Daybright is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about Daybright, please visit our website: *****************
Daybright is currently seeking a Manager of Client Operations in our Employer Solutions Benefits Segment. This is a full-time, hybrid role. Be part of our Rochester, New York team!
JOB DESCRIPTION
The Manager of Client Operations is responsible for overseeing the day-to-day operational support for client accounts within the employee benefits division. This role ensures the delivery of exceptional service, compliance with regulatory requirements, and efficient execution of processes that support client satisfaction and retention. The Manager will lead a team of Client Service Specialists, collaborate with internal teams, and drive process improvements to enhance operational excellence.
RESPONSIBILITIES
Team Leadership & Development
Manage, mentor and continuous training of a team of Client Service Specialists, fostering a culture of accountability and continuous improvement.
Conduct regular performance reviews and provide coaching to ensure team success.
Operational Oversight
Oversee all client-related operational activities, including enrollment processing, eligibility management, and carrier data reconciliation.
Ensure timely and accurate execution of client deliverables during open enrollment and throughout the plan year.
Process Improvement
Identify inefficiencies and implement best practices to streamline workflows and improve service delivery.
Partner with technology teams to optimize client management platforms and reporting tools.
Compliance & Quality Assurance
Maintain adherence to COBRA, ERISA, HIPAA, and other regulatory requirements.
Monitor quality control measures to ensure accuracy in client data and communications.
Client & Internal Collaboration
Work closely with Client Service Specialists to support client needs and resolve escalated issues.
Serve as a liaison between internal teams and external vendors/carriers to ensure seamless operations.
JOB QUALIFICATIONS
Bachelor's degree in business, Human Resources, or related field (or equivalent experience).
5+ years of experience in employee benefits operations, with at least 2 years in a leadership role.
Strong knowledge of benefits administration, compliance regulations, and carrier processes.
Excellent organizational, analytical, and problem-solving skills.
Proficiency in benefits administration systems and Microsoft Office Suite.
Exceptional communication and leadership abilities.
Must currently hold a valid Life, Accident, and Health (LAH) License or be willing to obtain it within six (6) months of hire. They need to have it within the 6 months.
RELATED COMPETENCIES
Experience with HRIS/BenAdmin platforms (e.g., Employee Navigator, ADP WorkforceNow).
Project management experience and process improvement certifications (e.g., Lean Six Sigma) a plus.
$80k-127k yearly est. 3d ago
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Store Manager, Finger Lakes Outlets, Waterloo, NY
Michael Kors 4.8
Store manager job in Waterloo, NY
STOREMANAGER, OUTLET
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur - we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a StoreManager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.
WHAT YOU'LL DO:
Empower, develop, motivate, and work alongside team to drive results through delivering an elevated customer experience
Recruit, hire, and retain best in class talent
Deliver operational excellence in all store processes
Develop strategic plan to drive sales through business analytics and achieving productivity goals
Create foot traffic through community involvement
Demonstrate flexibility and ability to multitask in a fast-paced store environment
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
2+ years of relevant StoreManager experience as a proven leader
WE'D LOVE TO SEE:
An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
Well connected with the ability to engage; a true brand ambassador
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Strong in performance management and team development
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS:
Cross-Brand Discount
Clothing allotment
Competitive paid time off
Internal mobility across Versace, Jimmy, Choo and Michael Kors
Exclusive Employee Sales
Paid Parental Leave
401k Match
At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. $75-82,000
$75k-82k yearly 3d ago
Service Manager
AP Rochester 3.8
Store manager job in Rochester, NY
One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service.
In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You'll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction.
Key Responsibilities
Lead and supervise a service team to ensure consistent, high-quality operations.
Train, mentor, and develop staff to complete work safely, accurately, and efficiently.
Oversee daily maintenance activities, monitor performance, and provide ongoing coaching.
Manage preventive maintenance programs, repairs, and service requests across multiple sites.
Ensure all properties meet safety guidelines and regulatory requirements.
Respond to escalated maintenance issues with professionalism and urgency.
Support capital improvement projects and property upgrades as needed.
Work closely with community teams to maintain strong service standards.
Contribute to resident-focused initiatives that improve satisfaction and retention.
Maintain accurate documentation of work orders, service requests, and project outcomes.
Build a high-performing, accountable, and collaborative team culture.
Qualifications
High school diploma or equivalent required; Bachelor's degree in a related field preferred.
3+ years of experience supervising maintenance, facilities, or service teams (residential or commercial).
Strong knowledge of building systems, preventive maintenance, and safety regulations.
Proven leadership, communication, and organizational skills.
Ability to resolve escalated issues and operational challenges effectively.
Proficiency with work order systems and basic computer applications.
$89k-144k yearly est. 5d ago
Operational Excellence Manager
MCC 4.3
Store manager job in Rochester, NY
Build Your Career with an Industry Leader As the global leader of premium labels, Multi-Color Corporation (MCC) helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.
Position Overview:
The Value Stream Specialist is responsible for driving Lean transformation and operational excellence across our manufacturing sites. This role plays a key part in leading the cultural shift toward a Lean Operating System by engaging plant leadership, Lean experts, and front-line employees. The ideal candidate will be a hands-on change agent who can influence without direct authority and drive sustainable, measurable improvements in productivity, quality, and overall performance.
