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Job Description: Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home. Field Sales Representatives at AT&T are driven to connect - every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to make your sales goals happen. With uncapped commission potential, your career and the rewards that come with it are within reach. Enjoy uncapped commission potential as a Field Sales Representative, with top earners having the opportunity to make $100,000. Our new Field Sales Representatives earn between $40,530- $51,890 $20,000 to $100,000, including the salary and our uncapped commission opportunities. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Salary range is dependent on if all sales goals are met and/or exceeded. You'll be the face and voice of AT&T to your customers, working independently to deliver personalized sales interactions at scheduled appointments provided to you. You'll close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions - keeping customers connected to what matters most to them. How you get the job done: We'll kick things off with paid training -setting you up for success to work independently in the field. Coaching, mentoring and ongoing learning opportunities will keep you on track and tech-savvy You'll connect with our existing customers daily. AT&T will provide scheduled appointments, giving you the opportunity to engage with warm prospects effectively. You'll use strong negotiation and communications skills - you know how to make a smooth pivot, and are highly motivated to get it right and make the sale Key expectations to succeed: 1 years of commission sales experience required, outside sales experience highly preferred Demonstrated success in commission sales and achieving sales targets Proficient in upselling techniques that enhance customer value and satisfaction Strong verbal communication skills with an ability to build rapport quickly Maintain a valid driver's license-be ready to drive, as we provide a company vehicle for official business use only Work a varied schedule designed to meet customers on their timeline -this includes evenings, weekends, and holidays Employment is contingent upon successful completion of a background check, including drug screening, criminal history, and motor vehicle record If you are considering jobs like Direct Sales Representative, Residential Sales Representative, Territory Sales Representative or Field Sales Executive - Home Solutions, this career move would be a great fit! Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time off and holidays (With some exceptions, bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired. Sick leave Paid Parental Leave Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness, accident hospital indemnity/group legal Employee Assistance Programs (EAP) Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone A company paid device and service plan, giving you first-hand expertise with our latest technology. Ready to take your career on a new route? Apply today. ConnectingOurCommunities Weekly Hours: 40 Time Type: Regular Location: Reynoldsburg, Ohio It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392

Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: Take on a pivotal role at the forefront of “outside-in” innovation, where you'll shape the future of the Network API ecosystem. As an Innovation Engagement Manager, you will work cohesively with leading customers and partners, as we look to establish the network API space. Leveraging your exceptional business acumen and exceptional communication skills, you will empower customers to embrace innovative products, realize tangible value and showcase their success. This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation. Your key responsibilities: Collaborate with the Business Development Director in identifying new business opportunities with assigned customers and partners that maximize end-to-end value creation for both operators and enterprises. Enable discussions with the customer to map out potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement.. Facilitate strategic workshops with the customer to develop paper solutions and its key attributes; and articulate and illustrate customer/developer success Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility. Assist in defining commercial constructs, money flows and business cases to drive triple-win scenarios for Vonage, partners, and customers. Deliver business and solution consulting to customers on how to best utilize and customize products by driving collaboration with cross-functional teams both internal (e.g., product, solutioning, legal, marketing) and external (e.g., customer, enterprises), resulting in a detailed launch plan that is desirable, viable and feasible. Implement the defined path to launch and cooperate with the marketing team to create compelling online and offline activations based on measurable results. Eventually illustrate the path to scale for these business innovations and synthesize learnings into a customer development strategy spanning launch and scale opportunity. Prepare detailed handover material for the BUs. What you'll bring: Ideally we are looking for someone with 10 years experience in a role where you have been front and centre with customers on devising and implementing new product introduction strategies for cloud software solutions ( that aid in driving innovation - this could have been in Strategy & Operations (S&O), Customer Success, Solutions Engineer roles as examples. Customer obsession: Experience in interfacing with customers to extract addressable pain points, co-developing solution concepts, and illustrating path to success. Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation. Solution Consulting: Deep expertise in guiding customers on the adoption and customization of products to align with their goals and objectives. Business and Commercial Acumen: Strong understanding of value-based pricing, revenue models, and developing triple-win scenarios for all stakeholders involved. Market Introduction and Go-to-Market (GTM) Strategy: Experience in supporting market launches and shaping effective GTM motions tailored to customer and business needs. Partnership Development: Track record of identifying and fostering high-value partnerships to address capability gaps and co-create solutions. Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results. Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions. Leadership and Influence: Strong leadership presence with the ability to guide cross-functional teams through ideation to industrialization stages. Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth. Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS / Communication API space would also be hugely advantageous. How you'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. #LI-RE1 #LI-RE1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide!Vonage Communications API: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel - including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: Take on a pivotal role at the forefront of “outside-in” innovation, where you'll shape the future of the Network API ecosystem. As a Business Development Specialist in the Strategic Business Development team, you will help to identify and unlock new use cases and opportunities with leading customers and partners, driving transformative solutions as we look to establish the network API space. Leveraging your consultative acumen and exceptional communication skills, you'll empower customers to embrace innovative products and realize tangible value. This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation. Your key responsibilities: Support production of pitch material targeting lead customers and partners to maximize end-to-end value creation for both operators and enterprises. Help to structure and produce material to facilitate discussions with the customer (e.g., potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement). Carry out data gathering and interviews with the customer to support design of solution concepts and its key attributes; and articulate and illustrate customer / developer success. Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility. Support engagements with product teams, solution engineers, and technical subject matter experts to conduct a thorough technical feasibility assessment. Support engagements with existing and new partners to address any capability gaps to bring idea / solution to fruition. Assist in analyzing commercial and GTM flows to drive triple-win scenarios for Vonage, partners, and customers. Conduct analysis to help develop new innovative business / commercial models that drives value-based pricing for maximum value creation. Act as business consultants from initiation through industrialization stages. Prepare detailed handover material. What you'll bring: Business and Commercial Acumen: Excellent problem-solving skills including problem structuring, solutioning, and making recommendations. Analytical skills: Solid analytic ability including structuring and maintaining financial models and performing advanced Excel analysis. Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation. Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results. Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions. Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth. Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS/Communication API space would also be hugely advantageous. How you'll benefit In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits. #LI-DHC1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing... The Verizon Cyber Security (VCS) organization enables the business by protecting assets and information across Verizon networks, infrastructure and applications. VCS integrates cybersecurity governance, policies, technologies and operations across Verizon, and works to incorporate security into the design of technology systems and services. Verizon Cybersecurity (VCS) is looking for a Senior Red Team Operator to join our Enterprise Red Team. You will be responsible for leading and participating in the design and execution of red team campaigns testing, measuring, and improving people, process, and technology. Red Team campaigns are objective based security testing for Verizon, covering multiple types of targets. Successful applicants must be capable of evaluating environments, applications, systems and processes to discover weaknesses and leverage those discoveries into actionable real world attack strategies. The successful candidate will possess an effective aptitude in thinking like an adversary, security of operating systems, networking and protocols, firewalls, databases and middleware applications, forensics, scripting and programing, phishing, and the ability to mentor and lead junior technical testers and effectively translate highly technical information to internal customers in a way that supports VCS and broader Verizon goals. * Leading and executing full-spectrum Red Team engagements, encompassing adversary emulation, social engineering, and the development of techniques to evade EDR and other controls. * Ingesting and operationalizing Cyber Threat Intelligence to create realistic, procedure-level emulation plans mapped to the MITRE ATT&CK framework. * Architecting, developing, and maintaining custom offensive tooling, scripts, and methodologies to enhance the VCS Red Team's operational scope and efficiency. * Navigating complex, ambiguous operational environments, translating broad strategic goals into concrete execution plans with minimal oversight. * Driving cross-functional security initiatives, setting operational principles and leading the execution of significant goals that impact multiple business areas. * Safely configuring and deploying advanced attacker TTPs within live environments, ensuring rigorous testing without disrupting business continuity. * Providing expert technical mentorship to team members regarding offensive campaigns, vulnerability analysis, OPSEC, and professional development. * Acting as a primary Subject Matter Expert regarding security vulnerability impact ratings, offering guidance on the severity and implications of specific exposures. * Communicating complex risk scenarios to technical staff, executive leadership, and legal counsel, clearly articulating both the technical findings and the strategic impact. * Producing high-level documentation and presentations, bridging the gap between technical exploitation details and executive risk management. * Delivering pragmatic, actionable remediation guidance, helping the organization prioritize fixes based on realistic risk assessments rather than theoretical severity. What we're looking for... You'll need to have: * Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience required, demonstrated through work experience and/or military experience. * Six or more years of direct offensive security experience, specifically leading engagements in Adversary Emulation, Adversary Simulation, Threat Emulation or Threat Simulation. Even better if you have one or more of the following: * Implementation-level familiarity with modern exploitation, including buffer overflows, heap spraying, ROP chains, and logic flaws. * Deep knowledge of Operating System internals (Windows, Linux, mac OS) including memory management, process injection, API hooking, and kernel-level structures. * Proven ability to modify TTPs to evade modern EDR/NDR/XDR solutions and bypass security controls like AMSI and ETW. * Advanced proficiency in reading and modifying code in languages such as C#, C/C++, Go, or Java for the purpose of exploit development and custom tooling. * Thorough understanding of network protocols, with the ability to design covert command-and-control channels that blend with legitimate traffic. * Expertise in Active Directory and Azure AD attacks, including advanced techniques like Kerberoasting, DCSync, Golden Ticket, and identity federation exploits. * Solid understanding of cloud-native environments, specifically containerization platforms (Docker, Kubernetes) and major cloud infrastructure (AWS, Azure, GCP). * Advanced industry certifications such as OSEP, OSED, GXPN, CRTO, or OSCP/OSWE. * A track record of continuous evolution, demonstrated by participation in CTFs, contributions to open-source security tools, or speaking at industry conferences. * Fluency in Blue Team processes and technologies (SIEM logic, threat hunting, SOC triage) to better simulate realistic threats and provide actionable feedback. * Demonstrated proficiency in scripting and automation (Python, Bash, PowerShell) to develop custom offensive security tooling and bypass security controls. * A degree in a technical field. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing... We are looking for an AI Security Engineer to develop a reusable automation framework that integrates AI security tools into developer workflows and enterprise AI platforms across Verizon's multiple business units. You'll be finding the right technology to help ensure our customers keep their systems secure and spot risks before they become real threats. This role will drive the adoption of AI security capabilities throughout Verizon, ensuring that AI systems are designed, deployed, and operated securely at scale. * Designing and building a reusable, modular automation solution to integrate AI security tools into CI/CD pipelines, MLOps workflows, and AI/ML platforms. * Enabling seamless integration of AI security controls across diverse AI environments and development ecosystems used by different business units. * Delivering centralized AI Security Automation Framework that integrates tools and policies across the enterprise. * Automating and standardizing the deployment and configuration of AI Security Tools (ThreatModeler, SplxAI, Galileo) within enterprise workflows. * Embedding AI-specific security checks-such as model scanning, data validation, prompt injection defense, and model provenance verification-into development pipelines. * Delivering reusable integration patterns and templates for secure AI model development and deployment. * Partnering with MLOps, Data Science, and Platform Engineering teams across business units to drive adoption and standardization of