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Become A Student Services Specialist

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Working As A Student Services Specialist

  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Getting Information
  • Deal with People

  • Unpleasant/Angry People

  • $53,660

    Average Salary

What Does A Student Services Specialist Do At Stanford University

* Review documents and forms for completeness, track files for follow up and distribute for review.
* Research and resolve routine issues, refer complex issues to other staff.
* Input data, update electronic databases, web sites, literature, and associated materials.
* May collect, gather and validate data, prepare basic reports.
* Coordinate logistics for outreach activities, meetings, and events.
* Respond to routine inquiries from students, faculty, external constituents, and staff.
* Serve as a subject matter resource to students and other departments.
* Contribute to general office administration and process improvements.
* Other duties may also be assigned

What Does A Student Services Specialist Do At University of North Carolina at Charlotte

* The primary purpose of the Financial Aid Counselor position is to provide financial aid counseling to students along with general information regarding policies and procedures to prospective and continuing students, parents and other visitors.
* In addition to these duties, the position will also have specific program responsibilities.
* The financial aid counselor must have a thorough understanding of the federal, state, and institutional rules governing the various forms of financial aid.
* Counselors must be able to use significant and broad professional judgment and discretion in the awarding of available financial aid.
* Changes in a family’s financial circumstances, exceptions to the standard cost of attendance for unusual educational costs, and satisfactory academic progress appeals to financial aid eligible requirements due to unusual and special circumstances of the student are some examples of issues that require the use of professional judgment.
* Successful counselors must be excellent communicators, good negotiators, team players and share the vision of excellent student service.
* Counselors will also be responsible for resolving ISIR comment codes.
* Counselors must also be effective and knowledgeable in communicating to diverse groups and larger audiences regarding the financial aid process and requirements, and willing to participate when possible for outreach activities

What Does A Student Services Specialist Do At San Jose State University

* Student Record Management, Customer Service Relations, Open University Gmail Account Management, National Student Clearinghouse Account Management, Official Transcript Database Management, Office of the Registrar Liaison to Colleges, Academic Departments, and all other constituents of the University, Management of Reinstatement Petitions, and Diploma on Demand Support.
* Responsibilities include but are not limited to the following:
* Checks and verifies discrepancies in registration and grading records received from departments, chairs, deans, students, and staff to ensure compliance with Academic Senate policy, Executive Orders, and Title V.
* Coordinates with evaluators, department staff, UGS, GSR, chairs, and deans when performing record updates, grade changes, multiple repeat processing, incomplete processing, and academic standing updates and corrections to student records, instructor drops, late drops and adds, retro-drops and adds, miscellaneous exception petitions.
* Performs extensive research of records such as verifying for accuracy and completeness as required in updating, correcting and locating data from various mediums, such as microfilm, old folders, boxes of stored records, old spreadsheets in Brio, as well as a legacy database from conversion in 2003.
* The records database includes an archive of records dating back to150 years.
* Performs in-depth processes using a variety of complex student information databases, such as PeopleSoft, FileMaker, and NOLIJ.
* The employee is required to completely understand how the PeopleSoft student records module system and other databases work, and how the processes impacts end users to ensure accuracy of data.
* Performs registration for students unable to register online.
* This includes regular and special session students.
* Develop and maintain an expert knowledge of the PeopleSoft student records module system, the complex requisite checking process that changes based on department needs, individual department requirements, and how to read and enforce negative and positive service indicators.
* Performs Open University registration, which requires an understanding of the above, as well as the search match and quick admit processes in PeopleSoft.
* Education and Experience
* Completion of a high school program, technical/vocational program, or their equivalents and three years of related office work experience
* Preferred Qualifications
* Bachelor's degree
* Two years of professional work experience in student records or a related field (police, hospital, etc.)
* Two years of experience in a high volume setting providing excellent customer service in higher education or related environment

What Does A Student Services Specialist Do At Dawson Community College

* Student Success Specialists make a difference in students' daily lives by helping them obtain the education they need to succeed in their careers.
* Will work extensively with students to identify and evaluate students? goals, ensure enrollment requirements are met, and establish proper expectations.
* In addition, the Student Success Specialist generates excitement, builds rapport, and empowers students to take their next steps.
* Will also provide outstanding student service by answering questions, mitigating concerns, providing program information, and monitoring students' progress throughout the enrollment process.
* A successful Student Success Specialist is expected to meet goals that are based on established benchmarks across various metrics and will collaborate with other staff to serve students.
* Will utilize multiple systems to accurately track and report all student activity and progress

What Does A Student Services Specialist Do At Bridgepoint Education

* Provide technical support to ensure reliable delivery of Student Success resources.
* Utilize standard web technologies (such as HTML/CSS/JS) to assist in the creation of effective user experiences.
* Maintain and improve access to library collections through the discovery layer (EDS).
* Develop and maintain web-based library content using tools such as LibGuides SharePoint, Storyline, & GoAnimate according to UX best practices.
* Assist with maintaining consistent branding across web presence and supporting other library marketing efforts through the use of technology.
* Tracking current and upcoming web-based trends and driving Student Success responses to these trends in the context of the organizations' missions.
* Additional Job Duties (include but are not limited to):
* Support ongoing assessment, such as website activity using Google Analytics, Qualtrics, etc

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How To Become A Student Services Specialist

Most school counselors must have a master’s degree in school counseling or a related field and have a state-issued credential. Some employers prefer that career counselors have a master’s degree. Career counselors who work in private practices may also need a license.

