summithospitality jobs - 277 jobs

Description: SUMMIT HOSPITALITY GROUP: HOUSEKEEPING SUPERVISOR JOB DESCRIPTION SUMMARY: The Housekeeping Supervisor for Summit Hospitality Group/Hyatt Place Durham Southpoint is responsible for ensuring property guestrooms/suites, all public space, and associate areas are clean and well maintained. Completes inspections and holds housekeeping staff accountable for corrective action and to Corporate and Brand policies, procedures and standards. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget. PREREQUISITES/QUALIFICATIONS: · High school diploma or GED, 2 years of experience in housekeeping or related professional area · Command of English including speaking, reading, writing · Familiar with inventory controls and ordering · Effective communication skills · High energy and professional demeanor · Basic computer skills DUTIES & RESPONSIBILITIES: · The expectations of this position require a 40 hour work week which includes weekends (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Ensures guest room status is communicated to Front Desk in a timely and efficient manner · Inspects guest rooms, public areas and staff areas on a daily basis · Inventories stock to ensure adequate supplies · Supports and supervises an effective inspection program · Ensures all Associates have proper supplies, equipment, safety equipment, and uniforms · Communicates quickly and efficiently to GM/AGM/GSM/Chief Engineer areas that need attention and maintenance · Supervises daily housekeeping shift operations · Ensures hotel is prepared to successfully complete a Quality Assurance audit · Establishes and maintains open and collaborative relationships with all management and staff · Recognizes Associates and uses an “open door policy” for good work and guest relations · Meets or exceeds budget goals and objectives for the Housekeeping department · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. Requirements: WORK ENVIRONMENT: · Flexible work schedule · Able to lift 25 lbs. · Standing, sitting, walking, reaching and bending for extended periods of time

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Key Responsibilities: • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use • Act as Manager on Duty, supporting hotel-wide operations when required • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams • Produce accurate financial reports in a timely manner • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards • Mentor and develop management talent within the front office team Qualifications: • Proven leadership experience in hotel front office or guest services management • Strong customer service philosophy and ability to foster a guest-first culture • Knowledge of revenue management, financial reporting, and hotel operations • Excellent communication, training, and problem-solving skills • Familiarity with HR best practices and compliance standards Benefits Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Summary: To ensure continuing long-term revenue maximization and profitability while adhering to the pricing and market philosophy of continuous improvement of quality and service; protection of the owner's asset, including physical structure, financial stability and reputation. Responsibilities: General Manager must blend strategic thinking for long-term success with tactical planning and action. Communication with and through department heads is crucial to ensuring the success of these plans. The General Manager is also the chief executive officer of a small business and needs to be able to relate to other business leaders on an equal basis, through sales calls and community involvement. Typical Daily Activities: Required office hours for managers are as follows: Monday through Wednesday 7 a.m. - 5 p.m. or 8 a.m. - 6 p.m. Thursday and Friday 7 a.m. - 4 p.m. or 8 a.m. - 5 p.m. Friday (if a manager's reception) 7 a.m. - 2 p.m. or 8 a.m. - 3 p.m. Saturday 8 a.m. - Noon A one-hour lunch break is taken Monday through Friday Meet with each department head, either individually or as a group, to review the day's planned activities, maintain focus and troubleshoot problems. Visit each department area (Housekeeping/Laundry, Maintenance Shop, Sales Office, etc.). Greet as many employees as possible in the course of your visits. 'Work' breakfast bar; visit with guests (to solicit guest comments and obtain sales leads and referrals). Make sure the breakfast presentation is attractive, well stocked and adheres to our hotel standards. Tour the property, both interior and exterior, including pool, parking lot, corridors, meeting rooms and inspection of several guest rooms. Follow up on action items with department heads or staff members. Check reservations, review and analyze room inventory and forecast. Review and prepare daily business reports. Implement revenue maximization strategies. Review and approve audit pack. Prepare and/or verify and approve deposit. Conduct five personal sales calls, either in person or over the telephone Tuesday through Friday. Balance accounts receivables, verify billing, send statements and call past due accounts. Review and sign applicable logs: front desk, security, etc. Follow up on items requiring action. Review previous day's labor cost; compare to required labor standards. Weekly Activities: Review activities designed to develop and maintain guest loyalty. Prepare or approve weekly payroll, compare to labor standards. Review progress on Preventive Maintenance Program and special projects. Review and follow up on maintenance requests. Review Housekeeping performance: quality inspections, efficiency (minutes per room), and deep cleaning. Forecast occupancy and sales for 90-day period and adjust business operations as needed. Report all newly hired and rehired employees to your State Directory of New Hires. Monthly Activities: Drive by all billboards. Follow up on any problems. Attend community meetings and activities, such as Chamber of Commerce meetings or mixers, Convention and Visitors' Bureau or Hospitality Association meetings, etc. Review financial performance on cost analysis. Review information on revenue performance and Guest Satisfaction Ratings report for quality and service performance. Share with department heads, prepare action steps and follow up; communicate with all staff members. Review hotel sales and marketing plan. Prepare scheduled action items. Evaluate plan and take appropriate actions. Review all training needs and schedule appropriate actions. Meetings: Daily management meeting with all department heads to review day's planned activities, maintain focus, troubleshoot problems and maximize opportunities. Weekly staff meeting with all department heads to review forecast, groups and/or meetings, staff training issues, budget adjustments and capital project. Weekly sales meeting with all sales staff (if any) and assistant general manager to discuss sales call volume and reports, forecast, performance against budget and to determine strategies. Weekly revenue meeting with sales manager, assistant general manager and front desk manager. Facilitate monthly meetings to discuss issues related to hotel improvement plans, team communication, employee motivation and other topics. Monthly all-staff meeting with all hotel employees, general manager and department heads report to the entire staff on operations, financial, quality results and progress toward goals in each area. Progress toward goals should be the primary focus of the meeting, with celebrations and milestones and individual improvement. Hotels often hold other types of meetings, such as safety and security meetings, inter-departmental problem-solving sessions and various types of training sessions.

