Technical Analyst jobs at Strategic Systems International

Senior IT Solutions Analyst (OTM) Duration : 6+ Months Must-Have Skills Senior-level OTM design, configuration, agents, workflows, fleet modules. Advanced PL/SQL development and debugging. Strong XML and integration experience. Proven ability to improve OTM performance (database tuning, server analysis). Experience with fleet operations, transportation, compliance, and optimization. BI Publisher and Tableau experience. 7+ years of Solutions Design experience. Bachelor s degree in a technical or business-related field. Preferred Skills Experience with OTM Cloud migration. Oracle ecosystem experience. Load balancing, patching, upgrades with server/DBA teams. Capacity planning and system scalability expertise. Don t Apply If Your OTM background is primarily support rather than development/configuration. You lack PL/SQL or XML experience. You have no logistics/supply chain/manufacturing background. You cannot work onsite 4 days a week in Beachwood, OH.

This is a fully remote role. D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets. We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture. We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! As a D&H Co-Owner you receive numerous discounts on services. We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices. SUMMARY The SCS Business Analyst is responsible for successful delivery of implementations and enhancements for D&H Supply Chain Services. The role is highly collaborative, coordinating with a broad range of cross-functional project stakeholders (internal and external). The Business Analyst (BA) team is part of the Project Management Office (PMO) within IT. At a high level, the Business Analyst serves as the bridge of communication between business stakeholders and IT staff. The BA is responsible for facilitating discussions among the business users to understand the current business process and their need for change. The BA must then accurately document and communicate this need to the IT staff to design a solution that will ensure all stakeholder expectations are met. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop an understanding of the end users' current business processes. Elicit business requirements. Create/Maintain Business Requirements Documents (BRD). Facilitate cross-functional requirements review (BA/DEV/QA). Secure Approval/sign-off for BRD. Support the development and testing of deliverables. Develop User Acceptance Testing (UAT) Plan; Review and confirm plan with project stakeholder(s). Create and validate integration test files (EDI X12, API, XML, flat file, etc.), reconciling against the relevant specifications. Facilitate UAT; share results. Secure UAT approval/signoff. Develop Go-Live Plan (when needed). Create training materials, including Train-The-Trainer model, as needed. Complete post go-live validation and warranty period support. Manage the bug lifecycle, when necessary. Maintain process documentation, revising at the conclusion of projects to reflect the new state. Provide project and resource managers updates on the status of assignments (progress, milestones, risks, issues/roadblocks). Analyze integration specifications (EDI X12, API), performing gap analysis against current D&H organizational capabilities. Identify areas of potential process improvement, recommending and implementing changes. Coordinate with external integration partners (clients, VANs, etc.) throughout the project lifecycle. Support and mentor team members. Adhere to PMO and IT processes: Collaborate with co-owners across the organization to ensure project success. Assist with troubleshooting on solutions for production issues assigned to BA queues, escalating as necessary. KNOWLEDGE, SKILLS, and/or ABILITIES Familiar with common B2B integration (EDI, API, XML) and communication (AS2, SFTP, VAN) types, including the potential purpose and relevant use cases. Comprehensive understanding of EDI X12 formats and specifications, including: elements, segments, loops, usage requirements, conditional relationships, etc. Strong verbal and written communication skills. Strong analytical and problem-solving skills. Ability to work independently and be self-motivated. Ability to work in a team environment. Ability to adapt to change in a consistently evolving technical environment. Proven capability to collaborate with business stakeholders at all levels EDUCATION and/or EXPERIENCE Bachelors' Degree in related field or equivalent industry experience. 3+ years of experience in a Business Analyst or closely related role. 3+ years of experience facilitating integrating implementations. Basic Microsoft Office, ERP, WMS and office productivity software familiarity.