AI security tooling and practices. * Implementing automated governance, compliance, and monitoring aligned with NIST AI RMF, OWASP Top 10 for LLM/ML, and enterprise security policies. * Delivering a governance and observability layer that provides visibility into AI risks across the organization. * Serving as a subject matter expert, evangelizing secure AI development practices and conducting enablement sessions for development teams and data science teams. * Accelerating the adoption of AI Security tools through automation, enablement, and partnership. What we're looking for... You're driven to pinpoint a problem and tenacious about finding a solution. You're organized and pay attention to details. You are the person that others rely on. You are accountable and follow through with a sense of urgency. You'll need to have: * Bachelor's degree or four or more years of work experience. * Four or more years of relevant work experience required, demonstrated through work experience and/or military experience. * Four years of experience in cybersecurity engineering, DevSecOps, or MLOps. * Experience in automation using Python, Bash, Terraform, or similar tools. * Hands-on experience with CI/CD systems (Jenkins). * Experience with cloud-native technologies (GCP, AWS, Vertex AI, Azure ML, SageMaker, Kubernetes, Docker, Helm, APIs, etc.) Even better if you have one or more of the following: * Familiarity with Zero Trust principles, model security, and data protection. * Experience building enterprise automation frameworks or reusable security pipelines. * Knowledge of model observability, data lineage, and model risk management. * Exposure to enterprise IAM and API Gateway integrations (e.g., Kong, Apigee, OPA, ForgeRock). * Hands-on work with AI Security tools like ThreatModeler, SplxAI, and Galileo. * Hands-on experience with AI Agents and the MCP server solution development If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $101,000.00 - $194,000.00.

Join Vonage and help us innovate cloud communications for businesses worldwide!Applications Group (UCaaS/CCaaS) Sales Operations: We are committed to driving operational excellence, optimizing processes, and providing strategic support to enhance the efficiency and effectiveness of our pipe, sales and success teams. We execute on this goal by integrating innovative technologies, data-driven insights and empowering our sales force for unparalleled success, whilst collaborating seamlessly across cross-functional groups within Vonage. It is critical to our success, to foster a culture of continuous learning and development. Through targeted training programs, coaching initiatives, and the implementation of cutting-edge sales methodologies and technologies, we strive to elevate the skills and capabilities of our sales teams. Your key responsibilities: We're looking for a strategic, analytical, and collaborative Senior Customer Success Operations Consultant to help drive the effectiveness, scalability, and impact of our Customer Success organization. In this role, you'll serve as a key partner to Customer Success leadership, championing operational excellence, cross-functional alignment, and data-driven decision-making. Your work will directly influence how we deliver value to customers, improve retention, and drive growth. If you enjoy building processes, surfacing insights, and enabling teams to operate at their best-this is the role for you. This position can be based out of Holmdel (New Jersey) or remote USA with some travel. Operational Strategy and Execution: Partner with Customer Success leadership to define and execute strategic initiatives that improve team efficiency and customer impact. Design and continuously optimize scalable processes, tools, and workflows to support the growth of the Customer Success organization. Align with cross-functional teams-including Sales, Marketing, Product, and Finance-to drive operational consistency and ensure shared goals are met. Develop communications and training to support organizational transitions and new processes. Help map customer journeys and identify key touchpoints for proactive engagement. Data Analysis and Reporting: Serve as the “Champion of Customer Data”, building robust reporting frameworks to track key performance indicators (KPIs), such as adoption, renewal, and churn. Analyze customer trends to identify risks and opportunities for upsell, cross-sell, and retention strategies. Deliver regular insights and dashboards to senior leadership, providing clear, actionable recommendations that influence strategic decisions. Establish processes to capture, analyze, and act on customer feedback (via NPS, CSAT, surveys, and direct input). Collaborate with Product and CX teams to close the loop on feedback and improve the customer journey. Sales Operations Support: Work closely with Sales Operations to ensure seamless integration between Sales and Customer Success systems, processes, and performance metrics. Build frameworks and reporting for Customer Success Managers to forecast renewals and expansion opportunities. Partner with RevOps/Finance to improve predictability of CS-led revenue. Support planning and execution around territory alignment, forecasting, and performance measurement for Customer Success Managers (CSMs). Collaborate with Sales Enablement to develop resources and programs that enhance the commercial acumen of the Customer Success team. Customer Success Enablement: Partner with Enablement and Customer Success leadership to build onboarding programs, training materials, and ongoing development paths for CSMs. Drive adoption and effective use of customer success tools and platforms (e.g., Salesforce, Gainsight, or Customer 360). Foster a culture of continuous improvement by enabling best practices and providing the operational backbone for customer engagement strategies.. What you'll bring: Bachelor's degree in Business, Finance, Analytics, or a related field; MBA or advanced degree is a plus. 5+ years of experience in Customer Success Operations, Sales Operations, Revenue Operations, or related roles-preferably in a high-growth SaaS or technology environment. Strong analytical and quantitative skills with demonstrated experience in data visualization, reporting, and business intelligence. Proven track record of driving cross-functional collaboration and influencing stakeholders across all levels. Excellent communication and presentation skills-able to translate complex data into clear insights and strategies. Proficiency in CRM and success tools such as Salesforce; experience with tools like Gainsight, Customer 360, or Looker is a strong plus. Experience working in a fast-paced, agile, and evolving environment with a focus on execution and impact. How you'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. If you are a highly analytical and data-driven professional with a passion for customer success operations in a SaaS environment and are eager to work closely with the VP of Customer Success, we would love to hear from you. Join our team at Vonage and play a pivotal role in ensuring our customers achieve success with our products. #LI-MR1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. At Verizon, we believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives. By joining our team, you'll play a pivotal role in this mission, delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. The Value Organization: Powering Connections with Purpose Verizon's Value brands offer a comprehensive portfolio of no-contract, prepaid wireless solutions, all powered by Verizon's leading nationwide 5G and 4G LTE network. Designed to fit the varied needs of the value consumer, our diverse brand offerings include: * Straight Talk: Available exclusively through Walmart, Straight Talk offers reliable value, helping hard-working customers save money and live better. Benefits include Walmart+ membership and home internet options. * Total Wireless: Total Wireless is the local neighborhood brand with urban stores across the country. The brand offers the power of the Verizon network at an outstanding value, with a 5 year price guarantee on select plans. * Visible: Available online, Visible is