Operations Manager @ Hilton Garden Inn Durham Southpoint
Summit Hospitality Incorporated job in Durham, NC
Description:
SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION
SUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount.
PREREQUISITES/QUALIFICATIONS:
A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
2-5 years of progressive management experience preferred
Service-oriented style with professional presentation and interpersonal skills
Hotel/Hospitality degree is an asset
Clear concise, written and verbal communication skills (English)
Proficient in Microsoft & Excel
High energy, entrepreneurial spirit, motivational leader.
Interest in career progression in hotel/hospitality management roles
WORK ENVIRONMENT:
Flexible work schedule
Able to lift 25 lbs.
Valid Driver's License
Sitting, standing, and moving for extended periods of time
Benefits:
Personal time/Vacation time
Insurance benefits
Quarterly Bonuses
Hotel Discounts
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Requirements:
DUTIES & RESPONSIBILITIES:
The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt
Responsible for short and long term planning and management of the hotel's Front Office operations
Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
Strict adherence to the approved budget for the hotel operations
Ensure proper staffing levels for customer service goals
Maintain guest room inventory
Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
Perform all tasks of a Front Office staff as needed to facilitate service
Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
Maintain excellent communications with Housekeeping Department
Maintain information on prices, rates, special packages, programs, etc.
Investigate, analyze, resolve and report guest complaints in a timely fashion
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
Cover open shifts due to call offs and/or low business levels
Must be able to work all shift including weekends and evenings
Capable of developing and training subordinates
Inspect public areas and ensure proper cleanliness
Duties are subject to change and additional responsibilities/tasks may be assigned as needed
Houseperson @ Residence Inn Charlotte Uptown
Summit Hospitality Incorporated job in Charlotte, NC
JOB TITLE: HOUSEPERSON
DEPARTMENT: HOUSEKEEPING/ ROOMS
REPORTS TO: HOUSEKEEPING MANAGER/OPERATIONS MANAGER
JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE
Summary: As a Houseperson for the Hotel Division of Summit Hospitality Group, you hold an essential position responsible for cleaning and maintaining public spaces with a high level of quality and professionalism and ensuring guest satisfaction is maintained. Cleaning public spaces including the exterior of the property, removing trash, cleaning hallways, and housekeeping are included responsibilities. This is a position that requires a sunny disposition, a willingness to assist other Associates, great patience, and a devotion to service are keys to success. Summit Hospitality Group prides itself in:
Service is the Ultimate Amenity.
Qualifications:
1-2 years of experience with name brand hotel housekeeping preferred
Preferred experience as Houseperson preferred
Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
Service oriented style with professional presentation
High energy and attention to detail
Teamwork and partnership attitude towards fellow associates and management
Responsibilities:
Maintain cleanliness of lobby, public restrooms, hallways, stairwells, guest laundry, fitness center, business center, outdoor spaces, parking facilities, offices, etc.
Perform walk around property; cleans with a critical eye making sure all property is in good working order and making sure that all areas are neat and tidy.
Assist with guest rooms to strip beds or take out trash
Aid in laundry through folding of linens, stocking carts and storage areas.
Set up meeting rooms with provided lay outs as needed.
Receive and store deliveries.
Follow proper key control procedures.
Use all authorized cleaning agents properly and safely.
Respect all hotel equipment and property and use with care to avoid unnecessary damage.
Maintain communication with all departments including Front Desk, Housekeeping, and Engineering and assist with guest requests.
Ensure uniform and personal appearance are clean and professional.
Maintain a friendly and approachable attitude towards guests and staff.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, co-workers, and management.
Perform all other duties as directed, developed, or assigned.
Work Environment:
Flexible work schedule including availability on weekends
Must have reliable source of transportation
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time
Must be able to work in all temperatures below 32 degrees and above 100 degrees and in all conditions; work will be inside and outside of hotel
Duties are subject to change and additional duties may be assigned as needed
Benefits:
Fulltime Employees
Personal time after 90-days
Insurance benefits after 90-days
Vacation time after 1 year
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Requirements:
Housekeeper
Archdale, NC job
Summary: The Housekeeper/Room Attendant is responsible for maintaining clean, comfortable rooms.
Be ready to begin work at the specified time; in the appropriate uniform with a name tag and personal safety device.
Punch in on time card and obtain work schedule from the designated individual.
Clean all assigned rooms and common areas as specified by Head Housekeeper or manager.
Report all maintenance problems to manager.
Restock housekeeping carts at end of each shift and empty vacuum and garbage.
Turn in all lost and found items immediately.
Keep all storage areas neat. Keep all storage closets locked.
Complete missing linen report for each room.
Mark each room cleaned on the housekeeping sheet and report all cleaned rooms to the front desk immediately.
Inspect furniture, fixtures and equipment daily. Report problems to the manager.
