory counts ensuring that all jewelry was accounted for according to loss prevention regulations.
• Awarded Loss Prevention Certificate of Excellence for loss prevention awareness and external theft detection/prevention.
• Managed loss prevention by promoting awareness, teamwork, accountability, and professionalism.
• Performed and monitored opening and closing procedures for accuracy and loss prevention.
• Directed loss prevention initiatives and successfully reduced loss by approximately 14%.
• Inventory management and merchandising daily for loss prevention and accurate inventory counts.
• Adhere to and ensure proper Security and Loss Prevention policy/procedures are followed.
• Directed loss prevention program, advising on effective inventory control procedures.
• Adhered and administered loss prevention regulations and general risk management procedures.
• Minimize shrink by developing and implementing effective loss prevention standards.
• Directed loss prevention initiatives, successfully stayed under projected loss.
• Inventory preparation characterized as superior by Corporate Loss Prevention.
• Implemented loss prevention policies and improved employee productivity.
• Manage store inventory while implementing loss prevention practices.
• Maintained inventory levels and target loss prevention.
• Ensured loss prevention by monitoring store-wide activity.
• Maintained store inventory and managed loss prevention.

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• Store consistently surpassed regional corporate sales goals, receiving numerous rewards, commendations, and recognition from corporate management.
• Established daily and monthly sales goals and developed associate performance to consistently achieve established goals.
• Set collective and individual sales goals with authentic and impressive communication and organizational skills.
• Established non-reservation rates by analyzing competitor information, car utilization, and sales goals.
• Facilitated day-to-day operations * Formulated sales goals * Coordinated visual merchandising throughout the district
• Promoted excellent Customer Service in achieving company sales goals.
• Managed sales goals and motivated my staff to accomplish those goals and become independent trend setters for the new stores opening.
• Maintain positive attitude to make customer's shopping experience memorable and pleasant, drive sales goals and achieve monthly quota figures.
• Manage / schedule 35 associates, receiving clerks, and sales team leads, ensuring alignment with budget and sales goals.
• Set monthly sales goals, report inventory for all categories including food, beverages, store supplies, cigarettes, alcohol.
• Managed sales staff, including insuring sales goals were met on a monthly basis, which propelled overall profit growth.
• Achieve sales goals and continue to succeed at advanced sales of accessories, clothing, shoes, socks, etc.
• Motivate and drive sales associates at other store locations to achieve sales goals by reviewing and role playing the S.A.L.E.S.
• Produced sales goals for all store employees using a system based on historical sales and goals provided by Max Rave.
• Monitored store sales figures and implemented sales goals and action plans to reach and exceed benchmarks set by corporate.
• Maintain store operations while consistently overseeing five to eight employees to ensure daily and monthly sales goals are achieved.
• Created employee performance programs to set goals and coach to correct issues and help them to achieve sales goals.
• Assist the staff in reaching their sales goals by coaching, mentoring and focusing on their strengths as individuals.
• Manage a team of 10+ employees Responsible for meeting monthly sales goals and payroll percentage Conduct all hiring and training
• Succeeded in leading/motivating a team of 10+ employees reach and exceed sales goals while providing high quality customer service.

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• Provide ongoing training and professional development for staff on inventory control, merchandising techniques, customer service and production activities.
• Managed a team of 55 professional commission sales associates with full accountability for recruiting, merchandising and inventory control.
• Maintained direct responsibility for staff supervision, hiring/training, inventory control, customer relations and all financial results.
• Ensured proper inventory controls are in place and that inventory transactions are facilitated in accordance with company standards.
• Maintained inventory of products and implemented inventory control programs to ensure availability and reduce shrink daily.
• Managed landscape sales and installation scheduling and marketing as well as inventory control and equipment maintenance.
• Monitor compliance to operational, safety, and inventory control procedures, including physical security standards.
• General management of all aspects of daily store operations including customer satisfaction and inventory control.
• Experienced in operations, budgeting, merchandising, coordinating outside vendor orders and inventory control.
• Coordinated all inventory control and theft prevention practices including ordering and managing on-hand inventory.
• Ensured compliance with corporate inventory control policies and analyzed inventory to insure minimal losses.
• Reviewed reports concerning advertisement results, sales/profitability, customer satisfaction, and inventory controls.
• Maximize effective execution of all strategic activities and tasks; maintain inventory control.
• Ensured all aspects of inventory control; monitored and directed loading/unloading of merchandise.
• Coordinated inventory control, direct loss prevention initiative, successfully reducing shrink.
• Focused on cultivating and enhancing client relationships, merchandising and inventory control.
• Facilitated the flow of merchandise through inventory control and ordering procedures.
• Managed inventory control, ensuring adequate merchandise/supply levels at all times.
• Analyze and execute inventory control, management expense and shrinkage awareness.
• Inventory control including customer orders and maintaining sufficient store stock levels.

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• Completed store operational requirements, initiated buying, merchandising, sales and recruiting skills and identified current and future customer requirements.
• Facilitate store operational requirements by scheduling and assigning employees; following up on work results, consistently finishing under payroll budget.
• Hired and on boarded key personnel Completed store operational requirements by scheduling/assigning employees and following up on work results.
• Developed employees to achieve and maintain store operational requirements by ensuring all company policies and guidelines were followed.
• Managed store operational requirements by preparing budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
• Planned routine staff development activities to increase in-store communication and to achieve and maintain store operational requirements.
• Headed store operational requirements, managing all aspects of scheduling and delegating resources and performance management.
• Completed store operational requirements by scheduling and assigning employees; monitored the teams work efficiency.
• Complete store operational requirements by scheduling and assisting management and following up on work results.
• Maintained store operational requirements by providing merchandise to customers and supervising and training sales staff.
• Completed store operational requirements by scheduling and assigning specific duties and responsibilities to appropriate personnel.
• Complete store operational requirements by scheduling and assigning employee zones based on individual productivity results.
• Managed store operational requirements by scheduling, assigning task to employees and supervising processes.
• Completed store operational requirements by scheduling, supervising staff, and maintaining payroll budgets.
• Completed store operational requirements by scheduling and assigning all employees over multiple stores weekly.
• Completed store operational requirements by scheduling and assigning task to appropriate affiliates or employees.
• Completed store operational requirements by scheduling and assigning employees for appropriate shift periods.
• Completed store operational requirements by scheduling/assigning employees and verifying completion of work tasks.
• Completed store operational requirements by providing direction and instruction to all sales associates.
• Managed store operational requirements and all other aspects of running a business.

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• Manage and support sales floor execution by managing customer traffic and ensure enhanced customer experience.
• Oversee and orchestrate sales floor display plans by maximizing merchandising and optimizing product presentation.
• Revamped incoming order reports for improved forecasting capabilities and sales floor replenishment.
• Monitor all sales floor activity for any suspicious activity.
• Monitored sales floor activity and customer service performance.
• Assisted in other duties in the store such as running the sales floor and performing manager on duty functions when needed.
• Managed store operations including supervision and training of sales staff, inventory control, sales floor marketing, and stockroom organization.
• Redesigned the sales floor making it more attractive, better merchandise presentation, resulting in increased store traffic and profits.
• Reorganized the sales floor to meet company demands, Determined staff promotions and demotions, and terminated employees when necessary.
• Make changes on the sales floor that maximize capacity, draw consumers in allowing conversion to soar while driving sales.
• Supervised sales floor of a sterling silver jewelry store - responded to and resolved customer comments, complaints or questions.
• Trained new employees using training programs, on the job training, and constant feedback while on the sales floor.
• Ensured that the highest level of client service and visual standards were maintained on the sales floor at all times.
• Maintained organization and cleanliness of store including stock room, daily paperwork, appearance of sales floor and cash wrap.
• Managed the sales floor and photo printing lab, drove sales, efficiency, and cost management for maximum profitability.
• Handle all ordering and purchasing, inventory control, sales floor demographics, window displays and signage, bank deposits.
• Conducted interviews and new hire orientation and assigned mentors while training on the sales floor to insure developmental success.
• Manage all store Activities including Back of House, Inventory, Cash Office, Front End and Sales Floor.
• Provided and managed excellent guest services upon entering the store, on the sales floor and at the register.
• Managed the receiving area to ensure all goods were received, prepped, and merchandised on the sales floor.

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• Supervised over 130 employees in the daily operations of multiple business units analyzing operational deficiencies, and implementing general accounting practices.
• Managed daily operations from opening to closing of facility including paperwork, customer needs and shop organization.
• Developed company-wide concepts and policies regarding daily operations and both management and associate training.
• Promoted to oversee prototype implementation and daily operations following superior-rated performance as assistant manager.
• Manage daily operations of store including cash management, inventory management and asset protection.
• Managed and reviewed daily operations and End-of-Day receipts/tapes; balanced registers and reconciled tapes.
• Managed daily operations including customer assistance, payroll, and sales floor organization.
• Administered daily operations of an adventure-games hobby shop in a major metropolitan area.
• Coordinated all daily operations, staffing and training for high-traffic technical service department.
• Direct daily operations for busy retail environment, including team coaching and motivation.
• Managed daily operations of store using company systems to increase efficiency and profitability.
• Maintain responsibility for the daily operations and management of a retail location.
• Managed daily operations by controlling shrinkage and ensuring excellent customer service experiences.
• Managed the daily operations of 1.1 million dollar family entertainment restaurant.
• Managed daily operations of 3 different T-Mobile corporate retail locations.
• Coordinated with employer and administrated daily operations of customer service.
• Trained and developed management team to carry out daily operations.
• Managed daily operations, Delegated tasks and Managed inventory.
• Manage daily operations including general accounting and customer service.
• Executed daily operations of multiple retail locations.

