Customer Experience Manager jobs at Subaru - 257 jobs

A national automotive service brand is looking for a high-energy Service Advisor to enhance customer satisfaction and drive sales. This role involves greeting customers, building trust through knowledgeable recommendations, and maintaining communication between customers and technicians. Ideal candidates are natural communicators with a competitive spirit. Join a team that values effort and offers top-tier training and career development opportunities. Apply now to take your career to new heights. #J-18808-Ljbffr

A leading automotive service brand in San Francisco is seeking a passionate Service Advisor to join their team. In this role, you will serve as the communication bridge between customers and technicians, ensuring top-notch customer satisfaction while driving sales. Ideal candidates are natural communicators who thrive under pressure and have a competitive spirit. Opportunities for advancement and a performance-driven culture await you. Apply today to kickstart your career journey! #J-18808-Ljbffr

Customer Service Specialist. Well-known AAA Brand Products and Service. Excellent Earning Potential. Paid Training. If you are a career-minded, service-driven professional looking to join a fast-paced organization, then you have come to the right pla Customer Service Specialist, Customer Service, Specialist, Retail, Insurance

Customer Service Specialist. Job Summary. This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents Customer Service, Customer Service Specialist, Specialist, Insurance, Retail, Support, Sales

A nationwide automotive service provider is looking for a motivated Service Advisor to engage customers and enhance their experience. In this role, you will build trust through knowledgeable recommendations and drive sales by addressing customer needs. Ideal candidates are natural communicators and thrive under pressure. Join a culture that values energy, ambition, and provides ample opportunities for professional growth and rewarding performance. #J-18808-Ljbffr

A leading automotive service provider is seeking a passionate Service Advisor in San Francisco to enhance customer satisfaction and drive team success. The ideal candidate excels in communication, thrives in high-pressure situations, and is motivated by goals. Experience in the automotive sector is advantageous but not mandatory. Join a culture of teamwork and opportunity where your efforts can directly influence your earnings and career growth. Apply now to kickstart an exciting journey! #J-18808-Ljbffr

A leading automotive service brand in San Francisco is searching for a motivated Service Advisor. This role focuses on driving customer satisfaction through effective communication, sales strategies, and team encouragement. Ideal candidates are natural communicators with a competitive spirit, dedicated to achieving goals in a dynamic environment. Join a culture that values integrity and offers top-tier training. This is your chance to develop and succeed in a rewarding career. #J-18808-Ljbffr

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. CUSTOMER SERVICE AUXILIARY Systems & Methods, Inc. (SMI) SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile . With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Overview: Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements. Key Functions/ Basic Duties: Research and process returned warrants (i.e. payments) Process and document new court orders and forms Create new and maintain existing child support cases. Review and process applications for Direct Deposit and the Texas Payment Card program. Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed. Assist employers with electronic payment options. Conduct outreach to employer and other states to convert them to an electronic payment method. Desired Knowledge and Abilities: Knowledge of: Customer service techniques Modern office practices, procedures, and equipment Record-keeping techniques Ability to: Pay attention to detail Accurately key data Work independently with little direction and as a team member in a fast-paced environment Communicate effectively, both orally and in writing Establish and maintain effective working relationships Meet stringent schedules and timelines Work confidentially with discretion To apply interpersonal skills using tact, patience, and courtesy Work varied schedules and overtime hours, as necessary Have a designated quiet workspace, free of any distractions Education and/ or Experience: High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field OR An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work Language Skills: Must be fluent in English Computer Skills: Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots) Smartphone with Android OS or iPhone for user authentication Pay rate is $15.50/hour. Must reside in San Antonio, TX to be considered for this role. Perks: Equipment provided. Work From Home!!! 3 week Virtual Paid Training. Set Full-Time schedule: Monday - Friday: Must be available between 8:00am and 6:00pm CT Medical, Dental, Vision after 30 days of enrollment for all Full Time employees 401 (k) Paid Time Off (PTO) accrual on your first day! Health Club Reimbursements Career Growth Opportunities We are an Equal Opportunity Employer. We are a Drug-Free Workplace.

