Student support specialist job description

We're the College Internship Program (CIP), and we've been helping young adults on the autism spectrum and with learning differences find success in college, employment, and independent living in our centers across the US since 1984. CIP's programs are specially designed to help young adults make successful transitions from adolescence to independence. Our vision is to challenge the norms of what people with learning differences can achieve.

Our CIP Long Beach Center is seeking a Part-Time Student Support Specialist to assist our young adult population to realize their full potential.

The Student Support Specialist position coaches students primarily in the areas of Independent Living Skills, Social Skills, and Academics. This unique role is an active, hands-on role that supports students individually within CIP’s student housing, the center, and within the community.

The ideal candidate has a background and experience working with adolescents and young adults on the autism spectrum, with ADHD, and with other learning differences yet is interested in building their knowledge and capacity in the field of special education. This individual has a passion for working within a dynamic team at a well-established organization and brings enthusiasm and intellect into their work mentoring and guiding a unique and amazing population of young adults.

Candidates for this position must be available in the evenings and weekends.

Objectives

• Assist students in building independent living skills and other activities of daily living
• Engage students in productively exploring and connecting within the CIP and external community
• Track and report student goal progress
  

Standard Activities

• Collaborate and work cross-functionally with a talented and fun team of staff to provide a range of services as dictated by student need (e.g., academic, career, social, etc.)
• Assist students in the transition and adjustment to independent living through the delivery of Life Skills, Social Skills, and Academic curriculum
• Help ensure that students successfully manage and maintain their participation in the program
• Administrative duties associated with the position include but are not limited to writing or updating student reports and attendance, and supporting students with schedule planning and goal-setting
• Other duties as assigned

Skills, Education, and Requirements

• Bachelor’s Degree or greater from an accredited institution in a related field
• At least two years related experience and/or training with autism, learning disabilities, or related differences
• Proficient with computer software for office tasks and in learning new company computer software programs
• Minimal to no travel required

Since it began operating in 1997, the See Forever Foundation's mission has been to create learning communities in lower-income urban areas where all students, particularly those who have not succeeded in traditional schools, can succeed academically and socially. The Foundation operates the Maya Angelou Public Charter Schools in DC, as well as the Maya Angelou Academy at New Beginnings’ secure facility for committed youth in Laurel, MD. Our students develop the academic, social, and employment skills they need to build rewarding lives and promote positive change.

If you are interested in learning more about See Forever, please visit our website at www.seeforever.org.

The Touchstone

At the Maya Angelou Schools, the key to our success is rooted in building trusting, respectful and nurturing relationships with each other. We strive to create safe spaces for all to be able to reach their limitless potential. We are at our best when we work together to ensure the unique needs of our community are met. We empower each other to grow successfully so we can see forever! This is how we live the Maya Way, even when no one is watching.

Position Overview

The Student Support Specialist has a critical role in the school by supporting each scholar in achieving his education goals through active support in the classrooms both academically and behaviorally, in study halls, and in one-on-one tutoring assistance. The Student Support Specialist will be the primary onsite substitute teacher.

Responsibilities

Specific responsibilities will include but not be limited to:

• Provide academic support as a classroom assistant during assigned times in the classroom and study hall
• Work with scholars assigned to computer-based classes based on individual student schedule needs
• Work with post-secondary/college prep scholars during their individual schedule time on computer-based courses, SAT prep, and other pull-out classes as needed
• Support the Instructional Team as a substitute teacher where coverage is needed
• Attend all Instructional Team meetings
• Model and contribute to a school culture of hope and high expectations for achievement
• Participate in a wide range of school activities, including off-site retreats, family days, and school celebrations.
• Other duties as assigned

Qualifications

• Bachelor’s degree in related field (required)
• Experience with working with at-risk youth in an educational environment
• Ability to motivate others and work as part of a team
• Ability to think critically and analytically
• Strong written, verbal, and interpersonal skills
• Strong appreciation and understanding of individual cultural history and differences
• Hold a firm belief that all students have strengths and talents and that a good teacher helps students find these and use them to address weaknesses and overcome fears
• A commitment to youth advocacy

Salary and Benefits

Our salaries are comparable to those of other public schools in the District of Columbia area. In addition, See Forever offers a robust benefits plan, including health care coverage, HSA/FSA and dependent care accounts, voluntary dental, vision, short term and long term disability options, commuter benefits, a 401k retirement savings plan, student loan refinancing options, and the opportunity to positively impact students with a broad range of experiences and backgrounds.

