Sun Life jobs in Kansas City, MO - 27 jobs

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The Opportunity: This position is responsible for reviewing claims, interpreting and comparing contracts, dispersing reimbursement, and ensuring that all claims contain the required documentation to support the Stop Loss claim determination. They are responsible for customer service, and the financial risk associated with an assigned block of Stop Loss claims. This requires applying the appropriate contractual provisions; plan specifications of the underlying plan document; professional case management resources; and claims practices, procedures and protocols to the medical facts of each claim to decide on reimbursement or denial of a claim. The incumbent is accountable for developing, coordinating and implementing a plan of action for each claim accepted to ensure it is managed effectively and all cost containment initiatives are implemented in conjunction with the clinical resources. How you will contribute: * Determine, on a timely basis, the eligibility of assigned claim by applying the appropriate contractual provisions to the medical facts and specifications of the claim * The ability to apply the appropriate contractual provisions (both from the underlying plan of the policyholder as well as the Sun Life contract) especially with regard to eligibility and exclusions * Maintain claim block and meet departmental production and quality metrics * An awareness of industry claim practices * Prepare written rationale of claim decision based on review of the contractual provisions and plan specifications and the analysis of medical records * Knowledge of legal risk and regulatory/statutory guidelines HIPPA, privacy, Affordable Health Care Act, etc. * Understand where, when and how professional resources both internal and external, e.g. medical, investigative and legal can add value to the process * Establish cooperative and productive relationships with professional resources What you will bring with you: * Bachelor's degree preferred * A minimum of three to five years' experience processing first dollar medical claims or stop loss claim processing * Demonstrated ability to work as part of a cohesive team * Strong written and verbal communication skills * Knowledge of Stop Loss Claims and Stop Loss industry preferred * Demonstrated success in negotiation, persuasion, and solutions-based underwriting * Ability to work in a fast-paced environment; flexibility to handle multiple priorities while maintaining a high level of professionalism * Overall knowledge of health care industry * Proficiency using the Microsoft Office suite of products * Ability to travel Salary Range: $54,900 - $82,400 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 30/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity Short-Term Disability insurance provides an income to employees who cannot work due to an illness or injury. As a Case Specialist, you will review claims for Short-Term Disability and decide if the person applying for benefits are eligible to receive them. Some claims are easy, some are more complex. But all claims give you the opportunity to interact and make a difference for our Clients daily. How you will contribute * Review claim forms to make sure the person applying for benefits meets all the requirements to receive benefits, including their medical condition, the recommendations of their health care providers, and the details of the short-term disability contract. * Approve the benefits if the person meets all these requirements. * Process these claims in a timely manner with accuracy. * Serve our clients in a caring and empathetic manner, communicating clearly with them the decisions you make. * Reach out to employees, employers, health care providers, attorneys, and anyone else as needed to get the paperwork or information you need to make a decision. * Make sure all your claim decisions match the insurance contract and follow all laws, regulations, and procedures. What you will bring with you * Passion for helping people, especially in times of need due to illness or injury. * Your desire and ability to provide superior service and build positive relationships. * Independent thinking and decision-making skills to support payment of benefits. * Your energy to thrive in a fast-paced environment. * Drive to continuously learn, build, and grow professionally. * The ability to adapts well to change and execute on new concepts. * Insurance claims experience is not a requirement. Salary Range: $49,400 - $66,700 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 29/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: The opportunity: The Commercial Dental Representative will involve handling customer service inquiries via phone and some dental claims processing. The ideal candidate will have excellent communication skills, a strong comprehension of dental insurance, and the ability to manage both customer interactions and administrative tasks efficiently. How you will contribute: Call Center Duties: * Serve as the primary point of contact for members, dental offices, and providers via phone, email, or online inquiries. * Answer questions related to dental benefits, claims status, and general dental plan inquiries. * Resolve issues or concerns regarding claims, billing, coverage, and other customer service-related matters. * Document all customer interactions accurately in the system. * Provide clear explanations of policies, procedures, and benefits to callers. * Maintain a high level of professionalism, empathy, and customer service during all interactions. * Verify dental benefits and eligibility for members and providers. * Communicate claim status and outcomes to providers and members, including providing detailed explanations for claim outcomes. Claim Processing Duties: * May include processing some dental claims pend types in accordance with company policies and procedures. * May perform claim adjustments on a defined set of claim types * Ensure claims are accurate, complete, and comply with relevant guidelines and regulations. * Resolve any discrepancies or issues related to claim denials or rejections. This may include modifying or adjusting some claim types. * Maintain confidentiality and adhere to HIPAA guidelines when processing claims and handling confidential information. What you will bring with you: * High school diploma or equivalent * Previous experience in a call center, customer service, or claims processing environment (preferred). * Knowledge of dental insurance plans, benefits, and terminology (strongly preferred). * Excellent verbal and written communication skills. * Strong problem-solving abilities and attention to detail. * Ability to manage time effectively and handle multiple tasks simultaneously. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems or claims processing software. * Ability to maintain professionalism in a fast-paced, customer-focused environment. * Strong social and communication skills to build rapport with customers and providers. * Ability to work without supervision as well as part of a team. * Knowledge of dental terminology and procedures is highly beneficial. * Excellent organizational and multitasking abilities. * Ability to work under pressure and meet deadlines while maintaining high-quality work. Salary Range: $39,300 - $53,100 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Customer Service / Operations Posting End Date: 28/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Reinsurance Operations Analyst within group reinsurance administration who supports Sun Life's excess reinsurance treaties. Incumbent may assist with reporting responsibilities among the other members in the department to share knowledge and enhance procedures and processes utilizing best practices to ensure timely and accurate reporting of values in accordance with the governing treaties. The position will support internal customers (e.g., Group Reinsurance Accounting, Finance, Actuarial, etc.) as well as external partners, primarily the reinsurers and their representatives. Additional interactions with the EBG and Stop Loss business areas will occur as needed to support the business. Skills: * Must understand what reinsurance is and how group ceded reinsurance works (including an understanding of coinsurance and YRT reinsurance). * Must comprehend reinsurance treaties and the requirements described within those of both the reinsurers and the ceding company. * Strong written communication skills required. Ability to communicate in a clear and concise manner. * A working knowledge of Group (Life, Health) and Stop Loss products. * Moderate to advanced Excel and Access skills, including Visual Basic and the ability to troubleshoot database issues. Python, Tableau or Dataiku a plus. * Basic skills in accounting and ledger entries * Well organized with a strong attention to detail, but also able to see the "bigger picture." * Demonstrated ability to develop, maintain and enhance process documentation. Education and Experience Requirements: * Three to five years of experience in Financial Operations, preferably in Reinsurance Administration or Accounting role(s). * Bachelor's Degree in Finance, Accounting or Business Administration. General Responsibilities: * Preparing and processing accrual reporting requirements for submission to Finance on a monthly basis. Monthly files are due by the third business day of each month. * Preparing monthly results reporting for submission to Finance during the month-end close cycle * Receive data files from Finance, premiums and claims systems to prepare and submit settlement report to reinsurers. Perform reasonableness checks on period-to-period movement. Identify and document reasons for larger fluctuations. * Ensure premium and claim amounts are accurate and reasonable month to month and quarter to quarter. * Coordinate and ensure payments to and collections from Reinsurers are made in a timely manner in accordance to the treaties. * Reinsurance Operations backup liaison between Reinsurers and Sun Life. Track, research and resolve inquiries made by Reinsurers. As needed, work with members of Group Valuation, Group Systems, Reinsurance Operations Management and Finance to resolve the issues. * Work with Reinsurance Operations Management and other departments as necessary to implement solutions if repeat issues are identified. * Resolve and respond to inquiries made by Finance. As in the case of inquiries made by external Reinsurers, work with Reinsurance Operations Management and other departments as necessary to implement solutions. Other Responsibilities: * Participate in the implementation of new reinsurance treaties and treaty amendments as needed. * Participate in periodic Reinsurance Administration audits, exams and walkthroughs * Assist with special projects as time permits. * Support work requests for bug fixes and systems enhancements. Salary Range: $63,100 - $94,700 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Finance Posting End Date: 20/02/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The opportunity: We are seeking a highly skilled and experienced Senior RPA Engineer to join our automation team. In this role, you will lead the design, development, and deployment of end-to-end automation solutions using Microsoft Power Automate. You will collaborate with cross-functional teams to identify automation opportunities, streamline business processes, and drive operational efficiency. How you will contribute: * Design, develop, test, and deploy scalable RPA solutions using Power Automate (Cloud and Desktop flows). * Collaborate with business stakeholders to gather requirements and translate them into technical solutions. * Lead automation projects from conception to deployment, ensuring best practices and governance are followed. * Integrate Power Automate with Microsoft 365, SharePoint, Dynamics 365, Azure services, and third-party APIs. * Monitor and maintain existing automations, troubleshoot issues, and implement enhancements. * Mentor junior developers and contribute to the development of RPA standards and documentation. * Stay current with Power Platform updates and industry trends to continuously improve automation capabilities. * Accelerate digital transformation by identifying and automating high-impact business processes. * Enhance operational efficiency by delivering reliable, scalable, and maintainable automation solutions. * Promote a culture of automation by advocating for RPA best practices and mentoring team members. * Drive innovation by leveraging advanced Power Platform capabilities such as AI Builder, Process Advisor, and Dataverse. * Ensure compliance and governance by adhering to security, data privacy, and change management standards. * Collaborate cross-functionally to align automation initiatives with strategic business goals. * Assists in training initiatives by occasionally providing direction to peers and less experienced staff. May assign work to less experienced staff and review their work * Supports existing applications, monitors systems performance and work based on the impact to the business. * Uses troubleshooting skills to identify, research and propose solutions to problems and accommodate necessary changes or corrective action, as needed * Recommends standards, procedures and process improvements appropriate across the organization. * May present work to team members, clients and management * Other duties as assigned. What you will bring with you: Required: * 4+ years of experience in RPA development, with at least 2 years using Microsoft Power Automate or other RPA tools (e.g., UiPath, Blue Prism). * Strong understanding of automation design principles, exception handling, and performance optimization. * Proficiency in Power Platform components (Power Automate, Power Apps, Power BI). * Experience with scripting languages (e.g., PowerShell, JavaScript) and REST APIs. * Familiarity with Microsoft 365 ecosystem and services. * Excellent problem-solving skills and attention to detail. * Strong communication and collaboration skills. Preferred: * Experience with additional Power Automate-related tools and services, such as: * AI Builder * Process Advisor * Dataverse * Power Virtual Agents * Azure Logic Apps * Microsoft certifications (e.g., PL-500: Microsoft Power Automate RPA Developer). * Background in process improvement methodologies (Lean, Six Sigma). Salary: Salary Range: $101,000 - $151,500 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: IT - Application Development Posting End Date: 29/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The Accounts Payable Manager is responsible for overseeing the day-to-day operations of the accounts payable function within Advantage Dental +. This role ensures timely and accurate processing of invoices, expense reports, and payments while maintaining strong internal controls and vendor relationships. Key Responsibilities: Manage and supervise the Accounts Payable Coordinator, providing guidance, training, and performance feedback Oversee daily accounts payable operations, ensuring accuracy, efficiency, and compliance with company policies and procedures Review and approve invoices, expense reports, and payment requests Design, implement, and monitor comprehensive internal control procedures for all accounts payable activities. Conduct periodic reviews of payment processes and vendor relationships to ensure adherence to company policies and regulatory requirements. Maintain segregation