Student services director job description
Updated March 14, 2024
9 min read
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Example student services director requirements on a job description
Student services director requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in student services director job postings.
Sample student services director requirements
- Bachelor's Degree in Education, Counseling or related field.
- Strong knowledge of student services policies and practices.
- 3+ years of relevant experience.
- Ability to develop, implement and evaluate student services programs.
- Proficiency with computers and software systems.
Sample required student services director soft skills
- Excellent communication and interpersonal skills.
- Strong organizational, problem-solving and decision-making abilities.
- Ability to analyze data and develop strategies.
- Ability to work collaboratively with faculty and staff.
Student services director job description example 1
Universal Technical Institute student services director job description
The Director of Student Services promotes increased show, program persistence and completion rates by managing and directing the Student Services department, which provides support in the following areas: Academic Student Advising, ADA, Advising, Student Records, VA Benefits, Student Affairs, Housing, Scheduling, Graduation, Orientation, Registration and Student Activities. This critical role interacts with the other departments to ensure student success.
Responsibilities
* Manages and directs the different functional areas within Student Services to develop a high performing work team.
* Sets vision and strategic plans to ensure continuous growth and improvement of processes to enhance the student experience.
* Partners with other functional areas to support and meet Campus and organizational goals.
* Ensures compliance with all Accreditation and Licensing requirements through auditing processes, training staff, and holding teams accountable.
* Responsible for achievement of department goals and objectives i.e. scheduling metrics, Advising requirements, Student Satisfaction, etc.
* Oversees operation of Student Services department including coaching, mentoring and development of staff.
* Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
* Recognizes and rewards employee contributions and achievements.
* Other duties as assigned.
Qualifications
Education / Experience
* Bachelor's Degree in a related field required.
* Minimum five years leadership or management experience strongly preferred.
* Minimum five years' experience in an administrative position in the Student Services office of a public or approved private post-secondary school is strongly preferred.
Skills
* Strong customer service skills.
* Excellent communication skills, both verbal and written.
* Strong motivational skills.
* People and leadership skills and abilities.
Abilities
* Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
* Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
* Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
* Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
* Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
* Occasional overnight travel may be required.
Work Environment
* Work is performed indoors in a climate-controlled environment.
Responsibilities - Manages and directs the different functional areas within Student Services to develop a high performing work team. - Sets vision and strategic plans to ensure continuous growth and improvement of processes to enhance the student experience. - Partners with other functional areas to support and meet Campus and organizational goals. - Ensures compliance with all Accreditation and Licensing requirements through auditing processes, training staff, and holding teams accountable. - Responsible for achievement of department goals and objectives i.e. scheduling metrics, Advising requirements, Student Satisfaction, etc. - Oversees operation of Student Services department including coaching, mentoring and development of staff. - Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics. - Recognizes and rewards employee contributions and achievements. - Other duties as assigned.
Responsibilities
* Manages and directs the different functional areas within Student Services to develop a high performing work team.
* Sets vision and strategic plans to ensure continuous growth and improvement of processes to enhance the student experience.
* Partners with other functional areas to support and meet Campus and organizational goals.
* Ensures compliance with all Accreditation and Licensing requirements through auditing processes, training staff, and holding teams accountable.
* Responsible for achievement of department goals and objectives i.e. scheduling metrics, Advising requirements, Student Satisfaction, etc.
* Oversees operation of Student Services department including coaching, mentoring and development of staff.
* Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
* Recognizes and rewards employee contributions and achievements.
* Other duties as assigned.
Qualifications
Education / Experience
* Bachelor's Degree in a related field required.
* Minimum five years leadership or management experience strongly preferred.
* Minimum five years' experience in an administrative position in the Student Services office of a public or approved private post-secondary school is strongly preferred.
Skills
* Strong customer service skills.
* Excellent communication skills, both verbal and written.
* Strong motivational skills.
* People and leadership skills and abilities.
Abilities
* Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
* Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
* Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
* Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
* Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
* Occasional overnight travel may be required.
Work Environment
* Work is performed indoors in a climate-controlled environment.