the brand that savvy consumers know to go to for a great value. Visible believes you shouldn't have to join a family plan to save on wireless, and offers a simple streamlined online-first way to buy a wireless plan. * Simple Mobile: Simple Mobile empowers customers to feel at home wherever they are, acting as a neighborhood catalyst through its service. It provides affordable, flexible plans with international calling and operates on Verizon's reliable network. * Tracfone: For individuals who see tech as a tool, not a way of life, Tracfone is the reliable, affordable option. For over 25 years, Tracfone has focused on providing high-quality wireless to those overlooked by conventional providers due to affordability or credit history, emphasizing "No Bills, No Contracts, No Surprises". * Verizon Prepaid: Leveraging the strong Verizon brand recognition, Verizon Prepaid is ideal for those who want service directly from Verizon without a postpaid commitment or credit checks, offering flexibility and access to the leading 5G and 4G LTE network. * Walmart Family Mobile: As another essential tool in busy people's utility belt, Walmart Family Mobile exists to empower heroic parents to stay ahead of their family's every need. It offers affordable, no-contract plans with family discounts and supports programs like Lifeline. * SafeLink Wireless: SafeLink believes that in today's digital-first society, connectivity is a new basic need and a right for every person. Without judgment, SafeLink fulfills our obligation to connect the disconnected through government subsidies and the Lifeline program, utilizing Verizon's nationwide network. Where you'll be working... In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. What you'll be doing... Join a team driven by Integrity, Respect, Performance Excellence, Accountability, and Social Responsibility. We foster a culture of innovation and collaboration, where your contributions directly impact millions of lives by delivering essential, high-quality wireless services. We are seeking individuals who are passionate about value, dedicated to customer success, and eager to contribute to a dynamic environment that champions accessibility and connectivity for all. The Senior Marketing Manager will support the creative and sponsorship team across all of Verizon's Value Brands to build and manage the creative campaigns & assets in the market. This role will work on projects across in collaboration with multiple departments - Brand, Media, Go-To-Market, Field Marketing, and Consumer Insights, and external agency teams to develop best in class creative campaigns, strategies, testing scenarios, and help lead day to day creative campaign development & optimizations based on learnings from data. The individual suited for this role will be digitally-savvy with a strong background in brand creative, brand strategy, production - for both traditional and digital campaigns across the full marketing ecosystem. In this role you will: * Developing briefs for creative work in partnership with commercial and insights teams and lead briefing of creative agency partners. * Working and leading creative agency partner(s) in the development of world class creative. * Working with our creative agencies to deliver creative content and assets for the brands and optimize advertising campaigns to market that reflect a deep understanding of brand positioning & and strategy. * Developing, executing, and implementing creative marketing strategies and creative marketing campaigns that drive business goals, deliver specific gross adds, and product growth within key markets or segments. * Staying up to date with in-market competitive campaigns, messaging, and creative to inform creative development and decision-making. * Having a keen understanding of the creative & and campaign development process starting from strategy, development, execution, and measurement as well as build and manage frameworks and executive presentations. * Working closely with the media team and agency to develop strategic testing for creative and track messaging placements and relevant data to help drive future creative decisions. * Partnering with the digital media team to develop communication programs (social, digital advertising) that are consistent with the brand voice and executed within an effective media plan. * Crafting and delivering actionable recommendations to senior leadership through data-driven analysis and visualization for executive decision-making. * Overseeing and optimizing the marketing production budget and managing agency fees and retainers. * Being keenly aware of the brand proposition, messaging, and product proof points relevant to our audience targets and recommending what messaging should appear throughout the marketing funnel. What we're looking for... You'll need to have: * Bachelor's degree or four or more years of work experience. * Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. * Experience actively working in brand marketing/account management. * Experience in program and/or project management. * Willingness to travel approximately up to 25% or less. Even better if you have one or more of the following: * An MBA or a Master of Science degree in a related field. * Experience in brand design and brand development. * Experience leading/co-leading live action productions, running multichannel campaigns, and building creative across the full marketing funnel. * Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt. * Experience working with external partners and/or vendors creating and delivering exceptional experiences for partners and consumers. * Experience working in a cross-functional team environment with changing and evolving roles and responsibilities. * Experience delivering exceptional communication, both written (copywriting, editing, and proofreading) and verbal, including executive presentations. * Driving results with minimal supervision and collaborating effectively with others. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $105,000.00 - $201,000.00. The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $115,500.00 - $201,000.00.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Integrated Campaign Specialist role will play a critical role in planning, executing, and reporting on cross-functional marketing initiatives. We are looking for someone committed to diligently organizing integrated go-to-market activities across business units to bridge the gap with Corporate Marketing.This includes organizing integrated marketing campaign activities, managing assigned campaign activities, prioritizing tasks, driving decisions, and communicating clearly to a diverse group of colleagues with interdependent timelines. This is a high visibility position with the opportunity to deliver immediate impact. It also is an opportunity to build strong cross-functional relationships with peers throughout Vonage. Your key responsibilities: Drive coordination between multiple Marketing teams and cross functional departments Program Management of integrated campaigns and activities. Own campaign work items and drive completions of activities across teams Engage stakeholders across teams to resolve hurdles and blockers Lead status meetings, record action items, document owners, and drive follow up. Communicate critical stakeholder info sending weekly Integrated Marketing campaign status updates to key teams and stakeholders Keep integrated marketing campaigns and project effort on timelines and within budget. Use data to optimize marketing programs, identify trends, and report on ROI to leadership. Build comprehensive integrated marketing plans in collab with Product Marketing Managers Coordinate with Business Unit Marketing teams to define GTM Strategies, Target Markets Target Buyers, Segments, Channels, Customer Journeys, and messaging for integrated marketing efforts Maintain a holistic integrated marketing calendar for real-time use across departments Document integrated marketing campaign activities & key Marketing Ops requests Work with Product Marketing teams to identify product market fit, competitive advantages, and market trends to identify priority marketing opportunities