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Student support specialist skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical student support specialist skills. We ranked the top skills for student support specialists based on the percentage of resumes they appeared on. For example, 29.1% of student support specialist resumes contained student support as a skill. Continue reading to find out what skills a student support specialist needs to be successful in the workplace.

15 student support specialist skills for your resume and career

1. Student Support

Here's how student support specialists use student support:
  • Performed ongoing Registration Campaigns, Tuition Reminder Campaigns and Student Support Campaigns to ensure student retention recommended by university guidelines.
  • Promoted from Intake Specialist to Student Support Specialist in recognition of extraordinary performance.

2. Social Work

Here's how student support specialists use social work:
  • Work closely with Social Worker as well as other Administrators to maintain a safe environment for students as well as staff.
  • Provided Professional social work, education, and advocacy to individuals with intellectual disabilities.

3. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how student support specialists use support services:
  • Provide support services to students within a school setting for the purpose of drop-out prevention and pregnancy prevention.
  • Maintain Client Support Services Website and web inventory system.

4. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how student support specialists use professional development:
  • Developed and facilitated professional development for staff.
  • Lead and organize professional development opportunities as well as promote best practices in the area of support and mental health services.

5. Behavioral Issues

Behavioral issues are the tendencies of individuals displaying unpleasant behavior as a result of sickness or addiction.

Here's how student support specialists use behavioral issues:
  • Monitor and provide support with any behavioral issues.
  • Identified and responded to campers' behavioral issues, and report concerns to camp leaders.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how student support specialists use technical support:
  • Trained customers in navigating institution software and provided technical support by diagnosing issues and assessing the appropriate troubleshooting solutions.
  • Teach students how to operate the student website and provide technical support in person and over the phone.

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7. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how student support specialists use financial aid:
  • Provided superior customer service to university students applying for financial aid.
  • Accepted and verified Financial Aid Verification Sheet and Satisfactory Academic Progress.

8. Mathematics

Here's how student support specialists use mathematics:
  • Provided individual academic assistance to students having difficulty with college-level mathematics
  • Program Courses: Introduction to Nuclear Medicine with Practical mathematics and Medical terminology.

9. Student Retention

Here's how student support specialists use student retention:
  • Developed programs and processes focused on student retention and positive social behaviors.
  • Maintained student records and reports according to federal compliance to ensure student retention.

10. Student Enrollment

Here's how student support specialists use student enrollment:
  • Facilitated student enrollment and registration each semester to assure retention of students through graduation.
  • Monitor and counsel 8-10 Enrollment Advisers to ensure accurate student enrollment and retention processes.

11. Academic Support

Academic support is the assistance granted to students on top of the regular teaching in the classroom.

Here's how student support specialists use academic support:
  • Provide academic support for students Provide faculty support Present online material to DART classes Transient student advisor Advise and register students
  • Provided academic support through building rapport and maintaining a peer mentor relationship with assigned students.

12. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how student support specialists use community resources:
  • Participate and coordinate student-training efforts to enhance life skills using community resources.
  • Evaluated student and family needs and address these needs through the management of school, home, and community resources.

13. Inbound Calls

Here's how student support specialists use inbound calls:
  • Satisfy a set metrics rubric including outbound dials, inbound calls and e-mail correspondence.
  • Handled high volume of inbound calls from University of Phoenix students Provided students information regarding their student loans

14. Crisis Intervention

Here's how student support specialists use crisis intervention:
  • Respond to emergency situations and provide crisis intervention as necessary.
  • Collaborated with treatment teams in developing appropriate behavior plans and provide crisis intervention, conflict resolution and teaching problem solving skills.

15. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how student support specialists use conflict resolution:
  • Maintain efficient and effective conflict resolution strategies and communications with students.
  • Initiated conflict resolution forums, seminars, drug prevention programs, tutoring, standardized test preparation, and field trips.
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List of student support specialist skills to add to your resume

Student support specialist skills

The most important skills for a student support specialist resume and required skills for a student support specialist to have include:

  • Student Support
  • Social Work
  • Support Services
  • Professional Development
  • Behavioral Issues
  • Technical Support
  • Financial Aid
  • Mathematics
  • Student Retention
  • Student Enrollment
  • Academic Support
  • Community Resources
  • Inbound Calls
  • Crisis Intervention
  • Conflict Resolution
  • Technical Assistance
  • Community Agencies
  • Learning Tools
  • Academic Performance
  • Blackboard
  • Educational Support
  • Student Accounts
  • ESL
  • PeopleSoft
  • Behavior Modification
  • GPA
  • IEP
  • Community Outreach
  • GED
  • PowerPoint
  • CIS
  • SES
  • Child Left
  • Enrollment Process
  • Title IV
  • Career Planning
  • Classroom Management
  • Student Participation
  • Student Inquiries
  • Problem Resolution
  • Student Achievement
  • Role Model
  • Blended Learning
  • Technical Issues
  • Program Guidance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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