Top Store Manager Skills

Below we've compiled a list of the most important skills for a Store Manager. We ranked the top skills based on the percentage of Store Manager resumes they appeared on. For example, 21.7% of Store Manager resumes contained Customer Service as a skill. Let's find out what skills a Store Manager actually needs in order to be successful in the workplace.

The six most common skills found on Store Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Store Manager jobs:
  • Analyzed operating statements for planning and inventory, and responsible for purchasing, marketing and assuring excellent customer service.
  • General oversight of all retail operations Delivered excellent customer service and provided guests a unique shopping experience.
  • Attended several seminars regarding Customer Service Excellence and how to achieve high standards to maximize profitability.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Hired and developed a Customer Service Representative into Team Leader by effective coaching and mentoring.
  • Manage retail functions, including corporate communications, merchandising, customer service and regulatory affairs.
  • Created a high-quality and team-oriented work environment that increased sales and provided extraordinary customer service.
  • Provide exceptional customer service by engaging customers and delivering a prompt and extraordinary experience.
  • Generated significant gains in customer service scores resulting in top 3rd percentile performance company-wide.
  • Managed order fulfillment and customer service inquiries associated with our online retail platform.
  • Supervised and trained associates received and responded to customer service inquiries and complaints.
  • Supervised sales, customer services and business operations for entire retail electronics store.
  • Provided exceptional customer service while building a personal and business rapport with customers.
  • Charged with providing excellent customer service and ensuring a compelling shopping experience.
  • Train and educate staff about customer service and mitigating any customer dissatisfaction.
  • Maximized potential sales through effective management of inventory and exceptional customer service.
  • Established and maintained excellent customer service with every existing and potential customer.
  • Manage daily operation focusing upon retail sales and consistent customer service.
  • Provided high level of customer service and demonstrated solid communication skills.
  • Ensured all store associates provided high-level customer service and consistent communication.

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2. Payroll Policies

high Demand
Here's how Payroll Policies is used in Store Manager jobs:
  • Determined staff promotions and demotions, and terminated employees when necessary by company standards Completed weekly schedules according to payroll policies.
  • Completed weekly schedules according to payroll policies Calculated and ordered new inventory to replenish merchandise as per allotted budget.
  • Completed weekly payroll according to payroll policies, incorporating allotted payroll budget.
  • Maintained weekly schedules according to company payroll policies.
  • Validated schedules according to payroll policies.
  • Collaborated with headquarters staff in a significant overhaul of labor allocation and new payroll policies affecting more than 11,000 stores.
  • Verified that all operation, merchandising standard were maintained on a daily basis Completed weekly schedules according to payroll policies.
  • Complete weekly schedules according to payroll policies and monitor payroll throughout the week to ensure we stay under budget.
  • Fulfilled customer shipping needs using UPS shipping methods as well as completed weekly schedules according to payroll policies.
  • Manage scheduling and staffing needs according to company payroll policies coupled with store needs and abilities.
  • Prepared and directed weekly schedules according to store budge and payroll policies to escalate productivity.
  • Completed weekly schedules according to payroll policies and to meet the demands of the customer-base.
  • Completed weekly schedules according to sales forecast and while staying within the company payroll policies.
  • Completed weekly schedules according to payroll policies, daily sales, labor reports and deposits.
  • Completed weekly schedules according to payroll policies to run the day to day store operations.
  • Completed weekly schedules according to payroll policies to meet budget and meet customer needs.
  • Completed weekly schedules with thirty-forty employees in accordance to payroll policies and employee needs.
  • Assist in scheduling to maximize store efficiency during peak times according to payroll policies.
  • Completed weekly schedules according to payroll policies and more recently used Red Prairie systems.
  • Directed and supervised employees, and completed weekly schedules according to payroll policies.

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3. Retail Store

high Demand
Here's how Retail Store is used in Store Manager jobs:
  • Retail store manager responsible for building and sustaining a customer-focus environment which delivers profit increases and encourages repeat business.
  • Supervised retail store operations that encompassed: merchandising, inventory and quality control and maintenance needs.
  • Promoted through management system from Shift Supervisor position to Retail Store Manager position.
  • Manage operations of retail store taken into consideration production and goals requirements.
  • Promoted to manage overall business and operational development of retail store.
  • Supervised personnel and managed all aspects of retail store daily operations.
  • Performed general administrative duties and responsibilities for a retail store.
  • Retail Store Operator with the responsibility of total operations.
  • Controlled and administered financial transactions in busy retail store.
  • Received multiple promotions to various retail store management positions.
  • Managed retail store, including daily operations and forecasting.
  • Provide in-store operational leadership for wireless retail store.
  • Managed a fast paced beverage/retail store.
  • Assumed full administrative responsibility of an Arts and Craft Retail Store, realizing more than $3 million in annual revenue.
  • Completed all facets of retail store management, including driving sales, team leadership and mentoring, marketing and promotional campaigns.
  • Assist's Store Manager in daily operation of a retail store including execution of sales, service and customer experience initiatives.
  • Led store to rank in top 50 locations from a national and international region of 341 retail stores national and international.
  • Created and delivered employee training programs to provide employees with the knowledge necessary to effectively work within the retail store environment.
  • Managed all aspects of retail store front and employees on Verizon Wireless products for a third-party retailer of wireless phones.
  • Moved up chain of management, and became responsible for all aspects of managing a $2 Million retail store.

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4. Loss Prevention

high Demand
Here's how Loss Prevention is used in Store Manager jobs:
  • Evaluate and maintain store security requirements and loss prevention procedures; implement controls designed to reduce overall shrinkage levels.
  • Store business operations included profit management, facility management, safety and security loss prevention and all banking.
  • Executed loss prevention controls through enforcement of security policies and by auditing paperwork and inventory levels.
  • Conducted daily/weekly inventory counts ensuring that all jewelry was accounted for according to loss prevention regulations.
  • Awarded Loss Prevention Certificate of Excellence for loss prevention awareness and external theft detection/prevention.
  • Managed loss prevention by promoting awareness, teamwork, accountability, and professionalism.
  • Performed and monitored opening and closing procedures for accuracy and loss prevention.
  • Directed loss prevention initiatives and successfully reduced loss by approximately 14%.
  • Inventory management and merchandising daily for loss prevention and accurate inventory counts.
  • Adhere to and ensure proper Security and Loss Prevention policy/procedures are followed.
  • Directed loss prevention program, advising on effective inventory control procedures.
  • Adhered and administered loss prevention regulations and general risk management procedures.
  • Minimize shrink by developing and implementing effective loss prevention standards.
  • Directed loss prevention initiatives, successfully stayed under projected loss.
  • Inventory preparation characterized as superior by Corporate Loss Prevention.
  • Implemented loss prevention policies and improved employee productivity.
  • Manage store inventory while implementing loss prevention practices.
  • Maintained inventory levels and target loss prevention.
  • Ensured loss prevention by monitoring store-wide activity.
  • Maintained store inventory and managed loss prevention.

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5. Sales Goals

high Demand
Here's how Sales Goals is used in Store Manager jobs:
  • Store consistently surpassed regional corporate sales goals, receiving numerous rewards, commendations, and recognition from corporate management.
  • Established daily and monthly sales goals and developed associate performance to consistently achieve established goals.
  • Set collective and individual sales goals with authentic and impressive communication and organizational skills.
  • Established non-reservation rates by analyzing competitor information, car utilization, and sales goals.
  • Facilitated day-to-day operations * Formulated sales goals * Coordinated visual merchandising throughout the district
  • Promoted excellent Customer Service in achieving company sales goals.
  • Managed sales goals and motivated my staff to accomplish those goals and become independent trend setters for the new stores opening.
  • Maintain positive attitude to make customer's shopping experience memorable and pleasant, drive sales goals and achieve monthly quota figures.
  • Manage / schedule 35 associates, receiving clerks, and sales team leads, ensuring alignment with budget and sales goals.
  • Set monthly sales goals, report inventory for all categories including food, beverages, store supplies, cigarettes, alcohol.
  • Managed sales staff, including insuring sales goals were met on a monthly basis, which propelled overall profit growth.
  • Achieve sales goals and continue to succeed at advanced sales of accessories, clothing, shoes, socks, etc.
  • Motivate and drive sales associates at other store locations to achieve sales goals by reviewing and role playing the S.A.L.E.S.
  • Produced sales goals for all store employees using a system based on historical sales and goals provided by Max Rave.
  • Monitored store sales figures and implemented sales goals and action plans to reach and exceed benchmarks set by corporate.
  • Maintain store operations while consistently overseeing five to eight employees to ensure daily and monthly sales goals are achieved.
  • Created employee performance programs to set goals and coach to correct issues and help them to achieve sales goals.
  • Assist the staff in reaching their sales goals by coaching, mentoring and focusing on their strengths as individuals.
  • Manage a team of 10+ employees Responsible for meeting monthly sales goals and payroll percentage Conduct all hiring and training
  • Succeeded in leading/motivating a team of 10+ employees reach and exceed sales goals while providing high quality customer service.

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6. Inventory Control

high Demand
Here's how Inventory Control is used in Store Manager jobs:
  • Provide ongoing training and professional development for staff on inventory control, merchandising techniques, customer service and production activities.
  • Managed a team of 55 professional commission sales associates with full accountability for recruiting, merchandising and inventory control.
  • Maintained direct responsibility for staff supervision, hiring/training, inventory control, customer relations and all financial results.
  • Ensured proper inventory controls are in place and that inventory transactions are facilitated in accordance with company standards.
  • Maintained inventory of products and implemented inventory control programs to ensure availability and reduce shrink daily.
  • Managed landscape sales and installation scheduling and marketing as well as inventory control and equipment maintenance.
  • Monitor compliance to operational, safety, and inventory control procedures, including physical security standards.
  • General management of all aspects of daily store operations including customer satisfaction and inventory control.
  • Experienced in operations, budgeting, merchandising, coordinating outside vendor orders and inventory control.
  • Coordinated all inventory control and theft prevention practices including ordering and managing on-hand inventory.
  • Ensured compliance with corporate inventory control policies and analyzed inventory to insure minimal losses.
  • Reviewed reports concerning advertisement results, sales/profitability, customer satisfaction, and inventory controls.
  • Maximize effective execution of all strategic activities and tasks; maintain inventory control.
  • Ensured all aspects of inventory control; monitored and directed loading/unloading of merchandise.
  • Coordinated inventory control, direct loss prevention initiative, successfully reducing shrink.
  • Focused on cultivating and enhancing client relationships, merchandising and inventory control.
  • Facilitated the flow of merchandise through inventory control and ordering procedures.
  • Managed inventory control, ensuring adequate merchandise/supply levels at all times.
  • Analyze and execute inventory control, management expense and shrinkage awareness.
  • Inventory control including customer orders and maintaining sufficient store stock levels.