Why us? At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations. Sage's vision is to be recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today! Job Overview Oversee department operations in absence Chief Engineer. Uphold and enforce safety standards. Supervise maintenance team, assign and delegate work orders and projects, inspect work as need. Provide regular feedback to maintenance team. Discuss and make suggestions regarding talent to Chief Engineer, challenges, and process improvements. Act as advisor to Chief Engineer and hotel management in areas of specialty. Perform department, office, business, and administrative duties as assigned. Train maintenance team. Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 and 2 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner. Responsibilities Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC. Perform all essential functions of a Maintenance Technician 1 and 2. Respond to and handle guest requests in a courteous, efficient, safe manner. Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms. Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities. Make rounds of the hotel property to ensure everything is in working order. Clean and maintain all equipment and work areas. Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased. Handle elevator breakdowns. Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program. Complete work order request forms on a daily and timely basis. Report any unsafe conditions to leadership. Qualifications Education/Formal Training High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction Experience Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance. Hotel experience is a plus. Knowledge/Skills Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques, LED read-outs, meters, and computer screens. Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools. Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized. Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person. Must be able to lift 75lbs. throughout an 8-hour shift. Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs. May be required to drive. Environment Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.

Job Details: To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest requests including help with luggage, transportation, information, and other. DUTIES AND RESPONSIBILITIES: Greeting and assisting guests in a friendly and professional manner. Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed. Handling of luggage and boxes at guest and group registration and departure. Perform the task of tagging and storage of luggage when requested. Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending/ice machines, athletic club, video checkout, etc. Assisting in the delivery of keys, mail, faxes, and messages in a timely manner. Providing area directions and information. Assisting guests with valet parking and securing taxis when requested. Transporting guests to and from the airport. Able to drive and maintain hotel vans' cleanliness, maintenance, and fueling. Deliver and pick-up of guest laundry. Keeping porte cochere free of debris; ensuring trashcans are emptied daily. Answering telephones in a professional manner. Provide the RTP Shuttle Service when assigned. Use of GXP system to complete tasks and report issues/request Perform other assigned duties. REQUIREMENTS: One-year public contact or customer service experience. Valid NC driver's license and very good driving record. Ability to communicate and provide excellent customer service. Basic computer skills Basic computational ability. Fluency in English with ability to speak, read, write and understand English communications in the workplace. Ability to solve problems and handling service issues or complaints. Ability to respond to guest requests and business volume quickly and efficiently. General knowledge of the community and attractions. Ability to learn about the hotel, its services and facilities. Ability to work as part of a team providing excellent guest services. Availability to work a flexible schedule including nights, holiday and weekend coverage. PHYSICAL ABILITY: Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles. Ability to lift up to 50 lbs. as needed Maintains strong personal image and uniform standards Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Pay: This is an hourly position at $15 plus tips. Hours: OVERNIGHT shifts from 10pm- 6am

Description: SUMMIT HOSPITALITY GROUP: BARBACK/BUSSER JOB DESCRIPTION SUMMARY: The Busser position for Summit Hospitality hotels is responsible for assisting the Food & Beverage Team in a friendly, courteous, and professional manner according to established hospitality standards set the hotel. The person filling this role is an ambassador of all the core values of Summit Hospitality Group where “Service is the Ultimate Amenity”. PREREQUISITES: · Previous busser, barback, food runner, or expeditor experience, preferably from a hotel, restaurant, country club, or banquet facility. · Strong work ethic. · Ability to hustle and stay on task. · Knowledge of appropriate table settings and service-ware for a variety of set-up environments. · Keep the bar stocked with liquor, syrups, glasses, napkins and all other necessary items before and during service hours. · Service orientation to do whatever it takes to ensure guest satisfaction. · Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees. · Good basic mathematical skills. DUTIES & RESPONSIBILITIES: · The expectations of this position requires a 40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your