Service Desk
Sanford, FL jobs
Position is responsible for providing support for workstations with Windows operating systems, MACs, desktop peripherals, mobile device management, asset tracking, and troubleshooting problems with applications software. Assist users in the efficient use of applications and provide escalations on technical support issues. Focuses on providing excellent customer service, building strong relationships, safety, and best work practices with the goal of delivering exceptional results.
Essential Functions:
Troubleshoots hardware and software, installations, and support to both internal and external customers.
Planning work routines, meeting performance metrics, quality control, training, documenting, and effective communication are key elements of the position.
Perform remote and/or on-site troubleshooting through diagnostic techniques and pertinent questions. Documenting issues and resolutions properly for record keeping and posterity.
Image, configure, install, repair computer endpoints, while consistently following up with users to ensure proper function.
Install computer and endpoint Windows updates, software updates, firmware.
Responsible for Imaging systems and deploying software through SCCM.
Effectively prioritize and manage multiple incidents and requests as assigned. Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistances from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Contribute to developing training materials, procedures or conducting training to users in the proper use of hardware or software.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform desktop and endpoint data backups and disaster recovery operations.
Monitor ticket workflows in accordance with SLAs.
Support, manage, optimize, and maintain the configuration and installation of all desktops, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software.
Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations.
Provide technical support after normal business hours on an on-call rotation or whenever necessary.
Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures.
Lead, facilitate and/or participate in IT related projects as directed.
Knowledge and competency of the following technologies:
Windows Operating Systems
Apple iOS
Microsoft System Center Configuration Manager
Microsoft Active Directory and Group Policy
Hardware imaging and configuration
Hardware/Software security and encryption
Minimum Qualifications
Associate degree in computer technology and a minimum of two (2+) years progressively responsible experience in the computer support field.
A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
Microsoft and CompTIA certifications preferred.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Business-to-Business Customer Support Specialist
Rock Hill, SC jobs
LHH is seeking a detail-oriented professional for a contract B2B Customer Support Specialist job in Rock Hill, SC. This role focuses on ensuring smooth order processing, resolving client inquiries, and supporting sales and marketing initiatives. The ideal candidate thrives in a fast-paced environment and values collaboration, accuracy, and proactive problem-solving.
Responsibilities
Manage incoming customer requests and process orders through internal systems.
Address issues related to shipments, billing adjustments, and product returns.
Provide guidance on product selection and specifications for multiple tool brands.
Maintain accurate records in CRM and ERP platforms while monitoring order status.
Partner with sales and marketing teams to assist with promotional activities and customer engagement.
Identify opportunities to streamline workflows and improve service efficiency.
Communicate effectively with internal teams and external partners to ensure timely resolutions.
Qualifications
2+ years of experience in business to business customer service or order management within a manufacturing or distribution industry.
SAP ERP experience required
Salesforce CRM experience preferred
Strong organizational skills and ability to manage multiple priorities.
Proficient in Microsoft Office applications.
Excellent verbal and written communication skills.
Ability to work independently while contributing to a team-oriented environment.
Pay Details: $26.00 to $28.00 per hour
Search managed by: Rebecca Stone
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
HR Customer Experience Associate
Chicago, IL jobs
Job Title: HR Customer Experience Associate
Industry: Healthcare
Pay: $20.00 - $21.25/hour
Contract Length: Ongoing contract role with potential to convert to permanent
About the Role:
We're hiring for a detail-oriented and service-minded HR Customer Experience Associate to join a collaborative Human Resources team within a large healthcare system. This is an ongoing contract role with the potential to go permanent. If you're someone who thrives on helping others, enjoys solving problems, and has a knack for navigating HR systems, this could be a great fit for you!
Job Description:
This role serves as the first point of contact for HR-related inquiries from internal employees across the hospital network. From phone calls to emails to walk-ins, you'll be handling a wide variety of employee needs related to HR policies, benefits, and general support. You'll also log cases, escalate issues when needed, and help make sure every employee interaction is smooth, helpful, and professional.