Why Work at MCC:
Compensation & Benefits:
Competitive compensation package $86,000 - $104,000
Comprehensive medical, dental, vision, disability, life insurance, and 401(k) benefits
Paid holidays including New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating holidays
Responsibilities:
Partner with the Lean Steering Committee, Plant Manager, and on-site Lean experts to identify key opportunities, select Kaizen events, and ensure proper resourcing and preparation.
Ensure all Lean activities are linked to business objectives and align with the site's transformation plan.
Lead pre-event training, event facilitation, post-event follow-up, and results auditing to ensure sustained success.
Build and maintain the foundation for continuous improvement by enabling the effective functioning of transformation activities aligned to MCC's Lean Operating System.
Mentor plant leadership and Lean champions in Lean tools and methodologies (Kaizen, 5S, TPM, Set-up Reduction, Standard Work, Visual Management, SQDC, and MDI).
Act as consultant, facilitator, and participant during Lean events and projects.
Drive engagement and ownership across all levels of the organization, fostering a culture of accountability and continuous improvement.
Track and report on the impact of Lean initiatives, including operational and cultural improvements.
Share best practices across sites to promote standardization and excellence in execution.
Perform other duties as assigned by the Director of Quality and Operational Excellence.
Qualifications:
Bachelor's degree in engineering, Operations Management, or equivalent experience required.
Minimum of 2 years of plant leadership experience, including at least 1 year leading Lean manufacturing initiatives in complex production environments.
Demonstrated ability to lead and influence teams without direct reporting authority.
Proven success driving change management and cultural transformation through Lean principles.
Experience leading and/or participating in more than 10 Kaizen events.
Demonstrated success improving throughput, reducing cycle times, and optimizing supply chain performance through Lean deployment.
Desired Qualifications:
Experience leading a full-scale Lean transformation that resulted in measurable performance improvements.
Formal Lean training from a recognized "academy" or organization (e.g., Shingijutsu, TBM, Toyota, Danaher).
Experience in manufacturing labels, flexible packaging, or similar product materials.
Exposure to private equity or performance-driven manufacturing environments.
Diversity & Inclusion:
MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone-regardless of gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin, or other characteristics.
For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.
Learn more at .
If you need assistance or an accommodation in applying, please contact our Human Resources Department at .
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
$86k-104k yearly 20h ago
Customer Service Manager
Magnetic Technologies Corporation
Store manager job in Rochester, NY
Job Description
Responsible for overseeing the daily operations of a customer service department, leading a team of representatives to ensure high-quality customer interactions, resolve complaints, and implement strategies to maintain customer satisfaction and loyalty by setting policies, training staff, and monitoring performance metrics to achieve company objectives. To keep the customer service department running in an efficient and profitable manner, ensure high customer satisfaction and loyalty, and develop strategies to improve the customer experience, while also collaborating with other departments to achieve organizational goals.
Duties and responsibilities
Team Leadership and Management:
• Lead, motivate, and mentor a team of customer service representatives.
• Set team goals, monitor performance, and provide regular feedback.
• Recruit, hire, and train customer service staff.
• Address and resolve team conflicts.
Customer Service Operations:
• Oversee the daily operations of the customer service department.
• Develop and implement customer service policies, procedures, and training programs.
• Ensure efficient and effective handling of customer inquiries, complaints, and issues.
• Manage customer service tools and CRM software.
Customer Relationship Management:
• Build and maintain strong relationships with customers.
• Understand customer needs and expectations.
• Proactively identify and address potential customer issues.
• Implement customer retention strategies.
Performance Management and Improvement:
• Collect and analyze customer service data to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and evaluate customer service performance against established metrics.
• Stay updated on customer service trends and technologies.
Collaboration and Communication:
• Collaborate with other departments (e.g., sales, marketing, production) to ensure a positive customer experience.
• Communicate customer feedback and issues to relevant stakeholders.
• Represent the customer service department in meetings and cross-functional projects.
Manufacturing-Specific Responsibilities:
• Understand the manufacturing processes and products.
• Address issues related to product quality, delivery, and order processing.
• Work with plant and production managers to resolve job issues.
• Support Lean Manufacturing Initiatives.
Other duties as assigned
Qualifications
Education
Bachelor's Degree, Technical Degree, or equivalent experience for the position.
Work Experience
Five years of experience in an inside sales/customer service role for a manufacturing company is REQUIRED
Two years of experience processing orders in a custom/ made to order/ manufacturing environment is REQUIRED
Must have experience working in an ERP and CRM database in the last five years of employment
Proficient with Microsoft Office Suite, web browsers (including web-based application), and ERP systems (Syteline preferred).
Magnetic and/or metal manufacturing industry experience is a plus
Organized and detail oriented, capable of multi-tasking.
Communication: All contacts require tact, efficiency, and the ability to positively and patiently communicate, as well as excellent written and verbal communication skills.
Commercially Astute: Ability to communicate with clear and positive representations of the company and using good judgment on what to say, when to say, and how to say it.
Entrepreneurial: Helping to identify solutions to any challenges and improve efficiency in managing customers.
Technical: Technical competence to understand the products we sell and the methods used in their manufacture.
Working conditions
Standard work week is Monday through Friday, hours to be consistent with business unit; some off hours work expected.
Generally working in Office with some activities in production environment.
Some day or overnight travel domestically could be required.
Physical requirements
Could require intermittent and long periods of sitting and/or standing.
