summithospitality jobs in Raleigh, NC - 166 jobs

Description: SUMMIT HOSPITALITY GROUP: DISHWASHER/ KITCHEN PORTER JOB DESCRIPTION SUMMARY: The Dishwasher/ Kitchen Porter for Summit Hospitality is responsible to gather and wash dishes when guests leave a banquet or meeting event on the hotel property and/or onsite restaurant. The position includes cleaning and maintaining a proper work environment and constant interaction with other Associates to ensure guests have a pleasant and positive memory of service at all levels. Requires flexible work schedule for days/evenings/weekends. RESPONSIBILITIES AND QUALIFICATIONS: • Previous experience in hotel/restaurant with major brand, Marriott, Hilton, Hyatt, preferred. • High School Diploma or GED equivalent. • Exceptional people skills: ability to learn quickly and efficiently. • Professional communication skills both verbal and written (English Proficiency). ESSENTIAL DUTIES AND RESPONSIBILITIES: • Clean pans, pots, dishes, silverware, glasses, and other elements of service used in the kitchen or restaurant • Scrape, sort, stack dirty dishes, load them into the dishwashing machine and the add soap according to directions and turn it on for cleaning • Once the cleaning operation is complete, unload the dishes, etc. and put them in their designated places to be re-used again • Transfer equipment from storage areas to work stations • Clean floors, equipment, countertops, and walls • If requested, stock supply of food and help cooking staff • Follow all Health and Safety practices at all times • Maintain a proper appearance • Work well with other Associates in a fast-paced environment • Follow directions of Supervisor • Duties are subject to change and additional responsibilities/tasks may be assigned as needed WORK ENVIRONMENT: • Flexible schedule including early mornings/evenings and weekends • Reliable transportation • Food Handling certifications as required by applicable law • Able to sit, stand, walk, lift, bend, and reach for extended periods of time • Good hand-eye coordination with repeated movements of hands • Able to lift 50 lbs. Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Summary: The laundry operation is a priority area which should be staffed with a knowledgeable, well-trained attendant. This is a key position where profits are frequently lost. Correct laundry procedures will reduce utility bills, electricity for hot water and dryers, cost of supplies, laundry detergent, bleaches and softeners, as well as costly repair bills on the laundry equipment. Job Duties: The job description for this position is only a general summary of the duties the laundry attendant may be required to perform. It may be necessary to perform other duties which are not listed below: Be on duty at time specified by Head Housekeeper or manager. Dress should be appropriate uniform with name tag worn. Help strip linens from rooms to begin washing. Sort linens - put no more in laundry equipment than recommended per load. Presoak all stained linens and hold for last load of day. Use only the brand and amounts of laundry products specified by management. Report low inventory to head housekeeper or manager. Wash white linens on hot. Duvets are to be washed in cold water only. Clean dryer tops and lint vents as often as needed during the shift and at the end of shift. Keep lint from gathering around dryer drum. Clean dryer backs and vents. Clean inside and outside of washers at end of shift. Fold linens as specified. Wash shower curtains and bedding as they are brought to the laundry. Do not allow to accumulate for long periods of time. Sweep floor at each of each day. Mop when needed. Keep linen storage area locked. Do not leave machines running at end of work day. Do not pile soiled linen on the floor. Hang dry shower curtains. No smoking in Laundry Room. Perform other duties as assigned by Head Housekeeper or Manager.