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7. Store Operational Requirements

high Demand
Here's how Store Operational Requirements is used in Store Manager jobs:
  • Completed store operational requirements, initiated buying, merchandising, sales and recruiting skills and identified current and future customer requirements.
  • Facilitate store operational requirements by scheduling and assigning employees; following up on work results, consistently finishing under payroll budget.
  • Hired and on boarded key personnel Completed store operational requirements by scheduling/assigning employees and following up on work results.
  • Developed employees to achieve and maintain store operational requirements by ensuring all company policies and guidelines were followed.
  • Managed store operational requirements by preparing budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Planned routine staff development activities to increase in-store communication and to achieve and maintain store operational requirements.
  • Headed store operational requirements, managing all aspects of scheduling and delegating resources and performance management.
  • Completed store operational requirements by scheduling and assigning employees; monitored the teams work efficiency.
  • Complete store operational requirements by scheduling and assisting management and following up on work results.
  • Maintained store operational requirements by providing merchandise to customers and supervising and training sales staff.
  • Completed store operational requirements by scheduling and assigning specific duties and responsibilities to appropriate personnel.
  • Complete store operational requirements by scheduling and assigning employee zones based on individual productivity results.
  • Managed store operational requirements by scheduling, assigning task to employees and supervising processes.
  • Completed store operational requirements by scheduling, supervising staff, and maintaining payroll budgets.
  • Completed store operational requirements by scheduling and assigning all employees over multiple stores weekly.
  • Completed store operational requirements by scheduling and assigning task to appropriate affiliates or employees.
  • Completed store operational requirements by scheduling and assigning employees for appropriate shift periods.
  • Completed store operational requirements by scheduling/assigning employees and verifying completion of work tasks.
  • Completed store operational requirements by providing direction and instruction to all sales associates.
  • Managed store operational requirements and all other aspects of running a business.

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8. Sales Floor

high Demand
Here's how Sales Floor is used in Store Manager jobs:
  • Manage and support sales floor execution by managing customer traffic and ensure enhanced customer experience.
  • Oversee and orchestrate sales floor display plans by maximizing merchandising and optimizing product presentation.
  • Revamped incoming order reports for improved forecasting capabilities and sales floor replenishment.
  • Monitor all sales floor activity for any suspicious activity.
  • Monitored sales floor activity and customer service performance.
  • Assisted in other duties in the store such as running the sales floor and performing manager on duty functions when needed.
  • Managed store operations including supervision and training of sales staff, inventory control, sales floor marketing, and stockroom organization.
  • Redesigned the sales floor making it more attractive, better merchandise presentation, resulting in increased store traffic and profits.
  • Reorganized the sales floor to meet company demands, Determined staff promotions and demotions, and terminated employees when necessary.
  • Make changes on the sales floor that maximize capacity, draw consumers in allowing conversion to soar while driving sales.
  • Supervised sales floor of a sterling silver jewelry store - responded to and resolved customer comments, complaints or questions.
  • Trained new employees using training programs, on the job training, and constant feedback while on the sales floor.
  • Ensured that the highest level of client service and visual standards were maintained on the sales floor at all times.
  • Maintained organization and cleanliness of store including stock room, daily paperwork, appearance of sales floor and cash wrap.
  • Managed the sales floor and photo printing lab, drove sales, efficiency, and cost management for maximum profitability.
  • Handle all ordering and purchasing, inventory control, sales floor demographics, window displays and signage, bank deposits.
  • Conducted interviews and new hire orientation and assigned mentors while training on the sales floor to insure developmental success.
  • Manage all store Activities including Back of House, Inventory, Cash Office, Front End and Sales Floor.
  • Provided and managed excellent guest services upon entering the store, on the sales floor and at the register.
  • Managed the receiving area to ensure all goods were received, prepped, and merchandised on the sales floor.

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9. Daily Operations

high Demand
Here's how Daily Operations is used in Store Manager jobs:
  • Supervised over 130 employees in the daily operations of multiple business units analyzing operational deficiencies, and implementing general accounting practices.
  • Managed daily operations from opening to closing of facility including paperwork, customer needs and shop organization.
  • Developed company-wide concepts and policies regarding daily operations and both management and associate training.
  • Promoted to oversee prototype implementation and daily operations following superior-rated performance as assistant manager.
  • Manage daily operations of store including cash management, inventory management and asset protection.
  • Managed and reviewed daily operations and End-of-Day receipts/tapes; balanced registers and reconciled tapes.
  • Managed daily operations including customer assistance, payroll, and sales floor organization.
  • Administered daily operations of an adventure-games hobby shop in a major metropolitan area.
  • Coordinated all daily operations, staffing and training for high-traffic technical service department.
  • Direct daily operations for busy retail environment, including team coaching and motivation.
  • Managed daily operations of store using company systems to increase efficiency and profitability.
  • Maintain responsibility for the daily operations and management of a retail location.
  • Managed daily operations by controlling shrinkage and ensuring excellent customer service experiences.
  • Managed the daily operations of 1.1 million dollar family entertainment restaurant.
  • Managed daily operations of 3 different T-Mobile corporate retail locations.
  • Coordinated with employer and administrated daily operations of customer service.
  • Trained and developed management team to carry out daily operations.
  • Managed daily operations, Delegated tasks and Managed inventory.
  • Manage daily operations including general accounting and customer service.
  • Executed daily operations of multiple retail locations.

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10. Bank Deposits

high Demand
Here's how Bank Deposits is used in Store Manager jobs:
  • Achieve financial goals by accurately balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely.
  • Ensured fiscal accuracy by keeping careful records & preparing daily bank deposits/change orders.
  • Researched customer disputes, unmatched bank deposits and problematic situations.
  • Prepare daily opening and closing procedures including bank deposits.
  • Processed monetary transactions including payments and daily bank deposits.
  • Assured accuracy and generated bank deposits and paperwork.
  • Managed bank deposits and maintained daily financial reports.
  • Counted prepared and reconciled daily bank deposits.
  • Managed inventory orders and bank deposits.
  • Prepared bank deposits and reconciliation.
  • Bank deposits and statement reconciliation.
  • Hired and trained new employees, prepared bank deposits, controlled payroll, managed employee schedules, and ordered store supplies.
  • Handled daily inventories of stock, managed petty cash and bank deposits during shifts and monitored daily labor and waste cost.
  • Assisted in day-to-day store operations; performed cash auditing / reconciliation, report generation, lottery documentation, and bank deposits.
  • Controlled store operations, maintain rental fleet, handled customer relations, made daily bank deposits and maintained employee scheduling.
  • Provided excellent customer service, shipping/receiving, merchandise ordering, cash handling, employee training, schedules, bank deposits.
  • Demonstrated knowledge of accountability for payroll and employee records, daily sales operations, including inventories, labor and bank deposits
  • Managed a team of approximately 20 employees responsible for over $125 million of retail bank deposits and investment deposits.
  • Handled merchandising, inventory control, ordering, purchasing and re-ordering, cash control, bank deposits, and maintenance.
  • Learned all the aspects of management including bookkeeping, bank deposits, employee care, hiring, firing, scheduling.

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11. Human Resources

high Demand
Here's how Human Resources is used in Store Manager jobs:
  • Store Operations-Training and Development-Financials-Loss Prevention-Risk Management-Human Resources
  • Recruited, interviewed and hired top-performing employees and supported human resources functions including schedule formulation, staff communication and training facilitation.
  • Supervised and executed the implementation of corporate merchandising, operations as well as human resources programs and directives.
  • Work with Human Resources/Personnel to ensure proper department coverage for customer service including Day/Night coverage and peak hours.
  • Maintained standards of operation for total store including visual presentation, security/shortage control, human resources and operations.
  • Performed duties as required for disciplinary actions, coordinating with Labor Relations/Human Resources and General Counsel as required.
  • Managed any loss prevention, human resources and inventory issues and communicated if necessary with upper management.
  • Managed in-store operations and human resources functions including recruiting, hiring, training and associate development.
  • Supervised store operations to include merchandising, inventory maintenance, sales campaigns and human resources activities.
  • Provide training and communicated to Human resources Lead responsibilities for compliance associated with their positions.
  • Completed twice-annual employee performance evaluations and recommended merit increases to Human Resources based on accomplishments.
  • Ensured optimum implementation of corporate merchandising, operational processes and human resources programs and directives.
  • Planned and executed company standards including communications, operations, and human resources policies.
  • Handled sales budget and human resources which significantly improved performance efficiency of employees.
  • Managed all human resources-related issues including payroll and disciplinary action when needed.
  • Managed human resources functions such as scheduling and benefits administration.
  • Facilitated all human resources policies were within company guidelines.
  • Consulted with District Manager and Human Resources regarding separations.
  • Managed human resources, administrative and receiving operations.
  • Organized and filed paperwork associated with Human Resources.

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12. Company Policies

high Demand
Here's how Company Policies is used in Store Manager jobs:
  • Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability and manage payroll matrix.
  • Provided coaching and training for department managers to successfully achieve performance based results, utilizing company policies and standard practice.
  • Enforce company policies and procedures while ensuring directives and all daily activities deliver against the expected operating standards.
  • Recognize below target work performance, urgently address violation of company policies and take appropriate disciplinary action.
  • Processed banking, payroll integrity, inventory control, and shipping/receiving according to company policies and procedures.
  • Recommended, implemented, and enforced company policies and procedures designed to identify and minimize profit loss.
  • Lead company initiatives and ensures maximum productivity, profitability and compliance with company policies and procedures.
  • Enforce loss prevention practices that coordinate with company policies designed to eliminate theft internally and externally.
  • Trained recently hired managers with familiarity of company policies, procedures, and business operations.
  • Delegated daily responsibilities between 15 associates to ensure company policies and procedures were in compliance.
  • Review operational reports and records to ensure adherence to company policies and procedures.
  • Conduct staff training on proper retail operations, customer service and company policies/procedures.
  • Prepared store reports and documents in accordance with established company policies and procedures.
  • Ensured compliance with company policies and procedures while emphasizing excellent service.
  • Followed and enforced security and other company policies and procedures.
  • Ensured compliance of safety regulations and company policies and procedures.
  • Complied with company policies and procedures and government regulations.
  • Handled and controlled inventory compliant with company policies.
  • Enforced company policies/procedures and ensured all regulation compliance.
  • Enforce company policies without alienating customers.

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13. Company Standards

high Demand
Here's how Company Standards is used in Store Manager jobs:
  • Managed all store processes to company standards including inventory processing, merchandise presentation and reconciliation of all cash and inventory transactions.
  • Utilize labor management tools to maintain company standards, including effective scheduling, to maximize productivity, profitability and margins.
  • Maintained company visual standards through executing Floor-Sets; trained assistant managers and associates on company standards and execution techniques.
  • Maintain store-level compliance with company standards of safety, security, facility maintenance posting/notifications and other administrative duties.
  • Develop ideas and solutions to control and reduce expenses without sacrificing company standards in order to improve profitability.
  • Enforced all company policy and procedure directives, creating total accountability for the adherence to company standards.
  • Ensured compliance with all company standards for cash-control, inventory, merchandising and facility management.
  • Acknowledge and reward performance, and if necessary administer appropriate discipline consistent with company standards.
  • Sustained strong relationships with customer and ensured them quality service by promoting company standards.
  • Monitored other store locations correcting improper procedures to ensure company standards were met.
  • Provide excellent customer service that exceeds company standards, assuring complete customer satisfaction.
  • Coordinated training program with District Manager on implementation of new company standards.
  • Planned and executed company standards including control of operation and timely communication.
  • Achieved company standards for customer service through aggressive training and development.
  • Coordinated visual displays per company standards of design and presentation.
  • Monitor and proactively address associates not performing to company standards.
  • Ensured every associate was properly trained to company standards.
  • Maintained steady sales and regulated prices according to company standards
  • Manage and control operations to company standards and expectations.
  • Monitored the execution of company standards and merchandising strategies.