Required to do repetitive work, with fingers and hands
Periodic lifting of materials not to exceed 25 pounds.
Direct reports
Yes
Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran
#ROC
$54k-98k yearly est. 14d ago
Site Operative
Veolia Uk
Store manager job in Rochester, NY
Ready to find the right role for you? Yard Operative (Waste) - 360 and Loading Shovel license Required Salary: £29,325 per annum plus Veolia benefits Grade: OPS Hours: 43 hours per week, Monday to Friday 2:30pm - 11:00pm Location: Veolia Rochester Transfer Station, Whitewall Road, Medway City Estate, Rochester, Kent ME2 4DZ
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
* 20 days of annual leave
* Access to our company/people's pension scheme
* Discounts on everything from groceries to well known retailers
* Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
* 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
* One paid days leave every year to volunteer and support your community
* Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
* Ensuring the yard area is kept clean, conducting daily inspections while maintaining organized storage areas that comply with health and safety regulations.
* Marshalling vehicle movement around the site, directing incoming and outgoing vehicles to appropriate areas, managing traffic flow to prevent congestion, and ensuring safe distances between vehicles and pedestrians.
* Assisting the site supervisor in day-to-day running of site operations, and providing backup supervision when needed.
* Operating the necessary plant equipment involves safely operating machinery such as forklifts, telehandlers, or excavators while conducting pre-operation safety checks, maintaining valid certifications, and reporting any equipment faults promptly.
* Handling, sorting and transferring of waste requires segregating materials, loading and unloading waste containers, transferring waste to designated areas, and maintaining accurate records.
What we're looking for;
Essential
* Wheeled Loading Shovel Licence and 360 Licence.
* Ability to work well as part of a team
* Good Communication skills
* Health and Safety knowledge and understanding.
Desirable
* Knowledge of using weighbridge systems.
* Reversing assistant experience.
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
$89k-149k yearly est. 9d ago
Part Sales Manager - Full Time
Description Autozone
Store manager job in Rochester, NY
AutoZone's StoreManagement team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the StoreManager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team development, storemanagement supports AutoZone's mission of providing trusted automotive solutions.
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a vibrant team dedicated to reaching goals, honing leadership abilities, and fostering career growth in the automotive retail field. AutoZone provides an ideal platform to advance your career in an essential industry that supports the driving community. What We're Looking For
Leadership: Demonstrates integrity, decision-making skills, and strong leadership abilities.
Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends, and overtime as needed.
You'll Go The Extra Mile If You Have
Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
Automotive Retail: Previous experience in automotive retail
Certifications: Automotive Service Excellence (ASE) Certification
Leadership - Assist the StoreManager in supervising, training, and developing high-performing employees, fostering a motivated and engaged team.
Communication - Maintain clear, effective interactions with both customers and employees, ensuring smooth store operations and positive experiences.
Metrics Mindedness - Monitor sales goals, inventory accuracy, and performance standards to drive business success.
Process Orientation - Follow structured store procedures, manage inventory, oversee cash handling, control shrink and ensure operational efficiency.
Teamwork - Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.
Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Safety & Compliance - Enforce PPE use, promote risk management practices, and uphold company safety standards.
Commercial Account Support - Assist in managing commercial and hub departments to support timely deliveries and customer needs.
Problem Solving - Resolve customer concerns and store operational issues swiftly, always upholding company policies.
$59k-121k yearly est. Auto-Apply 13d ago
Hollister Co. - Manager in Training, Eastview
Hollister Co. Stores 3.8
Store manager job in Rochester, NY
Company DescriptionAbercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job DescriptionThe Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store's organization.
What You'll Do
Customer Experience
Drives Sales
OMNI Channel Fulfillment
Store Presentation and Sales Floor Supervision
Store & Stockroom Operations
Staffing, Scheduling, and Payroll Management
Training and Development
Communication
Asset Protection
QualificationsWhat it Takes
Bachelor's degree OR one year of supervisory experience in a customer-facing role
Strong problem-solving skills
Inclusion & Diversity Awareness
Ability to show up in a fast-paced and challenging environment
Team building skills
Self-starter
Strong interpersonal and communication skills
Drive to achieve results
Adaptability / Flexibility
Multi-Tasking
Fashion Interest & Knowledge
Additional InformationWhat You'll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Quarterly Incentive Bonus Program
Paid Time Off
Paid Volunteer Day per Year, allowing you to give back to your community
Merchandise Discount
Medical, Dental and Vision Insurance Available
Life and Disability Insurance
Associate Assistance Program
Paid Parental and Adoption Leave
401(K) Savings Plan with Company Match
Training and Development
Opportunities for Career Advancement, we believe in promoting from within
A Global Team of People Who'll Celebrate you for Being YOU
SEE WHAT IT'S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
$172k-288k yearly est. 60d+ ago
NY District Leader
JSC Management Group
Store manager job in Rochester, NY
District Leaders are strong collaborators and influential leaders. They are directly responsible for the overall operation of multiple restaurant locations in an assigned district. The District Leader maintains company standards for these locations and utilizes company assets and resources to develop and grow field personnel, identify and capitalize on business opportunities, and maximize profits.
The District Leader's guidance and leadership ensure their teams provide exemplary guest service, high-quality food, and safe products. They foster a culture of innovation and efficiency by enthusiastically driving people development by implementing training initiatives in JSC Management Group's franchise operations. Additionally, District Leaders head operations and provide training support for new restaurant location openings, new product implementation, policy and procedure implementation, and the ongoing monitoring of product quality and the customer experience.
