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VP Liability Underwriting Officer
Zurich Na 4.8
Rocky Hill, CT jobs
128865
Zurich North America is currently looking for an experienced VP Liability Underwriting Officer. This position reports to the VP Casualty Lines, Underwriting Officer and our preference is for the individual to be located in any of our offices in the United States on a hybrid basis.
The VP Liability Underwriting Officer is a key role responsible for guiding Zurich North America's liability underwriting strategy and execution. This role leads a team of underwriters and is responsible for setting, maintaining, and evolving underwriting standards, guidelines, appetite, and authority levels. The role ensures disciplined underwriting practices and drives portfolio strategy and performance management.
This leader will apply deep liability expertise to develop and implement strategies for our Commercial General Liability and Excess portfolio. Working closely with Global colleagues and Business Unit Heads of Underwriting, this leader will deliver actionable insights, technical underwriting strategies, and pricing approaches that support financial objectives and strengthen portfolio quality.
We are seeking a results-oriented professional with strong influencing skills and the ability to translate data and market trends into clear, executable plans. This leader will be proactive and solutions-oriented, driving modernization of underwriting capabilities through transformation initiatives. They will balance strategic vision with practical execution to deliver measurable impact across the organization.
Key Accountabilities:
+ Shape portfolio performance by defining strategies, identify trends, support pricing adequacy, and drive profitability frameworks
+ Lead the delivery of underwriting direction to enable successful Commercial GL and Excessunderwriting to achieve financial objectives in North America.
+ Drive profitable growth by providing business unit support for developing, implementing and monitoring business unit portfolio strategies.
+ Develop, negotiate and implement strategic operational plans aligned with BU goals; provide input to Commercial GL and Excess underwriting strategies for all North American portfolios with Commercial GL and Excess exposures.
+ Anticipate and assess long-term opportunities and risks associated with external market shifts, looking forward 5+ years.
+ Determine emerging issues relevant to current and future needs and ensure strategies, programs, processes incorporate these insights.
+ Ensure governance and alignment of policy, procedures and operating standards is completed for area of responsibility.
+ Optimize resource allocation and champion products, projects, investments in Commercial GL and Excess that meet business unit needs.
+ Evaluate underwriting activities to identify strategic risks and compliance issues.
+ Lead risk assessment for their area of responsibility and escalate potential issues to higher management.
+ Drives consistency and enhance underwriting standards across the Commercial GL and Excess Lines of Business to maintain or improve underwriting performance.
+ Promote a rigorous underwriting process and procedure monitoring system.
+ Provide effective leadership and management of Underwriting people resources: pursuing active talent management, driving capability development and creating a high-performance culture.
+ Oversees framework for underwriting decisions e.g. authority grants, referrals, technical underwriting reviews.
+ Guide design and implementation of rating and pricing tools and methodologies.
+ Provides strategic underwriting insight for tools development and modernization.
+ Develop and maintains strategic partnerships both internally and externally to advance business objectives.
+ Leads LoB underwriting strategy for product development in collaboration with business units and the Product Management.
+ Drive standardization and simplification of products, processes and tools across the LoB.
+ Identify Commercial GL and Excess training opportunities and assists with facilitation of Commercial GL and Excess training framework.
+ Oversees underwriting engagement with industry and regulatory bodies.
Basic Qualifications:
+ Bachelors Degree and 10 or more years of experience in the Operations area AND
+ Experience working globally or internationally with underwriting partners
+ Supervisory or management experience
PreferredQualifications:
+ CPCU
+ Technical knowledge and multi-level leadership skills reflective of a practitioner who has been operating at a senior underwriting level or manager role
+ Track record of fostering business improvement and delivering change in a complex insurance environment
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $197,800.00 - $324,000.00, with short-term incentive bonus eligibility set at 25%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]
**Why Zurich?**
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.
Join us for a brighter future-for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
**Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Rocky Hill, AM - Atlanta, AM - Boston, AM - Chicago, AM - Dallas, AM - Houston, AM - Los Angeles, AM - New York, AM - Overland Park, AM - Philadelphia, AM - San Francisco, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-AK1 #LI-EXECUTIVE #LI-HYBRID
EOE Disability / Veterans
$197.8k-324k yearly 7d ago
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VP Liability Underwriting Officer
Zurich Na 4.8
Dallas, TX jobs
128865
Zurich North America is currently looking for an experienced VP Liability Underwriting Officer. This position reports to the VP Casualty Lines, Underwriting Officer and our preference is for the individual to be located in any of our offices in the United States on a hybrid basis.
The VP Liability Underwriting Officer is a key role responsible for guiding Zurich North America's liability underwriting strategy and execution. This role leads a team of underwriters and is responsible for setting, maintaining, and evolving underwriting standards, guidelines, appetite, and authority levels. The role ensures disciplined underwriting practices and drives portfolio strategy and performance management.
This leader will apply deep liability expertise to develop and implement strategies for our Commercial General Liability and Excess portfolio. Working closely with Global colleagues and Business Unit Heads of Underwriting, this leader will deliver actionable insights, technical underwriting strategies, and pricing approaches that support financial objectives and strengthen portfolio quality.
We are seeking a results-oriented professional with strong influencing skills and the ability to translate data and market trends into clear, executable plans. This leader will be proactive and solutions-oriented, driving modernization of underwriting capabilities through transformation initiatives. They will balance strategic vision with practical execution to deliver measurable impact across the organization.
Key Accountabilities:
+ Shape portfolio performance by defining strategies, identify trends, support pricing adequacy, and drive profitability frameworks
+ Lead the delivery of underwriting direction to enable successful Commercial GL and Excessunderwriting to achieve financial objectives in North America.
+ Drive profitable growth by providing business unit support for developing, implementing and monitoring business unit portfolio strategies.
+ Develop, negotiate and implement strategic operational plans aligned with BU goals; provide input to Commercial GL and Excess underwriting strategies for all North American portfolios with Commercial GL and Excess exposures.
+ Anticipate and assess long-term opportunities and risks associated with external market shifts, looking forward 5+ years.
+ Determine emerging issues relevant to current and future needs and ensure strategies, programs, processes incorporate these insights.
+ Ensure governance and alignment of policy, procedures and operating standards is completed for area of responsibility.
+ Optimize resource allocation and champion products, projects, investments in Commercial GL and Excess that meet business unit needs.
+ Evaluate underwriting activities to identify strategic risks and compliance issues.
+ Lead risk assessment for their area of responsibility and escalate potential issues to higher management.
+ Drives consistency and enhance underwriting standards across the Commercial GL and Excess Lines of Business to maintain or improve underwriting performance.
+ Promote a rigorous underwriting process and procedure monitoring system.
+ Provide effective leadership and management of Underwriting people resources: pursuing active talent management, driving capability development and creating a high-performance culture.
+ Oversees framework for underwriting decisions e.g. authority grants, referrals, technical underwriting reviews.
+ Guide design and implementation of rating and pricing tools and methodologies.
+ Provides strategic underwriting insight for tools development and modernization.
+ Develop and maintains strategic partnerships both internally and externally to advance business objectives.
+ Leads LoB underwriting strategy for product development in collaboration with business units and the Product Management.
+ Drive standardization and simplification of products, processes and tools across the LoB.
+ Identify Commercial GL and Excess training opportunities and assists with facilitation of Commercial GL and Excess training framework.
+ Oversees underwriting engagement with industry and regulatory bodies.
Basic Qualifications:
+ Bachelors Degree and 10 or more years of experience in the Operations area AND
+ Experience working globally or internationally with underwriting partners
+ Supervisory or management experience
PreferredQualifications:
+ CPCU
+ Technical knowledge and multi-level leadership skills reflective of a practitioner who has been operating at a senior underwriting level or manager role
+ Track record of fostering business improvement and delivering change in a complex insurance environment
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $197,800.00 - $324,000.00, with short-term incentive bonus eligibility set at 25%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]
**Why Zurich?**
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.