Supervisor. This only applies to Associates who are non-exempt. · Responsible for setting up banquet room(s) as instructed by Banquet Manager, Captain, Director of Catering, Food & Beverage Manager, or Hotel senior management. · Responsible for preparing garnishes, refill ice wells, change beer kegs and restock napkins and straws as needed. · Responsible for serving food and beverages in the order and expectation of the Restaurant/Bar Manager to ensure consistency, timeliness, and proper temperature of all products. Replenish beverages as necessary. · Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function according to plan. · Clean up the spills, remove the glassware and organize the counter. · Reset the Restaurant/Bar/Lounge according to the Manager's plan for the next function. · Perform all side work to include replenishing condiments and restocking Lounge shelves/storage with supplies. · Responsible for performing general cleaning tasks using standard hotel cleaning products as assigned to adhere prevailing health and sanitation standards. · Responsible for abiding by all Federal, State, City, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. · Ensures security for all the hotel's guests, employees, and property assets. · Enforces established policies and procedures for Summit Hospitality and the hotel's brand. · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. QUALIFICATIONS: • Full-service restaurant, bar, or lounge experience preferred. • Must be self-directed and follow tasks and responsibilities. • Ability to setup, breakdown, support, and multitask. WORK ENVIRONMENT: • Ability to walk, stand, sit, bend, and reach for extended periods of time • Safe Serv certified • Valid Driver's license • Flexible work schedule. • Ability to lift 50 lbs. Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Job DescriptionDescription: SUMMIT HOSPITALITY GROUP: INSIDE SALES & GROUP COORDINATOR SUMMARY: The Inside Sales & Group Coordinator for the AC Hotel Raleigh Downtown is responsible for the inside group sales effort and assisting the sales and operations teams to ensure that all pre-event, event and post-event phases of group events are executed and communicated appropriately. Capture, qualify and close all new and past group leads driven through property, brand or 3rd party that drive top line revenues, market share and profitability to the portfolio of hotels within the market. In property liaison that is the primary contact for the event planner. Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction. SCOPE OF THE ROLE: The expectation of this position requires a minimum 40-hour work week which includes weekends/evenings (Saturday and/or Sunday). Tactical and timely execution of hotel and market sales initiatives through group strategies Responsible for pre-event, event, and post-event planning, communicating, and executing Leverage our business and community relationships and drive group revenues into our portfolio of hotels Reactive sales efforts to maximize business opportunities and revenue Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience Performance accountability though goal and activity achievement JOB RESPONSIBILITIES AND DUTIES: Monitor, qualify and respond urgently to all group business inquiries Re-solicit all past groups for re-booking opportunities Effectively manage the turnover process for all group bookings to the properties Conduct site tours for wedding groups, blitzes, customer events and participate in trade shows Responsible for attending all BEO meetings to include F&B Manager & Chef. Responsible for leading Resume meetings to include AGM, GSM, and any Front Desk Supervisors. Responsible for entering in rooming list or client requested reservations Responsible for ensuring that a method of payment is collected, entered into the PMS system, and authorized prior to the event Responsible for posting & verifying all charges on group billing prior to sending to the customer Responsible for distributing all banquet event orders by the direction of the Catering Sales Manager Responsible for communicating any changes, additions, cancellations to the sales, revenue management and operations teams Accurate tracking and account data entry into Customer Relationship Management system (CRM/Delphi) Be knowledgeable about brand sales initiative, strategies, trainings, and systems Participate in community events, associations, and organizations to promote our company's community presents Participate in assigned corporate and brand sales training Complete an annual self-performance appraisals Communicate professionally, clearly, and concisely in all written and verbal communication Requirements: Previous hotel experience; preferred Marriott Possesses excellent guest service skills Highly organized and efficient; requires minimal oversight Excellent written and verbal communication skills Track record of effective communication skills amongst team members and different departments Working knowledge of Microsoft Word, Excel, and Outlook Strong work ethic; must lead by example Ability to prepare, audit and understand hotel banquet event orders, group actual reports and agreements F&B experience is a plus CRM system experience (i.e.: Hotel Sales Pro, Delphi) is a plus College degree or equivalent in Hospitality Management preferred Strong interest in further hospitality career development REPORTS TO: Director of Sales WORK ENVIRONMENT: Flexible work schedule Ability to lift 50 lbs. Walking, sitting, standing, and bending/reaching for extended periods of time

