Student support services job description

You will receive a $2,500 gross sign-on bonus after 90 days of employment.

Student Support Coaches should be enthusiastic, empathic, have a sense of humor and be patient. It's nice if they have traveled the same or similar paths that our students are on and can offer real world experiences as they support students in the Job Corps program. Work environment is in the dormitories with students when they are not in class. See schedules available below.

Benefits Include 3 weeks paid vacation, 2 weeks earned sick leave and 11 holidays per year for full time and part time employees working at least 20 hours per week; company paid life insurance and long term disability insurances; and company matching 401(k) funds are 100% vested from the first day the company matches any money.

Shifts Available :

Full Time Swing Shift - Monday to Wednesday 3:30 pm to 12:30 am and Saturday and Sunday 7:30 am to 3:30 pm
Part Time (32 Hours Per Week) Swing Shift - Thursday to Sunday 3:30 pm to 12:30 am

Full Time Graveyard Shift - Wednesday to Sunday Midnight to 8:00 am
Part Time (32 Hours Per Week) Graveyard Shift - Saturday to Tuesday Midnight to 8:00 am

Starting Pay : $15.50 per hour with opportunities for growth and advancement

Education & Experience Requirements : High school diploma or GED, experience working with youth, excellent written and verbal communication skills, and a valid driver's license with an acceptable driving record.

Some of the Responsibilities : Provide proper guidance to students that foster positive group living relations, student retention, satisfaction and achievement in the program. Create positive peer leadership role modeling techniques within the dorm. Direct dorm activities and assist with recreational activities for students on and off center. Monitor dormitories to ensuring safety and proper behavior of students. Help students resolve potential or occurring problems. Some paperwork. #ZR

Management & Training Corporation is an Equal Opportunity Employer: Minority/Female/Disability/Veteran

Who We Are We are the largest community college in Colorado, enrolling close to 28,000 credit students annually in a diverse service area with broad cultural and recreational activities. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. Our online learning program has twice been listed recently as one of the top 10 community college online programs in the country. We have strong commitments to student success and to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community. We are an emerging Hispanic Serving Institution and expect to reach HSI status by 2024 or 2025. We have worked hard to create a culture of collaboration, innovation, and pride and seek people who share those values and our commitments to student success and equity. Who You Are As the TRIO SSS Student Support Services Counselor, you will support the vision of Front Range Community College (FRCC) by creating a superior student experience. This will be done by removing barriers to success and promoting innovative retention strategies focusing on student success. You will also foster an environment of strong campus and community relationships, as well as support the College's strategic priorities around Equity, Inclusion, and Diversity.

In this role, you will provide proactive wraparound support for students from first generation, low-income, and disability backgrounds starting their first year at Front Range Community College-Boulder County Campus to help them achieve their higher education goals. You will assess student needs and develop a customized plan to ensure the appropriate interventions are identified to meet participants' needs. You will provide one-on-one academic success coaching and advising for students to develop an educational and career plan, select courses, connect to resources, and stay on their path to completion. You will also perform other responsibilities that support the TRIO SSS program objectives and initiatives. The holistic approach will serve students throughout their entire FRCC journey, to promote retention and graduation.

Please note: This is an on-campus position with an opportunity for hybrid remote work. You need to be a Colorado resident on your first day of employment. SALARY: high $40s/annually BENEFITS: Please click here to find more information about APT & Faculty BenefitsSELECTION PROCESS: Position will remain open until filled with a priority deadline of September 18, 2022. This posting may be used to fill multiple or similar positions.

Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Bilingual Student Support Services Counselor. At FRCC, masks are optional, but we allow individual staff and faculty to request students and colleagues wear masks in offices or in class.

Meet with students regularly to provide individual academic, career, transfer and financial aid guidance.

Assess the needs of students through intake interviews to develop, update, and complete individualized action plans for program participants.

Provide proactive and strategic outreach to students to connect them to college and community resources for additional support.

