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Become A Store Manager Trainee

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Working As A Store Manager Trainee

  • Performing for or Working Directly with the Public
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Unpleasant/Angry People

  • $38,310

    Average Salary

What Does A Store Manager Trainee Do At Tesoro

* The following are to be learned and practiced during the specified training period._
* Customer Focus
* Customer Interaction:** _Consciously works to create positive customer interactions and shows a willingness to go above and beyond when the situation demands._
* Understands, actively demonstrates and promotes the principles of our commitment statement.
* Conforms to and ensures all associates conform to dress codes and appearance standards to make the customer feel comfortable and welcome.
* This includes grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance consistent with policy.
* Addresses customer concerns immediately; seeks appropriate resolution for the situation following SuperAmerica guidelines.
* Does not stop until the customer is satisfied.
* Maintains a pleasant attitude when dealing with customers, vendors and coworkers.
* Demonstrates excellent customer service skills; knows how to handle all transactions (i.e. cash, check, credit cards, EBT, etc.) and related programs (i.e. gift cards, money orders, coupons, lottery, My SA Rewards Card, etc.).
* Store Appearance:** _Creates an atmosphere that welcomes customers and makes them want to return to our stores._
* Promotes and maintains a clean and organized store appearance inside and out.
* Effectively supervises plan-o-gram integrity to promote a customer friendly visual presentation.
* Ensures proper signage is in place to feature all advertised and promoted items.
* Ensures all items are priced consistently and updated on a timely basis as needed.
* Product Availability/Inventory Management:** _Ensures products are in-stock, in date, and available for the customer’s purchase._
* Ensures items are displayed properly per the merchandising and marketing program.
* Understands the benefit of minimizing back stock and actively manages back stock.
* Audits inventory on a regular basis and develop staff to manage accurate on-hand quantities.
* Ensures all merchandising and marketing programs are executed properly.
* Ensures each shift is properly facing and rotating products and adding back stock to displays as needed.
* Trains associates on ordering products, verifying deliveries and posting accurate invoices.
* Leadership of Staff
* Provides support to store as needed, often beyond regularly scheduled work times.
* If not available, ensures that a reliable back up has been provided._
* Employee Interaction:
* Interacts with others in a way that gives them confidence in one’s and the organizations intentions.
* Follows through on commitments and sets the right example for others to follow.
* Serves as a mentor to new employees and models appropriate workplace behavior.
* Completes performance appraisals for staff in a timely manner and spends quality time reviewing with employee.
* Helps to build confidence by assisting and empowering staff to make correct decisions.
* Treats people fairly with dignity and respect.
* Fosters a collaborative, friendly, fun work environment.
* Creates excitement around store contests and motivates associates to drive sales goals.
* Fosters personal encouragement through recognizing and rewarding good performance.
* Accountability:
* Individual is autonomous, seeks out responsibility, and is held accountable for results both good and bad.
* Seeks to solve the problem or correct the action.
* Delegates both responsibility and authority when appropriate, and follows up to ensure proper completion.
* Recruiting/Retention/Training
* Identifies and attracts outgoing, customer-focused individuals to build the Customer Driven workforce.
* Performs initial interview, makes employment decisions including hiring, evaluating, scheduling, training, and disciplining employees, when applicable.
* Ensures all applications are forwarded to recruiting centers on a daily basis, when applicable.
* Communicates staffing forecast to recruiting centers, where applicable.
* Trains on the fundamentals behind being a Customer Service Expert, specifically:
* Creating positive customer interactions.
* Fostering willingness to go above and beyond to resolve customer service issues and prevent future occurrences when the situation demands.
* Promotes the principles of SuperAmerica’s commitment statement.
* Empowers employees to address customer concerns immediately and until the customer is satisfied within their authority.
* Trains and maintains food experts to support the overall food effort while engaging the entire staff to complete food related duties as necessary.
* Maintains high staff retention by developing leaders, empowering employees and increasing employees’ level of productivity.
* Keeps associates engaged, motivated and promotes a sense of ownership through continued training on customer perceptions, products, and promotions.
* Encourages feedback.
* Utilizes available tools to train employees and improve execution.
* Health, Environment, Safety & Security
* Demonstrates a high value for HES issues, initiatives and programs in both personal and organizational responsibilities.
* Integrates HES into day-to-day job performance.
* Maintains a safe environment for all customers, employees and self.
* Understands how to handle customer and employee injuries, incidents and accidents.
* Adheres to and trains associates on all applicable laws related to the sales of age restricted products, alcohol beverages, tobacco and fuel products.
* Responds quickly to all emergencies for the safety and security of customers and employees and notifies the proper authorities as required.
* Execution of Store Functions
* Sales Focus:
* Ensures proper signage and pricing are in place to stimulate customer purchase frequency.
* Ensures items are displayed properly per the merchandising and marketing program.
* Ensures each shift is properly facing and rotating products and adding back stock to displays as needed.
* Food Focus
* Ensures food service products are fresh and appealing by front facing and rotating products appropriately and removing out-of-date products.
* Follows and complies with all health and sanitation procedures and adheres to safe work practices.
* Administrative
* Utilizes various tools to ensure proper scheduling of all staff consistent with customer activity.
* Conducts area pricing surveys (requiring the manager to drive his or her own vehicle), reports the results and adjusts sales prices as directed.
* Determines the amount of fuel products on hand through established procedures.
* Encourages the use of approved tools to ensure work is challenging with a variety of tasks.
* Accurately completes the Daily Sales Report, payroll, bank deposit slips and other paperwork as required.
* Oversees the _Team SuperAmerica Worksheet_ ; ensuring all tasks have been completed thoroughly as dictated by shift and/or in the absence of the Store Manager.
* Follows all money handling policies and procedures.
* Performs and supervises all minor maintenance tasks and supports procedures for additional repairs/maintains work orders to eliminate inconvenience to the customer.
* Asset Control
* Minimizes preventable losses through employee development and retention.
* Adheres to and trains associates on all policies on operating pump controls, cash register, taking money and credit cards and making correct change.
* Observes customers at the pumps and inside the store, answers questions and assures that products are properly dispensed and purchased.
* Other
* Completes other duties as assigned by management