Establish success metrics and reporting to measure results of integrated marketing campaigns Ensure messaging is consistent and aligned with commercial objectives across the organization. What you'll bring: A growth mindset with a willingness to learn new skills and a proactive attitude Task management: identify, define, and coordinate tasks across multiple initiatives Scope management: ensure all required work is identified to complete work successfully Time management: manage the timely completion of initiatives and tasks to timelines Communication management: take notes, ensure timely and appropriate communication of critical initiative information to the appropriate stakeholders Stakeholder management: identify teams impacted, analyze stakeholder expectations, and develop strategies to engage stakeholders on decisions and execution effectively Practical experience building integrated Go-to-Market strategies and execution plans Required: Integrated Marketing Background Demonstrated experience developing, executing, and managing cohesive marketing strategies. Skilled at presenting a consistent brand message across multiple channels. Campaign management overseeing the end-to-end execution of integrated marketing campaigns, managing budgets, timelines, and resources to ensure successful delivery. Brand consistency: Act as a brand steward, ensuring that all marketing assets, messaging, and communications adhere to brand guidelines and convey a unified value proposition to the customer. Performance analysis background with ability to track, measure, and analyze campaign performance and key performance indicators (KPIs). Content development experience working with creative teams to create compelling, high-quality content and marketing materials, such as blog posts, landing pages, and sales enablement resources. Program Leadership Skills Minimum 1 year of Integration Marketing Program Management experience Minimum 1 year of Marketing campaign & strategy experience Attention to detail, ability to manage multiple projects, documents, and trackers Demonstrable cross-functional collaboration skills to serve as a liaison between marketing and other departments including sales, product, creative, and analytics. Clear examples of proficiency in work prioritization & time management Experience with project management software & process documentation software Soft skills Strategy and Planning Situational analysis & Communication - Written & Verbal Negotiation & conflict resolution Communication - Written & Verbal Task Management & Prioritization Presentation creation and Presenting of campaign plans and strategies What we consider a plus: Team Integration Management: organizational change activities across teams Resource Management: organize, manage, and lead the teams to success Risk management: planning, identification, analysis, response planning, and controlling risk on a campaign. Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: We are looking for a proactive and detail-oriented HRIS Intern to support the day-to-day operations of our global HRIS function. This internship is ideal for someone eager to gain exposure to HR processes, and operational support in a professional setting. You'll work closely with HR professionals gaining hands-on experience in a dynamic, fast-paced environment. Your key responsibilities: Support the HR Systems team with basic data entry and routine updates in the HRIS. Assist with preparing and uploading simple data files under the guidance of senior team members. Help with basic system configuration tasks, such as updating fields or settings, as directed. Partner with HR team members to troubleshoot straightforward user profile issues and confirm data accuracy. Help identify and document minor system issues and research possible solutions with supervision. Assist in maintaining data integrity across HR systems through regular checks, audits, and clear documentation. Support data integration efforts by helping monitor data feeds and reporting any inconsistencies. Collaborate with HR staff to assist with system updates, testing, training preparation, and documentation. Provide basic end-user support and help train employees on simple self-service workflows. Participate in testing new features, updates, and fixes by following test scripts and recording results.Help build and run basic HR reports and perform simple audits to support data quality. Assist in creating or updating learning materials such as job aids, guides, or small visual resources. Perform general administrative or project support tasks as assigned. What you'll bring: Required: Currently pursuing a Bachelor's or Master's degree in Human Resources, Business, Finance, or a related field. Interest in learning HRIS database design, system structure, and basic HR technology functions. General curiosity about HR processes such as payroll, benefits, compensation, staffing, or employee development. Strong interpersonal and communication skills, with the ability to work well in a team environment. Basic quantitative and analytical abilities, with a willingness to develop stronger skills. High attention to detail and accuracy in all work.Familiarity with or ability to learn HRIS tools, data management concepts, and common PC applications (e.g., Excel, spreadsheets, and other productivity software). #LI-RE1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Strategic Initiatives Senior Manager leads critical initiatives that influence business strategy and enhance organizational visibility. This role elevates brand strategy and drives meaningful outcomes by blending strategic insight, executive communication, and digital engagement. Your key responsibilities: Quarterback high-priority, high-impact marketing initiatives to ensure quality and timely execution and business impact. Develop high-impact, executive-level content, for internal stakeholders and external audiences - including presentations, speeches, and more. Manage and grow executive social media presence through strategic planning, compelling content, and engagement. Sourcing and/or identifying key quantitative and qualitative data and provide a synthesized analysis As a Subject Matter Expert, partner with the marketing leadership team and cross-functionally to assess complex challenges and provide clear outputs that balance strategic objectives, marketing criteria, and operational considerations. What you'll bring: Required: 10+ years of experience in strategy consulting, marketing strategy, ideally in the technology sector. Proven exceptional storytelling, writing, and presentation skills. Operates with a high degree of ownership, agility, and attention to detail. Sharp analytical mind with a bias for clarity, structure, and action. Understanding of marketing content vs informational content for business and investors. What we consider a plus: Experience with Salesforce Advanced Powerpoint and Excel skills Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: Sales Enablement develops and administers sales training courses, material and programs for the company's sales organization. We help sales representatives and teams do their jobs better and achieve exceptional levels of customer service. You can join our team as a Senior Sales Trainer, researching, designing, developing, delivering and evaluating value-added training classes and programs. Your key responsibilities: Design, deliver, and continuously optimize a scalable, blended learning curriculum for all sales functions (onboarding and ongoing training), ensuring alignment with overall business objectives and Key Results (OKRs). Conduct proactive, rigorous assessments (e.g., performance data review, interviews, surveys) to precisely identify critical knowledge, skill, and process gaps, ensuring all training initiatives are directly linked to measurable business outcomes. Define, track, and report on key performance indicators (KPIs) related to training effectiveness (e.g., time-to-ramp, system adoption, forecast accuracy) and leverage data to drive continuous iteration and improvement of all enablement programs. Conceptualize and develop a comprehensive suite of engaging, blended learning