Student development advisor job description

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world's largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that's revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

This is an in office position at our Omaha, Nebraska office

Manage the Performance Solutions Implementation Team, workflows and metrics for the implementation and optimization of various programs, systems and processes for the North American franchise network.

Responsibilities

• Facilitate an environment of teamwork and collaboration.
• Develop a cohesive and collaborative partnership and act as a liaison with members of work teams specific to the programs, processes and systems the team will implement or optimize.
• Support franchise offices going through the various implementation or optimization processes to determine operational program, process or system needs/changes, work quickly to adapt and manage the dynamic needs for operational support through effective internal & external communication
• Work closely with franchise owners and/or program/system or process teams to ensure implementation or optimization plan is aligned with operational needs and is easily adoptable by the North America franchise network.
• Develop appropriate knowledge or expertise in the program, process or system in order to effectively take team members and franchise owners through the implementation or optimization process.
• Ensure all appropriate scripting, resources and training for team is available prior to Implementation or Optimization “go live” point.
• Responsible for ensuring Implementation & Optimization pipelines are plentiful and monthly success metrics are being met.
• Continuously seek out gaps or areas of opportunity within the organization for future implementations or optimizations
• Provide training to departments in the Home Office as needed.
• Travel as needed to fully support above objectives. Expected travel 25% or more.
• Participate in portions of new owner training as required.

About you:

To succeed in the role, you'll need:

• Bachelor's degree in business.
• Five to seven years of related business management experience, or an equivalent combination of education and work experience may be considered.
• Understand and uphold the policies and procedures established by Honor and the related role to the Performance Solutions Department.
• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staffs.
• Ability to engage, evaluate and connect the right opportunities to our existing business goals, priorities and processes.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Ability to find joy and fulfillment in supporting and providing service to others.
• Ability to present a professional appearance and demeanor.
• Ability to reach with hands and arms to operate office equipment.
• Ability to perform duties in a professional office setting.
• Ability to work evenings or weekends as required.
• Ability to travel approximately 25% of the time.

What's next?

Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!

We value people! These four people-centric values guide the ways we work and decisions we make every day.

This role doesn't sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

#LI-Remote

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Secret

**Public Trust/Other Required:** Other

**Job Family:** Cloud

Work with cutting-edge applications that help advance the mission as a **ServiceNow Developer Advisor** at GDIT. Your work will have you fully immersed in our client's domain in order to deliver simple solutions for their complex needs. At GDIT, you'll prioritize the client while we prioritize your career.

At GDIT, people are our differentiator. As a **ServiceNow Developer Advisor** , you will be an important part of our platform support and development team. Presently we are on the Orlando release of ServiceNow in the cloud and actively using modules within the ITSM, ITOM and ITBM suites. There is a large demand here for new capabilities in the platform and we are looking for an experienced integrator and developer to help improve our discipline in supporting this critical platform, and broaden its impact through module expansion, platform integration and automation.

The successful candidate will serve as a key technical resource regarding the configuration, development, support, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

**HOW THE SERVICENOW DEVELOPER ADVISOR WILL MAKE AN IMPACT:**

+ Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.

+ Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.

+ Collaborate with team members to define, analyze, understand and document business and technical requirements.

+ Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.

+ Participate in and support ServiceNow version upgrades.

+ Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.

+ Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.

+ Create technical architecture, design and user guide documentation.

+ Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.

+ Grow junior talent through mentoring, partnership, and technical reviews.

+ Author, review, and lead the creation of white papers and contract artifacts.

+ Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.

+ Maintain current ServiceNow/industry certifications, while obtaining additional certifications.

+ Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.

+ Create estimations on effort required to produce ServiceNow functionality.

+ Other duties as assigned.

+ Travel may be required.

**WHAT YOU'LL NEED TO SUCCEED:**

+ The position requires a Bachelor's degree or equivalent in Computer Science or IT related degree.

+ 8+ years of relevant IT experience.

+ 5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment.

+ 5+ years of ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML).