Key Responsibilities:
Serve as the first line of support for HR inquiries via phone, email, and in-person interactions
Document all inquiries using a case management system for timely and accurate follow-up
Assist employees with benefit enrollment, policy clarification, and general HR questions
Input, update, and retrieve employee information from HR systems
Escalate complex or out-of-scope inquiries to HR Specialists or Supervisors as needed
Maintain case notes and ensure data accuracy
Contribute to open enrollment support and help guide employees through benefit-related changes
Qualifications:
1-2 years of experience in customer service or HR support
Familiarity with HR software such as Oracle or Epic is a plus
Strong communication skills-both written and verbal
Ability to multitask and manage high call/email volume in a fast-paced environment
Working knowledge of HR policies and benefit programs
High school diploma required; bachelor's degree preferred
After Care Customer Service Representative
Pleasant Garden, NC jobs
LHH is partnering with a client in Greensboro searching for a contract-to-hire Aftercare Customer Service Representative to join their team due to growth! This role will be onsite M-F 8-5 and paying $20/hr. Responsibilities:
Answer incoming calls from customers regarding product information, services provided, existing accounts, warranties, etc.
Schedule service, repair, or maintanance appointments
Act as point of contact to troubleshoot for customers experiencing issues with unit/account
Collect payment following service
Document all customer interactions to share with Technicians as needed
Qualifications:
Must have strong communication and problem-solving skills
Ability to multi-task and prioritize duties
Prior customer service experience required, experience working with Technicians for service preferred
If you are interested in this role, please apply at ************
Pay Details: $20.00 per hour
Search managed by: Kaitlyn Pruitt
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
After Care Customer Service Representative
Whitsett, NC jobs
LHH is partnering with a client in Greensboro searching for a contract-to-hire Aftercare Customer Service Representative to join their team due to growth! This role will be onsite M-F 8-5 and paying $20/hr. Responsibilities:
Answer incoming calls from customers regarding product information, services provided, existing accounts, warranties, etc.
Schedule service, repair, or maintanance appointments
Act as point of contact to troubleshoot for customers experiencing issues with unit/account
Collect payment following service
Document all customer interactions to share with Technicians as needed
Qualifications:
Must have strong communication and problem-solving skills
Ability to multi-task and prioritize duties
Prior customer service experience required, experience working with Technicians for service preferred
If you are interested in this role, please apply at ************
Pay Details: $20.00 per hour
Search managed by: Kaitlyn Pruitt
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
After Care Customer Service Representative
Gibsonville, NC jobs
LHH is partnering with a client in Greensboro searching for a contract-to-hire Aftercare Customer Service Representative to join their team due to growth! This role will be onsite M-F 8-5 and paying $20/hr. Responsibilities:
Answer incoming calls from customers regarding product information, services provided, existing accounts, warranties, etc.
Schedule service, repair, or maintanance appointments
Act as point of contact to troubleshoot for customers experiencing issues with unit/account
Collect payment following service
Document all customer interactions to share with Technicians as needed
Qualifications:
Must have strong communication and problem-solving skills
Ability to multi-task and prioritize duties
Prior customer service experience required, experience working with Technicians for service preferred
If you are interested in this role, please apply at ************
Pay Details: $20.00 per hour
Search managed by: Kaitlyn Pruitt
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Service Representative
Chicago, IL jobs
About the Job:
Job Title: Bilingual Spanish/English-Loyalty Services Representative
Duration: 6 Months (CTH)
No. of Positions: 1
SKILLS
•Provide a needs analysis assessment for what a policyholder may need
• Strong verbal and written skills
• Ability to partner with others to resolve issues resulting in service or claim related issues
• Ability to utilize critical thinking skills
EDUCATION AND EXPERIENCE
• High School Required; bachelor's degree preferred
• Minimum 1 year previous contact center experience
• Previous Retention skills within a contact center environment preferred
• Previous sales experience a plus
• Licensed to sell health/life Insurance a plus
Customer Service Representative - Producer Services
Des Plaines, IL jobs
Are you a problem-solver who thrives in a fast-paced environment? Do you enjoy helping others and making complex processes simple? We're looking for a Bilingual Producer Service Center Representative to support our internal agents and partners with professionalism, empathy, and expertise.
What You'll Do
Serve as the go-to resource for internal agents, brokers, and field leaders-answering questions and resolving issues quickly and accurately.
Handle a variety of inquiries, including:
Policy & Underwriting: Why hasn't a policy cleared? What's missing?
Technology: Troubleshoot enrollment system issues.
Licensing, Billing & Compensation: Provide clear answers and guidance.
Research and resolve issues during the call, asking the right questions to get to the root of the problem.
Manage 30-40 calls per day during peak season, with call times ranging from 5-35 minutes.
Communicate professionally via phone and email, ensuring every interaction is positive and productive.