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. We are seeking a Customer Resolutions Manager to serve as the regional point of contact for high-visibility, complex, and sensitive customer cases requiring executive attention. Positioned within the Customer Experience organization, this role bridges regional operations and headquarters, ensuring timely, empathetic, and brand-aligned resolutions. The Manager acts as the escalation liaison for issues arising from social media, executive communications, and mediation requests, supporting senior leadership while reinforcing trust and accountability across the ownership journey. Our ideal candidate is diplomatic, poised, and deeply customer-centric. You thrive in dynamic regional environments, balancing empathy and policy while managing cases that carry visibility at the highest levels of the organization. You protect leadership bandwidth and embody the brand's commitment to transparency and excellence. Ideal Candidates have worked with cross-functional teams in a fast-paced environment and possess impeccable communication skills. We're seeking a detail-oriented professional who exhibits a can-do attitude and approaches their work with vigor and determination. Candidates will be expected to possess exceptional learning agility, emotional intelligence, and leverage their expertise to thrive in an ambiguous fast-paced environment. This role will be based regionally in the US. The Role Regional Escalation Management: Lead end-to-end ownership of executive-level customer cases within an assigned U.S. region-ensuring swift, thorough, and transparent resolution across retail, service, and product channels. Mediation Liaison: Serve as the primary contact for mediation and pre-litigation cases (including compensation and buyback requests), coordinating with Legal, Service Operations, and Field Quality teams. Social & Digital Escalations: Monitor and triage regional escalations stemming from social media posts, online forums, and/or executive-tagged emails, partnering with PR, Communications, and Community teams to ensure timely and consistent brand response. Cross-Functional Collaboration: Act as the connective tissue between regional field leadership, Legal, Service Operations, and PR to align messaging and drive effective case closure. Support: Provide support (Virtual or On-Site as needed) for escalated customer experiences or executive engagements within your assigned region, serving as the local face of Customer Experience. Root-Cause Analysis: Conduct regional case debriefs to identify process breakdowns, training needs, or systemic product/service issues that require HQ intervention. Customer Advocacy : Represent both the customer and the company with empathy and balance-championing resolution while protecting brand integrity and executive time. Qualifications 8+ years of experience in automotive service operations, customer relations, or executive escalation management; premium or luxury brand experience preferred. Proven track record managing sensitive customer cases, including financial restitution, goodwill, or legal mediation. Deep understanding of dealership operations, warranty processes, and the customer ownership lifecycle. Strong interpersonal, written, and verbal communication skills, with experience addressing executive audiences. Proficiency in CRM and case management platforms (e.g., Salesforce, JIRA, Smartsheet). Bachelor's degree or equivalent experience in Communications, Business, Legal, or a related field; advanced degree or legal background a plus. Ability to travel regionally up to 25-35% for on-site support and case reviews. Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (Annual) $99,000 - $112,000 USD Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.) By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice. To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

We are looking for a Customer Identity and Access Management leader who will report directly to the Head of IAM and will be responsible for overseeing the strategy, implementation, and governance of CIAM solutions. You will be the main point of contact for all CIAM design and architecture matters, and you will ensure secure and seamless customer authentication, authorization, and identity management. Key responsibilities: Drive the vision, strategy, and execution of customer identity and access management initiatives. Lead the CIAM strategy, aligned with business objectives. Cross-Functional Collaboration: Work collaboratively with sales, marketing, customer support, and other teams to ensure cohesive messaging and a seamless customer experience. Review and update the CIAM roadmap and budget, ensure that they are aligned with the organization's needs, expectations, and resources. Define and enforce policies, standards, and best practices for customer identity management. Ensure compliance with security and data privacy regulations, such as GDPR, SOX. Developer Engagement: Create and execute strategies to drive developer adoption of the CIAM solution, including the development of comprehensive documentation, SDKs, APIs, and other resources. Ensure seamless integration of CIAM platforms with digital services Product Development: Collaborate closely with engineering, design, and QA teams to define product requirements, prioritize features, and oversee the product development lifecycle. Collaborate with cybersecurity teams to enhance security posture through IAM controls Research and evaluate new technologies, trends, and best practices in the CIAM domain, and recommend solutions that can enhance the CIAM capabilities and efficiency. Customer Feedback: Gather and analyze feedback from developers and customers to continuously improve the product and ensure it addresses their needs effectively. Establish and monitor key performance indicators and metrics for the CIAM portfolio and provide regular reports and feedback to the Head of IAM and other stakeholders. Act as the IAM design authority representative and spokesperson in internal and external events, meetings, and forums.