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14. Inventory Management

high Demand
Here's how Inventory Management is used in Store Manager jobs:
  • Supported operational effectiveness by overseeing and performing hardware and software sales, buying/purchasing, inventory management, pricing, and invoicing.
  • Executed above standards in customer relations, staffing efficiency, cash and inventory management while using operational tools and company departments.
  • Streamlined lean inventory management and reporting through the implementation of technology improvements; led training and implementation of a ROCC system.
  • Inventory management training included physical and computer-based inventory methods for efficiently receiving, storing and selling tires, wheels and accessories.
  • Performed management functions of merchandising, inventory management, purchasing, cash managements, building maintenance and delivery truck maintenance.
  • Performed inventory management by evaluating various suppliers, prepared documentation, purchased and tracked inventory to ensure healthy financial controls.
  • Formulated pricing strategies by reviewing merchandising activities & studying trends, reorganizing inventory management, and authorizing clearance sales.
  • Implemented accounting system to balance register and track profitability and inventory management to ensure adequate supplies despite limited space.
  • Oversee day-to-day operations including inventory management, manage employees to follow company guidelines, implemented new company stocking procedures.
  • Revamped inventory management systems to meet company standards and customer demand for increased gross profit and reduced shrink.
  • Implemented new inventory management and ordering system increasing efficiency in service without decreasing sales volume during transition.
  • Prepared regional reports, selected tools and procedures for production planning, inventory management and replenishment.
  • Created and reviewed procedures for distribution and inventory management to maximize customer satisfaction and minimize cost.
  • Inventory management, including ordering, receiving and adjusting inventory as well as performing physical inventory.
  • Developed an inventory management system to maintain supplies that met customer demands without storing excess inventory.
  • Reduced annual purchasing costs and increase profitability by using 5S methodology and implementing strong inventory management processes
  • Lead full operation of store utilizing continuous improvement initiatives, employee training, and inventory management.
  • Direct all inventory ordering using advanced inventory management techniques analyzing sales trends to maximize store profitability.
  • Maintain merchandise stock clerk functions and Responsible for inventory management including strict management of shrinkage.
  • Inventory Management and maintenance and order tracking adjustment and screening of relevant receiving documents.

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15. Staff Members

average Demand
Here's how Staff Members is used in Store Manager jobs:
  • Secure performance levels by coaching and counseling staff members as well as reviewing and appraising individual contributions to company determined goals.
  • Reduced sales associate turnover and promoted three staff members to management positions within the organization through motivational and incentive programs.
  • Provided exceptional customer service and strategic direction over daily retail store operations while managing ~35 staff members.
  • Monitored inventory and assisted with unloading delivery truck as needed and delegated duties to other staff members.
  • Provide individualized coaching and development counseling for all staff members, including annual performance evaluations.
  • Assisted General manager with store operations and management of approximately 10 staff members.
  • Ensured daily cash transactions were reconciled with minimum discrepancies Trained and motivated staff members
  • Conducted monthly evaluations with individual staff members to discuss areas of improvement.
  • Directed staff members effectively, providing respect and understanding to each individual.
  • Utilize company developmental programs to train staff members allowing advancement opportunities.
  • Directed staff members to provide professional personalized customer service.
  • Scheduled and supervised staff members for optimal business efficiency.
  • Compiled evaluations and terminated staff members when deemed necessary.
  • Communicated corporate directives to all staff members.
  • Developed multiple staff members into leadership positions.
  • Served as a Store Manager at a Family Dining Restaurant that provided seating for 100 customers and employed 35 staff members.
  • Provide support to all staff members through touch-bases, by offering additional training when requested and by maintaining an open-door policy.
  • Establish and implement policies, goals, objectives and procedures conferring with board members, organization officials, and staff members.
  • Managed high volume operation, and provided leadership and direction to staff members in the execution of daily roles and responsibilities.
  • Interview, train, evaluate, discipline & schedule staff members, communicate company goals & expectations and develop customer relations.

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16. Customer Complaints

average Demand
Here's how Customer Complaints is used in Store Manager jobs:
  • Provided an exceptional level of service, proactively resolved customer complaints and regularly assisted customers with new account sign-ups.
  • Conferred with other supervisors and subordinates to recommend changes in operational systems to avoid recurring customer complaints.
  • Coordinated and resolved inter-district store issues, including coordination of personnel coverage, customer complaints.
  • Addressed customer complaints and promoted new business which lead to significant improvements in productivity.
  • Promoted excellent customer service and resolved customer complaints in a timely, professional manner.
  • Investigated and resolved customer complaints, often dealing with situations requiring diplomacy and tact.
  • Demonstrated and trained associates to serve difficult customers, reducing customer complaints.
  • Research common customer complaints and develop procedures for elimination of further complaints.
  • Reduced customer complaints at the location through direct supervision and customer correspondence.
  • Handled customer complaints effectively, insuring compliance using public and corporate policies.
  • Identified and resolved customer complaints regarding service and company sales policies.
  • Ensured outstanding customer care, and expeditiously resolved customer complaints.
  • Researched and resolved customer complaints to enhance customer loyalty.
  • Handled customer complaints quickly and efficiently for customer satisfaction.
  • Distinguished myself at customer interactions and solving customer complaints.
  • Empower associates to handle customer complaints properly and professionally.
  • Resolved customer complaints and maintained excellent customer service relationships.
  • Resolve customer complaints to ensure every customer leaves satisfied.
  • Resolve customer complaints about worker performance and services rendered.
  • Provide excellent customer/donor service to minimize customer complaints.

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17. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Store Manager jobs:
  • Prepare weekly schedules and monitor payroll to establish proper floor coverage its accuracy, completeness and legibility.
  • Created weekly schedules to maximize productivity while performing within allotted hours.
  • Completed operational requirements by creating weekly schedules and training employees.
  • Composed weekly schedules to effectively maintain allotted budget hours.
  • Established and prepared weekly schedules to ensure maximum production.
  • Develop weekly schedules based on my associates availability.
  • Completed weekly schedules according to guidelines given.
  • Created weekly schedules within company payroll guidelines.
  • Developed detailed and comprehensive weekly schedules.
  • Composed weekly schedules completed payroll payments.
  • Prepared and organized weekly schedules.
  • Work experience, customer service, shipments, banking procedures, visuals, weekly schedules, overseeing and maintaining my store.
  • Used time management programs to make weekly schedules as well as payroll software to confirm employee hours and ensure timely paychecks.
  • Hired and trained employees, monitored and evaluated employee performances, prepared weekly schedules, and monitored sales and employee progression.
  • Created weekly schedules and conducted in house interviews for all positions, and implemented a daily cleaning duties schedule.
  • Worked along with HR to ensure efficient office environment standards including training and managed weekly schedules for all departments.
  • Perform payroll duties including: budgeting allotted hours, creating weekly schedules, verifying and processing final payroll reports.
  • Posted weekly schedules and entered in weekly payroll ensuring I only used allotted hours given by the company.
  • Created weekly schedules utilizing the employees' strengths and weakness to achieve the best-selling and customer service outcomes.
  • Project and manage payroll, wrote weekly schedules, yearly inventories, weekly cycle counts, control expenses.

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18. Performance Reviews

average Demand
Here's how Performance Reviews is used in Store Manager jobs:
  • Utilize communication skills to develop, coach and inspire associates to encourage organizational alignment and deliver appraisal and annual performance reviews.
  • Conducted performance reviews and took appropriate corrective and disciplinary action to improve employee efficiency and enforce company standards.
  • Recruited and trained all qualified candidates while creating promotion opportunities, improvement development plans and performance reviews.
  • Facilitated weekly employee training by orchestrating sales and educational targets organizing work schedules and conducting performance reviews.
  • Handled employment issues such as interviewing/hiring/training potential employees, conducting appraisals and performance reviews.
  • Capitalized on teachable moments and areas of improvement discovered through job performance reviews.
  • Conducted both semi and annual performance reviews including delivery of performance improvement plans.
  • Conducted performance reviews, monitored compensation for direct reports, and prepared evaluations.
  • Conduct performance reviews and design individualized professional development plans based on employee needs.
  • Reviewed job applications, interviewed candidates, provided training and conducted performance reviews.
  • Provide disciplinary documentation and follow up on performance issues including annual performance reviews.
  • Provided timely performance reviews, motivation, recognition, disciplines and wage administration.
  • Conduct regular employee performance reviews and manage individual growth and performance potential.
  • Provided comprehensive performance reviews, as well as disciplinary feedback when appropriate.
  • Conduct regular performance reviews and making recommendations for promotions, when applicable.
  • Implemented weekly performance initiatives; prepared and administered annual performance reviews.
  • Perform annual performance reviews & execute the disciplinary process when necessary.
  • Delivered performance reviews and disciplinary action to staff as needed.
  • Conducted midyear and yearly performance reviews and assigned salary increases.
  • Delivered and provided personnel bi-annual performance reviews and feedback.

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19. Product Knowledge

average Demand
Here's how Product Knowledge is used in Store Manager jobs:
  • Provided detailed studies of future release titles to district and regional management for increased product knowledge based sales methodology.
  • Coached and mentored sales associates on effective servicing techniques and product knowledge, resulting in improved satisfaction and maximized sales
  • Maintained an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
  • Maintain extensive product knowledge and company knowledge to assist the consumer while providing exceptional customer service.
  • Developed reputation for excellent customer service by providing expert product knowledge to meet customer needs.
  • Recognized for expertise in mechanics, unparalleled product knowledge, and outstanding customer service.
  • Reduced customer returns by maintaining excellent customer satisfaction through product knowledge and training.
  • Delivered customer service with product knowledge and answered questions and suggested new merchandise.
  • Sophisticated awareness of product knowledge and new marketing strategies for competitive intelligence.
  • Provided superior product knowledge and generated sales based on customer service.
  • Provided clients with exceptional customer service and extensive product knowledge.
  • Generated repeat business through exceptional customer service and product knowledge.
  • Led, coached, and evaluated staff, ensuring excellent customer service skills, strong product knowledge, and operational efficiency.
  • Increased sales through suggestive sales, in-store promotions, extensive product knowledge and widening of product base for broader customer appeal.
  • Recruited, interviewed, hired and trained staff in all facets of product knowledge and providing prompt, courteous customer service.
  • Train, develop and provide ongoing feedback and coaching on product knowledge, visual merchandising and delivering a great customer experience.
  • Motivate, encourage and develop techniques with associates to utilize their product knowledge and turn it in to a selling skill.
  • Increased profits through effective sales training, employee development, continuous product knowledge education as well as communication and marketing strategies.
  • Trained employees on customer care / service, product knowledge, ordering supplies and maintaining the appearance of the store.
  • Educate our new employees on practicing universal precautions, threading, wax techniques, company's goals and product knowledge.

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20. POS

average Demand
Here's how POS is used in Store Manager jobs:
  • Identified current and future customer requirements by establishing rapport with customers and other persons in a position to understand service requirements.
  • Monitor and positively affect profitability in the areas of customer service, sales, inventory/expense control and risk management.
  • Provide associates the tools necessary to ensure customer satisfaction and positive resolutions to challenges and complaints.
  • Ensured all customers received the best customer experience possible by personally calling each customer after delivery.
  • Performed various operational functions such as purchasing, preparing bank deposits, and controlling inventory.
  • Provided resolutions to customer issues and maintained a positive and welcoming shopping environment for customers.
  • Performed other leadership skills essentially the same as above-listed management position with McDonalds.
  • Developed 5 associates for promotion to store leadership and internal auditing positions.
  • Maintain a positive working relationship with vendors and corporate office personnel.
  • Position included extensive management training; both classroom and on-the-job.
  • Mentored six associates for internal promotions into management positions.
  • Mentored three associates for promotion to management positions.
  • Developed positive business relations with all customers.
  • Recommended service and profit enhancement possibilities.
  • Prepared and made money/receipt deposits.
  • Inventory, data entry, sales Report Completion and Submission, Cash Deposits, Placing Orders, Employee Scheduling, Customer Service
  • Experience with daily deposit/cash handling, hiring interviewing process, inventory ordering, profit and loss statements, and community involvement.
  • Developed many entry-level associates to leadership positions and became one of the primary trainers of new store managers across the district
  • Promoted from hourly position to run a kiosk, and then was promoted again to manage an additional two locations.
  • Trained, mentored and evaluated sales reps for multiple locations, in which several were promoted to a management position.

