Call Center Representative
Suncoast Community Health Centers job in Brandon, FL
CALL CENTER REPRESENTATIVE
FLSA:
NON-EXEMPT
The Call Center Representative serves as a key point of contact for patients at Suncoast Community Health Centers. This
position manages a high volume of inbound and outbound calls, digital inquiries, appointment scheduling across multiple departments, and message routing.
The representative ensures accurate documentation, supports clinic operations, and maintains compliance with HIPAA regulations. Success in this role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered environment.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Respond to patient inquiries via phone and digital platforms.
Resolve issues effectively and ensure a positive experience with each interaction.
Schedule appointments across all departments and accurately document patient messages in the appropriate systems.
Prioritize message urgency and route calls or requests to the appropriate department or staff member.
Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary.
Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
Ensure full compliance with HIPAA regulations when handling patient information.
Follow all training protocols and operational guidelines to ensure consistent, high-quality service.
Participate in virtual and in-person team meetings, training sessions, and performance reviews as required.
Support department and clinic operations by performing additional tasks as needed to enhance patient care.
Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently.
Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy.
Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms.
Education and Experience:
High School diploma or equivalent is required.
At least two years related experience is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
Administrative Assistant - Administration
Suncoast Community Health Center job in Brandon, FL
ADMINISTRATIVE ASSISTANT- ADMINISTRATION FLSA: NON-EXEMPT Duties/Responsibilities: * Greet visitors, assess their needs and guide them to the appropriate areas of service. * Answer incoming calls and route them to the relevant departments. * Provide administrative support, including scanning, faxing, and copying.
* Assist IT, Training and HR departments with employee badge management.
* Assist Executives Assistants when needed.
* Record and log employee call-out messages.
* Support Human Resources with candidate paperwork.
* Act as a liaison between potential candidates and supervisors at clinic locations.
* Create, edit and manage communication materials, including website content, Facebook, Instagram updates, marketing materials, print publications, and other communication platforms.
* Develop and execute media and marketing initiatives via the website, Facebook, Instagram and other communication methods.
* Order and keep track of office supplies and kitchen supplies.
* Maintain accurate record of transfers and send new badges and new job description to transferred employees.
Required Skills/Abilities:
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
* Excellent time management skills with a proven ability to meet deadlines.
* Ability to prioritize tasks and to delegate them when appropriate.
* Proficient with Microsoft Office Suite, Canva and related software.
* Perform additional tasks as needed to support the centers.
Education and Experience:
* High School Diploma or equivalent.
* At least two years related experience preferred.
Physical Requirements:
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 30 pounds at times.
* Must be able to travel to various center locations as required.
Housekeeping Attendant
Suncoast Community Health Center job in Wimauma, FL
HOUSEKEEPING ATTENDANT (Part-time) FLSA: NON-EXEMPT Duties/Responsibilities: * Perform regular cleaning of floors, walls, furniture, and fixtures in patient care and office areas. * Sanitize high-touch surfaces, medical equipment, and common spaces to minimize infection risks.
* Clean and disinfect exam rooms, patient rooms, and restrooms in accordance with healthcare sanitation standards.
* Properly dispose of medical and general waste following office policies and regulatory requirements.
* Replace trash liners and transport waste to designated disposal points.
* Replenish and maintain cleaning supplies, restroom necessities, and office materials as needed.
* Collect, launder, and store linens and other reusable items in compliance with cleanliness protocols.
* Safely handle and use cleaning products and equipment, adhering to health and safety regulations, including PPE use.
* Assist with organizing and setting up spaces for meetings or events.
* Conduct periodic cleaning of exterior premises as needed.
* Respond promptly to emergency cleaning needs, such as spills.
* Keep restrooms, lobbies, hallways, and common areas clean and well-maintained.
* Restock restrooms with towels, tissue, and other essentials.
* Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
* Excellent organizational skills and attention to detail.
* Ability to prioritize tasks and to delegate them when appropriate.
* Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Education and Experience:
* High School Diploma or equivalent is preferred.
Physical Requirements:
* Physical stamina to stand, walk, and perform repetitive tasks for extended periods.
* Must be able to lift up to 25 pounds at times.
* Must be able to travel to various center locations as required.
Dental Hygienist (RDH) Mobile/Portable
Suncoast Community Health Centers job in Brandon, FL
DENTAL HYGIENIST (RDH) - MOBILE DENTAL
FLSA:
EXEMPT
**We pay CME/CEU hours and licenses **
Duties/Responsibilities:
Perform comprehensive oral exams to evaluate oral health and hygiene status.
Provide patient education on effective oral hygiene practices and the importance of preventive care.
Tailor individualized oral care plans to meet each patient's specific needs.
Carry out scaling, root planing, and polishing procedures.
Administer treatments, including fluoride applications and sealants, to enhance oral health.
Take and analyze X-rays to help detect dental conditions and inform treatment strategies.
Collaborate with dentists and healthcare providers to design integrated, multidisciplinary care plans.
Coordinate with medical teams to ensure safe and effective dental treatment for patients with complex medical conditions.
Educate patients about the link between oral health and overall wellness, such as the role of gum health in heart disease prevention.
Keep meticulous, accurate patient records and document assessments, treatment plans, and follow-up care.
Engage in community outreach and wellness programs to raise oral health awareness.
Stay updated on current dental hygiene research and best practices in integrated care.
Advocate for patients' oral health needs within the healthcare system.
Comply with all regulatory standards for patient records.
Collaborate with medical providers to assess children's oral health, including evaluations for oral pathology.
Offer nutritional counseling and oral hygiene guidance to both children and their parents.