Maintain control of room keys at all times. Housekeeper keys and collected room keys should be kept in the housekeepers smock until returned to front desk. Never leave keys on housekeeping carts.
Always be on the alert for any potential safety hazards and report them to the manager in writing. Each employee is a part of the hotel security team.
Always speak to each guest with whom you come in contact with in the hotel. Be courteous and friendly.
All business is to be kept confidential on and off duty.
Perform all duties assigned by the Head Housekeeper or manager.
Front Desk Clerk
Greensboro, NC job
Front Desk Associate
The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time.
General Job Description
Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management.
Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility.
Maintain all paper work as required by your shift. Initial and date when applicable
Check registration cards for completeness, accuracy, and legibility
Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly
Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working
Keep all business confidential on and off duty
Know room rates, locations, and furnishings of all rooms
Know physical make-up of building - interior and exterior
Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room
Lock and secure the desk area at any time when required to leave the desk area.
Do all daily reports, statements, correspondence, etc., as dictated by your manager
Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable
Promote membership in the franchise's membership club
Help secure lodging for guest by referrals when hotel is full
Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions.
Be polite and present a friendly and caring image
Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property.
Check credit cards and guaranteed reservations for validity and acceptability
Know status of reservations on a daily and future basis
Be able to handle guest complaints
Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm
Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability
Each shift must keep lobby and office area clean at all times
Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly
Know the location of the ADA box and how to use it
Complete Call Back Sheet and file
Complete Room Availability form
Complete Comment Log for your shift
Complete Shift Verification Form
Know that computer equipment may not be used for personal use
Cell Phones and other types Social Media are not to be used during work time
Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds.
All other duties as assigned
Lead Maintenance Engineer
Charlotte, NC job
Why us?
Work Where you Belong!
Here we grow again! We are excited to add the lead maintainence engineer to our family here at the UNC Charlotte Marriott!
We are conveniently located on the campus on UNC Charlotte in the heart of University City, just a quick ride from Uptown on the Blue Light Rail Line. We are passionate about being the best employer in the city.
Sage Hotels vision is ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.
Make your mark at the quintessential spot in the University City, a true landmark location. We are loaded with benefits, a team-centric culture, and opportunities to grow your career.
Work where you belong.
A Rewarding Experience:
Opportunity to earn property incentives: upsell incentives, porterage, room service, and much more!
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Join us today!
Job Overview
Oversee department operations in absence Chief Engineer. Uphold and enforce safety standards. Supervise maintenance team, assign and delegate work orders and projects, inspect work as need. Provide regular feedback to maintenance team. Discuss and make suggestions regarding talent to Chief Engineer, challenges, and process improvements. Act as advisor to Chief Engineer and hotel management in areas of specialty. Perform department, office, business, and administrative duties as assigned. Train maintenance team. Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 and 2 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner.
Responsibilities
Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC.
Perform all essential functions of a Maintenance Technician 1 and 2.
Respond to and handle guest requests in a courteous, efficient, safe manner.
Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms.
Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings).
Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
Make rounds of the hotel property to ensure everything is in working order.
Clean and maintain all equipment and work areas.
Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift.
Document all parts used and parts needed to be purchased.
Handle elevator breakdowns.
Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program.
Complete work order request forms on a daily and timely basis.
Report any unsafe conditions to leadership.
Qualifications
Education/Formal Training
High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction
Experience
Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance.
Knowledge/Skills
Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques, LED read-outs, meters, and computer screens.
Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools.
Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized.
Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person.
Must be able to lift 75lbs. throughout an 8-hour shift.
Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs.
May be required to drive.
Environment
Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.
Auto-ApplyServer/Bartender
Greensboro, NC job
Summary: The Bartender is responsible for maintaining a clean and inviting bar atmosphere for our hotel guests. The Bartender must take personal ownership for preparing and serving beverages and food to guests. The Bartender must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel.
Job Duties:
Arrive to work on time and give advance notice when absence is anticipated. Wear proper uniform and always have on your name tag.
Make yourself available to employees and guests at all times. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact.
Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact and a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs.
Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards. Wash hands frequently.
Be aware of all city, state and federal regulations concerning health codes and rules that specifically pertain to a place where food and beverage is served. Verify age prior to serving alcoholic beverages to any guests. Monitor guest intoxication to determine if a guest needs to be cut off.
Prepare all beverages. Serve all beverage and food orders. Deliver any room service orders to the guest room.
Secure payment for all orders. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make change correctly. Get guest room numbers to prevent non-payment.
Keep all beverages and supplies stocked and fresh. Take inventory of beverage supplies. Inform management of your supply needs.
Help other employees when needed. Refer guest requests or concerns to the appropriate department. Report pertinent information to the next shift orally and in log books.
Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate any alleged injuries which occur on the premises in the absence of the manager. An Incident Report (for guests) or an Accident report (for employees) should be completed.
Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
Bartender must be able to lift 30 pounds, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds.
Perform all duties assigned by manager. The Bartender may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.
Laundry Attendant
Huntersville, NC job
Summary: The laundry operation is a priority area which should be staffed with a knowledgeable, well-trained attendant. This is a key position where profits are frequently lost. Correct laundry procedures will reduce utility bills, electricity for hot water and dryers, cost of supplies, laundry detergent, bleaches and softeners, as well as costly repair bills on the laundry equipment.
Job Duties: The job description for this position is only a general summary of the duties the laundry attendant may be required to perform. It may be necessary to perform other duties which are not listed below:
Be on duty at time specified by Head Housekeeper or manager. Dress should be appropriate uniform with name tag worn.
Help strip linens from rooms to begin washing.
Sort linens - put no more in laundry equipment than recommended per load.
Presoak all stained linens and hold for last load of day.
Use only the brand and amounts of laundry products specified by management. Report low inventory to head housekeeper or manager.
Wash white linens on hot. Duvets are to be washed in cold water only.
Clean dryer tops and lint vents as often as needed during the shift and at the end of shift. Keep lint from gathering around dryer drum. Clean dryer backs and vents.
Clean inside and outside of washers at end of shift.
Fold linens as specified.
Wash shower curtains and bedding as they are brought to the laundry. Do not allow to accumulate for long periods of time.
Sweep floor at each of each day. Mop when needed.
Keep linen storage area locked.
Do not leave machines running at end of work day.
Do not pile soiled linen on the floor.
Hang dry shower curtains.
No smoking in Laundry Room.
Perform other duties as assigned by Head Housekeeper or Manager.
OVERNIGHT Part-time Bellperson
Durham, NC job
Job Details: To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest requests including help with luggage, transportation, information, and other. DUTIES AND RESPONSIBILITIES:
* Greeting and assisting guests in a friendly and professional manner. Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed.
* Handling of luggage and boxes at guest and group registration and departure. Perform the task of tagging and storage of luggage when requested.
* Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending/ice machines, athletic club, video checkout, etc.
* Assisting in the delivery of keys, mail, faxes, and messages in a timely manner.
* Providing area directions and information.
* Assisting guests with valet parking and securing taxis when requested.
* Transporting guests to and from the airport.
* Able to drive and maintain hotel vans' cleanliness, maintenance, and fueling.
* Deliver and pick-up of guest laundry.
* Keeping porte cochere free of debris; ensuring trashcans are emptied daily.
* Answering telephones in a professional manner.
* Provide the RTP Shuttle Service when assigned.
* Use of GXP system to complete tasks and report issues/request
* Perform other assigned duties.
REQUIREMENTS:
* One-year public contact or customer service experience.
* Valid NC driver's license and very good driving record.
* Ability to communicate and provide excellent customer service.
* Basic computer skills
* Basic computational ability.
* Fluency in English with ability to speak, read, write and understand English communications in the workplace.
* Ability to solve problems and handling service issues or complaints.
* Ability to respond to guest requests and business volume quickly and efficiently.
* General knowledge of the community and attractions.
* Ability to learn about the hotel, its services and facilities.
* Ability to work as part of a team providing excellent guest services.
* Availability to work a flexible schedule including nights, holiday and weekend coverage.
PHYSICAL ABILITY:
* Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles.
* Ability to lift up to 50 lbs. as needed
* Maintains strong personal image and uniform standards
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
* Pay: This is an hourly position at $15 plus tips.
* Hours: OVERNIGHT shifts from 10pm- 6am
Inside Sales and Group Coordinator at the AC Hotel Raleigh Downtown
Summit Hospitality Incorporated job in Raleigh, NC
Job DescriptionDescription:
SUMMIT HOSPITALITY GROUP: INSIDE SALES & GROUP COORDINATOR
SUMMARY: The Inside Sales & Group Coordinator for the AC Hotel Raleigh Downtown is responsible for the inside group sales effort and assisting the sales and operations teams to ensure that all pre-event, event and post-event phases of group events are executed and communicated appropriately. Capture, qualify and close all new and past group leads driven through property, brand or 3rd party that drive top line revenues, market share and profitability to the portfolio of hotels within the market. In property liaison that is the primary contact for the event planner. Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction.
SCOPE OF THE ROLE:
The expectation of this position requires a minimum 40-hour work week which includes weekends/evenings (Saturday and/or Sunday).