What We're Looking For
Must-Have Skills:
Bilingual in Spanish and English (verbal, written, and reading)
Strong communication and problem-solving skills
Basic computer skills and ability to learn new systems quickly
High School Diploma or GED
Preferred Skills:
2+ years in a contact center environment
Insurance knowledge or licensing experience
Familiarity with Microsoft Office Suite
Soft Skills:
Calm under pressure and adaptable to change
Detail-oriented with strong organizational skills
Ability to work independently and as part of a team
Friendly, professional demeanor
Job Type & Location
This is a Contract position based out of Rosemont, IL.
Pay and Benefits
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Rosemont,IL.
Application Deadline
This position is anticipated to close on Dec 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Retirement Plan Services Associate
Southfield, MI jobs
Job Title: Retirement Plan Associate
Work Environment: Hybrid (3 days onsite, 2 days WFH after training)
Training: 8 weeks onsite
Equipment: Laptop provided
Job Summary
The Retirement Plan Associate will support the Retirement Plan Services department by processing forms and performing basic transactions such as rollovers, internal transfers, and death certificates. This is primarily a back-office role with minimal phone interaction.
Must-Haves
Candidates must be local to St. Petersburg, FL; Southfield, MI; or Memphis, TN.
Potential for full-time conversion based on performance, attendance, and headcount.
At least 2 years of recent experience in financial services, ideally retirement planning OR recent graduates with a Bachelor's in Finance or related field and some professional experience.
Experience using CRM software preferred.
Call center experience preferred.
Strong data entry skills with high attention to detail.
Alpha-numeric data entry assessment required: Minimum 5500 KPH and 85% accuracy. Include scores on top of resume.
Clear and professional written and verbal communication skills.
Ability to navigate multiple systems using dual monitors.
Proficient in Microsoft Office Suite (Excel, Outlook, Word).
Quick learner with ability to apply multiple processes simultaneously.
Proven reliability with minimal attendance/tardiness issues.
No upcoming time-off needs during the first few months (busy season).
Key Responsibilities
Respond to email inquiries regarding issues.
Process forms and perform basic transactions (rollovers, transfers, death certificates).
Diagnose issues and provide client-driven solutions that meet IRS regulatory requirements.
Interpret rules and regulations and apply retirement plan knowledge.
Conduct audits of account activity to ensure compliance.
Review client requests for corrections and guide branch personnel on resolution.
Maintain knowledge of retirement plan rules and regulations through training and resources.
Communicate and resolve issues with internal departments.
Review daily productivity reports to evaluate performance.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Southfield, MI.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Southfield,MI.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Service Representative
Schaumburg, IL jobs
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where resourcefulness and problem-solving are key? If so, we have the perfect opportunity for you!
We're seeking a Customer Support Representative to join our dynamic team. In this role, you'll be the backbone of our account support operations-handling everything from email and phone inquiries to resolving complex issues for drivers and internal stakeholders. Your professionalism and ability to think creatively will make a real impact every day.
What You'll Do
Serve as the primary support for account managers who oversee fleet operations.
Assist with vehicle ordering and provide top-notch customer service for drivers and clients.
Manage high-volume email and case inquiries, ensuring accurate documentation in real time.
Handle unique challenges-whether it's helping a driver with an impounded vehicle or guiding them through future service needs.
Make outbound follow-up calls and maintain clear, professional communication.
Utilize internal systems (CARE) to track and resolve issues efficiently.
Perform data-related tasks such as creating vehicle selectors, processing billing changes, generating reports, and updating driver information.
Use Excel functions (including VLOOKUP and basic pivot tables) to organize and analyze data.
What We're Looking For
2+ years of office-based customer service experience
Strong written and verbal communication skills
Professional presence for virtual meetings (via Teams)
Proficiency in MS Office Suite (Outlook, Word, Excel)
Ability to multitask across multiple databases and monitors
High school diploma or equivalent
Typing speed of at least 40 WPM
Experience with Salesforce CRM preferred
Key Skills
Customer Service | Data Entry | Problem Solving | Microsoft Office | Email Communication | Salesforce CRM | Excel (VLOOKUP, Pivot Tables)
Why You'll Love This Role:
You won't just be answering calls-you'll be solving problems, building relationships, and making a difference for drivers and stakeholders. If you're resourceful, detail-oriented, and thrive on helping others, this is your chance to shine.
Ready to join a team that values your expertise and professionalism? Apply today!