Provide toothbrush prophylaxis, dental polishing, and sealant applications as time allows.
Administer topical fluoride applications.
Perform full-mouth debridement (FMD), scaling and root planing (SRP), X-rays, and other hygienist duties when supporting dental clinics.
Clean and sterilize instruments, and ensure upkeep and sanitation of equipment and treatment areas.
Support improved access to urgent care and facilitate patient referrals to the dental clinic.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Proficient in dental software, electronic medical record (EMR) systems, digital imaging, and modern dental tools and technology.
Knowledgeable in HIPAA, OSHA, and dental care regulations, with strong commitment to compliance.
Open to continuous learning and skilled at adapting to new technologies, techniques, and procedures.
Exceptional communication and interpersonal skills for rapport building with patients and teamwork with healthcare providers.
Strong patient advocacy and educational abilities, skilled in explaining oral health information clearly and offering preventive care guidance.
Experienced in performing cleanings, scaling, root planing, polishing, fluoride treatments, and sealants.
Competent in X-ray processing and interpretation, dental instrument management, sterilization, and clinic hygiene.
Excellent verbal, written, and organizational skills, with attention to detail, time management, and problem solving.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure
Capable of prioritizing tasks, managing stress, and meeting deadlines in a fast-paced environment.
Education and Experience:
Degree in Dental Hygiene from an accredited institution (RDH degree preferred).
Valid Florida Dental Hygiene License.
At least 3 years of experience in dental hygiene.
BLS required
Physical Requirements:
Flexibility for unscheduled work hours is required.
Precise hand control and steady movements for handling dental instruments.
Ability to sit or stand for extended periods during patient care.
Strength to operate dental tools and apply necessary pressure.
Sharp vision (with or without correction) for detailed oral examination.
Mobility to move between treatment rooms, adjust equipment, and assist patients.
Ability to lift up to 25 pounds (or 15 pounds in office settings) for equipment or supplies.
Adherence to infection control protocols, including PPE (masks, gloves, eye protection).
Capacity to manage workflow, prioritize, and maintain quality under staffing constraints.
Fine motor skills for frequent use of office and dental equipment, including computers.
Must be able to travel to various center locations as required, millage is included in pay.
Revenue Cycle Specialist
Suncoast Community Health Centers job in Riverview, FL
REVENUE CYCLE SPECIALIST
FLSA:
NON
-
EXEMPT
A Revenue Cycle Specialist is responsible for managing and processing invoices, payments, and financial records to ensure the accurate and timely billing of services rendered. This role involves verifying revenue cycle data, resolving discrepancies, and coordinating with clients, insurance companies, and internal departments to handle accounts receivable. The Revenue Cycle Specialist ensures compliance with relevant regulations, assists with audits, and maintains detailed financial records.
Duties/Responsibilities:
Generate and process accurate invoices for services provided.
Ensure all billing information is complete and accurate, including service codes, charges, and patient information.
Review and verify revenue cycle data for errors or inconsistencies and correct them as needed.
Monitor accounts receivable and track outstanding payments to ensure timely collection.
Reconcile payments and resolve any discrepancies in accounts.
Coordinate with patients or insurance companies to resolve billing issues and follow up on unpaid invoices.
Handle billing for Medicare, Medicaid, and private insurance, including submitting claims and verifying insurance eligibility.
Ensure compliance with insurance reimbursement regulations and follow up on denied, appeals and delayed claims.
Review any claims aged over 90 days.
Prepare and submit claims with proper coding (CPT-4, ICD-10) and documentation as required.
Maintain accurate financial records, including invoices, payment histories, and billing reports.
Scan and maintain electronic images of paper remittance vouchers.
Assist in audits by providing necessary financial documentation and reports.
Ensure billing practices comply with company policies, government regulations, and industry standards.
Ensure revenue cycle practices comply with SCHC policies, government regulations, and industry standards.
Communicate with patients to clarify billing information, resolve discrepancies, and update account details.
Provide customer support regarding billing questions and payment options.
Work closely with internal teams such as finance, customer service, and management to address billing-related concerns.
Prepare regular reports on revenue cycle performance, outstanding accounts, and collection efforts.
Analyze billing data to identify trends, inefficiencies, and areas for improvement.
Recommend and implement process improvements to enhance the accuracy and efficiency of revenue cycle operations.
Use revenue cycle software and electronic medical record (EMR) systems to process and manage revenue cycle
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Collaborate with IT and finance teams to troubleshoot issues with billing systems.
Stay updated on software updates and best practices to optimize billing processes.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
High School diploma or equivalent
At least three years related experience required.
Proficiency in billing software, EMR systems, and Microsoft Office (Excel, Word, Outlook and similar software)
Familiarity with Medicare, Medicaid, private insurance reimbursement, and coding systems.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
LCSW - Licensed Clinical Social Worker
Suncoast Community Health Center job in Dover, FL
LICENSED CLINICAL SOCIAL WORKER - LCSW FLSA: EXEMPT Duties/Responsibilities: * Deliver individual, group, and family therapy sessions, including crisis intervention. * Conduct thorough psychosocial assessments and develop tailored treatment plans for patients.
* Collaborate with medical staff to ensure a comprehensive, integrated approach to care.
* Provide case management services, make referrals to resource agencies, and offer feedback to ensure coordinated support for patients.
* Oversee staff scheduling, caseload assignments, and professional development initiatives.
* Design and implement behavioral health programs aligned with the FQHC's mission, while monitoring outcomes and recommending enhancements based on patient and community needs.