Tactical and timely execution of hotel and market sales initiatives through group strategies
Responsible for pre-event, event, and post-event planning, communicating, and executing
Leverage our business and community relationships and drive group revenues into our portfolio of hotels
Reactive sales efforts to maximize business opportunities and revenue
Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience
Performance accountability though goal and activity achievement
JOB RESPONSIBILITIES AND DUTIES:
Monitor, qualify and respond urgently to all group business inquiries
Re-solicit all past groups for re-booking opportunities
Effectively manage the turnover process for all group bookings to the properties
Conduct site tours for wedding groups, blitzes, customer events and participate in trade shows
Responsible for attending all BEO meetings to include F&B Manager & Chef. Responsible for leading Resume meetings to include AGM, GSM, and any Front Desk Supervisors.
Responsible for entering in rooming list or client requested reservations
Responsible for ensuring that a method of payment is collected, entered into the PMS system, and authorized prior to the event
Responsible for posting & verifying all charges on group billing prior to sending to the customer
Responsible for distributing all banquet event orders by the direction of the Catering Sales Manager
Responsible for communicating any changes, additions, cancellations to the sales, revenue management and operations teams
Accurate tracking and account data entry into Customer Relationship Management system (CRM/Delphi)
Be knowledgeable about brand sales initiative, strategies, trainings, and systems
Participate in community events, associations, and organizations to promote our company's community presents
Participate in assigned corporate and brand sales training
Complete an annual self-performance appraisals
Communicate professionally, clearly, and concisely in all written and verbal communication
Requirements:
Previous hotel experience; preferred Marriott
Possesses excellent guest service skills
Highly organized and efficient; requires minimal oversight
Excellent written and verbal communication skills
Track record of effective communication skills amongst team members and different departments
Working knowledge of Microsoft Word, Excel, and Outlook
Strong work ethic; must lead by example
Ability to prepare, audit and understand hotel banquet event orders, group actual reports and agreements
F&B experience is a plus
CRM system experience (i.e.: Hotel Sales Pro, Delphi) is a plus
College degree or equivalent in Hospitality Management preferred
Strong interest in further hospitality career development
REPORTS TO:
Director of Sales
WORK ENVIRONMENT:
Flexible work schedule
Ability to lift 50 lbs.
Walking, sitting, standing, and bending/reaching for extended periods of time
Chief Engineer @ Homewood Suites Pinehurst
Summit Hospitality Incorporated job in Pinehurst, NC
Description:
Homewood Suites Pinehurst Chief Engineer JOB DESCRIPTION
SUMMARY: A Chief Engineer for Homewood Suites Pinehurst is responsible for the general maintenance of the guest rooms/suites, meeting spaces, public areas, front of the house, and work areas/rooms on property. The Chief Engineer Manager will be directed and supervised by the General Managers and perform repairs and maintenance on mechanical, electrical, plumbing, HVAC, kitchen, and laundry equipment as well as exterior physical assets of the hotels. The Engineering Department Manager will supervise and lead engineers and maintenance helpers daily.
PREREQUISITES/QUALIFICATIONS:
2-3 years maintenance/facility management experience
Computer literate
Team and goal oriented
Experience performing repairs on mechanical, electrical, kitchen, and laundry equipment
Comfortable providing training and direction to associates and helpers on daily repairs and trade work
Comfortable managing and directing outside vendors & contractors
Skilled at recognizing potential safety hazards and security problems and act upon them immediately
Excellent people engagement skills and problem solving
Demonstrated ability to multi-task
High school diploma or equivalent preferred
Command of the English language including speaking, writing, reading
Availability for AM/PM and weekends and holidays
Customer service oriented
Requirements:
DUTIES & RESPONSIBILITIES:
· Ensures complete guest satisfaction in a friendly and helpful manner
· Maintains HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, and landscaping
· Preventative maintenance for hotel product quality standards
· Assists in checking making repairs on general plumbing systems, toilets, fixtures, sinks, kitchen and laundry equipment
· Proactively troubleshoots and helps engineers on IT and building systems.
· Supports established policies and procedures for Corporate and Brand standards
· Supports hotel's training needs and efforts
· Assists in keeping properties in a condition that meets or exceeds Quality Assurance audits
· Leads departments in hotel safety procedures and Safety Committee
· Duties are subject to change and additional responsibilities/tasks may be assigned as needed.
WORK ENVIRONMENT:
Flexible work schedule
Able to lift 50 lbs.
Extended periods of time standing, walking, sitting, reaching or bending
Valid Driver's license
Benefits:
Vacation and Personal Time
Medical, Dental, Vision, Life Insurance
Hotel Discounts
Housekeeping Senior/Inspector @ Homewood Suites Pinehurst
Summit Hospitality Incorporated job in Pinehurst, NC
JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE
Summary: As a Housekeeper for the Hotel Division of Summit Hospitality Group, you hold an essential position responsible for cleaning guest rooms and public areas. Our guests expect and deserve a spotless environment when they check-in and stay with us. Adhering to Corporate and Brand standards for quality and cleanliness are paramount to our success. The Housekeeper who works for a Summit Hotel is friendly, helpful, efficient, and devoted to making all guests feel welcome and comfortable.