Job Type & Location
This is a Contract position based out of Schaumburg, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Dec 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Member Service Representative
Pensacola, FL jobs
TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL!
Member Service Representative (Consumer Loans Department)
Job Description
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Handle a call volume of 80-100+ calls daily
Qualifications
High School Diploma/ GED required
1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
Ability to work in a fast-pace high-volume call center environment
Schedule:
Shift times range between the hours of 12:30PM - 12:30PM
Monday-Saturday (Will have 1 rotating off day during the week) **MUST have a 6 day availability to work
Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
Training:
Fully ONSITE - Monday- Friday, 7:30am CST-4:00pm CST
NO Time Off during Training: January 12th - February 24th
If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests
Job Type & Location
This is a Contract to Hire position based out of Pensacola, FL.
Pay and Benefits
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pensacola,FL.
Application Deadline
This position is anticipated to close on Dec 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Contact Center Operator I - CC Call Center
Cleveland, OH jobs
The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Compensation Data
COMPENSATION: The Hourly rate for this position is $16.00 to $16.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
? Performs and coordinates a variety of duties related to dispatch and scheduling
? Responsible for receiving calls for service; prioritizes and coordinates the service requests
? Works closely with management and the dispatch team to communicate needs and ensure timely guest service
? Handles and maintains of all records and documentation of service requests; uses software to log activity
? Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
? Other duties and tasks as assigned by manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Previous experience in transportation dispatch or related field preferred
? Must have a solid understanding of software applications
? Demonstrates strong social skills, accuracy, and attentional to detail
? Proven interpersonal and communication skills, both written and verbal
? Must be available to work flexible hours including evenings and weekends
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
EducationAbout Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Customer Growth Strategist - Financial Services
Charlotte, NC jobs
We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
Role Purpose
+ Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions.
Key Responsibilities
+ Conduct research and analysis on customer needs, market trends, and competitive activity.
+ Execute rapid testing protocols with real and synthetic customers to validate concepts.
+ Synthesize findings into actionable recommendations for prioritization and launch.
+ Collaborate with design, product, and marketing functions to shape propositions.
+ Assist in building business cases for high-priority growth opportunities.
What Success Looks Like
+ Producing insight and recommendations that directly shape client growth decisions.
+ Effectively applying proprietary methods to accelerate and de-risk validation.
+ Building skills in structured problem-solving and client engagement.
Basic Qualifications:
+ 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry.
Preferred Qualifications:
+ Demonstrated consulting experience with client-facing delivery.
+ MBA or relevant innovation program experience a plus.
+ Strong research and analysis skills.
+ Exposure to concept testing, prototyping, or agile product/service development.
+ Excellent communication and collaboration skills.
+ Understanding of AI/ GenAI
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Customer Growth Strategist - Financial Services
Raleigh, NC jobs
We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
Role Purpose
* Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions.
Key Responsibilities
* Conduct research and analysis on customer needs, market trends, and competitive activity.
* Execute rapid testing protocols with real and synthetic customers to validate concepts.
* Synthesize findings into actionable recommendations for prioritization and launch.
* Collaborate with design, product, and marketing functions to shape propositions.
* Assist in building business cases for high-priority growth opportunities.
What Success Looks Like
* Producing insight and recommendations that directly shape client growth decisions.
* Effectively applying proprietary methods to accelerate and de-risk validation.
* Building skills in structured problem-solving and client engagement.
Qualification
Basic Qualifications:
* 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry.
Preferred Qualifications:
* Demonstrated consulting experience with client-facing delivery.
* MBA or relevant innovation program experience a plus.
* Strong research and analysis skills.
* Exposure to concept testing, prototyping, or agile product/service development.
* Excellent communication and collaboration skills.
* Understanding of AI/ GenAI
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Locations
Customer Retention Specialist
Charlotte, NC jobs
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You'll Do:
Provide fantastic customer service focused on dispute resolution and overcoming challenges
Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
Provide solutions-based approaches to retain customers who are considering service cancellation.
Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
Consistently improve retention rates and achieve retention goals.
Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We're Looking For:
Upbeat personality and a fun, positive attitude
1-2 years previous customer retention experience
Strong customer service and people skills
Ability to consistently meet and exceed performance targets
Coachability with a desire to grow professionally
Ability to work a flexible schedule, including weekends
Experience with CRM system such as SalesForce is a plus, but not required
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What's In It For You:
$50,000 to $80,000 Annual Compensation
Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
Higher shift pay for working nights and weekends
Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
Free monitored security system after 90 days.