The District Leader plays an integral strategic role in the success and growth of the company. They are responsible for implementing operations and business strategies designed to achieve objectives with a focus on driving sales, traffic, and profits. They select, manage, and build a team of Restaurant Leaders and Assistant Restaurant Leaders responsible for the district restaurant locations.
The District Leader partners with the cross-functional leaders of Operations, Human Resources, and the franchisee. As a member of the Leadership Team, the District Leader works closely with the Executive Team to ensure operations receive the necessary support. Additionally, holding district meetings and attending and contributing to restaurant leadership team meetings is necessary for consistency, accountability, and team cohesion.
Successful District Leaders are comfortable working with all employee groups and understand how to effectively motivate and encourage their teams. The position necessitates strong leadership abilities, self-motivation, and detail-orientation without losing sight of the overall scope and vision of a project. District Leaders must have strong oral and written communication skills that effectively convey sophisticated concepts, insights, and recommendations in a compelling manner to various audiences.
As each day brings both triumphs and new challenges, District Leaders must be resourceful and independent problem-solvers, while retaining confidence in the decisions and processes they implement. They possess the ability to quickly assess relevant information and issues to make the best and most effective decisions. While supports and resources are readily available, the District Leader is able to work with minimal direction.
It is critical that the candidate pursues excellence, possesses a passion for the QSR industry, and demonstrates a strong desire to make a positive impact in the lives of others. As JSC Management Group's objective is to become the employer of choice, District Leaders must conduct themselves with positivity and integrity and demonstrate success.
Requirements
The District Leader will select, build, and develop restaurant leadership teams and maintain proper staffing in the restaurants within their district to ensure efficient restaurant operations. The core of people development lies in leadership and leader development. Note that this position requires travel between Buffalo, Rochester and Syracuse, NY.
• Directly responsible for the performance of all Restaurant Leaders in the assigned district
• Facilitate open communication with all reporting staff regarding operational results and provide resources and support and any necessary corresponding corrective action
• Provide Restaurant Leaders with monthly action plans with clearly defined expectations, follow up to ensure proper execution, and analyze the results for immediate action
• Maintain active involvement in the recruiting, interviewing, and hiring of Restaurant Leaders and other key-location personnel
• Implement and facilitate company promotions and activities throughout the assigned district
• Collaborate with the leadership team to define strategic company objectives and contribute to the company's overall financial objectives and business goals
• Actively lead the development, distribution, and ongoing evaluation of operational standards, policies, and procedures to ensure alignment with company standards, safety standards, and legal requirements
• Monitor restaurant opening activities and lead timely training and support, marketing, and staffing assistance, within budgetary and quality standards
• Cultivate a benchmark of leadership and talent to deliver desired results and support future growth
• Establish and drive performance goals by providing ongoing feedback, coaching, and development to enhance the team's performance and capability
• Facilitate open communication and encourage continuous performance improvement from all team members
• Identify individual and team skill and developmental areas of opportunity and provide the necessary resources to improve and advance the areas identified
• Foster a positive environment of excellence by consistently recognizing employees who demonstrate exemplary work ethic and ability, initiative, achievement, and innovation
• Exemplify JSC Culture by understanding and demonstrating JSC Core Values and instilling them in others
JSC Management Group Culture
JSC Management Group is not just a company, it is a culture in which individuals thrive to exceed expectations through serving others.
Our Core Values of Adaptability, Servant Leadership, Care & Candor, Empowerment, Vision, Passion, Character & Integrity, and Compassion are at the foundation of our company culture.
Our leaders and team members embrace these core values and seek to instill them in others. Our most successful team members are passionate visionaries who enact vital change and influence in a dynamic environment. JSC leaders seek to empower themselves so they can grow, develop, and empower those around them. We nurture a respectful, supportive environment fostered by leaders who find significant fulfillment in people development. As such, we enact candor tempered by sincere care and compassion in our interactions with our teams. JSC leaders set the example by conducting themselves with character and integrity, which inspires pride and loyalty amongst their team. We endeavor to exceed expectations through serving both guests and each other and see our teams as a reflection of our leaders and the values they exemplify.
Leader Development Responsibilities
Provide training and development opportunities to all members of the leadership team to create potential leader candidates Create and host training sessions in capacities and at times conveniently accessible to employees
Complete shift assessments on all manager/ leader trainees, including working three shifts with each trainee until they complete all assessments satisfactorily (leader trainees may not run a shift alone until this assessment is completed)
Assist Restaurant Leaders in identifying leader candidates
Follow up on all aspects of training and development
Training Responsibilities
District Leaders are to effectively utilize all JSC supplemental training resources, including position-specific training packets.
Administrative and Financial Responsibilities
The District Leader must administer, analyze, and enforce appropriate restaurant-level financial controls to ensure proper accountability of company funds. This would include, but is not limited to, Gross Profit Variance and costs, inventory, cash, sales, budgetary expenses, and employee turnover. They are responsible for the oversight of mall restaurant locations' preparedness for the additional demands of holidays and school vacations
(see attachment).
