Student Support- Ed Specialist MM, Hybrid
Remote job
JOB TITLE: Student Support - Ed Specialist
REPORTS TO: School Director and/or Designee
CLASSIFICATION: Certificated/ Exempt
We employ a diverse, empathetic, and passionate team who value collaboration, integrity and the desire to be a servant leader. We are committed to excellence and work tirelessly to improve learner outcomes, by empowering learners through Project-Based Learning, Individualized Learning and Social-Emotional Learning. We are committed to being self-directed, participating in ongoing personal and professional development, problem solving, and embracing a growth mindset. With our unwavering commitment to excellence, we are confident that our team will thrive and succeed in all areas of their lives.
THE OPPORTUNITY (POSITION OVERVIEW)
Reporting to the School Director and under the direction of the Director of Student Support, the Education Specialist will work in close collaboration with the classroom Facilitator supporting all students in a general education classroom. Within this framework, s/he will work directly with students that have an Individualized Education Program (IEP). The Education Specialist will provide specialized instruction for students in accordance with the IEP and build effective relationships with all members of the IEP team.
The Education Specialist is encouraged to be a creative innovator that inspires and supports all education needs.
WHAT YOU WILL DO (DUTIES AND RESPONSIBILITIES)
Plan, develop and implement IEPs collaboratively with an IEP Team when necessary for students assessed and identified with a disability.
Provide specific academic instruction for students with services established and documented on a students' IEP, and develop appropriate social, emotional and education objectives for each student.
Case manage and update IEPs throughout the school year to reflect learner's progress toward meeting annual goals.
Confer and collaborate with IEP Teams (parents, facilitators, administrators and Care Team) to monitor and discuss updates and needed changes if appropriate.
Update IEPs throughout the school year to reflect learner's progress and goals.
Consult with IEP team members to discuss learner's progress and services.
Design collaboratively with General Education Facilitators (Teachers)/Education facilitators appropriate teaching strategies for their student body, adapting and modifying activities, lessons, curriculum and projects to meet the needs of all students in a full-inclusion learning environment.
Monitor, evaluate and document each learner's progress utilizing appropriate measurements and assessment devices.
Maintain regular communication with parents by providing support, coaching and understanding.
In accordance with classroom norms, carry out and enforce reasonable rules of classroom behavior and procedures for maintaining a safe, secure and effective learning environment.
Maintain a current knowledge of special education best practices and trends.
Implement iLEAD's inclusive practices to allow a safe, secure and effective learning environment through co-teaching models.
Provide crisis intervention and support as needed.
Establish a climate that promotes fairness, respect, social development, and responsibility.
Utilize necessary educational technology and computer applications.
Participate in the Student Study Team (SST) process and recommend interventions for your assigned grade level.
Collaboration with facilitator and CARE Team to provide accommodations and differentiate to meet learner needs
Provide crisis intervention, as needed.
OTHER RESPONSIBILITIES
Be self-directed by taking initiative and responsibility for your work.
Work in a collaborative, team based and innovative environment.
Commit to Excellence by seeking ways to improve and exceed expectations or Commit to excellence by seeking to raise the bar for self and team.
Prioritize the growth and needs of the team, lead by example, and foster a supportive work environment.
High level of personal and professional integrity and trustworthiness.
Approach problems and challenges with a human-centered creative mindset, seeks to understand, develops multiple solutions to find the best answer.
Helps create a positive culture by being committed to diversity, equity, and inclusion promoting ethical behavior and social responsibility within the workplace.
Be authentic, own your strengths and weaknesses, ask for help when needed, be honest and transparent in your communications, working towards common goals that are meaningful to you and the team.
Represent iLEAD and the school in which you work in a positive and professional manner in all interactions and communications.
Pursue continuous improvement and maintain professional competence through seeking out opportunities to develop new knowledge skills and perspectives. This includes participation in professional development activities offered and self-selected professional growth activities
Perform other responsibilities as defined by the designated supervisor.
ESSENTIAL FUNCTIONS
Communicating with others to exchange information. (In Person/Telephone/Computer)
Sedentary work that primarily involves sitting/standing.
Adjusting or moving objects up to 50 pounds in all directions.
When needed to support a school or education program, must have the ability to travel by public transit as well as operate a vehicle for self-transportation purposes between worksites.
Assessing the accuracy, neatness and thoroughness of the work assigned.
May encounter outdoor elements: high (>90)/low (
Ability to work in situations involving the need to make informed and quick decisions.
Ability to supervise/manage workers and delegate as needed in project management situations.
Reading detailed documentation and analyzing data sets.
Writing professionally, both by hand and utilizing computer software.
Speaking in public settings including making public presentations to large and small groups.
Dealing and navigating professionally through high-stress situations.
*The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
WHAT YOU WILL BRING (QUALIFICATIONS)
Bachelor's Degree, including all courses to meet credential requirements.
Credential(s) to meet the requirement of the assignment as established by state and local governing boards.
Appropriate Special Education licensure and required credentials in the state of California, including AAAS (Added Autism Authorization).
Successful completion of a student-teaching/internship program is mandatory.
Experience in educating special needs students.
Proven effective classroom and learner behavior management skills.
Knowledge of current special education practices and methodologies.
Knowledge and understanding of state, local and federal regulations and policies affecting special education.
Knowledge of current special education technology applications.
________________________________________________________________________
iLEAD California is an Equal Opportunity Employer and is committed to fostering diversity within its staff.
iCA promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don't discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees.
Auto-ApplyAdmissions Advisor
Remote job
At Forum Health, we're leading the charge in personalized, functional, and integrative medicine. As a nationwide network of providers, we help patients uncover the root causes of their symptoms and create custom plans that empower lasting wellness. Our mission is driven by innovation, connection, and a deep commitment to transforming lives.
We're looking for a confident, compassionate, and self-motivated Admissions Advisor to join our growing team. This fully remote role is perfect for someone who thrives on meaningful conversations and is energized by helping others take charge of their health, while also being motivated by performance-based earnings.
Commission only (Anticipated annual income $72k-$100K) with uncapped earning potential .
What You'll Do
As an Admissions Advisor, you'll play a key role in guiding new patients through the beginning of their Forum Health journey. After patients receive their lab results and a video explanation from one of our team members, you'll step in to bring the next steps to life. With a blend of empathy and clarity, you'll ensure they understand their care plan and feel supported as they decide how to move forward.
Connect with prospective patients virtually to review a recorded lab reading video of their test results
Lead, coach, and mentor chronically ill patients into a life-changing clinical model
Explain the recommended action plan clearly and confidently
Present payment options, including third-party credit or in-house payment plans to help patients make informed decisions
What You Bring
Associates degree required, Bachelors degree preferred
Strong communication skills and a genuine passion for helping others
Ability to explain payment options in simple, encouraging terms
Background in sales, case management in a healthcare setting, new patient enrollment, or customer service is a plus
Comfortable working independently in a remote, fast-paced environment
Driven, empathetic, and goal-oriented mindset
Additional Details
Location: Fully remote, US-based candidates only
Schedule: Full-time, ideally Monday through Friday from 9 AM to 6 PM CST
Compensation: Commission-only with uncapped earning potential
Anticipated Annual Pay: $72k-$100k+
Applicant must be authorized to work in the United States without the need for sponsorship now or in the future
If you're excited by the idea of empowering patients, creating meaningful connections, and being part of a health movement that's changing lives, we want to hear from you.
Be part of something bigger. Join Forum Health and help shape the future of wellness.
Admissions Advisor
Remote job
Join the ACI Learning Adventure! Our Mission
Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way-with innovation, exceptional experiences, and impactful results.
We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.
The ACI Team
Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.
Purpose-Driven Culture
At ACI Learning, work isn't just a job. It's a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.
Your Opportunity
Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!
Who We Are
ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform my ACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.