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21. Annual Sales

average Demand
Here's how Annual Sales is used in Store Manager jobs:
  • Developed quarterly and annual sales/payroll goals.
  • Developed annual sales requirements and budgets.
  • Introduced new competitive product line, developed the required promotions and advertisements that resulted in 40% increase in annual sales.
  • Managed the day to day operations of a specialty retail store with annual sales in excess of $1.5 million dollars.
  • Trained, motivated, and coached top-performing sales team of 21 that consistently met or exceeded performance and monthly/annual sales goals.
  • Oversee customer service, daily operations and merchandising standards in a location with sales trending at 18+ million in annual sales.
  • Promoted into leadership role and was relocated to oversee store and pharmacy location with approximately $4.0 million in annual sales.
  • Increased annual sales volume from $18M to $23M while generating considerable improvement on all key performance metrics and rankings.
  • Developed and executed localized marketing events to increase product awareness in the marketplace and add incremental sales to annual sales goals.
  • Exceeded Shrink Performance Goals Increased monthly & Quarterly Plans Recruiting & Staffing Managed Payroll Managed Annual Sales of over $2 million
  • Supervised the day-to-day operations of an Amish furniture and gift store in Northeastern Wisconsin with annual sales of $700,000.
  • Created strategies to develop and expand existing customer sales, which resulted in a 23% increase in annual sales.
  • Developed annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses and other special projects.
  • Store manager with annual sales volume of $20 Million with responsibility for 10+ executives in addition to 70+ associates.
  • Increased annual sales by 48% in 10 months to $3.5M while reducing shrink to second lowest in region.
  • Managed all daily operations of this grocery store location with $13 million in annual sales and approximately 95 employees.
  • Directed all sales and operations management of a supermarket with $4.5 million annual sales and a staff of 35-50..
  • Recruited and trained 15-20 sales associates exceeding annual sales volume by $500K, producing $3M in sales.
  • Lead all sales and operations for a 100,000 square foot discount department store generating $9M in annual sales.
  • Managed daily operations of the store with annual sales of ~$1M for district and area level managers.

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22. Customer Relations

average Demand
Here's how Customer Relations is used in Store Manager jobs:
  • Increase store profitability through customer relationship development, community involvement, marketing, employee training and managing all store operating expenses.
  • Instituted a new checklist protocol that improved customer relations by facilitating the documentation and verification of services provided for individual work.
  • Develop and manage customer relations to maximize service satisfaction, promote Goodwill and generate repeat/referral business that contributes to sales growth.
  • Handle daily store operations Daily inventory in assigned areas Daily cash transactions Customer Relations Stock Receive Truck Receive vendors Merchandising Hiring
  • Improved customer relations by developing a customer focused culture in the store and administering customer service training to all associates.
  • Develop and manage customer relations to maximize customer satisfaction, promote goodwill, and generate repeat and referral business.
  • Collaborated with District and Regional managers to generate customer relationship management (CRM) program for multiple purchase customers.
  • Supervised all sales and business development functions including key account management, customer relationship development and order fulfillment.
  • Helped customers grow businesses by maintaining excellent customer relationships and providing ideas for salon contests and retail incentives.
  • Managed day-to-day responsibilities including morning ready meeting, training, customer relations, service troubleshooting and staff development.
  • Managed total restaurant operations in areas of staff management, customer relations, vendor relations and inventory control.
  • Developed strong customer relations for improved customer satisfaction and loyalty for retention and referrals leading to increased profitability.
  • Monitor and ensure total customer satisfaction is achieved to retain customer relationships on a daily basis.
  • Drive business development by cultivating strong customer relationships and giving benefit-oriented sales presentations to generate revenue.
  • Increased sales and profitability through customer relationship development, marketing, solicitation of new business sources.
  • Maintained a high level of customer service by developing strong customer relationships and handling difficult customers.
  • Provided excellent customer service and great quality drinks in which resulted in having loyal customer relations
  • Organize and conduct account reviews to extensively evaluate performance and further develop customer relationships.
  • Control all day-to-day operations, including applicant screening, budget preparation and customer relations.
  • Performed outstanding customer relationship management by exceeding company loyalty enrollment target by 20%.

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23. Store Staff

average Demand
Here's how Store Staff is used in Store Manager jobs:
  • Monitor and manage store staffing levels and ensure employee development and talent acquisition to achieve operational requirements.
  • Monitor and manage store staffing levels to achieve store operational requirements.
  • Managed store staffing levels to optimize staff development and talent acquisition.
  • Motivated store staff to increase employee productivity and team cohesiveness.
  • Supervised store staff including interviewing and hiring of applicants.
  • Ensured all company communications are disseminated to store staff.
  • Recruited and interviewed candidates for store staff
  • Job Description: -Completing store operational requirements -Supervising and maintaining store staff by recruiting, training, coaching, and monitoring.
  • Supervised/managed store staffing including payroll, hiring (16 employees) and releasing of staff, training staff and performance reviews.
  • Sustained store staffing by reviewing employment applications, selecting qualified applicants, and overseeing the hiring and training of new employees.
  • Recruit, interview, and hire store staff that is able to contribute to company success, while controlling labor costs.
  • Maintain store staff by hiring and dismissal, personal supervision, evaluation, customer service, problem identification and solving.
  • Recruited, supervised and trained a store staff of up to twenty associates, promoted four manager trainees to managers.
  • Charged with full profit and loss, recruiting and training of store staff, merchandise presentation, and customer satisfaction.
  • Store Manager in the overall efficient and profitable operation of the store and supervision of store staff to that end.
  • Direct the daily activities of all store staff, including sales, customer service, inventory control and technical assistance.
  • Reviewed store financial statements, communicated results to store staff and set goals for coworkers that would maximize store profits.
  • Meet and exceed personal and store sales goals while positively communicating this to the store staff insisting on their achievement.
  • Communicate with customers on a daily basis to ensure customer satisfaction with the product as well as store staff.
  • Recruit, manage and train all store staff - 4 assistant managers and a team of 20 sales staff.

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24. Financial Statements

average Demand
Here's how Financial Statements is used in Store Manager jobs:
  • Selected and marketed merchandise based on studying trends and departmental sales records, analyzed operating and financial statements for profitability ratios.
  • Developed marketing strategies through sales promotions display plans, attendance at educational and corporate workshops, and analysis of financial statements.
  • Review and analyze financial statements throughout the month in order to uncover areas of opportunity and implementing strategies to capitalize.
  • Merchandised floor through continuous sales promotion and display plans; while analyzing operating and financial statements for profitability ratios.
  • Analyzed operating and financial statements for profitability ratios to ensure we met or exceeded our contractual duties.
  • Analyzed monthly financial statements, identified areas of concern, and developed/implemented processes for resolving issues.
  • Track monthly financial statements to identify and implement operations improvements to better optimize sales and profits.
  • Collected and compiled database of credit histories and financial statements and prepared documentation for qualified applicants.
  • Determine marketing strategy changes by reviewing financial statements and department/sub department sales on a monthly basis.
  • Strengthened knowledge of business operations by analyzing client financial statements and information for potential customers.
  • Maintained financial statements, engaged meetings, and trained department managers on effective operational procedures.
  • Review financial statements, utilize data to improve profitability, prepare and control operational budgets.
  • Analyzed financial statements and pertinent information to determine store's profitability and sound operations.
  • Developed budget plans; updated financial statements; managed advertising; maintained store cleanliness.
  • Generated and analyzed monthly financial statements for executive management and provided backup as requested.
  • Tracked daily sales, rectified financial statements, and identified/implemented changes to optimize sales/profitability.
  • Prepared complex financial statements with interim/annual reports for retail establishment and other company services.
  • Determine marketing and sales strategies by reviewing operation and financial statements from regional sales.
  • Performed and reported analysis of financial statements; Maintained up-to-date government license for operations.
  • Managed accounts payable/receivable and financial statements; provided effective in collection of outstanding accounts.

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25. Customer Base

average Demand
Here's how Customer Base is used in Store Manager jobs:
  • Maintained existing customer base while growing new business using excellent customer service, accurate processing of orders and daily technical support.
  • Implemented aggressive pricing strategy to improve inventory turnover and product rotation based on local needs, cultivating a loyal customer base
  • Increased monthly sales by implementing strategies to develop and expand existing customer base through proper inventory levels and customer satisfaction.
  • Addressed negative customer feedback immediately and developed a rapport with the customer base by handling difficult issues with professionalism.
  • Retained Drug Fair customer base by personally providing and ensuring that staff provided outstanding customer service and problem resolution.
  • Maintained and expanded the repeat customer base by offering support and superior service to photography professionals and novice customers.
  • Reestablished customer base, retrained employees, restored profitability, and supervised remodeling of formerly bankrupt store locations.
  • Provided creative solutions to retail customers utilizing third party carriers helping to competitively grow and maintain customer base.
  • Maintained welcoming customer service with high traffic store ensuring great customer satisfaction and consistent repeat customer base.
  • Developed and maintained customer relationships with a regional customer base of over 100 wholesale loyal customers.
  • Developed and implemented marketing and sales strategies to increase customer base and maintain current customer business.
  • Support of local artists, vendors, and organizations resulted in emerging customer base development
  • Ensured customer experiences surpassed customer expectations resulting in growth of a loyal customer base.
  • Established professional relationship with customers, thereby maximizing sales and increasing customer base.
  • Coordinate and lead business development for marketing initiatives to expand our customer base.
  • Developed community partnerships to build customer base and penetrate new and existing markets.
  • Reduced debt and restored credit, regenerating business while expanding customer base.
  • Secured new customer accounts daily and expanded customer based to regional area.
  • Demonstrated an entrepreneurial approach to growing customer base and maximizing client spending.
  • Managed to consistently exceed national collections goals without sacrificing our customer base.

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26. Entire Store

average Demand
Here's how Entire Store is used in Store Manager jobs:
  • Reversed Cottonwood mall location downward spiral by over-hauling entire store including personnel and operations.
  • Work directly alongside store manager in overseeing entire store operation procedures and policies.
  • Revitalized store operations, established strong market presence and re-merchandised entire store.
  • Oversee the general operation and overall merchandising presentation of entire store.
  • Developed and implemented training program for entire Stores division.
  • Remodeled entire store for optimal merchandising and working environment.
  • Maintained visually appealing displays throughout entire store.
  • Recruited for position overseeing entire store location.
  • Ensured customer satisfaction of entire store operation.
  • Synchronize everyday operations of entire store.
  • Facilitated management of entire store.
  • Complete responsibility of entire store.
  • Vacuumed the entire store and cleaned, swept, and mopped the store's bathroom every day before closing the store.
  • Managed entire store functions including, training and development of new employees, scheduling, inventory control, and loss prevention.
  • Established budgets and goals for entire store and worked closely with leadership team to participate in sales and profit planning processes.
  • Managed entire store operations, visual presentation, freight flow, customer service and attainment of budgeted sales and profit goals.
  • Oversee operations of entire store, create excellent work environment, work with all mangers to achieve goals, and success.
  • Started out as the graveyard cashier balancing a register, cleaning the entire store, cooking food and making coffee.
  • Opened a $1 million Sperry Store and completely hired all staff; as well as merchandise the entire store.
  • Supervised entire stores' population through EIC (Executive in Charge) or CIC (Coach in Charge) programs.