of duties and approval hierarchies for all transactions processed by accounts payable function. Reconcile accounts payable ledger and timely address any variances to ensure accuracy of financial records Act as the primary liaison between the company and its vendors, fostering strong professional partnerships through responsive and effective communication. Proactively address payment inquiries, investigate invoice discrepancies, and coordinate with internal departments to resolve issues efficiently. Maintain detailed records of all vendor interactions. Monitor vendor satisfaction and escalate systemic issues to appropriate stakeholders to ensure continuous improvement in the accounts payable process Prepare and analyze accounts payable reports for management review Collaborate with other departments to streamline processes and improve efficiency Support timely and accurate completion of monthly and annual closing activities by reconciling accounts payable balances to the general ledger and resolving any discrepancies. Prepare accrual entries for unprocessed invoices. Generate required reports including aging schedules, outstanding liabilities, and vendor analysis for management and financial reporting purposes. Coordinate with the accounting team to meet all closing deadlines and provide supporting documentation as needed. Stay current with accounts payable best practices and recommend process improvements Performs testing for new project implementations along with supporting system upgrades ensuring full end to end testing is performed successfully and timely Qualifications: Bachelor's degree in Accounting, Finance, or related field 4+ years of experience in accounts payable, with at least 1 year in a supervisory role Strong knowledge of accounting principles and practices Proficiency in accounting software and Microsoft Office Suite Excellent analytical and problem-solving skills Strong attention to detail and ability to manage multiple priorities Effective communication and interpersonal skills Experience with process improvement and implementing internal controls Sage Intacct, DocLink, and Avid Pay experience is a plus Key Competencies: Leadership and team management Financial acumen Attention to detail Time management and organization Ethical conduct and confidentiality Adaptability and continuous learning Salary Range: $63,100 - $94,700 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Finance Posting End Date: 20/02/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: The Sun Life Health and Risk Solutions team has ambitious growth goals, including expansion further into the health & wellness space, launched from a base of strength in Stop-Loss. To support this, we seek a research-focused professional who will drive innovation through comprehensive market analysis and strategic project management. The Senior Consultant, User Research and Innovation will support the development of data-driven insights that inform business strategy and content development in reimagining how people view and use healthcare. Seated within User Research and Innovation, this position will join a high-performing integrated Go-to-Market Strategy team with a strong track record of executing across partner teams in Sales Enablement, Marketing, and Client Experience. Partnership activities include: conducting qualitative research, analyzing market trends, supporting multichannel campaigns around insurance/health, risk management, and complex health conditions. Strong analytical skills and subject matter knowledge around the needs and values of brokers, clients, members, and health insurance partners are essential to excel in this position. This role will focus on conducting primary and secondary research, managing multiple research projects simultaneously, and translating findings into actionable insights for internal stakeholders. As a self-motivated researcher and project manager, this person will proactively identify emerging trends and opportunities, coordinate cross-functional research initiatives, and ensure timely delivery of high-quality research outputs that support our expansion into health and wellness solutions. How you will contribute: * Leading research project management - independently managing multiple concurrent research initiatives from conception to completion, ensuring deadlines are met, budgets are maintained, and deliverables exceed expectations * Conducting comprehensive market analysis - performing primary and secondary research to identify market opportunities, competitive landscapes, and emerging trends in healthcare, stop-loss insurance, and wellness solutions * Developing actionable insights - translating complex research findings into clear, compelling reports and presentations that inform business strategy and support content development initiatives * Supporting innovation initiatives - collaborating with cross-functional teams to design and execute research that uncovers new opportunities for product development and market expansion * Managing stakeholder relationships - coordinating with internal teams including sales, marketing, client experience, other internal partners and external vendors to ensure seamless project execution * Driving data-driven decision making - proactively identifying research needs, proposing methodologies, and delivering insights that support business objectives and growth goals * Contributing to business goals/thought leadership development - providing research foundation and data analysis that supports content creation and strategic positioning initiatives What you will bring with you: * Ability to work with a diverse range of people * Bachelor's or advanced degree in business, market research, or related field preferred * Minimum 2-3 years of experience in market research, business analysis, or related role * Insurance or healthcare industry experience preferred * Project management experience or certification a plus * Experience with both quantitative and qualitative research methodologies * Demonstrated success in managing vendor relationships and research partnerships * Proven ability to manage multiple projects simultaneously while maintaining high quality standards and meeting deadlines * Strong analytical and critical thinking skills with ability to synthesize complex information into actionable insights * Excellent project management capabilities including planning, resource allocation, timeline management, and stakeholder coordination * Self-starter with demonstrated ability to work independently, take initiative, and drive projects forward without constant supervision * Strong written and verbal communication skills with ability to present findings to diverse audiences * Proficiency in research methodologies including survey design, data analysis, and statistical interpretation * Experience with research tools and software a plus (e.g., SPSS, Tableau, survey platforms) * Collaborative mindset with ability to work effectively in a matrixed environment * Detail-oriented approach with strong organizational and prioritization skills * Curiosity and passion for healthcare innovation and insurance industry trends Salary: $76,300-$114,500 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Business Analysis - Process Posting End Date: 29/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity: Do you enjoy organizing information and ensuring accuracy? As a Data Intake Associate for our Claims Services team, you'll play a key role in supporting Stop Loss and Health Claims. You'll be responsible for reviewing submitted reports and entering them into our system, ensuring everything is set up correctly. You'll also create claimant profiles and handle any unique data entry needs. In this role, you'll delegate less complex reporting to