* Skilled in providing individual, group, and family therapy, with expertise in conducting psychosocial assessments and creating effective treatment plans.
* Stay updated on trends, best practices, and behavioral health regulations to guide program improvements.
* Ensure compliance with all relevant federal, state, and local regulations, including HIPAA, and maintain accurate and timely clinical documentation.
* Participate in audits, quality assurance reviews, care management meetings, and team discussions to uphold service standards.
* Develop partnerships with community organizations to enhance patient resources and support.
* Advocate for patient needs within the organization and the healthcare system.
* Represent the behavioral health department in meetings, initiatives, and strategic planning.
* Create and lead staff training programs on behavioral health topics, serving as a clinical resource and mentor for the team.
* Provide crisis intervention and brief treatment sessions when required.
* Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Strong knowledge of crisis intervention techniques and strategies.
* Adept at interpreting and applying instructions delivered in various formats, including written, oral, and scheduled.
* Comprehensive understanding of healthcare regulations, including HIPAA, and experience ensuring compliance with federal, state, and local behavioral health laws.
* Detail-oriented in maintaining accurate and timely clinical documentation, with familiarity in electronic health record (EHR) systems and data management.
* Flexible and adaptable to evolving regulations, technologies, and organizational priorities, with the capacity to handle multiple responsibilities in a dynamic healthcare setting.
* Excellent time management skills with a proven ability to meet deadlines.
* Competent in preparing routine reports, speaking effectively, and solving practical problems with limited standardization.
* Strong analytical and problem-solving skills.
* Ability to prioritize tasks and to delegate them when appropriate.
* Ability to function well in a high-paced and at times stressful environment.
* Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
* Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
* Proficient with Microsoft Office Suite or related software.
Education and Experience:
* Master's Degree in Social Work is required.
* Current Florida LCSW license.
* Experienced in substance abuse counseling and knowledgeable in interpreting documents such as safety rules, operational instructions, and procedure manuals.
* BLS is required
Physical Requirements:
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
* Must be able to travel to various center locations as required.
Dentist
Suncoast Community Health Centers job in Ruskin, FL
DENTIST
FLSA:
EXEMPT
A Dentist is responsible for diagnosing, treating, and managing dental care for patients of all ages. They perform a wide range of dental procedures, including preventive, restorative, and emergency care, while ensuring a positive patient experience. The role involves maintaining patient records, educating patients on oral health, and adhering to health, safety, and infection control standards..
Supervisory Responsibilities:
Supervise dental staff, conduct annual evaluations, and manage schedules.
Complete administrative tasks per Suncoast CHC policies and maintain ongoing dental education per Florida and board requirements.
Perform annual evaluations and maintain licensure and credentials.
Ensure thorough documentation through supervision attestation and patient record countersignatures.
Duties/Responsibilities:
Evaluate patients' oral health, identify dental concerns, and create personalized treatment plans for children, adults, and special needs individuals.
Perform essential dental procedures such as cleanings, fillings, crowns, extractions, and preventive treatments like sealants and fluoride applications, referred to external specialist when needed.
Address dental emergencies, including trauma, infections, and severe pain, with prompt and effective treatment.
Guide patients on maintaining good oral hygiene practices, including brushing, flossing, and proper diet, while emphasizing the connection between oral health and overall well-being.
Administer local anesthesia or sedation to ensure patient comfort during procedures.
Employ effective techniques to manage patient behavior, especially in children, anxious patients, and those with special needs, to ensure a positive and calm experience.
Work with dental hygienists, assistants, and other healthcare providers to deliver coordinated and comprehensive patient care.
Contribute to public health initiatives and promote oral health within the community, particularly in underserved areas such as schools and clinics.
Keep accurate and current patient records, including medical histories, treatment plans, progress notes, and follow-up care, while ensuring adherence to safety and infection control standards
Mentor and guide dental support staff, including hygienists and assistants, ensuring that FQHC protocols are followed and high standards of patient care are maintained.
Participate in quality improvement programs aimed at enhancing service delivery, patient satisfaction, and overall health outcomes within the center.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Strong verbal and written communication, interpersonal, and customer service skills.
Exceptional organizational abilities, attention to detail, and time management with proven deadline adherence.
Strong analytical, problem-solving, supervisory, and leadership skills.
Ability to prioritize tasks, delegate effectively, and thrive in a fast-paced, high-pressure environment.
Proficient in Microsoft Office Suite and related software.
Expertise in diagnosing and treating pediatric dental conditions, including preventive, restorative, and emergency care.
Capable of explaining procedures and oral health practices to children and parents in a clear and understandable manner.
Knowledge of sedation, nitrous oxide, and anesthesia for safe and comfortable treatment.
Collaborative team player, working well with dental assistants, hygienists, and healthcare providers.
Fine motor skills for accurate handling of instruments in pediatric cases.
Quick decision-making in emergencies and complex dental situations.
Strict adherence to safety, health, and infection control protocols.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Strong supervisory and leadership skills.
Education and Experience:
DDS or DMD from an accredited dental school.
Graduate of a CODA-accredited Pediatric Dentistry Program.
Board Certified or Board Eligible by the American Board of Pediatric Dentistry.
Completion of an ADA-accredited Pediatric Dentistry residency.
Florida Pediatric Conscious Sedation Permit (preferred).
Eligible for hospital privileges.
DEA certified.
BLS, PALS certifications required; ACLS certification preferred.
Physical Requirements:
Prolonged periods of sitting and walking throughout the day.
Must be able to lift up to 25 pounds at times.
Strong manual dexterity for precise dental procedures, including handling small instruments in pediatric patients' mouths.
