Sunbit jobs in Las Vegas, NV

Title: Customer Care Associate I Reports To: Tony Pham Hourly Rate: $17.00 The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment What you'll own: * Answer inbound calls and assist new and existing customers with their account(s) * Troubleshoot issues with our customer and provide appropriate options for resolution * Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly * Follow scripts to handle a variety of situations * Follow up with customers and retail partners as needed * Manage escalated calls with courtesy and professionalism * Other duties as assigned Requirements What you'll bring: * Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus) * Collections experience a plus * Strong typing and computer skills * Ability to multitask * High level of attention to detail * Ability to handle high call volumes Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: * Mission driven, empowered, and collaborative culture * Competitive pay and stock options * Unlimited PTO * Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) * Newly added HSA and Pet Insurance * 401(k) with company match * Cell Phone Stipend * Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from ************** email address, through our applicant tracking ***************************************** or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm. We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm.

JOB TITLE: Fraud Data Analyst (Merchant and Loan) REPORTS TO: Head of Business Data Analytics The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence. The Role: This role is part of the Fraud Data Analytics team at Sunbit, reporting to the Head of Data. In this position, you will work closely with the Business Unit (BU) leaders of Fraud, using data to identify and research fraudulent activities while measuring and monitoring the company's overall fraud objectives. You will collaborate cross-functionally with machine learning, product engineering, and fraud operations to help foster a safe platform for our customers. What you'll Own: * Support Fraud department leaders in their analytical research and emerging trends analysis, focusing on Merchant and loan fraud * Monitor key fraud metrics to proactively identify and address potential risks * Respond quickly to fraud rings and collaborate with the business to implement new strategies to mitigate emerging fraud threats and vulnerabilities. * Assist other Fraud Analysts in developing the fraud monitoring strategy * Work closely with cross-functional teams to improve fraud insights * Assist with the evaluation and implementation of new external or internal features and signals to enhance fraud detection capabilities * Support the simulation of Sunbit KPIs for major fraud strategy changes Requirements What you'll bring: * Proficient in data analysis using SQL and excited to acquire new technical skills * Has strong analytical skills with the ability to identify patterns, trends, and anomalies in data * Has experience with scripting languages, such as Python or R, for data analysis (preferred) * Possesses strong verbal, written communication, and presentation skills * Can clearly communicate findings and recommendations to both technical and non-technical audiences * Has experience with BI tools (Sigma is a plus) * Has experience in Credit Card, Loans, or other financial services instrument * Is passionate about solving real-world problems with data * Has passion for understanding and improving fraud detection systems to effectively identify and mitigate fraudulent activities. * Has experience in fraud prevention, risk management, or related fields (preferred) * Can see the big picture and can think long-term * Possesses a growth mindset and takes proactive ownership of projects * Lives the 80/20 principle and gets things done * Has 6+ years of relevant analytical experience with a bachelor's degree or 4+ years of relevant experience with a master's degree in a quantitative field (Analytics, Mathematics, Statistics, Economics, Engineering, etc.) Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: * Mission driven, empowered, and collaborative culture * Competitive pay and stock options * Unlimited PTO * Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) * Newly added HSA and Pet Insurance * 401(k) with company match * Cell Phone Stipend * Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from ************** email address, through our applicant tracking ***************************************** or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm. We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.

JOB TITLE: Account Coordinator, Dental REPORTS TO: Operations Manager The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: We're looking for a proactive and relationship-driven account coordinator to join our growing team. You'll work directly with small and medium-sized business (SMB) partners across the U.S., helping them adopt our product, get the most out of their investment, and achieve measurable business outcomes. What You'll own: Lead online onboarding and training sessions to set accounts up for success. Act as the primary point of contact for a portfolio of SMB clients, building strong, long-term relationships. Monitor account health and usage, identifying risks and opportunities to increase adoption and ROI. Partner with clients to understand business objectives and align them with our solutions. Review account performance and provide actionable insights to drive growth. Collaborate with internal teams (Sales, Product, Operations) to resolve issues quickly and deliver a great customer experience. Track and report account activities, progress, and outcomes in our CRM system. Contribute to team goals by driving product usage, satisfaction, and growth opportunities. Drive results in a fast-paced environment by managing multiple client accounts and priorities simultaneously, while maintaining exceptional attention to detail and timely follow- through. What You'll Bring: 1 - 2 years of experience in Customer Success, Account Management, Sales, or a client-facing role (SaaS or fintech experience a plus) Proven ability to maintain client relationships Strong communication and presentation skills - comfortable leading training sessions and strategic conversations Data-driven approach with the ability to analyze account metrics and translate them into action plans Highly organized, adaptable, and comfortable managing multiple accounts simultaneously Ability to work both independently and collaboratively, taking ownership of responsibilities while contributing to team success. Exceptional time management skills with the ability to balance priorities and meet deadlines. Someone who believes in helping people access everyday needs. Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: Mission driven, empowered, and collaborative culture Competitive pay and stock options Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) Newly added HSA and Pet Insurance 401(k) with company match Cell Phone Stipend Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. We ask that you contact ************* only about potential instances of fraud. ************* does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to ************* directly, and your email about your application will be deleted from our systems.