Business Analyst - Clinical Operations & EMR Systems Term: Contract to Hire The Business Analyst will play a key role in supporting clinical operations by evaluating, optimizing, and documenting workflows related to Electronic Medical Record (EMR) systems. This role collaborates with clinical staff, IT teams, and operational leaders to gather and translate business requirements into functional specifications that support efficient, compliant, and patient-focused care delivery. The ideal candidate has hands-on experience in clinical site operations, EMR workflows, and healthcare/medical environments. Key Responsibilities Requirements Gathering & Documentation Conduct detailed interviews, workflow observations, and process mapping sessions with clinicians, front-office staff, and operational stakeholders. Elicit, analyze, and document business, functional, and technical requirements for EMR enhancements, new features, integrations, and workflow changes. Translate complex clinical workflow needs into clear user stories, use cases, requirements documents, and acceptance criteria. Maintain traceability of requirements through the project lifecycle. Clinical Operations & EMR Support Analyze current clinical workflows within the EMR to identify inefficiencies, gaps, compliance risks, and opportunities for optimization. Support EMR configuration, testing, validation, and implementation activities, ensuring alignment with clinical best practices and regulatory requirements. Work with end-users to troubleshoot workflow issues and propose process or system improvements. Collaborate with clinical leadership to ensure EMR workflows support patient safety, quality reporting, and operational objectives. Project Coordination & Stakeholder Engagement Serve as the liaison between clinical departments, IT teams, EMR vendors, and administrative leadership. Support project planning, prioritization, and resource coordination for EMR upgrades, workflow redesigns, and clinical system projects. Communicate project updates, risks, and dependencies to stakeholders in a clear and timely manner. Facilitate cross-functional meetings, gather feedback, and ensure alignment across all project phases. Data Analysis & Reporting Analyze clinical and operational data to identify trends, workflow gaps, and process improvement opportunities. Assist in developing dashboards, metrics, or reports to support clinical operations and decision-making. Validate EMR data quality and support compliance with healthcare regulations such as HIPAA and quality reporting requirements. Qualifications Required Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field. 5+ years of experience as a Business Analyst in a healthcare or medical environment. Hands-on experience with EMR/EHR systems Experience working directly in or with clinical site operations (front office, back office, clinical workflows, scheduling, intake, documentation, orders, billing, etc.). Strong skills in requirements elicitation, documentation, process mapping, and workflow analysis. Knowledge of healthcare regulations, clinical terminology, and patient care workflows. Excellent communication, facilitation, and stakeholder-management abilities. Preferred Experience with EMR implementations, upgrades, or optimization initiatives. Prior involvement in quality improvement, population health, or clinical analytics. Familiarity with Agile methodologies and tools such as Jira, Azure DevOps, or similar. “This position does not offer sponsorship. Candidates must be legally authorized to work in the United States without sponsorship now or in the future."

The CSV Engineer 1 will support Computer System Validation (CSV) activities for GxP-regulated systems. This role involves executing validation deliverables, ensuring compliance with FDA 21 CFR Part 11, EU Annex 11, and company quality standards. The candidate will work closely with IT, Quality, and Business teams to maintain validated state of systems. Key Responsibilities Assist in the development and execution of validation documentation, including: · User Requirements Specifications (URS) · Functional Specifications (FS) · Validation Plans (VP) · Test Scripts (IQ/OQ/PQ) · Traceability Matrices Perform system assessments to determine GxP applicability and validation requirements. Ensure adherence to Part 11 controls electronic records and signatures. Collaborate with cross-functional teams to resolve validation issues. Maintain accurate and complete validation documentation in the designated repository. Qualifications · 2-5 years' experience with FDA Quality System regulations, standards and processes in process model for software development including: · Knowledge of procedure or instruction development and document management concepts · Knowledge of Quality methods e.g. documentation management, training, review or inspection, statistical sampling, internal/external audit, troubleshooting, investigation or analysis tools/techniques · Knowledge of SDLC development methodology e.g. V-model, GAMP, Agile · Knowledge of Architecture Standards and concepts, configuration diagrams, infrastructure topology · Knowledge of Project Management processes and Work Break Down Structures · Knowledge of requirements engineering, test environments and protocols · Knowledge of Computer System Validation concepts · Knowledgeable in project management, work breakdown structure · Some supervision is required, can create and author deliverables, can provide some training · Provides input to Manager to determine work priorities · Works with supervision in application of skills across multiple Business Segments within CAH Preferred Skills Experience with electronic systems such as LIMS, ERP, or Quality Management Systems. Knowledge of data integrity principles. Familiarity with Agile or Waterfall methodologies.