Must be able to travel to various center locations as required.
Medical Assistant
Suncoast Community Health Centers job in Lakeland, FL
MEDICAL ASSISTANT (MA)
FLSA:
NON-EXEMPT
The Medical Assistant (MA) supports healthcare providers by performing clinical and administrative tasks in a medical office or healthcare setting. This role involves assisting with patient care, preparing for exams, handling medical records, and ensuring smooth day-to-day office operations.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Take and record patient vitals (e.g., height, weight, temperature, blood pressure, pulse) and medical histories.
Assist healthcare providers during patient exams, procedures, and treatments, including performing aseptic procedures and collecting lab specimens.
Administer injections, vaccines, and prescribed medications under provider supervision, including venipuncture and non-intravenous injections (with required competency).
Perform basic lab tests, such as blood draws, urinalysis, and diagnostic procedures.
Prepare and maintain examination rooms, ensuring they are stocked, clean, and ready for patient visits.
Assist in minor surgeries and perform other procedures like EKG and vision checks as needed.
Provide patient education on health management, procedures, preventive care, and immunizations.
Schedule appointments, follow-ups, and referrals, ensuring smooth patient flow and office coordination.
Handle patient inquiries, confirm appointments, and assist with check-ins and check-outs, ensuring accurate documentation for visits.
Update and maintain patient records in the electronic health record (EHR) system, ensuring accurate and timely documentation.
Process insurance verification, billing, and coding information, as required.
Ensure infection control policies are followed, including sterilizing instruments and maintaining a safe and clean environment.
Manage office supplies, medical equipment inventory, and assist with filing, faxing, and correspondence tasks.
Maintain patient confidentiality and adhere to HIPAA guidelines in all interactions and record management.
Conduct daily chart audits and review for the following day's appointments.
Assist with special projects or additional tasks as directed by healthcare providers or office managers.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use of office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient in the use of Microsoft Office Suite and electronic medical records (EMR), staying current with updates and system improvements.
Education and Experience:
High School diploma or equivalent is required
Medical Assistant Diploma is required
Medical Assistant Transcripts is required
Valid Medical Assistant Certification or Registration is preferred.
BLS is required within three months
Physical Requirements:
Ability to stand and move throughout the clinic for extended periods.
Ability to assist with lifting or carry up to 25 pounds.
Frequent bending, stooping, kneeling, and crouching to assist patients or perform procedures.
Ability to wear personal protective equipment (PPE) for extended periods, including masks, gloves, and gowns.
Must be able to travel to various center locations as required.
APRN- FLOAT
Suncoast Community Health Center job in Brandon, FL
APRN FLOAT (Family/Internal/Pediatrics) FLSA: EXEMPT Duties/Responsibilities: * Conducts high-quality patient examinations, reviews medical history, documents findings, and provides primary care, acute care or determines necessary follow-up actions. * Orders and administers diagnostic tests, such as but not limited to X-rays, electrocardiograms (EKG), and lab work, interpreting the results to guide patient care.
* Diagnose acute and chronic conditions and formulate appropriate treatment plans and or referred to specialist provider when necessary.
* Performs therapeutic procedures, including immunizations, injections, suturing, wound care, and infection management.
* Prescribe medications and therapies according to state guidelines and clinical protocols.
* Uses professional judgment to decide when to consult with supervising physicians regarding treatment options.
* Creates and executes patient care plans, offers patient education, and counseling, and monitors progress.
* Prescribes medications within state regulations and clinic protocols.
* Provides general health education on topics like but not limited to nutrition, family planning, emotional well-being, treatments, medications, self-care techniques and preventive care.
* Collaborates with physicians to develop care plans and make referrals when necessary.
* Refer patients to specialist, hospital or other healthcare services as needed based on clinical judgment.
* Maintain detailed and accurate medical records in the electronic health record (EHR) system.
* Ensure compliance with healthcare regulations, state laws, and center policies.
* Stay up-to-date with advancements in medical treatments, technologies, medications and best practices.
* Participate in professional development and continuing education opportunities.
* Demonstrates competency in caring for patients across all age groups, from neonates to geriatrics.
* Ensures timely renewal of licenses and DEA certifications.
* Travels to various sites as needed to provide coverage (travel included in salary).
* Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
* Strong clinical decision-making and problem-solving skills.
* Excellent verbal and written communication skills.
* Excellent interpersonal abilities to work with diverse patient populations and healthcare teams.
* Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
* Excellent organizational skills and attention to detail.
* Ability to prioritize tasks and to delegate them when appropriate.
* Ability to function well in a high-paced and at times stressful environment.
* Proficient with electronic medical records (EMR).
Education and Experience:
* Master's degree in Nursing (MSN) required.
* Doctorate degree in Nursing (DNP) preferred.
* At least two years' experience, preferred; APRN experience in related field preferred.
* Active APRN license in the state of Florida.
* APRN Board Certified, required.
* BLS required
* DEA Certification within 90 days is required.
Physical Requirements:
* May required to remain on their feet to extended periods.
* May work in various settings, including but not limited to outpatient clinics and hospitals.
* Must be able to lift up to 150 pounds to assist fallen patients.
* Must be able to travel to various center locations using their own vehicle.
Call Center - Patient Care Representative
Suncoast Community Health Centers job in Brandon, FL
PATIENT CARE REPRESENTATIVE
FLSA:
NON
-
EXEMPT
The Patient Care Representative plays a key role in enhancing patient well-being, fostering positive experience, and supporting the success of the team and organization. The representative provides compassionate, personalized service via phone, email, and messaging platforms, documenting messages, and addressing inquiries with a patient-centered approach, all while adhering to company policies and maintaining high service standards.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Monitor and respond to incoming medical department calls, documenting messages and routing urgent issues to appropriate staff.
