How To Become A Student Services Representative: What It Is and Career Path

What is a student services representative and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a student services representative. For example, did you know that they make an average of $17.36 an hour? That's $36,114 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreStudent Services RepresentativeUS Average

Salary

2.8

Avg. Salary $36,114

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.4

Race

American Indian and Alaska Native 0.66%

Asian 6.86%

Black or African American 12.27%

Hispanic or Latino 21.11%

Unknown 5.53%

White 53.58%

Gender

female 71.79%

male 28.21%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a student services representative

Explore student services representative education requirements

Most common student services representative degrees

Bachelor's

55.3 %

Associate

21.1 %

Master's

10.3 %

Start to develop specific student services representative skills

Skills	Percentages
Customer Service	20.82%
Data Entry	9.33%
Outbound Calls	8.03%
Support Services	5.39%
Student Accounts	4.97%

Complete relevant student services representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New student services representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a student services representative based on U.S. Bureau of Labor Statistics data and data from real student services representative resumes.

Research student services representative duties and responsibilities

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Process incoming and outgoing USPS.
Escalate to client level support when necessary for resolution.
Aid students with the navigation of the online blackboard system.

Prepare your student services representative resume

When your background is strong enough, you can start writing your student services representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a student services representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable student services representative resume templates

Build a professional student services representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your student services representative resume.

Apply for student services representative jobs

Now it's time to start searching for a student services representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do student services representatives rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Student services representative reviews

A zippia user wrote a review on Mar 2022

Cons

Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in

A zippia user wrote a review on Apr 2019

Pros

I enjoyed the satisfaction of assisting customers and solving problems