Job Description: The Guidewire Business Analyst is responsible for working with functional areas of the business to understand system change requests and then prepare design documents for the Frontline IT organization to develop from. Responsibilities: Work with major functional areas of the business to understand and document change requests submitted to the IT organization. Knowledgeable on integrations with internal and external applications; research any dependencies and work on system design plan with solution architect and developers. Review and analyze how changes to the business process and / or business needs will impact technical requirements throughout the system and organization. Shepherd ideas through the System Development Life Cycle to ensure new business processes and system changes are documented, developed, tested, and promoted successfully Create Software Requirements Specifications, use cases, technical requirements, wireframes, system flow diagrams, and other documentation for Guidewire configurations and custom software development projects. Clarify requirements prior to delivery of documentation to the Application Delivery team. Become an expert on Guidewire systems and our system implementations. Work with Operations team to triage production issues prior to development involvement. Be the liaison between functional leads, development teams and support teams. Support UAT (User Acceptance Testing) sessions during UAT phase. Support production releases - Perform smoke testing Work with the QA team to ensure test cases are current, correct, and cover alternative paths for existing and new system functionality. Required Skills 5+ years of hands-on experience as an IT Business analyst in Guidewire Digital Portal projects: Product navigation, Product model, Policy or Claims or Billing Transactions, Integrations, OOTB functionality and integrations, Business rules, Troubleshooting incidents/issues etc. Hands-on experience in one or more products: Customer Engage, Producer Engage, Customer Engage, GPA, AMP, Claims portal Thorough knowledge and experience of agile methodologies. Skilled at writing detailed Software Requirements Specifications (SRS), use cases, and wireframes. Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams. Experience working daily in cross-functional teams. Skilled at negotiating consensus among departments that request sometimes conflicting or inconsistent software requirements. Proficient using browser web development tools. Qualifications Excellent written and verbal communication skills. Ability to manage time effectively and work on tasks with competing priority. Attention to detail and ability to multi-task. Strong analytical skills and a self-starter attitude required. Proficient computer skills, including Microsoft Suite (Word, PowerPoint, Outlook, and Excel) Familiarity with HTML, XML, SOAP APIs, UX Design P&C Insurance industry experience is must. Education And/Or Experience College Degree and 4 - 6 years related experience. 5+ years of Guidewire Digital products implementations, upgrade, or conversion experience as an IT Business Analyst About ValueMomentum: ValueMomentum is a leading solutions provider for the global property and casualty insurance industry, supported by deep domain and technology capabilities. We help insurers stay ahead with sustained growth and high performance for enhancing stakeholder value and fostering resilient societies. Trusted by over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on the property and casualty. ValueMomentum is headquartered in Piscataway, NJ, with state-of-the-art delivery centers in Piscataway, NJ; Hyderabad, Pune, and Coimbatore in India; Toronto in Canada; and London in the United Kingdom.

For more details, please connect with Afra Aleem at ************ Ext 112 or email her at ******************* **Local to Georgia candidate required** Job Title: Senior Systems Analyst Duration: 06 Months Start Date: ASAP Location: Atlanta, GA 30334 (Hybrid) Position Type: Contract Interview Type: In person/Webcam Department: Dept. of Administrative Services Required Skills: Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams (10 Years) Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments. Configuration of Windows Infrastructure via Group Policy and/or scripts. Adept at using Powershell to automate and execute tasks. Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP. Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus. 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects. 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes. 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus. Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently. Experience in coordinating with third-party technical support vendors. Proficiency in creating and maintaining technical documentation. Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable. Solid understanding of IT service management and ITIL best practices is a plus. Track record of continuous learning and adapting to new technologies. V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital. Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA. If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us. Website: ************************************** LinkedIn: ***************************************** Facebook: ********************************* Twitter: *********************************

