Sun East Federal Credit Union Jobs

Sun East Federal Credit Union of Aston, PA is seeking a Member Service Representative to join our team. Are you a positive "people person" who has a strong work ethic and shares in the credit union philosophy of "people helping people"? Are you interested in starting a career with a stable and respected financial institution which offers opportunities for professional growth and advancement? Are you someone who likes to provide exceptional customer service to members? If so, please read on! This sales and customer service position earns a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. If this sounds like the sales, customer service and member focused opportunity in the financial industry that you've been looking for, apply now! ABOUT SUN EAST FEDERAL CREDIT UNION Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people." "Together, we will be our members' heroes, by providing outstanding customer service to our members and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development. Responsibilities As a Member Service Representative, you will provide exceptional customer service to our members; by promoting credit union products and services to improve our members' financial well-being. You always take the time to establish a rapport and listen carefully so that you are sure to recommend and cross-sell the absolute best products and services to meet their needs. You also open and close accounts, answer questions, solve problems, update member information, and process loan applications. Additionally, you step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer, while working hard to achieve individual and team sales goals by keeping up to date on all credit union products and services. You are passionate about the value that credit unions offer and enthusiastically promote our services to members, through heroic customer service. QUALIFICATIONS FOR A MEMBER SERVICE REPRESENTATIVE High school diploma or equivalent 3 years of prior sales, customer service, or related experience Proficiency in basic math and computer skills Customer service skills Sales ability Ability to transition between multiple roles Previous financial industry experience is preferred Bilingual skills a plus Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted. WORK SCHEDULE This is a full-time position. Possible shifts are Mondays - Wednesdays from 8:30 am - 5:00 pm, Thursdays from 8:30 am - 7:30 pm, Fridays from 8:30 am - 6:00 pm, and Saturdays from 8:30 am to 12:30 pm. Except for the branches with drive-throughs which always start at 7:45 am. You would have your Saturday afternoons and evenings and all Sundays free! ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this sales/customer service position, please fill out our initial 3-minute, mobile-friendly application.

Join a Purpose-Driven Team at Heritage Financial Credit UnionWhere Integrity, Excellence, Teamwork, and Community Matter! Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: * Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. * Excellence: We strive to provide our members with the best possible service. * Teamwork: We believe that we can achieve more together than we can alone. * Respect: We treat each other with dignity and respect. * Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive employee benefits package, including a very generous PTO policy. POSITION DESCRIPTION Position Title: Financial Service Representative Department: Retail Banking Classification: Non-Exempt Salary Range: $19.54-$24.43 an hour depending on experience, plus incentives REPORTING RELATIONSHIPS Position reports to: Branch Manager Positions Supervised: None POSITION PURPOSE Responsible for promoting financial well-being so people may reach their fullest potential in life by promoting our credit union's products and services to new and existing members. Our FSRs are to use all available tools and training to help our members accomplishes their goals and, in the process, find cross-sell opportunities that will benefit the member. In addition, our FSRs are to counsel members on credit score enhancement to assist them in building, enhancing and maintaining a strong financial future. ESSENTIAL FUNCTIONS AND BASIC DUTIES * Maintain knowledge of all credit union products and services; Cross-sell credit union products and services that meet member needs; deposit products, IRA's, consumer and real estate, electronic services, insurance, investment services, etc. * Maintain or surpass sales performance standards to enhance the member experience * Must meet or exceed sales goals. * Consistently exhibit and enhance the sales and service skills that the credit union has adopted for all member service contact, sales and service culture * Assist members in completing the following transactions as needed: deposits, withdrawals, loan payments, transfers, check cashing, money orders, placing check holds, assuring proper identification & endorsements, balance and maintain cash drawer, etc. * Assist Branch Manager as necessary in balancing and maintaining ATMs and vault, training new employees, opening/closing procedures, etc. * Run and analyze credit reports and counsel member on improving score, if applicable, and recommend products and services to assist member in building/maintaining a strong financial future. * Perform member service responsibilities; answering questions and requests, researching and resolving member issues to completion, etc. * Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures. * Adhere to and help enforce all security procedures as well as departmental policies and procedures. * Assist in