We are hiring a Dishwasher! As a Dishwasher, you will: • Ensure the cleanliness of all dishware. Carefully wash by hand, and safely and skillfully operate the washing equipment, to thoroughly clean all service ware, cookware and utensils, including polishing stainless and silver ware. • Help maintain safety in the kitchen by clearing spills promptly, keeping all kitchen equipment, oven vents, all floor, wall, and cook surfaces, thoroughly clean. Empty, wash, and return trash bins over ¾ full. Keep the wash area organized. • Pitch in to help with special and deep cleaning projects. Fundamentals Prior dishwashing or kitchen experience is helpful. Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- “We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

We are hiring an OVERNIGHT Loss Prevention Officer who can secure the premises and personnel by patrolling property, monitoring surveillance equipment, and access points. This position will also act as a back up shuttle van driver. must be able to work a flexible schedule and have full availability. 3RD Shift 11pm - 7am - Starting rate: $18.00hr Do you always maintain your composure? Consider yourself dependable? Value a cooperative, team oriented work environment? If so, our Loss Prevention Officer role may be the right position for you. You will have the opportunity to look after the well-being of our Owners and guests, while experiencing our dedication to the well-being of our own associates - our most valuable asset. As the Loss Prevention Officer you will ensure security measures are in place and being followed. You assist in providing our guests a safe haven as well as or fellow team members a safe and productive work zone. Dependability, reliability, and calmness is needed in this role to be successful. You must be Customer Service oriented but always have safety as your top concern. Our owners will rely on you to protect the asset - the hotel specifically including the building, grounds and equipment. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Summary: Position is responsible for the safeguarding of hotel property, assets, guests, visitors and our associates. Some Key Responsibilities: Patrol hotel property to ensure the safety of our guests and employees and to protect the hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow up all investigations of crimes committed against hotel and persons. Assist sick or injured guests or employees, ensuring documentation and disposition of reports Initiate investigations, write incident reports/accident reports, monitors investigations to their timely conclusion and ensure appropriate follow up with guests, visitors and employees. Document all contacts at hotel and Concord as deemed necessary. Maintain accurate records while performing basic duties including but not limited to camera monitoring, shift activity log, codebook and employee and guest binder interaction. Assist supervisor in checking alarm systems and safety and fire department systems, closely monitoring security of building doors, service areas and delivery areas. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Job DescriptionDescription: Responsible for a multi-property, outside sales effort within a specific market. Proactively prospect, qualify, build business relationships and gain new business opportunities that drive top line revenues, market share and profitability to the portfolio of hotels within the market. Demonstrate effective internal and external communication, advocate an enthusiastic, professional work environment, and elevate our customer experience. Requirements: Overall Responsibilities · Tactical and timely execution of hotel and market sales initiatives through account strategies · Strategic account planning, result accountability, and reporting · Leverage our business and community relationships and drive business transient, group and extended stay revenues into our portfolio of hotel · Proactive sales efforts to maximize business opportunities and revenue · Provide a comprehensive business partnership with our accounts to drive loyalty, increase market share, and focus on customer experience · Performance accountability though goal and activity achievement Job Tasks · Conduct sales calls, prospecting, site tours, blitzes, customer events and participate in trade shows · Identify and pursue new business development through business drivers · Continue to grow existing account portfolio; replace underperforming accounts · Execute the account initiatives from the market and hotel sales & marketing business plan · Analyze operational and sales reports to identify opportunities and develop account strategies to gain market share, increase revenues and provide greater profits · Participate in departmental meetings and team outings · Report weekly on sales activity and bookings · Accurate tracking and account data entry into Customer Relationship Management system (CRM) · Be knowledgeable about brand sales initiative, strategies, trainings and systems · Manage assigned sponsorships and affiliations that align with the company's civic duty, community outreach and sales & marketing strategies · Participate in community events, associations and organizations to promote our company's community presents · Develop strategic business partnerships that provide leads, referrals, community awareness and direct sales · Participate and advocate customer entertainment events (athletic, concert & event tickets) · Participate in assigned corporate and brand sales training · Complete an annual self performance appraisals · Submit Paid Time Off requests in a timely fashion · Communicate professionally, clearly and concisely in all written and verbal communication · Understand and adhere to the processes, policies, and standards of Summit Hospitality Group Reports To · Area Director of Sales Benefits: · Personal time/ Vacation time · Simple IRA/Company matching · Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental insurance for Fulltime associates · Hotel Discounts · Quarterly Bonuses Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Key Responsibilities: • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use • Act as Manager on Duty, supporting hotel-wide operations when required • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams • Produce accurate financial reports in a timely manner • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards • Mentor and develop management talent within the front office team Qualifications: • Proven leadership experience in hotel front office or guest services management • Strong customer service philosophy and ability to foster a guest-first culture • Knowledge of revenue management, financial reporting, and hotel