Record all telephone interactions and instructions provided to patients.
Assist with appointment scheduling, referral requests, and general inquiries.
Forward calls involving assessments, symptoms, emergencies, or medical advice to the appropriate medical staff.
Process pharmacy requests for medication and refills in compliance with Call Center policies.
Maintain accurate patient records and documentation in the electronic health record (EHR) system.
Coordinate referrals, follow-ups, and communication between patients and healthcare providers.
Manage correspondence, messages, and administrative tasks such as filing and document preparation.
Collaborate with medical staff and address patient concerns professionally to ensure seamless care.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient with Microsoft Office Suite, Electronic Medical Record (EMR) and related software.
Education and Experience:
High School Diploma or equivalent is required
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
Physician Assistant - Certified
Suncoast Community Health Centers Inc. job in Ruskin, FL
Job Description
PHYSICIAN (FAMILY )
FLSA:
EXEMPT
Supervisory Responsibilities:
Direct and manage APRN's and PA's, including but not limited to hiring, training, and performance evaluation.
Act as the primary point of contact for resolving complex issues or discrepancies.
Monitor the team's productivity and provide regular feedback to ensure high performance.
Ensure the team adheres to SCHC principles, company policies, and regulatory requirements.
Duties/Responsibilities:
Deliver high-quality, evidence-based medical care to patients including but not limited to adults, and the elderly, addressing a wide range of health issues.
Perform comprehensive medical histories, physical exams, and diagnostic assessments to develop accurate diagnoses and treatment plans using expertise in Family Practice, Internal Medicine, and Pediatrics.
Offer preventive health services such as screenings, immunizations, and wellness check-ups to promote early detection and intervention for patients of all ages.
Educate patients and families on health promotion strategies, lifestyle modifications, and disease prevention, addressing the unique needs of different age groups.
Manage chronic conditions such as but not limited to diabetes, hypertension, asthma, and obesity, developing individualized care plans that encourage patient engagement and adherence across all patient demographics.
Monitor patient progress, adjusting treatment plans as necessary to achieve optimal health outcomes, incorporating insights from Internal Medicine and Pediatrics as needed.
Work with a multidisciplinary healthcare team, including nurses, social workers, and specialists, to provide coordinated and comprehensive patient care.
Facilitate referrals to specialty care when needed, ensuring effective communication and continuity of care throughout the patient's healthcare journey.
Engage in community outreach and health education programs to raise awareness of available services and promote health literacy in underserved areas.
Address social determinants of health by connecting patients with community resources and support services, improving access to care and health outcomes.
Maintain accurate and up-to-date medical records in compliance with SCHC policies, federal regulations, and best practices, ensuring confidentiality and data security.
Stay updated on healthcare policies, regulations, and best practices for FQHC operations and multidisciplinary care.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to understand and/or interpret complicated program instructions and Florida laws.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) degree is required.
Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) diploma and transcripts are required.
Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) State License is required.
Board Certified or Eligible is required
DEA certification is required
BLS is required
At least two years related experience required.
Physical Requirements:
May required to remain on their feet to extended periods.
May work in various settings, including but not limited to outpatient clinics and hospitals.
Must be able to lift up to 150 pounds to assist fallen residents.
May be exposed to adverse indoor and outdoor environmental conditions, blood borne pathogens, physical hazards (e.g., needle pricks, etc.) and chemical hazards.
Must be able to travel to various center locations as required.
Job Posted by ApplicantPro
Referrals
Suncoast Community Health Centers job in Wimauma, FL
REFERRALS
FLSA:
NON
-
EXEMPT
The Referrals Specialist coordinates and processes patient referrals, ensuring accurate documentation, insurance approvals, and timely follow-up. They work with patients, staff, and external providers to ensure access to care while maintaining compliance. The specialist also keeps detailed records and guides patients on next steps.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Process patient referrals to internal and external specialists and services, ensuring timely and accurate submission of required documentation and insurance authorizations.
Coordinate client referrals and communicate with outside agencies and providers to facilitate appointments and services.
Track referral statuses and follow up with providers, patients, and external offices as needed to ensure timely completion.
Maintain accurate and up-to-date referral records in both manual systems and the electronic health record (EHR) system.
Instruct patients on referral procedures, providing clear information about timelines, required documentation, and follow-up actions.
Collaborate with clinical and administrative staff to address referral-related inquiries and meet patient needs promptly.
Identify and report issues in the referral process to the supervisor for corrective action.
Ensure compliance with federal, state, and organizational policies related to referrals, including HIPAA privacy standards.
Stay informed about changes in insurance policies, referral requirements, and provider networks to ensure smooth coordination.
Assist with general office tasks, such as preparing reports on referral metrics, organizing documentation, and supporting team operations.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
High School Diploma or equivalent is required.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
X-Ray Technician
Suncoast Community Health Center job in Ruskin, FL
X- RAY TECHNICIAN FLSA: NON-EXEMPT Duties/Responsibilities: * Prepare and assist patients for X-ray and EKG procedures, explaining the processes to ensure comfort and cooperation. * Obtain and verify patient medical history and relevant information prior to imaging procedures.
* Perform routine X-rays and EKGs as ordered by providers, ensuring proper positioning and technique.
* Operate radiographic equipment to capture high-quality images, adhering to protocols for radiation safety and protection for patients, staff, and self.
* File X-ray reports in the patient's medical chart accurately and timely.