What You'll Do
The Admission Advisor role guides individuals who have expressed interest in education and ACI Tech Academy through a prescriptive process to help determine if the student can and should enroll into one of ACI's educational programs. The Admissions Advisor will be responsible for providing guidance about the admissions process, providing information about ACI Tech Academy, and helping candidates make informed decisions about their academic and professional futures. The role requires integrity and ethics as well as a general passion for helping others grow through learning.
What You'll Need (Requirements)
Minimum Qualifications
• 1-2 years of experience in admissions, sales, or a comparable consultative role.
Preferred Qualifications
• Bachelor's degree preferred.
• Experience enrolling or advising self-pay or consumer-financed students strongly preferred.
Skills
• Ability to multi-task and prioritize.
• Creative thinker with the ability to innovate and experiment with different messaging approaches.
• Ability to translate complex product features into compelling and easy-to-understand terminology.
• Outstanding communication skills and ability to influence others.
• Exceptional closing skills while remaining welcoming, understanding, and empathetic.
• Ability to think on your feet, try new approaches and bounce back when things don't go your way.
• Self-starter and hunter mentality used to find prospects and build referral business.
• Strong understanding of sales processes and techniques.
What We're Counting On From You
• Effectively manage and work a high volume of inbound web leads from initial interest up to Enrollment
• Build and manage a robust pipeline of opportunities from the inbound web leads to consistently enroll students into ACI's programs on a monthly basis
• Serve as the primary point of contact for prospective students, providing guidance about programs, tuition options, and admissions requirements.
• Conduct admissions interviews and consultations with prospective self-pay students to assess goals, readiness, and program fit.
• Clearly define requirements for success within ACI Tech Academy's fast-paced programs to maintain high on-time graduation rates and support student success.
• Maintain accurate and up-to-date records of all student interactions and enrollment activity within the CRM platform.
• Consistently represent ACI Tech Academy with high levels of integrity, in alignment with ACI's core values.
• Participate in occasional evening or weekend events as required for prospective student engagement.
At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting.
Pay range$55,000-$70,000 USDWhy ACI Learning is Your Next Big Move
Comprehensive medical, dental, and vision coverage-starting the 1st of the month after your hire date.
Four weeks of paid parental or medical leave, so you can focus on what matters most.
Flexible PTO policy, sick time, and eight paid holidays - because we believe in balance.
401(k) retirement plan with immediate vesting and up to 5% matching contributions - we invest in your future from day one.
One free course each year after 90 days - advancing your skills is part of the job.
Tuition assistance to support your continued education and professional growth.
Auto-ApplyVeterinary Student Representative
Remote job
Hometown Veterinary Partners (HVP) is on a mission to empower veterinarians. We heard the concerns of veterinary professionals and we set out to change that. We are building a community where your viewpoints and visions are heard no matter what your role. Veterinarians are empowered to build the careers they want, practicing at the highest level, with the opportunity to build equity without investing their own money.
Position Overview:
Hometown Veterinary Partners (HVP) is seeking motivated and passionate veterinary students to join our team as Veterinary Student Representatives. This role is an excellent opportunity to gain hands-on experience, expand your professional network, and contribute to the veterinary community. The Veterinary Student Representative will serve as a liaison between Hometown Veterinary Partners and veterinary students at their university. This role involves promoting HVP's values, services, and opportunities, while providing valuable insights and feedback from the student community. Representatives will participate in various events, assist with marketing efforts, and help foster a strong relationship between the company and future veterinarians.
How you'll be making an impact
Represent Hometown Veterinary Partners at campus events, career fairs, and student organization meetings.
Assist in organizing and hosting events such as informational sessions, workshops, and webinars.
Provide feedback and insights on student interests, concerns, and trends to help shape company initiatives.
Engage with students through social media and other digital platforms to raise awareness about Hometown Veterinary Partners.
Learn, share with HVP, and adhere to all rules and regulations for their college of veterinary medicine as it relates to corporate campus presence and events
Identify and regularly communicate with appropriate deans, faculty, office of academic and student affairs, career counselors, and student representatives, to understand opportunities for HVP support and connections.
Participate in representative meetings and training sessions to stay informed about company updates and initiatives.
Collaborate with the marketing team to create and distribute promotional materials on campus.
Serve at a point of contact for students interested in learning more about Hometown Veterinary Partners and opportunities.
What makes you a great fit?
Currently enrolled in
AVMA Accredited Program (Doctor of Veterinary Medicine or Similar)
.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Enthusiasm for representing Hometown Veterinary Partners and promoting its values.
Previous experience in a leadership or ambassador/representative role is a plus.
Proficient in using social media platforms for promotional purposes.
Ability to remain in role for 1 school year with the option for continuation based on mutual review at the school years end.
What we offer:
$1,500 Annual Stipend, paid in 2 installments.
Gain valuable experience and insights into the veterinary industry.
Expand your professional network by connecting with industry leaders and professionals.
Opportunity to develop leadership and communication skills.
Access to exclusive Hometown Veterinary Partners events, resources, and opportunities.
Potential for future employment or externships with Hometown Veterinary Partners.
Hometown Veterinary Partners is committed to providing equal employment opportunities to all aspects of employment and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Hometown Veterinary Partners
Founded in 2023, Hometown Veterinary Partners is on a mission to empower veterinary professionals by building modern, local hospitals rooted in Culture, Community, and Collaboration. We believe in supporting our veterinary professionals, while providing the resources and infrastructure to help them thrive.
Auto-Apply[Full-Time | Remote] Student Advisor
Remote job
Compensation: Base salary: 4000 MYR + 1200 MYR performance bonus per month - Night shift (Malaysia time)
Job Responsibilities:
Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
Collaborate with the team to collect customer feedback and help optimize our products and services.
Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.
Job Requirements:
Bachelor's degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.
Excellent communication, interpersonal, and customer service skills.
Strong ability to work independently, manage time efficiently, and complete tasks on schedule.
Proficiency in CRM systems and other related office software.
Positive work attitude, patience, and strong customer-oriented mindset.
Strong problem-solving ability, able to handle customer issues professionally and positively.
Work Schedule:
Remote work: 40 hours per week, 5 days a week.
Fixed shift will be confirmed before onboarding.
Night shift: Malaysia Time 1:00 AM - 10:00 AM or 11:30 PM - 8:30 AM
Company Introduction:
Think Academy US, a subsidiary of TAL Education Group - a global leader in education - is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 3-18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.
As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.
Auto-ApplyAdmissions Advisor
Remote job
Strategic Enrollment Management
Full-Time, Contingent II, Exempt, Pay Grade 1.2
University of Maryland Global Campus (UMGC) seeks an Admissions Advisor in the Department of Strategic Enrollment Management. The Admissions Advisor will use strong critical thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. A successful Admissions Advisor performs at a high level, has extraordinary customer service skills, is able to clearly articulate the value proposition of UMGC based on each prospective student's individual needs, effectively addresses and overcomes concerns, builds urgency for prospective students to complete the admissions process and embraces change. A successful candidate should be confident, enthusiastic and provide exceptional service to every student and team member during every interaction.
KEY ACCOUNTABILITIES INCLUDE:
Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university to achieve desired conversion and meet/exceed enrollment growth targets
Accurately document, maintain, and track all student interactions, information, and progression through the CRM system
Drive new student recruitment and first term success through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success
Meet speed to response goals and demonstrate high quality customer service throughout all student and staff interactions
Maintain departmental Service Level Agreements in line with management expectation
Possess thorough understanding of UMGC product knowledge, policies, procedures, systems to effectively and accurately guide prospective students from inquiry through enrollment in their first term.