Monitor student academic progress and provide success interventions as appropriate to support retention.
Coach peer mentors. Collaborate with Student Support Services Team in the development and implementation of Wolf Success Workshops focusing on academic success, financial aid, financial literacy, etc. Coordinate programming and group activities to cultivate program participants' sense of community and to provide experiences that will connect them to campus and community opportunities. Provide ongoing training and information to FRCC faculty and staff regarding program services. Collaborate with internal and external partners to advance retention efforts, focusing on students from diverse communities.
Required Competencies
Relationship Building & Collaboration: Develop relationships with Student Support Services participants, as well as their family and supporters, to provide them with the highest level of wraparound support. Collaborate with schools, community organizations, and other FRCC staff/faculty to develop strong relationships and programming.
Event Planning: Develop and execute seminars to support student needs in partnership with FRCC staff and faculty and community partners, as well as virtual and in-person events for program recruitment & outreach.
Critical Thinking: Maintain ongoing evaluation of program goals and students' performance outcomes to identify student and program needs, as well as provide recommendations on innovative changes based on research and promising practices.
Diversity, Inclusion, and Equity: Work with individuals and groups with diverse backgrounds and experiences. Be able to provide them with resources that will support them as they navigate through their higher education journey and know that they matter.
Detail Oriented: Maintain accurate student records
QualificationsRequired Education/Training & Work Experience: Bachelor's degree in education, social work, social sciences, or a related field. Two (2) years experience working with students in an educational setting, preferably in higher education student affairs in areas such as admissions, advising, financial aid, career development Experience working with students from underrepresented student populations (first generation, low-income, students with disabilities) Demonstrated strong written and oral communication skills, including experience making public presentations to a variety of audiences.
Preferred Education/Training & Work Experience: Ability to speak, read, and write in Spanish.
Welcoming. Respectful. Inclusive. Together, we are FRCC.

In this Student Bursar/ School Assistant role you will be responsible for effectively supporting student billing financial software and successfully manage administration of student accounts receivables, including invoicing, collections, processing student cash receipts, and student refunds in a timely manner. This position will require collaboration with the office personnel and office functions listed below. The successful candidate will be a high-energy and detail-oriented team player, dedicated to providing optimum customer service to our students, parents and colleagues.
Essential Functions:


1. Generating electronic and paper invoices for current and prior term accounts

2. Generating dunning notices

3. Updating collection coding and assigning accounts to collection agencies

4. Updating and maintaining rate tables

5. Assessing monthly late fees

6. Generating department reports

7. Creating term billing schedules with the President and the finance department

8. Responding to student inquiries via phone, email, and in person

9. Liaison to IT Department, Student Services Department, Office of the Registrar, Library, Admissions, and the Academic Department to resolve billing discrepancies

10. Perform student account maintenance to ensure compliance with established school of nursing policies and procedures.

11. Projects as assigned by the President and/or Dean

12. Oversee Faculty, Staff, and Administrative Payroll

13. File and update employee-faculty payroll records and time sheets

14. Liaison with ADP and the institution Accountant to update needed records and information

15. Update scholarship student, private paying student, and any other additional funding student records

16. Update the institution expenses and purchases

17. Follow other duties as assigned.


Position Requirements:

REQUIREMENTS / ESSENTIAL CAPABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Possess effective and consistent interpersonal, organizational, conflict resolution, management, and organizational skills.

2. Possess strong verbal, written, and telephone skills.

3. Demonstrate sound working knowledge of personal computer hardware/software and the Internet.

4. Administrative experience, including ability to establish priorities and make difficult choices among competing demands and to make decisions in a consultative and informed manner.

5. Previous experience effectively and consistently leading and motivating staff.

6. Flexible, innovative, and responsive to emerging needs of the school of nursing.

8. Minimum Associates degree in Accounting, Business Management, or/and Finance preferred.

9. A minimum of two years billing experience preferred

10. A commitment to exceptional customer service

11. Experience working in an academic environment is a huge plus

12. Must be focused, detail oriented, with strong follow up skills

13. Effective written and oral communication skills

14. Working knowledge of Quick books and peach tree a plus

15. Advance knowledge in MS Excel

16. Ability to establish priorities and multi-task in a fast-paced environment

17. Excellent problem-solving skills

18. Must be a positive, pro-active team player

19. Experience with accreditation associations and standards

20. Experience with title IV funding.
21. Ability to generate monthly reports of revenues