Engaging and fun company culture that's made up of a diverse group of people
Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
Auto-ApplyCustomer Retention Specialist
Charlotte, NC jobs
Job Description
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You'll Do:
Provide fantastic customer service focused on dispute resolution and overcoming challenges
Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
Provide solutions-based approaches to retain customers who are considering service cancellation.
Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
Consistently improve retention rates and achieve retention goals.
Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We're Looking For:
Upbeat personality and a fun, positive attitude
1-2 years previous customer retention experience
Strong customer service and people skills
Ability to consistently meet and exceed performance targets
Coachability with a desire to grow professionally
Ability to work a flexible schedule, including weekends
Experience with CRM system such as SalesForce is a plus, but not required
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What's In It For You:
$50,000 to $80,000 Annual Compensation
Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
Higher shift pay for working nights and weekends
Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
Free monitored security system after 90 days.
Engaging and fun company culture that's made up of a diverse group of people
Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
Client Access Specialist
Detroit, MI jobs
Job Title: Client Access Specialist
Department: Centralized Patient Access
Reports To: Client Access Manager
FLSA Status: non-Exempt
Client Access Specialists will provide exceptional customer service and knowledge of NSO's programs, services, and policies to assist callers with inquiries, requests, appointments, complaints, verifications, and problems. They must meet or exceed key performance metrics while handling a high volume of inbound calls in a fast-paced environment. Successful candidates must possess strong communication skills, time management, and organizational skills.
This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit in an administrative capacity for specified NSO clinics.
Requirements and Duties
Answer high volume of phone calls, route, and respond appropriately
Schedule appointments for consumers
Confirm upcoming appointment times and reschedule if necessary
Monitor clinician calendars and schedule appointments
Perform insurance verification and confirm consumer demographic and contact information
Register new consumers in the electronic medical records system
Monitor for referrals and conduct follow up activities
Perform other clerical duties such as filing, photocopying, transcribing and faxing
Manage patient demographic and personal information.
Issue medical files to persons and agencies compliant to all NSO policies, state and federal laws, including HIPAA regulations.
Compile, verify, type, file medical records, correspondence, and reports
Update records upon receipt of new information
Assist with departmental / unit audits and investigations.
Distribute medical charts to the appropriate departments / units within NSO.
Maintain quality and accurate records by following NSO procedures.
Ensure consumer charts, paperwork and reports are completed in an accurate and timely manner.
Ensure all medical records are protected and kept confidential
Other duties as assigned.
Work Environment
Works in an office environment and uses a computer, telephone and other office equipment as needed, to perform duties.
The noise level in the work environment is typical of that of an office with occasional contact with consumers/patients.
Bends, stoops and reaches in order to file, search for and retrieve records and documents. Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
Must be able to lift up to 15lbs on occasion
Seeing/vision, talking/speaking and listening/hearing are continuously required.
Frequently required to sit & stand during working hours Frequently required to sit, walk or drive.
Occasionally required to travel between work locations.
Requirements
Qualifications:
Education : High School Diploma or equivalent
Minimum Required Experience 1-year minimum experience in a call center, administrative assistant, receptionist or related role
Additional Requirements
Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
Proficiency in electronic medical records systems
Ability to learn additional software
Proficiency in general office equipment (PC, printer/fax/copier, telephony system)
Proficiency in data entry, filing
Valid Michigan Driver's license/access to private transportation.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Experience working remotely and proficient with software/tools related to remote work.
Experience working with data in all forms including electronic formats and databases.
Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous.
E.E.O.C. Statement
The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.
NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation ,origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status
Auto-ApplyLicensed Insurance Customer Service
Carrollton, GA jobs
Job Description
Allstate Agency in Carrollton, GA is seeking a Licensed Insurance Customer Service Representative to join our team. We are looking for an ambitious, customer-focused professional who is P&C licensed (or able to obtain quickly) and interested in long-term career growth. Previous Allstate experience is preferred but not required.
This position is ideal for someone who enjoys helping customers, solving problems, and building strong client relationships over the phone and in person.