Personnel Responsibilities
The District Leader is responsible for hiring and terminating employees. They are also responsible for providing performance appraisals, merit increases, and promotions (within policy) for all restaurant leadership. District Leaders are expected to exercise excellent judgment and decision-making in all employee relations and personnel actions (i.e., timely performance evaluations, conflict resolution handling, disciplinary actions, employee counseling, etc.). The goal is to foster an atmosphere of cooperation, enthusiasm, and professionalism within each restaurant and among the district.
Expansion Opportunity Responsibilities
The District Leader will assist with new restaurant openings. They will support the new Restaurant Leader with day-to-day opener and closer training and assisting with daily operations until the proficiency level is manageable for the newly appointed Restaurant Leader.
EMPLOYMENT DETAILS
The position involves a variable 50/55-hour work week. The hours for this position are semi-flexible, however, normal working hours are from 9:00 am to 7:00 pm, with one day off during the week and one day off during the weekend. There is an expectation of a night-restaurant visit once per week. There are specific deadlines and duties that need to be completed on certain days of the week or month that may be outside of the typical work schedule or hours.
CONFIDENTIALITY AND DISCRETION
The District Leader must maintain the confidentiality of all company and employee information and must not discuss such matters outside of JSC Management Group, LLC. District Leaders must always conduct themselves with integrity and trustworthiness. Tact and discretion must be used in all dealings with all employees and vendors to maintain a positive image of JSC Management Group, LLC.
$49k-113k yearly est. 60d+ ago
Popeyes District Manager
Popeyes
Store manager job in Rochester, NY
The Popeyes District Manager is responsible for overseeing up to 6 restaurants and the overall sales, operations, profitability and people management for the Popeyes restaurants in an assigned area.
Monthly bonuses based on sales, cost control, and brand standard.
Ensure all restaurants are staffed properly with qualified RGMs and Assistant Managers.
Work through RGMs to ensure restaurants are staffed with qualified shift supervisors, and crew.
Develops and executes plans to achieve top line sales performance compared to budget sales for each area.
Develops plans to control expenses and achieve budget for restaurant operating profit for each areas of the Profit and Loss Statements.
Ensures all assigned restaurants meet Popeyes Corporate operational standards necessary to achieve expansion approval.
Maximize presence in restaurants in all dayparts to monitor operational status to provide feedback to RGMs.
Hires, terminates and conducts performance reviews of restaurant general managers and ensures reviews for assistant managers, shift supervisors, and crew are completed.
Assists restaurant general managers in identifying training needs and the execution of training programs to improve their restaurant management teams.
Assist restaurant general managers with compliance and understanding of Liberty Restaurants. policies and procedures, such as; Security, Safety, Cash handling, Sexual Harassment.
Assists in ensuring restaurants are following all state and federal labor laws, as they pertain to Popeyes.
Assist restaurant general managers with compliance and understanding of Popeyes policies, procedures and requirements.
This job description is a generic listing of the responsibilities of this position; some of these responsibilities may not be required at all times.
Requirements
3 year college business degree is preferred or equal experience.
3-5 years of experience in multiunit management in the food industry is preferred.
Must have extensive and successful experience as a restaurant general manager.
Requires excellent human relations skills including leadership and motivation.
Strong communication skills: listening, oral and written
$82k-135k yearly est. 60d+ ago
Zone Manager
6063 Sandbox
Store manager job in Rochester, NY
Provides strategic direction and leadership to District Sales Managers and sales staff within their geographic responsibility to achieve sales, revenue, and market share goals.
Responsibilities
Manages the ultimate achievement of corporate objectives by individual product line category within specified geographical areas and within budgeted financial guidelines.
Administers, directs and monitors activities of District Sales operations to ensure adherence to and implementation of Go-to-Market Sales Strategy. Reviews performance against forecast and takes corrective action where necessary.
Initiates, participates in, and supervises ongoing development of District Sales Managers for their sales management skills, effectiveness, and career development.
Recruits, selects, hires, and evaluates performance of personnel. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
Establishes and maintains communication with all levels of hierarchy to ensure positive working relationship and productivity.
$41k-65k yearly est. 60d+ ago
Airline General Manager
Envoy Air Inc. 4.0
Store manager job in Rochester, NY
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Salary: $65,000 - $80,000
Responsibilities
How will you make an impact?
Responsibilities
Is responsible for the overall training compliance of their station.
Lead a team to run a safe, efficient, and effective operation while delivering top notch service to American Airlines customers
Oversight and coordination of the day-to-day operation to ensure maximum quality and safety of on-time movement of aircraft through the station
Drive accountability to build and manage a strong and motivated team; ensure the right people are in place in the operation
Be a visible and active leader of people; actively get in front of employees and establish lines of communication
Qualifications
Who are we looking for?
Requirements
High School diploma or GED equivalent required
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Previous experience with a commercial airline or ground handler in a leadership role
Available to work non-standard work schedules, when necessary, due to changing or unplanned operational needs; including ability to be available to your team 24/7/365
Must have demonstrated ability to communicate effectively both verbally and in writing with various internal and external partners
Experience working with contract labor workgroups may be preferred in some locations
Must be accomplished, customer-focused, accountable, self-motivated, and collaborative
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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$65k-80k yearly Auto-Apply 12d ago
Assistant Ops Manager | Rochester, NY (DOT)
ACRT 3.9
Store manager job in Rochester, NY
Bermex, Inc.Full time Regular
About The Team
At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About the Role
The Assistant Operations Manager reports to the Operations Manager or Sr. Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.
