Style advisor job description

Style Advisor, NET-A-PORTER

NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands.

NET-A-PORTER champions unparalleled customer service, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for our discerning clientele.

NET-A-PORTER are now seeking Style Advisors to join the team in New Jersey, to provide loyal customers with personalized access to the latest trends, newest and most exclusive products, and to help them answer any product questions which may arise during their shopping experience.

Location: Our offices in Mahwah

Hours: 37.5

Besides a competitive salary, we can offer you:

* Performance bonus schemes, tied to net sales achievement
* Flexible working arrangements
* 401(k) plan that both you and the company contribute to
* A portal with an array of discounts on things like theme park and cinema tickets
* Our famous staff discount along with exclusive staff sales
* Medical, Dental and Vision insurance
* Commuter benefit and flexible spending
* A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you'll be doing:

* Ensure customer sales leads are identified and prioritized by analyzing your customer list
* Leverage customer preferences and purchase history to provide personalized and relevant recommendations to your clients
* Offer styling and sizing/fit and advice on items - leveraging trainings and training materials to stay on top of our newest brand and product launches
* Ensure prompt follow up with customers assigned to your book
* Represent brand and embody values of NET-A-PORTER
* Achieve monthly, quarterly, and yearly sales targets
* Increase spend of individuals and develop customer loyalty through understanding their needs
* Provide customer and buying trend feedback to managers

The type of person we are looking for:

* Someone who loves fashion - and enjoys helping others discover new products, brands and styles
* 2+ years of work experience in a similar position, such as in-store retail sales, call center sales, and/or stylist services
* Proactive sales approach, with a track record of achieving personal sales goals
* Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
* Fluent in spoken and written English. Fluency in a second language is highly desirable
* Technology literate, with experience in Excel and Outlook
* Confident, with excellent communication skills
* Organized with a keen eye for detail

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry level

Workplace Type: Hybrid

LOFT launched in 1998 and today has 570 full-price and outlet stores. LOFT creates modern, feminine and versatile clothing for women with one common style goal: to look and feel confident, wherever the day takes them. Our collections reflect our belief that there's no one way to dress, just like there's no right or wrong way to look or be. LOFT's mission is to combine inspiring modern casual fashion, ingenious ease of dressing solutions and impactful community actions to fuel self-confidence and be an uplifting, trusted resource so that she can live out loud.

We believe what you do is just as important as how you do it. We're committed to fostering a community where all Associates lead with their strengths, feel connected to what we stand for, are accountable to growing our culture together, and are supported in their individual development. You're invited to discover the unparalleled opportunities that await you.

Ready to apply? We currently have an opportunity for a Style Advisor to join our team located at our Store 1528-Lynndale Shoppes-ANN-Greenville, NC 27858.

Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.
Primary Responsibilities/Accountabilities:

* Embraces our values & sets an example through his/her behaviors
* Responsible for compliance with all ANN INC. practices and proc3edures
* Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads

Revenue Generation:

* Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store's overall goals

Client Experience:

* Provides excellent client service by anticipating the client's needs, exceeding expectations, and adhering to ANN INC. service experience standards
* Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients
* Addresses client concerns, coming to resolution when possible, and involving management where appropriate
* Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
* Takes ownership, solicits and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback
* Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone
* Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences
* Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model
* Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws

Operations:

* Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.)
* Meets merchandise processing standards and maintains an organized and accessible work area
* Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
* Maintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)
* Participates and assists in the preparation for the stores' inventory
* Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business
* Follows all ANN INC. operational guidelines, processes, and procedures
* Reviews Bulletin Boards daily

Technical Expertise:

* Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems
* Performs register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
* Is proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and processes transactions accurately
* Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold
* Operates and understand the functions of the PDT

Product/Brand Management:

* Understands and can clearly articulate the Company's brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients
* Lives the ANN INC. Purpose, Vlaues & Behaviors, Practices in all interactions
* Participates in and attends Store Meetings
* Proactively uses associate education tools to build product and styling knowledge with his/her peers
* Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelines
* Packages and wraps client purchases according to ANN INC. standards

Position Requirements:

* Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base
* Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
* Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines
* Communicatio: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
* Accuracy: Ability to handle cash and provide change without error
* Schedule: Remains flexible in scheduling that meets the needs of the business
* Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room

Educational Requirements and Experience:

* Minimum Requirements: High School Diploma or GED
* Minimum one year sales associate or relevant experience in the services industry with proven results

Location:

Store 1528-Lynndale Shoppes-ANN-Greenville, NC 27858

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.