training and developing new and current employees. * Perform file maintenance and account changes, as needed. * Complete required reports and maintains records accurately and promptly. * Consistently recommend changes, workflow, efficiencies and quality. * Keep Supervisors/Managers informed of area activity and of any significant problems or concerns * Actively attend and participate at meetings, as required. * Support all internal sales contests and product promotions. * Always be a positive role model and advocate for the credit union. * Work overtime if requested by management. * Assist branch management with any other duties, as assigned. Requirements EDUCATION/CERTIFICATION: 2-year college degree preferred plus three to five years' experience in sales and/or financial counseling; or a comparable combination of education and experience. REQUIRED KNOWLEDGE: This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. EXPERIENCE REQUIRED: Experience using P.C. based software including Microsoft Office. SKILLS/ABILITIES: Ability to project a professional appearance and positive attitude at all times. Excellent customer service and communication skills. Excellent communication and listening skills. The ability to prioritize and manage multifunctional tasks. Bilingual a plus. Equal Opportunity Statement Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. Salary Description $19.54-$24.43 an hour depending on experience

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... Works closely with the Director of Member Experience & Engagement to manage the processes for the Transaction Services Contact Center and serves as a subject matter expert; maximizes quality and quantity of production through process expertise and knowledge; coaches, supervises and serves as backup for business unit managers on day-to-day operations. Schedule: Monday - Friday, 8:00am -5:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed. In this position, you will Member Experience Implements and monitors contact center processes, continuously evaluates, is inquisitive and identifies business process improvements that enhance the member experience. Collaborates with leaders across the lines of business to streamline and establish member centric processes. Ensures a commitment to member education and product/service mix to meet and exceed member expectations. Serves as the Member Experience liaison and subject matter expert for large corporate initiatives and business unit projects that impact the Contact Center. Team Management Leader of leaders. Responsible for the development, growth and accountability of team members from MSR's to Operations Managers Works collaboratively with peers to set, revamp, and ensure consistent team management and holds team accountable to performance standards. When applicable, applies corrective action plans consistently. Responsible for the hiring and team allocation management. Establishes a trusting, engaging and innovative work environment. Data Analysis and Reporting Monitors and identifies any deviations of team or process deficiencies. Makes remedial reccommendations to course correct. Produces timely and accurate reporting to all levels of personnel in the organization. Leverages data to make informed and supported decisions to support strategic and contact center objectives. Other duties as assigned. Qualifications: Required & Prefer BS Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity. LI-Hybrid

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... Job Profile Summary The Talent Acquisition Partner will represent PSECU's vision to the market to attract qualified candidates who embody our core values. The Talent Acquisition Partner must have outstanding interpersonal, communication, and organizational skills as they must create an advance strategy to fill open positions. The Talent Acquisition Partner should be able to attract candidates using various sources like community resources, social media networks, and employee referrals to grow a strong talent pipeline. In this position, you will Strategy: Design and implement recruiting strategies to fill assigned positions. This includes partnering with hiring managers and HR Business Partners to identify and define specific recruiting needs, performing job and task analysis, documenting job requirements and objectives, and developing career paths Use creative ways to source and attract candidates through various recruiting and sourcing tools. This includes coordinating and attending job fairs and other community activities to recruit prospective applicants. Review/screen candidate resumes and job applications, conduct interviews and evaluate applicant's relevant knowledge, skills, experiences, and aptitudes. Identify and recommend qualified candidates to hiring managers. Relationship Management: Establish and maintain positive relationships with hiring managers to keep them informed throughout the selection process. Act as a point of contact and build and maintain influential community and candidate relationships that will produce qualified candidates for the selection process and grow a strong talent pipeline of passive candidates Monitor and track open positions/requisitions. Accurately report on the status of filling positions; identify hiring barriers, and implement solutions to resolve, and escalate issues. Provide analytical and well documented recruiting reports to the Talent Acquisition team. Create, iterate, and implement new recruiting processes based on feedback and recommendations from your cross-functional partners. Maintain awareness and adhere with federal, state, and local legal requirements. Monitor