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• Achieve financial goals by accurately balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely.
• Ensured fiscal accuracy by keeping careful records & preparing daily bank deposits/change orders.
• Researched customer disputes, unmatched bank deposits and problematic situations.
• Prepare daily opening and closing procedures including bank deposits.
• Processed monetary transactions including payments and daily bank deposits.
• Assured accuracy and generated bank deposits and paperwork.
• Managed bank deposits and maintained daily financial reports.
• Counted prepared and reconciled daily bank deposits.
• Managed inventory orders and bank deposits.
• Prepared bank deposits and reconciliation.
• Bank deposits and statement reconciliation.
• Hired and trained new employees, prepared bank deposits, controlled payroll, managed employee schedules, and ordered store supplies.
• Handled daily inventories of stock, managed petty cash and bank deposits during shifts and monitored daily labor and waste cost.
• Assisted in day-to-day store operations; performed cash auditing / reconciliation, report generation, lottery documentation, and bank deposits.
• Controlled store operations, maintain rental fleet, handled customer relations, made daily bank deposits and maintained employee scheduling.
• Provided excellent customer service, shipping/receiving, merchandise ordering, cash handling, employee training, schedules, bank deposits.
• Demonstrated knowledge of accountability for payroll and employee records, daily sales operations, including inventories, labor and bank deposits
• Managed a team of approximately 20 employees responsible for over $125 million of retail bank deposits and investment deposits.
• Handled merchandising, inventory control, ordering, purchasing and re-ordering, cash control, bank deposits, and maintenance.
• Learned all the aspects of management including bookkeeping, bank deposits, employee care, hiring, firing, scheduling.

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• Store Operations-Training and Development-Financials-Loss Prevention-Risk Management-Human Resources
• Recruited, interviewed and hired top-performing employees and supported human resources functions including schedule formulation, staff communication and training facilitation.
• Supervised and executed the implementation of corporate merchandising, operations as well as human resources programs and directives.
• Work with Human Resources/Personnel to ensure proper department coverage for customer service including Day/Night coverage and peak hours.
• Maintained standards of operation for total store including visual presentation, security/shortage control, human resources and operations.
• Performed duties as required for disciplinary actions, coordinating with Labor Relations/Human Resources and General Counsel as required.
• Managed any loss prevention, human resources and inventory issues and communicated if necessary with upper management.
• Managed in-store operations and human resources functions including recruiting, hiring, training and associate development.
• Supervised store operations to include merchandising, inventory maintenance, sales campaigns and human resources activities.
• Provide training and communicated to Human resources Lead responsibilities for compliance associated with their positions.
• Completed twice-annual employee performance evaluations and recommended merit increases to Human Resources based on accomplishments.
• Ensured optimum implementation of corporate merchandising, operational processes and human resources programs and directives.
• Planned and executed company standards including communications, operations, and human resources policies.
• Handled sales budget and human resources which significantly improved performance efficiency of employees.
• Managed all human resources-related issues including payroll and disciplinary action when needed.
• Managed human resources functions such as scheduling and benefits administration.
• Facilitated all human resources policies were within company guidelines.
• Consulted with District Manager and Human Resources regarding separations.
• Managed human resources, administrative and receiving operations.
• Organized and filed paperwork associated with Human Resources.

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• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability and manage payroll matrix.
• Provided coaching and training for department managers to successfully achieve performance based results, utilizing company policies and standard practice.
• Enforce company policies and procedures while ensuring directives and all daily activities deliver against the expected operating standards.
• Recognize below target work performance, urgently address violation of company policies and take appropriate disciplinary action.
• Processed banking, payroll integrity, inventory control, and shipping/receiving according to company policies and procedures.
• Recommended, implemented, and enforced company policies and procedures designed to identify and minimize profit loss.
• Lead company initiatives and ensures maximum productivity, profitability and compliance with company policies and procedures.
• Enforce loss prevention practices that coordinate with company policies designed to eliminate theft internally and externally.
• Trained recently hired managers with familiarity of company policies, procedures, and business operations.
• Delegated daily responsibilities between 15 associates to ensure company policies and procedures were in compliance.
• Review operational reports and records to ensure adherence to company policies and procedures.
• Conduct staff training on proper retail operations, customer service and company policies/procedures.
• Prepared store reports and documents in accordance with established company policies and procedures.
• Ensured compliance with company policies and procedures while emphasizing excellent service.
• Followed and enforced security and other company policies and procedures.
• Ensured compliance of safety regulations and company policies and procedures.
• Complied with company policies and procedures and government regulations.
• Handled and controlled inventory compliant with company policies.
• Enforced company policies/procedures and ensured all regulation compliance.
• Enforce company policies without alienating customers.

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• Managed all store processes to company standards including inventory processing, merchandise presentation and reconciliation of all cash and inventory transactions.
• Utilize labor management tools to maintain company standards, including effective scheduling, to maximize productivity, profitability and margins.
• Maintained company visual standards through executing Floor-Sets; trained assistant managers and associates on company standards and execution techniques.
• Maintain store-level compliance with company standards of safety, security, facility maintenance posting/notifications and other administrative duties.
• Develop ideas and solutions to control and reduce expenses without sacrificing company standards in order to improve profitability.
• Enforced all company policy and procedure directives, creating total accountability for the adherence to company standards.
• Ensured compliance with all company standards for cash-control, inventory, merchandising and facility management.
• Acknowledge and reward performance, and if necessary administer appropriate discipline consistent with company standards.
• Sustained strong relationships with customer and ensured them quality service by promoting company standards.
• Monitored other store locations correcting improper procedures to ensure company standards were met.
• Provide excellent customer service that exceeds company standards, assuring complete customer satisfaction.
• Coordinated training program with District Manager on implementation of new company standards.
• Planned and executed company standards including control of operation and timely communication.
• Achieved company standards for customer service through aggressive training and development.
• Coordinated visual displays per company standards of design and presentation.
• Monitor and proactively address associates not performing to company standards.
• Ensured every associate was properly trained to company standards.
• Maintained steady sales and regulated prices according to company standards
• Manage and control operations to company standards and expectations.
• Monitored the execution of company standards and merchandising strategies.

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• Supported operational effectiveness by overseeing and performing hardware and software sales, buying/purchasing, inventory management, pricing, and invoicing.
• Executed above standards in customer relations, staffing efficiency, cash and inventory management while using operational tools and company departments.
• Streamlined lean inventory management and reporting through the implementation of technology improvements; led training and implementation of a ROCC system.
• Inventory management training included physical and computer-based inventory methods for efficiently receiving, storing and selling tires, wheels and accessories.
• Performed management functions of merchandising, inventory management, purchasing, cash managements, building maintenance and delivery truck maintenance.
• Performed inventory management by evaluating various suppliers, prepared documentation, purchased and tracked inventory to ensure healthy financial controls.
• Formulated pricing strategies by reviewing merchandising activities & studying trends, reorganizing inventory management, and authorizing clearance sales.
• Implemented accounting system to balance register and track profitability and inventory management to ensure adequate supplies despite limited space.
• Oversee day-to-day operations including inventory management, manage employees to follow company guidelines, implemented new company stocking procedures.
• Revamped inventory management systems to meet company standards and customer demand for increased gross profit and reduced shrink.
• Implemented new inventory management and ordering system increasing efficiency in service without decreasing sales volume during transition.
• Prepared regional reports, selected tools and procedures for production planning, inventory management and replenishment.
• Created and reviewed procedures for distribution and inventory management to maximize customer satisfaction and minimize cost.
• Inventory management, including ordering, receiving and adjusting inventory as well as performing physical inventory.
• Developed an inventory management system to maintain supplies that met customer demands without storing excess inventory.
• Reduced annual purchasing costs and increase profitability by using 5S methodology and implementing strong inventory management processes
• Lead full operation of store utilizing continuous improvement initiatives, employee training, and inventory management.
• Direct all inventory ordering using advanced inventory management techniques analyzing sales trends to maximize store profitability.
• Maintain merchandise stock clerk functions and Responsible for inventory management including strict management of shrinkage.
• Inventory Management and maintenance and order tracking adjustment and screening of relevant receiving documents.

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• Secure performance levels by coaching and counseling staff members as well as reviewing and appraising individual contributions to company determined goals.
• Reduced sales associate turnover and promoted three staff members to management positions within the organization through motivational and incentive programs.
• Provided exceptional customer service and strategic direction over daily retail store operations while managing ~35 staff members.
• Monitored inventory and assisted with unloading delivery truck as needed and delegated duties to other staff members.
• Provide individualized coaching and development counseling for all staff members, including annual performance evaluations.
• Assisted General manager with store operations and management of approximately 10 staff members.
• Ensured daily cash transactions were reconciled with minimum discrepancies Trained and motivated staff members
• Conducted monthly evaluations with individual staff members to discuss areas of improvement.
• Directed staff members effectively, providing respect and understanding to each individual.
• Utilize company developmental programs to train staff members allowing advancement opportunities.
• Directed staff members to provide professional personalized customer service.
• Scheduled and supervised staff members for optimal business efficiency.
• Compiled evaluations and terminated staff members when deemed necessary.
• Communicated corporate directives to all staff members.
• Developed multiple staff members into leadership positions.
• Served as a Store Manager at a Family Dining Restaurant that provided seating for 100 customers and employed 35 staff members.
• Provide support to all staff members through touch-bases, by offering additional training when requested and by maintaining an open-door policy.
• Establish and implement policies, goals, objectives and procedures conferring with board members, organization officials, and staff members.
• Managed high volume operation, and provided leadership and direction to staff members in the execution of daily roles and responsibilities.
• Interview, train, evaluate, discipline & schedule staff members, communicate company goals & expectations and develop customer relations.