***Salary transparency: For those residing in NY, the pay for this role is at $89,000/year. ***
What You'll Do
Key Responsibilities:
Operation Supervisor Management:
Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
Supervise and review the preparation of forecast numbers for each of his/her departments
Review performance and causes of significant variances, along with corrective action plans
Conduct performance and wage reviews for department supervision
Business Management:
Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports
Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel
Customer Communication:
Handle or defer all customer complaints to the appropriate authorities
Professionally represent the company to clients and their customers
Provide general information about the meter services to customers, when applicable
Other duties as assigned.
About You
Must haves:
Education: High School Diploma or GED
Experience: 2 years of management experience and 3 years' experience in locating.
Nice to haves:
Education: Bachelor's degree in operations management or business administration
Experience: 5 years of experience in operations management. At least 1 year of experience in budget development and oversight is a plus
Your Skills:
Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
Highly trained in conflict management and business negotiation processes
Knowledge of operations, safety process, programs, and procedures
Excellent communication skills, comfortable interacting with management and customers
Strong analytical and financial analysis skills
Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multi-task, and work independently and as a team
Proven abilities of strong leadership skills
Excellent attention to detail for problem solving and finding
Drug/Alcohol Testing:
Drug/alcohol testing is required
Drug/alcohol testing required per non-regulatory requirements for employees working with water, electricity, and meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees):
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks/Allowances:
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions
Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.
#BER1
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company: ACRT, Inc.
$89k yearly Auto-Apply 14d ago
Food Truck Manager
Melt Truck
Store manager job in Rochester, NY
Job Description
Lead the Way as Our Food Truck Manager!
Are you passionate about food, love working with people, and thrive in a fast-paced environment? Melt Truck, a beloved food truck located in Rochester, NY, is looking for a motivated and organized Food Truck Manager to join our team. If you're ready to take the wheel (literally and figuratively) and help deliver delicious experiences to our customers, we'd love to hear from you!
What You'll Do:
As our Food Truck Manager, you'll be at the heart of our operations, ensuring everything runs smoothly and efficiently. Your responsibilities will include:
- Managing the day-to-day operations of the food truck, from prep to service.
- Overseeing food preparation and ensuring quality standards are met.
- Providing excellent customer service and creating a welcoming atmosphere for guests.
- Supervising and supporting team members to maintain a positive and productive work environment.
- Ensuring cleanliness, organization, and adherence to health and safety regulations.
- Assisting with scheduling, cash handling, and other administrative tasks as needed.
What We're Looking For:
We're seeking someone who is:
- Enthusiastic and passionate about food and customer service.
- Highly organized and able to juggle multiple responsibilities.
- A natural leader who can motivate and guide a team.
- Comfortable working in a fast-paced, high-energy environment.
- Willing to learn and grow with us-no prior experience required!
Ready to Apply?
If this sounds like the perfect fit for you, don't wait-apply today and let's get MELTING! We can't wait to meet you and see how you can help Melt Truck continue to serve up smiles and great food in Rochester, NY.
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$37k-61k yearly est. 18d ago
Retail Store Manager BATAVIA | Lewiston Rd
Imobile 4.8
Store manager job in Batavia, NY
Arch Telecom's Retail StoreManager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RSM's are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.
What you'll do in your role?
Lead by example, demonstrating all the things it takes for your team to head to the top:
* Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
* Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
* Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
* Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
* Finally, you'll make sure your store is always at its best!
Approaching service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
* How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
* Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
* How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
* Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
* Successfully identify and handoff small business leads.
* Develop strong peer relationships where we are all accountable for the company's success.
* Be willing to have a good time while providing first class customer experience
The ideal candidate will bring:
* Leadership!
* Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
* Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
* Being effective with operational, financial and performance management.
* Amazing communication skills, to your team and customers.
* Prior wireless sales experience.
What's in it for you?
* Employee Stock Ownership Program (ESOP)
* Competitive salary pay
* Bonus earnings
* Automatic raises when reaching attainable milestones
* Exciting opportunities for career advancement
* A culture of care & excellence
* Health Benefits for Full Time Employees
What "must haves" do you need?
* Be at least 18 years of age
* Wireless sales experience
* High school degree or GED
* Ability to stand for long periods of time
* Ability to lift objects weighing up to 25lbs
* Reliable transportation
* Full Time (45 hours) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: *******************
Inquiries: **************************
$37k-66k yearly est. 15d ago
General Manager
Lucky Strike Entertainment 4.3
Store manager job in Webster, NY
Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers-and have a great time doing so. The General Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time.
Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical job (spoiler alert: it's way better).
ESSENTIAL DUTIES: Get a glimpse of all you'll experience as a General Manager
GENERATE & MONITOR CENTER REVENUE
Help develop financial operational plans/budgets and monitor their performance to achieve your center's financial goals, including driving food & beverage sales. Review and control labor costs and other expenses.
BE AN OPERATIONAL PRO
Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.
TRAIN YOUR TEAM
Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
REVIEW CENTER PERFORMANCE
Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly.
RALLY THE TROOPS
Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise.
MAKE GUESTS PRIORITY #1
Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
DRIVE FOOD & BEVERAGE SALES
Oversee the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
REMAIN FLEXIBLE
An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.