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27. New Associates

average Demand
Here's how New Associates is used in Store Manager jobs:
  • Trained and developed new associates on POS system, internal computer system, insurance rules/verification and function/use of various medical equipment.
  • Mentored new associates and proper procedures in providing exceptional customer service and relationship building skills with clients in multiple retail environments.
  • Train and supervise development of new associates for increased productivity ensuring consistency and standards of service for each customer visit.
  • Maintained exceptional service standards through recruitment and training of all new associates and entry-level management.
  • Increased staffing during major holiday and promotional events by interviewing and hiring new associates.
  • Hired new associates and conducted comprehensive initial training, offering mentoring to encourage success.
  • Hired and trained new associates to become calibrated with my behavior and performance expectations
  • Train new associates by utilizing my communication and demonstration skills.
  • Assisted executive management with scheduling and training of new associates.
  • Conducted weekly interviews and company orientation for new associates.
  • Trained new associates according to prescribed company training program.
  • Conducted interviews for potential new associates.
  • Hired all new associates and was responsible for ensuring that they received ongoing training on all new company policies and procedures.
  • Provided training and orientation for all new associates in areas of customer service, company procedures, stocking and inventory management.
  • Hire new associates based on store needs and maintain exceptional retention rates along with the lowest turnover rate in the district.
  • Trained, counseled, and provided feedback to new associates to follow up on training efforts and reinforce company's objectives.
  • Worked closely with HR Manager to determine staffing requirements and to hire and ensure our new associates were being trained properly.
  • Job responsibilities included customer service, sales/sales reports, stock management, training new associates, cashier, and visual merchandising.
  • Performed interviews, made hiring decisions, terminated associates, wrote and gave evaluations and coached and trained new associates.
  • Train new associates to develop sales skills, and encourage commitment to core values of enhancing the customer experience.

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28. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Store Manager jobs:
  • Restored customer and corporate perception of location by focusing on customer service and setting proper expectations for day-to-day operations.
  • Manage the day-to-day operations, monitoring productivity and assigning responsibility for specific shifts for a specialty retail store.
  • Collaborated with District Managers to ensure day-to-day operations were in compliance with established Headquarter policies and procedures.
  • Handled day-to-day operations for retail establishment including hiring and terminations, payroll and product ordering.
  • Developed and implemented management directives to guide day-to-day operations of a high volume meat department.
  • Managed day-to-day operations while reporting to the Regional Manager for the Southern California area.
  • Run all day-to-day operations of store including merchandising, hiring, motivating/coaching, training
  • Ensured flow of day-to-day operations through consistent implementation of required systems and operations.
  • Manage the day-to-day operations including, reconciling daily accounts, and resolving customer issues
  • Served as troubleshooter to turn around problems and ensure efficiency of day-to-day operations.
  • Managed day-to-day operations at high-volume convenience store with yearly revenues exceeding $13million.
  • Managed day-to-day operations for managing a restaurant, supporting swift and positive resolutions.
  • Directed day-to-day operations in a 250-bed acute care hospital and associate cafeteria.
  • Manage, direct and assume primary responsibility for day-to-day operations and tasks.
  • Supervised day-to-day operations of high-volume combination convenience store and gas Station.
  • Oversee day-to-day operations for newly launched clothing line celebrating African culture.
  • Managed day-to-day operations as a leased location within a department store.
  • Manage day-to-day operations to increase sales and achieve company directed targets.
  • Performed all day-to-day operations in accordance with company standards and direction.
  • Supervised day-to-day operations for a team of six sales representatives.

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29. Action Plans

average Demand
Here's how Action Plans is used in Store Manager jobs:
  • Managed for the implementation of company programs by developing action plans and driving the motivation to achieve operational and organizational objectives.
  • Addressed performance on a weekly and monthly basis; initiated and administered performance improvement action plans and/or corrective measures as necessary.
  • Developed action plans to rejuvenate operational success and meet organizational goals based off a current state and gap analysis.
  • Delivered precise information to management and created accurate and timely action plans on how to execute store directives.
  • Executed organizational communication practices and leadership to achieve and maximize operating controls through implementing budgetary expense action plans.
  • Implemented action plans to directly motivate team members to achieve targeted operational and organizational objectives.
  • Performed various management duties including action plans, time management, and business-to-business procedures.
  • Build capability by analyzing the business and creating/communicating clear action plans that optimize results.
  • Facilitated performance conversations and documented developmental goals and action plans for direct reports.
  • Created and implemented action plans in order to improve overall performance and profitability.
  • Generated targeted action plans resulting in increased profits and quick inventory turnover.
  • Implemented action plans to meet store and company operational and organization objectives.
  • Developed/Prioritized action plans; Ensured quality customer service provided at all times.
  • Identify merchandising opportunities and implement sales action plans, including visual displays.
  • Analyzed business and created/communicated action plans optimizing results in double digit increases.
  • Evaluated and executed action plans based on customer experience survey results.
  • Executed Coaching Records and Corrective Action Plans to emphasize accountability.
  • Completed monthly operating statement reports and quarterly action plans.
  • Developed and implemented action plans to achieve company objectives.
  • Developed action plans to address areas of opportunity.

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30. Store Performance

low Demand
Here's how Store Performance is used in Store Manager jobs:
  • Analyze assigned store performance, identify priority activities and develop action plans for store performance improvement in order to maximize results.
  • Consulted with district and corporate management in order to determine new goals and initiatives to improve store performance and profitability.
  • Analyzed business results/metrics to identify areas of opportunity to strategically drive store performance, increasing plan by double digits annually.
  • Developed recruiting and hiring strategies; optimized staffing selections and increased store performance with appropriately identified, well-trained personnel.
  • Conducted monthly analysis of overall store performance and organize meetings with management to discuss improvements with personal recommendations.
  • Developed specific, strategic goals to ensure excellent store performance and identify employee training and development opportunities.
  • Directed store performance o Managed inventory levels to maintain store profitability o Orchestrated weekly district conference calls.
  • Assess associate work results, write performance appraisals and deliver assessments focused on improving personal/store performance.
  • Prepared sales, inventory, and overall store performance reports for executive management departments.
  • Spearheaded development and roll-out of innovative marketing campaign that maximized store performance goals.
  • Provide daily updates to account managers and corporate superiors on store performance/revenue.
  • Enhanced business infrastructure resulting in improved store performance and cost reduction.
  • Maximized store performance by analyzing business trends and managing payroll expenses.
  • Collaborated with sales team to increase profitability and store performance.
  • Facilitated training programs while store manager and maintained store performance.
  • Improved store performance by increasing turnover and maximizing profits.
  • Develop management to ensure optimal production and store performance.
  • Develop and execute operational plans to maximize store performances.
  • Received multiple commendations for successful individual and store performance.
  • Monitored and reviewed staff and store performance regularly.

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31. Store Opening

low Demand
Here's how Store Opening is used in Store Manager jobs:
  • Contributed to all aspects of business development including new store openings and recommendations for closure.
  • Utilized in-depth knowledge of specialty retail operations to assist in numerous store openings.
  • Gathered marketing data for corporate growth initiatives and future store openings.
  • Spearheaded several new store openings, through market analysis and community networking
  • Participated in new store openings and visual merchandising training programs.
  • Manage everyday operations from store opening to bank deposits.
  • Teamed with merchandisers to facilitate successful store openings.
  • Supervised and organized new store opening.
  • Supervised store opening and closing procedures.
  • Conducted employment interviews new store openings.
  • Worked with corporate team members and Regional Manager on 2 remodels, 1 temporary relocation, and 3 new store openings.
  • Directed planning and operations, traveled corporate wide to various area stores to train managers and staff upon new store openings.
  • Generated new business through cold calling and networking resulting in the most profitable new store opening in the company's history.
  • Store opening and closing, customer service, loss prevention, managing and ordering of inventory, nightly reports, vault verification
  • Manage store opening and closing of the store, made sure store was clean and accessories and inventory ready for sales.
  • Conducted weekly walks every Monday with entire leadership team prior to store opening - ensuring we are all on one path.
  • Spearheaded new store opening process: screened applicants, hired employees, conducted orientation, job specific training, and scheduling.
  • Participated in 3 new store openings, one of which included overseeing the hiring and on-boarding of a new store team.
  • Acted as a Store Opening Specialist; traveled the region completing New Store Opening's while overseeing my home store.
  • Maintained successful succession plan, sole recruiter for 10-12 positions; placed and trained staff for two new store openings.

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32. Volume Store

low Demand
Here's how Volume Store is used in Store Manager jobs:
  • Directed daily operations for this high-volume store selling Native American jewelry and specialty products.
  • Managed several increasingly higher-volume stores in metro Boston.
  • Full management responsibilities overseeing 7 high-volume stores.
  • Achieved promotion to higher volume store after a year due to delivering consistent and superior results in both service and sales.
  • Promoted to 4 different stores with increased volume and complexity levels, ending at the highest volume store in South Miami.
  • Managed overall operations, including service department, for 3rd highest volume store nationwide with average $5M in yearly sales.
  • Manage one million in volume store, handle merchandising, inventory control, ordering, cash control, and maintenance.
  • Promoted to Store Manager of $20.0 Million volume store in order to plan and execute conversion to clearance center.
  • Maintained a high volume store through supporting company programs and managing day to day priorities to support the customer experience.
  • Promoted to #1 unit volume store and increased inside sales margin by 4% over a 3 month period.
  • Promoted to Store Manager in 4/2012, at which time Todd took over daily business operations of a high-volume store.
  • Trained all new store managers and entire sales teams while managing the 3rd highest volume store in the company.
  • Placed as Store Manager to run the highest volume store in the District with 60 million in annualized sales.
  • Promoted to second highest volume store and highest customer traffic store in the MD/DC district with sales of 2.3M.
  • Put in charge of overseeing two other smaller volume stores, including bi-weekly visits and phone guidance when needed.
  • Relocated to Memphis, TN to improve sales and operating metrics for the largest volume store in the district.
  • Promoted five times to higher volume stores as store manager for obtaining sales gain in each location I managed.
  • Promoted to oversee all aspects of sales, service, operations, and staffing in a mid-volume store.
  • Oversee the day to day operations of a high volume store while maintaining budget and minimizing labor cost.
  • Promoted to a high volume store and built a staff from 15-30+ in over a short time period.

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33. Sales Plan

low Demand
Here's how Sales Plan is used in Store Manager jobs:
  • Re-established merchandising, operational and customer service standards which resulted in immediately beating sales plans and drastically improving the store culture.
  • Developed and implemented successful sales plans to exceed objectives and overall grow store profitability.
  • Analyzed business daily to determine industry trends and adjusted sales plan accordingly.
  • Developed the store sales plan and coordinated sales activity with outside sales representatives
  • Supervised store operations, and developed successful sales plan to increase profitability.
  • Achieve individual sales plan and consistently manage all store operational activities.
  • Developed daily/weekly/monthly sales plans and reports to present to district manager.
  • Developed a promotional sales plan working with local businesses and organizations.
  • Meet sales plans and expectations Meet statistical quality selling expectations.
  • Supervised creation of marketing merchandise through monthly sales plan-o-gram.
  • Developed sales plans and maintained store profitability.
  • Team lead to several associates while delivering first in class customer service and execution of all company objectives and sales plans.
  • Controlled payroll and selling expense of the store by maintaining or exceeding store sales plan and flexing staff scheduling when needed.
  • Increased marketing 10% by studying profitability ratios, and sales plans, authorizing additional sales promotions, and clearance sales.
  • Implemented annual sales plan to boost store sales volume from 2.7 million to 3.5 million in first year as store manager.
  • Develop and prepare annual business and sales plan based on market conditions, store's mission, financial goals and objectives.
  • Achieved sales plan & budget by controlling operating expenses, working capital, inventory, shrink while growing net profit.
  • Experience with managing two stores for the fourth quarter of 2015 while achieving the sales plan goal in both locations.
  • Established, monitored and follow up on sales goals, sales plans and sales budgets with team to optimize profit.
  • Handled inside and outside sales including developing a yearly sales plan for the store and a process for lead sharing.

