, Monday-Friday, 9am-5pm Live Chat Agent Sullivan Solutions LLC is a leading provider of customer service solutions for businesses in various industries. Our team is dedicated to delivering exceptional customer experiences through our innovative and personalized approach. We are currently seeking a Live Chat Agent to join our team in Dublin, Ohio.
Position Overview:
As a Live Chat Agent, you will be responsible for providing excellent customer service through online chat interactions. You will be the first point of contact for customers seeking assistance and will be responsible for resolving their inquiries in a timely and professional manner. This is a full-time position, Monday through Friday, from 9am to 5pm.
Key Responsibilities:
- Respond to customer inquiries and concerns through online chat in a timely and professional manner
- Provide accurate and helpful information to customers regarding products, services, and company policies
- Troubleshoot and resolve customer issues and complaints
- Collaborate with other team members to ensure consistent and efficient customer service
- Maintain a positive and professional attitude at all times
- Meet and exceed performance goals and targets set by the company
Qualifications:
- High school diploma or equivalent
- Previous customer service experience, preferably in a call center or online chat environment
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in computer and typing skills
- Knowledge of customer service principles and practices
- Ability to work independently and as part of a team
Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Career development and advancement opportunities
- Fun and collaborative work environment
If you are a customer service-oriented individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic team as a Live Chat Agent and be a part of providing exceptional customer experiences.
$39k-75k yearly est. 60d+ ago
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Billing Representative Clerk
Sullivan Solutions 4.0
Sullivan Solutions job in Dublin, OH
Billing Representative Clerk
Sullivan Solutions LLC is a leading provider of business solutions for companies of all sizes. We specialize in providing customized solutions to help businesses streamline their operations, increase efficiency, and improve their bottom line. Our team is dedicated to providing exceptional service and support to our clients, and we are looking for a skilled Billing Representative Clerk to join our team.
Job Overview:
As a Billing Representative Clerk, you will be responsible for managing all aspects of the billing process for our clients. This includes accurately recording and processing invoices, monitoring accounts receivable, and resolving any billing discrepancies. You will work closely with our clients and internal teams to ensure timely and accurate billing, as well as providing excellent customer service.
Key Responsibilities:
- Prepare and process invoices for clients using our billing software
- Review and verify accuracy of billing data and resolve any discrepancies
- Monitor accounts receivable and follow up on outstanding payments
- Respond to client inquiries and resolve any billing issues in a timely and professional manner
- Collaborate with internal teams to ensure accurate and timely billing
- Maintain billing records and update client information as needed
- Generate reports on billing activity and provide analysis to management
- Stay up-to-date on industry trends and regulations related to billing and collections
- Assist with other administrative tasks as needed
Qualifications:
- High school diploma or equivalent, some college coursework preferred
- 1-2 years of experience in billing, accounting, or a related field is a plus
- Proficient in Microsoft Office and experience with billing software
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong organizational and time-management skills
- Knowledge of billing and collections processes and best practices
- Familiarity with basic accounting principles
- Ability to handle confidential information with discretion
Benefits:
- Competitive salary
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
- Collaborative and supportive work environment
If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we want to hear from you! Join our team at Sullivan Solutions LLC and help us continue to provide top-notch business solutions to our clients. Apply now!
$31k-38k yearly est. 60d+ ago
Advertising Manager
Sullivan Solutions 4.0
Sullivan Solutions job in Dublin, OH
Sullivan Solutions LLC is a dynamic marketing and consulting firm that specializes in creating innovative advertising campaigns for clients across diverse industries. Our mission is to deliver data-driven, creative solutions that help brands achieve their business goals through strategic advertising.
Job Overview:
As an Advertising Manager at Sullivan Solutions LLC, you will lead the development and execution of advertising campaigns for our clients. Your primary responsibility is to manage, plan, and implement campaigns across various channels to ensure maximum engagement and ROI. You will collaborate with a talented team of creative professionals and account managers to deliver impactful advertising solutions.
Key Responsibilities:
- Develop and oversee advertising campaigns for clients across digital, print, and broadcast media.
- Manage budgets, timelines, and resources to ensure efficient campaign execution.
- Conduct market research and analyze customer behavior to inform advertising strategies.
- Collaborate with the creative team to generate compelling ad copy, visuals, and multimedia content.
- Track and measure the performance of advertising campaigns using key metrics, providing detailed reports to clients and stakeholders.
- Maintain relationships with media outlets, agencies, and other advertising partners.
- Stay up to date with the latest trends, tools, and technologies in advertising to ensure campaigns are innovative and competitive.
- Ensure all campaigns are aligned with client objectives, brand standards, and regulatory guidelines.
Qualifications:
- Bachelors degree in Marketing, Advertising, Communications, or a related field.
- 3-5 years of experience in advertising management or a similar role.
- Strong knowledge of advertising platforms, including Google Ads, Facebook Ads, and programmatic advertising.
- Experience with campaign analytics and performance tracking tools.
- Excellent communication, leadership, and project management skills.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Creativity and a keen eye for detail.
Benefits:
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- Flexible working hours (remote options available).
- Opportunities for professional development and career growth.
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The Sullivan Company, Inc. may also be known as or be related to Sullivan & Co and The Sullivan Company, Inc.