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Become A Store Protection Specialist

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Working As A Store Protection Specialist

  • Communicating with Supervisors, Peers, or Subordinates
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Assisting and Caring for Others
  • Unpleasant/Angry People

  • Repetitive

  • $30,160

    Average Salary

Example Of What A Store Protection Specialist does

  • Monitor sales floor for potential safety issues.
  • Understand the Loss Prevention Awareness program, the Shortage Highway and the SPS position.
  • Interact with store management obtaining their approval on reset.
  • Used internal and external intelligence to positively impact shortage trends.
  • Observe store for internal or external theft indicators.
  • Assist in building great partnerships with store leaders and associates.
  • Observe proper checkout procedures for customers and associates.
  • Provided great customer service by greeting customers and answering questions.
  • Train and educate on shortage reduction initiatives.
  • Provided visible presence at entrance and exits.
  • Observe and report any suspicious activity and safety hazards.
  • Investigated crime suspects, and responded to emergencies and unsafe or suspicious behavior.
  • Increase store awareness on effective processes to minimize operational shortage.
  • Share best practices for safety and customer service with other team members to help improve the store's efficiency.
  • Provided basic technical support seamlessly on the sales floor.
  • Walked sales floor to identify and address potential theft indicators.
  • Investigated known or suspected external & internal theft along with vendor fraud.
  • Provided visible presence at store entrances/exits and on sales floor, monitoring for potential safety issues.
  • Develop Great Teams and Partnerships, Mitigate Theft and Fraud, Maintain A Safe and Secure Environment, Minimize Operational Shortage.
  • Mitigate theft and fraud through providing customer service and other company tools.

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How To Become A Store Protection Specialist

Most security guard jobs require a high school diploma. Gaming surveillance officers sometimes need experience with security and video surveillance. Most states require guards to be registered with the state, especially if they carry a firearm.

Education

Security guards generally need a high school diploma or equivalent, although some jobs may not have any education requirements. Gaming surveillance officers also need a high school diploma or equivalent and may need experience with video surveillance technology depending upon assignment.

Training

Although most employers provide instruction for newly hired guards, the amount of training they receive varies. Most guards, however, learn their job in a few weeks. During those few weeks, training from their employer typically covers emergency procedures, detention of suspected criminals, and proper communication.

Many states recommend that security guards receive approximately 8 hours of pre-assignment training, 8–16 hours of on-the-job training, and 8 hours of annual training. This may include training in protection, public relations, report writing, deterring crises, first aid, and other specialized training related to the guard’s assignment.

Training is more rigorous for armed guards because they require weapons training. Armed guards may be tested periodically in the use of firearms.

For gaming surveillance officers and investigators, some employers prefer candidates with previous work experience in casinos or individuals with a background in law enforcement. Experience with video technology can also be helpful in using surveillance systems and software.

Drug testing may be required as a condition of employment and randomly during employment.

Licenses, Certifications, and Registrations

Most states require that guards be registered with the state in which they work. Although registration requirements vary by state, basic qualifications for candidates are as follows:

  • Be at least 18 years old
  • Pass a background check
  • Complete training

Guards who carry weapons usually must be registered by the appropriate government authority. Armed guard positions have more stringent background checks and entry requirements than those of unarmed guards. Rigorous hiring and screening programs, including background, criminal record, and fingerprint checks, are required for armed guards in most states.

Some jobs may also require a driver's license.

Advancement

Some guards advance to supervisory or security manager positions. Those with experience or postsecondary education should have an advantage. Armed security guards have a greater potential for advancement and enjoy higher earnings.

Some guards with management skills open their own security guard business. Guards can also move to an organization that needs higher levels of security, which may result in more prestige or higher pay.

Important Qualities

Decisionmaking skills. Guards and officers must be able to quickly determine the best course of action when a dangerous situation arises. 

Patience. Security guards and officers may need to spend long periods standing and observing their environment without distractions.

Observation skills. Guards and officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary.

Physical strength. Guards must be strong enough to apprehend offenders and to handle emergency situations.

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1,437 Store Protection Specialist jobs More

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Top Skills for A Store Protection Specialist

CustomerServiceVendorFraudLossPreventionPoliciesMinimizeOperationalShortagePotentialSafetyIssuesSalesFloorPartnershipsProvideStoreLeadersGreetingCustomersPotentialTheftVisiblePresenceExternalTheftIndicatorsSuspiciousBehaviorMitigateTheftStoreEntrances/ExitsCommandPresenceSuspiciousActivityShortageTrendsSPSEffectiveProcesses

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Top Store Protection Specialist Skills

  1. Customer Service
  2. Vendor Fraud
  3. Loss Prevention Policies
You can check out examples of real life uses of top skills on resumes here:
  • Assisted store Supervisory Staff in establishing a high level of customer service/awareness and protection of company assets.
  • Report to management suspected internal theft, external theft, or vendor fraud.
  • Develop associate's knowledge of loss prevention policies through training and recognition.
  • Maintained a safe and secure environment and minimize operational shortages.
  • Monitor sales floor for potential safety issues.

Top Store Protection Specialist Employers

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What Kind Of Companies Hire a Store Protection Specialist

  1. Ross Stores
  2. Ross Inc
  3. Apple
  4. Charter Communications Holdings, LLC
  5. Dd's DISCOUNTS
  6. CROSSMARK
  7. SPS
  8. Nebraska Book Company - University Bookstore #508
  9. Kroger
  10. Alluring Hardwood Floors
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