+ Must hold ServiceNow Certified System Administrator credential.

+ Ability and willingness to obtain and maintain a Secret clearance.

+ Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.

+ Understanding of IT service management and common service level agreement measurements.

+ Has experience leading development and/or test teams.

+ Experience mentoring junior developers and working with minimal supervision.

+ Can identify, understand, document, and create functionality aligning with customer value streams.

+ Can produce level of estimates and basic deployment plans for ServiceNow functionality

+ Strong organization and time management skills while working in a rapid software development environment.

+ Excellent collaboration skills and can effectively works in a team environment.

+ Must be able to identify and learn new technologies quickly.

+ Excellent presentation and interpersonal skills.

**Preferred Qualifications:**

+ Certified ITOM implementation specialist

+ Experience with asset management and CMDB

**GDIT IS YOUR PLACE:**

+ Full-flex work week to own your priorities at work and at home

+ 401K with company match

+ Comprehensive health and wellness packages

+ Internal mobility team dedicated to helping you own your career

+ Professional growth opportunities including paid education and certifications

+ Cutting-edge technology you can learn from

+ Rest and recharge with paid vacation and holidays

**GDIT CAREERS**

**Opportunity Owned**

\#ServiceNow #JavaScript

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

No Suitability Required

Public Trust/Other Required:

MBI Full 5C (T3)

Job Family:

Software Development

Job Description:

Work with cutting-edge applications that help advance the mission as a ServiceNow Developer Advisor at GDIT. Your work will have you fully immersed in our client's domain in order to deliver simple solutions for their complex needs. At GDIT, you'll prioritize the client while we prioritize your career.

At GDIT, people are our differentiator. As a ServiceNow Developer Advisor, you will be an important part of our platform support and development team. Presently we are on the Orlando release of ServiceNow in the cloud and actively using modules within the ITSM, ITOM and ITBM suites. There is a large demand here for new capabilities in the platform and we are looking for an experienced integrator and developer to help improve our discipline in supporting this critical platform, and broaden its impact through module expansion, platform integration and automation.

The successful candidate will serve as a key technical resource regarding the configuration, development, support, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

HOW THE SERVICENOW DEVELOPER ADVISOR WILL MAKE AN IMPACT:

* Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
* Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
* Collaborate with team members to define, analyze, understand and document business and technical requirements.
* Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
* Participate in and support ServiceNow version upgrades.
* Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
* Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
* Create technical architecture, design and user guide documentation.
* Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
* Grow junior talent through mentoring, partnership, and technical reviews.
* Author, review, and lead the creation of white papers and contract artifacts.
* Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
* Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
* Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
* Create estimations on effort required to produce ServiceNow functionality.
* Other duties as assigned.
* Travel may be required.

WHAT YOU'LL NEED TO SUCCEED:

* The position requires a Bachelor's degree or equivalent in Computer Science or IT related degree.
* 8+ years of relevant IT experience.
* 5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment.
* 5+ years of ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML).
* Must hold ServiceNow Certified System Administrator credential.
* Ability and willingness to obtain and maintain a Secret clearance.
* Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment.
* Understanding of IT service management and common service level agreement measurements.
* Has experience leading development and/or test teams.
* Experience mentoring junior developers and working with minimal supervision.
* Can identify, understand, document, and create functionality aligning with customer value streams.
* Can produce level of estimates and basic deployment plans for ServiceNow functionality
* Strong organization and time management skills while working in a rapid software development environment.
* Excellent collaboration skills and can effectively works in a team environment.
* Must be able to identify and learn new technologies quickly.
* Excellent presentation and interpersonal skills.
* This role requires working onsite from our DC metro area office 3-4 days per week*

Preferred Qualifications:

* Certified ITOM implementation specialist
* Experience with asset management and CMDB

GDIT IS YOUR PLACE:

* Full-flex work week to own your priorities at work and at home
* 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays

GDIT CAREERS

Opportunity Owned

#ServiceNow #JavaScript

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Hybrid

Work Location:

USA VA Springfield

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.