JOB TITLE: Digital Support Associate I HOURLY RATE: $18.00/HR Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace , Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (****************************************************** The Role: The team at Sunbit is looking for a self-motivated and ambitious Digital Support Associate for our Las Vegas, Nevada office. Your main responsibility in this role will be to answer emails, chats and calls from our valued customers and retail partners. Other key duties for the Digital Support Associate will be to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers or partners would like to know via phone, email or chat. In addition, you will help with technical troubleshooting software and hardware and answering financing questions via email. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Be Doing: Managing email and chats (and assisting with inbound calls during high volumes) in a timely manner for both Customer and Partner inquiries Application troubleshooting, payment processing, and providing quotes and balance inquiries Aiding people experiencing financial hardship and extending additional payment options and financial hardship programs Maintaining Sunbit's excellent customer satisfaction standards by providing accurate, valid, and complete information by using the right systems and tools Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Following communication procedures, guidelines and policies Alerting management of any concerns or issues What You Bring to the Table: Superb written communication skills is a must Strong grammar and spelling, with a clear understanding of email etiquette Strong ability to communicate with confidence, integrity, and compassion via email, chat, and phone Patience and stress management Problem-solving and critical thinking skills Ability to gauge, adapt, and respond to different types of characters Call Center experience (both B2B and B2C experience is a bonus) Desire to work in a fast paced, high growth environment Basic technical troubleshooting skills Strong attention to detail, time management skills, and ability to switch gears quickly This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint). Perks Included: Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list Mission driven + empowered + collaborative environment State of the art customer care contact center Competitive pay and stock options 12 days of PTO your first year with increases thereafter + Holiday Pay Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Casual Dress Other fun team events and Spirit Days Open door policy / Open office floor plan Core Values for Success at Sunbit: Serve others before self Takes care of customers, and partners in a manner that demonstrates they are important Own the impact Ability to troubleshoot a variety of matters and holding yourself accountable Strong organizational and time management skills with the ability to prioritize effectively Connect genuinely Build and maintain strong relationships with both customers and partners Speak with customers and partners in a friendly, helpful and open demeanor Act fast Thrive in a fast-paced environment while maintaining a high level of support Include always Communicate well verbally and in writing, demonstrating empathy and understanding Innovate for good Establishes scalable capabilities by applying best practices to your workday. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence. The Role: Sunbit is searching for an experienced HR Generalist to support several of our wonderful Customer Care teams located in Las Vegas, Nevada. In this role you will take on a variety of responsibilities overseeing the day to day People Operations including employee relations, onboarding, offboarding, leaves of absence, benefits, performance management and everything in between. You will create strong relationships as an advisor and coach to employees and managers to help support growing Sunbit into a world class organization. This is an incredible opportunity for someone who has a passion for People and is eager to nurture a culture of positivity, growth, and inclusion. What You'll Own: * Build trusted relationships with the entire Customer Care team while having a deep understanding of the team's business objectives to provide sound guidance and support their needs * Serve as the primary point of contact responding to all employee inquiries related to but not limited to payroll, benefits, time and attendance, leave of absence. * Partner with CPO and Head of People Operations to communicate and administer People programs and initiatives including but not limited to onboarding, performance management, employee engagement, employee development * Be a champion of the employee experience while focusing on creating a culture of inclusivity and belonging * Lead all People policies and programs for the Customer Care office, ensuring compliance and consistency * Partner with supervisors to help resolve employee relations matters, advising on disciplinary actions and conduct employee investigations * Maintain employee records and data in HRIS * Perform other special projects or duties as assigned Requirements What you'll bring: * 6+ years of experience in HR * Experience supporting an hourly population in a call center environment is a plus * Experience working with BambooHR and ADP is a plus * Strong written and verbal communication skills * Flexibility to support the team on weekends * Ability to perform in a fast-paced environment while maintaining a high level of support * Able to handle sensitive and confidential matters with the utmost integrity * Strong organizational and time management skills with the ability to prioritize effectively * Attention to detail * Comfortable working through difficult situations and making tough decisions with professionalism and empathy * Knowledge of state, local and federal laws and procedures * Passion for people and helping them develop Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: * Mission driven, empowered, and collaborative culture * Competitive pay and stock options * Unlimited PTO * Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) * Newly added HSA and Pet Insurance * 401(k) with company match * Cell Phone Stipend * Team-based strategic planning and ownership of deliverables We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from ************** email address, through our applicant tracking ***************************************** or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm. We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems. Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Job Title: Bilingual Customer Care Supervisor Reports To: Manager The company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for an organized, ambitious, and service-oriented Bilingual Customer Care Supervisor for our Las Vegas, Nevada office. As a Customer Care Supervisor, you are responsible for upholding Sunbit's Customer Care Core Values, which include building a positive team and family spirit. An ideal Customer Care Supervisor provides a motivating and productive environment, helping to build and lead a team of 10-20 Customer Care Associates. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Own: * Hire, Coach, and Develop new and existing associates * Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner * Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices * Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention * Assist with questions and/or escalations of customer and employee concerns * Monitor agent performance and provide monthly evaluations * Help develop and implement new policies and optimize current processes * Motivate and encourage agents through positive communication and feedback * Enforce Company policies for quality work and performance while ensuring compliance * Monitor employee time cards and scheduling for payroll submissions * Participate in interviews, administer Requirements Requirements: What you'll bring: * 3 year minimum of management experience with a team of 10+ employees * Outstanding verbal and written communication skills * Proficiency in using collections software and data analytical tools * Proficient computer and analytical skills * Excellent organization and leadership abilities * Available to work early morning, evening, and/or weekend shifts * Great people skills and ability to build rapport * Knowledge of Five9 and Verint is a plus * Proficiency in excel, including pivot tables and Vlookup. Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: * Mission driven, empowered, and collaborative culture * Competitive pay and stock options * Unlimited PTO [Include in exempt roles only] * Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) * Newly added HSA and Pet Insurance * 401(k) with company match * Cell Phone Stipend * Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from ************** email address, through our applicant tracking ***************************************** or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm. We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.

