Remote T2 CS - Virtual Stylist - Phone & Video Support
Remote job
We Could Use Someone Like You in Our Crew.
About the Role Our client is seeking a Virtual Stylist to provide personalized shopping support for customers exploring fine jewelry - particularly lab-grown diamonds and custom engagement rings. You'll help guide clients through their purchasing journey, offering expert advice, thoughtful recommendations, and a warm, personalized experience.This is a customer-facing role focused on helping each shopper feel confident and excited about their purchase decisions.
This is a remote role as a contractor within the US only.
Hours Commitment:
15 hours weekly (3 hours daily)
Weekly Operating Hours:
Mon-Fri business hours EST
Orientation Begins:
Nov 24th or sooner
What You'll Do:
Conduct one-on-one virtual styling sessions with customers (phone and possibly video)
Assist clients with:
Choosing their first diamond
Comparing lab-grown vs. mined diamonds
Selecting gifts or self-purchase pieces
Understanding the 5 C's of diamonds
Provide expert, friendly, and brand-aligned customer support
Maintain accurate session notes and follow-ups to ensure a seamless experience
Act as a Tier 2 point of escalation when not in appointments - supporting Tier 1 agents by assisting with complex customer inquiries or challenging cases
Who You Are:
Passionate about jewelry and knowledgeable about the 5 C's of diamonds
Enthusiastic about helping customers make meaningful purchases
Comfortable engaging with customers via phone and (potentially) video - polished, personable, and professional on camera
Attuned to the interests and styles of millennial and Gen Z shoppers
Confident communicator who can turn curiosity into conversion
Experience with Zendesk preferred
If you love jewelry, excel at personal connections, and enjoy helping others find something truly special, this role is the perfect fit.
Apply today to become a Virtual Stylist and help customers shine - one diamond at a time.
About ModSquad:ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
Auto-ApplyPersonal Vacation Stylist
Remote job
We are seeking a Personal Vacation Stylist to join our team remotely. In this role, you will work directly with clients to design personalized itineraries, curate travel experiences, and provide exceptional service from the initial consultation through to the return home.
Key Responsibilities
Consult with clients to understand their travel preferences, budgets, and special requests.
Research destinations, accommodations, transportation, and activities that align with client needs.
Design and present customized travel itineraries with attention to detail and creativity.
Handle travel arrangements including booking flights, hotels, tours, and transfers.
Provide ongoing support to clients before, during, and after their trips.
Stay informed about travel trends, destinations, and supplier updates.
Qualifications
Strong passion for travel and helping others create memorable experiences.
Excellent communication and customer service skills.
Highly organized with attention to detail.
Ability to work independently in a remote environment.
Previous experience in travel planning, hospitality, or customer service is a plus but not required
Must be a citizen of the US, UK, Mexico, or Australia
What We Offer
Flexible remote work environment.
Access to industry training and travel resources.
Opportunities to grow within the travel industry.
Supportive team culture focused on collaboration
Personal Stylist (Remote CA, WA, NV, TX, OH)
Remote job
Our Story:
Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.
As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top investors who share our vision of building the world's next great consumer brand.
Our Values:
We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.
✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.
⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.
💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.
💡 Think Differently. We get a thrill from finding better solutions others haven't seen.
Who We Are:
As a small team of fashionistas and storytellers, we're obsessed with making our clients happy. Our clients love this, and as a result, we've grown rapidly. Short Story is backed by YCombinator, a top tier VC that has incubated companies like Airbnb and Dropbox. We're looking for smart, passionate, and savvy individuals who believe in this mission to join our team!
What You'll Do:
We are looking for stylists who understand how important fit is for a petite woman. A successful Short Story stylist has a keen eye for style, figure flattering silhouettes, attention to detail, and great communication skills. You must work well individually and with others to be able to help clients find the clothing they'll love.
You'll be helping to style clients using your creativity, knowledge, and thoughtfulness. You should be able to recommend outfits and recognize what works well together and what doesn't. Our petite clients are at the core of everything we do, and that should be reflected in your work.
Day to Day:
Use our platform to style hundreds of clients each month
Curate well-coordinated boxes of styles to perfectly fit our clients
Actively incorporate client feedback to improve recommendations
Communicate directly with clients and own the development of your relationships
Write thoughtful stylist notes to guide your clients through their petite style journey
Be involved in inventory selection decisions
Requirements:
Qualified candidates must reside in California (excluding San Francisco, West Hollywood), Washington (excluding Seattle, SeaTac, Bellingham, Burien, Everett, King County unincorporated, Renton, Tukwila), Nevada, Texas, or Ohio.
Must be currently authorized to work in the US
At least 1 year of experience as a virtual stylist or other comparable online styling experience
Must be able to work 25-29 hours per week
Your Talents:
Ability to interpret client profiles without working face-to-face with clients
Impeccable writing and grammar
Interest in fashion and ECommerce
Knowledge about fashion trends
Customer obsessed attitude
Master of time management while working remotely and setting your own schedule
Tech savvy
More About the Role:
This is a part-time, remote position
Pay range: $15.00-$16.50/hour (depending on location), with opportunities to advance
We're looking for Stylists who can work 29 hours per week, occasionally flexing down to 25 hours per week based on business needs
What to Expect in the Hiring Process:
Application submission
Stylist Assessment
First Interview (video)
Second Interview (video)
Offer
Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.
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