Store Protection Specialist Skills

• Partnered with store management to examine and communicate shortage trends and conducted monthly safety meetings.
• Store manager reports a higher level of commitment by all the associates to security compliance, following the shortage trends.
• Coached and trained new and current employees on shortage trends, internal and external theft.
• Mitigated theft and fraud within the company by understanding and observing shortage trends.
• Assessed company metrics to help identify shortage trends.
• Studied store metrics to identify potential shortage trends.

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• Provided great customer service to customers while observing and communicating potential internal and external theft indicators to management.
• Assist store supervisory staff in establishing a high level of customer service/awareness and protection of company assets.
• Developed working relationships with store management and delivered exceptional customer service to club members.
• Resolve identified theft through positive customer service interaction and written and oral reports.
• Worked in an exceedingly paced situation where executed customer service accuracy and efficiently.
• Deterred theft by providing customer service, providing information on store activity.
• Experience in providing and delivering consistent and effective customer service.
• Provide excellent customer service and maintain a positive work environment.
• Maintained a professional appearance and commanding presence with customer service.
• Delivered excellent customer service and demonstrated a high degree of professionalism
• Provided quality and friendly customer service to every store customer.
• Maintained a professional image and implement excellent customer service goals.
• Relieved cashiers for break/lunch while providing excellent customer service.
• Deliver an outstanding customer service experience for every customer.
• Translate technology-speak into everyday language with extraordinary customer service.
• Provided daily customer service to ensure customer satisfaction.
• Direct customer service and consistently fulfilled additional requests.
• Preformed customer service under minimal supervision.
• Greet customers tremendous Customer Service.
• Answered an average of 30 calls per day by addressing customer service inquires, solving problems and providing new product information.

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• Observed and identified internal and external theft indicators and communicated to Store Manager and Area Loss Prevention Manager directly.
• Work closely with store management to increase loss prevention awareness maintain operational excellence and minimize the overall losses.
• Minimize operational shortage: drive internal store awareness and loss prevention program execution to improve inventory results.
• Coached associates on loss prevention trends to minimize operational shortage and ensured knowledge retention with daily check-ins.
• Communicate with District Manager and Area Loss Prevention Manager regarding any new findings regarding Loss Prevention.
• Communicated to management and loss prevention about shortage trends, safety concerns and suspicious behavior.
• Mitigated inventory shrinkage using loss prevention measures.
• Worked with store management, area loss prevention manager and local law-enforcement to prevent and prosecute theft at the store location.
• Identify, investigate and resolve internal and external theft or fraud by promoting loss prevention awareness with leadership of store associates.
• Develop and Lead a Rank 2 Best In Class Loss Prevention Team with the cooperation/assistance of upper management and Corporate.
• Keep detailed notes and communicate with loss prevention team and management about any activity that went on throughout the day.
• Provide heightened Loss Prevention awareness and large service presence and customer service engagement to deter theft and mitigate loss.
• Gather loss prevention team and institute strategies that can help reduce shrink in areas that are the most vulnerable.
• Advised loss prevention team and conducted investigations of significant threats and the loss or misappropriation of company property.
• Provide security and loss prevention services to the store to mitigate theft and fraud both internally and externally.
• Obtained top performer on Loss Prevention Team and was awarded the responsibility of training new associates on protocols.
• Trained loss prevention staff, retail managers, and store employees on loss control prevention and safety behaviors.
• Share expertise on physical security and loss prevention systems through new store openings, remodels, and expansions.
• Conducted on-site training of security staff, store associates and management on Loss Prevention practices and store safety.
• Target is a leader in the retail industry and is considered a leader in the loss prevention sector.

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• Report to management suspected internal theft, external theft, or vendor fraud.
• Investigate known or suspected internal theft, external theft, or vendor fraud.
• Identify and report merchandise or stock shortages Investigate known or suspected internal theft, eternal theft, or vendor fraud.

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• Maintained a safe and secure environment by supporting a store safety culture and exhibiting a professional/command presence at all times.

