Sunrise Senior Living Management Inc jobs

**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.** **Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.** **Job ID** 2025-235423 **JOB OVERVIEW** The Resident Care Director Onboarding Specialist role is intended to support the onboarding process and retention of Resident Care Directors. This leader is expected to identify opportunities to enhance onboarding efficiency, team member experience, and participate or lead process improvement initiatives. The Resident Care Director Onboarding Specialist will support the Resident Care Directors' onboarding plan in partnership with the Regional Directors of Resident Care (RDRC) and Executive Directors (ED). The Resident Care Director Onboarding Specialist will ensure the new hires' successful completion of the assigned Sunrise Senior Living training, as well as design and sustain a cadence of ongoing support, including development resources as needed. This leader will work closely with the Regional Director of Resident Care and Executive Director to ensure Sunrise effectively onboards and coaches new Resident Care Directors to ensure the retention of top talent. **RESPONSIBILITIES & QUALIFICATIONS** As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: + Work closely with the Talent Acquisition Team to track offers and start dates for new Resident Care Directors. + Design and implement a personalized 'welcome' experience from offer acceptance through the first 12 months in coordination with the Regional Directors of Resident Care and Executive Directors. + Utilize Sunrise Tools to ensure awareness of open positions and when new Resident Care Directors are starting. + Coordinate and communicate Resident Care Director's Day 1 experience, including but not limited to: + Community leadership schedule for meet and greet + Executive Director or operations leader introduction + Protected onboarding timeframe and planned community wellness support during that time + Review pre-hire and initial introductions, building trust and outlining support resources in collaboration with the ED and RDRC. + Introduce your role, and what she/he can expect from you during their first 12 months. + Review the team member's resume and Predictive Index assessment alongside the Executive Director's Predictive Index assessment to enhance leadership collaboration. + Support understanding of the role of peers and how to navigate, building trust and effective working relationships based on their assessment results. + Oversee onboarding compliance and progress using Sunrise systems (e.g., Learning Channel, Onboarding Specialist Guide). + Schedule group and individual meetings to review progress and next steps over the first 12 months. + Review onboarding calendar progress with the Executive Director and Regional Director of Resident Care. + Confirm the first 90-day training and orientation is completed. + Monitor Resident Care Director's progress using a standardized tracking form, with updates communicated regularly to the Executive Director, Regional Director of Resident Care, and Vice President of Care. A consistent reporting cadence will be established to ensure transparency and accountability. + Call bi-weekly with the ED and RDRC for updates for the first 90 days then monthly or more often if needed. + Evaluate job coach experience with targeted questions - Can you share a brief review of your time with the job coach, including what you found most valuable? + Collaborate on special initiatives and cross-functional teams at the supervisor's direction. + Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. + Perform other duties as assigned. **Core Competencies** + Ability to build team relationships and a culture to be inclusive and respectful to all team members + Strong organizational and time management skills + Ability to manage multiple priorities + Excellent verbal and written communication + Ability to facilitate small and large group presentations + Proven ability to work without daily supervision in a home-office environment **Experience and Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. + College Degree preferred + Registered Nurse required + Three to five (3-5) years Resident Care Director experience in Assisted Living & Memory Care - industry preferred + Proficient in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications + In depth knowledge to Electronic Health Care platforms such as Point Click Care, Riskonnect. + Remote position, minimal (10-20%) travel required **ABOUT SUNRISE** Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: + Medical, Dental, Vision, Life, and Disability Plans + Retirement Savings Plans + Employee Assistant Program / Discount Program + Paid time off (PTO), sick time, and holiday pay + my FlexPay offered to get paid within hours of a shift + Tuition Reimbursement + In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. + Some benefits have eligibility requirements **_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _** **PRE-EMPLOYMENT REQUIREMENTS** Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. **COMPENSATION DISCLAIMER** Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable). **Location : Name** _Community Support Office_ **_Location : Address_** _7902 Westpark Dr_ **_Location : City_** _McLean_ **_Location : State/Province (Full Name)_** _Virginia_ **Salary Range** _USD $99,520.00 - USD $124,400.00 /Yr._ **Variable Compensation** _No Bonus or Commissions_ Sunrise Senior Living is an Equal Opportunity Employer.