Qualifications:
1-2 years of experience with name brand hotel housekeeping preferred
Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
Service oriented style with professional presentation
High energy and attention to detail
Willingness to respond quickly to guest requests
Teamwork and partnership attitude towards fellow associates and management
Potential interest in being an Executive Housekeeper/Housekeeping Manager
Responsibilities:
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms.
Strip dirty linens off beds.
Replace dirty linens and terry with clean items.
Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.
Work Environment:
Flexible work schedule including availability on weekends
Must have reliable source of transportation
Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time
Duties are subject to change and additional duties may be assigned as needed
Benefits:
Fulltime Employees
Personal time
Insurance benefits
Vacation time
Hotel Discounts
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Requirements:
Host/Hostess
Wake Forest, NC job
The host/hostess is responsible for maintaining a clean and inviting complimentary breakfast atmosphere for our hotel guests. The host/hostess must take personal ownership for preparing and serving the complimentary breakfast. The host/hostess must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel.
Arrive to work on time and give advance notice when absence is anticipated. Wear proper uniform and always have on your name tag
Treat guest properly with respect and turn in all lost and found items. Be honest with hotel employees and guests
Make yourself available to employees and guests at all times. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact. Convey interest and concern for guest's needs or complaints. Put yourself in the other person's place
Respond promptly to employee or guest's inquiries or complaints. Demonstrate a commitment to servicing the guest. Make sure all is reported to Manager.
Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact, nor, or a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs.
Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards. Write down maintenance or security problems to ensure they are not overlooked.
Prepare all food and beverages. Keep all supplies, breakfast food and drinking products stocked and fresh. Take inventory of food, beverage and supplies. Inform management of your supply needs. Stock and restock all food, beverage, and supplies and be able to operate the service equipment.
Help other employees when needed. Refer guest requests or concerns to appropriate department. Report pertinent information to the next shift orally and in log books. Respond to guest issues received by other employees. Continue and maintain a working relationship with other employees.
Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries which occur on the premises. An Incident Report (for guests) or Accident Report (for employee) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
Understand the relationship of complimentary service to guest satisfaction and other areas of the hotel. Pour coffee and juice when refills are needed. Provide accurate information and directions to guests.
Host/hostel must be able to lift 30 pounds, bend stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds.
Perform all duties assigned by manager. The host/hostess may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.
Employees are to follow all company policies and procedures as stated as well as any new policy implemented in the future.
Engineer Tech @ Hyatt Place Durham Southpoint
Summit Hospitality Incorporated job in Durham, NC
JOB TITLE: ENGINEER TECH
DEPARTMENT: ENGINEERING
REPORTS TO: CHIEF ENGINEER/OPERATIONS MANAGER
JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE
Summary: As an Engineer Tech for the Hotel Division of Summit Hospitality Group, you hold an essential position responsible for performing a variety of work in the maintenance and repair of the hotel's facilities, and equipment. Will promote a safe working environment and quality of service to achieve maximum guest satisfaction. The Engineer Tech will work with managers, inspectors, and department heads to ensure maximum efficiency and safety and shall strive to always provide service to both internal and external guests.
Qualifications:
1-2 years of experience with name brand hotel Engineer experience preferred
Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
Service oriented style with professional presentation
High energy and attention to detail
Teamwork and partnership attitude towards fellow associates and management
Requirements:
Responsibilities:
Ensures complete guest satisfaction. Treats guest in friendly and helpful manner.
Assists with preventative maintenance and completing work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc. to maintain the hotel and keep the product quality to standard.
Performs other preventative maintenance assignments on a scheduled basis such as “room care”.
Services the hotel's pool, including adjusting chemicals and cleaning filters, completing maintenance request forms and record logs.
Assists in checking and making minor repairs on general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment.
Responds in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
Must be able to recognize potential safety hazards and security problems in the hotel and act upon each, accordingly; be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
Must have some knowledge associated with HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
Must be willing and able to be responsive to complaints and maintenance and be willing and able to “pitch-in” and help co-workers with their job duties and be a team player.
Maintains all franchise standards and follow-up on inspection deficiencies.
Investigates guest complaints.
Assists in conducting the departmental operational audits and assists in developing corrective action plans.
Practices the “Summit Hospitality Culture” and ensures all cultural expectations are implemented and regularly practiced.
Supports hotel's training needs and efforts.
Duties are subject to change and additional responsibilities/tasks may be assigned as needed.
Work Environment:
Flexible work schedule including availability on weekends
Must have reliable source of transportation
Must be able to stand up and move about the facility for the majority of shift
Must be able to occasionally lift, carry, push & pull up to 50 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis
Must be able to frequently handle objects and equipment to maintain the facility
The physical demands described here are representative of those that must be met by associate to successfully perform the essential functions of this job.
