Director - Insights & Analytics (Business Intelligence)
The Wendy's Company 4.3
Dublin, OH jobs
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!
Overview: Leads the development and execution of business/consumer intelligence capabilities for The Wendy's Company. This role focuses on leveraging information -
consumer, competitive, and industry
- to drive actionable insights that optimize business performance and strategic decision-making. Influence spans the entirety of the Wendy's system - from SLT, to BOD, to Franchisees, to Suppliers, to agency partners, to internal partners (MLT, Investor Relations, etc.). This is a high-visibility, high-impact role in defining where we are as a brand/business, where we want to go, and how we can get there.
Responsibilities Business Intelligence Strategy & Execution (the “what”)
Guide marketplace and competitive intelligence via the ongoing monitoring of macro trends, category dynamics, and shifting consumer behaviors to identify opportunities and threats.
Develop and maintain enterprise-wide platforms, dashboards, and reporting tools to enable both strategic and real-time decision-making.
Integrate disparate data sources -- internal (POS, first-party) and external (Circana, brand health, SMG, credit card) -- into a unified intelligence ecosystem that contextualizes Wendy's performance and identifies opportunities for growth.
Consumer Perceptions & Behavior (the “why”)
Oversee all research to track and optimize the strength of the Wendy's brand relative to key competitors (brand health tracking, competitive creative/media activity, etc.).
Provide analytics and thought-leadership related to consumer segmentation frameworks - behavioral, attitudinal, demographic - and how each should be used to guide decision-making.
Organizational Leadership
Inspire, develop, and lead a team of Insights professionals. Manage financial and human resources to maximize quality and impact. Foster a culture of curiosity, rigor, innovation, and continuous improvement
Serve on Insights & Innovation leadership team.
Partner with senior leaders in Brand, Finance, and Operations (along w/ key external partners) to ensure clarity of “what”, “so what”, and “now what” implications.
Drive supplier strategy, roster management, and RFP processes across the majority of the Insights/Analytics annual budget.
Minimum Wage USD $154,000.00/Yr. Maximum Wage USD $277,000.00/Yr. Qualifications
Bachelors Degree in Marketing, Analytics, Finance, or related field is required; MBA preferred.
10+ years in consumer insights and/or business intelligence.
Strong communication, presentation, and stakeholder management skills.
Strong people-management background.
Creative thinker with ability to achieve results in a dynamic environment.
Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (1 Dave Thomas Blvd, Dublin, OH 43017), as designated by the Company. You are required to work in the office at least 4 days a week.
Wendy's was built on the premise, "Quality is our Recipe ," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 25% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, ***********************
NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
$78k-131k yearly est. Auto-Apply 35d ago
Looking for a job?
Let Zippia find it for you.
Director - Insights & Analytics (Menu Strategy)
The Wendy's Company 4.3
Dublin, OH jobs
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!
Overview: Leads Insights/Analytics in support of Wendy's consumer-facing offerings: Menu strategy, innovation pipeline, and value/promotional offerings. Directs development and execution of initiatives, leveraging consumer insights, sensory research, and forecasting tools to deliver craveable, operationally feasible products. Oversees research processes, toolkit development, and capability building to ensure data-driven decisions that optimize menu performance and align with brand positioning.
Responsibilities Menu and Innovation Insights
Guide consumer strategy for menu and promotional activities, including innovation pipeline, core menu optimization, and partnerships/collaborations.
Lead end-to-end research processes with standardized testing protocols (stimuli, questionnaires, success criteria, regionality), sequencing (ideation, naming, concept, positioning, sensory), and reporting (templates, metrics, benchmarks).
Toolkit Optimization
Evolve current suite of research tools to enable greater agility, impact, and measurement.
Establish always-on qualitative research and data democratization (dashboards, self-serve tools, training).
Build and operationalize knowledge-management systems.
Develop pillar forecasting and partnership evaluation capabilities.
Organizational Leadership
Inspire, develop, and lead a team of Insights professionals. Manage financial and human resources to maximize quality and impact. Foster a culture of curiosity, rigor, innovation, and continuous improvement
Serve on Insights & Innovation leadership team.
Partner with senior leaders in Brand, R&D, Finance, and Operations to ensure innovation aligns with consumer needs and operational feasibility.
Drive supplier strategy, roster management, and RFP processes.
Minimum Wage USD $154,000.00/Yr. Maximum Wage USD $277,000.00/Yr. Qualifications
Bachelors Degree in Marketing, Analytics, Finance, or related field is required; MBA preferred.
10+ years in consumer insights and/or business intelligence.
Strong communication, presentation, and stakeholder management skills.
Strong people-management background.
Creative thinker with ability to achieve results in a dynamic environment.
Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (1 Dave Thomas Blvd, Dublin, OH 43017), as designated by the Company. You are required to work in the office at least 4 days a week.
Wendy's was built on the premise, "Quality is our Recipe ," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 25% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, ***********************
NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
$78k-131k yearly est. Auto-Apply 38d ago
Director - Insights & Analytics (Business Intelligence)
Wendy's 4.3
Dublin, OH jobs
Why Wendy's When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!
Overview: Leads the development and execution of business/consumer intelligence capabilities for The Wendy's Company. This role focuses on leveraging information - consumer, competitive, and industry - to drive actionable insights that optimize business performance and strategic decision-making. Influence spans the entirety of the Wendy's system - from SLT, to BOD, to Franchisees, to Suppliers, to agency partners, to internal partners (MLT, Investor Relations, etc.). This is a high-visibility, high-impact role in defining where we are as a brand/business, where we want to go, and how we can get there.
Responsibilities Business Intelligence Strategy & Execution (the "what")
* Guide marketplace and competitive intelligence via the ongoing monitoring of macro trends, category dynamics, and shifting consumer behaviors to identify opportunities and threats.
* Develop and maintain enterprise-wide platforms, dashboards, and reporting tools to enable both strategic and real-time decision-making.
* Integrate disparate data sources -- internal (POS, first-party) and external (Circana, brand health, SMG, credit card) -- into a unified intelligence ecosystem that contextualizes Wendy's performance and identifies opportunities for growth.
Consumer Perceptions & Behavior (the "why")
* Oversee all research to track and optimize the strength of the Wendy's brand relative to key competitors (brand health tracking, competitive creative/media activity, etc.).
* Provide analytics and thought-leadership related to consumer segmentation frameworks - behavioral, attitudinal, demographic - and how each should be used to guide decision-making.
Organizational Leadership
* Inspire, develop, and lead a team of Insights professionals. Manage financial and human resources to maximize quality and impact. Foster a culture of curiosity, rigor, innovation, and continuous improvement
* Serve on Insights & Innovation leadership team.
* Partner with senior leaders in Brand, Finance, and Operations (along w/ key external partners) to ensure clarity of "what", "so what", and "now what" implications.
* Drive supplier strategy, roster management, and RFP processes across the majority of the Insights/Analytics annual budget.
What we expect from you
* Bachelors Degree in Marketing, Analytics, Finance, or related field is required; MBA preferred.
* 10+ years in consumer insights and/or business intelligence.
* Strong communication, presentation, and stakeholder management skills.
* Strong people-management background.
* Creative thinker with ability to achieve results in a dynamic environment.
Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (1 Dave Thomas Blvd, Dublin, OH 43017), as designated by the Company. You are required to work in the office at least 4 days a week.
Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 25% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, ***********************
NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
Education: Bachelor's Degree
Travel: 10%
Pay Range: $154,000.00 - $277,000.00 Annually
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
$78k-131k yearly est. 37d ago
Director - Insights & Analytics (Menu Strategy)
Wendy's 4.3
Dublin, OH jobs
Why Wendy's When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!
Overview: Leads Insights/Analytics in support of Wendy's consumer-facing offerings: Menu strategy, innovation pipeline, and value/promotional offerings. Directs development and execution of initiatives, leveraging consumer insights, sensory research, and forecasting tools to deliver craveable, operationally feasible products. Oversees research processes, toolkit development, and capability building to ensure data-driven decisions that optimize menu performance and align with brand positioning.
Responsibilities Menu and Innovation Insights
* Guide consumer strategy for menu and promotional activities, including innovation pipeline, core menu optimization, and partnerships/collaborations.
* Lead end-to-end research processes with standardized testing protocols (stimuli, questionnaires, success criteria, regionality), sequencing (ideation, naming, concept, positioning, sensory), and reporting (templates, metrics, benchmarks).
Toolkit Optimization
* Evolve current suite of research tools to enable greater agility, impact, and measurement.
* Establish always-on qualitative research and data democratization (dashboards, self-serve tools, training).
* Build and operationalize knowledge-management systems.
* Develop pillar forecasting and partnership evaluation capabilities.
Organizational Leadership
* Inspire, develop, and lead a team of Insights professionals. Manage financial and human resources to maximize quality and impact. Foster a culture of curiosity, rigor, innovation, and continuous improvement
* Serve on Insights & Innovation leadership team.
* Partner with senior leaders in Brand, R&D, Finance, and Operations to ensure innovation aligns with consumer needs and operational feasibility.
* Drive supplier strategy, roster management, and RFP processes.
What we expect from you
* Bachelors Degree in Marketing, Analytics, Finance, or related field is required; MBA preferred.
* 10+ years in consumer insights and/or business intelligence.
* Strong communication, presentation, and stakeholder management skills.
* Strong people-management background.
* Creative thinker with ability to achieve results in a dynamic environment.
Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (1 Dave Thomas Blvd, Dublin, OH 43017), as designated by the Company. You are required to work in the office at least 4 days a week.
Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 25% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, ***********************
NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
Education: Bachelor's Degree
Travel: 10%
Pay Range: $154,000.00 - $277,000.00 Annually
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
$78k-131k yearly est. 36d ago
Manager - Enterprise Advisory
Wendy's 4.3
Dublin, OH jobs
Why Wendy's When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you! The Enterprise Advisory Manager is an individual contributor with strong project management and continuous improvement coaching capabilities. This role is responsible for serving as a strategic thought partner to key C-suite clients and their leadership teams, facilitating strategic planning activities, advising on process improvement opportunities, and supporting the execution of strategic initiatives within the client portfolio. This individual must be able to flex across initiatives and clients, and is expected to establish both breadth and depth of understanding of client strategy, KPIs, organizational and cultural norms, processes, and team intersections such that they can provide expert advisory support and guidance. The role is expected to continuously monitor and internalize evolving project management, portfolio management, and continuous improvement industry standards, serving as a model and advocate for their integration across the organization. Responsibilities
* Supports the maturity and evolution of Wendy's Enterprise Priorities Office with a strong focus on continuous improvement. Acts as a strategic liaison to drive organizational transformation, facilitate process optimization, and embed a culture of ongoing improvement and accountability across teams and initiatives.
* Partners with program/project managers and business teams to proactively identify opportunities for improvement, support root cause analysis, and drive resolution of project and process constraints. Advocates for the integration of CI and change management tools to drive sustainable project/program outcomes and organizational agility
* Develops, implements, and continuously improves EPO and CI governance frameworks, policies, and standards in partnership with Sr. Director-CI and EPO. Leads the adoption of continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and project management best practices (e.g. waterfall, agile, hybrid) to enhance delivery effectiveness, operational efficiency, and value realization
* Support project opportunity identification, selection, prioritization, resource allocation, and benefits realization tracking processes for client project portfolios. Works under minimal direction while providing executive-level portfolio reporting, including analysis of project health, risks, and performance metrics, to inform strategic decision-making.
* Leverage continuous improvement methodologies to help teams assess opportunities for improvement (e.g. clarity on roles/responsibilities, define team KPIs, productivity enhancements, etc) and partner with business teams and leaders to make improvements.
What we expect from you
* Education: Bachelors Degree or 10-12+ years of experience leading large-scale transformations and high-impact, high-visibility initiatives
* Strong track record of integrating continuous improvement with project and portfolio management, resulting in enhanced efficiency, effectiveness, and business outcomes
* Demonstrated expertise in continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and their application within complex, cross-functional environments.
* 10+ years of experience developing project plans including a charter, scope, statement of work, cost estimates, capacity planning and forecasting, benefits tracking, and value realization quantification.
* Solid understanding of end-to-end business strategy. Demonstrated success in identifying, driving and delivering innovative solutions through productive and lasting partnerships with business partners.
* Expert knowledge of project management best practices, including knowledge of waterfall and agile methodologies and project management platforms and reporting
* Demonstrated depth of project management expertise and capability of managing budgets in excess of $5 million.
* Strong executive presence with an ability to influence upper management; excellent verbal and written communication skills, including ability to explain technology solutions in business terms, establish rapport and persuade others. Experience facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary.
* Active accredited project management certification. (ex. PMP, PgMP, PfMP, PMI-ACP, or Agile) or Six Sigma Black Belt
Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite
Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, ***********************
NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
Pay Range: $105,000.00 - $184,000.00 Annually
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
$105k-184k yearly 9d ago
General Manager
Chipotle 4.4
Gahanna, OH jobs
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
Chipotle is growing fast - we're opening a restaurant every two days and we need excellent leaders to grow with us! Our General Managers are the captains of the ship. They understand what it takes to run a strong business, hire and train great people, and grow our company. At Chipotle, you'll join a team that's committed to Cultivating A Better World. If this sounds like something you'd like to be a part of, we'd love to meet you! See more details below and apply today.
WHAT'S IN IT FOR YOU
Medical, dental, and vision insurance & 401k
Quarterly bonus program
Opportunities for people-development bonuses
Tuition assistance (100% coverage for select degrees or up to $5,250/year)
Career growth (need we say more?)
Paid time off
Holiday closures
WHAT YOU'LL BRING TO THE TABLE
A friendly, enthusiastic attitude
Business knowledge (P&L management, food safety, sales-forecasting, staffing… you get the idea)
Ability to oversee the preparation of safe, delicious food while maintaining a clean, organized restaurant
A creative approach to marketing (fundraisers, community-engagement, etc.)
Passion for leadership and team development
The ability to deliver a great guest experience
Previous restaurant experience
Ability to jump in and assist where needed
The ability to communicate in the primary language(s) of the work location
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit *****************
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact
ADAaccommodations@chipotle.com
if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
$30k-47k yearly est. Auto-Apply 59d ago
General Manager Wendy's
The Wendy's Company 4.3
Groveport, OH jobs
This is your Wendy's.
As a General Manager, you oversee all people and operation for your Wendy's restaurant. We're counting on you to create and sustain a fun, inviting work environment and to model Wendy's core values every day.
You and your leadership team will work together to create a culture of consistency and performance to drive customer service, training and development, sales & profit growth and accountability across the entire restaurant team. You run the show, and you'll be responsible for managing the P&L to control costs and achieve specified profit targets by identifying areas of opportunity in revenue growth, customer service and process improvement.
We get you. We got you. Here's what we offer you as a General Manager (GM):
Perks - Medical, vision, dental, HSA, 401(k) with employer match, paid time off, free meals while working and 50% friends and family discount on your days off
Training - We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's
Career growth - Wendy's internal pipeline can help you grow your career to the next level
Minimum Wage USD $66,500.00/Hr. Maximum Wage USD $76,000.00/Hr. Qualifications
What you bring to the table:
• Minimum of three years of experience leading people.
• Demonstrated ability to lead and manage operations in a fast-paced environment.
• Flexible work availability.
• A commitment to promoting proper procedures and a culture of food safety
For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.
Real food. Real people.
We are a proud equal opportunity employer - all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.
Wendy's has an ongoing need for this role
$76k yearly Auto-Apply 13d ago
General Manager
The Wendy's Company 4.3
Columbus, OH jobs
This is your Wendy's.
As a General Manager, you oversee all people and operation for your Wendy's restaurant. We're counting on you to create and sustain a fun, inviting work environment and to model Wendy's core values every day.
You and your leadership team will work together to create a culture of consistency and performance to drive customer service, training and development, sales & profit growth and accountability across the entire restaurant team. You run the show, and you'll be responsible for managing the P&L to control costs and achieve specified profit targets by identifying areas of opportunity in revenue growth, customer service and process improvement.
We get you. We got you. Here's what we offer you as a General Manager (GM):
Perks - Medical, vision, dental, HSA, 401(k) with employer match, paid time off, free meals while working and 50% friends and family discount on your days off
Training - We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's
Career growth - Wendy's internal pipeline can help you grow your career to the next level
Qualifications
What you bring to the table:
• Minimum of three years of experience leading people.
• Demonstrated ability to lead and manage operations in a fast-paced environment.
• Flexible work availability.
• A commitment to promoting proper procedures and a culture of food safety
For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.
Real food. Real people.
We are a proud equal opportunity employer - all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.
Wendy's has an ongoing need for this role
$30k-36k yearly est. Auto-Apply 20d ago
General Manager - Ohio
Papa John's Pizza 4.2
Stow, OH jobs
Requirements:
We are looking for
experienced
"better" people to fill our General Manager & General Manager designate positions.
Must have worked in food and know how to motivate and manage people.
Must have a valid driver's license, reliable transportation and be able to pass a motor vehicle record check and criminal background check.
A standard Papa John's employment application must be completed in order to be considered for employment
You must be a least 18 yrs. of age to work at Papa John's
Motivated Applicants only! How much do you want to earn? It all depends on your work style!
Our General Managers become Owner/Operators for their own local restaurant!
Job Responsibilities Include:
- Opening or Closing a restaurant
- Preparing Inventory orders
- Setting up Cash Tills and Cashier tasks
- Making Pizzas and other products
- Customers Service - Orders/Resolution/etc.
- Hiring and Training Employee Associates
- Delivering orders when necessary
- Managing production and directing others
-P&L knowledge
- Growing Sales and customers
Monthly Performance Bonus Potential
Rapid Growth / Career Advancement Opportunities
Industry Leading Pay
Super Fun Environment
Bi-weekly paychecks, pizza discounts, flexible schedules
Benefits (medical ,dental, vacation, and 401K)
Continuing Education Discounts
Your Qualities:
• Honest, energetic and fun
• Positive and love to smile
• Take real pride in your work
• Dependable and punctual
• High standards for yourself and your coworkers
• Love to learn new things
• Like to develop and lead others
• Appreciate a challenge
No attendance issues. Shows up on time and ready for work!
Work schedule
Weekend availability
Day shift
Night shift
Overtime
Other
Supplemental pay
Bonus pay
Benefits
Dental insurance
Life insurance
Employee discount
Paid training
Flexible schedule
Health insurance
Vision insurance
Disability insurance
401(k) matching
Referral program
$33k-43k yearly est. 60d+ ago
General Manager
Firehouse Subs 3.9
Dayton, OH jobs
Firehouse Subs is looking for our next great General Manager!
This position is fully accountable for the profitable operation of a Firehouse Subs Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety…and hiring the best! Join our team and you'll become part of a company that's consistently rated among the best in the field of fast casual restaurants.
As the General Manager, you will:
Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures.
Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs “culture” of a cheerful and fun work environment and Firehouse Subs beliefs and values to adhere to and grow the mission and vision.
Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers
Actively participate in Local Restaurant Marketing in local trade area.
Implement and promote all Public Safety Foundation initiatives.
Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
Represent Firehouse Subs in a professional, positive manner at all times.
Communicate effectively to the GM/Owner any and all issues that may impact our business.
Maintain restaurant equipment in full working order and communicates problems immediately to Owner.
Any other duties assigned by the Owner.
Requirements:
Possess a positive attitude, Be ready and willing to manage their team and serve customers, every day with a smile.
Be able to hire, train and motivate a high performance team.
Understand and be able to manage food and labor costs.
Understand a Profit and Loss Statement and operate restaurant at maximum profitability.
1+ years of management experience
Additional Requirements:
Able to work on your feet for up to 13 hours at a time
Able to lift up to 50 lbs
Open availability - ability to work weekends and some nights required
Cash handling skills required
Familiarity with Microsoft office required
Top notch customer service skills
Ability to lead and develop a strong team
Supplemental pay
Bonus pay
Benefits
Paid time off
Employee discount
Mileage reimbursement
Flexible schedule
Paid training
$30k-37k yearly est. 60d+ ago
General Manager Wendy's
The Wendy's Company 4.3
Powell, OH jobs
This is your Wendy's.
As a General Manager, you oversee all people and operation for your Wendy's restaurant. We're counting on you to create and sustain a fun, inviting work environment and to model Wendy's core values every day.
You and your leadership team will work together to create a culture of consistency and performance to drive customer service, training and development, sales & profit growth and accountability across the entire restaurant team. You run the show, and you'll be responsible for managing the P&L to control costs and achieve specified profit targets by identifying areas of opportunity in revenue growth, customer service and process improvement.
We get you. We got you. Here's what we offer you as a General Manager (GM):
Perks - Medical, vision, dental, HSA, 401(k) with employer match, paid time off, free meals while working and 50% friends and family discount on your days off
Training - We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's
Career growth - Wendy's internal pipeline can help you grow your career to the next level
Minimum Wage USD $62,500.00/Hr. Maximum Wage USD $83,000.00/Hr. Qualifications
What you bring to the table:
• Minimum of three years of experience leading people.
• Demonstrated ability to lead and manage operations in a fast-paced environment.
• Flexible work availability.
• A commitment to promoting proper procedures and a culture of food safety
For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.
Real food. Real people.
We are a proud equal opportunity employer - all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.
Wendy's has an ongoing need for this role
$30k-36k yearly est. Auto-Apply 14d ago
General Manager
Papa John's-Motor City 4.2
Toledo, OH jobs
Job Description
General ManagerManages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.
Responsibilities
Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.
Manage sales goals against budget & prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss. Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.
Key Ingredients
High School diploma or GED required.
Serv-Safe/Local or State Food Service Certification preferred
Two years restaurant management or supervision experience preferred
Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive
Skills: Cash management; planning and organization; effective communication
$33k-43k yearly est. 23d ago
General Manager
Papa John's 4.2
Toledo, OH jobs
Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.
Responsibilities
* Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
* Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.
* Manage sales goals against budget & prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
* Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss. Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.
Key Ingredients
* High School diploma or GED required.
* Serv-Safe/Local or State Food Service Certification preferred
* Two years restaurant management or supervision experience preferred
* Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive
* Skills: Cash management; planning and organization; effective communication
* Cash Management
* Effective Communication
* Planning & Organaization
$33k-43k yearly est. 2d ago
Fast Track General Manager
Dunkin' Donuts 4.1
Wadsworth, OH jobs
We are seeking a Fast Track General Manager for our new Norton location opening Spring 2026.
Working at Dunkin', we support our team members - for your best days, your worst - your every day. Our team members are the ingredients of goodness, and we make certain that we're all in for the win. Becoming a member of our team means that there's room for you to become the world-class leader you're meant to be. From leadership development to compassionate giving, we'll be running beside you every step of the way.
MOVIN'
As a Restaurant Manager, you will be responsible for overall operations. From local store marketing to achieving sales and profit goals, you'll help America Run on Dunkin'. You'll also help your Restaurant Management Team and team members through performance, engagement, and training initiatives.
CARIN'
We have a fresh brew of benefits perfect for you. Discounted donuts, coffee, and the list below are only the beginning - check out the full list of benefits here.
Bonus Program*
Free Shift Meals*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental, and Vision*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
WINNIN'
At Dunkin', you bring so much more to our day than just a great cup of coffee including:
You have at least one year of restaurant, retail, or hospitality management experience.
You are 18 years of age (or higher, per applicable law).
You know what it takes to be in the smile-making business and have exceptional team management, attention to detail, and guest service skills.
You're ALL IN' for starting your day bright and early and are ready to begin your workday at 4 am.
You are ready to maintain open availability to accommodate any changes or variations in the work or location's schedule.
Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.
Dunkin' is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
$35k-44k yearly est. Auto-Apply 34d ago
General Manager
Papa John's 4.2
Dayton, OH jobs
Are you ready to lead a dynamic team in one of the fastest-growing franchise markets? We're seeking talented General Managers to oversee all aspects of our Papa John's operations, in the Greater Dayton Metropolitan Area. Don't miss out on this exciting opportunity! Apply today and let's build the future of Papa Johns Ohio together!
Our Ohio market is our busiest market! With 27 stores already in place, this is an opportunity to make a significant impact on an already thriving market. As part of a company committed to operational excellence and a people-focused approach, you'll play a crucial role in driving success and fostering a positive work environment.
Join our team and be a key player in our franchise's growth journey. With a total of 70 Papa John's locations and growing across three markets, the possibilities are endless. Apply now and be part of something special!
What makes you a crust above the rest:
* Ensuring Quality Products and Customer Satisfaction:
* Build a system of quality with team members to meet Papa John's standards.
* Respond promptly and professionally to customer concerns and feedback.
* Train and promote quality standards to team members using available tools.
Team Management and Development:
* Recruit customer-focused team members and maintain adequate staffing levels.
* Orient, train, and coach team members to exceed customer expectations.
* Conduct performance reviews, document issues, and take disciplinary action as needed.
Sales and Profit Management:
* Manage sales goals by providing friendly customer service and training on products.
* Execute local restaurant marketing to increase sales and community presence.
* Manage profit goals by controlling food, labor, and other costs within budget.
Inventory and Asset Management:
* Plan and manage inventory levels using the restaurant's inventory system.
* Ensure the restaurant is clean, fully equipped, and meets safety standards.
* Oversee maintenance and repairs to equipment, as well as safety and security measures.
Tasty Benefits:
* Paid Time Off
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* 401K
* Employee discount
* Inventory Management
* Training Experience
* Staff Scheduling
* Fast-Paced Experience
* Fluent in English
* Money Handling
* Food Safety
$33k-42k yearly est. 1d ago
General Manager
Papa John's 4.2
Blue Ash, OH jobs
Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.
* Cash Management Planning&Organization Effective Communications
$33k-42k yearly est. 2d ago
General Manager
Wendy's 4.3
Wauseon, OH jobs
Job Description
Families come in all shapes and sizes and that's exactly what we have in our Wendy's family. Our culture comes from key principals from our founder, Dave Thomas. These include honesty and integrity, treating everyone with respect, being nice and giving back to our employees and community. General Managers are key to delighting every customer and ensuring we deliver high quality food in a fast, friendly and clean environment. Working directly with the District Manager, General Managers are the restaurants first in command. This includes managing the daily operations, team building, coaching, and developing.
We offer our General Manager the opportunity to grow and develop to their personal level.
Some of our highlighted benefits are:
• Bonus plan.
• Paid time off!
• Career growth, you are our future!
• Employee referral Program.
• Medical, Dental, Vision (eligible the first day of the following month after 60 days of employment)
• 401K plan with company match and even pet insurance.
Key responsibilities
• Interview, hire, train and orientate a team.
• Oversee and enforce proper standards and procedures.
• Maintain excellent customer satisfaction.
• Inventory counting and recording.
• Cash Management.
• Create schedules for their stores.
• Opening, closing, and additional administrative duties.
• Ensure proper food handing and preparation.
General Managers establish and communicate a vision for their team. They create a fun, inviting and safe environment where everyone is treated fairly and with respect. Our General Managers operate the business with a high level of honesty and integrity and are always seeking to improve themselves, their team and the business.
• Minimum of 1-year restaurant management experience.
• QSR or Fast-casual experience, preferred but not required.
• Ability to work both independently and as a member of a team.
• Desire to learn and willingness to accept feedback.
• Must have a great personality, a desire to serve guests, and enjoy working as part of a team, and be upbeat
and engaging.
• Strong interpersonal, verbal and written communication skills.
Physical Requirements:
• Ability to bend, knee and lift (25 - 50 pounds)
• Mobility (i.e.: bending, reaching, wiping, and carrying)
• All positions require long periods of standing, that includes evenings and weekends.
If you like working with people in a fun, fast-paced team environment, Wendy's is the place for you!
We are always looking for great talent. There is no fixed deadline to apply for this position.
We use eVerify to confirm U.S. Employment eligibility.
$29k-36k yearly est. 15d ago
General Manager
Wendy's 4.3
Napoleon, OH jobs
Job Description
Families come in all shapes and sizes and that's exactly what we have in our Wendy's family. Our culture comes from key principals from our founder, Dave Thomas. These include honesty and integrity, treating everyone with respect, being nice and giving back to our employees and community. General Managers are key to delighting every customer and ensuring we deliver high quality food in a fast, friendly and clean environment. Working directly with the District Manager, General Managers are the restaurants first in command. This includes managing the daily operations, team building, coaching, and developing.
We offer our General Manager the opportunity to grow and develop to their personal level.
Some of our highlighted benefits are:
• Bonus plan.
• Paid time off!
• Career growth, you are our future!
• Employee referral Program.
• Medical, Dental, Vision (eligible the first day of the following month after 60 days of employment)
• 401K plan with company match and even pet insurance.
Key responsibilities
• Interview, hire, train and orientate a team.
• Oversee and enforce proper standards and procedures.
• Maintain excellent customer satisfaction.
• Inventory counting and recording.
• Cash Management.
• Create schedules for their stores.
• Opening, closing, and additional administrative duties.
• Ensure proper food handing and preparation.
General Managers establish and communicate a vision for their team. They create a fun, inviting and safe environment where everyone is treated fairly and with respect. Our General Managers operate the business with a high level of honesty and integrity and are always seeking to improve themselves, their team and the business.
• Minimum of 1-year restaurant management experience.
• QSR or Fast-casual experience, preferred but not required.
• Ability to work both independently and as a member of a team.
• Desire to learn and willingness to accept feedback.
• Must have a great personality, a desire to serve guests, and enjoy working as part of a team, and be upbeat
and engaging.
• Strong interpersonal, verbal and written communication skills.
Physical Requirements:
• Ability to bend, knee and lift (25 - 50 pounds)
• Mobility (i.e.: bending, reaching, wiping, and carrying)
• All positions require long periods of standing, that includes evenings and weekends.
If you like working with people in a fun, fast-paced team environment, Wendy's is the place for you!
We are always looking for great talent. There is no fixed deadline to apply for this position.
We use eVerify to confirm U.S. Employment eligibility.
$29k-36k yearly est. 15d ago
General Manager
Wendy's 4.3
Bryan, OH jobs
Job Description
Families come in all shapes and sizes and that's exactly what we have in our Wendy's family. Our culture comes from key principals from our founder, Dave Thomas. These include honesty and integrity, treating everyone with respect, being nice and giving back to our employees and community. General Managers are key to delighting every customer and ensuring we deliver high quality food in a fast, friendly and clean environment. Working directly with the District Manager, General Managers are the restaurants first in command. This includes managing the daily operations, team building, coaching, and developing.
We offer our General Manager the opportunity to grow and develop to their personal level.
Some of our highlighted benefits are:
• Bonus plan.
• Paid time off!
• Career growth, you are our future!
• Employee referral Program.
• Medical, Dental, Vision (eligible the first day of the following month after 60 days of employment)
• 401K plan with company match and even pet insurance.
Key responsibilities
• Interview, hire, train and orientate a team.
• Oversee and enforce proper standards and procedures.
• Maintain excellent customer satisfaction.
• Inventory counting and recording.
• Cash Management.
• Create schedules for their stores.
• Opening, closing, and additional administrative duties.
• Ensure proper food handing and preparation.
General Managers establish and communicate a vision for their team. They create a fun, inviting and safe environment where everyone is treated fairly and with respect. Our General Managers operate the business with a high level of honesty and integrity and are always seeking to improve themselves, their team and the business.
• Minimum of 1-year restaurant management experience.
• QSR or Fast-casual experience, preferred but not required.
• Ability to work both independently and as a member of a team.
• Desire to learn and willingness to accept feedback.
• Must have a great personality, a desire to serve guests, and enjoy working as part of a team, and be upbeat
and engaging.
• Strong interpersonal, verbal and written communication skills.
Physical Requirements:
• Ability to bend, knee and lift (25 - 50 pounds)
• Mobility (i.e.: bending, reaching, wiping, and carrying)
• All positions require long periods of standing, that includes evenings and weekends.
If you like working with people in a fun, fast-paced team environment, Wendy's is the place for you!
We are always looking for great talent. There is no fixed deadline to apply for this position.
We use eVerify to confirm U.S. Employment eligibility.
$29k-36k yearly est. 15d ago
General Manager
Papa John's 4.2
Gallipolis, OH jobs
Job Description
General ManagerManages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.
Responsibilities
Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.
Manage sales goals against budget & prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss. Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.
Key Ingredients
High School diploma or GED required.
Serv-Safe/Local or State Food Service Certification preferred
Two years restaurant management or supervision experience preferred
Must have a driver's license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive
Skills: Cash management; planning and organization; effective communication