RESPONSIBILITIES INCLUDE:
Be highly visible and dynamic through a high volume of interactions with prospective students via phone, video conferencing, text, and email, adhering to the contact strategy
Maintain and provide accurate information on admissions process, program requirements, first term student success/retention initiatives, policies, procedures and dates/deadlines
Contribute to individual, team, and unit goals on a daily, weekly, monthly basis to ensure new student growth targets are met
Develop referral leads from prospective students, UMGC alumni and /or personal networks
Proactively engage with prospective students and help them overcome potential barriers within the student enrollment process
Act as a liaison for prospective students by assisting with all processes to include registration, degree planning and act as a liaison between students and other University departments
Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being sent to the university
Possess thorough understanding of UMGC product knowledge, policies, procedures, systems to guide prospective students effectively and accurately
Correspond clearly and effectively with all students and Admissions team members
Be knowledgeable of UMGC services to include hybrid classes and testing services at military and civilian sites where relevant
Maintain a mastery of content knowledge for all university, corporate alliance programs and community college agreements
Participate and provide leadership in recruitment activities and new student success initiatives including attending virtual open house events, information sessions, webinars, classroom walk through presentations and other events as requested to offer guidance to new students
Provide general information to students regarding all payment options, the full range of active duty and veteran educational benefits, process, and requirements via phone, text and email conversations
Evening, weekend hours and possibly holidays may be required at times based on business need
Perform other duties as assigned
Admission Advisor-Partnership additional duties:
Independently represent the University virtually and at locations throughout the state at recruitment events, transfer fairs, webinars and on community college campuses to generate inquiries.
Conduct classroom presentations virtually and/or onsite to increase awareness of the Maryland Completion Scholarship, UMGC's online classroom, program articulations and transfer process
Some evenings, weekends and extensive in-state travel is required. Candidates must have a good driving record along with reliable transportation and auto insurance.
DUTY STATEMENTS:
Employees that live within 50 miles of UMGC are required to work university commencement
REQUIRED EDUCATION AND EXPERIENCE:
An earned Associate's Degree
At least 1 year serving in an Admissions, Advising, Coaching or Consultative Sales role
Experience working in a goal-driven, measured performance and team environment is required
Candidates must possess excellent customer service and time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, with strong attention to detail and accuracy
Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of students
Upbeat and outgoing personality with a desire to encourage students to succeed and ability to address and overcome student concerns
Excellent computer and keyboarding skills (Microsoft Office, inclusive of Word, Excel, PowerPoint
PREFERRED EDUCATION AND EXPERIENCE:
An earned Bachelor's degree
2+ years previous experience in any of the following areas: online higher education admissions, advising, enrollment management, recruiting, educational or training-industry sales, consultative inside sales of a service offering
1+ years working in a call center or high-volume, customer service/ consultative sales environment
REQUIREMENTS TO BE ELIGIBLE FOR REMOTE ROLE:
Home worksite furniture and equipment shall be provided by the Candidate
UMGC will provide necessary office supplies, a laptop, monitor and headset
Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication
All computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection
All computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS. You must also hardwire your laptop to the router through an Ethernet connection
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:
Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). Time off rates will be prorated based on the number of hours worked.
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: C2 Part-time employees working less than 0.5 FTE are not eligible for LTD.
Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
SS Contingent II_2020.pdf (umgc.edu)
Hiring Rate:
$51,000.00
Auto-ApplyBCBA Supervisor - Student Mentor & Case Consultant (*Hybrid Telehealth Position*)
Remote job
About CCBS
CCBS is a clinician-owned ABA agency focused on ensuring client progress through the highest-quality mentorship and support of our RBTs and Master's level practitioners. We utilize a "modern ABA" approach to treatment, capitalizing on naturalistic teaching and fostering an environment of person-centered, neurodiversity-affirming, and cultural inclusiveness treatment methods.
The Position
CCBS currently offers three different BCBA positions: BCBA Mentor, BCBA Student Supervisor & Case Consultant, and BCBA Concierge Clinician.
BCBA Student Supervisor & Case Consultant
A high-level clinician responsible for and passionate about shaping the next leaders of our field through intentional goal-setting, behavioral skills training (BST), 1:1 and small group instruction via synchronous and asynchronous modalities. This is a hybrid remote position, so candidates must be local to the area.
The Successful Candidate
Holds a valid BCBA certification
Has at least 2 years of supervisory experience
Engages in strong time-management skills
Communicates effectively and professionally
Seamlessly integrates BST into teaching methods
Is a continuous learner and actively seeks out new and best evidence-based practices
Adapts teaching to other's learning style and strengths
Self-initiates and fosters an environment of support, unity and problem solving
Is flexible and adapts to changes in our field, to policies and procedures as needed
Has a positive, "can-do" attitude, and breaks down seemingly large tasks into smaller, more achievable components
Doesn't let the flame fizzle out for our field despite inevitable hardships; engages in self-care and deliberate activities and actions to remain an involved clinician
Gets technology and can maneuver the Microsoft Suite
Passes a background check
Negative TB test within 3 weeks of hire
Up-to-date immunizations
Reliable transportation
Valid vehicle insurance
Valid CA driver's license
What We Offer
In-house monthly CEUs as learner and/or teacher
$1500/year CEU stipend to attend conferences or obtain additional training or certifications
Like-minded individuals who value quality training, support, teamwork and mentorship
A community of seasoned BCBAs, mentors, and colleagues of various clinical backgrounds, cultures, and experiences
A hands-on and personable CEO and executive team that wants to know you, what motivates you, and what brings you joy
Career advancement - we prefer to promote from within and look to our own people before posting any job ads
A team that provides empathetic professionalism and support. We understand our field can be emotionally, mentally and physically draining. On top of that, everyone has a personal life and their own day-to-day challenges. Our 100% effort today may look very different than it did yesterday, and that's ok! We have an open-door policy and we're clinicians too, so we get it. We work hard to lift each other up when we need it or offer a helping hand. If something isn't going well or as intended, we want to hear about it and any suggestions you might have to improve on it.
Salary range of $80,000-90,000/year
Company cell phone
Laptop
Flexible work location (75% remote/Telehealth)
401k
Medical/Dental/Vision
Virtual Volunteer Coordinator
Remote job
We are a small non-profit with a mission to support our nations, high-poverty public schools by providing funding toward classroom projects that will challenge and enrich the educational experience. We aspire to maximize the learning potential of every student and prepare them to succeed in our current century in hopes they will in-turn make a valuable contribution back to society.
We are getting ready to launch our first online fundraiser and need virtual volunteer coordinators/recruiters. Essentially you will recruit volunteers through your social networks and contacts to help us raise funds online. We use a third-party to manage and promote our campaign. Volunteers are able to create a page to help support our cause. They promote their page, raise funds and earn a nice prize if they reach their fundraising goal. In return, you earn money for their efforts!!!
This is 100% telecommute 1099 contractor position. You must have daily access to internet/email/computer. Be very outgoing and sociable with a decent social network (i.e. facebook, twitter, linkedin, etc...) and a passion for non-profit work and volunteerism.
Experience in fundraising (especially monthly pledges) preferred.
Compensation is a 10% commission on everything your team brings in.
Apply online now for consideration.
Admissions Advisor
Remote job
Full-time Description
Work from Home (WFH) -
Remote work must be performed while residing in California or New Mexico
Reports to: Admissions Manager
Status: Non-Exempt
Employment Type: Full-time
Summary
Are you passionate about positively changing the lives of others? California Institute of Applied Technology (CIAT) is growing and seeking student-success focused admissions professionals with a passion for serving others. If this is you, please contact us! CIAT prepares students for professional success by offering practical training in today's most competitive technology fields to make sure students are career ready. With a large selection of courses, flexible schedules, and an online campus, we aim to empower the working student. We are laser-focused on student success, whether just starting out, making a career change, or transitioning into civilian life, CIAT prepares students for success!