* Maintain equipment to ensure optimal performance and compliance with safety standards.
* Requisition supplies when needed to ensure continuous operation of imaging services.
* Maintain ongoing quality assurance programs to monitor imaging practices and equipment functionality.
* Collaborate with physicians, nurses, and other healthcare professionals to ensure comprehensive patient care.
* Communicate effectively with patients, providing clear instructions and addressing any questions or concerns.
* Stay current with advancements in radiology technology and best practices through ongoing education and training.
* Participate in departmental meetings and training sessions to enhance skills and knowledge related to imaging services.
* Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Excellent time management skills with a proven ability to meet deadlines.
* Strong analytical and problem-solving skills.
* Ability to prioritize tasks and to delegate them when appropriate.
* Ability to function well in a high-paced and at times stressful environment.
* Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
* Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
* Associates Degree in Radiologic Technology or Florida BMO License is required.
* Current Radiologic Technologist from the American Registry of Radiologic Technologist (ARRT) is preferred.
* Valid X- Ray Florida state license with no restrictions.
* BLS is required within 3 months of hire.
Physical Requirements:
* Must be able to stand for extended periods, walk throughout the facility, and maneuver between different areas of the clinic.
* Ability to lift 20 pounds and position patients weighing up to 75 pounds with assistance.
* Ability to bend, stoop, and reach to adjust equipment and assist patients as needed.
* Must be able to travel to various center locations as required.
Dental Assistant Mobile/Portable
Suncoast Community Health Centers job in Brandon, FL
DENTAL ASSISTANT
FLSA:
NON-EXEMPT
A Dental Assistant supports the dentist and dental team by ensuring efficient operations within the dental office and enhancing patient care. The role combines clinical and administrative duties, contributing to a smooth workflow and a positive patient experience.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Assist the dentist during examinations and procedures by preparing instruments, materials, and patients as necessary.
Ensure patient comfort and safety during treatments, providing clear instructions and addressing any concerns.
Sterilize and maintain dental instruments and equipment according to infection control protocols.
Manage patient records, schedule appointments, and handle billing and insurance tasks as needed.
Maintain a clean and organized work environment, ensuring supplies and materials are well-stocked.
Adapt to various roles within the dental practice, including front office duties and assisting with dental radiographs.
Collaborate with dentists, hygienists, and administrative staff to facilitate efficient workflow and patient care.
Travel to different practice locations as required to provide staffing support.
Provide chairside assistance in four-handed dentistry.
Expose and develop dental radiographs.
Perform cleaning and sterilization of dental instruments and maintenance of dental equipment and treatment areas.
Conduct inventory of supplies and ensure the safe operation of equipment through preventative maintenance.
Carry out associated laboratory procedures, such as pouring and trimming models and fabricating custom trays.
Adhere to SCHC policies, including OSHA standards, HIPAA compliance, and proper PPE use.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient in dental procedures, terminology, and use of dental instruments.
Strong knowledge of infection control protocols and sterilization techniques.
Familiarity with dental software for managing patient records and scheduling.
Excellent organizational skills for maintaining an efficient workspace and inventory management.
Ability to take dental radiographs and perform related tasks.
Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
Dental Assistant Diploma from an accredited dental assisting program is preferred.
At least two years related experience preferred.
BLS is required within three months of hire
Physical Requirements:
Ability to stand for extended periods while assisting during dental procedures and moving around the dental office.
Strong hand-eye coordination and fine motor skills to handle dental instruments and perform precise tasks, such as taking impressions and applying sealants.
Ability to lift and carry equipment or supplies weighing up to 50 pounds, including dental materials and patient-related items.
Ability to bend, stoop, and squat to assist with patient care and to maintain a clean and organized work environment.
Must be able to travel to various center locations as required.
Housekeeping Attendant
Suncoast Community Health Centers Inc. job in Wimauma, FL
Job Description
HOUSEKEEPING ATTENDANT (Part-time)
FLSA:
NON-EXEMPT
Duties/Responsibilities:
Perform regular cleaning of floors, walls, furniture, and fixtures in patient care and office areas.
Sanitize high-touch surfaces, medical equipment, and common spaces to minimize infection risks.
Clean and disinfect exam rooms, patient rooms, and restrooms in accordance with healthcare sanitation standards.
Properly dispose of medical and general waste following office policies and regulatory requirements.
Replace trash liners and transport waste to designated disposal points.
Replenish and maintain cleaning supplies, restroom necessities, and office materials as needed.
Collect, launder, and store linens and other reusable items in compliance with cleanliness protocols.
Safely handle and use cleaning products and equipment, adhering to health and safety regulations, including PPE use.
Assist with organizing and setting up spaces for meetings or events.
Conduct periodic cleaning of exterior premises as needed.
Respond promptly to emergency cleaning needs, such as spills.
Keep restrooms, lobbies, hallways, and common areas clean and well-maintained.
Restock restrooms with towels, tissue, and other essentials.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Education and Experience:
High School Diploma or equivalent is preferred.
Physical Requirements:
Physical stamina to stand, walk, and perform repetitive tasks for extended periods.
Must be able to lift up to 25 pounds at times.
Must be able to travel to various center locations as required.
Job Posted by ApplicantPro
LPN - Pediatrics $3,500 Sign-On Bonus
Suncoast Community Health Centers job in Dover, FL
LICENSED PRACTICAL NURSE (LPN)- PEDIATRICS
FLSA:
NON
-
EXEMPT
The Licensed Practical Nurse (LPN) provides basic nursing care under the supervision the Nursing Supervisor of the center. They assist in patient assessments, administer medications, monitor vital signs, and contribute to the overall care and comfort of patients in a healthcare setting.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Administer medications and start intravenous fluids, documenting times and amounts on patient charts.