assets, including interactive e-learning modules, high-quality video content, impactful live workshops, and comprehensive training documentation. Create, update, and govern training content to support ongoing sales enablement initiatives, ensuring accuracy, relevance, and alignment with the latest product, market, and sales process updates. Lead the strategy, training, and documentation for all critical sales technologies (e.g., CRM, sales engagement platforms, forecasting tools), actively promoting high adoption rates and ensuring data integrity across the sales stack. Act as a critical enablement partner, collaborating closely with Sales Leadership to jointly identify strategic skill gaps, critical training needs, and enablement priorities that maximize sales effectiveness. Partner with Subject Matter Experts (SMEs), Product Marketing, Sales Operations, and Marketing to ensure all content is technically accurate, market-relevant, and cohesively aligned with product roadmaps and Go-to-Market (GTM) strategies. Serve as a champion for continuous improvement in sales processes and training practices, researching and utilizing advanced adult learning principles, modern instructional design techniques, and new technologies to maximize learner engagement and retention. What you'll bring: Required: 3-5+ years of experience in sales training or enablement with a proven track record of improving sales team performance. Deep understanding of the B2B sales cycle and expertise in core skills like discovery, objection handling, presenting, negotiation, and closing. Strong working knowledge and training experience with key sales technologies, including CRM (e.g., Salesforce), conversation intelligence (e.g., Gong), and content management systems (e.g., Highspot). Exceptional ability to act as an engaging facilitator, inspiring and coaching sales professionals through dynamic training sessions and real-time guidance. Experience designing and managing blended learning programs (live, virtual, and self-paced). Proven ability to build trust and influence effectively across frontline sellers and senior leadership. Data-driven mindset with experience linking training programs to measurable business outcomes. Knowledge of adult learning theory and instructional design principles that drive effective training and development. Excellent written, verbal, and listening communication skills. What we consider a plus: Previous experience as an AE, SDR or Account Manager Big Plus: If you bring experience in training or coaching on a formal sales methodology, such as MEDDPICC. Where you will work: We are open to considering fully remote candidates located within the Eastern and Central time zones of the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide!About the Role We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation. What You'll Do Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components. Analyze SIP signaling and call flows to identify issues and implement fixes. Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions. Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements. Strengthen our voice systems with automation, monitoring, and proactive performance improvements. Ensure all systems align with cloud and enterprise security best practices. What You'll Bring 12+ years of experience managing large-scale voice operations or DevOps teams. Deep knowledge of SIP stack, call flows, and voice troubleshooting. Hands-on experience with SBCs and policy servers-strong preference for Ribbon platform experience. Proven background in on-call operations and incident management. Solid understanding of cloud platforms (AWS or Azure). Familiarity with voice security practices and compliance frameworks. Strong technical leadership, communication, and cross-functional collaboration skills. Nice to Have Experience automating voice operations or implementing CI/CD pipelines. Familiarity with observability tools (Grafana). What's in it for you Helping others can only be achieved with the right people and the right resources. That's why we've created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That's why we offer our people a competitive salary and flexibility where they need it, plus: Work in a cloud environment Small domain teams High level of end-to-end ownership Possibility to influence technical stack Time for prototyping and research Unlimited paid vacation Annual bonus (TBO) There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Job Description: Call Center Bilingual Collections Representative (English/Spanish) - Hybrid This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. Pay Transparency: Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers. How You'll Make an Impact: In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. What Your Day-to-Day Will Look Like: You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services. You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. Key expectations to succeed: Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home/Hybrid Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392

Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: This role sits at the intersection of technology, business development, and customer success and focuses on driving adoption and value for Vonage's Network APIs program globally. By combining deep subject matter expertise in fraud prevention, detection, and authentication with hands-on consultative support, you will deliver measurable client success pre- and post-sales. Acting as both educator and advocate, the role bridges Product, Marketing, and Sales, shaping roadmaps with real customer insight while amplifying Vonage's leadership in the industry through thought leadership, content creation, and public speaking. Ultimately, it ensures Vonage solutions not only meet market needs but also set new standards for innovation and trust. Your key responsibilities: Customer Experience Act as SME for NW-API across Enterprise Sales, Partnerships, Alliances, and Solution Engineers globally (EMEA, US, APAC). Drive client success pre- and post-sales through consultative engagement, applying expertise in fraud prevention, detection and authentication. Provide thought leadership and education to Product, Marketing, and Client teams on industry trends, use cases, GTM strategy and best practices. Maintain expert-level knowledge of NW-API platforms/solutions and communicate value propositions as a recognised industry leader. Partner with Product Management on strategic roadmaps, leveraging client input, industry trends, and competitive insights. Capture and synthesise learnings from PoCs, deployments, and client feedback into product requirements and enhancements. Serve as customer advocate, ensuring client needs are communicated across the organisation. Create thought leadership content (blogs, whitepapers, etc.) and represent the company as a speaker/panelist at industry events. Revenue Generation Lead client engagements to operationalise and scale NW-API and fraud prevention solutions, driving new revenue opportunities. Build trusted advisor relationships with GTM teams, customers, and prospects, providing expert recommendations. Partner with Sales through discovery, deal execution, and expansion to support growth targets. Contribute to account-specific sales strategies alongside Account Executives. Provide senior-level expertise to strengthen credibility during the sales cycle. Offer strategic insights to accelerate deal cycles and improve sales efficiency. What you'll bring Exceptional relationship building skills that cultivates trust with both internal and external stakeholders. Applied understanding of the fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases Exceptional written and verbal communicating skills and the ability to engage across a wide range of roles and management levels - Developers, Analysts, Product Manager, Directors, SVP/EVP, and C-level individuals Proven business acumen with a problem-solving attitude, situational adaptation and willingness to roll up your sleeves and get the job done. Strong commercial acumen and challenger mentality with the ability to think outside the box when creating proposals and commercial deal structure. Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers An individual who writes well (blogs, whitepapers, practice guides), is confident in a public setting and can both lead panels/seminars or is welcome as an expert speaker or panelist, representing industry is important 5+ years of combined authentication, fraud prevention, information or strategic planning experience Ability to take initiative and work independently with minimal supervision in a structured environment Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities Experience articulating a complex problem, design, or build strategy How you'll benefit: Private Medical Insurance Dental Cover Group Pension Plan Group Life Insurance Gym Membership Electric Car Scheme - Tusker Payroll Giving Cycle To Work Shopping Discounts Tastecard Eye Test Ericsson Care Line (EAP) Discretionary Time Off (DTO) Volunteer Time (VTO) Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-RV1 #LI-JB1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new sales opportunities. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Sales counterparts. You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects. There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance. Your key responsibilities: Perform inbound & outbound sales activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools Qualify customers based on a thorough knowledge of Vonage API platform products Keep meticulous and detailed notes updated in our CRM system Schedule meetings and demos for our Account Managers Collaborate with marketing, account managers, and sales leadership to optimize performance Achieve monthly targets number of qualified Appointments & new sales Opportunities Develop and maintain territory plan with Account Managers from your assigned geography Support Vonage API marketing efforts by assisting in online and other marketing campaigns What you'll bring: Required: 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry Cold calling experience Salesforce, Gong, Outreach and 6sense experience a plus Enterprise/Key Accounts Outbound experience a plus What we consider a plus: Highly collaborative mindset who is a team player - our success is together, not alone. Willingness to talk on the phone and on video with prospects Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day Previous Healthcare experience Goal-oriented mindset Creativity around new ideas to help the team be successful Autonomy and ability to make things happen without supervision or tight control Keen interest in growing their career in tech Excellent listening, verbal and written skills Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide!Business Transformation Lead We are committed to delivering world class operational delivery and end to end business transformation across the global BU Apps business (UC/CCaaS). This ranges from core operational execution to fundamental and complex change at scale. We execute on this goal by constantly striving for operational excellence and driving structured, results orientated, best practice transformation, whilst collaborating seamlessly across cross-functional groups within Vonage. Why this role matters: This is a high-impact role at the heart of our largest and most complex business transformation programs. We are looking for ambitious, hands-on transformation leaders who have successfully delivered large-scale change programs that materially impacted business performance. You'll bring a strong commercial mindset, with the ability to assess, shape, and develop business cases, drive them through execution, and ensure benefits are realized. This means being equally comfortable engaging senior executives on strategic priorities and rolling up your sleeves to deliver tangible results on the ground. This is an opportunity to play a leading role in a global transformation journey; delivering measurable business outcomes, shaping the future of our organization, and accelerating your own career in the process. Your key responsibilities: Lead end-to-end transformation initiatives - from discovery and business case development through implementation, change management, and benefits realization across people, process, systems, product, and cost-focused programs. Apply strong commercial judgment and financial acumen to shape, assess, and evolve business cases, ensuring every initiative delivers tangible value and aligns with enterprise priorities. Collaborate cross-functionally with Product, Finance, Technology, Operations, and GTM teams to align initiatives with strategic objectives and remove delivery barriers. Drive business performance by redesigning processes, embedding best practices, and enabling scalable, data-driven decision making. Develop, coach, and hire top-tier talent - building transformation capability across the organization and fostering a culture of high standards, accountability, and continuous improvement. Champion excellence and raise the bar in delivery quality, analytical rigor, and execution discipline, ensuring initiatives set a new standard for impact and pace. Execute robust change management and communication strategies to drive adoption, sustain new ways of working, and ensure lasting behavioral change. Measure what matters - track benefits realization, monitor KPIs, and report results to senior stakeholders with transparency and precision. Identify and manage risks and interdependencies, anticipating challenges early and problem-solving to maintain momentum and delivery confidence. Stay ahead of the curve by leveraging market insights, emerging technologies, and transformation best practices to shape future waves of change. What you'll bring: 6+ years' experience in business transformation, management consulting, or large-scale change delivery - ideally with a Big 4 or top-tier consulting background, combining strategic and hands-on execution experience. Deep commercial and business acumen, with the ability to interpret financials, build and challenge business cases, and connect transformation outcomes directly to value creation and P&L improvement. Demonstrated success delivering end-to-end transformations, from case development through implementation and full benefits realization. Exceptional analytical and problem-solving skills, with comfort in data, modeling, and performance tracking to drive insight and action. Strong leadership and people development skills, with a track record of mentoring, and growing high-performing teams that deliver at pace and to high standards. Outstanding communication and stakeholder engagement, able to influence and gain trust across all levels, from senior executives to delivery teams. High standards and a growth mindset, with the ability to challenge constructively, inspire excellence, and continuously push for better outcomes. A results-oriented, entrepreneurial drive, thriving in fast-paced, dynamic environments where impact and ownership matter most. #LI-MR1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing... We are looking for an AI Security Engineer to develop a reusable automation framework that integrates AI security tools into developer workflows and enterprise AI platforms across Verizon's multiple business units. You'll be finding the right technology to help ensure our customers keep their systems secure and spot risks before they become real threats. This role will drive the adoption of AI security capabilities throughout Verizon, ensuring that AI systems are designed, deployed, and operated securely at scale. * Designing and building a reusable, modular automation solution to integrate AI security tools into CI/CD pipelines, MLOps workflows, and AI/ML platforms. * Enabling seamless integration of AI security controls across diverse AI environments and development ecosystems used by different business units. * Delivering centralized AI Security Automation Framework that integrates tools and policies across the enterprise. * Automating and standardizing the deployment and configuration of AI Security Tools (ThreatModeler, SplxAI, Galileo) within enterprise workflows. * Embedding AI-specific security checks-such as model scanning, data