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• Conducted investigations regarding suspected incidents of internal and external theft.
• Report any internal/external theft to my supervisor
• Mitigated internal and external theft.
• Maintain a mobile state to observe, communicate, and address potential internal and external theft.
• Establish teams and partnerships among management and staff to further deter external theft.
• Mitigate theft & fraud: drive internal and external theft reduction.
• Investigate internal and external theft.
• Deterred internal and external theft.
• Mitigated internal and external theft Maintained a safe and secure environment.
• Provided visual deterrent from external theft Observed and reported shrink indicators, plus theft within the store.
• Drive a high internal, external theft program assure any dishonest behavior is reported to management .
• Minimize internal/external theft, developing great teams and maintaining safe and secure environment.

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• Monitored entrances/exits and sales floor to identify suspicious behavior.
• Observed sales floor and investigated suspicious behavior.
• Monitored sales floor utilizing Closed Circuit Television.
• Addressed loss trends with management, communicated safety topics and proper procedures with associates, monitored sales floor, etc.
• Cashier - Operate the cash register as well as giving great customer service and recover departments on the sales floor.
• Maintain a high level of awareness and customer contact on the sales floor, while conducting great customer services.
• Utilized client service reporting, sales floor observations, and coaching to ensure a positive experience for each customer.
• Monitored and patrolled sales floor of store, constantly communicating with managers and other associates in store.
• Supervised the sales floor for any potential indicators that could harm the sales of the store.
• Observed and communicated associate behavior, on registers or on the sales floor, to management.
• Open and close store, also worked fitting room, stock room and sales floor.
• Demonstrate organizational skills by sorting and stocking merchandise on sales floor according to current guidelines.
• Deterred theft opportunities by monitoring entrances, exits and the sales floor for suspicious behavior.
• Mitigated theft and fraud by monitoring sales floor for signs of internal and external theft.
• Provided visual presence at entrances/exits and on sales floor in a company issued vest.
• Minimized theft and fraud by monitoring entrance/exit and sales floor for potential theft.
• Tasked with watching over sales floor as a preventative measure against shoplifting.
• Conducted hourly sales floor and stock room sweeps for suspicious activity.
• Complete sales floor audits and provide accurate documentation of results.
• Maintain a safe and secure sales floor and stock room.

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• Demonstrated effective communication with store leadership.
• Partner with store leadership an associate to ensure proper safety behavior practices which help reduced future incidents.
• Provided assistance to store leadership to maintain a safe and secure environment for associates and customers.
• Maintained a safe and secure environment thoroughly by giving assistance to store leadership and associates.
• Check doors, check locks and communicate with store leadership and associates.
• Partnered with store leadership to maintain a safe and secure environment.
• Build partnerships with store leadership and associates.
• Communicate with Regional and Store Leadership regarding in-store product availability Order demo supplies and maintain demo equipment as needed.
• Work withother store leadership to promote a safety culture with store associates to provide a safe store environment.

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• Provided excellent customer service by greeting customers and answering questions.
• Provide great customer service by greeting customers and answering questions, regular involvement with internal and external partners.
• Provide great customer service by greeting customers and providing assistance with questions.
• Deterred theft by commanding a presence at the entrance while greeting customers.
• Deterred theft by greeting customers, and walking the store.
• Provide great customer service by greeting customers and associates.

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• Maintained a safe and secure environment for store employees by providing a visible presence.
• Provided a visible presence at store entrance in uniform to mitigate theft and fraud.
• Provide a visible presence at the entrance and exits.
• Prevented losses and maintained safe and secure environment by being a visible presence while conducting receipt checks and impressions of control.
• Maintain a visible presence at the entrance and exit of the building to deter theft of Target's assets.
• Be a visible presence in the store location to deter, prevent, reduce, and eliminate losses.

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• Provided visible presence at store entrances/exits.
• Identified suspicious and illegal activities by monitoring the store entrances/exits and sales floor.
• Command a presence at store entrances/exits.
• Provide A Visible Presence At Store Entrances, Exits, And On The Sales Floor.