Job DescriptionDescription: A Chief Engineer is responsible for the general maintenance of the guest rooms/suites, meeting spaces, public areas, front of the house, and work areas/rooms on property. The Chief Engineer Manager will be directed and supervised by the General Managers and perform repairs and maintenance on mechanical, electrical, plumbing, HVAC, kitchen, and laundry equipment as well as exterior physical assets of the hotels. The Engineering Department Manager will supervise and lead engineers and maintenance helpers daily. PREREQUISITES/QUALIFICATIONS: 2-3 years maintenance/facility management experience Computer literate Team and goal oriented Experience performing repairs on mechanical, electrical, kitchen, and laundry equipment Comfortable providing training and direction to associates and helpers on daily repairs and trade work Comfortable managing and directing outside vendors & contractors Skilled at recognizing potential safety hazards and security problems and act upon them immediately Excellent people engagement skills and problem solving Demonstrated ability to multi-task High school diploma or equivalent preferred Command of the English language including speaking, writing, reading Availability for AM/PM and weekends and holidays Customer service oriented DUTIES & RESPONSIBILITIES: · Ensures complete guest satisfaction in a friendly and helpful manner · Maintains HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, and landscaping · Preventative maintenance for hotel product quality standards · Assists in checking making repairs on general plumbing systems, toilets, fixtures, sinks, kitchen and laundry equipment · Proactively troubleshoots and helps engineers on IT and building systems. · Supports established policies and procedures for Corporate and Brand standards · Supports hotel's training needs and efforts · Assists in keeping properties in a condition that meets or exceeds Quality Assurance audits · Leads departments in hotel safety procedures and Safety Committee · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. WORK ENVIRONMENT: Flexible work schedule Able to lift 50 lbs. Extended periods of time standing, walking, sitting, reaching or bending Valid Driver's license Benefits: Vacation and Personal Time Medical, Dental, Vision, Life Insurance Hotel Discounts Requirements:

Front Desk Associate The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management. Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility. Maintain all paper work as required by your shift. Initial and date when applicable Check registration cards for completeness, accuracy, and legibility Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working Keep all business confidential on and off duty Know room rates, locations, and furnishings of all rooms Know physical make-up of building - interior and exterior Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room Lock and secure the desk area at any time when required to leave the desk area. Do all daily reports, statements, correspondence, etc., as dictated by your manager Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable Promote membership in the franchise's membership club Help secure lodging for guest by referrals when hotel is full Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability Each shift must keep lobby and office area clean at all times Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly Know the location of the ADA box and how to use it Complete Call Back Sheet and file Complete Room Availability form Complete Comment Log for your shift Complete Shift Verification Form Know that computer equipment may not be used for personal use Cell Phones and other types Social Media are not to be used during work time Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds. All other duties as assigned

Summary: The laundry operation is a priority area which should be staffed with a knowledgeable, well-trained attendant. This is a key position where profits are frequently lost. Correct laundry procedures will reduce utility bills, electricity for hot water and dryers, cost of supplies, laundry detergent, bleaches and softeners, as well as costly repair bills on the laundry equipment. Job Duties: The job description for this position is only a general summary of the duties the laundry attendant may be required to perform. It may be necessary to perform other duties which are not listed below: Be on duty at time specified by Head Housekeeper or manager. Dress should be appropriate uniform with name tag worn. Help strip linens from rooms to begin washing. Sort linens - put no more in laundry equipment than recommended per load. Presoak all stained linens and hold for last load of day. Use only the brand and amounts of laundry products specified by management. Report low inventory to head housekeeper or manager. Wash white linens on hot. Duvets are to be washed in cold water only. Clean dryer tops and lint vents as often as needed during the shift and at the end of shift. Keep lint from gathering around dryer drum. Clean dryer backs and vents. Clean inside and outside of washers at end of shift. Fold linens as specified. Wash shower curtains and bedding as they are brought to the laundry. Do not allow to accumulate for long periods of time. Sweep floor at each of each day. Mop when needed. Keep linen storage area locked. Do not leave machines running at end of work day. Do not pile soiled linen on the floor. Hang dry shower curtains. No smoking in Laundry Room. Perform other duties as assigned by Head Housekeeper or Manager.

Hotel Equities, a multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable Sales Manager for the 126-room Courtyard by Marriott Downtown in Winston-Salem, NC Your expertise shapes us: The Director of Sales will be responsible for the development and implementation of the total sales effort of the hotel, including securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction. Other responsibilities may include but are not limited to the following: Developing and maintaining relationships with key clients in order to produce group business, including room sales, F&B sales, and catering/banquet services. Attending networking events, developing and maintaining good relationships with officials and representatives of local community groups, companies, and trade organizations, and attending local and out-of-town meetings and conventions in order to generate sales for the hotel Conducting site tours Maintaining customer database Developing contracts and following up with customers Developing and managing the departmental budget and monitoring sales activity and performance to ensure sales meet or exceed the established profit plan and to accurately report variances/projections to management You Are: An experienced Director of Sales with 2+ years of hotel sales experience Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt sales processes and systems. Direct Courtyard experience is a PLUS! FOSSE, MICROS, and One Yield expertise. Well organized, detail-oriented, and able to work independently. Display initiative, perseverance, and analytical skills Team player, professional, and lead with integrity Available to meet guests which may include weekends Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal) Engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for a "best in class" hotel! We are: Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren't posted on a wall and are ignored. They define who we are and how we conduct ourselves with investors, guests and one another. Hotel Development Company | Hotel Equities What we can offer you: Salary range-$50-$60k based on experience Quarterly Bonus Cell phone allowance Health, vision and dental insurance 401(k) Vacation and Sick Pay Paid Holidays Discount programs for shopping, travel, tickets and more. Access to our Talent team to help you reach your career growth goals. EOE/DFW Please note that this job description is not an exclusive or exhaustive list of all functions that a Director of Sales may be asked to perform