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• Provided an exceptional level of service, proactively resolved customer complaints and regularly assisted customers with new account sign-ups.
• Conferred with other supervisors and subordinates to recommend changes in operational systems to avoid recurring customer complaints.
• Coordinated and resolved inter-district store issues, including coordination of personnel coverage, customer complaints.
• Addressed customer complaints and promoted new business which lead to significant improvements in productivity.
• Promoted excellent customer service and resolved customer complaints in a timely, professional manner.
• Investigated and resolved customer complaints, often dealing with situations requiring diplomacy and tact.
• Demonstrated and trained associates to serve difficult customers, reducing customer complaints.
• Research common customer complaints and develop procedures for elimination of further complaints.
• Reduced customer complaints at the location through direct supervision and customer correspondence.
• Handled customer complaints effectively, insuring compliance using public and corporate policies.
• Identified and resolved customer complaints regarding service and company sales policies.
• Ensured outstanding customer care, and expeditiously resolved customer complaints.
• Researched and resolved customer complaints to enhance customer loyalty.
• Handled customer complaints quickly and efficiently for customer satisfaction.
• Distinguished myself at customer interactions and solving customer complaints.
• Empower associates to handle customer complaints properly and professionally.
• Resolved customer complaints and maintained excellent customer service relationships.
• Resolve customer complaints to ensure every customer leaves satisfied.
• Resolve customer complaints about worker performance and services rendered.
• Provide excellent customer/donor service to minimize customer complaints.

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• Prepare weekly schedules and monitor payroll to establish proper floor coverage its accuracy, completeness and legibility.
• Created weekly schedules to maximize productivity while performing within allotted hours.
• Completed operational requirements by creating weekly schedules and training employees.
• Composed weekly schedules to effectively maintain allotted budget hours.
• Established and prepared weekly schedules to ensure maximum production.
• Develop weekly schedules based on my associates availability.
• Completed weekly schedules according to guidelines given.
• Created weekly schedules within company payroll guidelines.
• Developed detailed and comprehensive weekly schedules.
• Composed weekly schedules completed payroll payments.
• Prepared and organized weekly schedules.
• Work experience, customer service, shipments, banking procedures, visuals, weekly schedules, overseeing and maintaining my store.
• Used time management programs to make weekly schedules as well as payroll software to confirm employee hours and ensure timely paychecks.
• Hired and trained employees, monitored and evaluated employee performances, prepared weekly schedules, and monitored sales and employee progression.
• Created weekly schedules and conducted in house interviews for all positions, and implemented a daily cleaning duties schedule.
• Worked along with HR to ensure efficient office environment standards including training and managed weekly schedules for all departments.
• Perform payroll duties including: budgeting allotted hours, creating weekly schedules, verifying and processing final payroll reports.
• Posted weekly schedules and entered in weekly payroll ensuring I only used allotted hours given by the company.
• Created weekly schedules utilizing the employees' strengths and weakness to achieve the best-selling and customer service outcomes.
• Project and manage payroll, wrote weekly schedules, yearly inventories, weekly cycle counts, control expenses.

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• Utilize communication skills to develop, coach and inspire associates to encourage organizational alignment and deliver appraisal and annual performance reviews.
• Conducted performance reviews and took appropriate corrective and disciplinary action to improve employee efficiency and enforce company standards.
• Recruited and trained all qualified candidates while creating promotion opportunities, improvement development plans and performance reviews.
• Facilitated weekly employee training by orchestrating sales and educational targets organizing work schedules and conducting performance reviews.
• Handled employment issues such as interviewing/hiring/training potential employees, conducting appraisals and performance reviews.
• Capitalized on teachable moments and areas of improvement discovered through job performance reviews.
• Conducted both semi and annual performance reviews including delivery of performance improvement plans.
• Conducted performance reviews, monitored compensation for direct reports, and prepared evaluations.
• Conduct performance reviews and design individualized professional development plans based on employee needs.
• Reviewed job applications, interviewed candidates, provided training and conducted performance reviews.
• Provide disciplinary documentation and follow up on performance issues including annual performance reviews.
• Provided timely performance reviews, motivation, recognition, disciplines and wage administration.
• Conduct regular employee performance reviews and manage individual growth and performance potential.
• Provided comprehensive performance reviews, as well as disciplinary feedback when appropriate.
• Conduct regular performance reviews and making recommendations for promotions, when applicable.
• Implemented weekly performance initiatives; prepared and administered annual performance reviews.
• Perform annual performance reviews & execute the disciplinary process when necessary.
• Delivered performance reviews and disciplinary action to staff as needed.
• Conducted midyear and yearly performance reviews and assigned salary increases.
• Delivered and provided personnel bi-annual performance reviews and feedback.

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• Provided detailed studies of future release titles to district and regional management for increased product knowledge based sales methodology.
• Coached and mentored sales associates on effective servicing techniques and product knowledge, resulting in improved satisfaction and maximized sales
• Maintained an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
• Maintain extensive product knowledge and company knowledge to assist the consumer while providing exceptional customer service.
• Developed reputation for excellent customer service by providing expert product knowledge to meet customer needs.
• Recognized for expertise in mechanics, unparalleled product knowledge, and outstanding customer service.
• Reduced customer returns by maintaining excellent customer satisfaction through product knowledge and training.
• Delivered customer service with product knowledge and answered questions and suggested new merchandise.
• Sophisticated awareness of product knowledge and new marketing strategies for competitive intelligence.
• Provided superior product knowledge and generated sales based on customer service.
• Provided clients with exceptional customer service and extensive product knowledge.
• Generated repeat business through exceptional customer service and product knowledge.
• Led, coached, and evaluated staff, ensuring excellent customer service skills, strong product knowledge, and operational efficiency.
• Increased sales through suggestive sales, in-store promotions, extensive product knowledge and widening of product base for broader customer appeal.
• Recruited, interviewed, hired and trained staff in all facets of product knowledge and providing prompt, courteous customer service.
• Train, develop and provide ongoing feedback and coaching on product knowledge, visual merchandising and delivering a great customer experience.
• Motivate, encourage and develop techniques with associates to utilize their product knowledge and turn it in to a selling skill.
• Increased profits through effective sales training, employee development, continuous product knowledge education as well as communication and marketing strategies.
• Trained employees on customer care / service, product knowledge, ordering supplies and maintaining the appearance of the store.
• Educate our new employees on practicing universal precautions, threading, wax techniques, company's goals and product knowledge.

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• Identified current and future customer requirements by establishing rapport with customers and other persons in a position to understand service requirements.
• Monitor and positively affect profitability in the areas of customer service, sales, inventory/expense control and risk management.
• Provide associates the tools necessary to ensure customer satisfaction and positive resolutions to challenges and complaints.
• Ensured all customers received the best customer experience possible by personally calling each customer after delivery.
• Performed various operational functions such as purchasing, preparing bank deposits, and controlling inventory.
• Provided resolutions to customer issues and maintained a positive and welcoming shopping environment for customers.
• Performed other leadership skills essentially the same as above-listed management position with McDonalds.
• Developed 5 associates for promotion to store leadership and internal auditing positions.
• Maintain a positive working relationship with vendors and corporate office personnel.
• Position included extensive management training; both classroom and on-the-job.
• Mentored six associates for internal promotions into management positions.
• Mentored three associates for promotion to management positions.
• Developed positive business relations with all customers.
• Recommended service and profit enhancement possibilities.
• Prepared and made money/receipt deposits.
• Inventory, data entry, sales Report Completion and Submission, Cash Deposits, Placing Orders, Employee Scheduling, Customer Service
• Experience with daily deposit/cash handling, hiring interviewing process, inventory ordering, profit and loss statements, and community involvement.
• Developed many entry-level associates to leadership positions and became one of the primary trainers of new store managers across the district
• Promoted from hourly position to run a kiosk, and then was promoted again to manage an additional two locations.
• Trained, mentored and evaluated sales reps for multiple locations, in which several were promoted to a management position.

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• Developed quarterly and annual sales/payroll goals.
• Developed annual sales requirements and budgets.
• Introduced new competitive product line, developed the required promotions and advertisements that resulted in 40% increase in annual sales.
• Managed the day to day operations of a specialty retail store with annual sales in excess of $1.5 million dollars.
• Trained, motivated, and coached top-performing sales team of 21 that consistently met or exceeded performance and monthly/annual sales goals.
• Oversee customer service, daily operations and merchandising standards in a location with sales trending at 18+ million in annual sales.
• Promoted into leadership role and was relocated to oversee store and pharmacy location with approximately $4.0 million in annual sales.
• Increased annual sales volume from $18M to $23M while generating considerable improvement on all key performance metrics and rankings.
• Developed and executed localized marketing events to increase product awareness in the marketplace and add incremental sales to annual sales goals.
• Exceeded Shrink Performance Goals Increased monthly & Quarterly Plans Recruiting & Staffing Managed Payroll Managed Annual Sales of over $2 million
• Supervised the day-to-day operations of an Amish furniture and gift store in Northeastern Wisconsin with annual sales of $700,000.
• Created strategies to develop and expand existing customer sales, which resulted in a 23% increase in annual sales.
• Developed annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses and other special projects.
• Store manager with annual sales volume of $20 Million with responsibility for 10+ executives in addition to 70+ associates.
• Increased annual sales by 48% in 10 months to $3.5M while reducing shrink to second lowest in region.
• Managed all daily operations of this grocery store location with $13 million in annual sales and approximately 95 employees.
• Directed all sales and operations management of a supermarket with $4.5 million annual sales and a staff of 35-50..
• Recruited and trained 15-20 sales associates exceeding annual sales volume by $500K, producing $3M in sales.
• Lead all sales and operations for a 100,000 square foot discount department store generating $9M in annual sales.
• Managed daily operations of the store with annual sales of ~$1M for district and area level managers.