Must have the ability to obtain and/or maintain any government required licenses, certificates, or permits
Benefits:
Fulltime Employees
Personal time after 90-days
Insurance benefits after 90-days
Vacation Time
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
OEM Sales Mgr
Durham, NC job
As the Sales Manager, you will: * Always provide the highest levels of customer service to internal partners and external clients. * Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
* Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
* Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
* Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events.
* Be willing and able to attend customer functions as needed.
* Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
* Gain knowledge of hotel's food and beverage products, pricing, and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success.
* Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
* Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
* Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
* Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals.
* Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
* Carry out any reasonable requests made by Management and seek to comply with company's policies and procedures.
Benefits of Working for Concord Hospitality
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---
"We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All."
Facilities Technician PC Postcard Cabins Asheboro, NC
Asheboro, NC job
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Facilities Tech for the Postcard Cabins Asheboro, NC.
Job Purpose:
The Maintenance 1 is responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel, and is responsible for the administration of the company's maintenance and life safety programs to include purchasing, preventative maintenance, equipment repairs, hotel security and life safety and supervision of the maintenance department. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Ensure customer satisfaction at all times, modeling and adhering to the Guest Service Standards
Ensure compliance with all company, state, local and federal policies/guidelines pertaining to the maintenance of a clean, safe environment for associates, guests and vendors.
Ensure proper operations of the hotel's equipment and systems, to include life safety, telecommunications, key control, HVAC, plumbing, mechanical, electrical, pool, kitchen equipment, laundry equipment and any other related systems and equipment.
Ensure maintenance request orders are handled in a prompt and courteous manner including logging and follow up.
Communicate with Assistant General Manager, OM and/or General Manager on a regular basis regarding the specific and overall condition of the building structure(s), related systems.
Supervise any external contractors who may be employed by the hotel to carry out maintenance work.
Adheres to all work rules, procedures and policies established by the company.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Most tasks are performed in a team environment There is no direct supervision.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Preferred knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, and refrigeration equipment.
Preferred knowledge of plumbing and electrical systems, maintenance of records of power, water and fuel consumption.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Hourly Wage: $15.00
Paid Holidays: New Year's Day, Labor Day, Thanksgiving, and Christmas Day
Other benefits: Career Growth Opportunities/Manage Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Cell phone allowance, Access to our Talent team to help you reach your career goals.
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee discount
Flexible schedule
Auto-ApplyBarback / Busser @AC Hotel Raleigh Downtown
Summit Hospitality Incorporated job in Raleigh, NC
Description:
SUMMIT HOSPITALITY GROUP: BARBACK/BUSSER JOB DESCRIPTION
SUMMARY: The Banquet Server position for Summit Hospitality hotels is responsible for set-up of banquet facilities and serving food and beverages in a friendly, courteous, and professional manner according to established hospitality standards set the hotel.
PREREQUISITES:
· Previous busser, barback, food runner, or expeditor experience, preferably from a hotel, restaurant, country club, or banquet facility.
· Strong work ethic.
· Ability to hustle and stay on task.
· Knowledge of appropriate table settings and service-ware for a variety of set-up environments.
· Keep the bar stocked with liquor, syrups, glasses, napkins and all other necessary items before and during service hours.
· Service orientation to do whatever it takes to ensure guest satisfaction.
· Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees.
· Good basic mathematical skills.
DUTIES & RESPONSIBILITIES:
· The expectations of this position requires a 40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your Supervisor. This only applies to Associates who are non-exempt.
· Responsible for setting up banquet room(s) as instructed by Banquet Manager, Captain, Director of Catering, Food & Beverage Manager, or Hotel senior management.
· Responsible for preparing garnishes, refill ice wells, change beer kegs and restock napkins and straws as needed.
· Responsible for serving food and beverages in the order and expectation of the Restaurant/Bar Manager to ensure consistency, timeliness, and proper temperature of all products. Replenish beverages as necessary.
· Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function according to plan.
· Clean up the spills, remove the glassware and organize the counter.
· Reset the Restaurant/Bar/Lounge according to the Manager's plan for the next function.
· Perform all side work to include replenishing condiments and restocking Lounge shelves/storage with supplies.
· Responsible for performing general cleaning tasks using standard hotel cleaning products as assigned to adhere prevailing health and sanitation standards.
· Responsible for abiding by all Federal, State, City, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
· Ensures security for all the hotel's guests, employees, and property assets.
· Enforces established policies and procedures for Summit Hospitality and the hotel's brand.
· Duties are subject to change and additional responsibilities/tasks may be assigned as needed.
QUALIFICATIONS:
• Full-service restaurant, bar, or lounge experience preferred.
• Must be self-directed and follow tasks and responsibilities.