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Facilities Tech for the Postcard Cabins Asheboro, NC. Job Purpose: The Maintenance 1 is responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel, and is responsible for the administration of the company's maintenance and life safety programs to include purchasing, preventative maintenance, equipment repairs, hotel security and life safety and supervision of the maintenance department. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Ensure customer satisfaction at all times, modeling and adhering to the Guest Service Standards Ensure compliance with all company, state, local and federal policies/guidelines pertaining to the maintenance of a clean, safe environment for associates, guests and vendors. Ensure proper operations of the hotel's equipment and systems, to include life safety, telecommunications, key control, HVAC, plumbing, mechanical, electrical, pool, kitchen equipment, laundry equipment and any other related systems and equipment. Ensure maintenance request orders are handled in a prompt and courteous manner including logging and follow up. Communicate with Assistant General Manager, OM and/or General Manager on a regular basis regarding the specific and overall condition of the building structure(s), related systems. Supervise any external contractors who may be employed by the hotel to carry out maintenance work. Adheres to all work rules, procedures and policies established by the company. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Most tasks are performed in a team environment There is no direct supervision. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Preferred knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, and refrigeration equipment. Preferred knowledge of plumbing and electrical systems, maintenance of records of power, water and fuel consumption. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Hourly Wage: $15.00 Paid Holidays: New Year's Day, Labor Day, Thanksgiving, and Christmas Day Other benefits: Career Growth Opportunities/Manage Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Cell phone allowance, Access to our Talent team to help you reach your career goals. Team Driven and Values Based Culture Same-day pay available Employee Assistance Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee discount Flexible schedule

Summary: The Bartender is responsible for maintaining a clean and inviting bar atmosphere for our hotel guests. The Bartender must take personal ownership for preparing and serving beverages and food to guests. The Bartender must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel. Job Duties: Arrive to work on time and give advance notice when absence is anticipated. Wear proper uniform and always have on your name tag. Make yourself available to employees and guests at all times. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact. Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact and a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs. Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards. Wash hands frequently. Be aware of all city, state and federal regulations concerning health codes and rules that specifically pertain to a place where food and beverage is served. Verify age prior to serving alcoholic beverages to any guests. Monitor guest intoxication to determine if a guest needs to be cut off. Prepare all beverages. Serve all beverage and food orders. Deliver any room service orders to the guest room. Secure payment for all orders. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make change correctly. Get guest room numbers to prevent non-payment. Keep all beverages and supplies stocked and fresh. Take inventory of beverage supplies. Inform management of your supply needs. Help other employees when needed. Refer guest requests or concerns to the appropriate department. Report pertinent information to the next shift orally and in log books. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate any alleged injuries which occur on the premises in the absence of the manager. An Incident Report (for guests) or an Accident report (for employees) should be completed. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Bartender must be able to lift 30 pounds, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds. Perform all duties assigned by manager. The Bartender may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.