As a Physical Therapist you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. What we offer our Physical Therapists: Competitive pay, benefits, and incentives. Truly flexible scheduling - a dedication to work/life balance (Full-time (FT), Part-time (PT), PRN) Daily Pay option available No Overtime Required 1:1 Patient care Excited to hear more? Apply below. Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. As a Physical Therapist (PT), you will: Evaluate and treat patients suffering from physical disability or lack of mobility due to injury, disease, or surgery in a home care environment Establish and administer a treatment plan using exercises, stretching, manual therapy, and equipment to manage patients' pain and increase mobility Educates patients and family members in rehabilitative care and activities necessary to promote health, safety, and independent living Collaborate with other providers servicing your client(s) to reach the best possible patient outcomes To qualify as a Physical Therapist (PT) with us, you will need: Licensure: Current unrestricted license to practice as a Physical Therapist (PT) in the state associated with this position. Current CPR/AED/BLS/First Aid certification. Reliable transportation to/from care sites and/or work locations One (1) year of professional experience practicing as a Physical Therapist (PT) in a home health or similar setting. At Interim HealthCare, we know that being our best is non-negotiable - that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit, our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #Cincy1

As a Hospice Medical Social Worker, you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. will cover our Zanesville, OH region What we offer our Hospice Medical Social Workers: Competitive pay, benefits, and incentives Truly flexible scheduling - a dedication to work/life balance (Full-time (FT) Daily Pay option available No Overtime Required One-on-One patient care Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. As a Hospice Medical Social Worker, you will: Provide direct patient counseling services; support crisis interventions as needed Assist patients and family in community resource planning and access Help the patient and family navigate their ongoing healthcare journey To qualify as a Hospice Medical Social Worker with us, you will need: Education: Bachelor of Science in Social Work (BSW) or comparable undergraduate degree required; Master of Social Work (MSW) preferred Licensure: Current unrestricted license to practice as a Licensed Social Worker (LSW) in the state associated with this position required; Licensed Independent Social Worker (LISW) preferred One (1) year of experience practicing as a Licensed Social Worker in a hospice/palliative care or similar setting Reliable transportation to/from care sites/ or work locations At Interim HealthCare Hospice & Palliative Care, we know that being our best is non-negotiable - that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit, our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #Hospice1

As a Registered Nurse (RN), you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. What we offer our Registered Nurses RNs: Competitive pay, benefits, and incentives. Truly flexible scheduling - a dedication to work/life balance (Full-time (FT), Part-time (PT), PRN). Daily Pay option available. No Overtime Required. 1:1 Patient care. Excited to hear more? Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. As a Registered Nurse (RN), you will: Provide in-home direct patient care according to the provider's prescribed plan of care (and nursing scope of practice) while closely monitoring progress/recovery. Assess and document patient conditions and report changes as needed (vitals, blood/stool/urine, glucose, etc.). Administer medication, insulin, and IV/fluids; documenting thoroughly. Inspect and care for wounds, changing dressings, and assisting with personal hygiene. Assess patients for further injuries, infections, bedsores, etc., and deliver appropriate treatments. Collaborate with providers, aides, and allied health professionals to ensure exceptional patient outcomes. To qualify for a Registered Nurse (RN) with us, you will need: Education: Graduate of an accredited school of nursing. Licensure: Current unrestricted license to practice as a Registered Nurse (RN) in the state associated with this position. Current CPR/AED/BLS/First Aid certification. Reliable transportation to/from care sites and/or work locations. Practical trach and/or ventilator experience preferred but not required. At Interim HealthCare, we know that being our best is non-negotiable - that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit. Our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #Cincy1