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• Increase store profitability through customer relationship development, community involvement, marketing, employee training and managing all store operating expenses.
• Instituted a new checklist protocol that improved customer relations by facilitating the documentation and verification of services provided for individual work.
• Develop and manage customer relations to maximize service satisfaction, promote Goodwill and generate repeat/referral business that contributes to sales growth.
• Handle daily store operations Daily inventory in assigned areas Daily cash transactions Customer Relations Stock Receive Truck Receive vendors Merchandising Hiring
• Improved customer relations by developing a customer focused culture in the store and administering customer service training to all associates.
• Develop and manage customer relations to maximize customer satisfaction, promote goodwill, and generate repeat and referral business.
• Collaborated with District and Regional managers to generate customer relationship management (CRM) program for multiple purchase customers.
• Supervised all sales and business development functions including key account management, customer relationship development and order fulfillment.
• Helped customers grow businesses by maintaining excellent customer relationships and providing ideas for salon contests and retail incentives.
• Managed day-to-day responsibilities including morning ready meeting, training, customer relations, service troubleshooting and staff development.
• Managed total restaurant operations in areas of staff management, customer relations, vendor relations and inventory control.
• Developed strong customer relations for improved customer satisfaction and loyalty for retention and referrals leading to increased profitability.
• Monitor and ensure total customer satisfaction is achieved to retain customer relationships on a daily basis.
• Drive business development by cultivating strong customer relationships and giving benefit-oriented sales presentations to generate revenue.
• Increased sales and profitability through customer relationship development, marketing, solicitation of new business sources.
• Maintained a high level of customer service by developing strong customer relationships and handling difficult customers.
• Provided excellent customer service and great quality drinks in which resulted in having loyal customer relations
• Organize and conduct account reviews to extensively evaluate performance and further develop customer relationships.
• Control all day-to-day operations, including applicant screening, budget preparation and customer relations.
• Performed outstanding customer relationship management by exceeding company loyalty enrollment target by 20%.

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• Monitor and manage store staffing levels and ensure employee development and talent acquisition to achieve operational requirements.
• Monitor and manage store staffing levels to achieve store operational requirements.
• Managed store staffing levels to optimize staff development and talent acquisition.
• Motivated store staff to increase employee productivity and team cohesiveness.
• Supervised store staff including interviewing and hiring of applicants.
• Ensured all company communications are disseminated to store staff.
• Recruited and interviewed candidates for store staff
• Job Description: -Completing store operational requirements -Supervising and maintaining store staff by recruiting, training, coaching, and monitoring.
• Supervised/managed store staffing including payroll, hiring (16 employees) and releasing of staff, training staff and performance reviews.
• Sustained store staffing by reviewing employment applications, selecting qualified applicants, and overseeing the hiring and training of new employees.
• Recruit, interview, and hire store staff that is able to contribute to company success, while controlling labor costs.
• Maintain store staff by hiring and dismissal, personal supervision, evaluation, customer service, problem identification and solving.
• Recruited, supervised and trained a store staff of up to twenty associates, promoted four manager trainees to managers.
• Charged with full profit and loss, recruiting and training of store staff, merchandise presentation, and customer satisfaction.
• Store Manager in the overall efficient and profitable operation of the store and supervision of store staff to that end.
• Direct the daily activities of all store staff, including sales, customer service, inventory control and technical assistance.
• Reviewed store financial statements, communicated results to store staff and set goals for coworkers that would maximize store profits.
• Meet and exceed personal and store sales goals while positively communicating this to the store staff insisting on their achievement.
• Communicate with customers on a daily basis to ensure customer satisfaction with the product as well as store staff.
• Recruit, manage and train all store staff - 4 assistant managers and a team of 20 sales staff.

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• Selected and marketed merchandise based on studying trends and departmental sales records, analyzed operating and financial statements for profitability ratios.
• Developed marketing strategies through sales promotions display plans, attendance at educational and corporate workshops, and analysis of financial statements.
• Review and analyze financial statements throughout the month in order to uncover areas of opportunity and implementing strategies to capitalize.
• Merchandised floor through continuous sales promotion and display plans; while analyzing operating and financial statements for profitability ratios.
• Analyzed operating and financial statements for profitability ratios to ensure we met or exceeded our contractual duties.
• Analyzed monthly financial statements, identified areas of concern, and developed/implemented processes for resolving issues.
• Track monthly financial statements to identify and implement operations improvements to better optimize sales and profits.
• Collected and compiled database of credit histories and financial statements and prepared documentation for qualified applicants.
• Determine marketing strategy changes by reviewing financial statements and department/sub department sales on a monthly basis.
• Strengthened knowledge of business operations by analyzing client financial statements and information for potential customers.
• Maintained financial statements, engaged meetings, and trained department managers on effective operational procedures.
• Review financial statements, utilize data to improve profitability, prepare and control operational budgets.
• Analyzed financial statements and pertinent information to determine store's profitability and sound operations.
• Developed budget plans; updated financial statements; managed advertising; maintained store cleanliness.
• Generated and analyzed monthly financial statements for executive management and provided backup as requested.
• Tracked daily sales, rectified financial statements, and identified/implemented changes to optimize sales/profitability.
• Prepared complex financial statements with interim/annual reports for retail establishment and other company services.
• Determine marketing and sales strategies by reviewing operation and financial statements from regional sales.
• Performed and reported analysis of financial statements; Maintained up-to-date government license for operations.
• Managed accounts payable/receivable and financial statements; provided effective in collection of outstanding accounts.

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• Maintained existing customer base while growing new business using excellent customer service, accurate processing of orders and daily technical support.
• Implemented aggressive pricing strategy to improve inventory turnover and product rotation based on local needs, cultivating a loyal customer base
• Increased monthly sales by implementing strategies to develop and expand existing customer base through proper inventory levels and customer satisfaction.
• Addressed negative customer feedback immediately and developed a rapport with the customer base by handling difficult issues with professionalism.
• Retained Drug Fair customer base by personally providing and ensuring that staff provided outstanding customer service and problem resolution.
• Maintained and expanded the repeat customer base by offering support and superior service to photography professionals and novice customers.
• Reestablished customer base, retrained employees, restored profitability, and supervised remodeling of formerly bankrupt store locations.
• Provided creative solutions to retail customers utilizing third party carriers helping to competitively grow and maintain customer base.
• Maintained welcoming customer service with high traffic store ensuring great customer satisfaction and consistent repeat customer base.
• Developed and maintained customer relationships with a regional customer base of over 100 wholesale loyal customers.
• Developed and implemented marketing and sales strategies to increase customer base and maintain current customer business.
• Support of local artists, vendors, and organizations resulted in emerging customer base development
• Ensured customer experiences surpassed customer expectations resulting in growth of a loyal customer base.
• Established professional relationship with customers, thereby maximizing sales and increasing customer base.
• Coordinate and lead business development for marketing initiatives to expand our customer base.
• Developed community partnerships to build customer base and penetrate new and existing markets.
• Reduced debt and restored credit, regenerating business while expanding customer base.
• Secured new customer accounts daily and expanded customer based to regional area.
• Demonstrated an entrepreneurial approach to growing customer base and maximizing client spending.
• Managed to consistently exceed national collections goals without sacrificing our customer base.

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• Reversed Cottonwood mall location downward spiral by over-hauling entire store including personnel and operations.
• Work directly alongside store manager in overseeing entire store operation procedures and policies.
• Revitalized store operations, established strong market presence and re-merchandised entire store.
• Oversee the general operation and overall merchandising presentation of entire store.
• Developed and implemented training program for entire Stores division.
• Remodeled entire store for optimal merchandising and working environment.
• Maintained visually appealing displays throughout entire store.
• Recruited for position overseeing entire store location.
• Ensured customer satisfaction of entire store operation.
• Synchronize everyday operations of entire store.
• Facilitated management of entire store.
• Complete responsibility of entire store.
• Vacuumed the entire store and cleaned, swept, and mopped the store's bathroom every day before closing the store.
• Managed entire store functions including, training and development of new employees, scheduling, inventory control, and loss prevention.
• Established budgets and goals for entire store and worked closely with leadership team to participate in sales and profit planning processes.
• Managed entire store operations, visual presentation, freight flow, customer service and attainment of budgeted sales and profit goals.
• Oversee operations of entire store, create excellent work environment, work with all mangers to achieve goals, and success.
• Started out as the graveyard cashier balancing a register, cleaning the entire store, cooking food and making coffee.
• Opened a $1 million Sperry Store and completely hired all staff; as well as merchandise the entire store.
• Supervised entire stores' population through EIC (Executive in Charge) or CIC (Coach in Charge) programs.

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• Trained and developed new associates on POS system, internal computer system, insurance rules/verification and function/use of various medical equipment.
• Mentored new associates and proper procedures in providing exceptional customer service and relationship building skills with clients in multiple retail environments.
• Train and supervise development of new associates for increased productivity ensuring consistency and standards of service for each customer visit.
• Maintained exceptional service standards through recruitment and training of all new associates and entry-level management.
• Increased staffing during major holiday and promotional events by interviewing and hiring new associates.
• Hired new associates and conducted comprehensive initial training, offering mentoring to encourage success.
• Hired and trained new associates to become calibrated with my behavior and performance expectations
• Train new associates by utilizing my communication and demonstration skills.
• Assisted executive management with scheduling and training of new associates.
• Conducted weekly interviews and company orientation for new associates.
• Trained new associates according to prescribed company training program.
• Conducted interviews for potential new associates.
• Hired all new associates and was responsible for ensuring that they received ongoing training on all new company policies and procedures.
• Provided training and orientation for all new associates in areas of customer service, company procedures, stocking and inventory management.
• Hire new associates based on store needs and maintain exceptional retention rates along with the lowest turnover rate in the district.
• Trained, counseled, and provided feedback to new associates to follow up on training efforts and reinforce company's objectives.
• Worked closely with HR Manager to determine staffing requirements and to hire and ensure our new associates were being trained properly.
• Job responsibilities included customer service, sales/sales reports, stock management, training new associates, cashier, and visual merchandising.
• Performed interviews, made hiring decisions, terminated associates, wrote and gave evaluations and coached and trained new associates.
• Train new associates to develop sales skills, and encourage commitment to core values of enhancing the customer experience.