Job Title: Senior Recruiter Reporting to: Sr. Manager, People Ops and Talent The Company Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role Sunbit is seeking a dynamic and experienced Recruiter to lead full-cycle recruitment for our growing teams. In this role, you will design recruitment strategies, develop s and qualifications, post job openings, and manage the entire hiring process from sourcing to closing candidates. The ideal candidate will have experience recruiting for a wide range of corporate functions in a fast-paced environment, such as Finance, Marketing, Legal, People Operations, Product, and Engineering. Job Description Partner with hiring managers across departments to define staffing needs and align on hiring strategies Set and monitor hiring goals (e.g., quarterly and annual targets) Track and analyze recruitment metrics such as time-to-fill, source of hire, and candidate pipeline conversion Manage the full candidate lifecycle-from initial outreach and application through offer and close Proactively source candidates using job boards, resume databases, professional networks, and referrals Conduct interviews across all stages of the hiring process (screenings, video interviews, in-person interviews) Administer skills assessments and screening tools to evaluate candidate fit Maintain strong internal and external communication, ensuring a consistent and positive employer brand across platforms like Glassdoor, LinkedIn, and social media Represent the company at job fairs and recruitment events to build relationships with prospective talent Experience / Skills Required Bachelor's degree in Human Resources, Business Administration, or a related field 5+ years of experience, with proven success in full-cycle recruitment Proficient in sourcing candidates using resume databases, professional networks, and job boards Strong verbal and written communication skills, with the ability to build rapport across all levels Familiarity with applicant tracking systems (ATS) and online recruiting platforms, Comeet/Sparkhire a plus Ability to collaborate effectively with cross-functional teams and hiring managers Self-motivated, proactive, and driven to achieve results in a fast-paced environment Strong interpersonal, influencing, and relationship-building skills Cultural Competencies for Success at Sunbit: Serve others before self - Service-oriented mindset, Demonstrate empathy and commitment by prioritizing the needs of candidates, hiring managers, and team members, ensuring a seamless recruitment experience that puts people first. Own the impact - Take full ownership of the recruitment lifecycle, from sourcing to onboarding, driving results while continuously improving processes to meet hiring goals and business needs. Connect genuinely - Build authentic relationships with candidates and hiring managers by listening, understanding unique needs, and representing the company's values with integrity and enthusiasm. Act fast - Respond to candidates and internal team members in a timely manner, Maintain agility by responding promptly to candidates and internal teams, ensuring no delays in the hiring process while balancing quality and efficiency. Include always - Collaborate openly and respectfully across departments and with internal stakeholders, ensuring an inclusive hiring process that supports diverse perspectives and fosters a welcoming environment. Innovate for good - Continuously seek new tools and methods to streamline the recruitment process, enhance candidate experiences, and support data-driven hiring decisions. The Perks: Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list Mission driven + empowered + collaborative Competitive pay and stock options Unlimited PTO Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Cell Phone Stipend Casual Dress Open door policy / Open office floor plan Team based strategic planning + Team owned deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm.