Data Intake Administrators. How you will contribute: * Accurately process all types of data submissions, determining if the information is a clinical summary, detailed report, correspondence, etc. * Possess proficient knowledge in the Data Intake policies and procedures * Demonstrate the ability to adapt to new business processes * Act independently or in a team when processing data submissions * Understand the importance of accuracy when processing data received and appropriately allocates resources * Identify less complex data submissions and follow up/monitor with Data Intake Administrators * Review error trends and positively support team development * Meets established metrics for production and accuracy * Communicate regularly with Data Intake Consultant to raise process concerns or escalate submissions * Work with Team Leads to identify training opportunities * Engage in development opportunities * Generate continuous improvement ideas What you will bring with you: * Ability to work with a diverse range of people * 1-3 years of claims data experience, preferably in Healthcare, Stop Loss or related product insurance field * Strong attention to detail * Exceptional accuracy * Strong written and verbal communication skills * Ability to decipher clinical summary data from detailed claims data * Self-motivated with the ability to work independently and in a team environment. * Strong interpersonal, customer service, and organizational skills. Salary Range: $38,200 - $51,600 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Health & Dental Posting End Date: 29/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity: The Employee Benefits Internal Specialist, Group Underwriting position supports the Sales Representative with all aspects of the Request for Proposal (RFP) process through to sold case. This position provides key support to assigned Employee Benefit Representatives (EBR)/Small Business Sales Specialists (SBSS) within their team by generating timely and quality proposals, efficient discounting discussions and decisions with UW on the EBR/SBSS behalf and sold case processing. The position will also work closely with the EBIS and Underwriting, as well as Implementation. How you will contribute: * Review and evaluate RFP for all Sun Life Group Insurance Products. Examine all documentation supplied with RFP to decide what proposal(s) and/ or potential variations to provide. Documentation may include prior carrier certificates, contracts, prior plan rates, census files, prior claims experience, sales rep preferences, broker special arrangements. * Manipulate census data provided, to properly analyze the specific risk for each client. * Configure system with all relevant data, plan design(s) and census data, and calculate manual rates. * Perform rate analysis and rate adjustments within authority leveraging Manual Pricing Tool (MPT) and generate formal proposals with resulting rates. * Support discounting discussions and approval with Sales Rep and UW when outside of authority limits. * Process Sold Cases, including License and Appointment verification, marking cases sold in our administrative system, and setting up benefit enrollments utilizing our Case Manager system. * Ordering of benchmarking reports (BPTs), Disruption reports and Netminders and order print materials through ePrint. * Build strong relationship with EBRs through collaboration and communication on a daily basis. * Assist and order gifts and giveaways through our fulfillment partners. * Recognize and identify continuous improvements for the role and our team. * Attend strategy calls for large-case (over 500 lives) groups. * Conduct daily team huddles with learning opportunities. * What you will bring with you: * Ability to work with a diverse range of people * Employee Benefits or Group Benefits products knowledge * Bachelor's degree or equivalent year of experience preferred * Knowledge of insurance products and systems a strong plus * Ability to develop and maintain effective, professional business relationships across all levels of the organization * Demonstrate a responsive, service oriented professional approach in all interactions * Ability to think creatively and use professional judgment to resolve non-routine quoting issues * Organizational skills to approach work in an organized fashion and to effectively follow-up on outstanding details * Strong customer service skills, displaying flexibility and adaptability * Strong written and verbal communication skills and experience * Strong decision making and problem solving skills and experience with attention to detail * Demonstrate ability to work independently and effectively in a multi-site organization, with minimal supervision * Demonstrated ability to establish and maintain excellent team-oriented interpersonal working relationships * Demonstrated ability to work in a fast-paced, deadline oriented environment with multiple priorities and established performance standards * Proficiency in Microsoft Office with strong technical knowledge of Excel Salary Range: $60,200 - $90,300 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Underwriting - Group Posting End Date: 11/03/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: As a Manager, Data Intake you'll lead a high-performing team driving performance excellence and operational efficiency for Stop Loss & Health Claims Services. This strategic position focuses on developing talent, optimizing claims processing operations, and ensuring your team consistently meets service goals and quality standards. You'll partner closely with the Claims Services Senior Manager to build expertise, implement process improvements, and create a culture of continuous development and accountability. How you will contribute: * Manage individual and team performance in a high-production environment, conducting regular one-on-one and team meetings to ensure alignment with goals and metrics * Oversee stop loss insurance claims processing, including medical/Rx claims creation, expense line input, data merging, and Rx reporting * Monitor and analyze team metrics using advanced Excel skills to track efficiency, identify trends, and uncover development opportunities * Ensure accuracy and data integrity in all processing activities, appropriately utilizing available resources * Document and communicate policies and procedures clearly, following up to ensure staff compliance with current practices * Manage data intake inventory levels and coordinate communication with internal and external clients alongside Claims Managers * Oversee data management and reporting functions, maintaining spreadsheets for collection, storage, and analysis * Collaborate across the organization to meet data intake needs, addressing issues with data sources and templates * Update Visual Boards and tracking systems to maintain transparency on team performance * Design and facilitate training sessions based on quality trends, error findings, and skill gaps identified through feedback * Develop current staff and manage the complete recruitment, onboarding, and training process for new employees * Partner with Associates and Quality Analysts to create comprehensive training materials, presentations, and recorded sessions * Empower staff to develop and execute continuous improvement initiatives independently, presenting results to upper management * Meet regularly with Senior Manager to communicate improvements, concerns, and team development opportunities * Incorporate Brighter Way principles in everyday work and model positive engagement during team discussions What you will bring with you: * Ability to work with a diverse range of people * Prior management experience required; BS/BA degree with 5-7 years of industry experience preferred * Advanced knowledge of Microsoft Excel, Word, and PowerPoint * Strong understanding of stop loss insurance products and medical claims data/processes * Data intake and stop loss product expertise * Exceptional organizational skills with ability to independently manage time and staff performance * Excellent verbal and written communication and presentation abilities * Proven ability to build partnerships and influence across all organizational levels * Results-oriented mindset with strong analytical and problem-solving skills * Track record of documenting and driving process efficiencies and improvements * Ability to manage and develop high-performing teams in fast-paced environments * Strong resourcefulness and adaptability * Commitment to continuous learning and professional development Salary: $54,100-$81,200 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Health & Dental Posting End Date: 05/02/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity: Member Support Specialists are the face to Sun Life's external clients. The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life's internal claims professionals and Client Relationship Executives. Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction. How you will contribute: * Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems during peak times as needed. * Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. * Inquiries will focus on aspects of the client's group benefits plan. Topics will include details about their eligibility, coverage and claims. * Effectively listen to members and determine the best course of action. Most calls are resolved through well documented processes. * Empathetically assist the member through the claims process. * Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience. * Achieve productivity, scheduled adherence and quality assurance expectations as well as exude leadership competencies that contribute to a successful team environment. * When not supporting Customer Calls, responsibilities will also include administrative duties which facilitate new claim set up, and management of existing claims within Claim Shared Services * Review STD, LTD, Life, Life Waiver of Premium, Absence Documents * Manage Special Handling Process using instructions which vary for each group * Provide input and recommendations and analysis to management on business process * Emphasize Continuous Improvement, either enhancing the client experience or creating an efficiency. * Assignment of tasks to the appropriate area based on various criteria * Ability to identify complex diagnosis and handle accordingly * Able to meet production goals each day, based on work assigned * Ability to maintain a high level of accuracy when handing assigned work * Respond to all emails, both internal and external, within the required timeframe * May assist in special project work or other duties as defined by the needs of the business * Requires working knowledge of claim processing procedures and system applications * Requires critical thinking skills, high accuracy, quality work products, ability to multi-task and maintain a high production of pace and focus * Must possess appropriate verbal communication skills to address various departments and clients * Effective judgement to use both categories of skills when applicable, as outlined above, to enhance or expedite the client experience What you will bring with you: * Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible * Flexibility in being able to shift between different responsibilities throughout the day, or based on the task at hand * Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience * The ability to actively listen to customers, paying attention to their needs, frustrations and suggestions is critical * Manage stressful situations with composed behavior demonstrating empathy and understanding * Demonstrated aptitude in problem solving and thinking "outside the box" * Possess the capability to work effectively in a fast paced environment that demands high energy and passion for customer service * Commitment is required to be flexible, adaptable and motivated to pitch in and support the team's work at all times * Proven record of providing strong and effective customer service * Ambition to continuously learn and develop professionally through feedback and coaching * Solid systems and technology skills * Strong verbal and written communication skills * Proficiency with Windows and Microsoft Applications * Ability to work in a fast pace, high volume and deadline driven environment * Strong working both independently and as part of a team * Bachelor's degree or equivalent work experience preferred Salary Range: $40,600 - $54,800 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 01/02/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The opportunity: The Member Enrollment Analyst (MEA) is a leader; accountable for the coordination, implementation, and training of all processes related to eligibility EDI 834. This role has a general knowledge of all clients' electronic enrollment (EE) files to prioritize and coordinate the running of EE files. Handles high profile, critical client implementations, from onset to implementation, and ensures membership accuracy within the system. The MEA will exhibit the highest level of knowledge of the EE process and membership data, and assist in the reconciliation of the claims system's membership data to our financial system. How you will contribute: * Document client-specific eligibility business rules using tools such as Word, Visio and Excel; communicate business rules to IT. * Discern and utilize the IT applications and tools used to aid data mapping, business rules, and HIPAA compliance; work with IT to implement technical aspects of system and data configurations based on business rules. * Manage new eligibility EDI electronic enrollment (EE) implementations and changes to existing clients' EE files through conference calls, e-mails, on-site visits, and ongoing customer communication. * Author and maintain HIPAA 834 and Proprietary Companion Guides that enables clients to comply with processing requirements and reduce errors. * Manage a high volume of projects and tasks with different priorities. * Facilitate team meetings to share information related to membership and EE; ensure issues are communicated and understood by the team. * Develop and maintain comprehensive schedules related to the status of new EE business; communicate regular statuses to Client Engagement, Sales, and other impacted departments. * Perform monthly membership data reconciliation utilizing the HIPAA 834 EDI files; work closely with Client Engagement to review and communicate results. * Partner with IT to implement new requirements; define requirements, approve Use Cases, perform user acceptance test (UAT), and approve code fixes into production. * Prioritize EE files; work with supervisor to coordinate resources to accommodate the timely processing of files and meet or exceed service levels. * Design, develop, and execute SQL queries to identify root cause where problems exist within membership data. * Provide excellent customer service by responding to membership-related inquiries in a timely and accurate manner; may require extensive research with diverse resources. * Establish and maintain membership data via EE files; manage timely and accurate processing of files to ensure all systems have correct data. * Identify EDI solutions to business needs and constantly improve the effectiveness of our communications as they relate to eligibility and membership. * Proactively communicate and coordinate eligibility issues with Sales, Client Engagement, and Customer Service and impacted departments; work collaboratively with these departments to develop solutions. * Maintains company goals by participating on and providing eligibility EDI expertise to departmental and company projects. * Assist clients in the interpretation and management of membership and eligibility reports. What you will bring with you: * Bachelor's degree and related EDI or Business Analyst experience. * Minimum 3 years of technical experience, preferably with EDI. * In depth knowledge of EDI Healthcare-related file formats, including HIPAA 834, required. * Deep functional understanding and hands-on experience implementing the 834 transaction. * EDI 'source to target' transaction mappings (834 and proprietary files). * Spearhead and drive projects and teams successfully. * Strong supervision and communication skills to drive compliance with eligibility EDI (EE) requirements among submitting constituents (i.e. clients). * Unsupervised and strategic decision making. * Excellent organizational and time management skills; ability to handle multiple projects and priorities. * Demonstrates self-motivation by taking initiative to learn more and take on more duties. * Embrace change; positively influence change. * Working knowledge of SQL and database and system design; capable of writing and running SQL queries. * Ability to work without others without close supervision. * Microsoft Office (Word, Excel, PowerPoint, Visio). * Specific knowledge of enrollment processes in a commercial, Medicaid, or Medicare Health Plan/TPA organization. * Working knowledge of FTP. * Excellent reasoning skills * EDI technical skills specifically using the 834 member enrollment transaction set, preferred * Excellent communication skills - both verbal and written * Relationship building * Excellent customer service skills Salary: $69,300 - 104,000 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Business Analysis - Systems Posting End Date: 27/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: As a Senior Analyst, Business Architecture - Business Transformation, you will support the analysis, design, and optimization of business processes to improve efficiency and performance. This role partners with business leaders and project teams to support process improvement, change management, and automation initiatives that drive sustainable business outcomes. How you will contribute * Support process improvement and change management initiatives across the organization * Conduct interviews and working sessions to understand business processes and requirements * Analyze data to identify gaps, risks, and improvement opportunities * Develop business requirements, process maps, flowcharts, and future-state models * Synthesize findings into clear recommendations outlining value, risks, and implementation considerations * Collaborate with project teams and stakeholders to design and implement process and technology solutions * Identify opportunities for process automation and system integration * Monitor and evaluate the effectiveness of implemented solutions What you will bring with you * Ability to work with a diverse range of people. * Bachelor's degree or equivalent relevant experience * 3+ years of experience in business analysis, business architecture, or process improvement * Experience with process mapping, requirements gathering, and stakeholder management * Knowledge of change management and continuous improvement practices * Strong analytical, problem-solving, and communication skills * Ability to work independently while collaborating across teams Salary: $76,300-$114,500 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Business Analysis - Process Posting End Date: 29/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Are you ready to take your medical underwriting career to the next level? We're seeking a dynamic and experienced Senior Manager to join our Medical Underwriting team. This role offers an exciting blend of hands-on work and strategic leadership, perfect for someone who loves to be in the thick of the action while also driving team success. The opportunity: As a Senior Manager in Medical Underwriting, you'll wear multiple hats in this working management position. You'll be responsible for overseeing critical operations including managing a small inventory, handling high-dollar signoffs, and leading a team of talented underwriters. This role is pivotal in supporting the Associate Director of Medical Underwriting in executing strategic plans while ensuring day-to-day operations run smoothly. If you're passionate about medical underwriting, have a keen eye for detail, and are ready to lead a team to success, we want to hear from you. Apply now and take the next step in your underwriting career! How you will contribute: * Lead a team of medical underwriters to high success. * Serve as a subject matter expert in medical underwriting. * Conduct high-dollar signoffs, ensuring accuracy and compliance Support the Associate Director in implementing strategic initiatives * Act as a point of escalation for challenging risk decisions and client interactions. * Drive continuous medical and risk learning and development * Drive process change initiatives with the voice of the employee and the client in mind. * Manage a small inventory of complex medical underwriting cases * Liaison with Corporate Medical Underwriting director to ensure technical aspects of Group and Individual Medical Underwriting align with corporate standards. What you will bring with you: * 5+ years of experience as an Underwriter in a Group Benefits Insurance carrier setting; Medical Underwriting experience highly desired * Excellent medical knowledge and a high level of risk assessment experience * Proven leadership skills with the ability to motivate and develop team members * Strong analytical and decision-making abilities * Exceptional communication skills, both written and verbal * Bachelor's degree in a related field (e.g., healthcare, business, insurance) or equivalent experience. At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. National Average Base Salary: 77,400-116,100 Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Underwriting - Group Posting End Date: 31/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The opportunity: The position is responsible for supporting the compliance risk management programs relevant to one or more Business Units. It is considered an individual contributor role within the Sun Life U.S. Compliance Department. The position is responsible for day-to-day compliance program activities under the supervision of an Associate Director, Director and/or AVP. The primary focus of this position is to provide direct support for the Financial Crimes Program and the Privacy Program operating within the Regulatory Compliance Management Program. This includes performing control activities related to AML (e.g. transaction monitoring) and Privacy (e.g. privacy incident and privacy impact assessment review and analysis), among other tasks. These activities directly impact the health of the respective Programs, and internal and external reporting. Support for regulatory examinations, Internal Audits or other regulatory matters may be required as appropriate. How you will contribute : * Provides direct support of compliance controls within the Financial Crimes Program and the Privacy Program * Maintains required documentation in support of control performance, including as relates to escalation, review, and challenge * Conducts routine transactional activities and administration of Compliance Programs (e.g., AML alert monitoring, privacy incident review, privacy impact assessments, etc.) * Participates, under supervision, in annual compliance risk assessments and monitoring and testing of existing procedures and controls * Maintains familiarity with company risk