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Become A Student Information Technician

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Working As A Student Information Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Student Information Technician Do At Caterpillar, Inc.

* Community College students considered for information technology positions should have a basic understanding of Microsoft Office, web site maintenance, computer hardware/software and/or HTML.
* All positions require working in a team environment and demonstrating quality customer service.
* Responsibilities vary from job to job, but may include:
* Networking and technical support
* Internet/intranet
* Mainframe and basic programming.
* Considerations include education or experience in the information technology field.
* In addition, successful performance requires sound judgment, motivation, effective interaction with others and the ability to handle an array of responsibilities.
* These positions are open to full-time community college students only.
* Qualifications

What Does A Student Information Technician Do At John Deere

* Technical support of the Order Management Applications
* Available to Promise
* Configure enhancements to support root cause issues, business needs and the integration of current and future Order Management system solutions.
* Communicate and provide regular status updates on projects

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How To Become A Student Information Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Student Information Technician jobs

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Top Skills for A Student Information Technician

ComputerHardwareDatabaseManagementPhoneCallsInformationTechnologyDepartmentWebCustomerServiceTroubleshootComputerLabSQLServerDesktopSupportTechnicalSupportSetupStudentInformationSystemHelpdeskSupportActiveDirectoryHtmlComputerSystemsInternetMacWindowsXP

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Top Student Information Technician Skills

  1. Computer Hardware
  2. Database Management
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Installed and configured computer hardware applications and operating systems.
  • Developed database driven web applications, including database management.
  • Answered telephone calls providing any technical information to students and other personnel.
  • Assist other Information Technology departments, as needed with various assignments.
  • Aided in programming for university websites and mobile application.

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