As a Physical Therapy Assistant, (PTA), you will be called to care when you're needed most. As part of Interim Healthcare, you'll support a full range of patient services to bring comfort and dignity to our clients. What we offer our Physical Therapy Assistants (PTA): Competitive pay, benefits, and incentives. Truly flexible scheduling - a dedication to work/life balance (Full-time (FT), Part-time (PT), PRN) Daily Pay option available No Overtime Required One-on-One patient care Excited to hear more? Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. As a Physical Therapy Assistant (PTA), you will: Provide in-home patient visits based on the patient's plan of care under the direction of a Physical Therapist (PT) Instruct and aid patients in active and passive exercises, muscle re-education, gait, functional, ADL, transfer, safety, and prosthetic training Observe, record, and report to the supervising provider, the patient's response to treatment and changes in the patient's condition Educate the patient and family on how they can best participate, assist, and contribute to the patient's rehabilitation To qualify as a Physical Therapy Assistant (PTA) with us: Licensure: Current unrestricted license to practice as a Physical Therapist Assistant (PTA) in the state associated with this position Current CPR/AED/BLS/First Aid certification Valid state-issued driver's license, automobile insurance, and reliable transportation; willingness to travel One (1) year of professional experience practicing as a Physical Therapy Assistant (PTA) in a home health or similar setting At Interim HealthCare, we know that being our best is non-negotiable - that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit, our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #Cincy1

As a Hospice Registered Nurse Case Manager (RN) you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. What we offer our Hospice Registered Nurse Case Manager (RN): Competitive pay, benefits, and incentives $80-$90k 401(k) Short-term and long-term disability insurance Health, Dental, and Vision coverage PTO including vacation, personal, and sick time Free continuing education (CEUs) Rewards program earning gift cards Employee referral program Local employee discounts Career growth Truly flexible scheduling - a dedication to work/life balance - Full-time (FT) Monday-Friday (830am to 5pm) Requires participation in a rotating on-call schedule to support hospice patients and families during evenings, weekends, and holidays Daily Pay option available One-on-One patient care Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. As a Hospice Registered Nurse Case Manager (RN), you will: Oversee the implementation and ongoing assessment of the patient's plan of care alongside the spiritual care coordinator, social worker, hospice aide and medical director Ensure an accurate evaluation and work to develop and implement a comprehensive care plan that addresses patient needs Communicate patient conditions and collaborate with appropriate providers to deliver care when patient needs evolve To qualify for a Hospice Registered Nurse Case Manager (RN) with us, you will need: Education: Associate degree in Nursing (ADN) or Associate of Applied Science in Nursing (AAS) required; Bachelor of Science in Nursing (BSN) preferred Licensure: Current license to practice as a Registered Nurse (RN) in the state associated with this position. Current CPR/FA certification Reliable transportation to/from care sites and/or work locations One (1) year of professional experience practicing as a Registered Nurse (RN) in a hospice or similar setting preferred At Interim HealthCare Hospice & Palliative Care, we know that being our best is non-negotiable - that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit, our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #Hospice1

As a Hospice Medical Social Worker, you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. will cover our Zanesville, OH region What we offer our Hospice Medical Social Workers: Competitive pay, benefits, and incentives Truly flexible scheduling - a dedication to work/life balance (Full-time (FT) Daily Pay option available No Overtime Required One-on-One patient care Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. As a Hospice Medical Social Worker, you will: Provide direct patient counseling services; support crisis interventions as needed Assist patients and family in community resource planning and access Help the patient and family navigate their ongoing healthcare journey To qualify as a Hospice Medical Social Worker with us, you will need: Education: Bachelor of Science in Social Work (BSW) or comparable undergraduate degree required; Master of Social Work (MSW) preferred Licensure: Current unrestricted license to practice as a Licensed Social Worker (LSW) in the state associated with this position required; Licensed Independent Social Worker (LISW) preferred One (1) year of experience practicing as a Licensed Social Worker in a hospice/palliative care or similar setting Reliable transportation to/from care sites/ or work locations At Interim HealthCare Hospice & Palliative Care, we know that being our best is non-negotiable - that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit, our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #Hospice1