Join us for a brighter future-for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
**Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Rocky Hill, AM - Atlanta, AM - Boston, AM - Chicago, AM - Dallas, AM - Houston, AM - Los Angeles, AM - New York, AM - Overland Park, AM - Philadelphia, AM - San Francisco, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-AK1 #LI-EXECUTIVE #LI-HYBRID
EOE Disability / Veterans
$197.8k-324k yearly 7d ago
VP, Total Rewards, HRIS & Operations Leader
Blue Cross and Blue Shield of Massachusetts Inc. 4.3
Boston, MA jobs
A leading health insurance organization in Boston is seeking a Vice President of Total Rewards, HRIS, and HR Operations. This strategic role involves designing and running comprehensive total rewards strategies to attract and retain talent. Candidates should have significant experience in total rewards and HR operations, portfolio management of compensation and benefits, and leadership in HR systems. Strong analytical skills and experience in the health insurance industry are preferred. The position comes with competitive benefits and a salary range of $316,080 to $386,320.
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$316.1k-386.3k yearly 2d ago
VP, Insurance Software Delivery Center of Excellence
R T Specialty, LLC 3.9
Chicago, IL jobs
A leading insurance solutions provider in Chicago is seeking a Vice President, CoE Delivery Lead to drive the strategic direction of innovative business solutions. This senior leadership role requires overseeing a team and developing relationships with stakeholders. Candidates should have over 15 years of experience in the insurance industry, particularly with vendor software, and exceptional communication skills. Offering a competitive salary and a comprehensive benefits package, this role is essential for enhancing operational efficiency and supporting growth objectives.
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A leading insurance company is seeking a Director of Actuarial Pricing to shape pricing strategies across various lines of business. The ideal candidate has over 5 years of experience in actuarial pricing within P&C insurance and possesses strong analytical skills and the FCAS designation. This role offers a competitive salary range of $150,000 to $175,000 and the flexibility to work in a hybrid model from locations such as Boston, Chicago, or White Plains.
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$150k-175k yearly 5d ago
Actuarial Director or Manager (REMOTE OR MA)
Hanover Insurance Company 4.9
Worcester, MA jobs
Posted Thursday, September 25, 2025 at 4:00 AM
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Personal Lines Actuarial department is seeking an Actuarial Director or Manager (or similar) for our Profitability Analytics (REPLAY) team to join our growing team in Worcester, MA Corporate Headquarters, or remote work location.
Open to various levels
POSITION SUMMARY:
The Profitability (REPLAY) Team Director role is responsible for managing a team of actuaries focused on profitability oversight through loss and premium analytics of the Personal Lines of business, as well as being expected to complete their own hands-on assignments.
The Personal Lines portfolio is over $2 billion of premium across 20 states for Auto, Home, and Other Personal Lines requiring an innovative, analytical, and business-oriented actuarial approach.
This role will have countrywide loss and premium analysis responsibilities including rate indications, loss and premium trends, projecting IBNR and loss development, and forecasting top and bottom-line plans. Additionally, this role partners with other actuarial functions in communicating profitability insights to key business partners (Executive Leadership, Finance, State Pricing, State Management, Reserving) in order to influence Personal Lines strategic direction.
This is a Full-time, Exempt role.
IN THIS ROLE, YOU WILL:
Manage and lead a team of actuarial analysts, ensuring technical execution of deliverables alongside personal growth of entire team
Forecast and monitor frequency and severity projections combining internal data, industry data, and macro-economic benchmarks
Use technical actuarial pricing methods to develop and communicate semi-annual rate indications including premium trend assumption updates
Project ultimate loss results for usage in Personal Lines Pricing decision including tracking of IBNR development against actual emergence
Effectively communicate technical analysis to business partners and executive leadership
Collaborate with business partners including Actuarial State Pricing team in strategy and profitability analyses
Build efficiencies and improvements into existing processes
May lead or participate in community training activity
WHAT YOU NEED TO APPLY:
Bachelor's Degree or higher in a relevant technical field
Seven+ years of technical experience in multiple LOB and/or actuarial disciplines such as pricing, reserving or advanced analytics
Experience with predictive modeling preferred
Minimum of 2 years in management capacity
ACAS required, FCAS preferred
Advanced communication skills
Advanced skills using Microsoft Office, including Excel
Intermediate programming skills, including the ability to develop and automate processes
Demonstrated knowledge of all techniques used to model various assumptions
Able to apply and interpret company policies and procedures
Able to direct activities of others, motivate and develop staff
Project organization and time management skills to balance conflicting priorities
Growth Mindset - Embraces a creative approach and a changing environment. Seeks to improve processes, constantly seek to learn, apply new techniques, challenge others and themselves to find a better way
Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.
Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards.
Talent Management - Proactively fosters building, mobilizing and evaluating the organizations' human assets. Establishes performance goals and measures in order to accomplish organizational goals.
Business Enterprise Knowledge - Understands how one's own function adds value to the organization and to customers. Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends.
Strategic Thinking - Examines issues and plans with a long-term perspective. Able to critically evaluate external and internal factors.
Change Management - Designs and transforms an organization based on assumptions of human capability and resiliency. Understands the basic human patterns that operate during change, and effectively focuses the organization's capability on an effective transformation. Focuses and energizes a group to accomplish change together and holds them accountable to common goals.
Decisiveness - Makes decisions by quickly assessing the scope of an issue and providing options leading to its closure.
CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
Medical, dental, vision, life, and disability insurance
401K with a company match
PTO
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: ********************** and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
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$139k-191k yearly est. 2d ago
Director II, Relationship Management
The Liberty Mutual Foundation 4.5
Boston, MA jobs
Are you ready to lead one of Liberty Mutual's most strategic partnerships and make an immediate impact on growth? This is your chance to expand our Personal Lines relationship with a large external Agency - a high-volume, high-impact partnership that fuels our omni-channel distribution strategy. In this role you'll be the go-to Relationship Manager driving innovation, profitability, and collaboration across two industry giants.
Key Responsibilities
Manage and grow B2B2C: independently manage a key strategic relationship, driving new business, profitability, and retention.
Build relationships: cultivate strong connections across organizational levels - from frontline agents to senior leaders - adapting communication for diverse audiences.
Champion collaboration: foster teamwork internally and externally, influencing and advocating for both Liberty Mutual and the partner to achieve shared goals.
Analytical problem solving: conduct analyses and drive data‑driven decisions from reporting; experience with PowerBI is required. Proven ability to proactively identify trends and implement solutions through compelling storytelling.
Team leadership: collaborate with a geographically dispersed team of Relationship Managers, Analysts, & Product Owners to optimize processes, troubleshoot issues, and maintain alignment.
Product expertise: have the aptitude to quickly learn Liberty's personal lines products and systems, as well as the custom partner's sales integration.
Balance win now and vision: anticipate trends and effectively prioritize trade‑off decisions with scarce resources while setting a clear direction for future needs.
What We Are Looking For
Proven experience managing complex, high‑volume partner or client relationships in insurance or related industries.
Entrepreneurial spirit and eagerness to learn in a fast‑paced environment.
Ability to work independently, prioritize competing demands, and solve problems creatively and decisively.
Excellent interpersonal communication skills with the ability to adapt style for diverse audiences.
Analytical skills and comfort working with data; experience using PowerBI or similar tools is required.
Familiarity with insurance call center operations, agency workflows, and P&L management is highly desirable.
Collaborative mindset with a passion for driving business results through cross‑functional teamwork.
Qualifications
Bachelor's degree or equivalent experience required.
Advanced degree such as MBA and/or CPCU certification preferred.
Demonstrated ability to exercise advanced negotiation skills and resolve complex business issues with internal and external parties.
Advanced knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients.