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• Restored customer and corporate perception of location by focusing on customer service and setting proper expectations for day-to-day operations.
• Manage the day-to-day operations, monitoring productivity and assigning responsibility for specific shifts for a specialty retail store.
• Collaborated with District Managers to ensure day-to-day operations were in compliance with established Headquarter policies and procedures.
• Handled day-to-day operations for retail establishment including hiring and terminations, payroll and product ordering.
• Developed and implemented management directives to guide day-to-day operations of a high volume meat department.
• Managed day-to-day operations while reporting to the Regional Manager for the Southern California area.
• Run all day-to-day operations of store including merchandising, hiring, motivating/coaching, training
• Ensured flow of day-to-day operations through consistent implementation of required systems and operations.
• Manage the day-to-day operations including, reconciling daily accounts, and resolving customer issues
• Served as troubleshooter to turn around problems and ensure efficiency of day-to-day operations.
• Managed day-to-day operations at high-volume convenience store with yearly revenues exceeding $13million.
• Managed day-to-day operations for managing a restaurant, supporting swift and positive resolutions.
• Directed day-to-day operations in a 250-bed acute care hospital and associate cafeteria.
• Manage, direct and assume primary responsibility for day-to-day operations and tasks.
• Supervised day-to-day operations of high-volume combination convenience store and gas Station.
• Oversee day-to-day operations for newly launched clothing line celebrating African culture.
• Managed day-to-day operations as a leased location within a department store.
• Manage day-to-day operations to increase sales and achieve company directed targets.
• Performed all day-to-day operations in accordance with company standards and direction.
• Supervised day-to-day operations for a team of six sales representatives.

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• Managed for the implementation of company programs by developing action plans and driving the motivation to achieve operational and organizational objectives.
• Addressed performance on a weekly and monthly basis; initiated and administered performance improvement action plans and/or corrective measures as necessary.
• Developed action plans to rejuvenate operational success and meet organizational goals based off a current state and gap analysis.
• Delivered precise information to management and created accurate and timely action plans on how to execute store directives.
• Executed organizational communication practices and leadership to achieve and maximize operating controls through implementing budgetary expense action plans.
• Implemented action plans to directly motivate team members to achieve targeted operational and organizational objectives.
• Performed various management duties including action plans, time management, and business-to-business procedures.
• Build capability by analyzing the business and creating/communicating clear action plans that optimize results.
• Facilitated performance conversations and documented developmental goals and action plans for direct reports.
• Created and implemented action plans in order to improve overall performance and profitability.
• Generated targeted action plans resulting in increased profits and quick inventory turnover.
• Implemented action plans to meet store and company operational and organization objectives.
• Developed/Prioritized action plans; Ensured quality customer service provided at all times.
• Identify merchandising opportunities and implement sales action plans, including visual displays.
• Analyzed business and created/communicated action plans optimizing results in double digit increases.
• Evaluated and executed action plans based on customer experience survey results.
• Executed Coaching Records and Corrective Action Plans to emphasize accountability.
• Completed monthly operating statement reports and quarterly action plans.
• Developed and implemented action plans to achieve company objectives.
• Developed action plans to address areas of opportunity.

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• Analyze assigned store performance, identify priority activities and develop action plans for store performance improvement in order to maximize results.
• Consulted with district and corporate management in order to determine new goals and initiatives to improve store performance and profitability.
• Analyzed business results/metrics to identify areas of opportunity to strategically drive store performance, increasing plan by double digits annually.
• Developed recruiting and hiring strategies; optimized staffing selections and increased store performance with appropriately identified, well-trained personnel.
• Conducted monthly analysis of overall store performance and organize meetings with management to discuss improvements with personal recommendations.
• Developed specific, strategic goals to ensure excellent store performance and identify employee training and development opportunities.
• Directed store performance o Managed inventory levels to maintain store profitability o Orchestrated weekly district conference calls.
• Assess associate work results, write performance appraisals and deliver assessments focused on improving personal/store performance.
• Prepared sales, inventory, and overall store performance reports for executive management departments.
• Spearheaded development and roll-out of innovative marketing campaign that maximized store performance goals.
• Provide daily updates to account managers and corporate superiors on store performance/revenue.
• Enhanced business infrastructure resulting in improved store performance and cost reduction.
• Maximized store performance by analyzing business trends and managing payroll expenses.
• Collaborated with sales team to increase profitability and store performance.
• Facilitated training programs while store manager and maintained store performance.
• Improved store performance by increasing turnover and maximizing profits.
• Develop management to ensure optimal production and store performance.
• Develop and execute operational plans to maximize store performances.
• Received multiple commendations for successful individual and store performance.
• Monitored and reviewed staff and store performance regularly.

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• Contributed to all aspects of business development including new store openings and recommendations for closure.
• Utilized in-depth knowledge of specialty retail operations to assist in numerous store openings.
• Gathered marketing data for corporate growth initiatives and future store openings.
• Spearheaded several new store openings, through market analysis and community networking
• Participated in new store openings and visual merchandising training programs.
• Manage everyday operations from store opening to bank deposits.
• Teamed with merchandisers to facilitate successful store openings.
• Supervised and organized new store opening.
• Supervised store opening and closing procedures.
• Conducted employment interviews new store openings.
• Worked with corporate team members and Regional Manager on 2 remodels, 1 temporary relocation, and 3 new store openings.
• Directed planning and operations, traveled corporate wide to various area stores to train managers and staff upon new store openings.
• Generated new business through cold calling and networking resulting in the most profitable new store opening in the company's history.
• Store opening and closing, customer service, loss prevention, managing and ordering of inventory, nightly reports, vault verification
• Manage store opening and closing of the store, made sure store was clean and accessories and inventory ready for sales.
• Conducted weekly walks every Monday with entire leadership team prior to store opening - ensuring we are all on one path.
• Spearheaded new store opening process: screened applicants, hired employees, conducted orientation, job specific training, and scheduling.
• Participated in 3 new store openings, one of which included overseeing the hiring and on-boarding of a new store team.
• Acted as a Store Opening Specialist; traveled the region completing New Store Opening's while overseeing my home store.
• Maintained successful succession plan, sole recruiter for 10-12 positions; placed and trained staff for two new store openings.

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• Directed daily operations for this high-volume store selling Native American jewelry and specialty products.
• Managed several increasingly higher-volume stores in metro Boston.
• Full management responsibilities overseeing 7 high-volume stores.
• Achieved promotion to higher volume store after a year due to delivering consistent and superior results in both service and sales.
• Promoted to 4 different stores with increased volume and complexity levels, ending at the highest volume store in South Miami.
• Managed overall operations, including service department, for 3rd highest volume store nationwide with average $5M in yearly sales.
• Manage one million in volume store, handle merchandising, inventory control, ordering, cash control, and maintenance.
• Promoted to Store Manager of $20.0 Million volume store in order to plan and execute conversion to clearance center.
• Maintained a high volume store through supporting company programs and managing day to day priorities to support the customer experience.
• Promoted to #1 unit volume store and increased inside sales margin by 4% over a 3 month period.
• Promoted to Store Manager in 4/2012, at which time Todd took over daily business operations of a high-volume store.
• Trained all new store managers and entire sales teams while managing the 3rd highest volume store in the company.
• Placed as Store Manager to run the highest volume store in the District with 60 million in annualized sales.
• Promoted to second highest volume store and highest customer traffic store in the MD/DC district with sales of 2.3M.
• Put in charge of overseeing two other smaller volume stores, including bi-weekly visits and phone guidance when needed.
• Relocated to Memphis, TN to improve sales and operating metrics for the largest volume store in the district.
• Promoted five times to higher volume stores as store manager for obtaining sales gain in each location I managed.
• Promoted to oversee all aspects of sales, service, operations, and staffing in a mid-volume store.
• Oversee the day to day operations of a high volume store while maintaining budget and minimizing labor cost.
• Promoted to a high volume store and built a staff from 15-30+ in over a short time period.

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• Re-established merchandising, operational and customer service standards which resulted in immediately beating sales plans and drastically improving the store culture.
• Developed and implemented successful sales plans to exceed objectives and overall grow store profitability.
• Analyzed business daily to determine industry trends and adjusted sales plan accordingly.
• Developed the store sales plan and coordinated sales activity with outside sales representatives
• Supervised store operations, and developed successful sales plan to increase profitability.
• Achieve individual sales plan and consistently manage all store operational activities.
• Developed daily/weekly/monthly sales plans and reports to present to district manager.
• Developed a promotional sales plan working with local businesses and organizations.
• Meet sales plans and expectations Meet statistical quality selling expectations.
• Supervised creation of marketing merchandise through monthly sales plan-o-gram.
• Developed sales plans and maintained store profitability.
• Team lead to several associates while delivering first in class customer service and execution of all company objectives and sales plans.
• Controlled payroll and selling expense of the store by maintaining or exceeding store sales plan and flexing staff scheduling when needed.
• Increased marketing 10% by studying profitability ratios, and sales plans, authorizing additional sales promotions, and clearance sales.
• Implemented annual sales plan to boost store sales volume from 2.7 million to 3.5 million in first year as store manager.
• Develop and prepare annual business and sales plan based on market conditions, store's mission, financial goals and objectives.
• Achieved sales plan & budget by controlling operating expenses, working capital, inventory, shrink while growing net profit.
• Experience with managing two stores for the fourth quarter of 2015 while achieving the sales plan goal in both locations.
• Established, monitored and follow up on sales goals, sales plans and sales budgets with team to optimize profit.
• Handled inside and outside sales including developing a yearly sales plan for the store and a process for lead sharing.