Diversity, Inclusion and Belonging initiative when supporting hiring managers selection decisions. Represent PSECU in a professional and positive manner in all interactions, including networking events and other activities outside of normal business hours. Create excitement around the PSECU brand and career opportunities. Other duties as assigned. Qualifications: Required & Preferred BS Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Information Security GRC Intern is responsible for assisting in analyzing and assessing the information security controls to protect the confidentiality, integrity, and availability of PSECU's information assets. The individual assists in ensuring network security access and assists in implementing and documenting measures to safeguard the network against accidental or authorized modifications, destruction, or disclosure. Schedule: Flexible hours are between 8:00am-4:00pm, 2-3 days a week onsite during summer and school year. In this position, you will * Monitor Compliance: Assist in protecting the integrity, availability and confidentiality of network resources and data. Participate in network, system, and application vulnerability assessments, generate report findings, and oversee remediation activities. Participate in the monitoring and periodic testing of IT compliance controls to ensure ongoing adherence to PSECU policies, standards, and industry frameworks for both cloud and on-prem solutions. * Incident Response: Participate in incident response investigations by using and understanding PSECU's Incident Management plan and playbooks. Review SIEM, operational logs, and event console activity to identify and determine the cause of security related events. * Internal Audit Coordination: Collect evidence for internal and external audits. Research and respond to internal and external audit findings. * Awareness Program: Assist in developing Information Security and Privacy Awareness content employees, members. Assist in socializing PSECU Policies and Standards to PSECU employees. * Other duties as assigned. Qualifications: Required & Prefer Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity. #LIHybrid LI-Hybrid

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... To provide superior service to all member callers by assisting with phone loan application entry, providing product knowledge, and processing loan applications. Schedule: Monday - Friday 10:00am - 6:00pm This position will be a hybrid model of both in person and remote with the minimum onsite expectation of 20%, or as needed In this position, you will Member Calls and Queries: Answer incoming calls promptly and provide accurate, satisfactory answers to member queries and concerns. Assist members via email or other communication channels as needed. Call members to inform them about new products, services, and policies. Provide information on loan options, terms, and conditions. Guide members through troubleshooting, navigating the company website, or using products/services. Loan Underwriting: Evaluate loan applications, verifying information provided by applicants. Determine risks associated with lending to members based on their credit history and financial status. Review file documentation for completeness and accuracy. Verify applicant history with credit bureaus and other agencies to facilitate loan approval or denial. De-escalation and Conflict Resolution: De-escalate situations involving dissatisfied members, offering patient assistance and support. Handle member complaints professionally and efficiently. Training and Collaboration: Assist in training new employees, ensuring they understand policies. Collaborate with other departments to improve overall service. Quality and Efficiency: While meeting quantity goals is essential, maintain a focus on call quality. Efficiently manage call time without compromising the quality of interactions. Meeting call targets: Make a predetermined number of outbound calls per hour, as outlined by management. Understand that achieving these targets directly impacts team performance and overall department success. Strive to consistently meet or surpass the monthly call expectation. Other duties as assigned. Qualifications: Required & Prefer GED (Required), High School (Required) Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity. #LIHybrid

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Pricing & Profitability Analyst II provides valuable insights into product returns, risk, and profitability, to be used for strategic pricing decisions. Maintains the credit union's profitability system by capturing and allocating all costs and revenues associated with products and services, produces profitability reports to be used by decision makers throughout the credit union, and makes pricing recommendations. Performs ad hoc analysis and provides operational support to the Pricing & Profitability team. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. Schedule: Monday - Friday, 8:00am -4:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed. In this position, you will Profitability Analysis and Reporting: Maintain PSECU's Profitability software by allocating all costs and revenues associated with the credit union's products and services. Develop model assumptions required for calculating Funds Transfer Pricing (FTP). Report on the profitability of the organization, lines of business, member segments, and product offerings, and make recommendations as needed. Competitive Analysis and Pricing Recommendations: Analyze competitor offering rates and prepare routine and ad hoc analysis to assist with weekly rate recommendations on all product offerings. Effectively communicate study results and make recommendations as needed to the AVP, Strategic Finance & Planning, or as assigned. Credit Risk Modeling and Monitoring: Maintain portfolio level credit risk modeling and monitoring through static pool analysis, to identify risk factors and explain credit risk trends. Utilize model results to forecast future losses and determine lifetime loss for each product. Collaboration and Decision Support: Collaborate with business units to gather the information required for measuring profitability, and provide information, reporting, and financial analysis to assist with fiscally sound decision making. Develop financial models and analyses (i.e. break-even analysis and incremental revenue & cost analysis) to assist business units with evaluating product rate changes, promotional opportunities, new product offerings, business cases, etc. Knowledge and Skills Maintenance: Maintain required knowledge, skills and abilities in assigned area of expertise, including the laws, standards, fundamentals, methods, procedures, and techniques required for the job. Maintain up-to-date knowledge of PSECU's Collective Bargaining Unit Agreement, processes, related business processes, and the business world outside PSECU. Other duties as assigned. Qualifications: Required & Prefer BS: Finance Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity. #LIHybrid LI-Hybrid

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Consumer Lending Product Manager at PSECU will lead, build, and manage the consumer lending product function, encompassing all consumer loan products and Visa (credit cards). This role involves owning the growth, financial performance , strategy, evaluation, compliance and vision for consumer lending products. The ideal candidate will collaborate with internal teams to drive product adoption, consumer satisfaction, and incremental loan production for both new and existing members. This position requires a strategic mindset, cross-functional collaboration, and a commitment to compliance and innovation. In this position, you will Key Responsibilities: Product Development, Strategy, and Vision: Lead the creation and enhancement of consumer loan products, from conceptual stages to market launch. Define and communicate a clear product vision and strategy aligned with business objectives and market trends. Support the end-to-end lifecycle of consumer lending products, including ideation, conceptualization, design, development, pricing, fees, and ongoing enhancement. Drive Strategy for Execution and Growth: Develop and implement strategies to ensure successful product execution including delivering a strong product offering that drives profitable growth. Focus on increasing incremental loan production for both new and existing members. Market Research: Conduct market analysis to identify consumer needs, emerging trends, and competitive landscapes. Strategy Implementation: Execute strategies to enhance product adoption, improve consumer satisfaction, and drive revenue growth. Revenue Growth and financial performance: Lead revenue growth efforts through strategic product development and execution of lending products, including Visa. Support effort to achieve business plan and expectations with focus on growing loan balances and membership. Cross-functional Collaboration: Collaborate with marketing, digital banking, sales, risk management, and operations teams to ensure seamless product delivery and execution. Performance Tracking and Optimization: Monitor, analyze, and report on product performance. Leverage data-driven insights to refine and optimize product offerings. Compliance: Ensure all products and processes comply with applicable regulations, lending laws, and internal policies. Qualifications: Proven experience in consumer lending, product management, or financial services. Strong strategic thinking and problem-solving skills. Excellent communication and collaboration abilities with cross-functional teams. In-depth knowledge of regulatory requirements in consumer lending. Results-driven with a demonstrated ability to achieve revenue and performance targets. Other Duties as Assigned Qualifications: Required & Prefer Bachelors (Required) Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity. LI-Hybrid

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share and loan transactions, account history and maintenance, troubleshooting online banking and mobile services issues, lost or stolen cards, disputed card and ATM transactions and VISA credit card and debit card maintenance. Using knowledge of products and services, as well as excellent member service skills, the contact center agent will educate members on the responsible use of those services to broaden self-service relationships and to achieve greater profitability and competitive advantage. Schedule: Monday - Friday, 10:00am -6:00pm with a rotating Saturday, 8:00am-4pm with a day off to be determined. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 20% or as needed. In this position, you will Member Service Handling: Educating members on PSECU digital first model. Cross-serving products and services to enhance the member experience. Complete monetary and non-monetary maintenance and transactions on member accounts. Technical Skills and Tools: Utilizing online information resources and software tools. Following security protocols for member authentication. Conducting member transactions using appropriate systems. Performance Improvement and Training: Continual knowledge enhancement through feedback, coaching and training. Assisting in training new products and services. Back-Office Support: Performing various back-office functions as needed. Providing backup support for other skills within the contact center. Providing backup support for other skills within the contact center Cross-train in other specialty areas as needed. Other duties as assigned. Qualifications: Required & Preferred GED, High School Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity. #LIHybrid