• Ability to setup, breakdown, support, and multitask.
WORK ENVIRONMENT:
• Ability to walk, stand, sit, bend, and reach for extended periods of time
• Safe Serv certified
• Valid Driver's license
• Flexible work schedule.
• Ability to lift 50 lbs.
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Requirements:
Kitchen Porter / Dishwasher at Residence Inn Raleigh Downtown
Summit Hospitality Incorporated job in Raleigh, NC
Description: SUMMIT HOSPITALITY GROUP: DISHWASHER/ KITCHEN PORTER JOB DESCRIPTION
SUMMARY: The Dishwasher/ Kitchen Porter for Summit Hospitality is responsible to gather and wash dishes when guests leave a banquet or meeting event on the hotel property and/or onsite restaurant. The position includes cleaning and maintaining a proper work environment and constant interaction with other Associates to ensure guests have a pleasant and positive memory of service at all levels. Requires flexible work schedule for days/evenings/weekends.
RESPONSIBILITIES AND QUALIFICATIONS:
• Previous experience in hotel/restaurant with major brand, Marriott, Hilton, Hyatt, preferred.
• High School Diploma or GED equivalent.
• Exceptional people skills: ability to learn quickly and efficiently.
• Professional communication skills both verbal and written (English Proficiency).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Clean pans, pots, dishes, silverware, glasses, and other elements of service used in the kitchen or restaurant
• Scrape, sort, stack dirty dishes, load them into the dishwashing machine and the add soap according to directions and turn it on for cleaning
• Once the cleaning operation is complete, unload the dishes, etc. and put them in their designated places to be re-used again
• Transfer equipment from storage areas to work stations
• Clean floors, equipment, countertops, and walls
• If requested, stock supply of food and help cooking staff
• Follow all Health and Safety practices at all times
• Maintain a proper appearance
• Work well with other Associates in a fast-paced environment
• Follow directions of Supervisor
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed
WORK ENVIRONMENT:
• Flexible schedule including early mornings/evenings and weekends
• Reliable transportation
• Food Handling certifications as required by applicable law
• Able to sit, stand, walk, lift, bend, and reach for extended periods of time
• Good hand-eye coordination with repeated movements of hands
• Able to lift 50 lbs.
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Requirements:
Inside Sales Group & Events Manager @ The Residence Inn Crabtree
Summit Hospitality Incorporated job in Raleigh, NC
Job DescriptionDescription:
The Inside Sales & Group Manager for the North Raleigh Market is a key contributor to the success of group sales and event execution across affiliated properties. This role manages all phases of group business-from lead generation and qualification to post-event follow-up-while serving as the primary in-market contact for event planners. Through proactive communication and collaboration with sales, revenue, and operations teams, the coordinator ensures exceptional client experiences, drives revenue growth, and supports the strategic expansion of the hotel portfolio.
Overall Responsibilities:
· Responsible for pre-event/group, event/group, and post-event/group planning & communicating
· Build and maintain strong group contact relationships
· Advocate service excellence, teamwork and an environment to have fun, learn and succeed
· Work effectively with upper management to communicate, collaborate and support the company/hotel objectives
· The expectation of this position requires a minimum 40-hour work week which may include weekends/evenings (Saturday and/or Sunday).
· Tactical and timely execution of hotel and market sales initiatives through group strategies
· Leverage our business and community relationships and drive group revenues into our portfolio of hotels
· Reactive sales efforts to maximize business opportunities and revenue
· Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience
· Performance accountability though goal and activity achievement
Requirements:
Primary Responsibilities:
· Serve as the main point of contact for all group/event turnovers received from Area Sales Managers.
· Accurately build group blocks in FOSSE and verify all event turnover details to ensure correct room block setup and proper data entry in all relevant fields.
· Collaborate daily with properties and the Revenue Manager to wash and balance room inventory.
· Create and maintain digital event files for each group/event turnover.
· Conduct personal introductions to clients as the hotel contact following the initial Sales Manager introduction.
· Communicate all changes, additions, and cancellations to Sales, Revenue Management, and Operations teams.
· Ensure accurate tracking and data entry in the Customer Relationship Management system (CRM/Delphi).
· Create, modify, and distribute Banquet Event Orders (BEOs) for applicable bookings.
· Enter rooming lists and client-requested reservations into the system.
· Ensure method of payment is collected, entered into the PMS system, and authorized prior to the event.
· Follow up with clients to gather all necessary information for a successful event (e.g., cut-off dates, welcome notes, credit card authorizations).
· Verify all charges on group billing prior to sending final invoices to clients.
· Actively participate in sales meetings and advocate for group business.
· Communicate professionally and clearly in all written and verbal correspondence.
· Submit time-off requests in accordance with company policy.