Senior Systems Analyst @Atlanta, GA *Must be local and open to onsite work *Must be open to 1099 contracts (NO W2/C2C) We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency's core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery. Primary Responsibilities: Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems. Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution. Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems. Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability. Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing. Necessary Skills and Qualifications: 10+ years of IT experience. Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams. Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments. Configuration of Windows Infrastructure via Group Policy and/or scripts. Adept at using Powershell to automate and execute tasks. Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP. Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus. 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects. 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes. 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus. Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently. Experience in coordinating with third-party technical support vendors. Proficiency in creating and maintaining technical documentation. Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable. Solid understanding of IT service management and ITIL best practices is a plus. Track record of continuous learning and adapting to new technologies. Desired Skills and Attributes: Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences. Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes. Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment. Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met. Best Regards. Sara RG, DRS IT Solutions, Inc 28175 Haggerty Road, Novi, MI 48377 (C) ************ EXT -4 ***********************

Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee. Role Description This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis. Qualifications Technical Support and Troubleshooting skills Desktop Computers maintenance expertise Experience in Information Technology and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a fast-paced environment Knowledge of network systems and hardware IT-related certifications are a plus Associates degree in Computer Science, Information Technology, or related field 3-5-years experience

No third party vendors!! Must be local to Philadelphia, PA due to hybrid work schedule Exciting opportunity for a Senior Business Analyst in Philadelphia, PA (3 days/onsite)!! Looking for a Business Systems Analyst that is very confident and can handle an executive level audience. The best candidate will be outgoing, confident and have excellent communication skills as they will work with all audience levels. Adaptability and multitasking is critical for the success of this role. Skillset required for the role SDLC Knowledge Waterfall Requirements Agile/ Scrum Visio Requirement Traceability (RTM) Business Experience Creating Documentation Develop Requirements Artifact Management MS Office Suite Process Flows

Stratix Systems is an innovative and growing company providing a full range of IT consulting services to small and medium-sized businesses. Stratix Systems has been in business for over 50 years and is headquartered in Wyomissing, PA with satellite offices located in Pennsylvania, Delaware, and New Jersey. Stratix Systems is looking for motivated individuals with a “service first” mindset to deliver an exceptional experience for our clients. The IT Systems Engineer Level III must have managed service provider experience or experience in an organization supporting 50 or more discrete environments. They will be expected to deliver exceptional customer experience by providing varied and dynamic technical support, designing & implementing solutions from our portfolio to meet clients' business needs, training end users and our internal staff, and documenting projects, service work, onboarding, and IT Roadmaps. The candidate must be willing and able to mentor and develop internal staff, adapt to clients' needs professionally, be self-driven, and actively seek continuous improvement for themselves and the company. This role will report full-time to Stratix Systems' Wyomissing office. Expectations for the IT Systems Engineer Level 3 include, but are not limited to: Support the team in resolving technical incidents and completing implementations, both on-site and remotely. Successfully resolve mid- and high-level escalations from the support and professional services teams. Resolve and complete end-user and end-customer escalation tickets and projects to client satisfaction, within SLA resolution time frames and following best practices. Plan and execute infrastructure changes including but not limited to Group Policy, Microsoft 365, VMware, Hyper-V, AWS, Azure, VLANs, network routing, etc., carefully considering implications and unintended consequences of the changes. Plan, create, modify, and document access rules, security policies, remote access, NAT, etc., to aid technicians and engineers in more efficient resolutions. Plan, implement, support, and troubleshoot the following: Firewalls, Networking & VLANs Server & Storage Hardware Virtualization - VMWare, and Hyper-V Shared Storage Environments SAN hardware, LUN configuration, and host connectivity Fibre Channel networking NAS Backup, Business Continuity, and Disaster Recovery (BCDR) Cloud Technologies Azure IaaS, Entra ID, SharePoint Online, VMWare V-Cloud Director. Microsoft 365 implementation, migration, and design Infrastructure evaluation and design Perform technical assessments and provide sales-ready product and service recommendations, labor estimates, and statements of work. Follow the IT Best practice policies and procedures for effective and efficient execution. Make recommendations for process improvement to management when identified Complete additional duties as directed and assigned by management. Requirements to Perform Role: Ability to understand technical details in an incident, request, or project to appropriately complete the item. Prior customer service experience, including, but not limited to speaking with clients in a professional manner daily. Exceptional written and verbal communication skills to interact with clients and internal team members regarding incidents, requests, escalations, and projects. Collaboration with management to teach, train, develop, and mentor team members Capable of recording detailed information quickly and managing multiple calls, issues, and conversations throughout the day. Capable of advanced multitasking to quickly resolve client IT emergencies. Capable of identifying gaps in service delivery and proposing effective solutions. Capable of working and engaging in a collaborative team environment. Capable of discerning clients' business needs during assessment and proposing solutions to address them. Desired Qualifications: 7 years' experience in an MSP or TSP generalist engineer role. College Degree or Trade School Program completion specific to IT integration Experience using PSA, RMM, and Remote Access tools Experience implementing and troubleshooting cloud PBX and other VoIP systems Prior experience as an MSP Technical/Project Lead or Team Lead Prior experience coordinating or managing technical projects Industry technical certifications, including: Microsoft Infrastructure, Modern Work, and/or Security certification paths ITIL Foundation Aruba ACSA/ACSP or equivalent SonicWall SNSA/SNSP or equivalent Lenovo Datacenter Sales Engineer or equivalent Ability to achieve and maintain vendor/industry certifications similar to above Stratix is an equal-opportunity employer. For more information, please visit our website at ***********************