As a Bilingual Customer Service Onboarding Lead, you have a critical role in ensuring a smooth transition from training to production for new hires. The Onboarding Lead serves as a mentor, performance coach, and escalation point during the initial 30 days of a new hire's tenure. This role collaborates closely with training, team leads, and leadership to reinforce learning, monitor performance, and support continuous skill development. Key Responsibilities DUTIES & RESPONSIBILITIES: Initial Onboarding Support, participate in final day of new hire training Coaching & Call Support, shadow live customer calls to observe application of training, providing immediate feedback and guidance during and after calls Escalation Assistance, support during complex and escalated calls, enabling new reps to build confidence and competence Ongoing performance reporting & tracking, maintain detailed onboarding logs for each new hire Partner with team leads to align on key coaching areas and performance trends. Deliver end of day summaries to leadership highlighting progress, challenges, and areas of focus. Compile weekly insights and feedback to share with the training team for curriculum adjustments. Monitor and document new hire performance through Daily/Weekly Quality Plans (QPs) in InContact. Conduct training classes, as need arises Audit customer service call handling for accuracy, detect trends and missed opportunities Maintain working knowledge of policy and procedures, education, and training Monitoring numerous Teams channels and group chats Maintaining constant communication and professionalism Inter and intra-department communication via email, Teams chat, Teams meetings & phone calls Participate in weekly/bi-weekly meetings and work together as a team on projects Develop end-of-onboarding action plans to support a successful transition into production. Assist in the creation of new training material as assigned and/or delivery training modules Offer constructive feedback and coaching to enhance performance Track and analyze key performance indicators (KPIs) related to claims processing efficiency, accuracy, and customer satisfaction Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management Other duties as assigned Qualifications Must have exceptional verbal and written communication skills Must be Bilingual - Spanish Speaking Strong understanding of contract language, terms and conditions, policies, and procedures, particularly in the customer service team Model ideal behavior and process adherence Have a strong code of ethics Perform well under pressure Must be task and goal oriented Have good organizational and time management skills Possess punctuality and have an excellent attendance record Possess a strong understanding of automotive systems Possess critical thinking skills and decision-making abilities Exceptional customer service/soft skills Be adaptable and flexible Be a team player The candidate(s) offered this position will be required to submit to a background investigation. Compensation: $23.00 per hour What We Offer Our Benefits Include: Paid training Work From Home Opportunity Computer Equipment Provided 401(k) with company match after 90 days of employment Medical, Dental, and Vision Insurance Voluntary Life Insurance Internet Stipend Paid Time Off Holiday Pay Learn more about life at Endurance-connect with us on LinkedIn, Facebook, Instagram, and Twitter. PHYSICAL REQUIREMENTS: Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging. Must be able to lift 25 pounds. Candidates must pass a pre-employment Background Check. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community. Therefore, we've been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's "50 Best Companies to Sell For" and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well-Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