Excellent verbal and written communication skills.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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$128k-171k yearly est. 4d ago
Director, Actuarial - Variable Annuities and RILA
Transamerica Corporation 4.1
Baltimore, MD jobs
We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.* Lead the monthly, quarterly, and annual close and reporting processes under IFRS, US GAAP, and Statutory/NAIC requirements for Variable Annuity and RILA blocks, ensuring accuracy, completeness, and timeliness of results.* Oversee preparation and review of financial statements, disclosures, and supporting schedules related to Variable Annuities and RILAs for internal management, regulators, rating agencies, and other stakeholders.* Manage and develop reporting team focused on these product lines across accounting bases, including goal setting, coaching, performance management, and succession planning.* Coordinate and respond to external and internal audits for IFRS, US GAAP, and Statutory reporting of Variable Annuities and RILAs, ensuring issues are understood in the context of these products and remediated promptly.* Maintain and enhance a strong internal control environment over financial reporting for Variable Annuity and RILA liabilities, guarantees, and related assets, including key controls, documentation, and governance.* Partner with hedging, controllership, tax, treasury, and risk teams to ensure appropriate multi‑basis accounting treatment for complex VA/RILA features, including market risk benefits, embedded derivatives, reinsurance, and hedge programs.* Lead or support implementation of new accounting and regulatory standards impacting Variable Annuities and RILAs (e.g., LDTI/market risk benefits, IFRS 17, evolving NAIC guidance), including impact assessments, policy decisions, and changes to processes and systems.* Drive continuous improvement, automation, and standardization of reporting processes and analytics for VA and RILA business, leveraging data and tools to improve efficiency, control, and insightfulness.* Prepare and deliver clear, insightful analysis of VA/RILA actual results versus plan/prior periods, including key drivers such as equity markets, interest rates, policyholder behavior, and hedge performance, for senior management and governance committees.* Serve as a subject matter expert on IFRS, US GAAP, and Statutory financial reporting for Variable Annuities and RILAs, providing guidance and training to finance and non‑finance stakeholders.* Bachelor's degree in Actuarial Science, Mathematics, Statistics, Economics or related field, and 10 years of related actuarial experience, or Master's degree in a listed discipline and 8 years of experience.* FSA and American Academy of Actuaries membership.* Demonstrate high quality leadership, judgment, organization and prioritization skills.* Exhibit effective management skills to motivate and develop a staff.* Effectively communicate, both verbally and in writing, advanced mathematical and analytical concepts to various audiences.* Solid understanding of capital markets and risk/return profiles of various assets.* Understand company priorities and adapt to changing needs.* Significant experience (typically 8+ years) in financial reporting, controllership, or actuarial roles within life insurance, with direct exposure to Variable Annuities and/or RILAs and multi‑basis reporting (IFRS, US GAAP, Statutory/NAIC).* Strong understanding of the market-related behavior of Variable Annuity and RILA products, including key risk drivers (equity level, interest rates, volatility, policyholder behavior) and practical experience working with or alongside hedge programs for these products.* Deep knowledge of insurance and annuity accounting, including VA and RILA guarantee features, market risk benefits, embedded derivatives, and related regulatory requirements across bases.* Demonstrated ability to manage complex close calendars, competing priorities, and cross‑functional projects in a deadline‑driven environment for market‑sensitive product portfolios.* Strong analytical, problem‑solving, and communication skills, with the ability to translate technical VA/RILA accounting and market drivers into clear messages for senior leaders and non‑technical stakeholders.* Experience leading or supporting implementations of new standards or major transformations affecting Variable Annuity and/or RILA reporting (e.g., LDTI, IFRS 17, NAIC changes, reporting system upgrades) is highly valued.- The Salary for this position generally ranges between $187,000- $248,000 annually. ***Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including***qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.* Pension Plan* 401k Match* Employee Stock Purchase Plan* Tuition Reimbursement* Disability Insurance* Medical Insurance* Dental Insurance* Vision Insurance* Employee Discounts* Career Training & Development Opportunities
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$187k-248k yearly 5d ago
Director, FP&A
Lynx 4.6
Fort Worth, TX jobs
Reports To
Chief Financial Officer
Compensation
$175,000 - $200,000 salary + Bonus Eligible
Who we are
Lynx delivers modular, open standards-based software solutions that redefine the economics of developing, deploying, and maintaining high assurance, mission critical edge platforms. These secure edge computing solutions are designed to drive innovation and operational excellence in today's most demanding environments. From advancing aerospace and defense capabilities to transforming commercial and industrial systems, Lynx collaborates across a wide range of industries, including automotive, medical, and critical infrastructure, to deliver tailored, high assurance solutions aligned with specific mission and operational requirements.
Our key products and services
LYNX MOSA.ic: A software platform that can include a LYNX safety-critical real-time operating system. MOSA.ic's modular design provides robust support for multicore processing. It allows different operating systems and applications of different criticality levels to be run on separate cores for improved performance, reliability, and security.
CoreSuite 2.0: A suite of graphics libraries and tools that enable GPU hardware acceleration for both graphics and "GPU Compute", supporting applications such as machine learning and AI processing in edge devices.
MOSA.ic.SCA and Vigiles, tools that provide Software Bill of Materials (SBOM) and Common Vulnerabilities Exposure (CVE) management for embedded Linux-based and other applications.
Software development services for high-reliability applications that can include initial setup of a "DevSecOps" development environment, software application development, and long-term product lifecycle management.
Position Summary
The Director, FP&A is a key member of the Lynx finance team and is responsible for overseeing the financial planning, analysis, and reporting functions for Lynx and its affiliated companies. Working closely with the Chief Financial Officer, FP&A Manager, Private Equity team and other functional leaders across go-to-market, delivery, R&D, HR, and other support functions. The Director, FP&A executes critical financial processes including weekly revenue forecasting, monthly financial reporting and analysis, annual planning and budgeting, forecasting, and KPI tracking and reporting. This position will play an integral role in helping Lynx achieve its strategic goals by leveraging Lynx's business applications to improve operational visibility and business intelligence and contributing to merger & acquisition activities.
Responsibilities
Develop a monthly and weekly cadence for various forecasts and financial performance reports
Communicate performance and budgets with business leaders
Prepare monthly financial reporting packages for management and external stakeholders
Play an integral finance role with the company's merger & acquisition activities, managing the consolidation of financials and modeling
Execute the development of Lynx's annual budget and periodic forecasts; manage these processes and support stakeholder participation and engagement to meet planning deadlines
Evaluate vendors and oversee the implementation of the company's financial planning and reporting software application in Netsuite; ensure users are trained to use the application effectively Perform analysis of key business data and drivers, present findings and provide recommendations
Update weekly revenue forecast, identifying changes in assumptions or opportunities
Prepare financial slides for quarterly board deck
Implement Quarterly Business Review process between FP&A team and executive management team
Work closely with the Sales & Product teams to analyze operational performance and trends
Provide ad hoc financial analysis to support data-driven business decisions
Participate in merger & acquisition activities, including due diligence, financial modeling, and integration
Participate in the annual commission planning process and implementing commission tool integrated with Netsuite and Salesforce
Participate in the determination of Professional Services consulting rates for government contracts - for both cost-plus models and commercial models
Qualifications and Requirements
10+ years of progressive finance & accounting experience; experience in a high-growth environment and M&A is preferred
Bachelor's degree in finance, business or equivalent; MBA preferred
Private Equity backed company experience is a must have
Experience with Adaptive Planning, Netsuite and Salesforce preferred
Demonstrated experience building complex financial models and providing financial analysis; very strong Excel skills are required
Attention to detail and ability to maintain accuracy while working with large datasets
Ability to work cross-functionally with other teams in a remote environment
Ability to work to deadlines with quick turnarounds
Demonstrated experience executing budgeting and forecasting processes, working cross-functionally with key stakeholders
Experience presenting and communicating at the senior leadership level
Experience with consolidations, foreign subsidiaries and multiple entities is required
Practical hands-on experience in a fast-paced, rapidly growing, and evolving business environment
Experience in software industry, professional services businesses or government subcontracts is a plus
Sound Exciting?
Low-cost Medical / Dental / Vision coverage options
401K with generous employer match
Responsible Paid Time Off + 11 Paid Holidays
Remote work opportunities based on role
Employee Assistance Program (EAP)
Career growth and professional development opportunities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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$175k-200k yearly 1d ago
Associate Director, Tax
Oscar 4.6
Dallas, TX jobs
Hi, we're Oscar. We're hiring an AssociateDirector, Tax to join our Finance.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role:
The AssociateDirector, Tax leads income tax compliance including tax provisions under Generally Accepted Accounting principles (GAAP) and Statutory reporting, federal, state and local tax returns, and tax planning and projects. The AssociateDirector, Tax supports the Tax leadership team in developing department strategy.