Responsibilities
Complies with all Federal, State, accreditation and institutional policies and procedures
Interacts with a high volume of prospective students via phone, email, chat, trade shows, user groups, and/or other communication channels in order to secure enrollment into a CIAT degree or other educational programs
Creates prospective student interest using institution approved resources and technology
Discovers the education and career objectives of prospective students and advises on all aspects of the enrollment process, including admissions requirements, program requirements, finance options, and applicability of previous college credits earned
Discovers the education and career objectives of prospective students and provides timely and accurate advising on all aspects of the enrollment process, including admissions requirements, program requirements, financial options, applicability of previous college credit, and CIAT resources to achieve education and career goals
Uses professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process
Sets clear expectations with prospective students regarding program requirements, while helping them identify options to develop a personalized plan for success
Proactively follows-up with prospective students from first contact through the completion of the first term and assists in overcoming obstacles in the process
Develops and implements a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks and establishes and maintains a network of employers
Documents all interactions with prospective, active, and inactive students within institutional information systems and utilizes internal systems with proficiency and accuracy in creating, maintaining, and updating student records
Effectively communicates with other CIAT departments in a timely manner and shares student information and documentation in order to offer a high level of service and meet state and federal, accrediting and other requirements
Meet or exceed resource management and enrollment goals established and provide accurate forecasting of performance outcomes
Manage a student portfolio by nurturing active students, promoting new programs, and meeting or exceeding retention goals
Works with a sense of urgency, while engaging and listening to others and exhibits a high degree of flexibility in adapting to a rapidly changing environment
Requirements
Preferred Qualifications:
Bachelor's degree or combination of education and professional sales or Admissions experience
Minimum 2 years of previous experiences working in a higher education setting
2 years prior experience in higher education setting in admissions or student services or other employment in an advising, career planning/coaching, finance, or related role
Strong knowledge of IT industry and IT fields of study
Required Qualifications:
High School Diploma or GED and general knowledge of the higher education industry
Minimum of 2 years of professional work experience in Admissions and/or sales
Excellent organizational and communication skills and ability to inspire and motivate
Possess a sincere interest in helping others achieve life goals
Goal oriented, assertive, results driven, high energy, and highly ethical
Ability to demonstrate partnership, consultative skills
Problem solve rapidly and effectively and work independently with minimal supervision
Handle confidential and sensitive information following confidentiality guidelines
Ability to work in a fast-paced environment and be a team player with a positive attitude
Proficient user of Microsoft Office products (e.g. Outlook, Word, PowerPoint and Excel)
Computer literate with a proven ability to learn and effectively use CRM, SIS, LMS software
Values
Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.
We are passionate about education and student success
We value integrity and excellence in our employees and students
We treat ourselves and our students with dignity and respect
We believe in and encourage innovation at our school to better help our students succeed
We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student's success
We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward
We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals
We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.
Supervisory Responsibility
This position has no supervisory responsibilities.
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear
Sedentary work. Essential functions of this role require sitting for extended periods of time
Ability to type, use a computer to search for information and input information while speaking on the phone is required
The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
Work Environment
While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment.
Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.
The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.
This remote work policy is designed to comply with all relevant local, state, and federal laws.
AAP/EEO Statement
California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
#ZR
Salary Description $27-$31 hourly/DOE
Sr Academic Affairs Coordinator, Academic Affairs, FT, 08:30A-5P
Remote job
Sr Academic Affairs Coordinator, Academic Affairs, FT, 08:30A-5P-153662Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.Description
The Senior Coordinator manages day-to-day operations of Academic Affairs for all BHSF academic programs including the credentialing and clearance of students, residents and observers. In partnership with department leadership, the Senior Coordinator manages strategic events and programs to support the organization‘s goal to attract, educate and retain exceptional talent. The Senior Coordinator will also manage the contract administration for academic affiliation and teaching services agreements and will provide mentorship to junior coordinators.
Estimated salary range for this position is $53531.16 - $69590.51 / year depending on experience.Qualifications Degrees:
Bachelors.
Additional Qualifications:
Minimum 4 years‘ experience in university or academic medical center setting. Able to maintain high level of confidentiality and be diplomatic. Excellent customer service skills. Prior experience with student/resident rotation management, credentialing or medical staff services required. Knowledge of LCME/ACGME accreditation requirements and medical terminology. Effective written and verbal communication skills required.
Minimum Required Experience:
4 YearsJob CorporatePrimary Location RemoteOrganization CorporateSchedule Full-time Job Posting Oct 2, 2025, 4:00:00 AMUnposting Date OngoingEOE, including disability/vets
Auto-ApplyHJD Student Mentor
Remote job
Peer-to-Peer Support Network
Peer Support Network student mentors provide guidance and support to mentees, serving variously as role models, coaches, and allies. This is a primarily remote position with mentoring provided virtually via Zoom and at weekend in-person residences on the Ventura campus. The time commitment varies; however, it is typically 3 to 5 hours per week for the Fall, Spring, and Summer terms.
HJD student mentors report to the Assistant Dean of Hybrid and Online Learning.
Principal Duties:
Participate in ongoing professional learning and development, including completing an asynchronous course emphasizing mentoring knowledge and skills.
Provide a positive source of support to first year law students.
Model and emphasize the importance of a growth mindset and solution-based approaches to challenges.
Support mentees in identifying and implementing effective strategies in the following areas:
Case reading and briefing
Course outlining
Effective learning and study strategies
Exam preparation
Priority management
Support mentees in identifying and accessing relevant TCOL resources, such as the Academic Support Canvas shell, academic skill development workshops, etc.
Participate, when available, in TCOL student success workshops.
Commit to communicating and meeting with mentees on a regular basis, including maintaining consistent weekly virtual office hours.
Attend student mentor meetings and contribute to continuous program improvement efforts.
Maintain confidentiality.
Perform related duties as assigned.
Essential Knowledge, Skills, and Abilities:
Demonstrate a commitment to diversity, equity, and inclusion through modeling inclusive behaviors, and proactively managing bias.
Interface professionally with administration, faculty, and students; works collaboratively with others.
Develop rapport, trust, and confidence with mentees and provide support in a professional and respectful manner.
Demonstrate significant interpersonal, communication, and leadership skills.
Demonstrate a strong desire to help students succeed.
Efficiently and thoroughly complete tasks in a timely manner.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Minimum Qualifications:
Must be enrolled at The Colleges of Law and in good academic standing.
Preference will be given to students who are eligible for federal work-study.
Compensation & Benefits
This opportunity is budgeted at $20.00 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
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The Colleges of Law is an Equal Opportunity Employer.
Auto-ApplyStudent Services Coordinator
Remote job
Job Title: Student Service Coordinator
Reports To: Campus President
FLSA: Exempt
DEFINITION: Under the direct supervision of the Campus President, the Incumbent is responsible for managing the department, tracking performance metrics, advising and assisting students and faculty.
The Student Services Coordinator (SSC) position is one of student advocacy. The SSC will become the empathetic sounding board for the student. Will lead the department and works closely with the Faculty, Registrar, other Student Services staff (varies by campus), and other department managers.
The Student Services Department's primary goal is to provide resources for outreach programs and educational resources which will assist the students in achieving their educational and personal goals.
DUTIES & RESPONSIBILITIES
Manage staff consisting of Student Success Leaders and complete performance evaluations and initiate any disciplinary actions required. (Varies by Campus)
Ensure adherence to department policies and procedures as well as policies and procedures for students from the Student Handbook.
Develop active success plans for individual students and monitor outcomes.
Work closely with Program Directors and Campus President on Proactive Retention Strategies ensuring persistence of completion rates that exceed the accrediting benchmark.
Facilitate retention strategies for current students as well as fresh start and re-enter students.
Establish and provide community resources for student support to help eliminate barriers to completion.
Work closely with the Campus President, Department Managers and Faculty to provide strong student advocacy and support.
Document all student outcomes and activities in the Transcripts database.
Head the ARC committee including responsibility for; Changes of Status, Living Expense Loans, and the re-entry process.
Head the Graduation Committee.
Participate in communication meetings. Attend regularly scheduled academic, start, placement, and management meetings. Participate in student orientations, graduations, advisory board and quarterly curriculum development meetings, and other school events as required or requested by the College.
Other responsibilities as assigned by the Campus President.
This job description is not intended to be an exhaustive treatment of the duties and responsibilities of the Director of Student Services.