Education

Most states require school counselors to have a master’s degree in school counseling or a related field. Programs in school counseling teach students about fostering academic development; conducting group and individual counseling; working with parents, school staff, and community organizations; and using data to develop, implement, and evaluate comprehensive school counseling programs for all students. These programs often require students to gain experience through an internship or practicum.

Some employers prefer that career counselors have a master’s degree in counseling with a focus on career development. Career counseling programs prepare students to assess clients’ skills and interests and to teach career development techniques. Many programs require students to have a period of supervised experience, such as an internship.  

Licenses, Certifications, and Registrations

Public school counselors must have a state-issued credential to practice. This credential can be called a certification, a license, or an endorsement, depending on the state. Licensure or certification typically requires a master’s degree in school counseling and an internship or practicum completed under the supervision of a licensed professional school counselor.

Some states require applicants to have 1 to 2 years of classroom teaching experience, or to hold a teaching license, prior to being certified. Most states require a criminal background check as part of the credentialing process. Information about requirements for each state is available from the American School Counselor Association.

Although some employers prefer to hire licensed career counselors, licensure is not required by all states. Contact information for state regulating boards is available from the National Board for Certified Counselors.

Work Experience in a Related Occupation

Although most states do not require work experience in a related occupation, some states require school counselors to have 1 to 2 years of classroom teaching experience, or to hold a teaching license, prior to being certified. Please see the Similar Occupations tab for more information on teaching occupations.

Important Qualities

Compassion. School and career counselors often work with people who are dealing with stressful and difficult situations, so they must be compassionate and empathize with their clients and students.

Interpersonal skills. School and career counselors must be able to work with different types of people. They spend most of their time working directly with clients, students, or other professionals and need to form and maintain good working relationships.

Listening skills. Good listening skills are essential for school and career counselors. They need to give their full attention to students and clients in order to understand their problems.

Speaking skills. School and career counselors must communicate effectively with clients and students. They should express ideas and information in a way that their clients and students understand easily.

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Student Services Specialist jobs

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Student Services Specialist Career Paths

Student Services Specialist

Student Services Specialist Demographics

Gender

  • Female

    68.5%
  • Male

    29.5%
  • Unknown

    2.1%

Ethnicity

  • White

    77.2%
  • Hispanic or Latino

    10.8%
  • Asian

    8.8%
  • Unknown

    2.6%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    49.4%
  • French

    7.1%
  • Japanese

    5.9%
  • Mandarin

    4.7%
  • Korean

    4.7%
  • Chinese

    4.7%
  • German

    3.5%
  • Hindi

    2.4%
  • Urdu

    2.4%
  • Polish

    2.4%
  • Arabic

    2.4%
  • Vietnamese

    1.2%
  • Gujarati

    1.2%
  • Ukrainian

    1.2%
  • Bosnian

    1.2%
  • Bengali

    1.2%
  • Russian

    1.2%
  • Navajo

    1.2%
  • Greek

    1.2%
  • Carrier

    1.2%
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Real Student Services Specialist Salaries

Job Title Company Location Start Date Salary
Student Services Specialist Bergen Community College Paramus, NJ Oct 18, 2010 $39,653
Student Success Specialists Northern Illinois University DeKalb, IL Oct 01, 2013 $35,000
Student Success Specialist Northern Illinois University DeKalb, IL Dec 01, 2011 $35,000
Student Success Specialist Northern Illinois University Rockford, IL Dec 01, 2011 $35,000
Student Services Specialist University of Wisconsin Platteville Platteville, WI Jan 02, 2016 $33,300
Student Services Specialist College of Intercultural Communications Urban Honolulu, HI Jan 15, 2010 $31,305

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Top Skills for A Student Services Specialist

FinancialAidApplicationsStudentServicesSupportStudentAssistantsCustomerServiceStudentRecordsOutreachAcademicAdvisementSupervisePhoneCallsCounselorsStudentFilesFerpaPeoplesoftNewStudentOrientationAdmissionsProcessStudentWorkersVeteransCrisisStudentActivitiesStudentInformationSystem

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Top Student Services Specialist Skills

  1. Financial Aid Applications
  2. Student Services Support
  3. Student Assistants
You can check out examples of real life uses of top skills on resumes here:
  • Processed financial aid applications, distributed necessary forms and reviewed for accuracy and compliance.
  • Provide general supervision to IELI student assistants as appropriate.
  • Provided excellent customer service to all students.
  • Employed Maintaining confidential student records, aiding in transcript requests, input of test scores for proper student codes.
  • KEY CONTRIBUTIONS & ACHIEVEMENTS: Appointed Coordinator of Community Outreach Program Believe to Become.

Top Student Services Specialist Employers

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Student Services Specialist Videos

The Paralegal Profession: an insider's perspective (career panel discussion)

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