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What does a student services coordinator do?

Updated January 8, 2025
7 min read
Quoted expert
Cassandra Woods

A student services coordinator is responsible for supporting the students' growth and development by facilitating programs and activities that would have them discover their potentials and career aspirations. Student services coordinators conduct one-on-one counseling to identify the students' strengths and weaknesses and develop learning solutions to address those difficulties. They also advise the students on their career paths and work towards the improvement of their educational performance. A student services coordinator interacts with the students' families as necessary for extensive guidance and support outside of the school premises.

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Student services coordinator responsibilities

Here are examples of responsibilities from real student services coordinator resumes:

  • Maintain and correctly manage confidential information in accordance to FERPA regulations.
  • Work extensively with PeopleSoft and ReportMart computer programs.
  • Determine transferable credits and place them against require prerequisites for admission and degree completion.
  • Provide backup support for admissions and registration functions requiring knowledge of appropriate PeopleSoft applications and automate registration systems.
  • Help facilitate learning in a small group or one-on-one settings and encourage development of proper organization and study habits.
  • Aid veterans in having a smooth transition from service back to college.
  • Provide outreach and advising for new, first generation, low income participants and veterans.
  • Tutor college algebra, general mathematics.
  • Create leadership school for the organization personnel which significantly improve overall productivity through enhance understanding of organization goals and strategies.
  • Develop formal policies/procedures for daily operations such as program approvals/tracking, financial tracking systems, staff meetings and leadership opportunities.

Student services coordinator skills and personality traits

We calculated that 21% of Student Services Coordinators are proficient in Student Services, Customer Service, and Financial Aid. They’re also known for soft skills such as Listening skills, Speaking skills, and Analytical skills.

We break down the percentage of Student Services Coordinators that have these skills listed on their resume here:

  • Student Services, 21%

    Assist students for academic success through one-on-one counseling, organize student services workshop and coordinating training workshops.

  • Customer Service, 16%

    Provided excellent customer service to students on a daily basis including helping new students with unemployment paperwork.

  • Financial Aid, 8%

    Counseled students on the basics of Borrower-based Financial Aid, alternative registration, and course opportunities following notification of class cancellations.

  • Phone Calls, 4%

    Performed administrative duties; processing photocopies, faxing school documents, answering various inquiry phone calls, mailing school letters.

  • Community Resources, 4%

    Refer students to agencies and community resources such as Kansas Department for Children and Families (formerly SRS), W.I.C.

  • Alumni, 3%

    Planned retention and recruitment opportunities for students, prospective employers and alumni through interdepartmental and professional cooperative efforts.

Common skills that a student services coordinator uses to do their job include "student services," "customer service," and "financial aid." You can find details on the most important student services coordinator responsibilities below.

Listening skills. To carry out their duties, the most important skill for a student services coordinator to have is listening skills. Their role and responsibilities require that "school and career counselors and advisors need to give full attention to students and clients in order to understand their problems." Student services coordinators often use listening skills in their day-to-day job, as shown by this real resume: "established contacts and communicated with u.s. college and university admissions representatives to facilitate the transfer and admissions process for international students. "

Speaking skills. Another essential skill to perform student services coordinator duties is speaking skills. Student services coordinators responsibilities require that "school and career counselors and advisors must communicate effectively with clients and students." Student services coordinators also use speaking skills in their role according to a real resume snippet: "addressed all student-related issues with the primary focus being student retention. "

Analytical skills. student services coordinators are also known for analytical skills, which are critical to their duties. You can see how this skill relates to student services coordinator responsibilities, because "school and career counselors and advisors interpret student records, schoolwide data, and assessments to match interests and abilities with potential careers. ." A student services coordinator resume example shows how analytical skills is used in the workplace: "input and maintain cumulative files in the student enrollment database. "

Interpersonal skills. student services coordinator responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "school and career counselors and advisors must be able to work with people of all backgrounds and personalities." This resume example shows what student services coordinators do with interpersonal skills on a typical day: "provided leadership training to aide students in developing stronger interpersonal and communications skills. "

Most common student services coordinator skills

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Student Services Coordinator Resume
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Student Services Coordinator Resume
Student Services Coordinator Resume
Student Services Coordinator Resume
Student Services Coordinator Resume
Student Services Coordinator Resume
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Student Services Coordinator Resume
Student Services Coordinator Resume
Student Services Coordinator Resume
Student Services Coordinator Resume
Student Services Coordinator Resume

Compare different student services coordinators

Student services coordinator vs. Student recruiter

A student recruiter is in charge of developing strategies to recruit potential students for graduate or undergraduate programs at colleges and universities. Although the extent of their duties depends on their institution of employment, it typically includes developing promotional materials such as PowerPoint presentations and brochures, participating in college fairs and similar gatherings to represent the institution and reach out to students, handing out contact information, answering inquiries, and communicating with high schools. Moreover, a student recruiter may facilitate campus tours and assist students in filling up forms and other procedures.