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• Manage total store level operations, conduct physical inventory control/verification, maintain store appearance and complete day-to- day paperwork.
• Maintained excellent store appearance, maintaining high standards of merchandising and coordinating special promotional activities as assigned.
• Scheduled and supervised employees, conducted physical inventories, maintained store appearance and completed day-to-day paperwork.
• Designed procedures to give sales associates more responsibility and accountability for store appearance and sales.
• Maintained store appearance and accurately displayed all merchandise and marketing visuals according to plan.
• Implemented franchise protocols for optimal store appearance through delegation and team building exercises.
• Maintained an appealing store appearance by focusing visual merchandise and customer interaction.
• Arranged and maintained store appearance and executed bi-annual Inventory evaluations.
• Maintained an excellent store appearance by executing company merchandising plan.
• Managed merchandise levels and store appearance Visual Display Arrangement.
• Merchandised product to motivate shoppers along with store appearance expectations
• Tended to Customer needs involving sales and store appearance/cleanliness.
• Preformed all preventative and necessary maintenance on store appearance.
• Maintained attractive store appearance with displays and merchandise placement.
• Provided exceptional customer service and maintained store appearance.
• Maintained store appearance in accordance with company policy.
• Improved overall store appearance-Maintained a Model Store Rating.
• Maintain store appearance and organization to company standards.
• Uphold store appearance and merchandising above established standards.
• Maintain desired store appearance according to company standards.

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• Maintain purchase orders including managing invoices with proper data entry to corporate offices for quality assurance of product management.
• Coordinated all aspects of guest and business services, including supply monitoring facility maintenance and data entry.
• Completed data entry with customer information using STARS program that determines maximum approved loan amount.
• Interviewed potential adopters * Maintained Store Inventory and Data entry * Volunteer interviews and Schedule
• Created, restructured, and implemented procedures for accessing and securing electronic data entry.
• Developed data entry skills by regularly entering and maintaining customer and vendor files.
• Managed vendor relationships with offshore, outsourced data entry providers.
• Conducted Point-of-Sale data entry and maintenance.
• Performed data entry and commission processing.
• Maintained computer data entry and accounting.
• Completed daily administrative data entry paperwork.
• Performed required data entry functions.
• Handled multifaceted clerical tasks (e.g., data entry, filing, records management and Scheduling) as the store Manager.
• Performed basic office clerical skills, including computer data entry of customer information, and daily use of the cash register.
• Performed data entry, prepared shift ending paperwork, totaled shift register tills, prepared new tills for next day operation.
• Provided support for daily, weekly and monthly reporting including spread sheets, data entry, and evaluation of sales data.
• Used Microsoft word and excel for data entry, fax and scan documents, Responsible for hiring & retention of employees.
• Obtained signatures and batch pay sheets for data entry, while preparing daily batches and performing data entry for payments.
• Completed data entry of bank deposits, accounting form to track currency and for the ordering of products and inventory.
• Answered phones, lite office work, filing, data entry, running errands, Cashier, supervised 2-6 employees.

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• Contributed expertise and guidance in areas including operations management, financial analysis, revenue growth, and customer relations.
• Analyzed customer trends and established business practices to determine opportunities for driving overall customer satisfaction and revenue growth.
• Conducted prospect advancement, professional presentations and defining value-added propositions by segment to maximize revenue growth and profitability.
• Directed sales and operational improvement initiatives to maximize productivity and spearhead healthy revenue growth for nationally recognized retailer.
• Developed overall retail strategy and execution plan including marketing activities and operational functions to drive store revenue growth.
• Served on Chamber of Commerce and other community organizations that resulted in sponsorship and revenue growth opportunities.
• Managed, maintained, supervised and developed corporate sales strategies marketing guidelines to establish continue revenue growth.
• Generated significant revenue growth by organizing and negotiating contract proposals with business customers.
• Executed visual and merchandising projects to propel customer engagement and revenue growth.
• Identify key processes improvements to support revenue growth and exceptional customer experience.
• Implement and maintain process improvements that facilitate positive year-over-year revenue growth.
• Developed relationships with customers to facilitate sales and revenue growth.
• Managed revenue growth, customer satisfaction and overall performance.
• Recognized for leading retail operations to exceptional revenue growth.
• Developed and implement demographic targets for revenue growth.
• Directed the daily activities of three Sales Managers and their associates, in efforts to increase customer satisfaction and revenue growth.
• Full P&L, operational, planning, staffing, revenue growth and customer service responsibility for a 250,000 sq.
• Trained staff to retrieve, transfer, and integrate customer and product information to ensure revenue growth opportunities where maximized.
• Leveraged exceptional interpersonal skills to forge lasting customer rapport, driving repeat / referral business and increasing store revenue growth.
• Planned and executed corporate strategies and promotions resulting in Standard Monthly Rental Revenue growth and a 35% profit margin.

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• Maintained merchandising and visual standards for the store, regularly receiving positive feedback from Regional Manager and Corporate Office representatives.
• Coordinated all marketing, advertising and new business development programs between local media, corporate offices and external vendors.
• Received recognition for dedication and superior customer service from the corporate office by receiving three customer service awards.
• Functioned as liaison between field organization and corporate office to develop floor-sets, elevate and implement visual guidelines.
• Earned a promotion to corporate office to oversee training and development in support of international expansion.
• Coordinated communications from corporate office and implemented corporate plans and procedures and executed quarterly inventories.
• Monitored market activity, pricing, and competition, delivering comprehensive reports to corporate office.
• Maintained ongoing communication with corporate office, including tracking and reporting daily store statistics.
• Managed and tracked business statistic on store profitability weekly and monthly to corporate office.
• Evaluated company policies and worked with corporate office to create and standardize communications.
• Distributed sales reports and analysis including daily/weekly & monthly reports to corporate office.
• Managed projects from corporate office, consistently meeting all deadlines and exceeding expectations.
• Collaborated with corporate offices in support of corporate growth and profitability initiatives.
• Executed multiple floor sets while consistently receiving phenomenal feedback from corporate officers.
• Received numerous customer service compliments that were called into our corporate office.
• Performed required administrative duties and paperwork for the out-of-state corporate office.
• Communicate store results directly to corporate buyers and corporate office officials.
• Processed all electronic and hard-copy communications between store and corporate offices.
• Direct communication with corporate office regarding inventory needs and purchasing.
• Maintained prompt and consistent communication between in-house and corporate office.

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• Developed and motivated a sales team that excelled in providing excellent customer service and consistently achieved company goals.
• Communicate, execute and manage internal and external marketing and visual merchandising initiatives to achieve company goals.
• Execute and supports company goals and expectations utilizing compliance score cards/audits to measure store execution and commitments.
• Communicated with both District and Regional Managers and collaborated on business strategies to meet company goals.
• Generated anticipation and excitement with partners and customers that lead to exceeding company goals set.
• Developed peak-performing sales teams, focused on achieving company goals and exceeding customer expectations.
• Received numerous rewards and accolades for achieving company goals and increasing store profitability.
• Collaborated with District manager and Regional Manager to achieved and execute company goals.
• Controlled inventory, increased profitability, exceeding both store and company goals.
• Followed up on delinquent tenants and coordinated collection procedures staying below company goals
• Executed new employee orientation to foster positive attitude toward company goals.
• Provided superior customer service and met expected company goals and expectations.
• Created monthly projections and consistently achieved and maintained company goals.
• Received recognition for improved compliance measurements and exceeding company goals.
• Maintained store productivity to ensure company goals were achieved.
• Facilitated corporate strategies to achieve company goals and objectives.
• Overhauled non-existent customer service to consistently achieve company goals.
• Implemented customer satisfaction metrics based on company goals.
• Received various certificates for exceeding company goals.
• Succeeded in all company goals such as payroll, sales figures and conversion rates, along with all other company metrics.

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• Focused on maximizing profit by stocking most desirable items, reducing shrink and providing excellent customer service to encourage repeat business.
• Established and maintained repeat business through effective demonstration of high-quality products and services, vendor relations and superior customer service.
• Ensured customer satisfaction while promoting sales goals concentrating on achieving overall high customer satisfaction, customer loyalty and repeat business.
• Instituted innovative policies and procedures to effectively identify and address client needs, resulting in loyal customers and repeat business.
• Generate significant repeat business and consistently exceed customer service goals by providing exemplary service and building strong relationships with customers.
• Prepared, cooked and served food to match individual customer specifications, thereby ensuring satisfaction and garnering repeat business.
• Provide high level of customer service answering technical questions and ascertaining customer needs resulting in repeat business.
• Demonstrate diplomacy and professionalism in resolving customer problems; provide strong customer support to generate loyalty/repeat business.
• Leveraged in-store-promotions to maximize per-customer spend while developing training and customer- service initiatives to ensure repeat business.
• Store Manager responsible for repeat business and bolstering sales through effective communication and dynamic interpersonal skills.
• Provided positive interactions with customers on a daily basis to ensure satisfaction and promote repeat business.
• Developed and improved overall customer satisfaction, by managing customer service issues to ensure repeat business.
• Provided guidance on customer service techniques to ensure satisfaction, accurate problem resolution and repeat business.
• Provided excellent customer service and developed strategies to increase customer satisfaction and generate repeat business.
• Established positive relationships with customers and vendors, ensuring outstanding first impressions and repeat business.
• Generated repeat business through exceptional customer service Promptly resolved all customer requests, questions and complaints
• Increased customer satisfaction and generated repeat business by delivering a high level of service quality.
• Leveraged extraordinary motivational attributes to empower staff to achieve sales goals and maximize repeat business.
• Increased customer engagement through my relationship building skills to develop repeat business with local consumers.
• Fostered repeat business by training staff to provide quality, well-timed customer service and accountability.

