Student services representative job description

Are you interested in starting in becoming an Enrollment Counselor? If so, this Contact Center
Representative
opening is your foot in the door for a fast track....must be hungry, hard working and have your performance shine above all else!!


Starting on Monday, October 31st


****MUST reside in Central Florida and have a Bachelor's Degree****
Starting pay rate is $17/hr. If you are promoted into the Enrollment Counselor position, the pay bumps up to $40K and you start receiving their ROBUST benefits package!!


Are you a new grad seeking fulfilling work in the higher education space?
HYBRID
/
REMOTE
opportunity to learn the ropes, advance quickly, and reap the benefits of working for a global organization with big company
PERKS!

We are seeking a reliable, dedicated, individual with strong attention to detail needed to:

-Communicate in a professional manner via telephone, email, text, and other mediums responding to individuals who have expressed an interest in the course curriculum.

-Provide accurate documentation using department technology and MS Office.

Education/Skills/Abilities/Experience needed:

• Knowledge of MS Office: Word, Excel, Outlook
• Excellent written and verbal communication skills
• Excellent phone skills
• Experience handling a high volume of calls preferred (this is NOT a sales role)
• Positive, Professional attitude
• Intelligent, able to absorb information quickly
• Eager to learn and grow with the company
• Some college required

Benefits: Comprehensive benefit package that includes 11 paid holidays, PTO, matching 401(k), and Health insurance including dental and vision!

Operating Hours for this position:

Scheduled start/end time is between 8a – 9p (8 hours a day), with 1 Saturday a month (or every 6 weeks) working a 4-hour shift.

OR

Monday-Thursday 10:30am-9pm. No Saturday work required.

Advising, Problem Solving and Processing (90%)

• Advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, departments, other third parties, and the public.
• Provide information to prospective students, current students and parents with financial aid questions concerning FAFSA applications. Explain financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and the estimated family contribution.
• Provide information to incoming and continuing students on loans, billing and payment options for financing their education at MMC.
• Assist students on a variety of issues to include: enrollment, registration, student records, financial aid, billing, and payments.
• Other duties as assigned.

Standards:

• Possess the numeric skills to review student billing invoices, payment plans, student refunds and financial aid related paperwork accurately.
• Possess the organizational skills to complete routine paperwork successfully, to maintain files and records in an orderly fashion and to follow oral and written instructions to task completion.
• Possess computer skills that include a good working knowledge of MS word and excel and the ability to accurately post student related data into the College’s student information system.
• Provide start-to-finish student service using discretion in both simple and complex issues involving minimal supervisory guidance.
• Exercise good judgment in escalating complex issues to supervisors/managers.
• Offer pro-active problem resolution in a broad range of areas and issues.
• Keep abreast of College, departmental, federal and state regulations.
• Continually look for ways to improve service to students.
• Provide customer service consistent with CSS’s inclusive and welcoming service standards.

Waivers, Appeals & Petitions (10%)

• Assist continuing students and faculty with processing add/drop forms, course substitutions, overtallies, etc.
• Evaluate and forward to the proper area: Late registration appeals, tuition forfeiture appeals, and late fee appeals for a one-time exception.
• Other duties as assigned.

Standards

• Accurately advise students of the requirements to process their request.
• Thoroughly review supporting documentation (if needed) to ensure a timely decision.
• Forward information to contact in appropriate department.
• Communicate results of waiver, appeal or petition to students in a professional manner.

Marymount Manhattan College is an affirmative action, equal opportunity employer.

At Amarillo College, our students are the priority. It is our mission and our responsibility to enrich their lives by helping them identify an educational pathway that will lead to success in life. It is therefore required that every team member, regardless of job title or duties, be responsible, first and foremost, for assisting students in every way.

We are currently seeking a Full-Time Student Services and Outreach Representative who will adhere to the aforementioned mission statement, and who will advise students regarding degree requirements, testing requirements, financial aid/scholarships, career options, employment possibilities, and transfer options.
GENERAL QUALIFICATION REQUIREMENTS

EDUCATION

Required: Bachelor's degree in Education, Counseling, Psychology, Social Work or other related field.

Preferred: Master's degree in Education, Counseling, Psychology, Social Work or other related field.

EXPERIENCE AND TRAINING

Required: Three (3) years of professional-level experience working with the public is required.

Preferred: Four (4+) or more of professional-level experience working with the public is required.

JOB DUTIES AND RESPONSIBILITIES

Assist students in registration process utilizing AC institutional software;

Develop and execute activities to recruit and retain students;

Provide new student orientation, cultural activities, student activities and support student clubs;

Participate in all MCC activities including department meetings, career days, Badger Beginnings, Early Alert, Ambassador and mentoring program;

Coordinate career planning services and transition support for students in the QUEST (Quality Education for Students) program including events for both high school and college QUEST students;

Develop and execute outreach events in the community. Advertise using various media, website, and Facebook. Attend college recruitment days;

Utilize the Aviso/Watermark software to help with retention of students in success coaching.

Assist with data collection, advising, recruiting, financial aid tracking, and work to coordinate student events.

Coordinate the JBS Better Futures Program in recruiting students, visitation to the plants, and record keeping.

As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Wow, Family, Fun, Innovation, and Yes!

KNOWLEDGE, SKILLS AND ABILITIES

Must be able to deal with people in a professional manner.

Must be able to handle stress and remain calm.

Must be able to work independently and as team member.

Must be able to communicate effectively both written and verbally.

Must be able to conduct self with professionalism and respect toward others.

Must be able to interact with all levels of Amarillo College personnel, community, and management.

Must be proficient with Microsoft Office products including Word, Excel and Access and learning other Amarillo College specific programs

Must be able to create and maintain a warm and welcoming office and campus environment.

Must be able to have discretion and confidentiality concerning sensitive information at all times.

Must have knowledge of college and department policies and procedures, safety rules and regulations.

Must maintain a commitment to discretion and confidentiality concerning sensitive information.

Physical Demands: While performing the duties of this job, the employee is frequently required travel between offices and buildings and requires the ability to lift, carry, push, pull and or maneuver office supplies as needed.

Work Conditions: Must be willing to work occasional overtime, weekend or evening hours as needed.

Work Environment: This position works in an a professional office environment. This role routinely uses standard office equipment such as computers, phones, faxes, printers, scanners and filing cabinets.

Travel Expectations: Any travel essential for this position requires the employee to adhere to the Amarillo College Travel Policy as written.

Salary: grade 10, commensurate with experience.

Diversity and Inclusion Statement: Amarillo College is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our clients but also continue to deepen their skills and competencies to serve the full range of our customers.

Promotional Opportunity Policy: Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non-appointed employees will be considered for a position during the first five (5) working days from notice or posting.

Benefits

Amarillo College offers a rich benefits package, including medical, dental, vision, life, and disability coverages available through ERS. Amarillo College provides (at no cost to the employee) a long-term disability policy. In addition to retirement savings through TRS or ORP, the college offers the AC Benefit Plan 403(b) with a generous matching contribution. Employees and their dependents are eligible for reduced or free tuition for Amarillo College courses. Employees have free access to the fitness center located on the Washington Street Campus.