management policies and procedures * Participates in compliance projects as needed * Encourage, promote and enhance a culture that supports the Code of Conduct, encourages ethical behavior and a commitment to compliance with applicable laws and regulations * Adhere to Sun Life policies and procedures to maintain effective compliance with legal and regulatory standards What you will bring with you: * Sun Life is a hybrid work company currently requiring weekly in-office presence * The candidate must be able to commute to our offices in Wellesley, Portland, Kansas City or Hartford * Some travel may be required * Bachelor's Degree, professional certificate, or equivalent work experience * Understanding of compliance practices in Financial Crime and/or Privacy preferred * Demonstrated ability to work independently and within a team-oriented setting * Solid logic, problem solving, and analytical skills required * Agility to adapt to new demands and changes in business priorities and manage time efficiently to meet objectives. Efficiency mindset for identifying areas of improvement in current processes, procedures, and systems * Can clearly and concisely express opinions, conclusions, and recommendations in writing and verbally * Strong computer and database skills, including proficiency with Microsoft Office's suite of tools (Outlook, PowerPoint, Word, Excel, Forms, etc.) * Demonstrated digital, analytics/technology capabilities, including prompt engineering to support use of AI Salary Range: $62,200 - $93,300 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Compliance Posting End Date: 27/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The Opportunity: Software engineer will Support IT Objectives by supporting business processes, systems and clients (under limited supervision) specifically with UI, middleware and system integrations related technologies and applications, carries out these responsibilities by providing information technology (IT) How you will contribute: * Supports existing applications, monitors systems performance and work based on the impact to the business. May coordinate cross-functional IT departments to resolve issues * Uses troubleshooting skills to identify, research and propose solutions to problems and accommodate necessary changes or corrective action, as needed * Execute full lifecycle software development * Write well designed, testable, efficient code * Produce specifications and determine operational feasibility * Integrate software components into a fully functional software system * Develop software verification plans and quality assurance procedures * Document and maintain software functionality * Tailor and deploy software tools, processes and metrics * Serve as a subject matter expert * Comply with project plans and industry standards * Other duties as assigned. What you will bring with you: * 3+ years of total experience of developing API's - .NET (C#) and Python, Java. * Demonstrates sound technical skills with a strong working knowledge of the client's business in order to effectively translate business needs to IT solutions. * Fast learner who adapts quickly to changing business needs and evolving technology landscapes. * Bachelor's or Master's degree in computer science or related field. * Deep understanding of Azure and AWS, with experience in designing cloud-native applications using serverless and containerized architectures. * Extensive experience with BFF design patterns, API Gateway, and middleware solutions. * Strong experience with authentication and security using Okta, OAuth2, OpenID Connect, and JWT. * Strong knowledge of DevOps, CI/CD, containerization (Docker, Kubernetes), and infrastructure as code (Terraform, ARM templates). * Extensive experience with some of the following monitoring and alerting tools (ELK, Datadog, Dynatrace, Splunk) * Experience working in agile development environments, leading technical discussions, and mentoring junior engineers. * Extensive knowledge of building REST and GraphQL APIs * Effective oral and written communication skills * Required to attend additional training as requested/deemed necessary Salary: Salary Range: $79,300 - $119,000 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: IT - Application Development Posting End Date: 29/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The opportunity: The Associate Operations Correspondence Analyst is part of the Operations Correspondence Templates team, reporting to the Operations Correspondence Senior Manager. Implements and maintains the templates utilized for correspondence required based on operational activity and driven by requirements defined by federal/state regulation, NCQA and URAC. How you will contribute: * Manage efforts to implement and revise correspondence, resulting from operation activity for utilization management, claims, and complaints/grievance/appeals, to ensure accurate content within the templates and the templates are implemented or revised within the timelines required. * Completion of the client requirement document (CRD) to accurately reflect contract and regulatory requirements. * Presentation of the CRD content to the client. Coordinate revisions necessary to final completion and client approval. * Identify the templates required for implementation, based on operational process and requirements. Draft a template document, as necessary. * Ensure template content meets requirements based on client contract, regulations, NCQA and/or URAC. * Perform gap analysis for correspondence requirements and system functionality and/or current process and develop strategic solutions to ensure compliance with requirements. * Coordinate template implementation and revisions with the client, client services, operations, the correspondence technical team and the Operations Correspondence Senior Manager. * Define the rules necessary to accurately populate variable information within the template. Communicate the rules effectively to the correspondence technical team. * Mock up samples of the templates and submit to the correspondence technical team to draft production samples. Define the parameters to be utilized to produce the samples, when necessary. Review production samples provided to ensure accuracy. * Obtain approval from the client of the production samples. Coordinate through client services, as necessary. * Coordinate production of the template with the correspondence technical team after approval has been received. * Coordinate with the Operations Correspondence Senior Manager to create cases to test triggers for templates for complaint/grievance/appeals. * Obtain translation of template content into non-English language(s), as necessary. * Audit production samples of the letter files once the template is put into production. * Communicate all template implementation and revisions to the applicable operational department. * Audit templates periodically to ensure most recent approved template is in production. * Assist the Operations Correspondence Senior Manager to determine root cause for all findings identified in an external audit, relating to correspondence. * Correct errors identified by the UM Administrative Coordinators relating to mapping to citations and member denial language. * Create and maintain a letter library and tracking mechanism for all current and historical templates for each client. Documentation to include client approval and the version of the template that is approved. * Complete the process for Notice of Action (NOA) letters that require modification prior to mailing to the member to ensure modifications completed are accurate and completed timely. * Cultivate and maintain professional relationships with both internal and external customers; communicate effectively with both internal