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• Observe customers and associates for any signs of dishonest/suspicious behaviors.
• Provide customer service to all guests and observe and report to the manager all suspicious behaviors of guests and associates.
• Investigated crime suspects, and responded to emergencies and unsafe or suspicious behavior.
• Mitigated theft and fraud by monitoring store for potential theft and suspicious behavior.
• Monitored, reported, and recorded suspicious behavior of employees and customers.
• Observed suspicious behavior and reported upon sight.
• Be very observant of suspicious behavior.
• Documented each damaged item found Observed suspicious behavior on store property Provided excellent customer service Documented description of suspicious persons

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• Mitigated theft and fraud by understanding and communicating shortage trends, as well as observing and communicating potential internal/external theft indicators.
• Mitigate theft and fraud by observing/communicating potential internal and external theft indicators.
• Observed and communicated potential internal and external theft indicators to Store Manager.
• Communicated internal and external theft indicators with other specialists on duty.
• Observed and communicated internal and external theft indicators.
• Identify potential internal and external theft indicators.
• Mitigated theft and fraud by promoting the shortage highway program while understand and responding to internal and external theft indicators.
• Mitigate theft and fraud: Observe and communicate internal and external theft indicators, understand and communicate shortage trends.
• Observe store for internal or external theft indicators.

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• Created and implemented management and employee training program for new retail concept and successfully opened 22 retail stores.
• Receive Ovation award (twice quarterly) for best customer service of all Apple Retail Stores.
• Ensured safety and security of a big box retail store.
• Monitor and command the front door of retail store.
• Store Protection Specialist for a retail store.
• Addressed customer concerns and provided support for customer dissatisfaction with Microsoft retail store experiences.

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• Increased store awareness on effective processes to minimize operational shortage as well as training and educating on shortage reduction initiatives.
• Increased associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
• Minimized Operational Shortage by increase store awareness on effective processes to minimize operational shortage.
• Train and educate store for awareness on effective processes to minimize operational shortage.
• Trained associates to increase awareness on effective processes to minimize operational shortage.
• Maintain a safe & secure environment * Increase store awareness on effective processes to minimize operational shortage.

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• Supervised a group of 5 Store Protection Specialists (SPS) ensuring the store was safe and secure at all times.
• Maintain accurate records and reports of all identified theft activity and communicate as necessary t to SPS management.
• Understand the Loss Prevention Awareness program, the Shortage Highway and the SPS position.
• Recognized on company intranet website on several occasions for high performance as Mobile SPS.
• Coached associates and fellow SPS on all process opportunities and Loss Prevention knowledge.
• Train SPS team on polices and expectations, giving coaching as needed.
• Served as Store Protection Specialist (SPS) for Ross Stores Inc.
• Hired as SPS, Worked part-time while going to school.
• Promoted to Full-time SPS Lead within the first 6 months.
• Store Protection Specialist (SPS) - Training and coaching associates on store policies and procedures.
• Filled out sps work sheets on a daily basis.

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• Job role included gathering theft indicators and using internal/external intelligence to positively impact shortage trends.
• Manage internal and external intelligence to prevent shortage trends.
• Reduced and controlled loss of inventory Gathered theft indicators and used internal or external intelligence to impact shortage trends
• Identified and resolved potential theft indicators and gathered theft indicators, while utilizing internal and external intelligence systems.
• Gather theft indicators and use internal and external intelligence to positively impact shortage trends.

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• Mitigate theft and fraud internally and externally and monitor cameras for suspicious activity.
• Review security footage and examine sales reports for suspicious activity.
• Viewed security cameras to monitor any suspicious activity.
• Recorded any loss of inventory and suspicious activity.
• Maintain a log with relevant theft/suspicious activity.
• Observe and respond to any suspicious activity or potential signs of internal or external fraud or theft throughout the store.
• Protected the stores merchandise by looking for suspicious activity of customers, vendors and associates and vagrants.
• Watched for suspicious activity of customers and associates at checkout.
• Patrol retail space and observe client for any suspicious activity.
• Monitored doors and people within the store for suspicious activity.
• Maintain safe and secure environment, watch for suspicious activity.
• Prevented store loss by being aware of suspicious activity.
• Mitigate theft, observe suspicious activity, and reduce shortage
• Project store from theft and suspicious activity.
• Communicate often with management of any suspicious activity in store and outside of store.
• Observed customers and reported suspicious activity to supervisors Helped customers locate merchandise in the store Maintained store cleanliness