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Plastic Card Fraud Lead Manager is responsible for the work related to the prevention and detection of fraudulent plastic card transactions. Responsibilities include the administration and effective operation of the neural alert networks designed to detect and prevent fraudulent card activity. The individual must be aware of current fraud patterns affecting the credit/debit/ATM industry and be able to recommend changes/input strategies into our neural networks in order to prevent fraudulent activity. Must have a thorough knowledge of the authorization process and how it can impact PSECU both from an operational standpoint and from a fraud prevention viewpoint. This position will be required to create and/or modify neural alert strategies as needed to ensure timely prevention of plastic card fraud. This position requires thorough knowledge of applicable rules, regulations and policies as they relate to plastic card fraud and cardholder disputes. This is a dynamic position that requires a high degree of analytical ability and the ability to handle multiple tasks. Strong communication and interpersonal skills are required to establish and maintain effective working relationships with PSECU management, legal counsel, law enforcement agencies, examiners, external auditors and other third parties doing business with PSECU. The ability to work with a high degree of independence is required as well as the skills to plan, organize and control resources within the scope of assigned responsibilities. This position requires continuous monitoring of operations to effect change in response to internal or external influences that impact operations. Strong computer skills are essential to complete program analysis and for the completion of monthly reports. In this position, you will Employee Management and Training: Hiring, evaluating performance, and providing on-the-job training for direct reports. Writing performance appraisals and recommending continuous staff skill development. Operating Procedures and Efficiency: Developing and maintaining unit operating procedures. Creating operating reports to measure workflow and reviewing unit operations. Implementing changes for operating efficiencies. Goal Setting and Communication: Developing unit goals and objectives. Communicating department and corporate goals to employees. Compliance and Regulations: Ensuring compliance with relevant regulations and policies. Managing risks within assigned responsibilities. Strategic Analysis and Recommendations: Analyzing trends and data related to fraudulent plastic card losses. Take strategic action to mitigate losses and enhance prevention efforts. Continual Improvement and Prevention: Developing and reporting fraudulent plastic card losses and prevention efforts. Oversight of the creation of action plans to control plastic card losses. Validation of service invoices. Other duties as assigned. Qualifications: Required & Prefer BS (Required) Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... Processes vehicle loan applications submitted by indirect program participants completing loan funding. Assists with handling dealer and member inquiries as they relate to all aspects of the indirect lending program. Schedule: Monday - Friday 9:00am - 5:00pm, rotating every 4th Saturday 9:00am - 5:00pm with a day off to be determined. This position will be a hybrid model of both in person and remote with the minimum onsite expectation of 20%, or as needed. In this position, you will * Verify documentation for completeness by indirect program participants including third-party refinance companies and other vendors to fund applications. * Communicate with members and auto dealerships to acquire information necessary to complete loan processing. Provides detailed comments in reference to conversations with members and dealers concerning all loans. * Maintains positive and productive relationships with program participants, coaching dealers as needed to avoid recurring funding delays. Displays professionalism, effective phone and computer skills, and strong problem-solving skills. * Responsible for training employees as needed. * Works closely with other departments to enable the completion of assigned tasks and to assist the other units in completion of their assigned tasks. Other departments include but are not limited to: Direct Loan Call Center, Consumer Loan Servicing, Consumer Loan Processing and New Member Processing. * Cross-trained to processes loan applications submitted by indirect program participants including third-party refinance companies and other vendors. Adheres to underwriting policies and procedures. * Other duties as assigned. Qualifications: Required & Preferred GED, High School Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Head of Business Transformation spearheads initiatives to enhance enterprise productivity, competitiveness, and adaptability in response to evolving market conditions. This role involves crafting and executing transformation plans focused on redesigning operations, optimizing resources, and evolving operating models to achieve sustainable efficiency and scalable growth. Key responsibilities include taking concepts from ideation to implementation and influencing decision-makers through a logical and experienced approach to problem-solving. Schedule: Monday - Friday. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 60% or as needed. In this position, you will Develop and Implement Strategy: Craft and execute comprehensive business transformation strategy to drive scalable growth and enterprise efficiency. Business Assessment: Analyze operational models, business processes, and performance metrics to identify areas for improvement and optimization. Develop data-driven recommendations. Change Management: Drive change management initiatives to ensure successful implementation of transformational projects. Foster culture of continuous business improvement. Stakeholder Collaboration: Collaborate with senior leaders to identify and prioritize transformation initiatives. Engage cross-functional stakeholders to align business goals, expectations, and successful execution of transformation initiatives. Strategic Leadership: Lead and manage cross-functional teams to deliver on key strategic initiatives. Other duties as assigned. Qualifications: Required & Prefer Bachelor of Business Admin (Required), MBA Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity. #LIHybrid LI-Hybrid

Sun East Federal Credit Union in Nottingham, PA is seeking a Part Time Teller to join our team. Are you a positive "people person" who has a strong work ethic and shares in the credit union philosophy of "people helping people"? Do you love working in customer service but want better hours and better pay? Are you looking for an opportunity to build a career in the financial industry? If so, please read on! Our Tellers earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. If this sounds like the service opportunity in the financial industry that you've been looking for, apply now! ABOUT SUN EAST FEDERAL CREDIT UNION Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people." "Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development. Responsibilities As a Teller, you arrive each day ready to provide unsurpassed service as the face of Sun East Federal Credit Union. You greet members, taking the time to really listen to their needs and develop relationships with them to find solutions to their financial needs. You are usually the first point of contact for members who need help processing transactions or solving problems, as well as those who simply want to learn more about financial products. You take pride in contributing to our success by projecting a positive image to our members! You efficiently process routine banking transactions such as deposits, withdrawals, checks, and loan payments; with the opportunity to utilize product knowledge and cross-sell financial products and services to meet the current and future financial needs of our members. You also help process vault transactions, CDMs, coin machines, and ATMs. During each shift, you maintain a cash drawer ensuring that it balances at the end of the each day. QUALIFICATIONS FOR A TELLER Customer service experience Basic math and computer skills Sales and relationship-building ability Prior banking and cash-handling experience is a plus Sales experience is a plus Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted. WORK SCHEDULE This is a part-time position and requires a schedule flexible within the branch hours and working every Saturday. You would have your Saturday afternoons and evenings and all Sundays free! ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this banking position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... To assist members and reduce delinquency and charge offs for delinquent consumer loans in accordance with current credit union policies and procedures and in compliance with all collection- related laws and regulations in a fast paced, call center environment. Consumer Debt Collectors resolve or prevent further delinquency and charge off of accounts by contacting and working with members and if necessary perform functions related to the removal of services and charging off loan balances. This position also includes supporting auto collection efforts as needed, share collections, judgments, writs, sheriff sales, charge off collection, assessment of vender performance, disability claims and other administrative support. In this position, you will * Member Contacts: Handles incoming member contacts (calls, emails, etc.) and makes outbound calls. Processes legal collections work. Remains proficient in various areas of collections. * Delinquency Management: Manages delinquent accounts according to Collection Policy and Procedures. Analyzes and maintains past-due consumer loans to prevent further delinquency. Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments. * Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities. * Vendor Interaction: Ensures satisfactory work production with third-party vendors. * Training and Development: Assist in training new staff. * Other duties as assigned. Qualifications: Required & Prefer GED, High School Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... To provide superior service to all member callers by assisting with phone loan application entry, providing product knowledge, and processing loan applications. Rotating schedule: Monday - Friday 10:00am to 6:00pm and Tuesday - Friday 10:00am to 6:00pm & Saturday 8:00amto 4:00pm. This position will be a hybrid model of both in person and remote with the minimum onsite expectation of 20%, or as needed In this position, you will Member Calls and Queries: Answer incoming calls promptly and provide accurate, satisfactory