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Become A Student Technician

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Working As A Student Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Student Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Student Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Student Technician jobs

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Student Technician Career Paths

Student Technician
Registered Nurse Case Manager Program Manager
Business Development Manager
9 Yearsyrs
Computer Technician Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Staff Technologist Project Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Technician Service Manager General Manager
Director Of Sales
10 Yearsyrs
CT Technologist Chief Technologist Technical Director
Director, Technical Operations
11 Yearsyrs
CT Technologist Application Specialist Senior Systems Analyst
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
MRI Technologist Application Specialist Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Staff Technologist Systems Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Registered Nurse Clinical Coordinator Program Director
Marketing Director
7 Yearsyrs
Radiologic Technician Instructor Program Manager
Marketing Manager
6 Yearsyrs
X-Ray Technician Lead Technician Senior Consultant
Product Manager
7 Yearsyrs
Radiologic Technician Lead Technician Project Manager
Program Manager
8 Yearsyrs
X-Ray Technician Office Manager Account Manager
Sales Manager
5 Yearsyrs
Systems Administrator Operations Manager Regional Sales Manager
Senior Account Manager
7 Yearsyrs
Systems Administrator Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Instructor Project Manager Solutions Architect
Solutions Manager
8 Yearsyrs
Computer Technician Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
X-Ray Technician 4.3 years
Network Technician 3.1 years
MIS Technician 2.7 years
Technician 2.6 years
Depot Technician 2.5 years
Mobile Technician 2.3 years
Support Analyst 2.3 years
Computer Assistant 2.2 years
Server Technician 2.1 years
Student Technician 2.0 years
Junior Technician 1.6 years
Top Employers Before
Internship 19.4%
Volunteer 7.8%
Cashier 7.0%
Technician 4.0%
President 3.2%
Server 3.0%
Manager 2.9%
Top Employers After
Internship 12.4%
Technician 5.7%
Volunteer 4.9%
Cashier 3.8%
Server 3.0%

Student Technician Demographics

Gender

Male

58.4%

Female

38.6%

Unknown

3.0%
Ethnicity

White

73.3%

Asian

12.6%

Hispanic or Latino

11.0%

Unknown

2.1%

Black or African American

1.0%
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Languages Spoken

Spanish

38.7%

French

9.7%

Chinese

8.8%

Mandarin

6.3%

German

5.9%

Hindi

5.0%

Cantonese

2.9%

Arabic

2.9%

Japanese

2.5%

Vietnamese

2.1%

Korean

2.1%

Russian

2.1%

Tagalog

2.1%

Gujarati

1.3%

Tamil

1.3%

Nepali

1.3%

Carrier

1.3%

Italian

1.3%

Portuguese

1.3%

Urdu

1.3%
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Student Technician Education

Schools

Texas A&M University

27.8%

University of Texas at Austin

8.7%

Texas Tech University

7.1%

Tarleton State University

5.7%

Grand Valley State University

4.4%

Pennsylvania State University

3.9%

Oklahoma State University

3.7%

University of Connecticut

3.4%

University of Washington

3.4%

Central Michigan University

3.4%

Michigan State University

3.2%

University of Phoenix

3.2%

Purdue University

3.0%

Georgia Institute of Technology -

3.0%

Virginia Polytechnic Institute and State University

2.8%

University of Houston - Clear Lake

2.8%

Yale University

2.8%

University of Maine

2.5%

North Carolina State University

2.5%

University of Southern California

2.5%
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Majors

Computer Science

13.4%

Medical Technician

11.2%

Business

10.2%

Information Technology

7.3%

Computer Information Systems

6.3%

Electrical Engineering

5.6%

Mechanical Engineering

4.8%

Psychology

4.2%

Communication

4.1%

Computer Engineering

3.9%

Biology

3.8%

Nursing

3.7%

Nuclear And Industrial Radiologic Technologies

3.6%

Management Information Systems

3.4%

Information Systems

2.9%

Management

2.8%

Criminal Justice

2.2%

English

2.2%

Computer Networking

2.1%

Marketing

2.0%
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Degrees

Bachelors

55.6%

Other

13.5%

Masters

13.3%

Associate

11.4%

Certificate

3.4%

Doctorate

2.1%

Diploma

0.7%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Student Technician Salaries

Job Title Company Location Start Date Salary
Student Records Technical Lead University of Colorado Denver, CO May 20, 2016 $96,841
Student Records Technical Lead University of Colorado Denver, CO Aug 15, 2015 $96,841
Student Records Technical Lead University of Colorado Denver, CO Aug 28, 2015 $96,841
Student Records Technical Lead University of Colorado Denver, CO Sep 06, 2011 $88,000
Student Records Technical Lead University of Colorado Denver, CO Sep 19, 2011 $88,000

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Top Skills for A Student Technician

ComputerIssuesTechnicalSupportPatientCareTroubleshootCustomerServiceFluoroscopicProceduresMacSetupWebRadiologicTechnologistTechnicalIssuesEmergencyInternetTraumaC-ArmPacsHelpdeskSoftwareIssuesPowerpointLinux

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Top Student Technician Skills

  1. Computer Issues
  2. Technical Support
  3. Patient Care
You can check out examples of real life uses of top skills on resumes here:
  • Resolve computer issues ranging from hardware repairs and virus removal to network establishment and audiovisual equipment use.
  • Responded to technical support requests made by faculty and staff in research labs, teaching labs, and administrative offices.
  • General radiography and patient care.
  • Assisted in the installation, upgrading, servicing, and troubleshooting of a campus wide computer network.
  • Focused on complete customer service and provide direction for resolution; consistently earned 100% Quality scores on monitored calls.

Top Student Technician Employers

Student Technician Videos

Medical Laboratory Technician, Career Video from drkit.org

Career Advice on becoming a Laboratory Technician by Sophie H (Full Version)

Patient Care Technician

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