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Student support specialist education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become a student support specialist. Student support specialists usually study business, psychology, or communication. 62% of student support specialists hold a bachelor's degree, and 16% hold an master's degree. We analyzed 1,065 real student support specialist resumes to see exactly what student support specialist education sections show.

The most common colleges for student support specialists are the University of Phoenix and the University of Phoenix.

There are also many online student support specialist courses to help get the education required to be a student support specialist.

What education do you need to become a student support specialist?

What degree do you need to be a student support specialist?

The most common degree for student support specialists is bachelor's degree, with 62% of student support specialists earning that degree. The second and third most common degree levels are master's degree degree at 16% and master's degree degree at 14%.
  • Bachelor's, 62%
  • Master's, 16%
  • Associate, 14%
  • High School Diploma, 4%
  • Other Degrees, 4%

What should I major in to become a student support specialist?

You should major in business to become a student support specialist. 17% of student support specialists major in business. Other common majors for a student support specialist include psychology and communication.

Most common colleges for student support specialists

Student support specialists often get their degrees at University of Phoenix, Arizona State University, and University of Central Florida. Here are the most common colleges for student support specialists in the US based on their resumes.
Student support specialist common collegePercentages
University of Phoenix20.93%
Arizona State University7.75%
University of Central Florida6.20%
University of North Carolina at Greensboro4.65%
Virginia Commonwealth University4.65%

Best majors for student support specialists

RankMajorPercentages
1Business17.3%
2Psychology15.0%
3Communication6.7%
4Criminal Justice6.3%
5Social Work6.1%

Best colleges for student support specialists

The best colleges for student support specialists are Northwestern University, Stanford University, and Boston University.

A student support specialist with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for student support specialists. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become student support specialists.

1. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

2. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Enrollment

13,871

3. Syracuse University

Syracuse, NY • Private

In-state tuition

$51,853

Enrollment

14,759

4. University of Southern California

Los Angeles, CA • Private

In-state tuition

$56,225

Enrollment

19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

6. Saint Joseph's College, New York

Brooklyn, NY • Private

In-state tuition

$27,830

Enrollment

937

7. SUNY at Binghamton

Vestal, NY • Private

In-state tuition

$9,808

Enrollment

13,990

8. Villanova University

Villanova, PA • Private

In-state tuition

$53,308

Enrollment

6,819

9. San Diego State University

San Diego, CA • Private

In-state tuition

$7,488

Enrollment

30,018

10. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

20 best online courses for student support specialists

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1. Introduction to Technical Support

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There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

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5. Healthcare IT Support

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Are you looking to get your foot in the door as a Healthcare IT Support specialist? Do you want to solve technical problems for healthcare professionals and health system employees? Have you always wanted to enter an in-demand field in Health Information Technology? The courses in this specialization are designed to pique your interest regarding the ever-evolving field of IT support in healthcare. In order to help physicians, nurses, pharmacists, and a wide range of other allied health...

6. IBM IT Support

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9. Network Support Fundamentals

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Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...

10. Create Customer Support Data with Google Sheets

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By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to...

11. IT & Technical Support Guide to Helpdesk, Desktop & Servers

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13. Akamai Customer Consulting and Support

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14. IT service operations and Service Desk management

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18. Computer Network Fundamentals- IT Helpdesk & Desktop Support

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Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

19. Introduction to Business Support System - BSS

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Learn about business support system employed in telecom domain...

20. Customer Service Success: Take Your Skills to the Next Level

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3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

Top 10 most affordable universities for student support specialists

The most affordable schools for student support specialists are California State University - Bakersfield, suny farmingdale, and california state university - fullerton.

If the best universities for student support specialists are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for student support specialists.

1. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

2. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

3. California State University - Fullerton

Fullerton, CA • Private

In-state tuition

$6,886

Cost of attendance

17,645

4. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

5. University of Florida

Gainesville, FL • Private

In-state tuition

$6,381

Cost of attendance

21,034

6. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

7. California State University - Long Beach

Long Beach, CA • Private

In-state tuition

$6,798

Cost of attendance

18,306

8. California State University - San Bernardino

San Bernardino, CA • Private

In-state tuition

$6,922

Cost of attendance

18,522

9. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

10. Florida State University

Tallahassee, FL • Private

In-state tuition

$5,656

Cost of attendance

21,623

Top 10 hardest universities to get into for student support specialists

The hardest universities for student support specialists to get into are Northwestern University, Stanford University, and Boston University.

Some great schools for student support specialists are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for student support specialists based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

2. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

3. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

4. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

5. Villanova University

Villanova, PA • Private

Admissions rate

29%

SAT average

1,407

6. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

7. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

8. University of Rochester

Rochester, NY • Private

Admissions rate

29%

SAT average

1,422

9. SUNY at Binghamton

Vestal, NY • Private

Admissions rate

40%

SAT average

1,376

10. Northeastern University

Boston, MA • Private

Admissions rate

19%

SAT average

1,466

Top 10 easy-to-apply-to universities for student support specialists

The easiest schools for student support specialists to get into are Mount Saint Mary's University, notre dame de namur university, and holy names university.

Some schools are much easier to get into. If you want to start your career as a student support specialist without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for student support specialists.

1. Mount Saint Mary's University

Los Angeles, CA • Private

Admissions rate

84%

SAT average

1,031

2. Notre Dame de Namur University

Belmont, CA • Private

Admissions rate

82%

SAT average

983

3. Holy Names University

Oakland, CA • Private

Admissions rate

70%

SAT average

849

4. University of North Texas at Dallas

Dallas, TX • Private

Admissions rate

83%

SAT average

992

5. Wayland Baptist University

Plainview, TX • Private

Admissions rate

98%

SAT average

1,003

6. Gwynedd Mercy University

Gwynedd Valley, PA • Private

Admissions rate

92%

SAT average

1,031

7. Ottawa University

Ottawa, KS • Private

Admissions rate

78%

SAT average

1,024

8. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

9. University of Baltimore

Baltimore, MD • Private

Admissions rate

78%

SAT average

1,020

10. La Roche College

Pittsburgh, PA • Private

Admissions rate

99%

SAT average

1,008

Average student support specialist salary by education level

According to our data, student support specialists with a Master's degree earn the highest average salary, at $54,462 annually. Student support specialists with a Bachelor's degree earn an average annual salary of $48,493.
Student support specialist education levelStudent support specialist salary
Master's Degree$54,462
High School Diploma or Less$41,439
Bachelor's Degree$48,493
Some College/ Associate Degree$41,796

Student support specialist education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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