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Become A Student Technician

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Working As A Student Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $34,000

    Average Salary

What Does A Student Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Student Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Student Technician Jobs

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Student Technician Career Paths

Student Technician
Radiologic Technician Laboratory Technician Research Associate
Laboratory Manager
5 Yearsyrs
Radiologic Technician Laboratory Technician Consultant
Information Technology Manager
7 Yearsyrs
Radiologic Technician Technician Technical Support Specialist
Senior Technical Support Specialist
5 Yearsyrs
Technician Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Support Specialist Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Surgical Technician Team Leader Lead Technician
Technical Manager
7 Yearsyrs
Surgical Technician Team Leader Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Surgical Technician Technical Instructor Systems Administrator
Systems Manager
6 Yearsyrs
Computer Technician Field Service Technician Technical Support Engineer
Technical Support Manager
6 Yearsyrs
Computer Technician Desktop Support Technician
Senior Desktop Support Technician
6 Yearsyrs
Computer Technician Specialist Support Specialist
Senior Support Specialist
5 Yearsyrs
Tutor Specialist Field Service Technician
Technical Services Manager
7 Yearsyrs
Tutor Data Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Tutor Consultant Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Help Desk Analyst Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Assistant Analyst Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Help Desk Analyst Technical Support Engineer Technical Support Manager
Technical Support Services Manager
6 Yearsyrs
Help Desk Analyst Service Desk Analyst
Incident Manager
9 Yearsyrs
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Do you work as a Student Technician?

Help others decide if this is a good career for them

Average Length of Employment
MIS Technician 2.7 years
Computer Assistant 2.4 years
Student Technician 2.0 years
Junior Technician 1.7 years
Top Careers Before Student Technician
Internship 17.9%
Cashier 10.1%
Volunteer 7.2%
Assistant 4.0%
Server 3.6%
Technician 3.6%
Tutor 2.8%
Manager 2.7%
Top Careers After Student Technician
Internship 13.5%
Volunteer 5.8%
Technician 5.6%
Cashier 5.5%
Server 2.8%
Tutor 2.7%
Assistant 2.6%
Manager 2.4%

Do you work as a Student Technician?

Student Technician Demographics

Gender

Male

53.1%

Female

35.5%

Unknown

11.4%
Ethnicity

White

57.5%

Hispanic or Latino

15.6%

Asian

11.8%

Black or African American

11.1%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

42.4%

French

9.7%

Chinese

8.7%

Mandarin

6.8%

German

5.0%

Hindi

4.7%

Japanese

2.9%

Arabic

2.9%

Korean

2.6%

Cantonese

2.6%

Russian

2.1%

Gujarati

1.6%

Vietnamese

1.3%

Tagalog

1.3%

Italian

1.3%

Malay

0.8%

Tamil

0.8%

Nepali

0.8%

Filipino

0.8%

Carrier

0.8%
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Student Technician Education

Schools

Texas A&M University

28.8%

University of Texas at Austin

9.8%

University of Washington

5.3%

University of New Mexico

5.0%

Texas Tech University

5.0%

William Paterson University of New Jersey

4.7%

Tarleton State University

4.0%

Pennsylvania State University

3.5%

Purdue University

3.3%

Central Michigan University

3.2%

Michigan State University

3.1%

Bergen Community College

3.0%

University of Houston

2.9%

University of Phoenix

2.8%

Georgia Institute of Technology -

2.8%

University of Southern California

2.8%

Grand Valley State University

2.7%

Oklahoma State University

2.5%

George Washington University

2.5%

Oregon State University

2.4%
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Majors

Computer Science

14.7%

Medical Technician

13.1%

Business

10.4%

Computer Information Systems

6.2%

Information Technology

5.9%

Electrical Engineering

4.9%

Mechanical Engineering

4.9%

Psychology

4.5%

Communication

4.1%

Biology

4.0%

Computer Engineering

3.9%

Nuclear And Industrial Radiologic Technologies

3.8%

Management Information Systems

2.8%

English

2.8%

Nursing

2.7%

Management

2.5%

Information Systems

2.3%

Accounting

2.2%

Criminal Justice

2.2%

Automotive Technology

2.2%
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Degrees

Bachelors

53.2%

Other

14.3%

Associate

12.8%

Masters

12.8%

Certificate

3.9%

Doctorate

1.8%

Diploma

1.0%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$34,000
View Detailed Salary Report
$17,000
Min 10%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$66,000
Max 90%
Best Paying Company
Microsoft
Highest Paying City
Sunnyvale, CA
Highest Paying State
California
Avg Experience Level
1.6 years
How much does a Student Technician make at top companies?
The national average salary for a Student Technician in the United States is $34,364 per year or $17 per hour. Those in the bottom 10 percent make under $17,000 a year, and the top 10 percent make over $66,000.

Real Student Technician Salaries

Job Title Company Location Start Date Salary
Student Records Technical Lead University of Colorado Denver, CO May 20, 2016 $96,841
Student Records Technical Lead University of Colorado Denver, CO Aug 15, 2015 $96,841
Student Records Technical Lead University of Colorado Denver, CO Aug 28, 2015 $96,841
Student Records Technical Lead University of Colorado Denver, CO Sep 06, 2011 $88,000
Student Records Technical Lead University of Colorado Denver, CO Sep 19, 2011 $88,000

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Top Skills for A Student Technician

  1. Computer Hardware
  2. Technical Support
  3. Patient Care
You can check out examples of real life uses of top skills on resumes here:
  • Maintained computer hardware and software applications inventory to ensure availability of equipment and/or instructional material in computer lab.
  • Improved coordination and scheduling of on- and off-site technical support with multiple university departments.
  • Provided excellent patient care while delivering great professionalism.
  • Provided campus wide customer service with a professional attitude representative of TCS.
  • Installed or upgraded Windows XP/Windows Vista workstations to company specifications.

How Would You Rate Working As a Student Technician?

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Top Student Technician Employers

Jobs From Top Student Technician Employers

Student Technician Videos

Medical Laboratory Technician, Career Video from drkit.org

Career Advice on becoming a Laboratory Technician by Sophie H (Full Version)

Patient Care Technician

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