JOB TITLE: Bilingual Collections Associate HOURLY RATE: $22.00/HR WORK SCHEDULE: Open The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace , Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (****************************************************** The Role: The team at Sunbit is looking for a self-motivated and ambitious Bilingual Collections Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Be Doing: Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer Submit regular reports on the status of unpaid accounts and any repayment progress Comply with all federal and state rules and regulations governing collections What You Bring to the Table: 2+ Years Collections experience Prior Call Center experience (both B2B and B2C experience is a plus) Good listening skills Strong communication and negotiation skills Patience and stress management Problem-solving and critical thinking skills Friendly and helpful phone demeanor Basic technical troubleshooting skills Strong typing and computer skills This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint). Perks Included: Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list Mission driven + empowered + collaborative environment State of the art customer care contact center Competitive pay and stock options 12 days of PTO your first year with increases thereafter + Holiday Pay Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Casual Dress Other fun team events and Spirit Days Open door policy / Open office floor plan Cultural Competencies for Success at Sunbit: Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor Act fast- Thrive in a fast-paced environment while maintaining a high level of support Include always- Communicate well verbally and in writing, demonstrating empathy and understanding Innovate for good- Establishes scalable capabilities by applying best practices to your workday. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Title: Digital Support Associate I Reports To: Digital Support Manager Hourly Rate: $18 Position Type: Full time The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for a self-motivated and ambitious Digital Support Associate for our Las Vegas, Nevada office. Your main responsibility in this role will be to answer emails, chats and calls from our valued customers and retail partners. Other key duties for the Digital Support Associate will be to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers or partners would like to know via phone, email or chat. In addition, you will help with technical troubleshooting software and hardware and answering financing questions via email. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Be Doing: Managing email and chats (and assisting with inbound calls during high volumes) in a timely manner for both Customer and Partner inquiries Application troubleshooting, payment processing, and providing quotes and balance inquiries Aiding people experiencing financial hardship and extending additional payment options and financial hardship programs Maintaining Sunbit's excellent customer satisfaction standards by providing accurate, valid, and complete information by using the right systems and tools Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Following communication procedures, guidelines and policies Alerting management of any concerns or issues What You Bring to the Table: Superb written communication skills is a must Strong grammar and spelling, with a clear understanding of email etiquette Strong ability to communicate with confidence, integrity, and compassion via email, chat, and phone Patience and stress management Problem-solving and critical thinking skills Ability to gauge, adapt, and respond to different types of characters Call Center experience (both B2B and B2C experience is a bonus) Desire to work in a fast paced, high growth environment Basic technical troubleshooting skills Strong attention to detail, time management skills, and ability to switch gears quickly Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: Mission driven, empowered, and collaborative culture Competitive pay and stock options Unlimited PTO [Include in exempt roles only] Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) Newly added HSA and Pet Insurance 401(k) with company match Cell Phone Stipend Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. We ask that you contact ************* only about potential instances of fraud. ************* does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to ************* directly, and your email about your application will be deleted from our systems. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm.