Responsibilities - Manages and directs the different functional areas within Student Services to develop a high performing work team. - Sets vision and strategic plans to ensure continuous growth and improvement of processes to enhance the student experience. - Partners with other functional areas to support and meet Campus and organizational goals. - Ensures compliance with all Accreditation and Licensing requirements through auditing processes, training staff, and holding teams accountable. - Responsible for achievement of department goals and objectives i.e. scheduling metrics, Advising requirements, Student Satisfaction, etc. - Oversees operation of Student Services department including coaching, mentoring and development of staff. - Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics. - Recognizes and rewards employee contributions and achievements. - Other duties as assigned.
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Student services director job description example 2
Pearson student services director job description
Pearson Online Learning Services (POLS) is a leading provider of online higher education, delivering over 200 online degree programs in partnership with more than 30 academic institutions.
Pearson Online Learning Services (POLS) adds life to a lifetime of learning. We are a community of educators, designers, marketers and entrepreneurs. We work across diverse disciplines and global boundaries to connect more students to top tier universities and colleges. We partner with higher education institutions to help them build and manage learner-centered, academically strong experiences that help learners to achieve success in career and life.
Our team helps our academic partners translate their pedagogical visions into rich, engaging online experiences that deliver strong outcomes. Providing strategy, planning, and research to help identify opportunities, prototype new offerings, and improve program performance. Enrolling students by building compelling marketing campaigns, improving recruitment, and opening new channels to reach qualified learners. Advising and supporting partners to rapidly expand non-degree offerings, including short courses, boot camps, and other forms of experiential, team-based learnings. Support and coaching learners to improve recruitment, retention, satisfaction, and graduation rates.
**Note:** _Pearson is currently holding the Pearson Online Learning Services business under strategic review to assess the optimal long-term ownership structure._
**Summary:**
The Supervisor of Student Support Services is responsible for leading and developing an assigned team of 7‐14 Student Support
Services employees, providing them with the training, guidance, leadership and mentoring necessary to succeed in their assigned programs.
**Responsibilities:**
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
+ Supervise, train, coach, mentor, lead and guide a team of Student Services employees.
+ Conduct regular coaching sessions and annual performance evaluations, to include defining development plans and corrective action plans for their assigned team.
+ Respond to their direct report employee requests for assistance within 24 business hours.
+ Meet with other Associate Directors and Supervisors to stay informed of changes affecting day to day business operations.
+ Monitor, analyze and evaluate their assigned employee phone call and e‐mail activity reports on a daily basis, coaching and correcting variance from established guidelines as appropriate.
+ Oversee accurate and complete student enrollment records and account for the same for their assigned team as required by university governance, all laws, policies, and administrative regulations.
+ Meet or exceed student enrollment program metrics each term, working with their assigned business unit team.
+ Prepare and coordinate all required enrollment forecasts, and business metric reports on enrolled students for their team and report on all assigned enrollment activities as required.
+ Manage the reconciliation of student enrollment numbers and process student and facilitator invoices on a timely basis for their team, working with finance / accounting.
+ Confer with assigned team members regarding "at risk" students, and coordinate with university faculty and program directors to develop specific, personalized, intervention plans and activities for each "at risk" student facing an academically difficult situation.
+ Facilitate student requests for assistance such as contacting campus based facilitators or arranging for additional academic tutor training and referring students to the appropriate university services, tracking and monitoring their progress thereafter on a regular schedule or until they are assessed not "at risk".
+ Confer with faculty, program directors, other campus counselors, and administrators to help resolve students' academic and administrative problems.
+ Oversee the launch of new programs as needed working with the Business Development team.
+ Participate in the course review and evaluation process for the department including monitoring and analyzing learner feedback to ensure quality of program/course is maintained.
**Requirements:**
+ Master's degree preferred, and/or Bachelor degree
+ Minimum of 5 years in previous Higher Education Administration or Student Services work experience highly desired
+ Minimum of 3 years experience in people management
+ Proven ability to think strategically
+ Ability to work effectively across teams
+ Demonstrated ability to influence change
+ Strong oral and written communication
+ Work effectively in a very fast paced changing environment
**Supervisory Responsibilities:**
+ Responsible for a team of Student Support Services employees.
