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Student services representative skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical student services representative skills. We ranked the top skills for student services representatives based on the percentage of resumes they appeared on. For example, 20.8% of student services representative resumes contained customer service as a skill. Continue reading to find out what skills a student services representative needs to be successful in the workplace.

15 student services representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how student services representatives use customer service:
  • Utilize excellent customer service skills to resolve incoming service-related inquiries via phone and electronic communication avenues within established service metrics.
  • Build irrefutable relationships through telephone and email communication with students to maintain a high quality of customer service.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how student services representatives use data entry:
  • Performed various data entry applications.
  • Utilized my savvy data entry skills along with performing other office duties in the teacher recruitment department.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how student services representatives use outbound calls:
  • Handled high volumes of inbound and outbound calls and emails on a daily basis.
  • Perform outbound calls to students who register for our free Rich Dad events.

4. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how student services representatives use support services:
  • Created student-centered support services by personally fulfilling every individual need geared toward assisting students in achieving their educational goals.
  • Provided a full range of student support services to students, parents, and university staff.

5. Student Accounts

Here's how student services representatives use student accounts:
  • Updated personal information in student accounts.
  • Create cases for Student Accounts and Financial Aid and verbally communicate with other departments to resolve escalated student issues.

6. FERPA

Here's how student services representatives use ferpa:
  • Answered student, staff, third party inquiries as to records and registration within FERPA education laws.
  • Guided students with sensitive issues such as fraud prevention, bankruptcy, and FERPA.

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7. Front Desk

Here's how student services representatives use front desk:
  • Helped to rent out video gear from front desk, and took phone calls in the office.
  • Develop a process to educate students on items at the front desk available for student use.

8. FAFSA

Here's how student services representatives use fafsa:
  • Reviewed FAFSA applications for accuracy and aid eligibility.
  • Analyze ISIR data as a basis for verification* Evaluate Financial Aid applications including FAFSA data and NSLDS activity

9. Customer Inquiries

Here's how student services representatives use customer inquiries:
  • Respond to customer inquiries via email or telephone.
  • Answered customer inquiries concerning security, privacy information able to address multiple customer concerns with the highest degree of professionalism and accuracy

10. Student Inquiries

Here's how student services representatives use student inquiries:
  • Refer unresolved student inquiries to the designated departments for further investigation.
  • Responded to student inquiries related to transcript requests, enrollment certifications, verification of Degrees and fees;.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how student services representatives use telephone calls:
  • Assisted with answering incoming telephone calls regarding registration.
  • Provided assistance to students who present through walk-ins, telephone calls and email to the Student Service Center.

12. Inbound Calls

Here's how student services representatives use inbound calls:
  • Answered inbound calls and provided students with account information, such as balances due and also provided information regarding upcoming classes.
  • Received inbound calls from students and faculty pertaining to TigerLan computer labs and network office PC's.

13. Career Services

Career services may refer to a center dedicated to helping individuals (often college students) prepare for the job market. This may include assisting with a resume, suggesting potential companies to interview with, or conducting surveys to find out an ideal career for the individual.

Here's how student services representatives use career services:
  • Work closely with the Career Services Coordinator to bridge the academic process with the employment process prior to and upon graduation.
  • Connect prospect with proper point of contact including student services , student finance , career services, and the help desk.

14. Blackboard

Blackboard Learn is a web-based learning management system or virtual learning environment that provides information management for courses and learning materials. It is a scalable software with a customizable open architecture and strong security authentication protocols. Blackboard Learn is used by various Universities around the world to provide course management for their students.

Here's how student services representatives use blackboard:
  • Help students with online computing with Blackboard Portal, E-Cashier, and MyOTC.
  • Aided students with the navigation of the online blackboard system.

15. Student Issues

Here's how student services representatives use student issues:
  • Handled escalated student issues from other representatives.
  • Managed a wide variety of student service and administrative tasks to resolve student issues quickly and efficiently.
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List of student services representative skills to add to your resume

Student services representative skills

The most important skills for a student services representative resume and required skills for a student services representative to have include:

  • Customer Service
  • Data Entry
  • Outbound Calls
  • Support Services
  • Student Accounts
  • FERPA
  • Front Desk
  • FAFSA
  • Customer Inquiries
  • Student Inquiries
  • Telephone Calls
  • Inbound Calls
  • Career Services
  • Blackboard
  • Student Issues
  • Financial Aid
  • Administrative Tasks
  • Enrollment Process
  • Veterans
  • Student Loans
  • Student Retention
  • Admissions Process
  • Escalate
  • Salesforce
  • Student Payments
  • PeopleSoft
  • Tuition Payments
  • Party Billing
  • PowerPoint
  • Course Selection
  • Class Schedules
  • Account Balances
  • Title IV
  • Registration Process
  • Student Attendance
  • Process Payments
  • Student Body
  • Class Registration
  • Office Equipment
  • Financial Eligibility
  • Federal Regulations
  • Multi-Line Phone System
  • Bank Deposits
  • Technical Issues

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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