JOB TITLE: Fraud Data Analyst (Merchant and Loan) REPORTS TO: Head of Business Data Analytics The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace , Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B (****************************************************** The Role: This role is part of the Fraud Data Analytics team at Sunbit, reporting to the Head of Data. In this position, you will work closely with the Business Unit (BU) leaders of Fraud, using data to identify and research fraudulent activities while measuring and monitoring the company's overall fraud objectives. You will collaborate cross-functionally with machine learning, product engineering, and fraud operations to help foster a safe platform for our customers. What You'll Own: Support Fraud department leaders in their analytical research and emerging trends analysis, focusing on Merchant and loan fraud Monitor key fraud metrics to proactively identify and address potential risks Respond quickly to fraud rings and collaborate with the business to implement new strategies to mitigate emerging fraud threats and vulnerabilities. Assist other Fraud Analysts in developing the fraud monitoring strategy Work closely with cross-functional teams to improve fraud insights Assist with the evaluation and implementation of new external or internal features and signals to enhance fraud detection capabilities Support the simulation of Sunbit KPIs for major fraud strategy changes We are looking for someone who: Is proficient in data analysis using SQL and excited to acquire new technical skills Has strong analytical skills with the ability to identify patterns, trends, and anomalies in data Has experience with scripting languages, such as Python or R, for data analysis (preferred) Possesses strong verbal, written communication, and presentation skills Can clearly communicate findings and recommendations to both technical and non-technical audiences Has experience with BI tools (Sigma is a plus) Has experience in Credit Card, Loans, or other financial services instrument Is passionate about solving real-world problems with data Has passion for understanding and improving fraud detection systems to effectively identify and mitigate fraudulent activities. Has experience in fraud prevention, risk management, or related fields (preferred) Can see the big picture and can think long-term Possesses a growth mindset and takes proactive ownership of projects Lives the 80/20 principle and gets things done Has 6+ years of relevant analytical experience with a bachelor's degree or 4+ years of relevant experience with a master's degree in a quantitative field (Analytics, Mathematics, Statistics, Economics, Engineering, etc.) The Perks: Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) Mission driven + empowered + collaborative Competitive pay and stock options Unlimited PTO Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Cell Phone Stipend Casual Dress Open door policy / Open office floor plan Team based strategic planning + Team owned deliverables Core Values for Success at Sunbit: Serve others before self - Focus on analytics that drive collective progress and support company-wide goals Own the impact - Take full responsibility for accuracy and implications of your data insights Connect genuinely - Build and maintain strong relationships with internal stakeholders Act fast - Demonstrate agility and responsiveness in a fast paced environment Include always - Ensure inclusivity in your analytical approach by considering diverse perspectives and impacts Innovate for good - Continually seek opportunities to improve and innovate in the realm of data analytics at Sunbit Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm.