QUALIFICATIONS
Qualifications: A Bachelor's degree is preferred, but we will consider candidates with commensurate experience and education, with a minimum of two years of management experience. Prior experience in student support services or counseling is preferred.
Expectations: SSC must be available to staff and students via email, phone, Microsoft Teams and/or Zoom. The SSC
may
work remotely as approved by the Campus President and/or during inclement weather and campus closures.
TERMS OF AGREEMENT
Establish an on-campus and a virtual support schedule, as approved by the Campus President.
Provide own internet service.
Assist in meeting campus retention rate.
Attend quarterly all-staff meetings to stay connected.
Maintain exclusivity to the Institute of Technology.
Commit to continuous improvement as an educator by attending trainings and professional development opportunities as desired or as assigned.
Attend one graduation ceremony a year.
Participate in school-sponsored activities.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to work well with a wide range of personalities, both virtually and in person
Ability to work flexible hours that allow for and promote adequate student engagement (ideally to include day and evening hours)
Ability to conduct classes in a remote classroom environment with minimal distractions
Maintains a high-performance environment characterized by strong team orientation
Communicates regularly with other staff toward defined goals and/or required results
Self-motivated to improve the quantity and quality of work performed, displaying a high level of effort and commitment
Operates effectively within the organizational structure, always demonstrating trustworthiness and responsible behavior
Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events
Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
Accepts direction and feedback from supervisor and follows through appropriately
Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately
WORKING CONDITIONS & APPLIED SKILLS
Hear and understand human speech in a relatively quiet environment, such as hearing someone speak in quiet office or library setting.
Hear and understand human speech in relatively noisy environments, such as when someone speaks to you while loud equipment is present.
Listen to and understand information and ideas presented through spoken words and sentences.
Focus on a single source of sound in the presence of other distracting sounds. Quickly make sense of, combine, and organize information into meaningful patterns.
Concentrate on a task over a period of time without being distracted.
Shift back and forth between two or more activities or sources of information; multi-task to work on different projects simultaneously.
Remember information such as words, numbers, pictures, and procedures.
Clearly communicate information and ideas through spoken words so others will understand.
Identify and understand the speech of another person.
Recognize when something is wrong or is likely to go wrong.
Combine pieces of information to form general rules or conclusions such as finding a relationship among seemingly unrelated events.
Communicate information and ideas in writing so others will understand.
Work under pressure of constant deadlines with frequent interruptions.
Work effectively in a demanding environment.
Work collaboratively in a team environment.
Work with sensitive and confidential information.
Noise exposure under 65 decibels, roughly that of a normal conversation or a ringing telephone.
Schedule changes may occur based on business needs.
May be required to travel to locations other than assigned site.
Institute of Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
I understand the scope of the responsibilities and expectations of the position for which I have been hired.
____________________________________
Employee Name - Printed Date
____________________________________
Employee Signature
Volunteer Coordinator - Hospice
Remote job
Job Description
CorsoCare Hospice Volunteer Coordinator - Hospice Experience Preferred Job Status: Full-Time, Monday-Friday, fully remote, requires local travel to communities Coverage Area: Greater Columbus At CorsoCare we offer:
Employee First Benefits:
• Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA
• Continued Growth and Education from training, supportive leadership, and collaboration
• A company provided tablet and smart phone with 24/7/365 IT support
• Dedicated schedulers to support flexible scheduling options
• Generous PTO/Holiday (20 days first year)
• Mileage reimbursement
• Tuition Reimbursement up to $2500 per year
• Pet Insurance
Employee First Culture - YOU BELONG, YOU MATTER!
• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction
Position Summary Volunteer Coordinator:
The Volunteer Coordinator is responsible for the development and administration of the hospice volunteer program. Supervises all aspects of volunteer services. *Develops and implements programs for recruitment, interviewing, training, retention, and orientation of volunteers. In return for your expertise, you'll enjoy excellent training, and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.
Required Experience for Volunteer Coordinator:
High School Diploma or GED required. Bachelor's Degree in behavioral sciences, human services, or related field preferred.
1-year experience working with families or groups and coordinating community volunteers preferred.
Basic office skills, with excellent communication skills both written and verbal.
Excellent organizational skills.
Demonstrated experience in supervision.
Demonstrated ability to execute a supportive approach to volunteer and client/family needs.
Supportive approach to volunteer and client/family needs.
Knowledge of and commitment to hospice philosophy of care
Hospice experience preferred
Must possess and understanding of Medicare Conditions of Participation for Hospice as they relate to Hospice Volunteer program
Must be able to work independently, have strong written and verbal skills.
Experience with EMR
Accountability for Volunteer Coordinator
Valid drivers license, Car insurance, registration in state of Ohio
Collect information on availabilities and skills
Arrange for appropriate training when needed
Produce schedules for everyday activities
Assign responsibilities to the right people for extraordinary events
Coordinate teams of volunteers for large-scale actions
Communicate frequently with volunteers to ensure they are satisfied and well-placed
Disseminate information for upcoming actions and events
Keep detailed records of volunteers' information and assignments
Ensure the purpose of the organization and its actions is clearly communicated
Must participate in the hospice support staff on call rotation
Additional duties as assigned
General Working Conditions:
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.
We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
#CORAD
Area Coordinator
Remote job
Monmouth University seeks a dedicated Area Coordinator for a full-time, 12-month, live-in position within the Office of Residential Life. This role is accountable for the holistic management of a residential community of approximately 400-600 students, including the direct supervision of 16-20 undergraduate paraprofessionals. A critical component of this role involves participation in the crisis response duty rotation, providing support to the university's entire 2,000 resident community. The Area Coordinator is instrumental in maintaining a safe, inclusive, and positive living-learning environment, fostering student engagement, academic progress, and personal growth.
The successful candidate would be expected to: manage and supervise students who live in the residence halls; actively adjudicate student code of conduct cases and manage the crisis protocol for a community of 2,000 residential students. This is a live-in position.
Successful candidates will have an exceptional ability to develop and maintain positive and healthy relationships with a diverse range of students from around the globe. Candidates should demonstrate an ongoing commitment to creating a supportive and inclusive social, emotional, and intellectual experience for students. Housing and a limited meal plan is provided for the Area Coordinator as they are required to live on campus. To support on-call responsibilities and integration within the residential community, the AC is provided a private, fully furnished apartment in a residence hall. This includes a full kitchen, utilities, cable, and internet-offered as part of the overall compensation package.
This is an in-person on-campus, non-remote position.
Duties and Responsibilities:
* Manage and supervise students who live in the residence halls, apartments, and University Housing.
* Actively adjudicate student code of conduct cases and serve as judicial hearing officer.
* Attend and actively participate in annual events such as opening convocation, Founders' Day, staff training, open house, openings/closing operations, Welcome Week, Scholarship Week, and Commencement.
* Assist in divisional programming as needed.
* Coordinate and address building maintenance and repairs.
* Establish and advise a Residence Hall Association and manage it appropriately.
* Initiate programs to foster community and student development.
* Manage multiple functions of the Residential Life program over holiday and break periods.
* Manage the crisis protocol for a community of 2,000 plus residential students in University and University-sponsored housing.
* Serve as a first-line responder for campus emergencies including mental health crises, student illness, and accidents. This role requires 24-hour on-call availability as part of a professional staff duty rotation. Responsibilities include interpreting university policy and protocol, and making clear, critical decisions under pressure. As a member of the University Student Life professional response team, you may coordinate community response and information delivery during campus facility disruptions. You will also serve as a resource and consultant for all student staff on-call overnight in all residential facilities, including graduate and undergraduate living areas. On-call duty rotates weekly among live-in campus staff members. You must be available to members of the University community on evenings, weekends, and holidays during your scheduled duty.
* Provide supervision and support for campus wide events such as new student orientation, Spring Fest, Advising Days and Homecoming.
* Serve on campus-wide committees and represent the Office of Residential Life.
* Recruit, supervise and train the Resident Assistant and Desk Assistant staff.
* Establish a presence within the residence halls by being visible to students.