Live the Mission The Nursing Home Administrator provides leadership and direction for overall facility operations to provide quality patient care in accordance with all laws, regulations, and Life Care standards. Your duties will including overseeing key areas including financial operations, human resources, customer service, business development, and clinical operations. Implements policies pertaining to patient care, caregiving, and support staff, financial control, public relations, and maintenance of physical plant through consultation with the facility management team. Manages budget to meet facility needs and division goals in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements * Have a minimum of a bachelor's degree from an accredited college or university * Be currently licensed as a Nursing Home Administrator in applicable State. Must maintain an active license in good standing throughout employment. * Three (3) or more years' successful post acute care experience preferred * Certification with American College preferred (ACHCA) Specific Job Requirements * Be able to read and interpret financial records and reports * Possess the ability to make independent decisions when circumstances warrant such action * Be knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility * Have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department * Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation * Maintains professional working relationships with all associates, vendors, etc. * Maintains confidentiality of all proprietary and/or confidential information * Understand and follow company policies including harassment and compliance procedures * Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions * Ensure facility is compliant with all Federal, State, local, and JCAHO requirements as well as serve as the facility's Compliance Liaison * Ensure facility is clean and safe for the comfort, convenience and safety of patients, families, and staff * Serve as effective representative for company so facility is viewed as provider of choice in that community * Ensure census goals are met * Prepare and operate within annual budget (approved by RVP and DVP) * Effectively supervise team * Must exhibit excellent customer service and a positive attitude towards patients An Equal Opportunity Employer

**Department:** Security **Hours:** 20 **Shift:** Variable (United States of America) **Sign On Bonus:** Job Requisition Qualifies for Sign on Bonus **Bonus Amount:** $7,500 Protecting patients, visitors, employees, and the hospital is the top priority for a ProMedica Police Officer. In this role, you will enforce criminal and traffic laws, parking rules, crime prevention initiatives, apprehend criminals and respond to service or safety issues. You will work closely with other departments, law enforcement agencies, social service agencies and in partnership with the ProMedica community to help create a safe environment for all. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS + High school diploma or equivalent + Completion of Basic Peace Officers Academy as prescribed by the Ohio Peace Officers Training Council. + Valid driver's license and a clean driving record, as demonstrated by an MVR (motor vehicle record). Must maintain eligibility to be insured under the Company's insurance policy to operate Company vehicles. + Ohio Peace Officer's Basic Training Certification. Training in Hospital Incident Command Systems (HICS) IS-100.HCb, IS-200.HCa, IS-700a. IS-800.b, is required within one year of hire. International Healthcare Safety and Security Basic Training and testing must be completed within 6 months of hire. PREFERRED REQUIREMENTS + Previous law enforcement experience **ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (****************************************************** . **Benefits:** We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact **************************** Equal Opportunity Employer/Drug-Free Workplace