Title: Customer Care Supervisor Reports To: Manager The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for an organized, ambitious, and service-oriented Customer Care Supervisor for our Las Vegas, Nevada office. As a Customer Care Supervisor, you are responsible for upholding Sunbit's Customer Care Core Values, which include building a positive team and family spirit. An ideal Customer Care Supervisor provides a motivating and productive environment, helping to build and lead a team of 10-20 Customer Care Associates. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Be Doing: Hire, Coach, and Develop new and existing associates Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention Assist with questions and/or escalations of customer and employee concerns Monitor agent performance and provide monthly evaluations Help develop and implement new policies and optimize current processes Motivate and encourage agents through positive communication and feedback Enforce Company policies for quality work and performance while ensuring compliance Monitor employee time cards and scheduling for payroll submissions Participate in interviews, administration of write-ups, termination, and co-worker improvement plans per company's guidelines What You Bring to the Table: 3 year minimum of management experience with a team of 10+employees 3+ Collections experience Outstanding verbal and written communication skills Proficiency in using collections software and data analytical tools Proficient computer and analytical skills Excellent organization and leadership abilities Available to work early morning, evening, and/or weekend shifts Great people skills and ability to build rapport Knowledge of Five9 and Verint is a plus Proficiency in excel, including pivot tables and Vlookup. Perks Included: Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list Mission driven + empowered + collaborative environment State of the art customer care contact center Competitive pay and stock options 12 days of PTO your first year with increases thereafter + Holiday Pay Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Casual Dress Other fun team events and Spirit Days Open door policy / Open office floor plan Core Values for Success at Sunbit: Serve others before self Takes care of customers, and partners in a manner that demonstrates they are important Own the impact Ability to troubleshoot a variety of matters and holding yourself accountable Strong organizational and time management skills with the ability to prioritize effectively Connect genuinely Build and maintain strong relationships with both customers and partners Speak with customers and partners in a friendly, helpful and open demeanor Act fast Thrive in a fast-paced environment while maintaining a high level of support Include always Communicate well verbally and in writing, demonstrating empathy and understanding Innovate for good Establishes scalable capabilities by applying best practices to your workday. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: Sunbit is searching for an experienced HR Generalist to support several of our wonderful Customer Care teams located in Las Vegas, Nevada. In this role you will take on a variety of responsibilities overseeing the day to day People Operations including employee relations, onboarding, offboarding, leaves of absence, benefits, performance management and everything in between. You will create strong relationships as an advisor and coach to employees and managers to help support growing Sunbit into a world class organization. This is an incredible opportunity for someone who has a passion for People and is eager to nurture a culture of positivity, growth, and inclusion. What You'll Own: Build trusted relationships with the entire Customer Care team while having a deep understanding of the team's business objectives to provide sound guidance and support their needs Serve as the primary point of contact responding to all employee inquiries related to but not limited to payroll, benefits, time and attendance, leave of absence. Partner with CPO and Head of People Operations to communicate and administer People programs and initiatives including but not limited to onboarding, performance management, employee engagement, employee development Be a champion of the employee experience while focusing on creating a culture of inclusivity and belonging Lead all People policies and programs for the Customer Care office, ensuring compliance and consistency Partner with supervisors to help resolve employee relations matters, advising on disciplinary actions and conduct employee investigations Maintain employee records and data in HRIS Perform other special projects or duties as assigned What you'll bring: 6+ years of experience in HR Experience supporting an hourly population in a call center environment is a plus Experience working with BambooHR and ADP is a plus Strong written and verbal communication skills Flexibility to support the team on weekends Ability to perform in a fast-paced environment while maintaining a high level of support Able to handle sensitive and confidential matters with the utmost integrity Strong organizational and time management skills with the ability to prioritize effectively Attention to detail Comfortable working through difficult situations and making tough decisions with professionalism and empathy Knowledge of state, local and federal laws and procedures Passion for people and helping them develop Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: Mission driven, empowered, and collaborative culture Competitive pay and stock options Unlimited PTO Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) Newly added HSA and Pet Insurance 401(k) with company match Cell Phone Stipend Team-based strategic planning and ownership of deliverables We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. We ask that you contact ************* only about potential instances of fraud. ************* does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to ************* directly, and your email about your application will be deleted from our systems. Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

JOB TITLE: Bilingual Collections Associate HOURLY RATE: $22.00/HR WORK SCHEDULE: Open The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (****************************************************** The Role: The team at Sunbit is looking for a self-motivated and ambitious Bilingual Collections Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment Requirements What You'll Be Doing: * Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments * Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer * Submit regular reports on the status of unpaid accounts and any repayment progress * Comply with all federal and state rules and regulations governing collections What You Bring to the Table: * 2+ Years Collections experience * Prior Call Center experience (both B2B and B2C experience is a plus) * Good listening skills * Strong communication and negotiation skills * Patience and stress management * Problem-solving and critical thinking skills * Friendly and helpful phone demeanor * Basic technical troubleshooting skills * Strong typing and computer skills This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint). Perks Included: * Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list * Mission driven + empowered + collaborative environment * State of the art customer care contact center * Competitive pay and stock options * 12 days of PTO your first year with increases thereafter + Holiday Pay * Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave * Newly added HSA and Pet Insurance * 401K Plan with Matching * Casual Dress * Other fun team events and Spirit Days * Open door policy / Open office floor plan Cultural Competencies for Success at Sunbit: * Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important * Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively * Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor * Act fast- Thrive in a fast-paced environment while maintaining a high level of support * Include always- Communicate well verbally and in writing, demonstrating empathy and understanding * Innovate for good- Establishes scalable capabilities by