operations • Excellent communication, training, and problem-solving skills • Familiarity with HR best practices and compliance standards Benefits Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Summary: This position enables the company to maintain a clean and attractive property as well as ensure repairs are completed in a timely manner. The manager is responsible for preparing the “Maintenance Daily Work Schedule.” The duties will be prioritized according to the order in which the manager wants the work performed. The maintenance person is to pick up the work schedule at the beginning of each shift. Maintenance employees should maintain an attractive property. All litter should be picked up, and the parking lot should be swept up and free of trash. Maintenance is responsible for weeding and watering shrubs, plants and flowers in landscaped areas. All plants, shrubs, etc., are to be watered every other day in the summer when it does not rain. The qualifications of the maintenance person will determine to what extent they are involved in maintenance work to the buildings and rooms. Proper use of safety equipment should be reviewed with employees periodically. Caution should always be used in operating power tools, mowers, clippers and when using chemicals, paint, drain cleaners, etc. Job Duties: The job description for this position is only a general summary of the duties the maintenance person may be required to perform. It may be necessary to perform other duties which are not listed below: Be in proper uniform - name tag is to be worn. Maintain grounds and pool. Replace burned out light bulbs in corridors and on building exterior. Collect room maintenance cards from front desk to correct problems that have occurred since the manager prepared the daily work schedule. Perform preventative maintenance on laundry equipment. Repair loose door knobs. Repair, replace and rotate locks as needed. Repair damaged furniture. Keep ice and snow off walkways and entrance. Paint and/or repair damaged walls. Clean A/C filters. Repair leaking or clogged plumbing. Repair damaged carpet. Replace or repair damaged wallpaper. Repair damaged or loose pictures and mirrors. Adjust door closures and repair loose door frames. Clean exterior windows. Perform routine maintenance of lawn mowers and other equipment. Maintain interior and exterior woodwork and trim. Re-caulk windows, bathtubs, sinks, and commodes. Treat for mold and mildew. Perform preventative maintenance on vacuum cleaners. Repair light fixtures and lamps. Conduct ongoing room preventative maintenance. Perform additional duties as assigned. Responds to emergency situations during and after hours for the purpose of resolving immediate safety concerns.

Job DescriptionDescription: SUMMIT HOSPITALITY GROUP: INSIDE SALES & GROUP COORDINATOR SUMMARY: The Inside Sales & Group Coordinator for the AC Hotel Raleigh Downtown is responsible for the inside group sales effort and assisting the sales and operations teams to ensure that all pre-event, event and post-event phases of group events are executed and communicated appropriately. Capture, qualify and close all new and past group leads driven through property, brand or 3rd party that drive top line revenues, market share and profitability to the portfolio of hotels within the market. In property liaison that is the primary contact for the event planner. Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction. SCOPE OF THE ROLE: The expectation of this position requires a minimum 40-hour work week which includes weekends/evenings (Saturday and/or Sunday). Tactical and timely execution of hotel and market sales initiatives through group strategies Responsible for pre-event, event, and post-event planning, communicating, and executing Leverage our business and community relationships and drive group revenues into our portfolio of hotels Reactive sales efforts to maximize business opportunities and revenue Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience Performance accountability though goal and activity achievement JOB RESPONSIBILITIES AND DUTIES: Monitor, qualify and respond urgently to all group business inquiries Re-solicit all past groups for re-booking opportunities Effectively manage the turnover process for all group bookings to the properties Conduct site tours for wedding groups, blitzes, customer events and participate in trade shows Responsible for attending all BEO meetings to include F&B Manager & Chef. Responsible for leading Resume meetings to include AGM, GSM, and any Front Desk Supervisors. Responsible for entering in rooming list or client requested reservations Responsible for ensuring that a method of payment is collected, entered into the PMS system, and authorized prior to the event Responsible for posting & verifying all charges on group billing prior to sending to the customer Responsible for distributing all banquet event orders by the direction of the Catering Sales Manager Responsible for communicating any changes, additions, cancellations to the sales, revenue management and operations teams Accurate tracking and account data entry into Customer Relationship Management system (CRM/Delphi) Be knowledgeable about brand sales initiative, strategies, trainings, and systems Participate in community events, associations, and organizations to promote our company's community presents Participate in assigned corporate and brand sales training Complete an annual self-performance appraisals Communicate professionally, clearly, and concisely in all written and verbal communication Requirements: Previous hotel experience; preferred Marriott Possesses excellent guest service skills Highly organized and efficient; requires minimal oversight Excellent written and verbal communication skills Track record of effective communication skills amongst team members and different departments Working knowledge of Microsoft Word, Excel, and Outlook Strong work ethic; must lead by example Ability to prepare, audit and understand hotel banquet event orders, group actual reports and agreements F&B experience is a plus CRM system experience (i.e.: Hotel Sales Pro, Delphi) is a plus College degree or equivalent in Hospitality Management preferred Strong interest in further hospitality career development REPORTS TO: Director of Sales WORK ENVIRONMENT: Flexible work schedule Ability to lift 50 lbs. Walking, sitting, standing, and bending/reaching for extended periods of time