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• Provided direction and support to store personnel regarding merchandising, financial management, inventory control, work performance and customer service.
• Recruited, trained and coached quality store personnel for certification tests, created schedules within allocated hours while Maintaining optimum productivity.
• Provide leadership and direction for store personnel establishing individual goals, evaluating performance, and ensuring ongoing training and professional development.
• Supervised all store personnel; maintained sales records; coordinated receiving activities; enforced store security and controlled inventory.
• Supervised and managed all store personnel, including implementing and enforcing company policies and procedures and corporate directives.
• Communicate and delegate job responsibilities and performance expectations to store personnel to ensure desired results.
• Communicate consistently with store personnel to insure understanding and compliance with standard operating procedures.
• Assisted in conduction regular evaluations of store personnel, identifying performance strengths and deficiencies.
• Preformed extensive store personnel training and development and selected as district training manager.
• Managed store personnel, store operations and profitability of store sales effectiveness.
• Handled grand openings-effectively staffed and trained store personnel in brand new operations.
• Supervised, trained/evaluated, scheduled, motivated and hired/dismissed all store personnel.
• Maximized sales and ensured store personnel are providing outstanding customer service.
• Managed store personnel, delegating responsibilities and monitoring work performance.
• Developed store personnel by utilizing the internal training guidelines.
• Communicate relevant business information to the appropriate store personnel.
• Replaced and hired store personnel to ensure profitability.
• Supervised lower-level management staff and other store personnel.
• Managed 10 store personnel and evaluated competitive actions.
• Developed marketing promotions and trained store personnel.

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• Revised seasonal and holiday visual plans accordingly on a biweekly basis.
• Strengthened vendor relationships by presenting inventory orders on a weekly basis.
• Produce above average customer satisfaction survey results on a weekly basis.
• Research marketing trends and implement promotional items on daily/weekly basis.
• Created visually engaging merchandising displays on a weekly basis.
• Managed allotted staffing hours effectively on a weekly basis.
• Provide accurate and timely accounting on a daily/weekly basis.
• Performed inventory function on weekly basis.
• Determined and packed the amount of items in store inventory and abide by the Company Metric system on a weekly basis.
• Prepared store designs and aesthetics for special events and presented them to store director in-charge for approval on a weekly basis.
• Analyzed product sales performance and inventory needs and communicated this directly with buyers at the corporate level on a weekly basis.
• Neutralize problems with pick up and deliveries as well as retail stock replenishment ordering on a weekly basis with 30+ vendors.
• Communicated with corporate office on a weekly basis to discuss sales, replenishment needs, product intake, and send backs.
• Report to Corporate and District Manager of my current status on a weekly basis through phone conversations and conference calls.
• Distributed 500+ fliers and door hangers throughout the local community on a weekly basis to draw customers into the store.
• Place orders, control received inventory, establish retail pricing, enter invoices and price changes on a weekly basis.
• Uphold a relationship with home office to ensure my store receives the inventory and supplies needed on a weekly basis.
• Partner with other store managers on a weekly basis to discuss company performance and ways to strategically handle business decisions.
• Communicate on a daily/weekly basis to employees and store personnel the focus, strategies, and goals of the company.
• Managed a team of 5, worked with sales goals, credit quotas, meeting numbers on a weekly basis.

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• Developed instructor-led training on leadership, performance management, communication, time management, and financial analysis for single-store retail managers.
• Participated in HR practices that included interviewing applicants, leading new employee orientation, employee performance management, and hiring/termination processes.
• Managed recruitment process to attract and retain quality applicants; utilized consistent performance management throughout store to align performance to expectations.
• Managed human resource functions including organizational planning, staff acquisition, and performance management; implemented performance goals and tangible incentives.
• General operations included: Recruitment/hiring, developing sales and operational training for entire staff, sales forecasting and performance management.
• Provided regular feedback to partners, performed performance assessments and setting challenging goals to improve partner performance using performance management,
• Ensured the professional development and growth of staff by overseeing training, coaching and executing formal performance management initiatives.
• Lead employees using a high performance management development process that provides overall context and framework to encourage employee contributions.
• Develop and facilitate staff member succession plans with emphasis on skill assessment, training/ongoing development and performance management.
• Develop the store People Strategy based on People goals, including hiring/selection, on-boarding/training/file maintenance and performance management.
• Performed certification training for new Team Members and implemented performance management initiatives including delivery of annual performance reviews.
• Lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.
• Maintained the highest standards of customer service and sales responsibility to include performance management for selling metrics.
• Experience with general administration of HR documents and compliance, payroll/scheduling, and performance management documentation Accomplishments.
• Full responsibility for store operations including staffing, customer service, floor supervision and performance management.
• Leverage performance management, timely feedback, and action plans to develop associates and ensure accountability.
• Managed all staff performance management matters, developing management talent and fostering a credible succession plan.
• Worked in leadership and execution organizational issues such as succession planning, talent or performance management.
• Well versed in labor relations/laws at all levels and utilized performance management tools as necessary.
• Perform employee relations function by supporting and counseling employees through conflict resolution and performance management.

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• Key Holder Purchasing agent Inventory control/loss prevention Technical support/ maintenance service calls Scheduling sales staff Overseeing store maintenance and safety
• Managed complete store maintenance including administrative and operational undertakings of rent-to-own concept store of family owned business.
• Monitored all operational processes including shipment receiving, store maintenance, deliveries and inventory management.
• Coordinated inventory management, loss prevention procedures, receiving; merchandising and store maintenance.
• Directed daily store operations including: store maintenance, inventory evaluation and visual merchandising.
• Inventory Management-Coordinating bi yearly inventory control, receiving, merchandising and store maintenance.
• Developed and maintained vendor relationships for both purchasing and store maintenance.
• Manage visuals including merchandise presentation, signage and general store maintenance.
• Administer store maintenance including cleanliness, safety, and organization.
• Performed Visual and store maintenance at several Connecticut locations.
• Performed store maintenance and implemented security and loss prevention.
• Maintain excellent customer service while conducting proper store maintenance.
• Ensured store maintenance recovery and replenishment.
• Opened and closed stores at various locations, dedicated to conducting daily duties of store maintenance in compliance with company expectations.
• Managed cost control, including inventory, paper and labor cost; oversee store maintenance functions, building repair and upkeep.
• Ordered inventory when food stock or utensils were approaching low capacity, managed general store maintenance and dealt with other employees directly
• Trained employees in customer service, sales techniques, opening and closing procedures, product handling, equipment and store maintenance.
• Managed the front end/cashier/customer service, inventory, receiving department, stockroom management, store maintenance/cleanliness, and new employee process.
• Coordinate and manage inventory control and documentation; including receiving, merchandising, plan-o-grams, window display, and store maintenance.
• Performed daily store maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.

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• Recommended and implemented KPI'S and performance measurements for maintaining monthly financial reports.
• Interacted with Senior Management and client regarding KPI and any other requested data/information.
• Audited payroll and other KPI indicators to ensure profitability.
• Performed all opening/closing procedures including tracking KPI and deposits.
• General Manager responsible for leading a team of 8-12 to achieve sales goals and other KPI's set by the company.
• Write estimates, repair plans and blueprints, parts coordination, weekly and monthly reporting on performance and CSI KPI's.
• Achieve financial success within our door by driving KPI performance; was able to finish out 2015 over planned goal.
• Monitor store operations, meet and exceed store sales/KPI goals, coach & motivate staff to exceed personal sales goals.
• Partner with Store Manager in the execution of the store business plan that drive KPI results and maximizes business opportunities.
• Coached to KPI's, tracked payroll, and increased conversion through transaction growth and beat all LP goals.
• Maximize store sales, profits and KPI (key performance indicators) by maximizing talents productivity and shop efficiency.
• Increased KPI's and conversion through various channels such as VOC surveys and grassroots marketing to meet sales goals.
• Plan store layouts or design displays compelling to shoppers, leading to sales growth and improvements in KPI's.
• Reviewed performance in attendance and KPI metric with associates weekly, creating action plans and corrective counseling when necessary.
• Lead the business of fashion and retail brands and work with levers and KPI's to drive business performance.
• Provide business insights and actions around operational performance including KPI's to District Sales Manager and Buying Office.
• Tracked KPI's daily and made sure the stores made sales plans, credit and other performance goals.
• Coach personnel in sales performance and goals to insure Key Performance Indicators (KPI's) are met.
• Scheduled, conducted and lead sales presentations for new and low performing sales executives based on key KPI.
• Measure and evaluate KPI to gain the correct awareness and take the right action to impact my business.