* Maintain a University-assigned apartment as a permanent residence.
* Assist with housing operations for the department and be available for the room selection and housing assignment process.
* Manage and supervise the daily operations of the residence halls, apartments, and University Housing.
* Actively participate in an auxiliary assignment within the University community, and assist in various areas such as: Student Activities, Fraternity & Sorority Life, Judicial Affairs, the Center for Student Success, Student Engagement, Transitions and Leadership, and contribute to academic programming, assessment endeavors, staff development, and web-based initiatives that enhance the student experience outside of the classroom. Actively participate in the University community and be visible in the student experience during evenings and weekends.
* Assist with collateral assignment tasks and collaborate with colleagues across the University to advance the division's mission.
* Manage and supervise programmatic endeavors for students as needed.
* Responsible for attending and facilitating programs and meetings that occur outside of traditional business hours.
* Summer program management - Coordinate all summer operations for the assigned living area, including organizing staffing, preparing the building, managing billing, and overseeing check-in and check-out processes. Serve as a liaison to custodial and maintenance services, the Monmouth University Police Department, and other relevant departments.
* Travel: Must respond to incidents at University-owned housing located one mile from the main campus.
Minimum Qualifications:
* Bachelor's degree.
* Two years of experience working in Residential Life, Student Life, or a related field at the undergraduate or graduate level, or in a youth residential environment.
* A valid driver's license in your state of residence and have had no serious violations (Type A) within the past five (5) years and no more than three (3) moving violations (Type B) in the past three (3) years. University Policy found here: Monmouth University Vehicle Use Policy.
* Must have reliable transportation to drive to local university sites as needed.
* Must have sound decision-making skills, the ability to work independently, and the ability to manage a crisis intervention protocol on campus.
* Must be willing to learn various functions of the University computer system, e.g. judicial tracking system, damage billing system, and the Ellucian Colleague interface.
* A demonstrable commitment to diversity and supporting the University's educational mission and strategic initiatives.
* Ability to reside on campus.
* Excellent interpersonal, organizational, and communication skills.
* Must be able to treat confidential and sensitive information appropriately.
* Must be able to operate a variety of office equipment.
* Basic Knowledge of MS Word 2016 and Excel 2016.
Preferred Qualifications:
* Master's degree in student personnel services or related field.
* One year of experience in supervising programming initiatives within the halls or a communal setting.
* The candidate possesses knowledge of judicial programs, crisis management, student
leadership, and diversity programming.
* Experience in advising student groups in a college or university environment; experience with RHA or similar organizations.
* Professional higher-education experience beyond the graduate level.
Additional Application Material Required:
Monmouth University requires all applications and supporting documents to be submitted via the university's career portal. In addition to the application, candidates should upload the following:
* Resume or Curriculum Vitae
* Cover Letter
Optional Documents:
* Professional References
* Other Document
Questions regarding this search should be directed to:
Barbara Santos at ******************** or ************
Note to Applicants:
Please keep in mind that a job posted as "Open until filled" may close at any time without notice. As such, we encourage you to submit your application and all required documentation as quickly as possible to ensure consideration for the posted position.
Working at Monmouth University perks:
* 403(b) Retirement Plan (8% employer contribution)
* Generous Paid Time Off
* Medical, Dental & Vision Insurance Benefits
* Tuition Remission for employee upon hire
* Tuition Remission for spouse or civil-union partner and IRS dependent
after one-year of full-time continuous employment
* Generous Paid Time Off
* Employer paid Short & Long-Term Disability
* Employer sponsored Life Insurance
* Employee Assistance Program (EAP), FSA, Telehealth and more
*
To view a full list of benefits, visit our benefits page at: Employee Benefits Information | Human Resources | Monmouth University
Department:
Residential Life
Work Schedule:
Monday - Friday
Total Weeks Per Year
52
Hours Per Week:
36.25
Expected Salary:
$41,000 - $43,000
Union:
N/A
Job Posting Close Date
Open until filled
Easy ApplyStudent Advisor, DNP (Remote)
Remote job
The Student Advisor offers comprehensive academic guidance and support to foster academic achievement, professional growth, and overall program success. This position serves as a primary resource for students, assisting with course planning, progression, and career direction while fostering engagement and retention through proactive, relationship-centered advising. Working collaboratively with the Program Chair, Directors, faculty, and administrative staff, the advisor identifies and supports students at risk, ensures adherence to academic policies, and coordinates targeted strategies to enhance student outcomes. The role also involves participating in student-centered events such as orientation and graduation, maintaining accurate and confidential program-related records, and contributing to institutional reporting, compliance, and retention initiatives. Through data-informed practice and effective communication, the Student Advisor advances a culture of student success and continuous improvement within the program.
Duties and Responsibilities:
Major Areas of responsibility include, but are not limited to:
Academic Advising & Student Support (70%)
Provide comprehensive, individualized academic advising, assisting students with degree planning and course selection.
Monitor academic performance, proactively identifying students at risk and initiating timely interventions.
Collaborate closely with the Program Chair to address academic concerns, track student progress, and develop strategies for student success.
Offer career guidance to students, supporting their professional aspirations and facilitating informed decision-making.
Actively participate in new student orientations, graduation events, and other student-centered activities to foster community engagement.
Maintain accurate, confidential advising records, ensuring compliance with FERPA regulations.
Student Retention and Engagement (20%)
Develop and implement initiatives aimed at enhancing student retention and academic achievement.
Collaborate with faculty, staff, and administration to support a coordinated approach to student success and satisfaction.
Communicate program updates, university policies, important deadlines, and changes clearly and effectively to students.
Administrative and Reporting Responsibilities (10%)
Utilize and maintain familiarity with education management, compliance tracking, and academic reporting systems (e.g., Argos, Campus Nexus, Workday, Exxat, Castle Branch).
Prepare reports related to advising activities, student progression, and retention metrics as required.
Minimum Qualifications:
Bachelor's degree or 90 credits and actively pursuing a degree in healthcare or business administration, or related field.
Minimum of 2 years of experience in student advising or student support services, preferably within health professions education.
Skills:
Exceptional interpersonal, communication, and problem-solving skills.
Proficiency in culturally responsive advising practices, with demonstrated commitment to serving diverse student populations.
Ability to manage multiple responsibilities effectively, prioritize tasks, and meet deadlines.
Knowledge:
Familiarity with academic advising best practices, student retention strategies, and degree audit systems.
Comprehensive understanding of FERPA, Title IX, and ADA compliance regulations.
Flexibility to work occasional evenings and weekends for student events and orientations.
Strong proficiency with institutional educational technology and compliance systems.
Ability to receive detailed information through verbal and written communication.
Ability to read and write clear documents.
Hand and finger dexterity for computer, text, calculator, copy machine, and telephone use.
Must be able to express or exchange ideas by means of the spoken word in person or on the telephone.
Employee Status:RegularExemption Status:United States of America (Non-Exempt) Time Type:Full time Job Shift:
Pay Range:
$27/hr to $30/hr (Non Exempt/Hourly) Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills.
Auto-ApplyStudent Response Specialist (Remote)
Remote job
The University of Arizona Global Campus (UAGC) Student Response Center Specialist is a dynamic and rewarding full-time employment opportunity, reporting directly to the Director of the Student Response Center. As a vital member of our team, you will play a crucial role in supporting our prospective student outreach efforts, ensuring exceptional service delivery seven days a week. We own the first contact, first impression and the first opportunity to deliver above and beyond student experiences.
Aligned with the incoming inquiry demand, our operating hours are flexible to ensure our potential students receive timely and personalized assistance. Your primary responsibility as a Student Response Center Specialist will be to qualify potential students, determining their eligibility during their first steps in the enrollment process.
The Student Response Center (SRC) is the first point of contact for potential students and the University, connecting the student to the appropriate department, and solving problems in a single interaction.
Duties & Responsibilities:
Engage and interact with potential students via inbound and outbound phone calls and chat, actively listening to their inquiries and evaluating their eligibility to advance to an enrollment advisor.