Job Details: To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest requests including help with luggage, transportation, information, and other. DUTIES AND RESPONSIBILITIES: Greeting and assisting guests in a friendly and professional manner. Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed. Handling of luggage and boxes at guest and group registration and departure. Perform the task of tagging and storage of luggage when requested. Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending/ice machines, athletic club, video checkout, etc. Assisting in the delivery of keys, mail, faxes, and messages in a timely manner. Providing area directions and information. Assisting guests with valet parking and securing taxis when requested. Transporting guests to and from the airport. Able to drive and maintain hotel vans' cleanliness, maintenance, and fueling. Deliver and pick-up of guest laundry. Keeping porte cochere free of debris; ensuring trashcans are emptied daily. Answering telephones in a professional manner. Provide the RTP Shuttle Service when assigned. Use of GXP system to complete tasks and report issues/request Perform other assigned duties. REQUIREMENTS: One-year public contact or customer service experience. Valid NC driver's license and very good driving record. Ability to communicate and provide excellent customer service. Basic computer skills Basic computational ability. Fluency in English with ability to speak, read, write and understand English communications in the workplace. Ability to solve problems and handling service issues or complaints. Ability to respond to guest requests and business volume quickly and efficiently. General knowledge of the community and attractions. Ability to learn about the hotel, its services and facilities. Ability to work as part of a team providing excellent guest services. Availability to work a flexible schedule including nights, holiday and weekend coverage. PHYSICAL ABILITY: Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles. Ability to lift up to 50 lbs. as needed Maintains strong personal image and uniform standards Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Pay: This is an hourly position at $15 plus tips. Hours: OVERNIGHT shifts from 10pm- 6am

Summary: To ensure continuing long-term revenue maximization and profitability while adhering to the pricing and market philosophy of continuous improvement of quality and service; protection of the owner's asset, including physical structure, financial stability and reputation. Responsibilities: General Manager must blend strategic thinking for long-term success with tactical planning and action. Communication with and through department heads is crucial to ensuring the success of these plans. The General Manager is also the chief executive officer of a small business and needs to be able to relate to other business leaders on an equal basis, through sales calls and community involvement. Typical Daily Activities: Required office hours for managers are as follows: Monday through Wednesday 7 a.m. - 5 p.m. or 8 a.m. - 6 p.m. Thursday and Friday 7 a.m. - 4 p.m. or 8 a.m. - 5 p.m. Friday (if a manager's reception) 7 a.m. - 2 p.m. or 8 a.m. - 3 p.m. Saturday 8 a.m. - Noon A one-hour lunch break is taken Monday through Friday Meet with each department head, either individually or as a group, to review the day's planned activities, maintain focus and troubleshoot problems. Visit each department area (Housekeeping/Laundry, Maintenance Shop, Sales Office, etc.). Greet as many employees as possible in the course of your visits. 'Work' breakfast bar; visit with guests (to solicit guest comments and obtain sales leads and referrals). Make sure the breakfast presentation is attractive, well stocked and adheres to our hotel standards. Tour the property, both interior and exterior, including pool, parking lot, corridors, meeting rooms and inspection of several guest rooms. Follow up on action items with department heads or staff members. Check reservations, review and analyze room inventory and forecast. Review and prepare daily business reports. Implement revenue maximization strategies. Review and approve audit pack. Prepare and/or verify and approve deposit. Conduct five personal sales calls, either in person or over the telephone Tuesday through Friday. Balance accounts receivables, verify billing, send statements and call past due accounts. Review and sign applicable logs: front desk, security, etc. Follow up on items requiring action. Review previous day's labor cost; compare to required labor standards. Weekly Activities: Review activities designed to develop and maintain guest loyalty. Prepare or approve weekly payroll, compare to labor standards. Review progress on Preventive Maintenance Program and special projects. Review and follow up on maintenance requests. Review Housekeeping performance: quality inspections, efficiency (minutes per room), and deep cleaning. Forecast occupancy and sales for 90-day period and adjust business operations as needed. Report all newly hired and rehired employees to your State Directory of New Hires. Monthly Activities: Drive by all billboards. Follow up on any problems. Attend community meetings and activities, such as Chamber of Commerce meetings or mixers, Convention and Visitors' Bureau or Hospitality Association meetings, etc. Review financial performance on cost analysis. Review information on revenue performance and Guest Satisfaction Ratings report for quality and service performance. Share with department heads, prepare action steps and follow up; communicate with all staff members. Review hotel sales and marketing plan. Prepare scheduled action items. Evaluate plan and take appropriate actions. Review all training needs and schedule appropriate actions. Meetings: Daily management meeting with all department heads to review day's planned activities, maintain focus, troubleshoot problems and maximize opportunities. Weekly staff meeting with all department heads to review forecast, groups and/or meetings, staff training issues, budget adjustments and capital project. Weekly sales meeting with all sales staff (if any) and assistant general manager to discuss sales call volume and reports, forecast, performance against budget and to determine strategies. Weekly revenue meeting with sales manager, assistant general manager and front desk manager. Facilitate monthly meetings to discuss issues related to hotel improvement plans, team communication, employee motivation and other topics. Monthly all-staff meeting with all hotel employees, general manager and department heads report to the entire staff on operations, financial, quality results and progress toward goals in each area. Progress toward goals should be the primary focus of the meeting, with celebrations and milestones and individual improvement. Hotels often hold other types of meetings, such as safety and security meetings, inter-departmental problem-solving sessions and various types of training sessions.