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Forsyth, GA. This role supports educational technology initiatives by managing and troubleshooting Google Workspace and Chrome OS devices. The organization specializes in innovative digital learning solutions, emphasizing secure and efficient device management in an academic environment. Position Overview for the Technical Support Specialist: Provide tier 1-2 technical support for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues. Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies. Overseeing the Google Chrome Management Console for all devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites. Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics. Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation. Requirements for the Technical Support Specialist: 4+ years of experience providing IT support or systems administration, preferably in an educational setting. Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices. Proficiency with Google Admin Console, Chrome Management Console, and Google workspace. Proficiency in Apple products and Mac support. Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

Our government client is looking for an experienced IT Support Analyst on an onsite 6+ months renewable contract role in Harrisburg, PA. - IT Support Analyst W2 RATE - $26/hr The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work closely with Commonwealth staff, vendors, service providers and IT staff, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The agency Communications Specialist provides after-hour and weekend hours Level 1 Support by performing the skills listed below. Role Description: End-user Support • Answer inbound phone calls concerning network issues from Commonwealth employees, and LEC/Last User Contract, LUC, vendors. • Creates and escalates Service Now trouble tickets to Engineers, tier two Commonwealth staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues. • Works with agency T2 Engineers, Commonwealth staff and contracted personnel, and/or third-party providers as needed. • Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed. • Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed. • Promptly and properly escalate high priority issues. Monitoring & Maintenance • Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware. · Actively monitors the status of Commonwealth networks and attached network assets using established tools and promptly initiates appropriate actions. • Responds to outages and system failures using established escalation processes. • Provide first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents. • Escalate after hours incidents to staff for resolution. • Promptly assign unresolved incidents to higher Tier support or LUC providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service. • Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions. • Actively monitors the Service Now ticket queue. • Monitors appropriate Commonwealth email accounts for any event messages and initiates action as needed. • Proactively identifies and resolves problems. Communication • Acts as the primary network contact for Commonwealth employees and business partners outside of regular business hours. • Perform Enterprise Incident communications using defined process and approved template. • Monitors the network hotline during coverage hours. • Issues network status updates using established procedures. • Follows quality standards and displays strong customer service skills. Routine Tasks • Assists the network engineers and technicians with outstanding tasks. • Updates network operation and knowledgebase documentation. • Participates in disaster recovery. • Completes assigned tasks. Required Skills: • Possesses excellent communication skills; both written and spoken. • Ability to be clearly understood and has excellent phone etiquette. • Ability to support end-users with varying IT skillsets. • Ability to follow directions, especially when using established operation and knowledgebase documentation, and Commonwealth standard operating procedures. • Ability to adapt to change. • Detail oriented and resourceful. • Excellent organizational skills. • Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution. • Experience with incident management, call tracking, and ticketing software. • Preferred 2+ years previous systems administrator, help desk, and/or call center experience. Required/Desired Experience: 2 Years of Previous systems administrator, help desk and/or call center experience Highly desired Experience with incident management, call tracking and ticketing software (preferably ServiceNow) Required Ability to support end users with varying IT skillsets Required Ability to troubleshoot end-user issues and/or escalate as needed for quick resolution Required Excellent communication skills (written and oral) Required About Vector: Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY ************************ “Celebrating 30 years of service.”