Title: Cobrand Customer Support Associate I Reports To: Supervisor The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: As a Cobrand Support Associate at Sunbit, you will play a vital role in assisting cobrand credit card customers with the application process and all servicing needs.. This involves guiding customers through any challenges they may encounter during each application step, identifying and troubleshooting issues, and providing basic technical support for Android and iOS devices. You will also be responsible for taking payments, answering basic questions about the brands and the card value proposition, and ensuring a seamless customer experience. The associate will also actively participate in process improvement initiatives, offer feedback in roundtables, and identify significant issues and bugs to enhance the overall co-brand application experience. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Be Doing: Call Center Environment: Effectively manage a high volume of inbound calls in a fast-paced call center environment. Expertise in Sunbit Products: Develop a deep understanding of Sunbit's products and services to provide comprehensive assistance to customers and retail partners. Technical Troubleshooting: Provide basic technical support for Android and iOS devices to assist customers with application-related challenges. Process Improvement: Actively participate in process improvement initiatives, offering feedback and suggestions to enhance the customer experience. Issue Identification: Identify and report significant issues and bugs encountered during the application process to improve the overall experience. Customer Focus: Deliver exceptional customer service, ensuring that all interactions are handled promptly, professionally, and thoroughly. Collaboration: Collaborate effectively with team members and other departments to address customer inquiries and resolve issues efficiently. Managing Escalations: Manage escalated calls with courtesy and professionalism, utilizing your experience to find appropriate resolutions. Customer Support Assistance: Provide support to the Customer Care department as needed, assisting with overflow calls and general inquiries. Payment Processing: Assist customers with processing payments, addressing any questions or concerns they may have about making payments on their accounts. Brand Knowledge: Develop a thorough understanding of the co-brands and their value propositions to effectively answer customer inquiries and provide accurate information. Additional Tasks: Ready to take on additional tasks as needed to ensure Sunbit's commitment to exceptional customer support. What You Bring to the Table: Experience: Minimum of 1 year of experience in a Call Center or 2 years of Customer Service Experience (both B2B and B2C experience is a bonus). Advanced Computer Skills: Strong typing and computer skills, with the ability to navigate multiple systems efficiently. Multitasking: Proven ability to multitask effectively, ensuring that all customer interactions are managed efficiently. Attention to Detail: High level of attention to detail, ensuring accuracy in all customer interactions. Knowledge Growth: A commitment to continuous learning and a strong desire to expand your knowledge of Sunbit's products and services. Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. Perks Included: Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list Mission driven + empowered + collaborative environment State of the art customer care contact center Competitive pay and stock options 12 days of PTO your first year with increases thereafter + Holiday Pay Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Casual Dress Other fun team events and Spirit Days Open door policy / Open office floor plan Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Cultural Competencies for Success at Sunbit: Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor Act fast- Thrive in a fast-paced environment while maintaining a high level of support Include always- Communicate well verbally and in writing, demonstrating empathy and understanding Innovate for good- Establishes scalable capabilities by applying best practices to your workday. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm.

Job Title: Bilingual Customer Care Supervisor Reports To: Manager The company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for an organized, ambitious, and service-oriented Bilingual Customer Care Supervisor for our Las Vegas, Nevada office. As a Customer Care Supervisor, you are responsible for upholding Sunbit's Customer Care Core Values, which include building a positive team and family spirit. An ideal Customer Care Supervisor provides a motivating and productive environment, helping to build and lead a team of 10-20 Customer Care Associates. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Own: Hire, Coach, and Develop new and existing associates Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention Assist with questions and/or escalations of customer and employee concerns Monitor agent performance and provide monthly evaluations Help develop and implement new policies and optimize current processes Motivate and encourage agents through positive communication and feedback Enforce Company policies for quality work and performance while ensuring compliance Monitor employee time cards and scheduling for payroll submissions Participate in interviews, administer Requirements: What you'll bring: 3 year minimum of management experience with a team of 10+ employees Outstanding verbal and written communication skills Proficiency in using collections software and data analytical tools Proficient computer and analytical skills Excellent organization and leadership abilities Available to work early morning, evening, and/or weekend shifts Great people skills and ability to build rapport Knowledge of Five9 and Verint is a plus Proficiency in excel, including pivot tables and Vlookup. Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: Mission driven, empowered, and collaborative culture Competitive pay and stock options Unlimited PTO [Include in exempt roles only] Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) Newly added HSA and Pet Insurance 401(k) with company match Cell Phone Stipend Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. We ask that you contact ************* only about potential instances of fraud. ************* does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to ************* directly, and your email about your application will be deleted from our systems.