Monitor patient conditions, observe and report changes (e.g., adverse reactions to medications/treatments), and take appropriate actions.
Measure and record vital signs, including height, weight, temperature, blood pressure, pulse, and respiration.
Administer medications, immunizations, injectable and intravenous fluids, documenting times and amounts on patient charts (certification required for IV administration).
Provide basic patient care, including dressing wounds, treating bedsores, performing catheterizations, and administering enemas or douches.
Collaborate with the healthcare team to assess patient needs, modify care plans, and implement interventions.
Evaluate nursing intervention outcomes and coordinate with team members to ensure quality care.
Provide emotional support, health education, and guidance to patients and their families.
Ensure patient safety and comfort by following care protocols and infection control practices.
Function as a telephone triage nurse, assisting with medication refills, referrals, and care coordination.
Support primary care providers in managing patient flow, triage, health education, and emergency interventions.
Supervise and assist ancillary staff, including medical assistants, as needed.
Coordinate patient care with providers through phone or face-to-face communication.
Log, monitor, store, and handle medications received from the pharmacy prescription program.
Administer injections, intravenous fluids, and other medications as needed (certification required for certain procedures).
Maintain accurate and timely documentation of patient information, progress, and treatments.
Participate in mandatory in-services, including CPR, Infection Control, Environmental Care, and OSHA updates.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Familiarity with immunization schedules and guidelines.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient in the use of Microsoft Office Suite and electronic medical records (EMR), staying current with updates and system improvements.
Education and Experience:
Licensed Practical Nurse (LPN) Diploma and transcripts are required.
Valid Licensed Practical Nurse (LPN) Florida state license is required.
BLS is required
At least two years related experience required.
Physical Requirements:
Ability to stand, walk, and move throughout the facility for extended periods.
Must be able to lift and carry up to 50 pounds, with assistance when necessary.
Frequent bending, stooping, kneeling, and crouching to assist patients or perform procedures.
Ability to perform manual tasks such as taking vital signs, dressing wounds, and administering medications.
Good hand-eye coordination for tasks like administering injections, handling medical instruments, and operating equipment.
Ability to wear personal protective equipment (PPE) for extended periods, including masks, gloves, and gowns.
Visual acuity to assess patient conditions and accurately read medical charts, medication labels, and patient records.
Must be able to work in a fast-paced environment, sometimes under stressful or emergency situations.
Ability to use fine motor skills for tasks like drawing up medications, using medical devices, and assisting with clinical procedures.
Must be able to travel to various center locations as required.
Revenue Cycle Specialist
Suncoast Community Health Center job in Riverview, FL
FLSA: NON-EXEMPT Duties/Responsibilities: * Generate and process accurate invoices for services provided. * Ensure all billing information is complete and accurate, including service codes, charges, and patient information. * Review and verify revenue cycle data for errors or inconsistencies and correct them as needed.
* Monitor accounts receivable and track outstanding payments to ensure timely collection.
* Reconcile payments and resolve any discrepancies in accounts.
* Coordinate with patients or insurance companies to resolve billing issues and follow up on unpaid invoices.
* Handle billing for Medicare, Medicaid, and private insurance, including submitting claims and verifying insurance eligibility.
* Ensure compliance with insurance reimbursement regulations and follow up on denied, appeals and delayed claims.
* Review any claims aged over 90 days.
* Prepare and submit claims with proper coding (CPT-4, ICD-10) and documentation as required.
* Maintain accurate financial records, including invoices, payment histories, and billing reports.
* Scan and maintain electronic images of paper remittance vouchers.
* Assist in audits by providing necessary financial documentation and reports.
* Ensure billing practices comply with company policies, government regulations, and industry standards.
* Ensure revenue cycle practices comply with SCHC policies, government regulations, and industry standards.
* Communicate with patients to clarify billing information, resolve discrepancies, and update account details.
* Provide customer support regarding billing questions and payment options.
* Work closely with internal teams such as finance, customer service, and management to address billing-related concerns.
* Prepare regular reports on revenue cycle performance, outstanding accounts, and collection efforts.
* Analyze billing data to identify trends, inefficiencies, and areas for improvement.
* Recommend and implement process improvements to enhance the accuracy and efficiency of revenue cycle operations.
* Use revenue cycle software and electronic medical record (EMR) systems to process and manage revenue cycle
* Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Excellent time management skills with a proven ability to meet deadlines.
* Strong analytical and problem-solving skills.
* Collaborate with IT and finance teams to troubleshoot issues with billing systems.
* Stay updated on software updates and best practices to optimize billing processes.
* Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
* Ability to prioritize tasks and to delegate them when appropriate.
* Ability to function well in a high-paced and at times stressful environment.
* Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Education and Experience:
* High School diploma or equivalent
* At least three years related experience required.
* Proficiency in billing software, EMR systems, and Microsoft Office (Excel, Word, Outlook and similar software)
* Familiarity with Medicare, Medicaid, private insurance reimbursement, and coding systems.
Physical Requirements:
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
* Must be able to travel to various center locations as required.
LCSW - Licensed Clinical Social Worker
Suncoast Community Health Centers job in Dover, FL
LICENSED CLINICAL SOCIAL WORKER
FLSA:
EXEMPT
The Licensed Clinical Social Worker (LCSW) provides therapy, crisis intervention, and case management while creating treatment plans based on patient assessments. They work with healthcare teams to deliver integrated care, ensure compliance with regulations, and maintain accurate records.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Deliver individual, group, and family therapy sessions, including crisis intervention.