Summary: The Bartender is responsible for maintaining a clean and inviting bar atmosphere for our hotel guests. The Bartender must take personal ownership for preparing and serving beverages and food to guests. The Bartender must have a sense of personal responsibility and ownership for the hotel, the guests, and the overall quality of service delivered by every area of the hotel. Job Duties: Arrive to work on time and give advance notice when absence is anticipated. Wear proper uniform and always have on your name tag. Make yourself available to employees and guests at all times. Relate to employees and guests in a respectful manner. Communicate with sensitivity and tact. Take the initiative to speak to a guest before they speak to you. Acknowledge guests with eye contact and a greeting. Offer assistance to guests. Always try to be one step ahead of them in meeting their needs. Keep all storage areas neat and clean. Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards. Wash hands frequently. Be aware of all city, state and federal regulations concerning health codes and rules that specifically pertain to a place where food and beverage is served. Verify age prior to serving alcoholic beverages to any guests. Monitor guest intoxication to determine if a guest needs to be cut off. Prepare all beverages. Serve all beverage and food orders. Deliver any room service orders to the guest room. Secure payment for all orders. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make change correctly. Get guest room numbers to prevent non-payment. Keep all beverages and supplies stocked and fresh. Take inventory of beverage supplies. Inform management of your supply needs. Help other employees when needed. Refer guest requests or concerns to the appropriate department. Report pertinent information to the next shift orally and in log books. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate any alleged injuries which occur on the premises in the absence of the manager. An Incident Report (for guests) or an Accident report (for employees) should be completed. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Bartender must be able to lift 30 pounds, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds. Perform all duties assigned by manager. The Bartender may be called upon to help in short-staffed areas. He/she must undergo all the screening questions before performing those job descriptions.

Job DescriptionDescription: An Engineer Tech for Summit Hospitality Group is responsible for the general maintenance of the guest rooms/suites, meeting spaces, public areas, front of the house, and work areas/rooms on property. The Engineer Tech will be directed and supervised by the Chief Engineer and General Manager and perform repairs and maintenance on mechanical, electrical, plumbing, HVAC, kitchen, and laundry equipment as well as exterior physical assets of the hotel. Interacts on a daily basis with management, guests, and staff. Requirements: PREREQUISITES/QUALIFICATIONS: · 2-3 years maintenance experience for hotels/restaurants/apartment/commercial · Computer literate · Skilled at recognizing potential safety hazards and security problems and act upon them immediately. · Excellent people engagement skills and problem solving · Demonstrated ability to multi-task · High school diploma or equivalent preferred · Command of the English language including speaking, writing, reading · Flexible availability for AM/PM and weekends and holidays · 18 years or older · Customer service oriented · Experience performing repairs on mechanical, electrical, kitchen, and laundry equipment DUTIES & RESPONSIBILITIES: · The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Ensures complete guest satisfaction in a friendly and helpful manner · Maintains HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing and landscaping · Preventative maintenance for hotel product quality standards · Assists in checking electrical systems for AC/TVs, lighting, and makes minor repairs or replacements · Assists in checking making repairs on general plumbing systems, toilets, fixtures, sinks, kitchen and laundry equipment · Refurbishes and paints repairs furniture in guest rooms, public space, and office/staff areas · Pitches in and trouble shoots problems on a proactive basis and helps co-workers as a team player. · Supports established policies and procedures for Corporate and Brand standards · Supports hotel's training needs and efforts · Keeps full property in a condition that meets or exceeds Quality Assurance audits · Participates in hotel safety procedures and Safety Committee · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. WORK ENVIRONMENT: · Flexible work schedule, able to work all shifts · Able to lift 50 lbs. · Extended periods of time standing, walking, sitting, reaching or bending · Valid Driver's license