Job Description: Salesforce Business Analyst(Only w2) Preferred Candidates: US Citizens Key Responsibilities Work closely with business units to gather, analyze, and document business requirements for Salesforce enhancements and new features. Translate business needs into functional specifications, process flows, user stories, and acceptance criteria. Collaborate with Salesforce administrators, developers, and QA teams to ensure successful solution design and delivery. Conduct gap analysis and propose scalable, efficient Salesforce solutions aligned with Clean Earth's operational workflows. Support system configurations, data integrity initiatives, and workflow optimization across Sales Cloud, Service Cloud, and related modules. Facilitate cross-functional workshops, requirement discovery sessions, and UAT planning. Perform system testing, user acceptance testing, and post-deployment validation. Develop training materials, user guides, and help business users adopt new Salesforce capabilities. Work on data migration, reporting, dashboards, and automation improvements. Ensure compliance with Salesforce platform governance, security policies, and data quality standards. Partner with leadership teams to define roadmap initiatives and continuous improvement opportunities. Required Skills & Experience 10+ years of experience as a Salesforce Business Analyst or Functional Consultant. Strong knowledge of Sales Cloud, Service Cloud, workflows, validation rules, Lightning components, and automation tools. Proficient in creating user stories, BRDs, FRDs, process maps (BPMN), and UAT scripts. Experience working with cross-functional business units (Sales, Operations, Customer Service, Field Teams). Solid understanding of data management, reporting, and Salesforce analytics. Hands-on experience with Agile/Scrum methodology. Strong communication and stakeholder management skills. Ability to manage multiple priorities and deliver high-quality work under timelines. If I missed your call ! Please drop me a mail. Thank you, Harish Talent Acquisition Astir IT Solutions, Inc - An E-Verified Company Email:******************* Direct : ***********788 50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080 ***************

Senior System Analyst-IT Operations (Onsite - Atlanta, GA) 📍 Atlanta, GA 30334 ⏳ 5+ Month Contract (Likely Annual Renewal) 🔄 Local candidates only - onsite schedule We're seeking an experienced Senior System Analyst to provide hands-on technical leadership and advanced troubleshooting across our core applications and IT infrastructure. This role supports end-users, guides junior team members, and ensures smooth, secure, and reliable day-to-day IT operations. What You'll Do Serve as the escalation point for complex hardware, software, and network issues. Work closely with third‑party vendors to resolve advanced technical problems. Support and maintain Office 365, Active Directory, Exchange Server, Windows OS, VPN, RDP, and Microsoft Teams environments. Research, recommend, and implement technical improvements to enhance IT service delivery. Create and maintain technical documentation, processes, and troubleshooting guides. What We're Looking For 10+ years of IT experience with strong focus on Microsoft enterprise environments. Deep knowledge of O365, AD, Exchange, Windows OS, Teams, VPN, RDP. Skilled with Windows Server, Group Policy, scripting, and PowerShell automation. Understanding of TCP/IP, DNS, DHCP. Experience with: AD DS upgrades/migrations (3+ years) O365 mailbox migrations (2+ years) Azure AD / ADFS / SAML authentication (1+ year) Bonus skills: AWS, SharePoint support, EM+S, ITIL Foundation, or Microsoft certifications. Who Thrives Here Clear, confident communicator Strong problem-solver with a proactive mindset Adaptable and comfortable in a fast-paced environment Customer-focused and committed to excellent service Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