Conduct thorough psychosocial assessments and develop tailored treatment plans for patients.
Collaborate with medical staff to ensure a comprehensive, integrated approach to care.
Provide case management services, make referrals to resource agencies, and offer feedback to ensure coordinated support for patients.
Oversee staff scheduling, caseload assignments, and professional development initiatives.
Design and implement behavioral health programs aligned with the FQHC's mission, while monitoring outcomes and recommending enhancements based on patient and community needs.
Skilled in providing individual, group, and family therapy, with expertise in conducting psychosocial assessments and creating effective treatment plans.
Stay updated on trends, best practices, and behavioral health regulations to guide program improvements.
Ensure compliance with all relevant federal, state, and local regulations, including HIPAA, and maintain accurate and timely clinical documentation.
Participate in audits, quality assurance reviews, care management meetings, and team discussions to uphold service standards.
Develop partnerships with community organizations to enhance patient resources and support.
Advocate for patient needs within the organization and the healthcare system.
Represent the behavioral health department in meetings, initiatives, and strategic planning.
Create and lead staff training programs on behavioral health topics, serving as a clinical resource and mentor for the team.
Provide crisis intervention and brief treatment sessions when required.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong knowledge of crisis intervention techniques and strategies.
Adept at interpreting and applying instructions delivered in various formats, including written, oral, and scheduled.
Comprehensive understanding of healthcare regulations, including HIPAA, and experience ensuring compliance with federal, state, and local behavioral health laws.
Detail-oriented in maintaining accurate and timely clinical documentation, with familiarity in electronic health record (EHR) systems and data management.
Flexible and adaptable to evolving regulations, technologies, and organizational priorities, with the capacity to handle multiple responsibilities in a dynamic healthcare setting.
Excellent time management skills with a proven ability to meet deadlines.
Competent in preparing routine reports, speaking effectively, and solving practical problems with limited standardization.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
Master's Degree in Social Work is required.
Current Florida LCSW license.
Experienced in substance abuse counseling and knowledgeable in interpreting documents such as safety rules, operational instructions, and procedure manuals.
BLS is required
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
Call Center Representative
Suncoast Community Health Centers Inc. job in Brandon, FL
Job Description
CALL CENTER REPRESENTATIVE
FLSA:
NON-EXEMPT
Duties/Responsibilities:
Respond to patient inquiries via phone and digital platforms.
Resolve issues effectively and ensure a positive experience with each interaction.
Schedule appointments across all departments and accurately document patient messages in the appropriate systems.
Prioritize message urgency and route calls or requests to the appropriate department or staff member.
Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary.
Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
Ensure full compliance with HIPAA regulations when handling patient information.
Follow all training protocols and operational guidelines to ensure consistent, high-quality service.
Participate in virtual and in-person team meetings, training sessions, and performance reviews as required.
Support department and clinic operations by performing additional tasks as needed to enhance patient care.
Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently.
Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy.
Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms.
Education and Experience:
High School diploma or equivalent is required.
At least two years related experience is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
Job Posted by ApplicantPro
Medical Assistant
Suncoast Community Health Centers job in Ruskin, FL
FLSA:
NON-EXEMPT
The Medical Assistant (MA) supports healthcare providers by performing clinical and administrative tasks in a medical office or healthcare setting. This role involves assisting with patient care, preparing for exams, handling medical records, and ensuring smooth day-to-day office operations.
Duties/Responsibilities:
Take and record patient vitals (e.g., height, weight, temperature, blood pressure, pulse) and medical histories.
Assist healthcare providers during patient exams, procedures, and treatments, including performing aseptic procedures and collecting lab specimens.
Administer injections, vaccines, and prescribed medications under provider supervision, including venipuncture and non-intravenous injections (with required competency).
Perform basic lab tests, such as blood draws, urinalysis, and diagnostic procedures.
Prepare and maintain examination rooms, ensuring they are stocked, clean, and ready for patient visits.
Assist in minor surgeries and perform other procedures like EKG and vision checks as needed.
Provide patient education on health management, procedures, preventive care, and immunizations.
Schedule appointments, follow-ups, and referrals, ensuring smooth patient flow and office coordination.
Handle patient inquiries, confirm appointments, and assist with check-ins and check-outs, ensuring accurate documentation for visits.
Update and maintain patient records in the electronic health record (EHR) system, ensuring accurate and timely documentation.
Process insurance verification, billing, and coding information, as required.
Ensure infection control policies are followed, including sterilizing instruments and maintaining a safe and clean environment.
Manage office supplies, medical equipment inventory, and assist with filing, faxing, and correspondence tasks.
Maintain patient confidentiality and adhere to HIPAA guidelines in all interactions and record management.
Conduct daily chart audits and review for the following day's appointments.
Assist with special projects or additional tasks as directed by healthcare providers or office managers.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use of office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient in the use of Microsoft Office Suite and electronic medical records (EMR), staying current with updates and system improvements.
Education and Experience:
High School diploma or equivalent is required
Medical Assistant Diploma is required
Medical Assistant Transcripts is required
Valid Medical Assistant Certification or Registration is preferred.
BLS is required within three months
Physical Requirements:
Ability to stand and move throughout the clinic for extended periods.
Ability to assist with lifting or carry up to 25 pounds.
Frequent bending, stooping, kneeling, and crouching to assist patients or perform procedures.
Ability to wear personal protective equipment (PPE) for extended periods, including masks, gloves, and gowns.
Must be able to travel to various center locations as required.