and external customers using various methods of communication, including email, conference call, and video conferencing. * Demonstrate a detailed understanding of requirements for correspondence for operations, as listed in individual client contracts and in federal and/or state regulations. * Demonstrate a detailed understanding of DentaQuest policies and processes for correspondence for operations. * Participate in market meetings to understand client requirements and changes. Communicate any items that impacts correspondence. * Other duties as needed or required. What you will bring with you: Required: * Associate degree in business, healthcare or related field (or equivalent work experience) * Proficient with general computer software including Microsoft Excel, Word and Outlook. * Exceptional communication skills and the ability to communicate appropriately at all levels of the organization. This to also include the ability to communicate appropriately with external customers, including clients and/or regulatory agencies. * Excellent spirit for teamwork, problem-solving, communication, and decision-making skills. * Strong situational analysis and decision-making abilities. * Excellent verbal, written, interpersonal, organizational and public speaking/communication skills. Able to effectively communicate visualizations. * Ability to prioritize and organize multiple tasks with tight deadlines. * Ability to manage multiple projects and priorities in a fast-paced, result-driven environment. * Excellent independent problem-solving skills. * Self-motivated and has the ability to work with little supervision and make independent decisions. * Demonstrated track record of attention to detail. * Required to attend additional training as requested/deemed necessary. Preferred: * Minimum 3 years demonstrated experience managing multiple complex tasks with varying deadlines and competing priorities. * Ability to work closely with internal business partners to ensure project completion. * Previous experience managing template documents. * Previous experience in professional or academic research * Demonstrated experience managing relationships with internal/external customers and working closely with the external customer to implement processes. Salary: $54,000 - 72,900 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualification, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Business Analysis - Process Posting End Date: 22/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. The opportunity: Responsible for overall client relationship, satisfaction, and program success. The Client Partner will oversee every element of the contract deliverables, including compliance reporting, financial reporting and service level performance reporting. Also responsible for ensuring effective internal coordination of cross-functional teams and external communication of client requests to ensure client expectations are satisfied. How you will contribute: * Responsible for on-going, effective communications and service to the current clients via on-site meetings, web-conference calls, and day-to-day interaction. * Provide primary support to DentaQuest leadership for administration of administration of the client's program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract. * Proactively identify client expectations, communicate expectations to DQ leadership and staff, and ensure expectations requirements are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client's organization. * Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest. * Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance. * Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion). * Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines. * Perform functions that support timely and accurate reporting to clients. * Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented and client audits are organized effectively. * Develops and submits IODs based on CMS, market- or client-specific program requirements. * Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers and other organizations. * Provides regular updates to senior management on internal and external issues affecting market performance. * Represent DentaQuest at health fairs, conferences and advisory meetings through the State. * Utilize leadership, negotiation, conflict resolution, project management, and strategic problem-solving skills. * Other duties as assigned. What you will bring with you: * Bachelor's degree in business, Healthcare Administration (or related field) or equivalent, relevant work experience. * Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers. * Two years' experience in a supervisory role. * Well-organized and superior organizational, written, and oral communication skills (particularly presentation skills). * Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions. * Ability to work independently and as part of a team. * Proficient with general computer software including Microsoft Excel, Word and Outlook. * Proven problem-solving skills. * Ability to make good judgment conclusions based on data available with minimal supervision. * Ability to prioritize and organize multiple tasks with tight deadlines. * Excellent customer service skills. * Up to 50% local travel required. Salary: Salary Range: $63,000 - $94,500 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Sales - Client Relationship Management Posting End Date: 29/01/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Infrastructure engineers work closely with engineering teams to build and operate the services that make up various product platforms at Sun Life. Here are the key outcomes we are looking for: * Monitoring and updating our infrastructure in Kubernetes and AWS * Identifying security gaps and looking for ways to remediate * Writing and reviewing Terraform code to manage infrastructure * Creating new dashboards and helping teams understand their services through monitoring * Documenting everything you discover in our docs repo in GitHub * Taking on new backlog items in our agile process of two-week development iterations * Mentoring engineers on operational best practices for their owner-operated services * Experience with AWS Workspaces a plus Technology we use(not exhaustive): Amazon Web Services (EC2, EKS, Lambda, RDS, etc), Terraform, CI/CD Tooling, and other modern DevOps Technologies. Python, go Lang, MySQL, OpenSearch, Redis Requirements * 3+ Years of experience in a software engineering discipline * Experience debugging infrastructure issues and improving reliability and performance * Experience working in operations or infrastructure in a DevOps or SRE environment * Willingness to participate in On-Call rotations * Experience working with various AWS Technologies * Proficiency with at least one language (Python, Ruby, Bash, Go, whatever works!) * Proficiency with Linux * Handling of security issues, with a background in the field a plus * Bachelor's degree in technical discipline or equivalent experience Do you not meet all of these requirements? You can still apply and tell us why you fit. We will consider those who don't meet all of these requirements for this role. We welcome all talented engineers, and are committed to a culture that represents diversity in all its forms. If you think you might thrive in this setting, we would love to hear from you. Life is brighter when you work at Sun Life * Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more * Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account Salary Range: $101,000 - $151,500 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at ****************** to learn more. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: IT - Application Development Posting End Date: 13/02/2026