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• Maintained showroom goals by providing our existing customers knowledge of new merchandise and upcoming sales promotions to maximize customer satisfaction.
• Selected and order new merchandise, liquidated overstocked items and recommended policies designed to maximize profits.
• Spearheaded and organized promotional product placement of new merchandise in-store to ensure completion of all paperwork.
• Supervised daily operations *Ordered new merchandise and conducted inventory audits *Recruited and trained new company sales associates
• Monitored inventory paperwork and kept back of house neatly organized to facilitate new merchandise.
• Maintained inventory by ordering and receiving new merchandise and implementing loss prevention strategies.
• Determined and entered prices for new merchandise upon arrival to establishment.
• Maintained and managed product inventory and integration of new merchandise.
• Warehouse assistant responsible for deliveries and receiving new merchandise.
• Interacted with vendors regarding new merchandise and existing merchandise.
• Maintain consistent rotation of inventory by refreshing new merchandise.
• Re-merchandised floor plan daily to accommodate new merchandise.
• Stocked new merchandise and maintained department organizational standards.
• Inventory new merchandise and stock inventory upon arrival.
• Incorporated new merchandise into retail chain database.
• Received and organized new merchandise.
• Directed daily operations for retail site, including inventory control, ordering and receiving, and logistics planning for new merchandise.
• Facilitated engaging training programs, communicated all process changes, new merchandise arrivals, and system updates through in-house communication system.
• Created an exceptional shopping experience for customers by maintaining the store's merchandise presentation and executing all new merchandise as received.
• Tracked inventory, ordered new merchandise to replenish stock, managed the cash register, and opened and closed store.

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• Protected company assets by tracking depreciation, securing merchandise, reviewing security tapes, charting register discrepancies, and inventory management.
• Oversee cash register operations and process sales transactions in a way to continuously safeguard company assets leading to increased profitability.
• Organized and supervised annual physical inventory by adhering to loss prevention standards, and protecting and maintaining company assets.
• Improved profitability through cost controls, reduced payroll through establishment of labor efficiency systems and maximizing company assets.
• Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information.
• Protected company assets through implementation of effective inventory control and loss prevention practices and quarterly employee training.
• Protect company assets through regular inventories and following company standards of work for documentation and vehicle movements.
• Protected company assets through expense management, overseeing and controlling inventory, overseeing product ordering and pricing.
• Maintained outstanding customer service per company standards, generating sales, merchandising, and safeguarding company assets.
• Protect company assets through enforcement of company policies and improve customer satisfaction plus tackle problems.
• Protected company assets through diligent attention to detail and implementing appropriate safety and inventory programs.
• Maintained a high level of customer satisfaction while safeguarding company assets through Loss Prevention practices.
• Protected company assets and were responsible for inventory control while administering shrink reduction plans.
• Ensured the protection of company assets through managing incoming inventory and processing outgoing shipments.
• Protected company assets by ensuring all financial activities and cash handling procedures were executed.
• Ensured compliance with Loss Prevention practices and completed operational assessments to protect company assets.
• Worked independently with responsibility of managing large sums of money and protecting company assets.
• Monitor and oversee customer satisfaction, proper management and protection of company assets.
• Audited and reconciled jewelry discrepancies daily that prevented loss to company assets.
• Drive efficiency and effectiveness of operational procedures and protection of company assets.

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• Monitored associate sales activities and productivity and motivated and trained associates to achieve full potential which resulted in achieving monthly goals.
• Supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and monitoring sales activities to ensure customer satisfaction.
• Formulated daily and weekly sales activities' reports and coordinated local market enhancement programs & advertising within the community.
• Instituted merchandising and presentation, ensured outstanding customer service, and supervised all sales activities for entire operation.
• Monitored sales activities to make sure store had appropriate inventory stock levels and that customers received satisfactory service.
• Developed and implemented strategies to improve branch sales incorporating sales activities via direct and referral opportunities.
• Provide high quality customer service and forecast on customer demand and monitored sales activities.
• Coordinated sales activities to balance business needs, ensuring adequate staffing while minimizing overtime.
• Coordinate and oversee daily operational and sales activities to maximize effectiveness and profitability.
• Managed day-to-day store operations while focusing on sales development and outside sales activities.
• Coordinated and directed daily sales activities for this local cellular/wireless retail store.
• Ensured sales activities were carried out in accordance with organizational guidelines.
• Directed pricing and sales activities, measuring productivity and cost efficiency.
• Monitor Sales Activities for proper inventory ordering/lost sales report.
• Monitor sales activities to ensure customers received satisfactory service.
• Exampled and monitored sales activities to ensure customer satisfaction.
• Complete accounting and paperwork associated with daily sales activities.
• Performed weekly merchandise inventory and daily sales activities.
• Executed daily operations of purchasing and sales activities.
• Determined pricing policies by evaluating sales activities.

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• Achieved financial objectives by preparing annual budgets; scheduling expenditures; analyzing variances; and preparing payroll while utilizing Microsoft Excel.
• Manage retail operations and maintain store profitability through implementation and execution of purchasing, merchandising, operations, and financial objectives.
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action when necessary.
• Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Achieved sales and profitability goals by evaluating monthly performance from financial statements and made adjustments to sustain and meet financial objectives.
• Coordinated and maximized available personnel, inventory and customer service resources in attainment of monthly and annual financial objectives;.
• Achieved financial objectives by analyzing variances, operational cost containment by controlling labor cost associated with daily store operations.
• Achieve financial objectives by preparing a monthly budget, scheduling expenditures, analyzing inconsistencies, and initiating corrections.
• Achieved financial objectives by executing the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Partner with cross-functional teams to communicate division-level financial merchandising plans and merchandise strategies to support the financial objectives.
• Achieved financial objectives by forecasting requirements, establishing annual budget and reviewing merchandising activities to formulate pricing policies.
• Achieve financial objectives by preparing a weekly budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
• Assured achievement of financial objectives, expense management, and made necessary adjustments to obtain overall store profitability.
• Executed corporate-driven initiatives and promotions while consistently achieving financial objectives, including sales goals and shrink reduction.
• Achieve financial objectives by understanding current sales trends, scheduling expenditures, analyzing areas of opportunity.
• Managed a new location in Conway, AR owning complete accountability for operational and financial objectives.
• Maintain and achieve restaurant's financial objectives and requirements through collaboration of reports and company guidelines.
• Achieved financial objectives by ensuring availability of merchandise, reviewing merchandising activities, and maintaining inventories.
• Achieved financial objectives by following an annual budget, reviewed payroll dollars and initiated corrective actions.
• Achieved financial objectives by preparing quarterly and annual budgets; scheduling expenditures; initiating corrective actions.

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• Manage 8.1 million dollar store Opening/Closing store Customer Service Shrink Merchandising Cash handling payroll Scheduling Hiring/terminating Reviews
• Maintained and managed merchandise inventory of a 1.2-million-dollar store.
• Control sales and inventory of a 1.5 million dollar store with a team of two Assistant Managers and two Store Clerks.
• Managed a five million dollar store consisting of four divisions: tire sales, retail parts, service and commercial parts.
• Oversee day in/out operation in a 1.1 Million dollar store, Ensure daily, weekly and monthly goals are met.
• Increased sales and brought store up to a million dollar store for first time, two years in a row.
• Exceeded daily, weekly, and monthly LY's and plans to raise my store to a 3.6 million dollar store
• Retail Sales Manager: Over five years of experience, managing a 1.9 million dollar store with twelve plus employees.
• Coordinated activities and managed a 2.5 million dollar store with a team of two Assistant Managers and four Store Clerks.
• Managed a team of seven through company directives and became a million dollar store within the first year of employment.
• Managed $4.0 million dollar store of 2 assistant mangers, 14 sales associates, and 8 stock associates.
• Achieved recognition for developing a plan that assisted in building a million dollar store for the fiscal year 2012-13.
• Manage the sales floor and the productivity of up to 20 employees daily in a 13 million dollar store.
• Led the overall operation of a 40 million dollar store with over 200 employees serving 10,000 customers per week.
• Developed plans to increase a 1.2 million dollar store to reach or exceed its historical high of 1.5 million.
• Maintained 4 to 5 million dollar store in sales which also consist of 45 staff members including managers.
• General Manager of a $2 million dollar store, containing premium denim at a high price point.
• Supervised all operations of a 1.5+ million dollar store location and management of all labor and food costs.
• Garden State was a 7 million dollar store with a great team that was lacking leadership and Moral.
• Managed a $2.8 million dollar store, which was consistently the highest volume store in the district.

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• Accomplished superior staff results by communicating job expectations, planning/monitoring/appraising job results and coaching employees.
• Monitored and assessed job results and administered disciplinary actions when necessary.
• Maintained store staff by recruiting, selecting, orienting, training new employees, disciplining employees, and appraising job results.
• Drive productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Provided outstanding leadership skills by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintained job performance results by coaching, counseling, and disciplining employees;planning, monitoring, and appraising job results.
• Led employees by coaching, counseling, disciplining; planning, monitoring, and appraising job results of all team members.
• Maintain store staff job results by coaching, counseling, and disciplining employees, planning, monitoring and appraising job results.
• Sustained national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Accomplished excellent store team member job results through; coaching, counseling, monitoring, and praising positive job results.
• Ensured daily productivity by communicating job expectations while planning, monitoring, and appraising job results with staff members.
• Maintained a store staff of 10-12 employees by monitoring, supervising, providing corrective action and appraising job results.
• Maintained store morale by mentoring, counseling, disciplining employees, monitoring and appraising individual and group job results.
• Preserved proficiency through coaching, counseling, and disciplinary action; planning, monitoring, and appraising job results.
• Maintain store and pharmacy operations by recruiting, training, coaching, disciplining and appraising job results of employees.
• Up kept the store staff through coaching, counseling, and disciplining employees, and appraising job results.
• Recruited, hired, trained, and maintained job results by coaching, counseling, and disciplining employees.
• Developed store staff excellence by recruiting, educating, mentoring, coaching, counseling and appraising job results.
• Maintained store staff by recruiting, training, coaching, scheduling, assigning, and appraising job results.
• Maintain store staff job results by coaching and encouraging associates; planning, monitoring and appraising job results.

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