\#LI-REMOTE
**Job:** LEARNING DELIVERY
**Organization:** Virtual Learning
**Schedule:** FULL\_TIME
\#location
Pearson Online Learning Services (POLS) adds life to a lifetime of learning. We are a community of educators, designers, marketers and entrepreneurs. We work across diverse disciplines and global boundaries to connect more students to top tier universities and colleges. We partner with higher education institutions to help them build and manage learner-centered, academically strong experiences that help learners to achieve success in career and life.
Our team helps our academic partners translate their pedagogical visions into rich, engaging online experiences that deliver strong outcomes. Providing strategy, planning, and research to help identify opportunities, prototype new offerings, and improve program performance. Enrolling students by building compelling marketing campaigns, improving recruitment, and opening new channels to reach qualified learners. Advising and supporting partners to rapidly expand non-degree offerings, including short courses, boot camps, and other forms of experiential, team-based learnings. Support and coaching learners to improve recruitment, retention, satisfaction, and graduation rates.
**Note:** _Pearson is currently holding the Pearson Online Learning Services business under strategic review to assess the optimal long-term ownership structure._
**Summary:**
The Supervisor of Student Support Services is responsible for leading and developing an assigned team of 7‐14 Student Support
Services employees, providing them with the training, guidance, leadership and mentoring necessary to succeed in their assigned programs.
**Responsibilities:**
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
+ Supervise, train, coach, mentor, lead and guide a team of Student Services employees.
+ Conduct regular coaching sessions and annual performance evaluations, to include defining development plans and corrective action plans for their assigned team.
+ Respond to their direct report employee requests for assistance within 24 business hours.
+ Meet with other Associate Directors and Supervisors to stay informed of changes affecting day to day business operations.
+ Monitor, analyze and evaluate their assigned employee phone call and e‐mail activity reports on a daily basis, coaching and correcting variance from established guidelines as appropriate.
+ Oversee accurate and complete student enrollment records and account for the same for their assigned team as required by university governance, all laws, policies, and administrative regulations.
+ Meet or exceed student enrollment program metrics each term, working with their assigned business unit team.
+ Prepare and coordinate all required enrollment forecasts, and business metric reports on enrolled students for their team and report on all assigned enrollment activities as required.
+ Manage the reconciliation of student enrollment numbers and process student and facilitator invoices on a timely basis for their team, working with finance / accounting.
+ Confer with assigned team members regarding "at risk" students, and coordinate with university faculty and program directors to develop specific, personalized, intervention plans and activities for each "at risk" student facing an academically difficult situation.
+ Facilitate student requests for assistance such as contacting campus based facilitators or arranging for additional academic tutor training and referring students to the appropriate university services, tracking and monitoring their progress thereafter on a regular schedule or until they are assessed not "at risk".
+ Confer with faculty, program directors, other campus counselors, and administrators to help resolve students' academic and administrative problems.
+ Oversee the launch of new programs as needed working with the Business Development team.
+ Participate in the course review and evaluation process for the department including monitoring and analyzing learner feedback to ensure quality of program/course is maintained.
**Requirements:**
+ Master's degree preferred, and/or Bachelor degree
+ Minimum of 5 years in previous Higher Education Administration or Student Services work experience highly desired
+ Minimum of 3 years experience in people management
+ Proven ability to think strategically
+ Ability to work effectively across teams
+ Demonstrated ability to influence change
+ Strong oral and written communication
+ Work effectively in a very fast paced changing environment
**Supervisory Responsibilities:**
+ Responsible for a team of Student Support Services employees.