See Forever is an equal opportunity employer. We believe a diverse staff is a better, more effective staff.

To Apply

If you are interested in applying for this position, please submit your resume and cover letter here:

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The Student Support Coach is a campus based position that will assist new students in their acclimation to blended learning and provide ongoing support during the first five courses to enhance the student experience and improve student success/outcomes. The Student Support Coach will dedicate additional time to students who are identified as at-risk and provide interventions, strategies, and support based on the concerns presented. In addition, the Student Support Coach will help direct students to appropriate support departments as needed. The Student Support Coach is an essential component of students' blended learning experience and will help a diverse population of learners overcome obstacles to fulfill their educational objectives.
Responsibilities

* Inspire, coach, and advise assigned student population on their blended learning program, UTI processes, and potential life issues such as time management, academic challenges, and study skills.
* Assist new students as they become familiar with their blended learning program as well as conducting Welcome Calls/Sessions.
* Manage and coach assigned students through proactive service and outreach; provide excellent customer service throughout all interactions.
* Utilize defined contract strategy to connect with students, including new students starting their program, those identified as at-risk during the first five courses, and those who may need more engagement throughout their course of study.
* Be highly visible and engaging through high volume interaction with students by phone, video conferencing, text, email, or in-person.
* Possess thorough understanding of UTI services and systems to guide students effectively and accurately.
* Assist students with questions related to grading standards, progress components, and LMS navigation.
* Provide students with available tools and resources by anticipating needs through consultative conversations.
* Identify students as at risk and provide appropriate intervention strategies based on individual needs.
* Act as a liaison for students by assisting with questions regarding administrative processes and functional department duties.
* Participate in new and active student orientation and retention events and programs.
* Partner with campus teams to ensure student needs are addressed; participate in department meetings as needed to stay current with campus changes, trends, etc.
* Participate in turnover meetings with Student Services once a student completes five courses to ensure ongoing needs are addressed and met.
* Accurately document, maintain, and track all student interactions in student database.
* Contribute to individual and team goals to ensure all targets are met.
* Maintain service level agreements in line with program expectations.
* Other duties as assigned.

Qualifications

Education/Experience

* Bachelor's degree preferred
* Prior experience in higher education or related field preferred

Skills

* Excellent customer service and time management skills
* Creative problem-solving skills and high learning agility
* Strong verbal and written communication skills
* Strong attention to detail and accuracy
* Experience with MS Office

Abilities

* Must be able to lift, carry, push, or pull up to 25 pounds 5% or less of the workday
* Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
* Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
* Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
* Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Work Environment

* Regular business hours, including working beyond 40 hours or adjusting to meet the needs of students
* General technology as it relates to office administration.

Responsibilities - Inspire, coach, and advise assigned student population on their blended learning program, UTI processes, and potential life issues such as time management, academic challenges, and study skills. - Assist new students as they become familiar with their blended learning program as well as conducting Welcome Calls/Sessions. - Manage and coach assigned students through proactive service and outreach; provide excellent customer service throughout all interactions. - Utilize defined contract strategy to connect with students, including new students starting their program, those identified as at-risk during the first five courses, and those who may need more engagement throughout their course of study. - Be highly visible and engaging through high volume interaction with students by phone, video conferencing, text, email, or in-person. - Possess thorough understanding of UTI services and systems to guide students effectively and accurately. - Assist students with questions related to grading standards, progress components, and LMS navigation. - Provide students with available tools and resources by anticipating needs through consultative conversations. - Identify students as at risk and provide appropriate intervention strategies based on individual needs. - Act as a liaison for students by assisting with questions regarding administrative processes and functional department duties. - Participate in new and active student orientation and retention events and programs. - Partner with campus teams to ensure student needs are addressed; participate in department meetings as needed to stay current with campus changes, trends, etc. - Participate in turnover meetings with Student Services once a student completes five courses to ensure ongoing needs are addressed and met. - Accurately document, maintain, and track all student interactions in student database. - Contribute to individual and team goals to ensure all targets are met. - Maintain service level agreements in line with program expectations. - Other duties as assigned.