You will report into the Sr. Director, Tax.
Work Location:
This is a remote position, open to candidates who reside in: Dallas, TX. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $142,560 - $187,110 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
Manage the annual and quarterly tax GAAP and Statutory tax provision processes and lead the related internal and external relationships necessary to support these processes.
Review U.S. federal, state, and local tax returns and estimates for the corporate holding companies and insurance subsidiaries and manage our relationship with external consultants on this work.
Ensure integrity of tax accounting and compliance results using technology solutions, partnering with the Finance Transformation Team and the Company's external vendors.
Manage tax responses to audits and notices and the related correspondence with internal and external parties.
Ensure compliance with indirect tax compliance functions.
Lead the preparation of financial data and analysis to support tax forecasting and projects.
Partner with areas of Finance and the business to address tax issues and meet organizational goals.
Stay abreast and educate others on developments within the insurance tax area and their possible effects to the Company.
Help develop and implement tax strategies and planning opportunities.
Automate processes to refine tax compliance and provide analytical insights.
Compliance with all applicable laws and regulations.
Other duties as assigned.
Requirements:
Bachelor's degree in Accounting, or 4 years commensurate experience.
7+ years of tax experience in a public accounting firm or equivalent experience in a corporate tax department.
Proficient in using code and regulations.
Strong knowledge in ASC 740.
3+ years experience as a team leader.
Bonus points:
CPA and/or Master's of Taxation.
Statement of Statutory Accounting Principle (SSAP) 101 reporting.
Knowledge of domestic tax issues affecting U.S. insurance companies.
Experience implementing tax provision software.
Work with large datasets to build models and leverage tools.
Experience with state tax nexus considerations.
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit ****************
Position Summary:
We are seeking a strategic and results-driven AssociateDirector to lead and oversee Prior Authorization Operations, with responsibility for all lines of business (LOBs), including Commercial and Medicare, as well as the Clinical Call Center. This role will manage the operations of Prior Authorization processes and ensure optimal efficiency, compliance, and performance across the department. Reporting to the Senior Director, the AssociateDirector will drive cross-functional collaboration and optimize operations to align with the organization's broader business goals.
Position Responsibilities:
Provide strategic direction and mentorship to PA and Clinical Care leadership to foster a culture of collaboration, professional growth, accountability, and team success.
Develop, implement, and uphold policies, procedures, and best practices to ensure the prior authorization processes are efficient, compliant, and aligned with organizational goals.
Define and execute long-term goals to improve workflow and efficiency while maintaining high-quality standards.
Lead or actively participate in cross-departmental initiatives to enhance overall business operations focusing on optimizing the integration and performance of Prior Authorization processes within the broader organizational structure.
Ensure that Prior Authorization processes comply with regulatory standards, including URAC, NCQA, and federal and state guidelines, managing risks associated with compliance, regulatory audits, and industry certifications.
Drive the development of KPIs and performance metrics for the PA department, ensuring that progress is measured against both departmental and organizational goals.
Generate and present comprehensive reports on PA metrics, operational performance, and process improvements to senior leadership and other stakeholders, providing actionable insights and recommendations.
Support the Senior Director, Prior Authorization in various strategic projects, initiatives, and operational tasks to continuously improve the PA function.
Required Qualifications:
Active, unrestricted pharmacist license required
Doctor of Pharmacy degree required
6+ years of experience in Prior Authorization or Utilization Management at a PBM, health plan, or healthcare provider organization
4+ years of leadership experience, including direct supervision in a complex, multi-functional environment
Experience in overseeing multiple lines of business including Commercial, Exchange, and Medicare
Strong proficiency in data analysis and performance reporting, with the ability to leverage insights for decision-making
Excellent communication skills, both written and verbal, with significant experience in presenting to executive leadership
Proficiency in Microsoft Office Suite and familiarity with other advanced data and reporting tools (e.g., Tableau, Power BI, etc.)
Ability to work effectively in a fast-paced, evolving environment and manage complex, cross-functional teams
All employees are responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.
#LI-BC1
Salary Range$160,000-$170,000 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************
$160k-170k yearly Auto-Apply 12d ago
Head Operations North America - Hybrid
Swiss Re 4.8
Fort Wayne, IN jobs
About the Role You are responsible for Operations Unit accountable for end-to-end operations for the Treaty life cycle - from quote stage up until closure of treaty. You not only deliver strong operations services (from onboarding treaties, to managing the accounts and the cash) but also providing early insights and stakeholder management with MU and collaboration with rest of value chain.
You develop, manage and lead a strong leadership team (Team-Leaders, Managers and Experts), a professional underlying management system (processes and structures) as well as a corporate culture based on empowerment, client centricity and engagement.
You are accountable for the cost targets.
Key Accountabilities:
* Active member of the L&H Re Operations leadership team, responsible for oversight, review and continuous improvement for L&H Re Operations Globally
* Assure and manage the ' Technical Accounting Processing and Sales operations services' for given portfolio or region
* according to an agreed set of KPI's and targets
* in line with Market unit/Finance/Actuarial requirements
* Actively manage stakeholder's expectations and communication including concrete action plans based on yearly NPS
* Provide early insights within given portfolio
* Ensure effective Stakeholder management is in place
* Drive resolution of long pending issues and ensure effective and timely escalation to MU
* Drive technology change and adoption into the region - leveraging and defining how to best utilize new technologies
* Embed and live the Swiss Re corporate culture into the teams
* Actively assure people management and leadership of a unit including multiple sections and teams.
* Develop and coach a strong local leadership team with focus on empowerment and client centricity
* Mentor and coach key talents of the organization
* Lead cross functional and cross location teams and projects
* Develop and enhance an organizational structure and processes according to the changing environment
* Contribute to the development and implementation of group-wide decisions and strategies
* Perform other position related tasks as instructed by Supervisor
Strategic thinking - the ability to analyze organization's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses in comparison with competitors:
* Understands the organization's strengths and weaknesses
* Understands industry and market trends affecting the organization's competitiveness
* Has an in-depth understanding of competitive products and services within the marketplace
About the Team
COO Operations department is a part of the L&H COO core business operations within Swiss Re. Our people support entire treaty life cycle from signing of treaty up until closure of reinsurance contract. The quality of our work influences Swiss Re reputation and is instrumental in the company's growth in all markets around the world. We operate within L&H Reinsurance.
About You
* Extensive experience leading shared services or financial services operations within a global insurance or reinsurance environment; Life & Health (L&H) experience is a strong asset.
* 10+ years of leadership experience, including senior management of large, multi-layered organizations (100+ employees) and proven delivery through complex transformations in fast-paced, international settings.
* Strong people and strategy focus, with the ability to build high-performing teams, develop leaders, and foster a culture of accountability, collaboration, and continuous improvement.
* Proven capability to drive operational excellence, performance targets, and client outcomes, supported by a strong operational risk mindset and disciplined escalation of material issues.
* Trusted partner to senior stakeholders, with the ability to influence across Market Units and Group functions, and to operate effectively within global governance and leadership forums.
* Highly analytical, able to synthesize complex data into actionable insights for clients and Swiss Re leadership, and to identify trends, risks, and improvement opportunities.
* Strong advocate for automation, digitalization, and AI-enabled operations, able to lead teams confidently through change and adoption of new technologies.
* Self-driven, results-oriented, and commercially minded, with a strong service and client orientation.
* Excellent communication skills (clear, transparent, and convincing), combined with strong ethical standards and Swiss Re values.
Our company has a hybrid work model where the expectation is that you will be in the office three days per week.
The estimated base salary range for this position for Fort Wayne, IN, is $144,000 to $216,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
Keywords:
Reference Code: 136604
Nearest Major Market: Fort Wayne
Job Segment: Operations Manager, HR, Accounting, Actuarial, Operations, Human Resources, Insurance, Finance
$50k-100k yearly est. 11d ago
Associate Director, Consultant Relations
John Hancock 4.4
Boston, MA jobs
The AssociateDirector, Consultant Relations, plays a pivotal role in supporting sales and relationship development within the North American institutional client channel. This position partners closely with Managing Directors to drive capital raising initiatives across public and private market investment products, while actively engaging with research analysts, field consultants, and institutional investors. The role also encompasses database management, conference and event coordination, and cross-functional collaboration with marketing, compliance, and portfolio management teams to ensure seamless execution and outstanding client outcomes.