What You Will Do
• Provide outstanding customer service to new and existing clients
• Handle phone calls, questions, and service requests with professionalism
• Build and maintain customer relationships to support retention
• Assist with policy reviews and coverage recommendations
• Identify customer needs and offer appropriate insurance solutions
• Schedule appointments, follow up with leads, and support agency growth
• Work with the agent to meet individual and team goals
What We're Looking For
• Active Property & Casualty license (or ability to obtain)
• Strong communication and customer service skills
• Ability to multi-task in a fast-paced environment
• Comfortable discussing insurance needs and presenting solutions
• Interest in helping customers manage everyday risks
• Dedicated work ethic and motivation to succeed
• Willingness to obtain Life license if needed
Compensation
Base hourly pay plus commissions.
How to Apply
Submit your application through Indeed to be considered immediately.
Licensed Insurance Customer Service Representative
Allstate Agency - Carrollton, GA
Full-Time; In-Office
Customer Relations & Quality Specialist
Greenville, SC jobs
MAU is hiring a Customer Relations & Quality Specialist for our client in Greenville, SC. As a Customer Relations & Quality Specialist, you will drive customer satisfaction and quality performance across the Greenville factory by implementing customer experience tools, improving quality systems, and ensuring cross-functional alignment for delivery excellence. This is a long-term contract opportunity with direct hire potential.
Benefits Package
* Medical benefits
* Long-term contract (18 months) with direct hire potential
Shift Information
* Monday - Friday | 7:00 AM - 4:00 PM
Required Education and Experience
* Bachelor's degree in Business, Engineering, or a related field
* 5+ years of experience in Quality, Customer Experience, or Continuous Improvement roles
* Experience with Root Cause Analysis (RCA), 8D methodology, and Quality Management Systems (QMS)
Preferred Education and Experience
* Experience in shop operations and quality
* Exposure to production planning
* Customer-facing communication experience
* Project management and cross-functional coordination
* Participation in Kaizen and Built-In Quality (BiQ) initiatives
General Requirements
* Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
* Experience with Smartsheet or similar platforms, including dashboard and report creation
* Background in Lean/Continuous Improvement (TPS/Toyota Production System preferred)
* Strong analytical, problem-solving, and communication skills
* Proficiency in data visualization and dashboard reporting
* Ability to influence cross-functional teams
* Familiarity with AI tools for communication enhancement
Essential Functions
* Identify, implement, and optimize tools and systems to improve customer engagement and satisfaction
* Continuously assess processes, eliminate pain points, and improve communication channels
* Monitor customer feedback channels and proactively address recurring issues and trends
* Ensure customer interaction processes align with QMS, documentation standards, and contractual requirements
* Partner with Quality and Factory teams to standardize documentation, processes, and reporting
* Create and implement standard processes across Projects, Quality, Shop Operations, Engineering, and Materials
* Ensure customer commitments are met with transparency, quality, and on-time delivery
* Establish standard formats and tools to support project teams from kickoff to product delivery
* Develop tools to gather, track, and visualize the Voice of the Customer (VoC)
* Support relationship development with customer contacts using innovative communication tools (including the use of AI)
* Ensure customer feedback directly drives process improvement actions
* Build dashboards and reporting structures to measure customer experience performance
* Provide actionable recommendations based on data insights and feedback
* Drive continuous improvement activities, including problem solving and structured RCA (8D)
(RN) Call Center Nurse Specialist // Orlando FL 32822
Orlando, FL jobs
Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Contract 6 Month Temp-to-Hire on performance Timings Mon - Fri between 12.30AM - 9.00PM Qualifications
Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
·
Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
·
Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients.
·
Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
·
Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
·
Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
·
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
·
For Internal and External Relationships:
Responsible for customer and patient interactions.
·
For Organization Influence
: Limited - Works within the guidelines of a specific program.
·
Limits of Authority
: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
·
Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment.
·
Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment.
License/Certifications
·
Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana
Additional Skills
·
Analyze data
·
Answer telephones
·
Develop/maintain networks on a broad cross section
·
Effective at group involvement
·
Handle multiple tasks
·
Compile data/statistics
·
Establish filing system
·
Input data into computer systems
·
Use computerized spreadsheets to conduct analysis
·
Problem solving
·
Research information
·
Strong communications-written and verbal
·
Time management
·
Effective interpersonal, negotiating and communication skills required.
Computer Skills
·
Data entry
·
Visual concentration on computer screens
·
Multi-user computer systems
·
Personal Computer
·
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
If you are available and interested then please reply me with your
“
Chronological Resume”
and call me on
**************
.
Additional Information
Thanks & Regards,
Ranadheer Murari
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
*************************
Easy Apply