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34. Store Appearance

low Demand
Here's how Store Appearance is used in Store Manager jobs:
  • Manage total store level operations, conduct physical inventory control/verification, maintain store appearance and complete day-to- day paperwork.
  • Maintained excellent store appearance, maintaining high standards of merchandising and coordinating special promotional activities as assigned.
  • Scheduled and supervised employees, conducted physical inventories, maintained store appearance and completed day-to-day paperwork.
  • Designed procedures to give sales associates more responsibility and accountability for store appearance and sales.
  • Maintained store appearance and accurately displayed all merchandise and marketing visuals according to plan.
  • Implemented franchise protocols for optimal store appearance through delegation and team building exercises.
  • Maintained an appealing store appearance by focusing visual merchandise and customer interaction.
  • Arranged and maintained store appearance and executed bi-annual Inventory evaluations.
  • Maintained an excellent store appearance by executing company merchandising plan.
  • Managed merchandise levels and store appearance Visual Display Arrangement.
  • Merchandised product to motivate shoppers along with store appearance expectations
  • Tended to Customer needs involving sales and store appearance/cleanliness.
  • Preformed all preventative and necessary maintenance on store appearance.
  • Maintained attractive store appearance with displays and merchandise placement.
  • Provided exceptional customer service and maintained store appearance.
  • Maintained store appearance in accordance with company policy.
  • Improved overall store appearance-Maintained a Model Store Rating.
  • Maintain store appearance and organization to company standards.
  • Uphold store appearance and merchandising above established standards.
  • Maintain desired store appearance according to company standards.

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35. Data Entry

low Demand
Here's how Data Entry is used in Store Manager jobs:
  • Maintain purchase orders including managing invoices with proper data entry to corporate offices for quality assurance of product management.
  • Coordinated all aspects of guest and business services, including supply monitoring facility maintenance and data entry.
  • Completed data entry with customer information using STARS program that determines maximum approved loan amount.
  • Interviewed potential adopters * Maintained Store Inventory and Data entry * Volunteer interviews and Schedule
  • Created, restructured, and implemented procedures for accessing and securing electronic data entry.
  • Developed data entry skills by regularly entering and maintaining customer and vendor files.
  • Managed vendor relationships with offshore, outsourced data entry providers.
  • Conducted Point-of-Sale data entry and maintenance.
  • Performed data entry and commission processing.
  • Maintained computer data entry and accounting.
  • Completed daily administrative data entry paperwork.
  • Performed required data entry functions.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and Scheduling) as the store Manager.
  • Performed basic office clerical skills, including computer data entry of customer information, and daily use of the cash register.
  • Performed data entry, prepared shift ending paperwork, totaled shift register tills, prepared new tills for next day operation.
  • Provided support for daily, weekly and monthly reporting including spread sheets, data entry, and evaluation of sales data.
  • Used Microsoft word and excel for data entry, fax and scan documents, Responsible for hiring & retention of employees.
  • Obtained signatures and batch pay sheets for data entry, while preparing daily batches and performing data entry for payments.
  • Completed data entry of bank deposits, accounting form to track currency and for the ordering of products and inventory.
  • Answered phones, lite office work, filing, data entry, running errands, Cashier, supervised 2-6 employees.

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36. Revenue Growth

low Demand
Here's how Revenue Growth is used in Store Manager jobs:
  • Contributed expertise and guidance in areas including operations management, financial analysis, revenue growth, and customer relations.
  • Analyzed customer trends and established business practices to determine opportunities for driving overall customer satisfaction and revenue growth.
  • Conducted prospect advancement, professional presentations and defining value-added propositions by segment to maximize revenue growth and profitability.
  • Directed sales and operational improvement initiatives to maximize productivity and spearhead healthy revenue growth for nationally recognized retailer.
  • Developed overall retail strategy and execution plan including marketing activities and operational functions to drive store revenue growth.
  • Served on Chamber of Commerce and other community organizations that resulted in sponsorship and revenue growth opportunities.
  • Managed, maintained, supervised and developed corporate sales strategies marketing guidelines to establish continue revenue growth.
  • Generated significant revenue growth by organizing and negotiating contract proposals with business customers.
  • Executed visual and merchandising projects to propel customer engagement and revenue growth.
  • Identify key processes improvements to support revenue growth and exceptional customer experience.
  • Implement and maintain process improvements that facilitate positive year-over-year revenue growth.
  • Developed relationships with customers to facilitate sales and revenue growth.
  • Managed revenue growth, customer satisfaction and overall performance.
  • Recognized for leading retail operations to exceptional revenue growth.
  • Developed and implement demographic targets for revenue growth.
  • Directed the daily activities of three Sales Managers and their associates, in efforts to increase customer satisfaction and revenue growth.
  • Full P&L, operational, planning, staffing, revenue growth and customer service responsibility for a 250,000 sq.
  • Trained staff to retrieve, transfer, and integrate customer and product information to ensure revenue growth opportunities where maximized.
  • Leveraged exceptional interpersonal skills to forge lasting customer rapport, driving repeat / referral business and increasing store revenue growth.
  • Planned and executed corporate strategies and promotions resulting in Standard Monthly Rental Revenue growth and a 35% profit margin.

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37. Corporate Office

low Demand
Here's how Corporate Office is used in Store Manager jobs:
  • Maintained merchandising and visual standards for the store, regularly receiving positive feedback from Regional Manager and Corporate Office representatives.
  • Coordinated all marketing, advertising and new business development programs between local media, corporate offices and external vendors.
  • Received recognition for dedication and superior customer service from the corporate office by receiving three customer service awards.
  • Functioned as liaison between field organization and corporate office to develop floor-sets, elevate and implement visual guidelines.
  • Earned a promotion to corporate office to oversee training and development in support of international expansion.
  • Coordinated communications from corporate office and implemented corporate plans and procedures and executed quarterly inventories.
  • Monitored market activity, pricing, and competition, delivering comprehensive reports to corporate office.
  • Maintained ongoing communication with corporate office, including tracking and reporting daily store statistics.
  • Managed and tracked business statistic on store profitability weekly and monthly to corporate office.
  • Evaluated company policies and worked with corporate office to create and standardize communications.
  • Distributed sales reports and analysis including daily/weekly & monthly reports to corporate office.
  • Managed projects from corporate office, consistently meeting all deadlines and exceeding expectations.
  • Collaborated with corporate offices in support of corporate growth and profitability initiatives.
  • Executed multiple floor sets while consistently receiving phenomenal feedback from corporate officers.
  • Received numerous customer service compliments that were called into our corporate office.
  • Performed required administrative duties and paperwork for the out-of-state corporate office.
  • Communicate store results directly to corporate buyers and corporate office officials.
  • Processed all electronic and hard-copy communications between store and corporate offices.
  • Direct communication with corporate office regarding inventory needs and purchasing.
  • Maintained prompt and consistent communication between in-house and corporate office.

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38. Company Goals

low Demand
Here's how Company Goals is used in Store Manager jobs:
  • Developed and motivated a sales team that excelled in providing excellent customer service and consistently achieved company goals.
  • Communicate, execute and manage internal and external marketing and visual merchandising initiatives to achieve company goals.
  • Execute and supports company goals and expectations utilizing compliance score cards/audits to measure store execution and commitments.
  • Communicated with both District and Regional Managers and collaborated on business strategies to meet company goals.
  • Generated anticipation and excitement with partners and customers that lead to exceeding company goals set.
  • Developed peak-performing sales teams, focused on achieving company goals and exceeding customer expectations.
  • Received numerous rewards and accolades for achieving company goals and increasing store profitability.
  • Collaborated with District manager and Regional Manager to achieved and execute company goals.
  • Controlled inventory, increased profitability, exceeding both store and company goals.
  • Followed up on delinquent tenants and coordinated collection procedures staying below company goals
  • Executed new employee orientation to foster positive attitude toward company goals.
  • Provided superior customer service and met expected company goals and expectations.
  • Created monthly projections and consistently achieved and maintained company goals.
  • Received recognition for improved compliance measurements and exceeding company goals.
  • Maintained store productivity to ensure company goals were achieved.
  • Facilitated corporate strategies to achieve company goals and objectives.
  • Overhauled non-existent customer service to consistently achieve company goals.
  • Implemented customer satisfaction metrics based on company goals.
  • Received various certificates for exceeding company goals.
  • Succeeded in all company goals such as payroll, sales figures and conversion rates, along with all other company metrics.

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39. Repeat Business

low Demand
Here's how Repeat Business is used in Store Manager jobs:
  • Focused on maximizing profit by stocking most desirable items, reducing shrink and providing excellent customer service to encourage repeat business.
  • Established and maintained repeat business through effective demonstration of high-quality products and services, vendor relations and superior customer service.
  • Ensured customer satisfaction while promoting sales goals concentrating on achieving overall high customer satisfaction, customer loyalty and repeat business.
  • Instituted innovative policies and procedures to effectively identify and address client needs, resulting in loyal customers and repeat business.
  • Generate significant repeat business and consistently exceed customer service goals by providing exemplary service and building strong relationships with customers.
  • Prepared, cooked and served food to match individual customer specifications, thereby ensuring satisfaction and garnering repeat business.
  • Provide high level of customer service answering technical questions and ascertaining customer needs resulting in repeat business.
  • Demonstrate diplomacy and professionalism in resolving customer problems; provide strong customer support to generate loyalty/repeat business.
  • Leveraged in-store-promotions to maximize per-customer spend while developing training and customer- service initiatives to ensure repeat business.
  • Store Manager responsible for repeat business and bolstering sales through effective communication and dynamic interpersonal skills.
  • Provided positive interactions with customers on a daily basis to ensure satisfaction and promote repeat business.
  • Developed and improved overall customer satisfaction, by managing customer service issues to ensure repeat business.
  • Provided guidance on customer service techniques to ensure satisfaction, accurate problem resolution and repeat business.
  • Provided excellent customer service and developed strategies to increase customer satisfaction and generate repeat business.
  • Established positive relationships with customers and vendors, ensuring outstanding first impressions and repeat business.
  • Generated repeat business through exceptional customer service Promptly resolved all customer requests, questions and complaints
  • Increased customer satisfaction and generated repeat business by delivering a high level of service quality.
  • Leveraged extraordinary motivational attributes to empower staff to achieve sales goals and maximize repeat business.
  • Increased customer engagement through my relationship building skills to develop repeat business with local consumers.
  • Fostered repeat business by training staff to provide quality, well-timed customer service and accountability.

