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Store sales associate skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Peter Weiss Ph.D., P.E.,

Travis Kurowski Ph.D.

Below we've compiled a list of the most critical store sales associate skills. We ranked the top skills for store sales associates based on the percentage of resumes they appeared on. For example, 19.9% of store sales associate resumes contained sales floor as a skill. Continue reading to find out what skills a store sales associate needs to be successful in the workplace.

15 store sales associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how store sales associates use sales floor:

Provided diverse customer service, Accurately and efficiently operated registers and maintained all receipts, Maintained an inviting sales floor.
Supervised apparel department and promoted product care Merchandised sales floor visuals Processed out-of-store sales and shipments

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how store sales associates use pos:

Computed sales prices, total purchases and received and processed cash or credit payment using a POS system.
Skilled with 5 plus years of POS systems, MS Office, Internet and other computer software !

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how store sales associates use product knowledge:

Trained employees on permission marketing and product knowledge to increase positive customer interactions.
Dedicated to continuously improving sales and product knowledge.

4. Store Sales

Here's how store sales associates use store sales:

Drive store sales by positively influencing associate behaviors.
Assisted customers with store sales ensuring a great customer experience on their purchase of items, processed cash and credit transactions.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how store sales associates use customer service:

Position required professional customer service and knowledgeable sales ability, enabling the development and continuation of positive relationships with customers.
Provided excellent customer service with a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer.

6. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how store sales associates use stock room:

Stock room holder made sure the stock room was kept in order and shipped and received freight.
Worked with Manager and staff to ensure stock room inventory as well as processing shipments.

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7. Floor Stock

Floor Stock refers to inventory items that are reserved for the purpose of replacing items that are on the shelves of the main floor of a store when they are exhausted. They are usually reserved at the storage area of any shop and are only needed when the products in the main room have been bought up by customers. In the pharmaceutical industry, it refers to the supply of drugs that have been sent to those in need of it after being prescribed.

Here's how store sales associates use floor stock:

Processed and replenished merchandise, stocked inventory, and served as floor stock monitor.
Work on the floor stocking and assisting the customers with selections and purchases.

8. Facebook

Here's how store sales associates use facebook:

Updated store blog & Facebook profile and assisted in editing the monthly newsletter for artists and customers.
Posted daily promotions on Facebook and Twitter.

9. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how store sales associates use loss prevention:

Balanced daily financial transactions and practiced loss prevention procedures and other retail duties as required.
Administered, measured and organized loss prevention efforts.

10. Store Management

Here's how store sales associates use store management:

Succeeded in training my store aid successfully in store managements and recommending him to the general manager for promotion
Assist Store Management by merchandising product, monitoring inventory, and keeping the store looking its best.

11. Security Practices

Here's how store sales associates use security practices:

Maintain knowledge of current sales and promotions policies regarding payment, exchanges & security practices.
Maintained an awareness of customers to increase levels and reduce security risks maintained current policies regarding payment exchanges and security practices.

12. Retail Store

Here's how store sales associates use retail store:

Managed multiple RadioShack retail specialty electronics retail stores.
Maintained retail store front on a daily basis- updated displays and vignettes as needed.

13. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how store sales associates use retail sales:

Cash register-Customer Service-Inventory-Created displays-Answered phones-Retail Sales
Lead team that exceeded sales goals bringing company up from #46 to #1 in retail sales.

14. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how store sales associates use sales transactions:

Perform register sales transactions quickly and accurately in accordance with established cash control.
Process sales transactions utilizing point-of-sale system.

15. Customer Complaints

Here's how store sales associates use customer complaints:

Field all customer complaints and/or concerns and utilize all available service recovery tools to ensure customer satisfaction.
Answer customer questions/concerns or resolve customer complaints providing information on procedures or policies.

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What skills help Store Sales Associates find jobs?

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What store sales associate skills would you recommend for someone trying to advance their career?

Peter Weiss Ph.D., P.E.

Professor, Website

There is a lot of advice I would share with a new graduate. This includes the following:

Never pass up an opportunity to learn something new. Every situation you find yourself in will provide learning opportunities.
Although it's important to learn when to say no, be very careful when turning down an opportunity. You never know what doors will open when you say yes to something.
Find and develop a unique skill set or ability to set yourself apart in the office.
Always behave in a professional manner and maintain good relationships with other engineers you work with or have encountered (even when switching jobs for any reason)

What technical skills for a store sales associate stand out to employers?

Travis Kurowski Ph.D.

Assistant Professor of Creative Writing, Writing Program Lead, York College of Pennsylvania

Honestly, good writing skills are always in high demand. You'll see this in almost every field because at every level of business-from information management to internal communication to engaging customers, clients, and partners-clear, effective communication is critical. Other writing graduate skills that stand out to employers are project management skills, editing; quantitative and qualitative research; and practical design. It's not a technical skill, perhaps, but I can't help note that high up on the lists for almost all employers is creativity, a skill interlaced through many courses in quality writing programs.

What soft skills should all store sales associates possess?

Alexander Nagel Ph.D.

Assistant Professor, Assistant Chair, Art History and Museum Professions, Fashion Institute of Technology

Soft skills needed are flexibilities to adapt quickly to new opportunities, to be open to non-traditional career paths. Being organized and responsive to email correspondence, being friendly and kind, having empathy are values that will never be out of fashion. FIT is known for being home to "unconventional minds," and our students are super creative, engaged, and ready to take on challenges.

Do you want to know more?

List of store sales associate skills to add to your resume

The most important skills for a store sales associate resume and required skills for a store sales associate to have include:

Sales Floor
POS
Product Knowledge
Store Sales
Customer Service
Stock Room
Floor Stock
Facebook
Loss Prevention
Store Management
Security Practices
Retail Store
Retail Sales
Sales Transactions
Customer Complaints
Good Judgment

Stock Shelves
Math
Cleanliness
Cash Handling
Retail Environment
Strong Customer Service
Clean Store
Customer Satisfaction
Phone Calls
Store Operations
Customer Sales
Store Appearance
Inventory Counts
Inventory Control
Multitasking
Payroll

Bank Deposits
Punctuality
Store Merchandise
Quality Customer Service
Cash Control
Financial Transactions
Customer Orders
Customer Relations
Display Cases
Merchandise Handling
Stock Merchandise
Cash Registers
Store Opening
Sales Reports
Cell Phones
Customer Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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