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Student loan correspondent skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical student loan correspondent skills. We ranked the top skills for student loan correspondents based on the percentage of resumes they appeared on. For example, 24.0% of student loan correspondent resumes contained customer service as a skill. Continue reading to find out what skills a student loan correspondent needs to be successful in the workplace.

15 student loan correspondent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how student loan correspondents use customer service:

Provided customer service via telephone and correspondence.
Participated in numerous customer service workshops.

2. Inbound Calls

Here's how student loan correspondents use inbound calls:

Worked as a Member Services Rep for approximately 5 months and primarily answered inbound calls concerning members of various credit unions.
Performed outbound and inbound calls to delinquent borrowers to collect payments on their auto loan or mortgage home loan.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how student loan correspondents use outbound calls:

Interviewed applicants and requested specific information for loan application upon analysis Handled inbound/outbound calls on a daily basis while ensuring issue resolution
Work one-on-one via inbound and outbound calls with borrowers experiencing difficulty in the modification process.

4. Student Loan Debt

Here's how student loan correspondents use student loan debt:

Consolidated and Rehabilitated defaulted student loan debts.
Negotiate resolution of outstanding student loan debt by offering programs to borrowers provided by the U.S. Department of Education.

5. Payment Arrangements

Here's how student loan correspondents use payment arrangements:

Managed portfolio of loans, established contact with customer to obtain payment arrangements Counseled customers maintaining good credit and payment history.
Negotiate and formalized repayment arrangements with customers include verifying arrears and formulation terms of repayment to avoid foreclosure.

6. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how student loan correspondents use credit card:

Take payments and process credit cards.
Credit Card Supervisor Mortgage Loan Officer Membership New Accounts Coordinator

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7. Lenders

A lender is a financial institution, an individual, a private or public group, that offers funds to a business or person with the condition and expectation that these funds must be repaid. Repayment will also include the payment of interest or fees. Lenders have detailed guidelines to verify the ability to repay a loan and creditworthiness. They established the interest rate, repayment schedule, terms, and other key aspects of the money being borrowed.

Here's how student loan correspondents use lenders:

Used automated systems to calculate the final purchase price on all loans sold to third-party lenders.
Interviewed prospective lenders to for additional services; significantly expanded company lender sources in both purchase and refinance markets.

8. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how student loan correspondents use federal regulations:

Provided consultation on the student loan consolidation process, including federal regulations, procedures, and eligibility to enhance client knowledge.
Assumed responsibility filing claims in compliance with Federal regulations as well as guarantors' requirements.

9. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how student loan correspondents use delinquent accounts:

Distributed correspondence to various branches for resolution on severely delinquent accounts, and preparing monthly status reports for senior management review.
Manage and prioritize federal student loan accounts and follow-up during appropriate windows to initiate resolution of delinquent accounts.

10. FDCPA

Here's how student loan correspondents use fdcpa:

Advised customers on establishing a savings plan.>Team Lead for all FDCPA and FCRA concerns and questions.
Resolve accounts using effective negotiating tools and appropriate system documentation in accordance with FDCPA and company's guidelines.

11. Loan Payments

Here's how student loan correspondents use loan payments:

Negotiated auto loan payment schedules for economically challenged costumers; explained the obligations and legal conditions involved if not followed.
Performed teller operations which included making loan payments, processing deposits and withdrawals.

12. Student Loan Accounts

Here's how student loan correspondents use student loan accounts:

Maintain student loan accounts and marketing materials.
Processed student loan accounts for repayment option programs and calculated interest payments.

13. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how student loan correspondents use past due accounts:

Communicated with borrowers, attorneys and third parties in the answering of questions related to past due accounts.
Reviewed delinquent account records to determine which customers must be contacted for collection of overdue accounts.

14. Interest Rates

Here's how student loan correspondents use interest rates:

Administered re-negotiation of student loan terms including interest rates and payments with banks while maintaining superior customer service.
Consolidate student loans, established interest rates, separation dates amortization and monthly payments.

15. Customer Inquiries

Here's how student loan correspondents use customer inquiries:

Provided accurate and appropriate account information in response to customer inquiries.
Researched and analyzed customer inquiries, customer follow-ups and written correspondence.

5 Student Loan Correspondent resume examples

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What skills help Student Loan Correspondents find jobs?

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List of student loan correspondent skills to add to your resume

The most important skills for a student loan correspondent resume and required skills for a student loan correspondent to have include:

Customer Service
Inbound Calls
Outbound Calls
Student Loan Debt
Payment Arrangements
Credit Card
Lenders
Federal Regulations

Delinquent Accounts
FDCPA
Loan Payments
Student Loan Accounts
Past Due Accounts
Interest Rates
Customer Inquiries
Customer Accounts

Loan Programs
Title IV
Credit Reports
Collection Calls
Facebook
Federal Student Loans
Payment Options

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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