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40. Store Personnel

low Demand
Here's how Store Personnel is used in Store Manager jobs:
  • Provided direction and support to store personnel regarding merchandising, financial management, inventory control, work performance and customer service.
  • Recruited, trained and coached quality store personnel for certification tests, created schedules within allocated hours while Maintaining optimum productivity.
  • Provide leadership and direction for store personnel establishing individual goals, evaluating performance, and ensuring ongoing training and professional development.
  • Supervised all store personnel; maintained sales records; coordinated receiving activities; enforced store security and controlled inventory.
  • Supervised and managed all store personnel, including implementing and enforcing company policies and procedures and corporate directives.
  • Communicate and delegate job responsibilities and performance expectations to store personnel to ensure desired results.
  • Communicate consistently with store personnel to insure understanding and compliance with standard operating procedures.
  • Assisted in conduction regular evaluations of store personnel, identifying performance strengths and deficiencies.
  • Preformed extensive store personnel training and development and selected as district training manager.
  • Managed store personnel, store operations and profitability of store sales effectiveness.
  • Handled grand openings-effectively staffed and trained store personnel in brand new operations.
  • Supervised, trained/evaluated, scheduled, motivated and hired/dismissed all store personnel.
  • Maximized sales and ensured store personnel are providing outstanding customer service.
  • Managed store personnel, delegating responsibilities and monitoring work performance.
  • Developed store personnel by utilizing the internal training guidelines.
  • Communicate relevant business information to the appropriate store personnel.
  • Replaced and hired store personnel to ensure profitability.
  • Supervised lower-level management staff and other store personnel.
  • Managed 10 store personnel and evaluated competitive actions.
  • Developed marketing promotions and trained store personnel.

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41. Weekly Basis

low Demand
Here's how Weekly Basis is used in Store Manager jobs:
  • Revised seasonal and holiday visual plans accordingly on a biweekly basis.
  • Strengthened vendor relationships by presenting inventory orders on a weekly basis.
  • Produce above average customer satisfaction survey results on a weekly basis.
  • Research marketing trends and implement promotional items on daily/weekly basis.
  • Created visually engaging merchandising displays on a weekly basis.
  • Managed allotted staffing hours effectively on a weekly basis.
  • Provide accurate and timely accounting on a daily/weekly basis.
  • Performed inventory function on weekly basis.
  • Determined and packed the amount of items in store inventory and abide by the Company Metric system on a weekly basis.
  • Prepared store designs and aesthetics for special events and presented them to store director in-charge for approval on a weekly basis.
  • Analyzed product sales performance and inventory needs and communicated this directly with buyers at the corporate level on a weekly basis.
  • Neutralize problems with pick up and deliveries as well as retail stock replenishment ordering on a weekly basis with 30+ vendors.
  • Communicated with corporate office on a weekly basis to discuss sales, replenishment needs, product intake, and send backs.
  • Report to Corporate and District Manager of my current status on a weekly basis through phone conversations and conference calls.
  • Distributed 500+ fliers and door hangers throughout the local community on a weekly basis to draw customers into the store.
  • Place orders, control received inventory, establish retail pricing, enter invoices and price changes on a weekly basis.
  • Uphold a relationship with home office to ensure my store receives the inventory and supplies needed on a weekly basis.
  • Partner with other store managers on a weekly basis to discuss company performance and ways to strategically handle business decisions.
  • Communicate on a daily/weekly basis to employees and store personnel the focus, strategies, and goals of the company.
  • Managed a team of 5, worked with sales goals, credit quotas, meeting numbers on a weekly basis.

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42. Performance Management

low Demand
Here's how Performance Management is used in Store Manager jobs:
  • Developed instructor-led training on leadership, performance management, communication, time management, and financial analysis for single-store retail managers.
  • Participated in HR practices that included interviewing applicants, leading new employee orientation, employee performance management, and hiring/termination processes.
  • Managed recruitment process to attract and retain quality applicants; utilized consistent performance management throughout store to align performance to expectations.
  • Managed human resource functions including organizational planning, staff acquisition, and performance management; implemented performance goals and tangible incentives.
  • General operations included: Recruitment/hiring, developing sales and operational training for entire staff, sales forecasting and performance management.
  • Provided regular feedback to partners, performed performance assessments and setting challenging goals to improve partner performance using performance management,
  • Ensured the professional development and growth of staff by overseeing training, coaching and executing formal performance management initiatives.
  • Lead employees using a high performance management development process that provides overall context and framework to encourage employee contributions.
  • Develop and facilitate staff member succession plans with emphasis on skill assessment, training/ongoing development and performance management.
  • Develop the store People Strategy based on People goals, including hiring/selection, on-boarding/training/file maintenance and performance management.
  • Performed certification training for new Team Members and implemented performance management initiatives including delivery of annual performance reviews.
  • Lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.
  • Maintained the highest standards of customer service and sales responsibility to include performance management for selling metrics.
  • Experience with general administration of HR documents and compliance, payroll/scheduling, and performance management documentation Accomplishments.
  • Full responsibility for store operations including staffing, customer service, floor supervision and performance management.
  • Leverage performance management, timely feedback, and action plans to develop associates and ensure accountability.
  • Managed all staff performance management matters, developing management talent and fostering a credible succession plan.
  • Worked in leadership and execution organizational issues such as succession planning, talent or performance management.
  • Well versed in labor relations/laws at all levels and utilized performance management tools as necessary.
  • Perform employee relations function by supporting and counseling employees through conflict resolution and performance management.

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43. Store Maintenance

low Demand
Here's how Store Maintenance is used in Store Manager jobs:
  • Key Holder Purchasing agent Inventory control/loss prevention Technical support/ maintenance service calls Scheduling sales staff Overseeing store maintenance and safety
  • Managed complete store maintenance including administrative and operational undertakings of rent-to-own concept store of family owned business.
  • Monitored all operational processes including shipment receiving, store maintenance, deliveries and inventory management.
  • Coordinated inventory management, loss prevention procedures, receiving; merchandising and store maintenance.
  • Directed daily store operations including: store maintenance, inventory evaluation and visual merchandising.
  • Inventory Management-Coordinating bi yearly inventory control, receiving, merchandising and store maintenance.
  • Developed and maintained vendor relationships for both purchasing and store maintenance.
  • Manage visuals including merchandise presentation, signage and general store maintenance.
  • Administer store maintenance including cleanliness, safety, and organization.
  • Performed Visual and store maintenance at several Connecticut locations.
  • Performed store maintenance and implemented security and loss prevention.
  • Maintain excellent customer service while conducting proper store maintenance.
  • Ensured store maintenance recovery and replenishment.
  • Opened and closed stores at various locations, dedicated to conducting daily duties of store maintenance in compliance with company expectations.
  • Managed cost control, including inventory, paper and labor cost; oversee store maintenance functions, building repair and upkeep.
  • Ordered inventory when food stock or utensils were approaching low capacity, managed general store maintenance and dealt with other employees directly
  • Trained employees in customer service, sales techniques, opening and closing procedures, product handling, equipment and store maintenance.
  • Managed the front end/cashier/customer service, inventory, receiving department, stockroom management, store maintenance/cleanliness, and new employee process.
  • Coordinate and manage inventory control and documentation; including receiving, merchandising, plan-o-grams, window display, and store maintenance.
  • Performed daily store maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.

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44. KPI

low Demand
Here's how KPI is used in Store Manager jobs:
  • Recommended and implemented KPI'S and performance measurements for maintaining monthly financial reports.
  • Interacted with Senior Management and client regarding KPI and any other requested data/information.
  • Audited payroll and other KPI indicators to ensure profitability.
  • Performed all opening/closing procedures including tracking KPI and deposits.
  • General Manager responsible for leading a team of 8-12 to achieve sales goals and other KPI's set by the company.
  • Write estimates, repair plans and blueprints, parts coordination, weekly and monthly reporting on performance and CSI KPI's.
  • Achieve financial success within our door by driving KPI performance; was able to finish out 2015 over planned goal.
  • Monitor store operations, meet and exceed store sales/KPI goals, coach & motivate staff to exceed personal sales goals.
  • Partner with Store Manager in the execution of the store business plan that drive KPI results and maximizes business opportunities.
  • Coached to KPI's, tracked payroll, and increased conversion through transaction growth and beat all LP goals.
  • Maximize store sales, profits and KPI (key performance indicators) by maximizing talents productivity and shop efficiency.
  • Increased KPI's and conversion through various channels such as VOC surveys and grassroots marketing to meet sales goals.
  • Plan store layouts or design displays compelling to shoppers, leading to sales growth and improvements in KPI's.
  • Reviewed performance in attendance and KPI metric with associates weekly, creating action plans and corrective counseling when necessary.
  • Lead the business of fashion and retail brands and work with levers and KPI's to drive business performance.
  • Provide business insights and actions around operational performance including KPI's to District Sales Manager and Buying Office.
  • Tracked KPI's daily and made sure the stores made sales plans, credit and other performance goals.
  • Coach personnel in sales performance and goals to insure Key Performance Indicators (KPI's) are met.
  • Scheduled, conducted and lead sales presentations for new and low performing sales executives based on key KPI.
  • Measure and evaluate KPI to gain the correct awareness and take the right action to impact my business.

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45. New Merchandise

low Demand
Here's how New Merchandise is used in Store Manager jobs:
  • Maintained showroom goals by providing our existing customers knowledge of new merchandise and upcoming sales promotions to maximize customer satisfaction.
  • Selected and order new merchandise, liquidated overstocked items and recommended policies designed to maximize profits.
  • Spearheaded and organized promotional product placement of new merchandise in-store to ensure completion of all paperwork.
  • Supervised daily operations *Ordered new merchandise and conducted inventory audits *Recruited and trained new company sales associates
  • Monitored inventory paperwork and kept back of house neatly organized to facilitate new merchandise.
  • Maintained inventory by ordering and receiving new merchandise and implementing loss prevention strategies.
  • Determined and entered prices for new merchandise upon arrival to establishment.
  • Maintained and managed product inventory and integration of new merchandise.
  • Warehouse assistant responsible for deliveries and receiving new merchandise.
  • Interacted with vendors regarding new merchandise and existing merchandise.
  • Maintain consistent rotation of inventory by refreshing new merchandise.
  • Re-merchandised floor plan daily to accommodate new merchandise.
  • Stocked new merchandise and maintained department organizational standards.
  • Inventory new merchandise and stock inventory upon arrival.
  • Incorporated new merchandise into retail chain database.
  • Received and organized new merchandise.
  • Directed daily operations for retail site, including inventory control, ordering and receiving, and logistics planning for new merchandise.
  • Facilitated engaging training programs, communicated all process changes, new merchandise arrivals, and system updates through in-house communication system.
  • Created an exceptional shopping experience for customers by maintaining the store's merchandise presentation and executing all new merchandise as received.
  • Tracked inventory, ordered new merchandise to replenish stock, managed the cash register, and opened and closed store.

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46. Company Assets

low Demand
Here's how Company Assets is used in Store Manager jobs:
  • Protected company assets by tracking depreciation, securing merchandise, reviewing security tapes, charting register discrepancies, and inventory management.
  • Oversee cash register operations and process sales transactions in a way to continuously safeguard company assets leading to increased profitability.
  • Organized and supervised annual physical inventory by adhering to loss prevention standards, and protecting and maintaining company assets.
  • Improved profitability through cost controls, reduced payroll through establishment of labor efficiency systems and maximizing company assets.
  • Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information.
  • Protected company assets through implementation of effective inventory control and loss prevention practices and quarterly employee training.
  • Protect company assets through regular inventories and following company standards of work for documentation and vehicle movements.
  • Protected company assets through expense management, overseeing and controlling inventory, overseeing product ordering and pricing.
  • Maintained outstanding customer service per company standards, generating sales, merchandising, and safeguarding company assets.
  • Protect company assets through enforcement of company policies and improve customer satisfaction plus tackle problems.
  • Protected company assets through diligent attention to detail and implementing appropriate safety and inventory programs.
  • Maintained a high level of customer satisfaction while safeguarding company assets through Loss Prevention practices.
  • Protected company assets and were responsible for inventory control while administering shrink reduction plans.
  • Ensured the protection of company assets through managing incoming inventory and processing outgoing shipments.
  • Protected company assets by ensuring all financial activities and cash handling procedures were executed.
  • Ensured compliance with Loss Prevention practices and completed operational assessments to protect company assets.
  • Worked independently with responsibility of managing large sums of money and protecting company assets.
  • Monitor and oversee customer satisfaction, proper management and protection of company assets.
  • Audited and reconciled jewelry discrepancies daily that prevented loss to company assets.
  • Drive efficiency and effectiveness of operational procedures and protection of company assets.