Job DescriptionDescription: An Engineer Tech for Summit Hospitality Group is responsible for the general maintenance of the guest rooms/suites, meeting spaces, public areas, front of the house, and work areas/rooms on property. The Engineer Tech will be directed and supervised by the Chief Engineer and General Manager and perform repairs and maintenance on mechanical, electrical, plumbing, HVAC, kitchen, and laundry equipment as well as exterior physical assets of the hotel. Interacts on a daily basis with management, guests, and staff. Requirements: PREREQUISITES/QUALIFICATIONS: · 2-3 years maintenance experience for hotels/restaurants/apartment/commercial · Computer literate · Skilled at recognizing potential safety hazards and security problems and act upon them immediately. · Excellent people engagement skills and problem solving · Demonstrated ability to multi-task · High school diploma or equivalent preferred · Command of the English language including speaking, writing, reading · Flexible availability for AM/PM and weekends and holidays · 18 years or older · Customer service oriented · Experience performing repairs on mechanical, electrical, kitchen, and laundry equipment DUTIES & RESPONSIBILITIES: · The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Ensures complete guest satisfaction in a friendly and helpful manner · Maintains HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing and landscaping · Preventative maintenance for hotel product quality standards · Assists in checking electrical systems for AC/TVs, lighting, and makes minor repairs or replacements · Assists in checking making repairs on general plumbing systems, toilets, fixtures, sinks, kitchen and laundry equipment · Refurbishes and paints repairs furniture in guest rooms, public space, and office/staff areas · Pitches in and trouble shoots problems on a proactive basis and helps co-workers as a team player. · Supports established policies and procedures for Corporate and Brand standards · Supports hotel's training needs and efforts · Keeps full property in a condition that meets or exceeds Quality Assurance audits · Participates in hotel safety procedures and Safety Committee · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. WORK ENVIRONMENT: · Flexible work schedule, able to work all shifts · Able to lift 50 lbs. · Extended periods of time standing, walking, sitting, reaching or bending · Valid Driver's license

Summary: The Housekeeper/Room Attendant is responsible for maintaining clean, comfortable rooms. Be ready to begin work at the specified time; in the appropriate uniform with a name tag and personal safety device. Punch in on time card and obtain work schedule from the designated individual. Clean all assigned rooms and common areas as specified by Head Housekeeper or manager. Report all maintenance problems to manager. Restock housekeeping carts at end of each shift and empty vacuum and garbage. Turn in all lost and found items immediately. Keep all storage areas neat. Keep all storage closets locked. Complete missing linen report for each room. Mark each room cleaned on the housekeeping sheet and report all cleaned rooms to the front desk immediately. Inspect furniture, fixtures and equipment daily. Report problems to the manager. Maintain control of room keys at all times. Housekeeper keys and collected room keys should be kept in the housekeepers smock until returned to front desk. Never leave keys on housekeeping carts. Always be on the alert for any potential safety hazards and report them to the manager in writing. Each employee is a part of the hotel security team. Always speak to each guest with whom you come in contact with in the hotel. Be courteous and friendly. All business is to be kept confidential on and off duty. Perform all duties assigned by the Head Housekeeper or manager.

Summary: The Host/Hostess is responsible for maintaining a clean and inviting complimentary breakfast atmosphere for our hotel guests. The host/hostess must take personal ownership for preparing and serving the complimentary breakfast. The host/hostess must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel. Job Duties: Arrive to work on time and give advance notice when absence is anticipated. Wear proper uniform and always have on your name tag. Treat guest properly with respect and turn in all lost and found items. Be honest with hotel employees and guests Make yourself available to employees and guests at all times. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact. Convey interest and concern for guest's needs or complaints. Put yourself in the other person's place. Respond promptly to employee or guest's inquiries or complaints. Demonstrate a commitment to servicing the guest. Make sure all is reported to Manager. Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact and a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs. Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards. Write down maintenance or security problems to ensure they are not overlooked. Prepare all food and beverages. Keep all supplies, breakfast food and drinking products stocked and fresh. Take inventory of food, beverage and supplies. Inform management of your supply needs. Stock and restock all food, beverage, and supplies and be able to operate the service equipment. Help other employees when needed. Refer guest requests or concerns to appropriate department. Report pertinent information to the next shift orally and in log books. Respond to guest issues received by other employees. Continue and maintain a working relationship with other employees. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries which occur on the premises. An Incident Report (for guests) or Accident Report (for employee) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Understand the relationship of complimentary service to guest satisfaction and other areas of the hotel. Pour coffee and juice when refills are needed. Provide accurate information and directions to guests. Perform all duties assigned by manager. The host/hostess may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.