Description: SUMMIT HOSPITALITY GROUP: HOUSEKEEPING SUPERVISOR JOB DESCRIPTION SUMMARY: The Housekeeping Supervisor for Summit Hospitality Group/Hyatt Place Durham Southpoint is responsible for ensuring property guestrooms/suites, all public space, and associate areas are clean and well maintained. Completes inspections and holds housekeeping staff accountable for corrective action and to Corporate and Brand policies, procedures and standards. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget. PREREQUISITES/QUALIFICATIONS: · High school diploma or GED, 2 years of experience in housekeeping or related professional area · Command of English including speaking, reading, writing · Familiar with inventory controls and ordering · Effective communication skills · High energy and professional demeanor · Basic computer skills DUTIES & RESPONSIBILITIES: · The expectations of this position require a 40 hour work week which includes weekends (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Ensures guest room status is communicated to Front Desk in a timely and efficient manner · Inspects guest rooms, public areas and staff areas on a daily basis · Inventories stock to ensure adequate supplies · Supports and supervises an effective inspection program · Ensures all Associates have proper supplies, equipment, safety equipment, and uniforms · Communicates quickly and efficiently to GM/AGM/GSM/Chief Engineer areas that need attention and maintenance · Supervises daily housekeeping shift operations · Ensures hotel is prepared to successfully complete a Quality Assurance audit · Establishes and maintains open and collaborative relationships with all management and staff · Recognizes Associates and uses an “open door policy” for good work and guest relations · Meets or exceeds budget goals and objectives for the Housekeeping department · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. Requirements: WORK ENVIRONMENT: · Flexible work schedule · Able to lift 25 lbs. · Standing, sitting, walking, reaching and bending for extended periods of time

JOB TITLE: NIGHT AUDITOR DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day's operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager. Qualifications: Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt. Strong leadership skills Excellent oral and written communication skills Demonstrates planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable Able to diagnose and repair simple computer problems Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc. Skilled in math and able to operate a 10 key by touch Responsibilities: Run audit reports/journals from Front Office Systems Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations Makes corrections and adjustments and handles all computer problems that might occur throughout shift Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations Ensures all reports and back-up vouchers are complete and filed promptly and properly Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Checks-in/Checks-out Guests Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based upon preferences and availability Drives the Revenue Management process Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions regarding hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Complete brand required training Duties are subject to change and additional duties may be assigned as needed Work Environment: Must have reliable source of transportation Flexible work schedule including weekends; position is referred to as third or late shift Sitting, standing, reaching, bending for extended periods of time Duties are subject to change and additional duties may be assigned as needed Benefits: Fulltime Employees Personal time after 90-days Insurance benefits after 90-days Vacation time after 1 year Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Description: SUMMIT HOSPITALITY GROUP: BARBACK/BUSSER JOB DESCRIPTION SUMMARY: The Busser position for Summit Hospitality hotels is responsible for assisting the Food & Beverage Team in a friendly, courteous, and professional manner according to established hospitality standards set the hotel. The person filling this role is an ambassador of all the core values of Summit Hospitality Group where “Service is the Ultimate Amenity”. PREREQUISITES: · Previous busser, barback, food runner, or expeditor experience, preferably from a hotel, restaurant, country club, or banquet facility. · Strong work ethic. · Ability to hustle and stay on task. · Knowledge of appropriate table settings and service-ware for a variety of set-up environments. · Keep the bar stocked with liquor, syrups, glasses, napkins and all other necessary items before and during service hours. · Service orientation to do whatever it takes to ensure guest satisfaction. · Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees. · Good basic mathematical skills. DUTIES & RESPONSIBILITIES: · The expectations of this position requires a 40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your Supervisor. This only applies to Associates who are non-exempt. · Responsible for setting up banquet room(s) as instructed by Banquet Manager, Captain, Director of Catering, Food & Beverage Manager, or Hotel senior management. · Responsible for preparing garnishes, refill ice wells, change beer kegs and restock napkins and straws as needed. · Responsible for serving food and beverages in the order and expectation of the Restaurant/Bar Manager to ensure consistency, timeliness, and proper temperature of all products. Replenish beverages as necessary. · Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function according to plan. · Clean up the spills, remove the glassware and organize the counter. · Reset the Restaurant/Bar/Lounge according to the Manager's plan for the next function. · Perform all side work to include replenishing condiments and restocking Lounge shelves/storage with supplies. · Responsible for performing general cleaning tasks using standard hotel cleaning products as assigned to adhere prevailing health and sanitation standards. · Responsible for abiding by all Federal, State, City, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. · Ensures security for all the hotel's guests, employees, and property assets. · Enforces established policies and procedures for Summit Hospitality and the hotel's brand. · Duties are subject to change and additional responsibilities/tasks may be assigned as needed. QUALIFICATIONS: • Full-service restaurant, bar, or lounge experience preferred. • Must be self-directed and follow tasks and responsibilities. • Ability to setup, breakdown, support, and multitask. WORK ENVIRONMENT: • Ability to walk, stand, sit, bend, and reach for extended periods of time • Safe Serv certified • Valid Driver's license • Flexible work schedule. • Ability to lift 50 lbs. Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Description: SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION SUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount. PREREQUISITES/QUALIFICATIONS: A minimum of 2-5 years of experience with name-brand hotel/restaurant companies 2-5 years of progressive management experience preferred Service-oriented style with professional presentation and interpersonal skills Hotel/Hospitality degree is an asset Clear concise, written and verbal communication skills (English) Proficient in Microsoft & Excel High energy, entrepreneurial spirit, motivational leader. Interest in career progression in hotel/hospitality management roles WORK ENVIRONMENT: Flexible work schedule Able to lift 25 lbs. Valid Driver's License Sitting, standing, and moving for extended periods of time Benefits: Personal time/Vacation time Insurance benefits Quarterly Bonuses Hotel Discounts Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements: DUTIES & RESPONSIBILITIES: The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt Responsible for short and long term planning and management of the hotel's Front Office operations Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel Strict adherence to the approved budget for the hotel operations Ensure proper staffing levels for customer service goals Maintain guest room inventory Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures Perform all tasks of a Front Office staff as needed to facilitate service Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections Maintain excellent communications with Housekeeping Department Maintain information on prices, rates, special packages, programs, etc. Investigate, analyze, resolve and report guest complaints in a timely fashion Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities Cover open shifts due to call offs and/or low business levels Must be able to work all shift including weekends and evenings Capable of developing and training subordinates Inspect public areas and ensure proper cleanliness Duties are subject to change and additional responsibilities/tasks may be assigned as needed

Description: SUMMIT HOSPITALITY GROUP: HOST/HOSTESS HOTEL/RESTAURANT JOB DESCRIPTION SUMMARY: The Host/Hostess for Summit Hospitality Group is responsible for delivering and managing a standard complimentary first impressions each day according to the specific brand's policies and procedures. This is a very visible hospitality role and one that includes a high level of attention to detail, very friendly service, focus on cost control and people management, and a sense of urgency in all matters. This is an hourly position. PREREQUISITES/QUALIFICATIONS: · Previous experience in hotel/restaurant with major brand, Marriott, Hilton, Hyatt, preferred. Minimum 2+ years' experience in high volume polished casual setting. · Exceptional people skills: ability to train others quickly and efficiently. · Proficient with inventory control and people management. · Professional communication skills both verbal and written (English Proficiency). DUTIES & RESPONSIBILITIES: · Arrive at work with the full first hour devoted to restaurant readiness prior to opening. · Prepare all floor plans, designate server/buddy zones for optimal guest experience. · Prepare the host/hostess stand with relay radio systems fully charged and ready to communicate with other hostess staff as reservations and walk-ins enter the hotel and arrive to the 7th floor. The expectation is to be on a continuous reservation waiting list. · Arrange Open Table reservations and map out a server ready plan for staggered tables and having all hospitality areas completely mapped out and designated based on guest notes, server strengths, and special occasion parties, groups, and tours for smooth shift. · Remain cognizant of flow of service and prepared to adjust and flex continuously including but not limited turning tables, pre-bussing, and cleaning tables to reset upon guest expectation and doing everything possible to adhere to guest requested notes. · Constantly check-in with lead, supervisor, or management and let escalated guest complaints, if any, be resolved by management team only upon information. · Set up hostess stand and ensure all notes, relays, and management is good with your close and reset for the following shift and checkout with management team properly. · Always monitor guest satisfaction levels throughout the shift by circulating the floor. · Uniform should be constant smile, business casual attire, no lavish facial piercings or hair coloring, and any visible tattoos should be tasteful or hidden upon request. · Greet guests during frequent visits to elevator, restaurant, or special occasion area. · Help assist with any storage areas, breakdown of restaurant and/or bar responsibilities and last check on guest experience within close before closing reservations or adhering to walk-ins and guest wait list. Please ensure memorable guest experiences from start to finish by always rolling out red carpet commitment and say hello and bye to every guest. · Duties are subject to change and additional