TITLE: Customer Experience Lead DIVISION: Customer Experience REPORTS TO: Customer Experience Director FLSA CLASSIFICATION: Non-Exempt/Hourly Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day! POSITION OVERVIEW: The customer experience team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. This include motivating, recognizing, rewarding, coaching, counseling, training, and problem solving. Provides help to management and keeps management updated on team performance. PRINCIPLE RESPONSIBILITIES: Work with the supervisor to ensure success of CX initiative, including but not limited to the 98.7% Service Rate. Assist with preparing for the holidays (changing orders, locking down system, spreadsheets, memo's) Support supervisor with training or support for KPI. Handle high priority accounts, Product Recalls, and Physical Inventory. Work closely with Purchasing Dept. on Inventory Management (Aged Inventory/Slow Moving Items) Team Guidance/Support- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible. Observe performance of team members to identify their strengths/weaknesses and help strengthen their loose ends. Team Trainings/New Employee Training Create, develop, and update department processes and procedures. Reviewing/Clearing daily Reports (open order, CRM's, short ship, negative commodity, etc.) Manage Customer Complaints, New Program-Testing, Launch New Accounts, Assign Department Coverage. Customer Events- Attend Food Shows, Farmers Markets, help host Customer Tours and Customer Trainings. Lead team meetings with effective communication for meeting objectives, goals, and timelines. Identifies problems, develops resourceful solutions, and makes recommendations for corrective action. Effective communication and collaboration with all departments and levels of management. Accurately analyzes and prioritizes responsibilities with efficiency, professionalism, and excellent time-management skills. Exceptional attendance and punctuality Various other Department functions REQUIRED SKILLS: Leadership skills Must work very closely with Customer Experience Supervisor. Excellent verbal and written communication skills. Extensive knowledge of Customer Experience procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. Ability to coach and mentor customer experience representatives. EDUCATION/EXPERIENCE: High School Diploma or equivalent required. Prior experience as a receptionist or in a customer-facing role is preferred. Character Traits of a Leader: Make time to lead your team. Get to know your team and how they work. Communicate with your team daily. Self-Motivated and Self-Starter Forward Thinking Be fair, kind, and respectful. Optimistic approach to problem solving. Lead by example (follow Department rules) Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EOE M/W/Vet/Disabled: The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the Customer Experience Lead cannot perform these duties, the Manager will determine who shall perform these duties. Affirmative Action Statement: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law. ****Please submit your updated resume along with the completed Manager Evaluation Form that was sent via email. This form is a critical part of our selection process and is required for your application to be considered. Interviews will begin soon, so we encourage you to submit these materials as soon as possible to ensure your application is reviewed in a timely manner. ****

Apply Now Why You'll Love This Job Do you love interacting with people? Are you enthusiastic about helping others and taking the lead? If so our, Lead Customer Service Associate at ZIPS Car Wash located at 1801 Palm Ave, Miramar, FL, is the perfect position for you! You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $15 / hour + Bonus & Commission Pay! Rewards for YOU: * Competitive Hourly Pay * Incentive/Commission Pay * DailyPay. Get paid daily! * Flexible Scheduling; Morning & Evening Shifts Available * Tuition Reimbursement * Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our Customer Service Associate position! Responsibilities * Welcome and engage with customers in a warm, friendly manner * Engage customers while selling and promoting our Unlimited Wash Club * Safely and efficiently load every vehicle with clear hand signals and a smile * Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests * Maintain all aspects of the site to ensure it runs beautifully * Keyholder responsibilities: Perform opening & closing the site for service Skills & Qualifications * 18 years of age or older * Positive attitude * Preferred: Previous car wash industry experience * Preferred: Previous leadership experience * Ability to work flexible hours including weekends and holidays LCSA_FLMIR_Palm Job number: 163207 Apply Now

Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others and taking the lead? If so our, Lead Customer Service Associate at ZIPS Car Wash located at 1801 Palm Ave, Miramar, FL, is the perfect position for you! You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $15 / hour + Bonus & Commission Pay! Rewards for YOU: Competitive Hourly Pay Incentive/Commission Pay DailyPay. Get paid daily! Flexible Scheduling; Morning & Evening Shifts Available Tuition Reimbursement Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our Customer Service Associate position! Responsibilities Welcome and engage with customers in a warm, friendly manner Engage customers while selling and promoting our Unlimited Wash Club Safely and efficiently load every vehicle with clear hand signals and a smile Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests Maintain all aspects of the site to ensure it runs beautifully Keyholder responsibilities: Perform opening & closing the site for service Required Skills 18 years of age or older Positive attitude Preferred : Previous car wash industry experience Preferred: Previous leadership experience Ability to work flexible hours including weekends and holidays LCSA_FLMIR_Palm