Position Responsibilities
1. External Database Management
External Search Platforms: Proactively leverage external databases to identify new leads, manage territory strategy, and conduct industry research. Maintain expertise in industry databases to uncover and evaluate client marketplace opportunities.
Consultant Databases: Ensure firm and strategy data are accurately maintained in consultant databases; lead significant database updates as required and coordinate with internal stakeholders.
Prospecting: Support the development of new relationships and identify business opportunities for Manulife Investment Management's public and private market institutional products, including public equity, fixed income, real assets, private equity, and private credit.
2. Internal Database Management
•Requests: Monitor, track, and submit quarterly and ad hoc requests from consultants (RFI/DDQ/RFPs), coordinating with portfolio management for specific information needs.
•CRM: Assist with Salesforce reporting and collaborate on new initiatives and system enhancements. Generate reports for senior management detailing consultant relations activities, progress, and strategic goals.
3. Knowledge Upkeep
Product Knowledge: Maintain familiarity with direct institutional channels, including public plans, large corporate retirement plans, endowments & foundations, insurance, and sub-advisory. Stay informed on investment portfolio performance and competitive positioning, with the ability to present insights as opportunities arise.
Marketplace Knowledge: Demonstrate a strong understanding of the North American investment consultant landscape.
KPIs: Oversee business channel knowledge, monitor key performance indicators (KPIs), and track new business pipeline and progress against plan.
4. Meetings & Events
• Conferences & Industry Events: Serve as the primary contact for consultant relations conference management, including tracking, organization, preparation, and attendee coordination. Manage speaker requests, deliverables, and marketing materials.
• Field Meetings: Organize logistics and preparation for consultant relations and investment management teams, ensuring all materials and arrangements are in place.
• Onsite & Due Diligence Meetings: Host client onsite visits and due diligence meetings, aligning senior leadership and relevant departments for optimal outcomes.
• Coverage: Attend industry conferences and meetings as needed, representing the brand and expanding the consultant relations network. Build relationships with consultants and gradually assume responsibility for seelct consultant firms. Prepare and deliver investment updates to consultants, research analysts, and institutional investors.
*Occasional travel required (less than 10%).
5. Internal Relationship Management
Distribution: Ensure alignment and coordination between the consultant relations team and sales/relationship management teams on outreach initiatives, including roadshows and conferences.
Marketing: Collaborate with marketing to execute initiatives such as newsletters, webinars, invitations, and social media posts, while communicating consultant relations priorities.
Cross-Functional Collaboration: Provide functional and technical guidance to internal teams, including portfolio management, compliance, and other departments that impact client outcomes and experiences.
6. Career Development
• Pursue ongoing professional development, including additional financial industry licenses, certifications, and relevant coursework.
Required Qualifications:
• Minimum of three years' relevant experience in asset management, client relations, or sales.
• Bachelor's Degree
• FINRA Licenses: Securities Industry Essentials (SIE), Series 7, Series 63/65/66.
Preferred Qualifications
Solid understanding of capital markets and institutional channels (public plans, corporate retirement, endowments, insurance, sub-advisory).
Demonstrated success in sales prospecting and lead generation.
Exceptional interpersonal, presentation, and client-facing skills.
Ability to communicate complex information in a clear, client-friendly manner.
Capable of working independently and collaboratively within a team.
Strong curiosity, analytical thinking, and a collaborative mindset.
Progress toward professional designations or graduate education (CFA, CIMA, MBA, MSF, or similar) is highly desirable.
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit *************************************************
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************.
Referenced Salary Location
Boston, Massachusetts
Working Arrangement
Hybrid
Salary range is expected to be between
$92,475.00 USD - $160,290.00 USD
If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
$92.5k-160.3k yearly Auto-Apply 12d ago
Associate Director
Transamerica Life Insurance Company 4.1
Cleveland, OH jobs
The AssociateDirector is responsible for developing new quality sales, conserving existing business, providing ongoing quality service to policyholders and creating an atmosphere of quality growth, development and job satisfaction to all personnel assigned to his/her Staff. This includes recruiting, selecting, training, retaining and developing sales personnel. The incumbent reports directly to the Managing Director and is responsible for managing between four and ten field employees assigned to the Staff. The incumbent works closely with Home Office employees to ensure that the daily activities of the Staff are adequately supported. With Managing Director approval, the incumbent will create, develop and implement action plans, using Company systems that ensure the profitability of the Staff; as well as each individual Representative under the supervision of this position. The incumbent will manage numbers, goals, objectives and activities for results. He/she will observe the Company's rules and instructions on keeping records and filing reports concerning sales and collections. The incumbent will supervise the assigned Representatives' service activities in order to achieve Company standards. The incumbent will work with the District Manager to ensure that the Field Office operates within budget. The incumbent will treat Company funds conscientiously and will spend allocated funds only when it is cost justified. The incumbent will search for ways to cut costs in order to make the Field Office more profitable and will follow all Company rules and procedures when disbursing Company funds. The incumbent must be involved in weekly joint field work with the Representatives who report directly to him/her. This will involve observation and generation of assisted sales. The incumbent will set Staff Objectives; interpret those Objectives in terms of observable, controllable activities which can be monitored on a weekly basis; identify sales, service, or business management weaknesses which can then be addressed directly through leadership and/or training. The incumbent will ensure that quality service is provided to policyholders in a professional, timely, and courteous manner. The incumbent will professionally represent Monumental Life in the local industry organizations listed above. Active participation in community and civic organizations is also recommended. The incumbent will maintain, and make every effort to enhance, good public relations with policyholders, the community, the industry, and Home Office. Qualifications
High school diploma required. Some college and/or undergraduate degree in a business related field (i.e., management, finance, marketing, business administration, etc.) preferred.
Life and Health license required.
3 - 5 years' experience in an insurance sales environment required.
Prior management experience in an insurance sales environment preferred.
Excellent oral and written communication skills required.
Able to work with people in such a manner as to build high morale and group commitments to goals and objectives.
The AssociateDirector is responsible for developing new quality sales, conserving existing business, providing ongoing quality service to policyholders and creating an atmosphere of quality growth, development and job satisfaction to all personnel assigned to his/her Staff. This includes recruiting, selecting, training, retaining and developing sales personnel. The incumbent reports directly to the Managing Director and is responsible for managing between four and ten field employees assigned to the Staff. The incumbent works closely with Home Office employees to ensure that the daily activities of the Staff are adequately supported. With Managing Director approval, the incumbent will create, develop and implement action plans, using Company systems that ensure the profitability of the Staff; as well as each individual Representative under the supervision of this position. The incumbent will manage numbers, goals, objectives and activities for results. He/she will observe the Company's rules and instructions on keeping records and filing reports concerning sales and collections. The incumbent will supervise the assigned Representatives' service activities in order to achieve Company standards. The incumbent will work with the District Manager to ensure that the Field Office operates within budget. The incumbent will treat Company funds conscientiously and will spend allocated funds only when it is cost justified. The incumbent will search for ways to cut costs in order to make the Field Office more profitable and will follow all Company rules and procedures when disbursing Company funds. The incumbent must be involved in weekly joint field work with the Representatives who report directly to him/her. This will involve observation and generation of assisted sales. The incumbent will set Staff Objectives; interpret those Objectives in terms of observable, controllable activities which can be monitored on a weekly basis; identify sales, service, or business management weaknesses which can then be addressed directly through leadership and/or training. The incumbent will ensure that quality service is provided to policyholders in a professional, timely, and courteous manner. The incumbent will professionally represent Monumental Life in the local industry organizations listed above. Active participation in community and civic organizations is also recommended. The incumbent will maintain, and make every effort to enhance, good public relations with policyholders, the community, the industry, and Home Office. Qualifications
High school diploma required. Some college and/or undergraduate degree in a business related field (i.e., management, finance, marketing, business administration, etc.) preferred.
Life and Health license required.
3 - 5 years' experience in an insurance sales environment required.