\#LI-REMOTE
**Job:** LEARNING DELIVERY
**Organization:** Virtual Learning
**Schedule:** FULL\_TIME
\#location
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Student services director job description example 3
Wayne RESA student services director job description
Support Staff/Paraprofessional
Date Posted:
9/7/2022
Location:
Various sites
Date Available:
Immediately
Closing Date:
Until Filled
District:
Northville Public Schools - website Additional Information: Show/Hide
NORTHVILLE PUBLIC SCHOOL DISTRICT
Human Resources
405 West Main Street
Northville, Michigan 48167
NON-CERTIFIED POSTING
DATE: August 3, 2022
POSITION: K12 Para-Professionals
LRE Paraprofessionals - High School (full-time)
Middle School (full-time)
Elementary School (full-time)
(Northville Federation of Para-professionals - starting hourly rates from $15.50 - $16.77 / hour - w/ benefits eligibility)
Selected candidates may be assigned to any one of a variety of para-professional positions within the K-12 program in the future including but not limited to:
Least Restricted Environment Para-professional
Resource Room Para-professional
At-Risk / Intervention Para-professional
Elementary Media Para-professional
EXPECTED START DATE: 2022-23 school year, conditional upon successful pre-employment physical at the employer's choice of clinic.
MINIMUM QUALIFICATIONS:
* Associates Degree or higher, or successful completion of the ETS test
* Exceptional interpersonal skills, excellent rapport with students
* Strong organizational skills
* Proven ability to demonstrate initiative, take direction and apply good judgment to a variety of situations
* Ability to maintain confidentiality
* Ability to lift 40 pounds and carry out all responsibilities of the position
* Strong computer literacy skills
* Ability to gather, record and report data and student progress / performance information
* Ability to effectively implement student(s)' educational plans
PREFERRED QUALIFICATIONS:
* Experience working in an educational setting
* Experience with and/or knowledge of children with special needs (physically, cognitively, and autistically impaired, and/or need behavior/emotional supports)
SUMMARY: Work, under the direction of the teacher(s,) with individual students and/or groups of students who generally cannot satisfactorily progress in their educational program without assistance.
RESPONSIBILITIES INCLUDE:
1. Maintain confidentiality of student and school information
2. Assume an active role in supervising and supporting the assigned student(s.)
3. Comply with work related requests and accept the direction of the teacher and/or building principal.
4. Assist in delivering instruction to student(s).
5. Carry out instructional plans as designated by the teacher(s) and if appropriate, students' Individual Educational Plans (IEPs).
6. Implement prescriptive educational plans as specified in the IEP.
7. Assist student(s) in developing self-help skills (toileting, feeding, dressing, etc.), interpersonal skills, communication skills, pre-vocational and vocational skills.
8. Assist the teacher(s) in preparing and developing various teaching aids, modifications to curriculum and appropriate accommodations if specified in the IEP.
9. Assist student(s) with lesson assignments to reinforce learning concepts.
10. Assist teacher(s) in maintaining a classroom management policy that fosters a safe and positive environment for all students and staff.
11. Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
12. Assist the teacher(s) in related instructional activities (e.g., field trips, special programs, assemblies, etc.) as directed.
13. Attend required meetings and in-services.
14. Travel with students to special classes as required.
15. Comply with and support school policies and procedures
16. Model non-discriminatory and anti-bullying practices in all activities.
17. Work with a Leader Dog or assistant dog when necessary.
18. Assist students with all aspects of toileting, which may include diapering, and lifting on and off the toilet, changing tables or mats.
19. Maintain consistent employee attendance.
20. Perform other duties as assigned by the teacher(s) or building administrator in accordance with school polices and procedures.
METHOD OF APPLICATION:
Interested applicants should apply online via the District website under Employment.
Attention: Mr. Abdul Maydun,
Executive Director of Human Resources
APPLICATION DEADLINE: Until Filled
Posting Authorized: 8-3-2022 by Abdul Maydun, Executive Director of Human Resources
NORTHVILLE PUBLIC SCHOOLS NON-DISCRIMINATION STATEMENT
No person applying for employment at Northville Public Schools shall, on the basis of race, color, national origin, gender, age, or disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination during any program or activity or in employment.
We are an equal opportunity employer.