The annual salary of student recruiters is $627 higher than the average salary of student services coordinators.While their salaries may differ, the common ground between student services coordinators and student recruiters are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like student services, financial aid, and phone calls.

There are some key differences in the responsibilities of each position. For example, student services coordinator responsibilities require skills like "customer service," "excellent organizational," "community resources," and "professional development." Meanwhile a typical student recruiter has skills in areas such as "recruitment efforts," "recruitment events," "crm," and "brand awareness." This difference in skills reveals the differences in what each career does.

Student recruiters tend to make the most money working in the education industry, where they earn an average salary of $40,389. In contrast, student services coordinators make the biggest average salary, $39,425, in the education industry.On average, student recruiters reach lower levels of education than student services coordinators. Student recruiters are 8.4% less likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.

Student services coordinator vs. Student worker

Student workers are students who are employed while also enrolled at the university. They usually work in a department or college where they handle different tasks. Most of the time, student workers are assigned to do administrative activities. Their tasks include sorting mail, sending outgoing mail, manning telephone lines, filing documents, updating records, liaising with other departments, and documenting meetings, among others. Student-workers may also be assigned to handle or assist in university-wide events and activities. They are expected to be technologically savvy so that they can really help out in the department they are assigned to. Student-workers should be responsible, trustworthy, and diligent.

On average, student workers earn a $15,650 lower salary than student services coordinators a year.Only some things about these jobs are the same. Take their skills, for example. Student services coordinators and student workers both require similar skills like "customer service," "financial aid," and "alumni" to carry out their responsibilities.

Each career also uses different skills, according to real student services coordinator resumes. While student services coordinator responsibilities can utilize skills like "student services," "phone calls," "excellent organizational," and "community resources," student workers use skills like "twitter," "computer lab," "scheduling appointments," and "gpa."

Student workers may earn a lower salary than student services coordinators, but student workers earn the most pay in the retail industry with an average salary of $26,351. On the other hand, student services coordinators receive higher pay in the education industry, where they earn an average salary of $39,425.student workers earn lower levels of education than student services coordinators in general. They're 14.4% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.

What technology do you think will become more important and prevalent for student services coordinators in the next 3-5 years?

Cassandra WoodsCassandra Woods LinkedIn profile

Director of Advising and Career Services, University of Arkansas Pulaski Tech

With everyone having to transition to online education and working virtually, Zoom and Microsoft Teams software have seen increases in usage. I do think companies will continue to use these services, beyond the pandemic. This is an excellent opportunity for Tech-savvy individuals to use their skills to create more innovative software.

Student services coordinator vs. Student advocate

Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.

On average scale, student advocates bring in lower salaries than student services coordinators. In fact, they earn a $11,813 lower salary per year.student services coordinators and student advocates both have job responsibilities that require similar skill sets. These similarities include skills such as "financial aid," "community resources," and "professional development," but they differ when it comes to other required skills.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a student services coordinator is likely to be skilled in "student services," "customer service," "phone calls," and "excellent organizational," while a typical student advocate is skilled in "mental health," "educational programs," "crisis intervention," and "community organizations."

Most student advocates achieve a lower degree level compared to student services coordinators. For example, they're 8.7% less likely to graduate with a Master's Degree, and 4.8% less likely to earn a Doctoral Degree.

Student services coordinator vs. Program coordinator

Program coordinators average a higher salary than the annual salary of student services coordinators. The difference is about $3,683 per year.While their salaries may vary, student services coordinators and program coordinators both use similar skills to perform their duties. Resumes from both professions include skills like "customer service," "excellent organizational," and "community resources. "

Even though a few skill sets overlap between student services coordinators and program coordinators, there are some differences that are important to note. For one, a student services coordinator might have more use for skills like "student services," "financial aid," "phone calls," and "alumni." Meanwhile, some responsibilities of program coordinators require skills like "patients," "social work," "mental health," and "data collection. "

In general, program coordinators earn the most working in the government industry, with an average salary of $51,387. The highest-paying industry for a student services coordinator is the education industry.program coordinators reach similar levels of education compared to student services coordinators, in general. The difference is that they're 1.5% more likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.

Types of student services coordinator

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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