responsibilities/tasks may be assigned as needed by the lead, supervisor, or management team. Mainly assisting with finishing the last hour of service by ensuring that service staff are set up for success with restock of glassware, water, B&B dishes, silverware rollups, and cleanliness of tables for next shift especially if brunches or banquets occur the next business day. WORK ENVIRONMENT: · Flexible schedule including early mornings on weekends, early afternoon for weekdays, and flexible to work banquets and food run as necessary. · Valid Driver's license and SS Card, Birth Certificate, or Passport · Food Handling certifications as required by applicable law · Able to sit, stand, walk, lift, bend, and reach for extended periods of time · Able to lift 50 lbs. Benefits: · Vacation/Personal time for Fulltime Associates · Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime Associates · Hotel Discounts · Quarterly Bonuses Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Concord Hospitality is hiring a Director of Sales & Marketing to lead sales strategy and drive revenue growth. We're looking for a motivated, service-driven leader with strong relationship-building skills and a creative, team-oriented approach. This role oversees all sales and marketing efforts while supporting our mission to be a "Great Place to Work for All." As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Key Responsibilities: * Deliver the highest quality of service to our customers at all times. * Develop and execute strategies to drive business in both new and existing markets. * Establish and maintain strong relationships with clients and business partners. * Guide sales and marketing efforts, including advertising, public relations, and administrative reporting. * Lead sales initiatives in alignment with the property's Marketing Plan. * Understand and monitor industry trends and the competitive landscape. * Analyze financial and market data to support strategic decision-making. * Organize, prioritize, and document work to meet key business deadlines. * Collaborate with internal teams to ensure a unified and consistent customer experience. Qualifications: * Minimum of 3 years' experience as a Director of Sales or in a senior sales leadership role. * Proven success leading, motivating, and managing high-performing sales teams. * Strong written and verbal communication skills. * Excellent organizational and problem-solving abilities. * Prior brand experience and market knowledge preferred. Why Join Concord? At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including: * Medical, dental, vision, life, and disability insurance * 401(k) with company match * Tuition assistance * Discounted hotel stays * Extensive training and career development opportunities We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion. Salary Range: $70,084 - $87,605

SUMMIT HOSPITALITY GROUP: LINE COOK JOB DESCRIPTION SUMMARY: The Line Cook for Summit Hospitality Group is responsible for accurately and efficiently preparing all food products served at breakfast and evening dinner as well as for scheduled events in meeting rooms. Ensures the highest quality and consistency for food preparation, food handling, and food presentation. $18-$20/hour Full-time Requirements: PREREQUISITES AND QUALIFICATIONS: High School diploma or GED, 2 years-experience in preferred with brand restaurant or chain hotel ( Marriott, Hilton, Hyatt) Command of English including speaking, reading , writing Familiar with ordering and inventory controls High energy and professional demeanor Proven ability to read and follow recipes with minimum supervision Able to work in a fast paced kitchen environment Excellent people skills; able to give clear instructions with a positive attitude. Flexible schedule including mornings, nights, and weekends DUTIES & RESPONSIBILITIES: The expectations of this position require a 40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by the Supervisor. This only applies to Associates who are non-exempt. Prepare a variety of meats, seafood, poultry, vegetables, and dairy products for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment Complete opening and closing checklists Refer to Daily Prep List at the start of each shift for assigned duties Knows and complies consistently with standard portion sizes, cooking methods, quality standards, and kitchen rules, recipes, and hotel policies and procedures Maintains a clean and sanitary work area Follows approved/proper plate presentations and garnish for all dishes Handles, stores, labels, and rotates all products properly and in accordance with applicable local, state, and federal laws and regulations Stocks and maintains sufficient inventories of food products at line stations to ensure a smooth service period Closes the kitchen properly and follows closing checklist for kitchen stations. Assists others in closing the kitchen Attends all scheduled employee meetings and offers suggestions for improvement and safety Performs other related duties as assigned by the General Manager or the Manager On Duty Duties are subject to change and additional duties/tasks may be assigned as needed WORK ENVIRONMENT: Consistent work schedule Able to lift 50 lbs Standing, sitting, walking, reaching, and bending for extended periods of time Professional appearance Hairnet or hat must be worn Clean non-slip shoes Clean black pants Clean plain white apron (provided) Valid Driver's License Benefits: Fulltime Employees · Personal time after 90-days · Insurance benefits after 90-days · Vacation time Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.