Prior management experience in an insurance sales environment preferred.
Excellent oral and written communication skills required.
Able to work with people in such a manner as to build high morale and group commitments to goals and objectives.
$76k-106k yearly est. 60d+ ago
Vice President of Operations
Custom Print Graphics 3.2
Niles, IL jobs
Job DescriptionBenefits:
Bonus based on performance
The Vice President of Operations (VPO) will lead and oversee all day-to-day production, fulfillment, and operational functions across our screen printing and embroidery divisions. This executive will be responsible for ensuring operational excellence, profitability, quality, and efficiency across all facilities. The VPO will work closely with ownership to execute strategic growth initiatives, optimize workflow systems, and scale production capabilities while maintaining our commitment to craftsmanship, speed, and quality.
Key Responsibilities
Operational Leadership
Oversee all production departments including Screen Printing, Embroidery, Heat Press, Finishing, Shipping, and Receiving.
Establish and enforce KPIs for production efficiency, order turnaround time, cost control, and quality metrics.
Lead weekly production and operations meetings with department heads to monitor performance, solve bottlenecks, and align goals.
Develop and implement scalable SOPs (Standard Operating Procedures) for all stages of production and fulfillment.
Ensure facility organization, safety compliance, and preventive maintenance schedules for all equipment.
Strategic & Financial Oversight
Collaborate with ownership to plan annual budgets, staffing, and capital expenditures.
Identify operational inefficiencies and implement systems to reduce waste, overtime, and rework.
Monitor production costs and margins by department; drive profitability through better planning and labor utilization.
Partner with finance to forecast material usage, labor cost, and production overhead.
Team Leadership & Development
Recruit, train, and mentor production managers and supervisors to build a high-performing leadership bench.
Promote a positive and accountable culture centered on teamwork, precision, and pride in workmanship.
Conduct regular performance reviews, establish clear goals, and provide coaching for continuous improvement.
Systems & Technology
Lead the implementation and optimization of shop management software (e.g., Printavo, ShopWorks, DecoNetwork).
Improve data tracking, production scheduling, and order accuracy through technology and automation.
Collaborate with IT and design departments to streamline art approval, job ticketing, and production workflows.
Quality, Customer Experience & Fulfillment
Maintain the highest standards of product quality across all decoration methods.
Work cross-functionally with the sales, art, and customer service teams to ensure on-time, accurate, and high-quality order delivery.
Oversee all outbound logistics, shipping partners, and post-production inspection processes.
Growth & Expansion
Evaluate production capacity for new revenue streams such as DTF, sublimation, or promotional product integration.
Contribute to facility layout planning and potential multi-location expansion.
Support acquisitions and onboarding of new production teams or businesses into the operational framework.
Qualifications
5+ years of experience in screen printing, embroidery, or apparel manufacturing operations, with 5+ years in a senior leadership role.
Proven success leading multi-department production teams in a fast-paced, high-volume environment.
Deep technical understanding of screen printing, embroidery, heat transfer, and finishing processes.
Strong financial acumen with the ability to manage budgets, track KPIs, and optimize margins.
Experience implementing ERP/MIS systems (Printavo, ShopWorks, etc.) and operational dashboards.
Exceptional leadership, communication, and organizational skills.
Lean manufacturing or Six Sigma experience is a plus.
Performance Metrics
Production throughput and on-time delivery rate
Quality assurance metrics and rework percentage
Labor and overhead cost efficiency
Employee retention and training compliance
Achievement of budgeted gross profit targets
Compensation
Competitive base salary
Annual performance-based bonus
Health, dental, and vision benefits
Paid vacation and holidays
Leadership equity potential after tenure
$152k-236k yearly est. 18d ago
VP of Operations
Newbury Franklin Industrials 4.2
Houston, TX jobs
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
We are seeking a business leader with a proven operations record to serve as the on-site #2 leader at our Metaltech service center in Houston, TX.
This is a business leadership role with an initial operational mandate. The VP of Operations will be accountable for building safe, disciplined, and highly reliable operations while learning the full business model and supporting broader business decision-making.
Reporting to and partnering closely with the CEO, this role is designed for a leader who views operational excellence as the foundation for running an effective business-and who is eager to grow into broader business leadership responsibility over time.
Role Mandate
Establish and maintain safe, stable, and scalable daily operations
Create predictable execution that supports customer commitments and business goals
Use operational insight and data to improve planning, decision-making, and cross-functional alignment
Learn the commercial and financial drivers of the business while remaining firmly focused on operations excellence
Build leadership depth and operating discipline to support sustainable growth
Key Responsibilities
Operational Leadership (Primary Focus)
Own day-to-day operations across processing, warehousing, shipping/receiving, inventory control, and administrative functions
Lead value-added processing operations, including laser, waterjet, plasma, saw, and other custom cutting services
Drive continuous improvement in on-time delivery, inventory accuracy, and throughput
Ensure equipment reliability through preventive maintenance, utilization planning, and disciplined scheduling
Maintain compliance with customer specifications, quality standards, and material traceability requirements
Safety, Quality & Operating Discipline
Establish a strong safety culture through clear standards, routines, and consistent accountability
Lead safety training, incident reviews, and corrective actions
Maintain organized, well-run facilities using disciplined operating practices and lean fundamentals (e.g., 5S)
People & Team Development
Lead, coach, and develop supervisors, operators, warehouse staff, and administrative team members
Set clear expectations and build a culture of ownership and accountability
Identify and develop frontline leaders to strengthen the leadership pipeline
Business & Cross-Functional Partnership
Partner closely with the CEO to understand business priorities and performance trade-offs
Collaborate with sales, purchasing, and customer service to ensure execution aligns with customer commitments
Support sales and planning efforts by improving operational data accuracy, visibility, and reliability
Use ERP and WMS systems to inform decisions related to scheduling, inventory, capacity, and service levels
Develop a strong understanding of how operational performance impacts revenue, margin, and working capital
Growth & Business Readiness
Contribute operational insight to broader business discussions and improvement initiatives
Help prepare the business for future growth by strengthening systems, leadership capability, and execution discipline
Position yourself for broader business leadership responsibility as the company grows
Qualifications
Bachelor's degree required (Master's preferred)
5+ years of senior operations leadership in manufacturing, distribution, or industrial services
Proven ability to run complex, high-throughput operations with strong delivery and accuracy expectations
Demonstrated experience effectively using ERP and WMS tools to manage performance and decision-making
Metals or service center experience is a plus, but not required
Leadership Attributes
Business-minded leader who uses operational excellence to drive results
Curious and eager to learn the full business without losing operational focus
Hands-on, credible, and comfortable leading from the floor
Data-driven, pragmatic, and accountable
Significant opportunities for career growth, succession into leadership, and geographic relocation within NFI's nationwide network.
Join us at NFI and contribute to shaping the future of a growing industrial powerhouse! Compensación: $150,000.00 - $225,000.00 per year
Newbury Franklin Industrials ("NFI") is the data-driven industrial manufacturing and distribution platform of Newbury Franklin, a private equity firm focused on long-term holdings. NFI's team is comprised of hungry, growth-oriented professionals who thrive on making a direct impact and driving measurable results across our expanding portfolio of companies.
$150k-225k yearly Auto-Apply 7d ago
NERA Associate Director of Content Marketing (Chicago)
Marsh McLennan Agency-Michigan 4.9
Chicago, IL jobs
Company:NERADescription:
Since 1961, NERA (********************* has provided unparalleled guidance on the most important market, legal, and regulatory questions of the day. Our work has shaped industries and policy around the world. Our field-leading experts and deep experience allow us to provide rigorous analysis, reliable expert testimony, and data-powered policy recommendations for the world's leading law firms and corporations as well as regulators and governments. Our experience, integrity, and economic ingenuity mean clients can depend on us in the face of their biggest economic and financial challenges.
Overview
The AssociateDirector of Content Marketing plays a crucial role in developing and executing the firm's content and implementation strategy across digital and print assets, which align with our vision and resonate with target audiences. This key leadership role collaborates closely with economists, consultants, partners, and other stakeholders to deliver high-impact content that reflects client needs and drives business growth. This role reports directly to the Executive Director of Marketing and collaborates with experts, the marketing and business development team, and other administrative functions within the firm to ensure a cohesive and compelling brand story. The AssociateDirector will lead a small team with one editorial direct report.