REQUIRED SKILLS: At least 5 years of React/Redux commercial experience (within the last 2 years) 6+ years of strong Web-UI development experience (with demonstrable HTML, CSS, JavaScript technology usage) Excellent programming skills in JavaScript (ES 2015+) Experience using Git and npm in a collaborative environment Demonstrable knowledge of these concepts: Software Design Principles and Patterns Browsers (HTTP, APIs, event loop, render cycle, etc.) Build Tools (Webpack, Rollup, etc.) CI/CD (tools, pipelines, patterns) Automated Testing (unit, functional, contract, mocking, etc.) Application Performance Tuning (Lighthouse, browser dev tools, etc.) WAI-ARIA, WCAG, & assistive technology Progressive Web App (PWA) technologies BONUS SKILLS: Functional programming in JavaScript WebAssembly (Wasm) Server-side development experience with Node.js or similar language/framework Jest/Mocha Webpack/Rollup Yarn Babel Webdriver IO GitLab Web UI framework experience (Angular, Vue, Stencil, Svelte, etc.) Web Components Flowtype/TypeScript NGINX Bash Scripting Cloud Platforms (Azure, GCP, Cloud Foundry) Docker Key Responsibilities: Senior Web Lead • Identify, uphold and apply Web engineering best practices • Implement Web design principles to ensure our Web apps are performant, accessible, and provide the ideal user experience on devices of various sizes. • Collaborate with designers, product managers, and team to iterate on design and implementation • Assist in the development of applications & features that will be used by customers and internal associates • Work with APIs and API teams to build and ship new experiences • Review existing Web app code, new code and plan future app upgrades with the development teams • Design and develop frameworks for creating Web apps that grow with the needs of the company • Set Web app performance indicators and alarms. Monitor, actively improve, and respond to performance metrics • Stay up-to-date and explore emerging technologies.

SAP SD / OTC Functional Analyst 📍 Gordon County, GA | On-site 4 days/week Direct Hire Our client is seeking a hands-on SAP SD / OTC Functional Analyst to join our lean, collaborative SAP team. This role is open due to the upcoming retirement of their long-tenured SAP SD Consultant. About the Role Support our current ECC environment while preparing for the upcoming S/4HANA go-live at the end of next year. Serve as the sole SD resource, managing end-to-end responsibilities from requirements gathering, troubleshooting, and minor enhancements to business user coordination and training. Work in a small, hands-on SAP team. Day-to-day workload: ~70% support / 30% project work on ECC initially; post-S/4 transition flips to ~70% project / 30% support. Key Responsibilities Resolve order creation issues, EDI errors, pricing conditions, and tariff enhancements. Collaborate with master data, business teams, and other functional areas to ensure smooth operations. Lead small enhancements, testing, and enablement post-S/4 transition. Typical tasks range from gathering requirements to testing, fixing issues, and training end users. Ideal Candidate 7-10 years of SAP SD/OTC experience; exposure to both ECC and S/4HANA preferred. Strong understanding of Sales & Distribution processes and integration with MM, EDI, pricing, and order management. Collaborative, adaptable, and down-to-earth; able to fit in with a long-tenured, family-owned culture focused on accountability and realistic goals. Hands-on, proactive, and comfortable being the sole SD resource. Why Join Us Be part of a stable, low-drama, family-owned company. Lead and shape the SD function as we transition to S/4HANA. Work closely with an experienced, supportive team while owning key responsibilities. If you're ready to take ownership of a critical SAP SD role and help drive a smooth ECC-to-S/4 transition, we want to hear from you!

About the role: As a Technical Project Manager you will be entrusted with planning, monitoring and managing internal technical projects from initiation through completion. This critical project are all within our Business Health Markets vertical. About the team: This team is building a best-in-class decision support platform for the Medical/Healthcare Community. Responsibilities Leading multiple cross-functional technical projects across Health Markets business units Developing and maintaining detailed project plans, timelines, milestones, risk management Managed dependencies, blockers and change control Monitoring and reporting project status to stakeholders; maintain transparent communications and dashboards. Ensuring compliance with security, privacy, regulatory requirements, and internal policies. Collaborating with cross functional teams to drive technical projects through completion Requirements Current and extensive experience running multiple Technical Projects through the end-to-end development life cycle Familiarity and expertise with Agile methodologies Excellent communication, collaboration, and stakeholder management skills. Clinical healthcare software experience preferred Extensive knowledge of software development life cycle, Quarterly planning, Agile methodologies (Scrum/Kanban), and/or DevOps practices Familiarity with cloud platforms (AWS, Azure, Google Cloud) and related deployment concepts. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. For more than 140 years, we've helped impact makers to advance science and healthcare to advance human progress, and that same mission drives us today.