· Conduct weekly or bi-weekly BEO meetings with Inside Sales and property operations teams, including AGM, GSM, and Front Desk Supervisors.
· Provide support to other sales team members as needed.
· Adhere to all Standard Operating Procedures (SOPs).
· Utilize management, communication, and organizational tools/systems effectively to meet individual and team goals.
· Re-solicit past groups for rebooking opportunities.
· Monitor, qualify, and respond promptly to all group business inquiries.
Additional Responsibilities:
· Post and verify all charges on group billing prior to client distribution.
· Stay informed on brand sales initiatives, strategies, trainings, and systems.
· Represent the hotel in community events, associations, and organizations to promote brand presence.
· Participate in assigned corporate and brand sales training programs.
· Complete annual self-performance appraisals.
· Respond to all Meeting Room Requests
· Respond to all courtesy blocks requests (10 rooms)
· Coordinate hotel accommodations for NC State visiting teams, qualifying team needs and expanding hotel relationships within the NC State Sports Teams network
· Managing the Travel Champ partnership. This includes renewing the annual Summit contract for Presidents Day Tournament and being POC for individual teams that contract with Raleigh hotels
Benefits:
· Personal time/ Vacation time for Fulltime associates
· Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental insurance for Fulltime associates
· Hotel Discounts
· Quarterly Bonuses
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Night Auditor / PT Weekends
Summit Hospitality Incorporated job in Durham, NC
JOB TITLE: NIGHT AUDITOR
DEPARTMENT: GUEST SERVICES
REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER
JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE
Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day's operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager.
Qualifications:
Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt.
Strong leadership skills
Excellent oral and written communication skills
Demonstrates planning and organizational ability
Able to prioritize and quickly change direction as needs arise
Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable
Able to diagnose and repair simple computer problems
Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc.
Skilled in math and able to operate a 10 key by touch
Responsibilities:
Run audit reports/journals from Front Office Systems
Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
Makes corrections and adjustments and handles all computer problems that might occur throughout shift
Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
Ensures all reports and back-up vouchers are complete and filed promptly and properly
Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
Reviews and corrects discrepancies in the Front Desk System
Ensures complete guest satisfaction
Checks-in/Checks-out Guests
Completes Guest registration process
Must be familiar with computer systems for Guest reservation information processing
Must verify and imprint Guest credit cards for authorization
Must be well versed in cash handling and accurately balance house bank
Assigns guests rooms based upon preferences and availability
Drives the Revenue Management process
Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
Answers questions regarding hotel facilities and services
Answers the telephone and books reservations
Answers Guest inquiries for local directions/events
Recommends local area restaurants, points of interest, or needs for transportation
Maintains cleanliness of front desk, lobby, and back office
Follows up promptly with Guest check-ins, complaints, and other requests
Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
Participates in Hotel Safety Committee
Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
Complete brand required training
Duties are subject to change and additional duties may be assigned as needed
Work Environment:
Must have reliable source of transportation
Flexible work schedule including weekends; position is referred to as third or late shift
Sitting, standing, reaching, bending for extended periods of time
Duties are subject to change and additional duties may be assigned as needed
Benefits:
Fulltime Employees
Personal time after 90-days
Insurance benefits after 90-days
Vacation time after 1 year
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Requirements:
Asbury Server
Summit Hospitality Incorporated job in Charlotte, NC
Job DescriptionDescription:
The Asbury Restaurant, inside the historic Dunhill hotel, Charlotte's oldest and only historic hotel is seeking team members for award winning modern southern restaurant. We are looking for experienced team members to ensures the highest quality level and consistency as it relates to service and food presentation.
PRIMARY RESPONSIBILITIES
*Assist guests of the restaurant and hotel to ensure that they are receiving the highest level of service while with us.
*Ensures each meal period is properly prepared to ensure menu product available to expedite the service experience. (ie, items must be available, desserts, milk, other menu products, etc…)
*Provides a professional image at all times through appearance, dress and grooming.
*Follows company policies and procedures and is able to effectively communicate them to culinary staff.
*Works and puts forth effort to accomplish vision and mission with others.
*Adds to job skills, education and work experience to self and others.
*Performs job in an honest, forthright manner, treating others fairly, consistently and with respect.
*Possesses the personal desire to be the best.
*Adapts to changing assignments, information, handles multiple assignments and changes.
*Applies imaginative and innovative methods on the job to increase efficiency.
*Possesses strong dedication and commitment to the company.
*Supports organization and activities with desire to stay with the organization long-term.
*Takes personal investment in the success of Hotel and Restaurant vision and mission.
*Views themselves and their work in a positive way.
*Other duties as assigned by Management
Requirements:
- Must work weekends
- AM Shifts start as early as 6AM.
- Must be able to work until 2:30 daily.
- Flexible for some nights
- Independent worker
- Strong F&B knowledge