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• Maintained a safe and secure environment by vindicating a command presence and communicating all safety concerns to management staff.
• Maintain safe and secure environment, demonstrate a command presence, minimize operational shortage, and developing great teams and partnerships.
• Be state-certified to perform guard duties, and maintain a command presence in the store at all times.
• Maintain a command presence as well as conduct hourly shortage walks throughout the perimeter of the store.
• Monitored security cameras, patrolled entire store, provided strong customer skills and command presence.
• Maintain a safe and secure environment: Demonstrate a command presence and professional appearance.
• Achieved 100% Up Front Command Presence, maintained safe & secure environments.
• Mitigated theft and fraud by maintaining a command presence and professional look.
• Provide command presence creating costumers at the door and throughout the store.
• Maintain a strong command presence and a shrink oriented environment.
• Maintain a command presence in the store.
• Command presence and daily notes.
• Devoloped great teams and partnerships and maintained a command presence in front of store.
• Mitigated theft and fraud by maintaining a command presence in the top 10 depts.
• Mitigate theft and fraud through command presence and customer service.

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• Observed proper checkout procedures for customers and associates developing great teams & partnerships
• Observed and provided feedback on proper checkout procedures for customers and associates.
• Greet customers and answer questions Observe proper checkout procedures for customers and employees Educate on shortage reduction initiatives Train new employees

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• Provide visible presence at store entrances/exits and on sales floor in a company issued vest, monitoring for potential safety issues.
• Maintained a safe and secure environment by covering all entrances and exits and walking the sales floor monitoring potential safety issues.
• Provide visible presence at store entrances and exits while monitoring for potential safety issues.
• Monitor sales floor for potential safety issues.
• Monitored store for potential safety issues.

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• Partnered with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage.

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• Greeted customers, deterred opportunity for theft by physical presence in company issued vest, and monitored Code 50 policy.
• Greeted customers and deterred opportunity any type of theft by giving a physical presence in the issued uniform.
• Greeted customers, deterring opportunity for theft by physical presence.

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• Improved store awareness on effective methods to minimize operational shortage.
• Increased store awareness on process to minimize shortages; trained on shortage reduction initiatives.

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• Worked directly with store management to oversee the implementation of company policies
• Monitored and deterred external and internal theft Coached/ Trained Associates on Company policies Participated in maintaining a safe and secure working environment
• Monitored department operations to ensure compliance with established rules and regulations and ensured that associates followed company policies and procedures.
• Monitor department operations every day to check any violations of company policies regarding safety and property and personal hazards.
• Followed food safety procedures according to company policies and health and sanitation regulations.
• Carried out supervisory responsibilities in accordance with company policies and applicable laws.

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• Participate in conference calls, scheduled district meetings, etc.
• Conduct conference calls, scheduled district meetings, etc.
• Participated in conference calls and team meeting to discuss outcomes
• Attend store meetings/conference calls when necessary 14.

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• Conducted security updates with all security personnel on site.
• Trained new security personnel on procedures and guidelines.
• Conduct emergency training drills for all security and non-security personnel.
• Maintain the integrity and development of additional security personnel.
• Supervised teams of security personnel.
• Trained new hire security personnel and Implementing security policies and procedures & programs.

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• Maintained a safe and secure environment Ran internal and external investigations using CCTV and loss prevention reports
• Trained and educated new hire Store Protection Specialists on shortage reduction initiatives and CCTV surveillance.
• Monitored and operated the closed-circuit television (CCTV) system and control room.
• Monitored CCTV footage of all areas in the store and outside parking structure.
• Prevent theft encourage shortage highway communicate with MOD .. Watch cctv to catch theft walk store
• Patrol on foot, security checks, cctv,greet clients

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• Embrace company values and have a mentality to protect the Ross treasure.
• Embraced company values and had a mentality to protect the store.

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• Maintained a safe and secure work environment while maintaining a professional appearance.
• Organized daily notes and maintained a professional appearance.
• Resolved guest complaints while maintaining a professional appearance.
• Maintained a professional appearance at the main entrance as guests entered and exited the store.
• Maintain a professional appearance and presence.
• Maintain a professional appearance consistent with the requirements of the job.

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• Conducted sales of Apple hardware and software, as well as third party product lines, to both businesses and individuals.
• Presented and sold total solutions for Apple computers and mobile devices, software and accessories.
• Turn customers into owners of Apple products by building relationships that last a lifetime.
• Performed group workshops for customers curious to learn about Apple products.
• Advised customers on Apple computer and mobile device purchases.
• Maintain knowledge of Apple hardware and software specifications.
• Develop business leads for Applestore Business Department
• Retail sales, knowledge in Apple hardware, software, and accessories Customer support and technical services
• Transform visitors into loyal Apple customers Help to create energy and excitement around Apple products.

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• Trained associates is store safety practices to mitigate potential safety hazards.
• Keep the Store safe, running smoothly, prevent theft and fraud, prevent safety hazards, monitor store behavior.
• Checked the store hourly for safety hazards, suspicious customers and tampered with merchandise.
• Conducted random patrols throughout the store, looked for potential safety hazards and shoplifters.
• Maintain a Safe and Secure Environment by: Observing and counter-acting all safety hazards.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment
• Documented all daily duties, safety hazards, and emergencies.
• Practiced all safety hazards when working with food and hygiene.
• Observe and report any suspicious activity and safety hazards.

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• Maintained stock room and docking area.
• Reduced shrink by .87% from [ ] Stock Room Associate.
• Impact Manager Responsibilities- processing shipments/transfers, inventory control, stock room management, implementing Units Sold Reports.
• Monitor inventory and maintain well-organized stock room and records.
• Developed stock room organizational techniques for faster retrieval.
• Attend to customers, cashier, up keep of the store, stock room work, and other duties as assigned.

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• Welcome customers into the store with a friendly gesture, eye contact and a smile.
• Greeted all customers with a smile and eye contact.

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• Prepared and implemented department's Business Resiliency Plan to ensure compliance with established policies, regulations and procedures.
• Reviewed and analyzed records, reports, and documents to ensure compliance with company operational expectations.
• Monitored operations to ensure compliance with safety or security policies or regulations.
• Monitor department operations to ensure compliance with established rules and regulations.
• Monitor department operations to ensure compliance with established rules and regulations.
• Conduct physical examination of property to ensure compliance with security regulations.

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• Train and educate associates about inventory shortage reduction initiatives, and provide excellent customer service to customers.
• Conduct productive merchandise recoveries to prevent inventory shortage by providing a visible security presence and by using guest service techniques.
• Work with store personal to identify inventory shortage and recommend solutions.

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• Establish critical thinking and problem-solving skills while securing store assets from over 200 customers per day.
• Maintain safe and secure environment while protecting store assets.
• Protect store assets and minimize shortage.
• Reduced the store previous year shrink/loss results from $160,000 to $80,000 with success of protection of store assets.
• Assist the Store Manager, with the protection of store assets through observation of customers and store Team Members.
• Use of nationwide database to write reports, research theft trends, and adapt in-store assets protection strategies.

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• Collected theft indicator data and developed action plans accordingly.
• Identify shortage risks through regular review of indicator reports; Partner with stores to develop action plans to address/minimize operational shortage.
• Addressed top shrink areas throughout the store and created action plans to positively affect monthly shrink percentages.
• Created, reviewed, and implemented action plans to address top shortage areas.
• Completed action plans, and addressed top shortage in departments throughout the store.
• Evaluate shortage reports and produce action plans to improve shrink results.
• Worked with management on inventory loss reports and creating action plans.

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• Write daily reports on activities of the day and be able to articulate the four key objectives during interactions.

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• Monitor, respond to and communicate serious incidents and physical security concerns to the manager and ALPM.
• Share shrink information and communicate serious incidents with other stores and district management.
• Recorded data of serious incidents, safety concerns, and theft indicators.
• Monitored, responded, and communicated all serious incidents and physicalsecurity concerns to the MOD and ALPM.

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• Maintained accurate records of daily activities in Store Protection Specialist notebook.
• Collaborated with management in daily activities.
• Write reports of daily activities, irregularities, unusual occurrences and violations.
• Completed hourly detailed reports of daily activities Responded to security alarms and dishonest customers Trained other associates in preventing and mitigating theft
• Documented daily activities Prevented internal and external theft Effectively serviced customers in store and on the phone Ensured overall safety
• Submit accurate records of daily activities and travel incurred in fulfilling assignments.

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• Established a professional and courteous presence at customer doors to enhance a safe environment.
• Contributed to lowering shrink Maintaining safe environment.
• Create safe environment for customers and employees Cash Handling Implement safety regulations and procedures
• Operate touch screen computerized cash register system -Customer Service -Maintain clean and safe environment
• Worked closely with neighboring retailers and law enforcement, maintaining safe environment and promoting community well being.
• Maintain a safe environment for employees and customers while communicating through walkies-talkies regarding suspicious behavior.

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• Train all new associates on store polices and functions.
• Train new associates as Store Protection Specialists.
• Recruited, trained and scheduled new associates to become high performing store employees.
• Oversee customer projects and supervise assistant design staff and train new associates.
• Trained and developed new associates on POS system and key sales tactics.
• Train and mentor new associates on procedures and sales techniques.

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• Directed responsibility for Front End associates.
• Provided feedback on the performance of their front end associates.

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• Certified Buddy Trainer coaching all new associates on shortage and safety procedures
• Enforced company and store policy on shop lifting and safety procedures to employees and customers.
• Created visual displays promoting store safety procedures and assisted in implementing an employee reward system for positive safety conduct.
• Monitored accounting processes for the management of site cash depository while adhering to all company Haz-Mat and safety procedures.
• Communicate safety procedures and important store policies to management and sales associates.
• Provide documentation of accident reports resulting in improvement in safety procedures.

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• Cross train and work within the Document Receiving, Editing, Imaging and Data Entry sections.
• Completed data entry into SWTS database to update Customer Care and Billing System.
• Manage store room, shipping and receiving, data entry, inventory
• Resolve any issues or situations that arised.Data entry of invoices,corrections, price changes in the register system.
• Provide general assistant to owner including data entry and filed documents.
• Preserved appropriate data entry for inventory of products.

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• Performed store audits and evaluated results for store shrinkage.
• Conduct store audits to indentify problem areas or procedural defeciencies.
• Conducted surveillance, handled investigations with professionalism and diplomacy, and finalized store audits.
• Apprehended shoplifters in accordance with guidelines, Conducted store audits to identify problem areas or procedural deficiencies.
• Performed store audits through undercover assignments to detect shop lifters and surveillance operations.
• Conduct store audits to identify problem areas or procedural deficiencies.

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• Greeted customers, deterring opportunities for theft by physical presence, and monitoring while executing store policies.
• Minimized operational errors by supervising cash transactions, enforcing store policies, etc.
• Coach new associates on overall store policies and procedures.
• Assist in enforcing store policies and procedures.
• Enforced store policies and safety protocols Provided professional customer services.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges Supervise the service desk while giving excellent customer service.

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• Perform all management responsibilities in MOD company standards.
• Communicate, organize and maintain staffing and training according to company standards during two Store Grand-Openings.
• Up hold all company standards of food Quality, and Manage food costs.
• Managed all store processes to company standards including freight processing, merchandise presentation and reconciliation of all cash and inventory transactions.
• Protected company's financial interest by reconciling assigned cash drawers of daily transactions always maintaining company standards.
• Maintained a neat well groomed appearance including impeccable personal hygiene and minimal jewelry that met company standards.

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