Apply Now Why You'll Love This Job Do you love interacting with people? Are you enthusiastic about helping others and taking the lead? If so our, Lead Customer Service Associate at ZIPS Car Wash located at 10000 Abercorn Street, Savannah, GA, is the perfect position for you! You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $16 / hour + Bonus & Commission Pay! Rewards for YOU: * Competitive Hourly Pay * Incentive/Commission Pay * DailyPay. Get paid daily! * Flexible Scheduling; Morning & Evening Shifts Available * Tuition Reimbursement * Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our Customer Service Associate position! Responsibilities * Welcome and engage with customers in a warm, friendly manner * Engage customers while selling and promoting our Unlimited Wash Club * Safely and efficiently load every vehicle with clear hand signals and a smile * Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests * Maintain all aspects of the site to ensure it runs beautifully * Keyholder responsibilities: Perform opening & closing the site for service Skills & Qualifications * 18 years of age or older * Positive attitude * Preferred: Previous car wash industry experience * Preferred: Previous leadership experience * Ability to work flexible hours including weekends and holidays LCSA_GASAV_Abercorn Job number: 163555 Apply Now

Field Canvassing Team Manager Lead a top-performing canvassing team and earn $75K to $125K! No selling required! Responsibilities: Recruit, interview, hire, train and supervise a team of canvassers Plan neighborhood routes and daily field schedules. Schedule appointments for FREE estimates (No Selling Required) Achieve team targets and goals Requirements: Proven Canvassing experience in Home Improvement Industry (Canvassing Supervisors or Team Leaders are highly preferred) Compensation: Salary, Commission & Bonus Earn $75,000 to $125,000 per year Career growth Apply Now! Send us your most updated resume along with your best contact number. Highlight all your relevant field leadership and canvassing experience. Qualified candidates will be contacted for a phone interview.

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience Position Summary The Manager of the Customer Care Team is responsible for leading and developing a high performing team of customer service representatives This role requires a strong focus on customer satisfaction team motivation effective communication and operational efficiency The Manager will provide coaching direction and training to ensure the team consistently delivers exceptional customer service experiences Essential Duties and Responsibilities Monitors customer service calls to observe employees demeanor accuracy and conformity to company policies Provides guidance to team members on how to effectively resolve escalated customer issues and complaints or will personally resolve customer issues and complaints when necessary Confers with Loan Servicing manager to recommend changes prevent recurring customer complaints Develop effective working relationships with internal and external customers Actively participates in the interviewing process for new hires including screening resumes and conducting interviews Ensures new hires are properly trained and evaluates performance feedback from the trainers Analyzes productivity and quality reports to identify areas for improvement in productivity Identifies training needs and develops action plans for improvement Will be responsible for proactively identifying and effectively resolving any problems that may arise with the agents or customers Ensures appropriate levels of customer service are met Identifies and monitors team members work and break schedules Performs various managerial administrative functions such as reviewing and approving employee timecards writing quarterlyannual employee performance reviews and employee disciplinary actions when necessary Maintains unity among team members and resolves grievances or escalations as needed Reviews subordinates performance reports and provides feedback regularly Ensures team members are always adhering to company safeguards and standards of conduct Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Required Experience 2 years minimum of managerial or leadership experience3 years minimum of centercustomer service related experience Proven experience in handling customer inquiries complaints and escalations effectively Education High school diploma GED Skills Required Proficient skills with using MS Office Suite applications such as Excel Word Outlook and PowerPointEffective verbal and written communication and interpersonal skills High level of attention to detail organizational skills and ability to multitask effectively Must be able to maintain a high level of integrity confidentiality and professionalism Ability to understand adhere and interpret company policies procedures and compliance guidelines Ability to read and interpret documents and apply common sense understanding to carry out instructions Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals Overtime required required on an as needed basis Travel 0 10 as required on an as needed basis Must have reliable transportation and live within a commutable distance to one of the following cities Dallas TX Qualifications Preferred Experience working in a high volume call center environment is highly desirable Knowledge of customer relationship management CRM systems and other relevant software is a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear The employee is occasionally required to stand; walk and stoop kneel crouch or crawl The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate Work Schedule This position requires the ability to work various shifts to accommodate business needs Typically between the hours of 8AM 6PM Monday through Friday and on weekends as needed Travel is required 10 of the time An applicant must be authorized to work in the United States to be eligible for this position Stellantis Financial Services Inc will not sponsor applicants for work visas of any type for this position Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. In this position... You will be instrumental in bridging strategic vision with practical implementation, shaping the future of how Ford generates, nurtures, and converts service leads. Your leadership will directly impact key business outcomes, leveraging data-driven insights and innovative solutions to enhance customer satisfaction and operational efficiency across our network. You'll have... Minimum Bachelor's degree in Business Administration, Information Technology, Project Management, Marketing, or a related field. 7+ plus years of professional experience 3-5 years in a managerial or lead role overseeing projects or significant workstreams. Proven experience in managing digital projects and executing digital transformation initiatives, with a track record of taking strategy from conception through successful implementation. Demonstrated experience in tracking, analyzing, and reporting on key metrics, KPIs, and quantifying business value. Strong communication, interpersonal, and collaboration skills, with the ability to engage and influence stakeholders at various levels. Solid analytical and problem-solving skills, with the ability to identify complex issues and develop practical, data-driven solutions. Experience partnering effectively with cross-functional teams. Even better, you may have... Preferred Master's degree in Business Administration (MBA) or a related advanced degree. Experience within the automotive industry, particularly in customer service, aftersales, parts, or aftermarket operations. Demonstrated ability to drive digital transformation initiatives and manage change effectively in a complex environment. Strong analytical skills with experience defining and tracking key performance indicators (KPIs) for digital products and services, including ROI analysis. Familiarity with cloud platforms (e.g., GCP), data analytics, and AI/ML integration relevant to service lead generation and management. Experience with project and product development management tools (e.g., Jira) and business intelligence tools for reporting (e.g., Tableau, Power BI). Familiarity with Agile methodologies and continuous improvement processes. Excellent communication, presentation, and relationship-building skills with diverse stakeholders, fostering a collaborative and high-performing environment. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. This position is leadership level 6 and ranges from $112,680-212,760. For more information on salary and benefits, click here: ************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3 What you'll do... In this role, you will lead initiatives to enhance our service lead management capabilities, ensuring alignment with FCSD's strategic direction and Ford's overall business objectives. Support Service Lead Management Strategy & Execution: Drive the development, refinement, and executive approval of the service lead management strategy, including channel approaches and conversion rates, and spearhead the execution of key initiatives like the Retail VCP Dealer Activation plan. Develop and Implement Performance Measurement & KPIs: Establish and refine clear, measurable metrics and Key Performance Indicators (KPIs) for service lead management, tracking performance across all channels and enablers. Analyze Data and Quantify Business Value: Utilize data-driven insights to analyze performance, quantify the business value and ROI of digital transformations (e.g., revenue growth, efficiency), and inform strategic decision-making. Drive VCP Enabler Development & Growth: Lead initiatives to significantly grow service lead volume and 3rd party data sharing consent, including developing business value frameworks and supporting related growth tactics and reporting. Enhance Dealer Engagement & Support: Develop and implement comprehensive FCP plans, including job aids, FAQs, and dealer-facing reporting tools like the Dealer Hub Tile, to improve dealer understanding and conversion performance. Provide Strategic Leadership and Cross-functional Collaboration: Guide and mentor project teams, and collaborate effectively with senior leadership and cross-functional partners to ensure all digital initiatives align with FCSD's strategic direction and overall business objectives

The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred Compensation based on experience Paid breaks and employee meals Must fill out paper application 1155 e stop 11 rd 13173008748 Www.thetamaleplace.com Additional Information All your information will be kept confidential according to EEO guidelines.