validation, prompt injection defense, and model provenance verification-into development pipelines. * Delivering reusable integration patterns and templates for secure AI model development and deployment. * Partnering with MLOps, Data Science, and Platform Engineering teams across business units to drive adoption and standardization of AI security tooling and practices. * Implementing automated governance, compliance, and monitoring aligned with NIST AI RMF, OWASP Top 10 for LLM/ML, and enterprise security policies. * Delivering a governance and observability layer that provides visibility into AI risks across the organization. * Serving as a subject matter expert, evangelizing secure AI development practices and conducting enablement sessions for development teams and data science teams. * Accelerating the adoption of AI Security tools through automation, enablement, and partnership. What we're looking for... You're driven to pinpoint a problem and tenacious about finding a solution. You're organized and pay attention to details. You are the person that others rely on. You are accountable and follow through with a sense of urgency. You'll need to have: * Bachelor's degree or four or more years of work experience. * Four or more years of relevant work experience required, demonstrated through work experience and/or military experience. * Four years of experience in cybersecurity engineering, DevSecOps, or MLOps. * Experience in automation using Python, Bash, Terraform, or similar tools. * Hands-on experience with CI/CD systems (Jenkins). * Experience with cloud-native technologies (GCP, AWS, Vertex AI, Azure ML, SageMaker, Kubernetes, Docker, Helm, APIs, etc.) Even better if you have one or more of the following: * Familiarity with Zero Trust principles, model security, and data protection. * Experience building enterprise automation frameworks or reusable security pipelines. * Knowledge of model observability, data lineage, and model risk management. * Exposure to enterprise IAM and API Gateway integrations (e.g., Kong, Apigee, OPA, ForgeRock). * Hands-on work with AI Security tools like ThreatModeler, SplxAI, and Galileo. * Hands-on experience with AI Agents and the MCP server solution development If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $101,000.00 - $194,000.00.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a Field Marketing Manager, in the API Business Unit, you will execute on the field and partner marketing strategy and planned activities to support sales efforts to drive customer acquisition and growth objectives. You will manage marketing plans and run programs like events, direct marketing, emails, content syndication as well as budgeting, marketing admin and reporting. You will also have an understanding of Account Based Marketing (ABM), utilizing ABM tools, to increase engagements and open doors in a highly targeted set of accounts. This role will work closely with senior field marketing managers, ABM campaign managers, sales, product marketing and corporate marketing teams Your key responsibilities: Develop marketing plans in conjunction with the Senior Field Manager and Sales Leaders, ensuring alignment with sales priorities, goals, and relevant ABM campaigns. Collaborate closely with sales, leveraging tools like 6Sense to create targeted account lists and execute ABM tactics that support opportunity development. Plan and execute events, including industry trade shows, C-Suite level roundtables, networking experiences, and webinars, to engage & expand ABM accounts. Collaborate with Product Marketing and Content teams to create materials for events, webinars, emails, and other campaigns to position the company as a thought leader. Drive direct marketing efforts for account door openers, including prospecting, nurturing, account navigation, opportunity development, and deal support. Innovate and test new approaches for reaching & engaging ABM accounts. Track and forecast performance and maintain up-to-date planning documents. Manage budgets, marketing resources, vendors and agencies to ensure efficient and effective execution. This includes hosting 1:1 meetings with vendors to drive engagement in ABM accounts. What you'll bring: Required: Experience in field marketing, partner marketing, ABM, events, localized campaigns, and account engagement. Marketing experience in SaaS B2B, software, or high-tech environments. Experience collaborating closely with Sales teams and fostering strong relationships. Critical thinker with a data-driven, metrics-focused, results-oriented approach. Proficient in ABM tools like 6Sense and integrated marketing capabilities. Strong project management skills, adaptability to fast-changing environments, and dedication to excellence. Positive, agile, and collaborative team player who works seamlessly with Sales and Centers of Excellence. High-performance mindset, open-mindedness, and willingness to go the extra mile to achieve goals. What we consider a plus: Experience with Digital Advertising Experience in CPaaS Experience with Event Management Platforms (e.g. CVENT) Where you will work: We are open to considering fully remote candidates located within the United States. Travel will be required for this position. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Customer Care Representative - Remote Wilkesboro, NC - Fully Remote FUN ENVIRONMENT. GREAT PEOPLE. EXCELLENT BENEFITS. JOIN THE HOMETOWN TEAM! Carolina West Wireless is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. This individual is responsible for delivering world class customer service to existing and new customers by building and maintaining relationships in a call center environment. Your Responsibilities Will Include: Attract potential customers by correctly and courteously answering product (phones, features, data, etc.) and service inquiries, and suggesting information about other products and services to customers based on customer needs. Open and update customer accounts by entering information into the billing system, verifying eligibility to activate, making changes to maintain accounts, and receiving and processing payments on accounts. Resolve product or service problems and inquiries by clarifying the customer's issue, determining the cause of the problem, selecting the best solution to resolve the problem, expediting the correction or adjustment, following up to ensure resolution, making changes to account as directed by customer, and noting information into the computer. Ensure delivery of quality in all facets of the job which includes (but is not limited to) incoming calls, paperwork, notes in the computer. Maintain customer confidence and protect the company by keeping all customer accounts and company information private. Responsibilities to include other duties and functions as decided by management. What You Bring to the Team: High School Diploma or GED equivalent required, 2/4-year degree preferred Previous customer service and/or call center experience preferred Familiarity with northwestern North Carolina strongly preferred Bilingual in English and Spanish preferred Excellent verbal and written communication skills Keen problem solving skills Ability to think on your feet in a fast-paced environment Ability to maintain confidentiality Computer skills (Excel, Word, Outlook and Internet) Strong interpersonal skills Ability to meet physical requirements of bending, stooping, lifting, sitting, and standing. Ability to use computer/keyboard and general office equipment, and ability to lift and carry up to 25 pounds. Remote Requirements: Wired Internet connection with minimum download speed of 40 Mbps and upload speed of 5 Mbps (Not sure? Test your speed at speedtest.net.) Quiet workspace free from distractions and background noise Carolina West Wireless is the premier connected solutions provider in western North Carolina. As a certified Great Place to Work, we offer a generous benefit package because we believe our people are the most important resource we have. A few highlights include competitive pay, free wireless service, medical, vision, dental, paid time off, training opportunities, tuition reimbursement, pension plan, 401(k), and more!