Utilize effective questioning techniques to gather relevant information, assess prospective students' skills, interests, and goals, and provide accurate guidance on available program options.
Demonstrate exceptional communication skills to create a positive and professional first impression, fostering enthusiasm among potential students and inspiring them to pursue their educational aspirations at UAGC.
Deliver unparalleled customer service by promptly addressing inquiries, concerns, and complaints, creating a supportive and welcoming environment for all prospective students.
Thrive as a team player in a high-paced environment requiring a combination of effective communication, collaboration, adaptability, and a focus on collective success.
Meet and exceed in department Key Performance Indicators (KPIs) by aligning personal goals with the department's objectives and staying informed about the relevant metrics.
Reliable attendance, strong work ethic, positive attitude, and open to coaching and learning.
Maintain comprehensive and accurate records of all interactions and outcomes, utilizing CRM systems and databases effectively.
Stay updated on UAGC's academic programs, admission requirements, and enrollment processes, and participate in regular training sessions and professional development opportunities.
Collaborate closely with the Director of the Student Response Center and other team members to enhance and streamline outreach strategies, ensuring seamless coordination between various departments.
Compliance with all internal and external regulatory policies, procedures, and training.
Knowledge, Skills, and Abilities:
Previous experience in a customer service or sales-oriented role, with proven success in building rapport with individuals over the phone.
Excellent verbal communication skills, including active listening, effective questioning, and clear articulation.
Strong interpersonal skills, with the ability to connect with a diverse range of individuals and make them feel comfortable and valued.
Highly organized and detail-oriented, capable of multitasking and managing multiple priorities simultaneously.
Flexible and adaptable.
Minimum Qualifications:
High school diploma or equivalent, or equivalent learning attained through experience, required.
Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
Flexible and adaptable, willing to work weekends and evenings as required to meet the demands of potential student outreach.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Rate of Pay: $18.15-$22.69
Compensation Type: Hourly at 1.0 full-time equivalence (FTE)
Grade: 4
Compensation Guidance:
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range represents a full range of career compensation growth over time in this position and grade. The university offers compensation growth opportunities within the pay grade under our annual salary increase programs. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
The grade range for this position is $18.15-$22.69. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.
Special Instructions to Applicant: The application window is anticipated to close Thursday, December 04, 2025 (11:59 PM MST).
Career Stream and Level: OC2
Job Family: Student Contact Center Support
Job Function: Student Services
Notice of Availability of the Annual Security and Fire Safety Report:
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at ********************.
For more information regarding this position, please contact us at ******************.
Auto-ApplyStudent Support Specialist
Remote job
Job DescriptionSalary: DOE - Starts at $20 per hour
Job Title: Student Support Specialist
Reports To: Program Director
FSLA Status: Seasonal, 12-week, non-exempt
Salary: DOE - Starts at $20 per hour
Position Summary:
At Telluride Academy, we are committed to serving every child. We provide accessible adventures for all campers, fostering a socially inclusive outdoor experience. By welcoming campers of all ability levels, we enrich our community and create opportunities for learning, connection, and growth. Campers gain lifelong benefits as they celebrate both differences and shared experiences. The friendships, confidence, and independence developed in our programs are truly transformative.
Telluride Academy is seeking a qualified candidate for the seasonal position of Student Support Specialist for Summer 2026. This role requires prior experience working with populations of students and families with special needs, such as autism, ADHD, and behavioral challenges. The Student Support Specialist must be organized, patient, creative, compassionate, empathetic, and possess strong written and verbal communication skills. A proven ability to problem-solve is essential. This position plays a key role in ensuring that all students, families, and staff experience a positive, safe, and inclusive environment at Telluride Academy.
Duties and Responsibilities:
Student Support Preparation
Begin personal outreach to parents in April, reviewing the student support notes spreadsheet to identify enrolled students with inclusion needs, and compiling notes for the upcoming summer.
Discuss each child's specific needs, including limitations, triggers, and behavioral tendencies.
Communicate required safety criteria for participation in programs, such as the ability to stay with the group, engage in outdoor activities, and safely respond to challenges.
Staff Support
Provide guidance and support to Inclusion buddies who work directly (one-on-one) with campers requiring additional assistance.
Assist admin in assigning student support buddies to camp programs based on camper needs.
Train buddies on each assigned campers specific requirements, offering strategies to manage behaviors and triggers effectively.
Communicate with program staff before each session about inclusion needs within their groups, equipping them for success.
Perform any additional duties as assigned or deemed necessary by administration to support the organization's goals and operations.
Training and Development
Assist in developing and delivering a student support training workshop during Telluride Academys annual all-staff training.
Facilitate sessions that educate staff on disability etiquette, behavior management, problem-solving techniques, and inclusive team-building games.
On-Site Inclusion Support
Act as a buddy during summer programs, working directly with a variety of groups and activities to support campers with inclusion needs.
Provide office hours and consultation as needed to ensure staff and families have the resources and information necessary for a successful summer experience.
Address any unforeseen behavioral challenges within groups or with individual students as they arise.
Ensure the safety of all campers and staff through proactive preparation and decision-making.
Qualifications:
Educational Background: Bachelors degree in Education, Special Education, Psychology, Social Work, Recreational Therapy, or a related field (or equivalent experience). Additional certifications or training in behavioral management, inclusion strategies, or related fields preferred.
Experience with Diverse Populations: Demonstrated experience working with children and adolescents with special needs, such as Autism Spectrum Disorder (ASD), ADHD, sensory processing disorders, behavioral challenges, and other developmental or emotional needs. Experience in outdoor education, camp settings, or recreational programs is highly desirable.
Skills in Behavioral Support: Strong understanding of behavior management techniques and sensory regulation strategies. Proven ability to create and implement individualized support plans for children with diverse needs.
Strong Interpersonal and Communication Skills: Excellent verbal and written communication skills for effectively engaging with parents, staff, and children. Ability to mediate and resolve conflicts calmly and constructively.
Leadership and Collaboration: Ability to provide guidance and mentorship to Inclusion Buddies and other staff members. Experience leading training sessions or workshops related to inclusion and disability awareness is a plus.
Organizational Skills: Highly organized with the ability to manage multiple responsibilities, including camper needs, staff schedules, and program preparation. Strong attention to detail, especially when documenting camper needs and plans.
Flexibility and Adaptability: Willingness to adapt to a dynamic camp environment with changing needs and priorities. Comfortable working in various outdoor settings, including overnights and physically active programs.
Curious Empathy and Compassion: Genuine passion for creating an inclusive environment that supports children of all abilities. Patience, understanding, and a positive attitude when working with diverse groups and challenging behaviors.
Cultural Competence: Commitment to diversity, equity, and inclusion, with an understanding of how to support individuals from various cultural, social, and economic backgrounds.
Problem-Solving Skills: Quick and effective decision-making skills to address behavioral or safety concerns in real-time.
Relevant certifications in Applied Behavior Analysis (ABA) or other behavioral support techniques are a plus.
Ability to pass a criminal background check and driving background check.
Valid drivers license and ability to operate program vehicles safely (if applicable)
Must possess or obtain CPR and Wilderness
First Aid Certification prior to employment start date.
Wilderness First Aid (WFA) required, or Wilderness First Responder (WFR) certification is preferred.
Valid driver's license and ability to operate program vehicles safely (if applicable).
Must successfully pass background checks in accordance with organizational and state requirements.
Working Conditions:
Ability to work indoors or outdoors for prolonged periods of time in various weather conditions, including heat, cold, wind, and rain.
Willingness to work in remote, wilderness, or high-altitude environments with limited facilities.
Comfort with exposure to insects, wildlife, and natural elements as part of outdoor programming.
Ability to work flexible hours, including early mornings, evenings, weekends, and extended shifts, based on program needs.
Ability to travel to and from program locations, including remote trailheads or campgrounds.
Additional Requirements:
Ability to lift and carry up to 50 lbs safely and repeatedly throughout the workday.