Description: SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION SUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount. PREREQUISITES/QUALIFICATIONS: A minimum of 2-5 years of experience with name-brand hotel/restaurant companies 2-5 years of progressive management experience preferred Service-oriented style with professional presentation and interpersonal skills Hotel/Hospitality degree is an asset Clear concise, written and verbal communication skills (English) Proficient in Microsoft & Excel High energy, entrepreneurial spirit, motivational leader. Interest in career progression in hotel/hospitality management roles WORK ENVIRONMENT: Flexible work schedule Able to lift 25 lbs. Valid Driver's License Sitting, standing, and moving for extended periods of time Benefits: Personal time/Vacation time Insurance benefits Quarterly Bonuses Hotel Discounts Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements: DUTIES & RESPONSIBILITIES: The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt Responsible for short and long term planning and management of the hotel's Front Office operations Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel Strict adherence to the approved budget for the hotel operations Ensure proper staffing levels for customer service goals Maintain guest room inventory Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures Perform all tasks of a Front Office staff as needed to facilitate service Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections Maintain excellent communications with Housekeeping Department Maintain information on prices, rates, special packages, programs, etc. Investigate, analyze, resolve and report guest complaints in a timely fashion Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities Cover open shifts due to call offs and/or low business levels Must be able to work all shift including weekends and evenings Capable of developing and training subordinates Inspect public areas and ensure proper cleanliness Duties are subject to change and additional responsibilities/tasks may be assigned as needed

Concord Hospitality is hiring a Director of Sales & Marketing to lead sales strategy and drive revenue growth. We're looking for a motivated, service-driven leader with strong relationship-building skills and a creative, team-oriented approach. This role oversees all sales and marketing efforts while supporting our mission to be a "Great Place to Work for All." As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Key Responsibilities: * Deliver the highest quality of service to our customers at all times. * Develop and execute strategies to drive business in both new and existing markets. * Establish and maintain strong relationships with clients and business partners. * Guide sales and marketing efforts, including advertising, public relations, and administrative reporting. * Lead sales initiatives in alignment with the property's Marketing Plan. * Understand and monitor industry trends and the competitive landscape. * Analyze financial and market data to support strategic decision-making. * Organize, prioritize, and document work to meet key business deadlines. * Collaborate with internal teams to ensure a unified and consistent customer experience. Qualifications: * Minimum of 3 years' experience as a Director of Sales or in a senior sales leadership role. * Proven success leading, motivating, and managing high-performing sales teams. * Strong written and verbal communication skills. * Excellent organizational and problem-solving abilities. * Prior brand experience and market knowledge preferred. Why Join Concord? At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including: * Medical, dental, vision, life, and disability insurance * 401(k) with company match * Tuition assistance * Discounted hotel stays * Extensive training and career development opportunities We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion. Salary Range: $70,084 - $87,605

JOB TITLE: NIGHT AUDITOR DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day's operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager. Qualifications: Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt. Strong leadership skills Excellent oral and written communication skills Demonstrates planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable Able to diagnose and repair simple computer problems Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc. Skilled in math and able to operate a 10 key by touch Responsibilities: Run audit reports/journals from Front Office Systems Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations Makes corrections and adjustments and handles all computer problems that might occur throughout shift Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations Ensures all reports and back-up vouchers are complete and filed promptly and properly Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Checks-in/Checks-out Guests Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based upon preferences and availability Drives the Revenue Management process Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions regarding hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Complete brand required training Duties are subject to change and additional duties may be assigned as needed Work Environment: Must have reliable source of transportation Flexible work schedule including weekends; position is referred to as third or late shift Sitting, standing, reaching, bending for extended periods of time Duties are subject to change and additional duties may be assigned as needed Benefits: Fulltime Employees Personal time after 90-days Insurance benefits after 90-days Vacation time after 1 year Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements: