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Student services advisor skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Jingjing Lou Ph.D.,

Jingjing Lou Ph.D.

Below we've compiled a list of the most critical student services advisor skills. We ranked the top skills for student services advisors based on the percentage of resumes they appeared on. For example, 24.5% of student services advisor resumes contained student services as a skill. Continue reading to find out what skills a student services advisor needs to be successful in the workplace.

15 student services advisor skills for your resume and career

1. Student Services

Here's how student services advisors use student services:

Presented mandatory information regarding the Student Services Department during new student orientation.
Delivered outstanding international student services, exceeded expectations and built long-term loyalty.

2. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how student services advisors use financial aid:

Provided comprehensive financial aid information, explanation of college assessments, determined students' educational needs and provided appropriate referrals.
Provided academic advising services to students regarding career goals, course selection, financial aid, and disability accommodations.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how student services advisors use customer service:

Ensured high-level of customer service to ensure retention and success of student population through administration of various student centered support services.
Provided continuing students with academic, personal advisory, troubleshooting services, basic technical support, and quality customer service.

4. Academic Programs

Here's how student services advisors use academic programs:

Assist in planning and implementing programs and services that assist students to re-enter, continue, and complete their academic programs.
Review applicants to match-up with particular academic programs and possible work study programs.

5. Student Events

Here's how student services advisors use student events:

Assist with planning and executing quarterly student events/activities and classroom presentations.
Designed and executed professional development programs and student events for approx.

6. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how student services advisors use support services:

Delivered expert student centered support services.
SAP discussions with students not meeting requirements, to provide additional support services to help them achieve needed results.

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7. Student Retention

Here's how student services advisors use student retention:

Developed new student online orientation to increase student retention.
Analyze and develop retention data to potentially improve student retention rates; and create strategies to best improve college retention issues.

8. Student Accounts

Here's how student services advisors use student accounts:

Conduct thorough analysis of each student accounts for accuracy in balances, credits and financial assistance.
Discussed student accounts with parents and students both in person and over the phone.

9. FERPA

Here's how student services advisors use ferpa:

Abided to SIRF and FERPA laws; possesses a clear understanding to legally prove identify before releasing sensitive information to parent/student.
Handled departmental records and files and similar confidential materials per FERPA guidelines and maintain confidential information per Federal and State guidelines.

10. Student Issues

Here's how student services advisors use student issues:

Worked closely with cross functional and support departments to update student information and to resolve student issues.
Resolve and Evaluate student issues.

11. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how student services advisors use community resources:

Provide students with community resources regarding transportation, childcare, tutoring services, and overall well being.
Connect students to local community resources while assisting them in setting and prioritizing academic and career goals.

12. Academic Policies

Here's how student services advisors use academic policies:

Provide accurate information about academic requirements and compliance with academic policies.
Provide resource information regarding academic policies and procedures.

13. Course Selection

Here's how student services advisors use course selection:

Assisted student with quarterly course selection and registration.
Identified at-risk students to improve retention Assisted students with course selections within their perspective degree programs

14. International Student

Here's how student services advisors use international student:

Tracked and corresponded with registered international students regarding in-status and out-of-status Department of Homeland Security (DHS).
Created data bases and spreadsheets that improved management and reporting accuracy for international students.

15. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how student services advisors use federal regulations:

Process student requests for refunds as required by federal regulations and University policies/procedures.
Ensured proper training on university and Federal regulations.

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What skills help Student Services Advisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on student services advisor resumes?

Jingjing Lou Ph.D.

Chair and Associate Professor, Beloit College

Apart from other common skills and characters you often see in education majors, our graduates from the education program stand out from other education graduates because they are trained to think interdisciplinarily and internationally. Specifically, our graduates learn different perspectives about teaching, learning, youth, and society from international and interdisciplinary perspectives. They have an in-depth understanding of social justice in different cultural contexts concerning different social groups -elite or marginalized, urban or rural, majority or minority. Some of the institutional learning outcomes of Beloit College are listed below, and these are all soft skills our graduates are proud to be equipped with and help them to be successful candidates of the positions they are applying for in teaching or other jobs in the broad field of education studies, including but not limited to education policy, counseling, school psychology, social work, international education, etc. We even have education graduates working for Facebook.

What soft skills should all student services advisors possess?

Jingjing Lou Ph.D.

Chair and Associate Professor, Beloit College

1) Productive Collaboration

2) Effective Communication

3) Creative Problem Solving

4) Intellectual and Professional Agility

What hard/technical skills are most important for student services advisors?

Jingjing Lou Ph.D.

Chair and Associate Professor, Beloit College

To go along with these soft skills, our students master hard skills such as communications (writings and presentations), quantitative thinking (a requirement for all requirements), and intercultural literacy (understanding and working with people from different contexts).

Do you want to know more?

List of student services advisor skills to add to your resume

The most important skills for a student services advisor resume and required skills for a student services advisor to have include:

Student Services
Financial Aid
Customer Service
Academic Programs
Student Events
Support Services
Student Retention
Student Accounts
FERPA
Student Issues
Community Resources
Academic Policies
Course Selection
International Student
Federal Regulations

Salesforce
Title IV
Academic Support
Satisfactory Academic
Admissions Process
Risk Factors
Student Attendance
SEVIS
Student Body
Student Finance
Academic Plan
Academic Performance
Academic Issues
Social Justice
Student Inquiries

Payment Options
Student Satisfaction
Enrollment Process
Action Plan
CampusVue
Class Schedules
PowerPoint
Intervention Strategies
Career Planning
Student Schedules
Graduation Ceremonies
Net Promoter Score
Academic Compliance
Develop Rapport

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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