Ability to communicate clearly and effectively with children, staff, and parents in a positive and professional manner.
Ability to lead group activities and provide instruction to diverse age groups.
Ability to stand, walk, and be physically active for extended periods of time (up to 8-10 hours per day).
Ability to kneel, bend, stoop, and perform physical tasks during programming.
Ability to engage in activities requiring climbing, hiking, and movement across uneven or rugged terrain.
Ability to swim and/or assist participants in water-based activities when applicable.
Schedule:
Spring (Late April/May)
Part-time position requiring approximately 5-10 hours per week.
Summer (June-August):
The Student Support Specialist will be required to be available during our typical weekly camp schedule, which is Monday through Thursday, 8:00 AM to 5:00 PM. Roughly 40 hours per week with hours varying weekly based on program assignments and organizational needs.
Telluride Academy staff meet on Fridays for all-staff meetings, program planning, and additional training/workshops.
Serve as a buddy (one-to-one support) across a range of activities and age groups, including programs with overnight stays.
Complete office hours as necessary to manage communication, program preparation, and camper support.
The Student Support Specialist will log and submit all hours worked to the Telluride Academy Program Director for each pay period using our Timetrex App.
About Telluride Academy:
Telluride Academys mission is to Connect youth with nature through outdoor adventure, creativity, and environmental stewardship".
Based in the San Juan Mountains, Telluride Academy is Telluride's premier summer camp and has been inspiring youth through outdoor education and adventure for over 40 years. Join us in creating unforgettable memories for the next generation of adventurers! Please ************************ to learn more.
Core Values:
Enrichment through experiential education.
Inclusion of children and teens from all backgrounds.
Respect for individual uniqueness.
Responsible environmental stewardship.
Hiring Policy:
Telluride Academy (TA) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Telluride Academy's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
TA will endeavor to make a reasonable accommodation of an otherwise qualified applicant or employee related to an individual's: physical or mental disability; sincerely held religious beliefs and practices; and/or any other reason required by applicable law, unless doing so would impose an undue hardship upon TA's business operations.
Student Success Coach
Remote job
Student Success Coach
Department : Student Affairs
Reports to : Director of Student Affairs and the TRIO Program
Job Status :Full-Time
Primary Responsibilities: The Student Affairs Academic Support Coach position is designed to ensure that all students progress successfully from enrollment to graduation. This position requires availability for evenings and weekends as needed, including occasional events and meetings.
Required Skills:
Must have strong written and oral communication skills
List helpful qualities/skills:
A successful candidate will:
Work well within a cross-functional team
Take direction, constructive criticism and feedback well
Adapt to a changing environment well
Thrive in and be willing to foster a collaborative culture
Be detail oriented
Possess excellent interpersonal skills, including excellent written and oral communication
Have high cultural competency and emotional intelligence
Have a willingness to learn and implement new methods and strategies
Required and Preferred Educational and Experience Qualifications:
Bachelor's degree; Two years direct experience with students in a post-secondary education institution.
Primary Responsibilities:
Meet with referred students, and work with them to assess current situations, supports, needs, and areas for concern.
Act as a liaison with Career Services, Counseling, Financial Aid, Student Affairs, and other student facing departments for program students.
Work with students enrolled in college courses to provide academic support and assistance, including program planning, tutoring, information giving and assistance completing forms.
Prepare and submit reports to relevant stakeholders.
Alert the Director of all incidents, particularly those related to Student Discipline
Personal Coaching (relationship issues, homelessness, abuse, grief)
Help mediate/resolve conflicts that arise between students.
Attend weekly staff meetings
Maintain current and accurate records of coaching sessions in information management system.
Troubleshoot and resolve attendance, registration, and financial aid problems with other departments as needed.
Assist students with retrieving their Student Portal/ Network Credentials, class location, instructor, and administrator contacts.
Conduct new student orientation sessions.
Additional Duties:
Assist with the assessment of Scholarship and Hardship Applications for referred students.
Perform other related duties as necessary and as assigned.
Salary Range
$50,000 plus benefits
Fully Remote, Fully In-Person, Hybrid?
Minimum 3 days/week in office
Auto-ApplyStudent Support Specialist
Remote job
The Student Support Specialist is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved promptly and professionally. This role is critical in maintaining a positive user experience and supporting the overall success and needs of students. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.
Duties and Responsibilities:
Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
Provide online learning platform and academic course help. (i.e. materials, textbook and access code questions, accommodations for students with disabilities, academic appeals, course policy questions, course extensions)
Support timely resolution of technical issues (i.e. access, course navigation, Turnitin, broken links)
Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
Proactively identify and escalate complex or recurring issues for further investigation and resolution. (i.e. issues with an instructor, staff member or student peer)
Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources both internally and externally for students, Excelsior staff and faculty as part of quality standards and best practices.
Stay updated on best practices, technology, and trends in student affairs as it relates to student support.
Participation as members of NASPA and NACE. This includes direct involvement in being dedicated members of the NACE Serving Students with Disabilities Affinity Group.
This role requires an understanding in detail of student academic policies and procedures to carry out decisions and appropriate outcomes on student inquiries, appeals and requests.
Investigation into an interpretation of student requests for appeals, exceptions and other items that require careful decision making and communication that at times can be challenging based on a student wants but must adhere to Excelsior University policy and best practices for equity and fairness.
It is key for this person to have strong communication and interpersonal skills that allow for patience, self-awareness and understanding in de-escalating stressful situations. At times this involves sharing decisions that students may not want to hear and delivering it in such a way that provides a professional and mindful understanding of how this student may react with calm.
Compliance in record keeping and documentation as well as tracking data and engagement.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from an accredited institution.
Strong communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
Excellent interpersonal skills and the ability to empathize and build rapport with students and customers.
Patient and student-focused attitude, with the ability to remain calm and professional while handling challenging situations.
Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
Familiarity with online learning platforms and digital education tools is preferred.
• Proficient in using customer support software and systems, as well as common office productivity tools (e.g., Microsoft Office, Google Suite).
The hiring salary range for this position is $47,000.00 - $48,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
Student Success Coach (Traditional) (North Lake)
Remote job
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.
Weekly Work Hours
40
Compensation Range
Staff Range N06
Salary Minimum
$66,900.00 Annually
FLSA
United States of America (Exempt)
Type
Staff
Position Summary
The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.
Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career.
Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations, including but not limited to students thriving through their first year experience.
Leverages emerging technology to streamline student communication, tracking, and service efficiencies.
Required Knowledge, Skills, and Abilities
Knowledge of the purpose of community colleges and the vision of Dallas College.
Knowledge of Dallas College certificates, programs and degrees.
Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming.
Demonstrate general knowledge of baseline financial aid and FAFSA information.
Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.)
Ability to leverage emerging technology to track and monitor student progress towards completion goals.
Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.
Ability to assist students in identify and navigating barriers that impact retention, persistence completion, and success.
Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies.
Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
Demonstrate strong commitment to shared accountability and high-quality customer service and care.
Demonstrate experience effectively engaging and supporting students in a remote work environment.
Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support.
Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.
Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports.
Demonstrated ability to work effectively with students.
Experience working with underserved and marginalized communities.
Demonstrate a commitment to continuous learning and professional development.
Excellent time management, organization, problem-solving, and communication skills. Demonstrate strong listening, writing and verbal skills.
Excellent interpersonal skills using collaboration, tact, patience, and courtesy.
Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Qualifications
Bachelor's degree or higher in higher education, student development, community college leadership or related field as confirmed by official transcripts. Master's degree preferred. Official transcripts required.
Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.
Bilingual or multilingual skills preferred.
***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***
Key Responsibilities
Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
Provide highly engaged, high quality customer service.
Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
Provide timely responses (within 1 business day) to student's inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.)
Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success.
Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring.
Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study.
Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes.
Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.
Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
Completes required Dallas College Professional Development training hours per academic year.
Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
About Us
Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.
Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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Applications DeadlineOctober 21, 2025
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