answers to member queries and concerns. Assist members via email or other communication channels as needed. Call members to inform them about new products, services, and policies. Provide information on loan options, terms, and conditions. Guide members through troubleshooting, navigating the company website, or using products/services. Loan Underwriting: Evaluate loan applications, verifying information provided by applicants. Determine risks associated with lending to members based on their credit history and financial status. Review file documentation for completeness and accuracy. Verify applicant history with credit bureaus and other agencies to facilitate loan approval or denial. De-escalation and Conflict Resolution: De-escalate situations involving dissatisfied members, offering patient assistance and support. Handle member complaints professionally and efficiently. Training and Collaboration: Assist in training new employees, ensuring they understand policies. Collaborate with other departments to improve overall service. Quality and Efficiency: While meeting quantity goals is essential, maintain a focus on call quality. Efficiently manage call time without compromising the quality of interactions. Meeting call targets: Make a predetermined number of outbound calls per hour, as outlined by management. Understand that achieving these targets directly impacts team performance and overall department success. Strive to consistently meet or surpass the monthly call expectation. Other duties as assigned. Qualifications: Required & Prefer GED (Required), High School (Required) Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... Job Profile Summary The Talent Acquisition Partner will represent PSECU's vision to the market to attract qualified candidates who embody our core values. The Talent Acquisition Partner must have outstanding interpersonal, communication, and organizational skills as they must create an advance strategy to fill open positions. The Talent Acquisition Partner should be able to attract candidates using various sources like community resources, social media networks, and employee referrals to grow a strong talent pipeline. In this position, you will * Strategy: Design and implement recruiting strategies to fill assigned positions. This includes partnering with hiring managers and HR Business Partners to identify and define specific recruiting needs, performing job and task analysis, documenting job requirements and objectives, and developing career paths * Use creative ways to source and attract candidates through various recruiting and sourcing tools. This includes coordinating and attending job fairs and other community activities to recruit prospective applicants. Review/screen candidate resumes and job applications, conduct interviews and evaluate applicant's relevant knowledge, skills, experiences, and aptitudes. Identify and recommend qualified candidates to hiring managers. * Relationship Management: Establish and maintain positive relationships with hiring managers to keep them informed throughout the selection process. Act as a point of contact and build and maintain influential community and candidate relationships that will produce qualified candidates for the selection process and grow a strong talent pipeline of passive candidates * Monitor and track open positions/requisitions. Accurately report on the status of filling positions; identify hiring barriers, and implement solutions to resolve, and escalate issues. Provide analytical and well documented recruiting reports to the Talent Acquisition team. * Create, iterate, and implement new recruiting processes based on feedback and recommendations from your cross-functional partners. * Maintain awareness and adhere with federal, state, and local legal requirements. Monitor Diversity, Inclusion and Belonging initiative when supporting hiring managers selection decisions. * Represent PSECU in a professional and positive manner in all interactions, including networking events and other activities outside of normal business hours. Create excitement around the PSECU brand and career opportunities. * Other duties as assigned. Qualifications: Required & Preferred BS Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Real Estate Servicing Advisor's primary responsibilities include research and error corrections, various types of modifications to mortgages, posting of settlement checks, follow up on insurance loss funds held for repairs and unfinished work, processing payoffs, rate changes on adjustable rate mortgages, private mortgage insurance processing and waiver requests, requests for release of collateral, quality assurance checks on both system and personal output, establish real estate secured loans, issue checks, properly secure/collateralize real estate loans, make payments to real estate loans, set up and maintain escrow accounts, understand and troubleshoot escrow analysis and pay off and satisfy real estate loans. Real Estate Servicing Advisors routinely communicate with the membership verbally and in writing. Schedule: Monday - Friday 7:55am - 3 :55pm In this position, you will * Member Phone Calls: Handle member inquiries and provide assistance over the phone. * Insurance Mail Processing: Process incoming insurance-related mail. * Loan Review and Disbursement: Review and disburse Real Estate Equity (REE) and Home Equity Line of Credit (HELOC) loans. * Payoff Letters: Generate payoff letters for members and third parties. * Escrow Management: Set up and remove escrow accounts (including Escrow/PMI waivers). * Insurance Claims Processing: Gather and process insurance claims related to real estate. * Other duties as assigned. Qualifications: Required & Preferred GED, High School Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... Works closely with the Director of Member Experience & Engagement to manage the processes for the Transaction Services Contact Center and serves as a subject matter expert; maximizes quality and quantity of production through process expertise and knowledge; coaches, supervises and serves as backup for business unit managers on day-to-day operations. Schedule: Monday - Friday, 8:00am -5:00pm. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 40% or as needed. In this position, you will Member Experience * Implements and monitors contact center processes, continuously evaluates, is inquisitive and identifies business process improvements that enhance the member experience. * Collaborates with leaders across the lines of business to streamline and establish member centric processes. * Ensures a commitment to member education and product/service mix to meet and exceed member expectations. * Serves as the Member Experience liaison and subject matter expert for large corporate initiatives and business unit projects that impact the Contact Center. Team Management * Leader of leaders. Responsible for the development, growth and accountability of team members from MSR's to Operations Managers * Works collaboratively with peers to set, revamp, and ensure consistent team management and holds team accountable to performance standards. When applicable, applies corrective action plans consistently. * Responsible for the hiring and team allocation management. * Establishes a trusting, engaging and innovative work environment. Data Analysis and Reporting * Monitors and identifies any deviations of team or process deficiencies. Makes remedial reccommendations to course correct. * Produces timely and accurate reporting to all levels of personnel in the organization. * Leverages data to make informed and supported decisions to support strategic and contact center objectives. Other duties as assigned. Qualifications: Required & Prefer BS Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity. LI-Hybrid

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Plastic Card Fraud Lead Manager is responsible for the work related to the prevention and detection of fraudulent plastic card transactions. Responsibilities include the administration and effective operation of the neural alert networks designed to detect and prevent fraudulent card activity. The individual must be aware of current fraud patterns affecting the credit/debit/ATM industry and be able to recommend changes/input strategies into our neural networks in order to prevent fraudulent activity. Must have a thorough knowledge of the authorization process and how it can impact PSECU both from an operational standpoint and from a fraud prevention viewpoint. This position will be required to create and/or modify neural alert strategies as needed to ensure timely prevention of plastic card fraud. This position requires thorough knowledge of applicable rules, regulations and policies as they relate to plastic card fraud and cardholder disputes. This is a dynamic position that requires a high degree of analytical ability and the ability to handle multiple tasks. Strong communication and interpersonal skills are required to establish and maintain effective working relationships with PSECU management, legal counsel, law enforcement agencies, examiners, external auditors and other third parties doing business with PSECU. The ability to work with a high degree of independence is required as well as the skills to plan, organize and control resources within the scope of assigned responsibilities. This position requires continuous monitoring of operations to effect change in response to internal or external influences that impact operations. Strong computer skills are essential to complete program analysis and for the completion of monthly reports. In this position, you will * Employee Management and Training: Hiring, evaluating performance, and providing on-the-job training for direct reports. Writing performance appraisals and recommending continuous staff skill development. * Operating Procedures and Efficiency: Developing and maintaining unit operating procedures. Creating operating reports to measure workflow and reviewing unit operations. Implementing changes for operating efficiencies. * Goal Setting and Communication: Developing unit goals and objectives. Communicating department and corporate goals to employees. * Compliance and Regulations: Ensuring compliance with relevant regulations and policies. Managing risks within assigned responsibilities. * Strategic Analysis and Recommendations: Analyzing trends and data related to fraudulent plastic card losses. Take strategic action to mitigate losses and enhance prevention efforts. * Continual Improvement and Prevention: Developing and reporting fraudulent plastic card losses and prevention efforts. Oversight of the creation of action plans to control plastic card losses. Validation of service invoices. * Other duties as assigned. Qualifications: Required & Prefer BS (Required) Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job. Physical Demands and Sensory Abilities: Repetitive movement of hands and fingers (e.g. typing, writing). Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area). Sitting for long periods of time (e.g. at a desk, in meetings). Ability to reach above, at, and below the waist. Ability to reach above, at, and below shoulder level. Occasional bending, kneeling, stooping and/or squatting. Visual acuity. Auditory acuity.