WHO YOU ARE
As a General Manager, you're a customer service pro who knows what it's like to work in a fast-paced environment and who thrives in that energy. You're highly attuned to the guest experience, accountable for your performance (and that of the teams you'll manage), and are a strong team player across the board. You're also an extraordinary problem-solver and trouble-shooter and have at least a few years of full service restaurant management experience under your belt.
DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team
5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations
Bachelor's Degree
Basic business math, accounting skills, and strong analytical/decision-making skills
Strong Team Player
Exceptional “People Developer”
Customer Service Pro
Knowledge of POS register systems
Solid Communication Skills
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
#LI-NB1
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
The pay range for this position is $80,000 to $85,000 a year.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: *************************************
$80k-85k yearly Auto-Apply 8d ago
General Manager - Batavia Towne Center
The Gap 4.4
Store manager job in Batavia, NY
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.
What You'll Do
* Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
* Drive profitable sales through forecasting and scheduling
* Managesstore budget for daily operations in support of the P&L
* Builds highly productive teams through sourcing, selecting and developing people
* Accountable for team performance through coaching and feedback.
* Teaches and trains to build capabilities.
* Leads the implementation and execution of all Standard Operating Procedures and initiatives
* Creates an inclusive environment
* Implements action plans to maximize efficiencies and productivity
* Performs Service Leader duties
* Represents the brand and understands the competitors
* Promotes community involvement
* Leverages OMNI to deliver a frictionless customer experience
* Ensures all compliance standards are met
Who You Are
* 3-5 years of retail experience leading others
* College degree or equivalent experience preferred
* Demonstrated ability to deliver results
* Ability to effectively communicate with customers and employees
* College degree preferred
* Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
* Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
* Ability to travel as required
* Business Acumen skills
* Established time management skills
* Strong planning and prioritization skills
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $50,200 - $69,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
$50.2k-69k yearly 39d ago
Assistant Manager
Baskin-Robbins 4.0
Store manager job in Rochester, NY
Assistant StoreManager Job Profile This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
Summary
The Assistant StoreManager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities include but are not limited to:
Team Environment
* Arrive in a timely manner to be ready in position at the start of scheduled shift.
* Promote a team environment by encouraging respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
* Assist in the recruitment, selection, hire, onboarding, and training of the Crew Members and Shift Leaders as directed by the Restaurant Manager.
* Support development of team members through effective cross training, development, and delegation of responsibilities.
* Hold team members accountable for their behavior and performance, addressing concerns promptly.
* Regularly utilizes established communication in the store.
Operations Excellence
* Hold guests as highest priority and role model exceptional guest service.
* Drive sense of urgency through Crew Members and Shift Leaders to satisfy guests' needs and resolve problems.
* Ensure all shifts are appropriately staffed to achieve guest service goals.
* Maintain a safe, secure, and healthy environment by following and enforcing safety, and sanitation guidelines; comply with all applicable laws.
* Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies.
* Help prepare and complete action plans: implement production, productivity, quality and guest service standards.
* Maintain a clean, stocked and neat work environment.
* Review guest feedback and restaurant assessment results and implement production, productivity, quality and guest service standards.
Profitability
* Drive sales through effective execution of restaurant standards.
* Execute all in-restaurant marketing promotions in a timely manner
* Delegate and lead processes to control labor costs, food costs, and cash.
* Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
* Execute new product roll-outs including team training, marketing and sampling.
* Comply with all restaurant, Brand, and franchisee polices.
Qualifications:
Skills
* Must have basic computer skills
* Restaurant, retail, or supervisory experience preferred
* Math and financial management
* Writing skills
* Capable of counting money and making change
* Able to operate restaurant equipment
* Comply with restaurant operations
Required Competencies:
Appearance
* Adhere to uniform standards including; hat, name tag, clean pressed apron and collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.
Guest Focus
* Anticipate and understand guest's needs and exceed their expectations.
* Fast, friendly service including a genuine smile and eye contact to make guests feel welcome.
* Develop and maintains guest and community relationships.
* Display and maintains a sense of urgency with guest.
* Seek ways to improve guest satisfaction; asks questions, commits to follow through.
* Resolve guest concerns by following Brand recommended guest recovery process.
* Freshest- tasting, highest quality food and beverages through standard procedures.
* Sparkling clean, comfortable environment with system maintenance and ongoing cleaning.
Passion for Results
* Set and maintains high standards for self and others, acts as a role model.
* Complete all required training and support the training of other team members.
* Consistently meets and exceeds goals.
* Contribute to the overall team performance; understand how his/her role relates to others.
* Read and interpret reports to establish goals and deliver results.
* Seek ideas and best practices from other individuals, teams, and networks and apply this knowledge to achieve results.
Problem Solving and Decision Making
* Identify and resolve issues and problems.
* Communicate and inform management of any issues.
* Use information at hand to make decisions and solve problems; include others when necessary.
* Identify root cause of a problem and implement a solution to prevent from recurring.
* Empower others to make decisions and resolve issues.
Interpersonal Relationships & Influence
* Develop and maintain relationships with team.
* Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.
* Encourage collaboration and teamwork.
* Lead others; negotiate and take effective action.
Building Effective Teams
* Identify and communicate team goals.
* Monitor progress, measure results and hold others accountable.
* Create strong morale and engagement within the team.
* Accept responsibilities for personal and team commitments.
* Recognize and reward employee's strengths, accomplishments and development.
