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Become A Student Information Technician

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Working As A Student Information Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Student Information Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Student Information Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Student Information Technician jobs

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Student Information Technician Career Paths

Student Information Technician
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Network Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Computer Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Teacher Consultant Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Network Technician Project Manager General Manager
Director Of Sales
10 Yearsyrs
Office Assistant Case Manager Service Director
Director Of Technology And Services
11 Yearsyrs
Information Technology/Support Technician Information Technology Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology/Support Technician Information Technology Specialist Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Computer Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Teacher Adjunct Instructor Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Business Analyst Product Manager Marketing Manager
Marketing Director
7 Yearsyrs
Systems Administrator Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Business Analyst Senior Finance Analyst Finance Manager
Sales Manager
5 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Information Technology Technician Technical Support Specialist Systems Engineer
Senior Software Engineer
6 Yearsyrs
Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Specialist Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Computer Analyst 3.3 years
Lead Technician 3.3 years
Network Technician 3.1 years
Bench Technician 2.8 years
LAN Technician 2.7 years
MIS Technician 2.7 years
Technician 2.6 years
On-Site Technician 2.4 years
Support Analyst 2.3 years
Computer Assistant 2.2 years
Server Technician 2.1 years
POS Technician 1.9 years
Junior Technician 1.6 years
Student Technician 1.6 years
Top Employers Before
Internship 16.7%
Technician 5.7%
Cashier 4.8%
Volunteer 3.9%
Assistant 3.5%
Server 3.1%
Manager 3.1%
Cook 2.6%
Top Employers After
Internship 9.9%
Teacher 6.6%
Manager 3.7%
Consultant 3.3%
Tutor 2.9%

Student Information Technician Demographics

Gender

Male

60.2%

Female

36.3%

Unknown

3.6%
Ethnicity

White

71.3%

Asian

14.0%

Hispanic or Latino

10.3%

Unknown

2.8%

Black or African American

1.6%
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Languages Spoken

Spanish

39.6%

Chinese

9.4%

Hindi

7.5%

Russian

5.7%

Japanese

5.7%

Mandarin

5.7%

German

3.8%

Marathi

3.8%

Yoruba

3.8%

Portuguese

1.9%

Bulgarian

1.9%

Telugu

1.9%

French

1.9%

Urdu

1.9%

Carrier

1.9%

Dakota

1.9%

Italian

1.9%
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Student Information Technician Education

Schools

University of Connecticut

15.2%

University of Phoenix

8.6%

Texas A&M University

7.6%

University of Maryland - University College

6.7%

Texas Tech University

6.7%

University of West Georgia

5.7%

Southern Illinois University Carbondale

4.8%

University of Wisconsin Extension

4.8%

Ohio State University

3.8%

University of Southern California

3.8%

University of Mississippi

3.8%

More Tech Institute

3.8%

Western Governors University

3.8%

Central Connecticut State University

3.8%

University of Alabama

2.9%

ECPI University

2.9%

University of South Florida

2.9%

Southern Connecticut State University

2.9%

University of Nebraska at Omaha

2.9%

University of Toledo

2.9%
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Majors

Information Technology

18.5%

Computer Science

14.6%

Business

11.6%

Computer Information Systems

10.3%

Computer Engineering

4.1%

Management Information Systems

3.9%

Information Systems

3.9%

Psychology

3.7%

Electrical Engineering

3.4%

Accounting

3.4%

Computer Networking

3.2%

Communication

2.8%

Biology

2.6%

Criminal Justice

2.4%

Mathematics

2.4%

Mechanical Engineering

2.2%

General Studies

1.9%

Political Science

1.9%

Elementary Education

1.7%

Computer Technical Support

1.5%
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Degrees

Bachelors

48.1%

Masters

18.7%

Other

15.2%

Associate

11.9%

Certificate

2.7%

Doctorate

2.3%

Diploma

1.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Student Information Technician

ComputerHardwareDatabaseManagementPhoneCallsInformationTechnologyDepartmentWebCustomerServiceTroubleshootComputerLabSQLServerDesktopSupportTechnicalSupportSetupStudentInformationSystemHelpdeskSupportActiveDirectoryHtmlComputerSystemsInternetMacWindowsXP

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Top Student Information Technician Skills

  1. Computer Hardware
  2. Database Management
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Installed and configured computer hardware applications and operating systems.
  • Developed database driven web applications, including database management.
  • Answered telephone calls providing any technical information to students and other personnel.
  • Assist other Information Technology departments, as needed with various assignments.
  • Aided in programming for university websites and mobile application.

Top Student Information Technician Employers

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