We are seeking a seasoned Project Manager with a strong background and experience in on premise to public cloud migration, application modernization and infrastructure projects. The ideal candidate will have demonstrated expertise in Azure DevOps or equivalent tools, a solid understanding of cloud architecture (AWS preferred), disaster recovery (DR), backups, Identity and Access Management (IAM), and vendor coordination. You will lead critical technology initiatives supporting security and product integrations. Key Responsibilities: Lead teams (engineers, architects, DevOps) to plan migration waves, migrate/refactor applications and infrastructure. Manage vendor/partner delivery and third-party tools. Define scope, objectives, timelines, budgets, and resource allocation for cloud migration/modernization projects. Develop roadmaps in partnership with architecture, security, and application teams. Collaborate with application owners, engineering, security, test and operations teams to integrate an External Information System with on-prem or external systems. Maintain and track progress in Azure DevOps Boards (or similar tools such as Jira, GitLab, etc.) to manage user stories, bugs, epics, and releases. Coordinate and manage relationships with third-party vendors, ensuring contractual obligations and SLAs are met. Assist teams on mapping technical and architectural dependencies, especially related to cloud, security, and infrastructure services. Develop, maintain and execute risk management plans. Ensure policies and security practices are integrated into project planning and execution. Support organizational change management (OCM) efforts by communicating effectively with stakeholders, managing resistance, and preparing users for technology changes. Create and maintain comprehensive project documentation including charters, schedules, RACI matrices, training plans, testing plans and post-mortem reviews. Required Qualifications: Bachelor's degree in Computer Science, Information Systems, Business, or a related field. Minimum of 8+ years in IT PM, with proven focus and demonstrable experience in cloud migration, application modernization and infrastructure projects. Proficiency with Azure DevOps, Jira, or equivalent project tracking tools. Understanding of AWS architectural concepts such as EC2, S3, IAM, VPC, CloudFormation, etc. Exposure to backup and disaster recovery strategies in cloud and hybrid environments. Understanding of IAM frameworks, role-based access control (RBAC), and least privilege principles. Experience managing external vendors, including performance tracking and issue resolution. Excellent organizational, communication, and interpersonal skills. Ability to work independently and drive alignment across technical and non-technical stakeholders. Preferred Qualifications: SAFe certification or PMP. Experience working in government, public sector, or regulated environments. Experience with compliance and regulatory standards such as NIST and FedRAMP Work Environment & Tools: Azure DevOps, Google Workspace, Microsoft Office, MS Project. Required Skills Minimum of 8+ years in IT PM, with proven focus and demonstrable experience in cloud migration, application modernization and infrastructure projects Proficiency with Azure DevOps, Jira, or equivalent project tracking tools. Understanding of AWS architectural concepts such as EC2, S3, IAM, VPC, CloudFormation, etc. Preferred Skills Bachelor's degree in Computer Science, Information Systems, Business, or a related field. Experience working in government, public sector, or regulated environments. Experience with compliance and regulatory standards such as NIST and FedRAMP.

Title: Dynamics 365 (F&O) Duration: 3+ Months Contract To Hire Required Skills and Professional Experience Bachelor's degree in computer science, Information Systems, Engineering, or equivalent experience Overall, 7-10 years of experience in ERP or enterprise technology development. Minimum 5+ years of experience in Microsoft Dynamics 365 Finance & Operations (D365 F&O). Proven experience with Power Platform, including Power Apps, Power Automate, and Power Pages. Strong proficiency in SQL - query optimization, performance tuning, and data integration. Hands-on experience in X++, C#, and Azure services (Logic Apps, Service Bus, Functions). Knowledge of Data Management Framework (DMF), Dataverse, and dual-write integrations. Experience managing solution lifecycle via Azure DevOps and LCS. Excellent communication and leadership skills with the ability to guide cross-functional teams. Preferred Skills and Professional Experience Microsoft Certified: Dynamics 365 + Power Platform Experience with Power BI, Electronic Reporting (ER), or custom report development. Exposure to Microsoft Dynamics GP (Great Plains) migrations or integrations is a huge plus. Experience with Agile/Scrum delivery methods and CI/CD pipelines. Familiarity with security roles, compliance, and performance optimization in cloud-based ERP environments