Date Posted:
9/7/2022
Location:
Various sites
Date Available:
Immediately
Closing Date:
Until Filled
District:
Northville Public Schools - website Additional Information: Show/Hide
NORTHVILLE PUBLIC SCHOOL DISTRICT
Human Resources
405 West Main Street
Northville, Michigan 48167
NON-CERTIFIED POSTING
DATE: August 3, 2022
POSITION: K12 Para-Professionals
LRE Paraprofessionals - High School (full-time)
Middle School (full-time)
Elementary School (full-time)
(Northville Federation of Para-professionals - starting hourly rates from $15.50 - $16.77 / hour - w/ benefits eligibility)
Selected candidates may be assigned to any one of a variety of para-professional positions within the K-12 program in the future including but not limited to:
Least Restricted Environment Para-professional
Resource Room Para-professional
At-Risk / Intervention Para-professional
Elementary Media Para-professional
EXPECTED START DATE: 2022-23 school year, conditional upon successful pre-employment physical at the employer's choice of clinic.
MINIMUM QUALIFICATIONS:
* Associates Degree or higher, or successful completion of the ETS test
* Exceptional interpersonal skills, excellent rapport with students
* Strong organizational skills
* Proven ability to demonstrate initiative, take direction and apply good judgment to a variety of situations
* Ability to maintain confidentiality
* Ability to lift 40 pounds and carry out all responsibilities of the position
* Strong computer literacy skills
* Ability to gather, record and report data and student progress / performance information
* Ability to effectively implement student(s)' educational plans
PREFERRED QUALIFICATIONS:
* Experience working in an educational setting
* Experience with and/or knowledge of children with special needs (physically, cognitively, and autistically impaired, and/or need behavior/emotional supports)
SUMMARY: Work, under the direction of the teacher(s,) with individual students and/or groups of students who generally cannot satisfactorily progress in their educational program without assistance.
RESPONSIBILITIES INCLUDE:
1. Maintain confidentiality of student and school information
2. Assume an active role in supervising and supporting the assigned student(s.)
3. Comply with work related requests and accept the direction of the teacher and/or building principal.
4. Assist in delivering instruction to student(s).
5. Carry out instructional plans as designated by the teacher(s) and if appropriate, students' Individual Educational Plans (IEPs).
6. Implement prescriptive educational plans as specified in the IEP.
7. Assist student(s) in developing self-help skills (toileting, feeding, dressing, etc.), interpersonal skills, communication skills, pre-vocational and vocational skills.
8. Assist the teacher(s) in preparing and developing various teaching aids, modifications to curriculum and appropriate accommodations if specified in the IEP.
9. Assist student(s) with lesson assignments to reinforce learning concepts.
10. Assist teacher(s) in maintaining a classroom management policy that fosters a safe and positive environment for all students and staff.
11. Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
12. Assist the teacher(s) in related instructional activities (e.g., field trips, special programs, assemblies, etc.) as directed.
13. Attend required meetings and in-services.
14. Travel with students to special classes as required.
15. Comply with and support school policies and procedures
16. Model non-discriminatory and anti-bullying practices in all activities.
17. Work with a Leader Dog or assistant dog when necessary.
18. Assist students with all aspects of toileting, which may include diapering, and lifting on and off the toilet, changing tables or mats.
19. Maintain consistent employee attendance.
20. Perform other duties as assigned by the teacher(s) or building administrator in accordance with school polices and procedures.
METHOD OF APPLICATION:
Interested applicants should apply online via the District website under Employment.
Attention: Mr. Abdul Maydun,
Executive Director of Human Resources
APPLICATION DEADLINE: Until Filled
Posting Authorized: 8-3-2022 by Abdul Maydun, Executive Director of Human Resources
NORTHVILLE PUBLIC SCHOOLS NON-DISCRIMINATION STATEMENT
No person applying for employment at Northville Public Schools shall, on the basis of race, color, national origin, gender, age, or disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination during any program or activity or in employment.
We are an equal opportunity employer.
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Updated March 14, 2024
Updated March 14, 2024