* Listen to others, seeks mutual understanding and welcome sharing of information, ideas and resources.
Conflict Management
* Seek to understand conflict through active listening.
* Recognize conflicts as an opportunity to learn and improve
* Resolve situations using facts involved, ensuring consistency with policies and procedures.
* Escalate issues as appropriate.
Developing Direct Reports and Others
* Work collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills.
* Regularly discuss progress towards goals, review performance and adjust development plans accordingly.
* Provide challenging assignments for the purpose of developing others.
* Use coaching and feedback opportunities to improve performance.
* Identify training needs and support resources for development opportunities.
Business and Financial
* Understand guest and competition; translate and apply own expertise to address business opportunities.
* Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change.
* Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals.
* Understand, analyze and communicate the key performance/profit levers and manages to these measures.
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Assistant Manager
$37k-44k yearly est. 60d+ ago
Store Manager
Raymour & Flanigan Furniture 4.6
Store manager job in Victor, NY
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* An established professional. You must possess business and interpersonal skills, emotional intelligence, determination and an ability to strategically plan for high-level performance
* Hands-on. You enjoy being on the sales floor and interacting with customers. Also, you are committed to your team by doing whatever it takes to help them be successful.
* A Multi-tasker. You will be responsible for running the day-to-day operations for our retail showroom in addition to mentoring and the successful development of multiple direct reports, while continuously inspiring everyone around you to perform at a high level.
* Accountable. You will be responsible for the sales performance of the showroom. A proven track record of achieving and exceeding sales goals is a must.
* An excellent communicator. Comfortable communicating with all levels throughout the organization and able to build effective partnerships through trust, respect, consistency and initiative.
* Flexible. You must be able to learn, adapt and grow in your role to achieve results. You must be able to lead change and build influence.
* Ethical. You will consistently apply fair and ethical behavior that mirrors our company's guiding principles.
* Reliable. Punctual and quick to respond to the needs of our customers and associates.
* Credible. Trustworthy, fair-minded and always doing what you say you will do.
* Team Oriented. Creates a work environment where associates work with the understanding that their own success is largely dependent on the success of the team.
* Motivating. Able to continuously inspire our associates to drive their business beyond their own expectation.
* Customer Service Driven. Works well with customers to create positive solutions when challenges or opportunities arise.
* Models the Way. Sets the example that others follow.
* Coordinate placement of merchandise on the showroom floor.
* Perform additional functions that may be assigned at the discretion of Regional Director.
Qualifications:
* Minimum 3 years in a storemanagement leadership role with high volume experience in "Big Box" retail environment.
* Proficient computer skills and the ability to learn new programs.
* Ability to inspire and motivate teams to achieve great success.
* Mentoring, coaching and development skills.
* You must be able to work a flexible schedule; including nights, weekends, holidays and special events.
* Bachelor's or Associate's degree preferred.
* Proficient computer skills in Microsoft Office programs including -- Outlook, Word, Excel, as well as the ability to learn proprietary programs.
Physical Requirements:
* Frequently move about the showroom over an 8-12 hour period to attend to customers needs.
* Walking, standing or sitting for extended periods of time as customer needs dictate.
* Push and pull furniture for merchandising and customer demonstration purposes.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$36k-50k yearly est. 29d ago
Manager of Transacations and Operations
AP Rochester 3.8
Store manager job in Rochester, NY
Are you a Real Estate Paralegal looking for a new AMAZING opportunity? AP is currently working with a Real Estate Investment Firm to secure a Direct Hire Manager of Transactions and Operations. This opportunity will allow you to join a rapidly growing firm and to work in a state of the art office space. This is a small group of very motivated and professional people that you want to align yourself with. The Rochester and Connecticut offices employee 14 people.
ABOUT THE ROLE
This role supports the full loan closing lifecycle and key operational functions. Working closely with Acquisition, Investment, and Finance teams, the Manager of Transactions and Operations assists with loan closings, third-party coordination, and loan onboarding. The position also provides operational and administrative support, including employee onboarding and document management. The role reports to senior finance leadership and is based in the Rochester office.
Responsibilities
Loan Closing and Transaction Support
Coordinate with acquisition and investment teams to collect required information from third parties such as appraisers and legal counsel
Assist with loan closing processes and ensure timely and accurate onboarding of loans
Work with loan servicers to set up and onboard newly closed loans
Administrative and Operational Support
Support new employee onboarding including technology setup, phone access, and equipment ordering
Manage document retention and organization
Assist with general office administrative functions
Cross-Functional Support
Cross-train and provide support for investor and accounting-related tasks during peak periods
Experience
Background in accounting, paralegal work, or related fields
Real estate knowledge or experience, including exposure to real estate closings, preferred
Knowledge, Skills, Abilities, and Other Characteristics
Proficiency in Microsoft Excel
Strong attention to detail with high standards for accuracy and organization
Self-starter with the ability to manage multiple priorities
Strong written and verbal communication skills
Ability to work effectively in a team-oriented environment
Professional, engaging demeanor with a customer-service mindset
How much does a store manager earn in Rochester, NY?
The average store manager in Rochester, NY earns between $31,000 and $99,000 annually. This compares to the national average store manager range of $30,000 to $73,000.
Average store manager salary in Rochester, NY
$55,000
What are the biggest employers of Store Managers in Rochester, NY?
The biggest employers of Store Managers in Rochester, NY are: