SugarCRM CEO and leadership

As CEO, Craig Charlton leads all facets of the SugarCRM business, from setting our vision and strategic direction to making sure we’re executing in the best possible way on the ground every day. Craig has been building and running high-growth businesses for 25 years. Before joining SugarCRM he was CEO of Oildex - the financial automation software and services provider - where he drove growth and oversaw the company’s acquisition by Drillinginfo. Craig also served as CEO of Abila, the financial and CRM provider operating in the association, non-profit and government space. Abila, which was acquired by Community Brands, grew its revenues threefold and transformed its revenue base to a subscription-based (SaaS) model over a three-year period. Craig has also been senior vice president and general manager (Asia Pacific) for ERP provider Epicor Software Corporation, where he shaped the company’s regional strategy to deliver consistent revenue and profit growth.

Non-serial entrepreneur. Passionate about CRM software and building companies. Avid traveler (usually). Dedicating a career to accelerating everything customer-related with technology.

Rich Green leads SugarCRM’s engineering and product management teams and is responsible for the product vision and global strategy of the award-winning Sugar platform. Rich has more than 25 years of technology experience and has demonstrated success as part of both Fortune 500 and early-stage companies. He joined Sun Microsystems in 1989 where he held a variety of roles, ultimately serving as Executive Vice President of Software. As EVP of Software, he was responsible for Sun’s software products strategy and development, including the acquisition of MySQL, and driving Sun’s product, licensing and support businesses. His tenure also included roles as VP/GM of Solaris and Java, during which he led the invention, marketing and licensing of the enterprise and mobile versions of Java and was responsible for the release of Java as open source technology. After Sun, Green served as CTO of Nokia and Executive Vice President of the consumer and enterprise business at Nuance Communications. He most recently led Products and Technology at an early-stage Internet of Things company bringing connected sensors and data analytics to commercial-scale energy control.

Chris Pennington is a CCO at SugarCRM and is based in Sydney, New South Wales, Australia. He has worked as General Manager (AUST) & VP (USA) at Professional Advantage, General Manager at Intelligent Building Solutions, and Operations Manager - Professional Services at Professional Advantage. Chris studied at De Montfort University between 1988 and 1991.

As SugarCRM’s chief marketing officer, Clare Dorrian is responsible for overseeing the company’s overall integrated marketing strategy. She leads the customer marketing, revenue generation, product marketing and marketing operations teams.

Evans-Dorrian joins Sugar after more than five years as VP of Marketing at Verint Systems, where she led all facets of demand generation, brand and creative for the customer engagement portfolio. Prior to Verint, she held various international marketing roles in the CRM software market at KANA Software, Sword Group, Ciboodle and Graham Technology.

Clare is a results-oriented, creative and passionate marketing professional with a record of driving customer acquisition as well as brand and market awareness working for B2B software companies of various sizes. Highly motivated and known for her energy and commitment to teamwork, she prides herself on inspiring marketers to create real-world results that are good for business and good for customers.

John has more than a decade of experience leading and growing successful, private equity backed businesses. He has been an investor in and CFO for Community Investors, ALPS Holdings and Northstar Exchange, and helped drive growth in the value of each firm through both acquisitions and generating increased operating efficiencies. John has been an integral part of the sale transaction for each of these companies, helping generate significant returns for the ownership groups. Prior to these operating roles, John was the founder of Bison Partners, a financial consulting firm, and started his career completing financing and M&A transactions at First Boston, A.G. Edwards and Tucker Anthony. John has an MBA from The University of Chicago and a BA from Bucknell. John loves spending his time away from work with his wife and children. They are avid skiers, and can often be found competing in a spontaneous game of 3x lacrosse.

As Chief of Staff, Céline Felan is responsible for the strategy and operationalization of organization-wide initiatives, including the evaluation and integration of newly acquired businesses and the design of standard operating methodologies.

With more than 15 years of experience, Céline has held positions in the technology space driving the diligence and integration of numerous acquisitions as well as overseeing the governance of strategic programs in both Europe and the US. Through the years Céline has had the pleasure to launch new product offerings and services, optimize bookings-to-cash processes, rebuild Client Delivery Models and teams, conceive Centers of Operational Excellence and drive many other cross-departmental objectives.

Céline’s approach to meeting business objectives is to understand and balance all perspectives and needs to create a unified and lasting approach around a common goal. Céline believes in a culture of accountability, ownership and continuous improvement to bring out the best in a team.

Céline has as Bachelor in Business Economics and MBA from the University of Amsterdam and Master’s degree in Advanced Project Management from Villanova University.

Non-serial entrepreneur. Passionate about CRM software and building companies. Avid traveler (usually). Dedicating a career to accelerating everything customer-related with technology.

Non-serial entrepreneur. Passionate about CRM software and building companies. Avid traveler (usually). Dedicating a career to accelerating everything customer-related with technology.