Title: Collections Associate Reports To: Supervisor Additional Earning Potential: Gamification incentives available The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for a self-motivated and ambitious Collections Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment Requirements What You'll Be Doing: * Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments * Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer * Submit regular reports on the status of unpaid accounts and any repayment progress * Comply with all federal and state rules and regulations governing collections What You Bring to the Table: * 2+ Years Collections experience * Prior Call Center experience (both B2B and B2C experience is a plus) * Good listening skills * Strong communication and negotiation skills * Patience and stress management * Problem-solving and critical thinking skills * Friendly and helpful phone demeanor * Basic technical troubleshooting skills * Strong typing and computer skills This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint). Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. Perks Included: * Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list * Mission driven + empowered + collaborative environment * State of the art customer care contact center * Competitive pay and stock options * 12 days of PTO your first year with increases thereafter + Holiday Pay * Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave * Newly added HSA and Pet Insurance * 401K Plan with Matching * Casual Dress * Other fun team events and Spirit Days * Open door policy / Open office floor plan Cultural Competencies for Success at Sunbit: * Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important * Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively * Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor * Act fast- Thrive in a fast-paced environment while maintaining a high level of support * Include always- Communicate well verbally and in writing, demonstrating empathy and understanding * Innovate for good- Establishes scalable capabilities by

Title: Bilingual Customer Care Associate I Reports To: Customer Service Manager Hourly Rate: $20 The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for a self-motivated and ambitious Bilingual Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment What you'll own: • Answer inbound calls and assist new and existing customers with their account(s) • Troubleshoot issues with our customer and provide appropriate options for resolution • Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly • Follow scripts to handle a variety of situations • Follow up with customers and retail partners as needed • Manage escalated calls with courtesy and professionalism • Other duties as assigned What you'll bring: • Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus) • Collections experience a plus • Strong typing and computer skills • Ability to multitask • High level of attention to detail • Ability to handle high call volumes Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: Mission driven, empowered, and collaborative culture Competitive pay and stock options Unlimited PTO Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) Newly added HSA and Pet Insurance 401(k) with company match Cell Phone Stipend Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. We ask that you contact ************* only about potential instances of fraud. ************* does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to ************* directly, and your email about your application will be deleted from our systems. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm.

Title: Collections Associate Reports To: Supervisor Additional Earning Potential: Gamification incentives available The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role: The team at Sunbit is looking for a self-motivated and ambitious Collections Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Be Doing: Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer Submit regular reports on the status of unpaid accounts and any repayment progress Comply with all federal and state rules and regulations governing collections What You Bring to the Table: 2+ Years Collections experience Prior Call Center experience (both B2B and B2C experience is a plus) Good listening skills Strong communication and negotiation skills Patience and stress management Problem-solving and critical thinking skills Friendly and helpful phone demeanor Basic technical troubleshooting skills Strong typing and computer skills This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint). Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek's Most Loved Workplaces and CB Insights' Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life's critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. Perks Included: Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list Mission driven + empowered + collaborative environment State of the art customer care contact center Competitive pay and stock options 12 days of PTO your first year with increases thereafter + Holiday Pay Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Casual Dress Other fun team events and Spirit Days Open door policy / Open office floor plan Cultural Competencies for Success at Sunbit: Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor Act fast- Thrive in a fast-paced environment while maintaining a high level of support Include always- Communicate well verbally and in writing, demonstrating empathy and understanding Innovate for good- Establishes scalable capabilities by applying best practices to your workday. Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. We ask that you contact ************* only about potential instances of fraud. ************* does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to ************* directly, and your email about your application will be deleted from our systems. Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

JOB TITLE: Customer Care Associate I HOURLY RATE: $17.00/Hour Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace , Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (****************************************************** The Role: The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment What You'll Be Doing: • Answer inbound calls and assist new and existing customers with their account(s) • Troubleshoot issues with our customer and provide appropriate options for resolution • Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly • Follow scripts to handle a variety of situations • Follow up with customers and retail partners as needed • Manage escalated calls with courtesy and professionalism • Other duties as assigned What You Bring to the Table: • Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus) • Collections experience a plus • Strong typing and computer skills • Ability to multitask • High level of attention to detail • Ability to handle high call volumes This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint). Recruitment Fraud Disclaimer We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at ************* to confirm. Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.