Key Responsibilities
Content Strategy Leadership
Design and author content and implementation strategies that effectively communicate complex economic concepts and insights to diverse audiences.
Develop, implement, and continuously refine the overall content and implementation strategy across digital and print assets to align with the company's mission, values, business objectives, target audience, and brand guidelines.
Translate technical, economics-specific insights and data into clear, accessible language for non-technical audiences without losing nuance or accuracy.
Publish engaging and SEO and AI search-optimized content, including articles, blog posts, website copy, social media posts, outbound emails, and newsletters.
Use data insights, analytics, and feedback mechanisms to measure content effectiveness, optimize performance, and drive continuous improvement.
Continuously monitor industry best practices, emerging trends, and updated content formats to consistently improve and innovate content marketing strategies.
Create and manage editorial calendars to deliver timely content across various platforms.
Oversee and provide guidance to one direct report, offering mentorship and support to uphold excellence in writing, foster creativity, and drive effective strategic execution.
Consultant Engagement and Collaboration
Partner with consultants and business development and marketing colleagues to plan and execute content marketing activities that drive engagement and growth.
Stay current on economic trends, market dynamics, and industry-specific issues for accurate and relevant content creation.
Establish credibility by demonstrating both economic expertise and business acumen, positioning oneself as a trusted advisor in multiple capabilities and industries.
Facilitate clear and engaging communication that connects complex economic analysis concepts, ensuring content resonates effectively with diverse audiences.
Partner with internal teams, including business development and marketing, human capital, technology, and other firm functions, to coordinate content efforts that support cross-functional campaigns and initiatives.
Collaborate with design team to bring thought leadership messaging to life with compelling designs.
Website Performance & Optimization
Own the development and maintenance of content on the company website and all outward-facing marketing materials including case studies, newsletters, presentations, white papers, and social media to ensure messaging consistency and quality.
Partner with designers, videographers, and other stakeholders to create visually appealing and multimedia-rich assets.
Monitor and analyze content performance metrics, such as website traffic, engagement rates, and conversions, and make data-driven recommendations to increase NERA's online presence across all digital channels.
Brand Voice & Quality Control
Shape, maintain, and ensure brand consistency and compliance with the company's style guides and voice across all content deliverables.
Ensure all content meets editorial standards, is factually accurate, well-written, and aligned with strategic goals.
Develop and implement the firm's global advertising strategy.
Required Skills and Qualifications
Bachelor's degree in economics, marketing, communications, journalism, or a related field.
Advanced degrees in economics, communications, business, journalism, marketing, or related field preferred.
Ten plus years of experience as a content manager, content strategist, or similar role.
Prior experience working on content strategy in economic consulting, legal, or financial services preferred.
Excellent interpersonal, written, verbal, communication, and storytelling skills with an eye for detail to collaborate with diverse stakeholders, including economists across the organization.
Function as a trusted and influential advisor to partners, fostering strong relationships with senior leaders and key stakeholders.
Strong project management skills, capable of handling multiple priorities and deadlines.
This position requires an entrepreneurial, energetic, and highly collaborative individual with high-level of diligence and internal client service.
Vision, collaboration skills, and the ability to see the big picture.
Familiarity with SEO best practices, keyword research tools, content analytics, and performance measurement. Knowledge of Semrush preferred.
Experience collaborating with an international team.
The applicable base salary for this role is $145,000 - $160,000 per year.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
NERA's clients value our ability to apply and communicate state-of-the-art approaches clearly and convincingly, our commitment to delivering unbiased findings, and our reputation for quality and independence. Our clients rely on the integrity and skills of our unparalleled team of economists, backed by the resources and reliability of one of the world's largest economic consultancies. NERA serves clients from more than 25 offices across North America, Europe, and Asia Pacific. NERA provides an environment in which dedication to client and project success, individual professional development, and fun are at the forefront. The work environment is collegial, and there are numerous opportunities to learn and connect with staff at all levels.
#NERA
Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.Since 1961, NERA (********************* has provided unparalleled guidance on the most important market, legal, and regulatory questions of the day. Our work has shaped industries and policy around the world. Our field-leading experts and deep experience allow us to provide rigorous analysis, reliable expert testimony, and data-powered policy recommendations for the world's leading law firms and corporations as well as regulators and governments. Our experience, integrity, and economic ingenuity mean clients can depend on us in the face of their biggest economic and financial challenges.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
$145k-160k yearly Auto-Apply 47d ago
Director, Data Services
Bitco Insurance Companies 3.5
Davenport, IA jobs
BITCO Corporation, headquartered in Davenport, Iowa, is seeking a Director, Data Services to join our team. With 11 branch offices in 10 states, BITCO provides quality insurance services to special industries including Construction, Forest Products, and Oil & Gas.
Position Summary:
The Director, Data Services will lead the organization in the Company's data strategy, service management, and delivery functions. This is a key role responsible for establishing and executing a comprehensive data vision, ensuring the availability/scalability, quality, security, and accessibility of data across the organization. The position will lead a team of data professionals and collaborate closely with business units, IT teams, and partner teams to unlock the full potential of the organization's data assets. This role will drive the critical importance of using data in driving the organization's business success and delivering exceptional value to our customers.
Primary Responsibilities:
Design, recruit, and provide leadership to the Data Services team, which includes Data Scientists, Engineers, Architects, Analysts, and other Data Professionals
Lead the design and maturity of the organization's Data Services journey though assessments, strategy, and year-over-year roadmaps
Develop and maintain the enterprise data delivery architecture vision, strategy, and roadmap, ensuring alignment with business and analytics teams and while providing a clear direction for storage, curation, consumption, and tools
Develop and implement comprehensive standards and metrics surrounding data governance, data integrity/quality, , data integration, and data delivery
Establish and maintain data governance policies, standards, and best practices/procedures to ensure data accuracy, consistency, integrity, security, and compliance with relevant regulations. Implement data quality frameworks and processes
Oversee the design and implementation of robust and scalable data architectures, data models, and database systems that meet the current and evolving needs of the business
Envision, socialize, and architect scalable solutions driving data excellence and the future incorporation of AI, ML disciplines in a business practical approach that drives value
Partner with Cybersecurity to ensure the security and privacy of all data assets, implementing and enforcing data security policies and procedures in collaboration with the security team
Develop and implement strategies to improve data accessibility for business users and analytics teams, enabling self-service capabilities where appropriate. Oversee the continuous delivery of timely and accurate data sets and reports
Evaluate and manage relationships with external data vendors and service providers
Collaborate with architects to define data models, data flows, and data integration strategies that align with the overall enterprise architecture
Effectively communicate the data strategy, progress, and challenges to executive leadership and other stakeholders. Collaborate with business units to understand their data needs and provide solutions
Stay up to date on the latest trends and technologies in data management and analytics, identifying opportunities to modernize our data infrastructure, service offering, and support processes
Conceptualize and model legacy application data migration to SaaS platforms utilizing cloud partners to minimize on-premise data while improving service offering
Maintain standards, execution, and inventory of interfaces with external products (on premise or in the cloud) while maintaining overall performance and appropriate response to business intelligence/analytics users
A deep and through understanding of how BITCO creates value for its stakeholders in order to properly prioritize and sequentially staff data services initiatives through FTE/FTC/Partnership alliances
Drive a culture of data-driven decision making and data literacy in alignment with BITCO's strategic objectives
Maintains current company and department procedures. Assigns work, provides training and feedback to team members, and conducts timely and appropriate evaluations of job performance in the department
As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, values, and culture
All other functions and duties as assigned
Qualifications:
Bachelor's degree in Computer Science, Information Systems Management, Business Administration, related field, or equivalent experience required
At least 10+ years' of experience within complex data environments including design, integration, curation, consumption, database management, security and monitoring controls, and management information systems
At least 5+ years' of experience in a leadership role incubating, scaling, and overseeing data services and related functions
Up-to-date practical knowledge of AI/ML technologies and their trends including vendors, libraries, tools used to drive real business value
Deep understanding of data governance principles, data quality management, and data security best practices.
