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Student caller skills for your resume and career
15 student caller skills for your resume and career
1. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Conduct telephone calls to secure pledges from alumni in support of the annual fund
- Answer telephone calls from potential constituents who have been solicited through advertisements.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided outstanding customer service, established rapport with people from many backgrounds, and used computer-based telemarketing software.
- Maintained great customer service and engaged individuals on a business level while establishing a personal connection.
3. Financial Support
Financial support is the financial resource or money provided to an organization to support its operations. Financial support is generally provided by the government, or private institutes such as non-profits, or aid institutes. Financial support usually does not have any interests or benefits to be returned.
- Encouraged alumni to donate financial support for student and athletic scholarships, teaching excellence, and technology advancements.
- Contacted alumni and current parents of Marquette students requesting financial support for scholarship aid and campus development.
4. Fundraise
- Call alumni to update information, provide university and college information, maintain positive relations and fundraise for the University of Florida
- Demonstrated articulate communication skills to speak with alumni and fundraise for University
5. Phonathon
- Granted to the phonathon caller who best demonstrated a spirit of encouragement and dedication to the success of the calling program.
- Contacted approximately 60-80 potential donors per 3.5 hour shift to update information as part of the annual phonathon.
6. Student Scholarships
- Called Southern Methodist University Alumni to donate money for student scholarships.
- Called alumni of Loyola University asking for donations to student scholarships.
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Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling
- Completed cold calls with topmost professional courtesy regardless of financial contributions made.
- Connected with alumni via cold calling, processed donations and raised over $27,000 for the College of William & Mary.
8. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Place outbound calls to alumni to solicit donations for university events and special programs including scholarships and building funds.
- Placed 10-30 outbound calls per shift to emergency personnel (911, EMS) when appropriate.
9. Building Rapport
- Solicited college alumni for donations by building rapport and updating alumni on campus events / news
- Served as an ambassador by establishing and building rapport between the University and its supporters.
10. Financial Aid
Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.
- Establish and maintain contact with WPI Alumni; and help WPI raise fund for financial aid, resources etc.
- Solicited donations for scholarships, financial aid, development of the university, and enrichment of student experience.
11. Computer System
- Updated personal contact information with alumnae within a computer system.
- Entered and processed information and data into computer system.
12. Alumni Relations
- Strengthen alumni relationships through phone contacts, survey on satisfaction and solicited donations while gaining communication skills in professional setting.
- Called alumni for university donations, while building and deepening alumni relationships.
13. Extreme Confidentiality
- Handle personal information with extreme confidentiality.
- Handle personal information (of Students, Faculty/Staff, and Alumni) with extreme confidentiality.
14. Negotiation
- Served as a college ambassador by providing communication and negotiation skills to financially support college programs.
- Demonstrated communication and negotiation skills while speaking with alumni.
15. PowerPoint
- Prepared PowerPoint presentations for several small business projects and other courses.
- Developed PowerPoint presentations for professors Designed event posters Scheduled appointments Ordered books and research materials Acted as executive assistance for one professor
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List of student caller skills to add to your resume

The most important skills for a student caller resume and required skills for a student caller to have include:
- Telephone Calls
- Customer Service
- Financial Support
- Fundraise
- Phonathon
- Student Scholarships
- Cold Calls
- Outbound Calls
- Building Rapport
- Financial Aid
- Computer System
- Alumni Relations
- Extreme Confidentiality
- Negotiation
- PowerPoint
- Academic Programs
- Alumni Database
- Financial Contributions
- Monetary Donations
- Monetary Support
- Monetary Gifts
Updated January 8, 2025