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47. Sales Activities

low Demand
Here's how Sales Activities is used in Store Manager jobs:
  • Monitored associate sales activities and productivity and motivated and trained associates to achieve full potential which resulted in achieving monthly goals.
  • Supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and monitoring sales activities to ensure customer satisfaction.
  • Formulated daily and weekly sales activities' reports and coordinated local market enhancement programs & advertising within the community.
  • Instituted merchandising and presentation, ensured outstanding customer service, and supervised all sales activities for entire operation.
  • Monitored sales activities to make sure store had appropriate inventory stock levels and that customers received satisfactory service.
  • Developed and implemented strategies to improve branch sales incorporating sales activities via direct and referral opportunities.
  • Provide high quality customer service and forecast on customer demand and monitored sales activities.
  • Coordinated sales activities to balance business needs, ensuring adequate staffing while minimizing overtime.
  • Coordinate and oversee daily operational and sales activities to maximize effectiveness and profitability.
  • Managed day-to-day store operations while focusing on sales development and outside sales activities.
  • Coordinated and directed daily sales activities for this local cellular/wireless retail store.
  • Ensured sales activities were carried out in accordance with organizational guidelines.
  • Directed pricing and sales activities, measuring productivity and cost efficiency.
  • Monitor Sales Activities for proper inventory ordering/lost sales report.
  • Monitor sales activities to ensure customers received satisfactory service.
  • Exampled and monitored sales activities to ensure customer satisfaction.
  • Complete accounting and paperwork associated with daily sales activities.
  • Performed weekly merchandise inventory and daily sales activities.
  • Executed daily operations of purchasing and sales activities.
  • Determined pricing policies by evaluating sales activities.

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48. Financial Objectives

low Demand
Here's how Financial Objectives is used in Store Manager jobs:
  • Achieved financial objectives by preparing annual budgets; scheduling expenditures; analyzing variances; and preparing payroll while utilizing Microsoft Excel.
  • Manage retail operations and maintain store profitability through implementation and execution of purchasing, merchandising, operations, and financial objectives.
  • Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action when necessary.
  • Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Achieved sales and profitability goals by evaluating monthly performance from financial statements and made adjustments to sustain and meet financial objectives.
  • Coordinated and maximized available personnel, inventory and customer service resources in attainment of monthly and annual financial objectives;.
  • Achieved financial objectives by analyzing variances, operational cost containment by controlling labor cost associated with daily store operations.
  • Achieve financial objectives by preparing a monthly budget, scheduling expenditures, analyzing inconsistencies, and initiating corrections.
  • Achieved financial objectives by executing the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Partner with cross-functional teams to communicate division-level financial merchandising plans and merchandise strategies to support the financial objectives.
  • Achieved financial objectives by forecasting requirements, establishing annual budget and reviewing merchandising activities to formulate pricing policies.
  • Achieve financial objectives by preparing a weekly budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Assured achievement of financial objectives, expense management, and made necessary adjustments to obtain overall store profitability.
  • Executed corporate-driven initiatives and promotions while consistently achieving financial objectives, including sales goals and shrink reduction.
  • Achieve financial objectives by understanding current sales trends, scheduling expenditures, analyzing areas of opportunity.
  • Managed a new location in Conway, AR owning complete accountability for operational and financial objectives.
  • Maintain and achieve restaurant's financial objectives and requirements through collaboration of reports and company guidelines.
  • Achieved financial objectives by ensuring availability of merchandise, reviewing merchandising activities, and maintaining inventories.
  • Achieved financial objectives by following an annual budget, reviewed payroll dollars and initiated corrective actions.
  • Achieved financial objectives by preparing quarterly and annual budgets; scheduling expenditures; initiating corrective actions.

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49. Dollar Store

low Demand
Here's how Dollar Store is used in Store Manager jobs:
  • Manage 8.1 million dollar store Opening/Closing store Customer Service Shrink Merchandising Cash handling payroll Scheduling Hiring/terminating Reviews
  • Maintained and managed merchandise inventory of a 1.2-million-dollar store.
  • Control sales and inventory of a 1.5 million dollar store with a team of two Assistant Managers and two Store Clerks.
  • Managed a five million dollar store consisting of four divisions: tire sales, retail parts, service and commercial parts.
  • Oversee day in/out operation in a 1.1 Million dollar store, Ensure daily, weekly and monthly goals are met.
  • Increased sales and brought store up to a million dollar store for first time, two years in a row.
  • Exceeded daily, weekly, and monthly LY's and plans to raise my store to a 3.6 million dollar store
  • Retail Sales Manager: Over five years of experience, managing a 1.9 million dollar store with twelve plus employees.
  • Coordinated activities and managed a 2.5 million dollar store with a team of two Assistant Managers and four Store Clerks.
  • Managed a team of seven through company directives and became a million dollar store within the first year of employment.
  • Managed $4.0 million dollar store of 2 assistant mangers, 14 sales associates, and 8 stock associates.
  • Achieved recognition for developing a plan that assisted in building a million dollar store for the fiscal year 2012-13.
  • Manage the sales floor and the productivity of up to 20 employees daily in a 13 million dollar store.
  • Led the overall operation of a 40 million dollar store with over 200 employees serving 10,000 customers per week.
  • Developed plans to increase a 1.2 million dollar store to reach or exceed its historical high of 1.5 million.
  • Maintained 4 to 5 million dollar store in sales which also consist of 45 staff members including managers.
  • General Manager of a $2 million dollar store, containing premium denim at a high price point.
  • Supervised all operations of a 1.5+ million dollar store location and management of all labor and food costs.
  • Garden State was a 7 million dollar store with a great team that was lacking leadership and Moral.
  • Managed a $2.8 million dollar store, which was consistently the highest volume store in the district.

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50. Job Results

low Demand
Here's how Job Results is used in Store Manager jobs:
  • Accomplished superior staff results by communicating job expectations, planning/monitoring/appraising job results and coaching employees.
  • Monitored and assessed job results and administered disciplinary actions when necessary.
  • Maintained store staff by recruiting, selecting, orienting, training new employees, disciplining employees, and appraising job results.
  • Drive productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Provided outstanding leadership skills by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintained job performance results by coaching, counseling, and disciplining employees;planning, monitoring, and appraising job results.
  • Led employees by coaching, counseling, disciplining; planning, monitoring, and appraising job results of all team members.
  • Maintain store staff job results by coaching, counseling, and disciplining employees, planning, monitoring and appraising job results.
  • Sustained national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
  • Accomplished excellent store team member job results through; coaching, counseling, monitoring, and praising positive job results.
  • Ensured daily productivity by communicating job expectations while planning, monitoring, and appraising job results with staff members.
  • Maintained a store staff of 10-12 employees by monitoring, supervising, providing corrective action and appraising job results.
  • Maintained store morale by mentoring, counseling, disciplining employees, monitoring and appraising individual and group job results.
  • Preserved proficiency through coaching, counseling, and disciplinary action; planning, monitoring, and appraising job results.
  • Maintain store and pharmacy operations by recruiting, training, coaching, disciplining and appraising job results of employees.
  • Up kept the store staff through coaching, counseling, and disciplining employees, and appraising job results.
  • Recruited, hired, trained, and maintained job results by coaching, counseling, and disciplining employees.
  • Developed store staff excellence by recruiting, educating, mentoring, coaching, counseling and appraising job results.
  • Maintained store staff by recruiting, training, coaching, scheduling, assigning, and appraising job results.
  • Maintain store staff job results by coaching and encouraging associates; planning, monitoring and appraising job results.

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20 Most Common Skill for a Store Manager

Customer Service25.8%
Payroll Policies11.4%
Retail Store11%
Loss Prevention6.8%
Sales Goals6.2%
Inventory Control6.1%
Store Operational Requirements5.1%
Sales Floor4.8%

Typical Skill-Sets Required For A Store Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
21.7%
21.7%
2
2
Payroll Policies
Payroll Policies
9.6%
9.6%
3
3
Retail Store
Retail Store
9.3%
9.3%
4
4
Loss Prevention
Loss Prevention
5.7%
5.7%
5
5
Sales Goals
Sales Goals
5.2%
5.2%
6
6
Inventory Control
Inventory Control
5.1%
5.1%
7
7
Store Operational Requirements
Store Operational Requirements
4.3%
4.3%
8
8
Sales Floor
Sales Floor
4.1%
4.1%
9
9
Daily Operations
Daily Operations
2.6%
2.6%
10
10
Bank Deposits
Bank Deposits
2.4%
2.4%
11
11
Human Resources
Human Resources
1.9%
1.9%
12
12
Company Policies
Company Policies
1.7%
1.7%
13
13
Company Standards
Company Standards
1.7%
1.7%
14
14
Inventory Management
Inventory Management
1.6%
1.6%
15
15
Staff Members
Staff Members
1.4%
1.4%
16
16
Customer Complaints
Customer Complaints
1.4%
1.4%
17
17
Weekly Schedules
Weekly Schedules
1.2%
1.2%
18
18
Performance Reviews
Performance Reviews
1.2%
1.2%
19
19
Product Knowledge
Product Knowledge
1.1%
1.1%
20
20
POS
POS
1%
1%
21
21
Annual Sales
Annual Sales
0.9%
0.9%
22
22
Customer Relations
Customer Relations
0.9%
0.9%
23
23
Store Staff
Store Staff
0.9%
0.9%
24
24
Financial Statements
Financial Statements
0.8%
0.8%
25
25
Customer Base
Customer Base
0.7%
0.7%
26
26
Entire Store
Entire Store
0.6%
0.6%
27
27
New Associates
New Associates
0.6%
0.6%
28
28
Day-To-Day Operations
Day-To-Day Operations
0.6%
0.6%
29
29
Action Plans
Action Plans
0.6%
0.6%
30
30
Store Performance
Store Performance
0.5%
0.5%
31
31
Store Opening
Store Opening
0.5%
0.5%
32
32
Volume Store
Volume Store
0.5%
0.5%
33
33
Sales Plan
Sales Plan
0.5%
0.5%
34
34
Store Appearance
Store Appearance
0.5%
0.5%
35
35
Data Entry
Data Entry
0.5%
0.5%
36
36
Revenue Growth
Revenue Growth
0.5%
0.5%
37
37
Corporate Office
Corporate Office
0.4%
0.4%
38
38
Company Goals
Company Goals
0.4%
0.4%
39
39
Repeat Business
Repeat Business
0.4%
0.4%
40
40
Store Personnel
Store Personnel
0.4%
0.4%
41
41
Weekly Basis
Weekly Basis
0.4%
0.4%
42
42
Performance Management
Performance Management
0.4%
0.4%
43
43
Store Maintenance
Store Maintenance
0.4%
0.4%
44
44
KPI
KPI
0.4%
0.4%
45
45
New Merchandise
New Merchandise
0.4%
0.4%
46
46
Company Assets
Company Assets
0.4%
0.4%
47
47
Sales Activities
Sales Activities
0.4%
0.4%
48
48
Financial Objectives
Financial Objectives
0.3%
0.3%
49
49
Dollar Store
Dollar Store
0.3%
0.3%
50
50
Job Results
Job Results
0.3%
0.3%

146,752 Store Manager Jobs

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