Proven experience in designing and implementing data architectures, data models, and database systems (both relational and non-relational)
Strong knowledge of data integration tools and techniques (e.g., ETL, ELT, data warehousing).
Experience with cloud-based data platforms and services (e.g., AWS, Azure, GCP)
Excellent leadership, communication, and interpersonal skills, with the ability to build and motivate high-performing teams.
Strong analytical and problem-solving skills with a strategic mindset. Prior experience in the insurance industry is preferred, with an understanding of insurance data and regulatory requirements
$98k-155k yearly est. 3d ago
Director - Claim Services
Boston Mutual Life Insurance Company 4.0
Canton, MA jobs
All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.
The following statements represent what Boston Mutual stands
“FOR”
- it is what makes us
different
and
better
in the market we serve.
We are
FOR
being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families.
We are
FOR
providing practical and affordable products designed for those we serve.
We are
FOR
making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace.
We are
FOR
providing a personalized customer experience to our policyholders and producers.
We are
FOR
acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do.
We do our best to:
Demonstrate a desire to assist.
Listen to understand and respond empathetically.
Explain things in a manner that is easy to understand.
Be knowledgeable students of our business.
Take full ownership to resolve questions and issues.
Be professional, polite and courteous.
Leave our customers and associates “better than where we found them.”
The Director - Claim Services plays a pivotal role within Boston Mutual, responsible for managing and overseeing of all aspects of the Claims Service team for Life and Accident Claims. This includes setting strategic direction, managing claims operations and ensuring regulatory compliance and an exceptional customer experience. This position reports directly to the Executive Vice President of Customer Experience. This role will also manage our external claims partners.
Claim Processing:
Directs and oversees the handling of all insurance claims.
Ensure timely and accurate claim processing.
Implements processes and procedures for all aspects of claims.
Address and resolve complex customer issues and escalations
Consults with Legal and other experts to direct investigations and resolve complex and litigated claims.
Financial Management:
Develops and implements claims department policies, procedures, budgets and goals in alignment with the corporate strategy
Monitor claim processing and ensure accurate financial reporting.
Work with finance teams to reconcile accounts and manage cash flow related to Claims payments.
Implement and oversee claim payment plans and structures.
Identifies emerging issues and trends in claims that may impact company practices and processes.
Compliance and Risk Management:
Ensure all Claim processing activities comply with regulatory requirements and company policies.
Stay informed about changes in regulations affecting Claim services.
Develop and implement risk management strategies to minimize financial and operational risks working closely with Underwriting and Legal to teams.
Reporting and Analytics:
Develop and monitor key performance indicators (KPIs) related to Claim services.
Prepare regular reports on Claim stats, reconciliations, and financial performance.
Analyze data to identify trends, opportunities for improvement, and areas of concern
Team Management:
Manage the overall performance of the entire Claim Services Team.
Conduct performance reviews, quality assessments, and individual coaching meetings to support team member growth and development.
Encourage collaboration among the leadership team within the Customer Experience department to support cross-team strategies, problem solving and workflow efficiency.
Foster a positive employee culture; including coaching and motivating employees to perform at their best.
Provide guidance and support to team members in handling complex cases through effective deployment of the Lead staff position.
Monitor and adjust staffing and work assignments, including scheduling, time and attendance, in order to meet business needs.
Collaborate closely with the Lead positions to develop and improve/maintain team efficiency, quality and training.
Participate in the budget process and perform periodic analysis of staffing needs as required.
Develop, monitor and provide regular reports reflecting results compared against departmental KPIs.
Lead the documentation of procedures, identifying areas for improvement and fostering knowledge sharing within the team.
Resolve escalated issues by effectively interacting with internal and external Customers.
Supporting, developing and executing the company's strategic business plans
Represent the team in special projects and meetings as required.
Qualifications
Education: College degree (Business Administration, Accounting) preferred; 7+ years' experience
Experience: Minimum of 7 years of equivalent business experience required. 5+ years of leadership experience required.
The experience should ideally include progressively responsible roles with increasing levels of leadership and management responsibilities. Direct experience in team management, case handling, process improvement, and customer retention strategies is highly valued.
Knowledge
Extensive knowledge in Insurance contracts, guidelines, practices and procedures.
Excellent interpersonal skills and the ability to effectively build and extend relationships.
Demonstrated proactive approaches to problem-solving with a strong decision-making capacity; demonstrated ability to take initiative with a “can do” attitude.
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to context, substance and detail.
Excellent written/verbal communication skills.
Shows initiative with the ability to create and implement changes that will improve workflow.
Working knowledge of Boston Mutual insurance products as well as administrative systems and process preferred.
Exceptional skills using MS Office.
Certifications/Licensures: LOMA or other insurance designation preferred
Other Information:
Hybrid Work Model
At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.
Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.
#LI-Hybrid
$118k-167k yearly est. Auto-Apply 60d+ ago
Vice President Operations
Pritchard Industries 4.5
Houston, TX jobs
Pritchard Industries is a dynamic and innovative provider of comprehensive facility services, dedicated to enhancing the operational efficiency of our client partners in the industries we serve. With services from facility maintenance and janitorial to landscaping and snow removal, we enable desired outcomes for our clients through consistent service and outstanding people.
We are seeking an experience Vice President of Operations.
Position Overview
The Vice President of Operations is responsible for leading a geographically assigned janitorial operations portfolio, with full accountability for service delivery, client satisfaction, financial performance, and people leadership. This role ensures consistent execution of operational standards, safety protocols, and quality expectations across the assigned book of business.
Reporting to the Senior Vice President of Operations, the Vice President serves as a senior operational leader and escalation point, driving performance, resolving complex issues, and strengthening client relationships. Success in this role requires strong operational judgment, financial discipline, and the ability to lead teams through accountability, structure, and partnership.
Key Responsibilities
Operational Leadership
* Oversee day-to-day operations across an assigned janitorial portfolio
* Ensure consistent execution of service delivery, safety, and quality standards
* Lead operational reviews, audits, and corrective action planning
* Serve as the escalation point for complex operational, client, and employee matters
Client Relations & Retention
* Build and maintain strong executive-level client relationships
* Lead Quarterly Business Reviews (QBRs) and client strategy discussions
* Proactively identify and mitigate retention risks
* Partner with Sales and Commercial teams on growth, upsell, and expansion opportunities
Financial & P&L Accountability
* Own P&L performance for the assigned portfolio
* Manage budgets, forecasts, labor models, and margin performance
* Analyze KPIs and dashboards to drive operational and financial decisions
* Identify cost optimization and efficiency opportunities
People Leadership & Development
* Lead, coach, and develop Operations leaders and managers
* Drive accountability, performance management, and succession planning
* Foster a culture of ownership, professionalism, and continuous improvement
* Support talent retention and leadership pipeline development
Strategy & Cross-Functional Partnership
* Exercise sound judgment and decision-making authority
* Scale best practices and support innovation in service delivery
* Partner with HR, Safety, Finance, and other functional leaders on enterprise initiatives
Qualifications & Core Competencies
* Proven senior operations leadership experience in janitorial, facilities, or service-based environments
* Strong business and financial acumen with P&L ownership experience
* Executive presence and confidence in client-facing settings
* Ability to lead through influence, accountability, and structure
* Data-driven mindset with experience using KPIs and operational dashboards
* Commitment to leadership development and continuous improvement
Measures of Success
* Achievement of operational KPIs and service quality benchmarks
* Client satisfaction and retention results
* Financial performance against budget and forecast
* Completion and demonstrated application of VP1 training milestones
* Leadership effectiveness and team development outcomes
Career Progression
This role is part of Pritchard's leadership development path. Successful performance may lead to consideration for Senior Vice President opportunities based on business needs and individual readiness.
Benefits:
* Starting Salary $100,000/year
* Paid holidays and vacation time.
* Health Benefits Package
* Ancillary benefits-Life insurance, Long Term Disability, FSA, and Dependent Spending care
* 401K
* Opportunity for growth
* Bonus Pay
Pritchard Industries participates in E-Verify.