What Does A Store Manager Trainee Do At Walgreens

* Attend all Management Development Program (MDP) training classes.
* Learn about all of the possible situations that can occur in a retail store to prepare for the
* Assistant Store Manager or Store Manager position.
* Assist the Store Manager with the operation of the retail store and complete his/her duties in his/her absence.
* Enforce all policies and procedures to ensure excellent customer service is provided and to maximize the P&L performance of the store.
* Ensure the appearance of the store is pleasing to the customer and meets the requirements of the corporate office.
* Ensure the store opens and closes at the appropriate time.
* Ensure the proper procedures are followed for cash transactions and bank deposits.
* Interact with vendors to order ad, seasonal, and basic merchandise and ice cream (where applicable) for the store.
* Ensure all merchandise is set up according to plan-o-grams received from the corporate office.
* Execute weekly sales ads and price changes.
* Process recalled, damaged, outdated, and transferred merchandise.
* Receive merchandise deliveries from vendors and Rite Aid distribution centers.
* Verify vendor invoice information is accurate and enter it into the accounts payable system.
* Prepare the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order and easy to access.
* Analyze operating reports and make recommendations for improvement.
* Utilize Staffworks® software to complete the associate work schedule.
* Remain knowledgeable of the One
* Hour Photo department and film processing, if applicable.
* Assist the Pharmacy department when there is a high volume of customers.
* Request store maintenance when required.
* Assist with the general maintenance of the store, both inside and outside.
* Enforce all fire and safety rules and regulations set by the company and governmental agencies.
* Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behaviors.
* All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Rite Aid brand and strategy

What Does A Store Manager Trainee Do At Harbor Freight Tools

* Profit Maximization
* Drive sales to exceed financial goals
* Manage payroll and control expenses
* Foster a results-driven store environment
* Successfully execute special events
* Operational Execution
* Prioritize workload
* Validate execution of standard operating procedures
* Ensure compliance to company policies and procedures
* A subject matter expert in all operational processes
* Talent Optimization
* Acquire high quality talent
* Training and development
* Performance management
* Effectively staff and schedule
* Create a team atmosphere
* Customer Experience
* Ensure a helpful environment
* Ensure items are in-stock
* Ensure items are priced right
* Maintain a neat, clean, and organized store
* Ensure a consistent and appropriate level of safety, both in staff behavior and in facility maintenance
* Success Drivers:
* Drive for Results
* Uses data to set priorities and translates goals into action plans
* Consistently pushes self and others for results
* Manages internal and external communications
* Building High Performance Teams:
* Acquires and retains the right talent
* Trains, coaches and provides feedback
* Develops team for growth
* Problem Solving:
* Is solution oriented, sees problems as opportunities
* Looks beyond the obvious and doesn’t stop at the first answers
* Keeps the goal in mind and is not easily deterred
* Managing and Measuring Work:
* Clearly assigns responsibility for tasks and decisions
* Sets clear and measurable objectives
* Monitors process, progress and results and provides effective feedback
* Managerial Courage:
* Does not hold back what needs to be said and is not afraid to take action
* Provides on-time, direct, complete, and actionable positive and corrective feedback to others
* Customer Focus:
* Acts with internal and external customers in mind
* Understands and teaches how operational execution directly affects the customer experience
* Establishes and maintains relationships with customers and associates through respectful and effective communicatio

What Does A Store Manager Trainee Do At Sears Holdings

Responsibilities

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Top Skills for A Store Manager Trainee

OutstandingCustomerServiceMerchandiseDisplaysPayrollStoreOperationsFinancialReportsPharmacyLossPreventionInventoryControlSalesGoalsSuperviseCustomerComplaintsBankDepositsDailyOperationsCustomerSatisfactionInventoryManagementStoreManagementCompanyPoliciesInventoryLevelsHumanResourcesTrainingProgram

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Top Store Manager Trainee Skills

  1. Outstanding Customer Service
  2. Merchandise Displays
  3. Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service, resolved customer service issues, verified orders, generated new business from promotional materials.
  • Expand knowledge of comprehensive retail store operations from vendor relations and merchandise displays to customer complaint resolution and regulatory compliance.
  • Process store payroll and write employee schedules.
  • Ensured proper execution of all store operations and company programs while maximizing store sales and profits.
  • Handled administrative details such as financial reports, budgets, and agendas according to requirements.

Top Store Manager Trainee Employers

Store Manager Trainee Videos

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