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Store shopper skills for your resume and career

Updated January 8, 2025

2 min read

Quoted expert

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical store shopper skills. We ranked the top skills for store shoppers based on the percentage of resumes they appeared on. For example, 57.9% of store shopper resumes contained groceries as a skill. Continue reading to find out what skills a store shopper needs to be successful in the workplace.

8 store shopper skills for your resume and career

1. Groceries

Here's how store shoppers use groceries:

Selected groceries at customer s request, Bagged groceries, and Loaded groceries into cars
Maintained the highest client satisfaction scores possible throughout entirety of employment-Accurately and quickly choose groceries and delivered to client homes

2. Grocery Store

Here's how store shoppers use grocery store:

Shopped for customers in the wholefoods grocery store using the application.
Fulfilled online orders/customer service at a large chain grocery store

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how store shoppers use product knowledge:

Provided incomparable work ethic for large home improvement store while delivering exceptional service to customers and utilized expertise and product knowledge.
Greeted customers and maintained an awareness of all product knowledge information, merchandise promotions, and advertisements.

4. Strong Customer Service

Here's how store shoppers use strong customer service:

Delivered strong customer service including advising customers on project needs, helping them select appropriate products and troubleshooting errors.
Developed strong customer service skills through direct client interaction

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how store shoppers use customer service:

Provide high-quality customer service in accordance with Instacart s customer service standards and policies and procedures.
Conducted performance reviews and quarterly employee evaluations while monitoring and maintaining corporate daily sales and customer service performance standards and requirements.

6. Delivery Service

Delivery service is a paid service in which a person or organization engages in the transportation of products, commercial delivery of letters, products in a sales or return order, packages, or other containers from an origin location to a predefined destination.

Here's how store shoppers use delivery service:

Completed shopping orders and delivery service to customers who are unable to make it into the store.

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7. Product Replacements

Here's how store shoppers use product replacements:

Find comparable alternatives and use good judgment to ensure preferences are considered when in selecting product replacements or making refunds.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how store shoppers use pos:

Mastered POS computer system for automated order taking Maintained high standards of customer service during high-volume, fast-paced operations.
Processed customer and store orders throughout departments using inventory ordering software and POS transaction systems.

What skills help Store Shoppers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all store shoppers possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of store shopper skills to add to your resume

The most important skills for a store shopper resume and required skills for a store shopper to have include:

Groceries
Grocery Store
Product Knowledge

Strong Customer Service
Customer Service
Delivery Service

Product Replacements
POS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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