This position is responsible for conducting coding audits, communicating results and recommendations to providers, management, and executive administration, and providing training and education to providers and ancillary staff. This position will support the implementation of changes to the CPT, CDT, HCPCS and ICD‐10 codes on an annual basis. Responsibilities Essential Duties: * Conduct prospective and retrospective chart reviews (i.e. baseline, routine periodic, monitoring, and focused) comparing medical and/or dental record notes to reported CDT, CPT, HCPCS, and ICD codes with consideration of applicable FQHC and payer/title/grant coding requirements.• Identify coding discrepancies and formulate suggestions for improvement.• Communicate audit results/findings to providers and/or ancillary staff and share improvement ideas.• Work with the Office of the CMO and provider leadership to identify and assist providers with coding.• Report findings and recommendations to Compliance Officer or designee, management, and executive leadership.• Provide continuing education to providers and ancillary staff on CDT, CPT, HCPCS, and ICD-10 coding.• Support compliance policies with government (Medicare& Medicaid) and private payer regulations.• Perform research as needed to ensure organizational compliance with all applicable coding and diagnostic guidelines.• Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.• Work closely with all departments, including but not limited to, Clinical Services, Nursing, Practice Leadership, Finance, IT, Training, and Billing to assist in accuracy of reported services and with chart reviews, as requested.• Work with the Purchasing department to order and distribute annual coding materials for all clinical sites and departments.• Assist Director of Compliance with incidents and investigations involving coding and/or documentation.• Work closely with all other Compliance personnel to provide coding/compliance support.• Advise Compliance Officer or designee of government coding and billing guidelines and regulatory updates.• Provide training to billing coding staff on coding compliance.• Participate in special projects and performs other duties as assigned.Knowledge/Skills/Abilities:• Proficiency in correct application of CPT, CDT, HCPCS procedure, and ICD‐10‐CM diagnosis codes used for coding and billing for medical claims.• Knowledge in correct application of SNOMED, SNODENT, and LOINC.• Knowledge of medical terminology, disease processes, and pharmacology.• Strong attention to detail and accuracy.• Excellent verbal, written, and communication skills.• Excellent organizational skills.• Ability to multi‐task.• Proficient in Microsoft Office Suite.• Critical thinking/problem solving.• Ability to provide data and recommend process improvement practices. Qualifications MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: 5 years of healthcare experience4 years of procedural and diagnostic coding REQUIRED CERTIFICATIONS/LICENSURE: UPON HIRE AAPC Certified Professional Coder (CPC) certification ORCertified Coding Specialist (CCS) certification through American Health Information Management Association (AHIMA)

As a Hospice Registered Nurse Case Manager (RN) you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. What we offer our Hospice Registered Nurse Case Manager (RN): Competitive pay, benefits, and incentives Truly flexible scheduling - a dedication to work/life balance - Full-time (FT) Daily Pay option available One-on-One patient care Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. As a Hospice Registered Nurse Case Manager (RN), you will: Oversee the implementation and ongoing assessment of the patient's plan of care alongside the spiritual care coordinator, social worker, hospice aide and medical director Ensure an accurate evaluation and work to develop and implement a comprehensive care plan that addresses patient needs Communicate patient conditions and collaborate with appropriate providers to deliver care when patient needs evolve To qualify for a Hospice Registered Nurse Case Manager (RN) with us, you will need: Education: Associate degree in Nursing (ADN) or Associate of Applied Science in Nursing (AAS) required; Bachelor of Science in Nursing (BSN) preferred Licensure: Current license to practice as a Registered Nurse (RN) in the state associated with this position. Current CPR/FA certification Reliable transportation to/from care sites and/or work locations One (1) year of professional experience practicing as a Registered Nurse (RN) in a hospice or similar setting preferred At Interim HealthCare Hospice & Palliative Care, we know that being our best is non-negotiable - that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit, our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #Hospice1

Reporting to the Accounts Receivable Supervisor, this role supports the operations of the CommunityCare Revenue Cycle Management (RCM) team related to the follow up and resolution of outstanding insurance claims. Goal of the position is to follow up on, investigate and resolve claims that have been submitted to insurance for payment and to create detailed notes that provide insight into the current status of the individual claims. Responsibilities Essential Functions: * Contact insurance carriers on a daily basis to follow up on/collect past due amounts on outstanding medical claims regarding denials or benefit changes. * Maintain an accurate, up to date aging of assigned accounts including AR analysis and follow up. * Keep educated on billing and medical policies for all payers. * Have a working knowledge of In and Out of Network reimbursement processes/methodologies. * Create and follow up on appeals needed to protest denials or incorrect payments. * Review complex denials/tasks assigned by the payment posting team and resolve accordingly including reviewing refund requests, disputes and appeal as necessary. * Work across all RCM departments to get issues related to claims payment resolved. * Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization. * Work with AR Supervisor to review/resolve open accounts as assigned. * Perform other duties as assigned. Knowledge, Skills and Abilities: * High level of skill at building relationships and providing excellent customer service. * Ability to utilize computers for data entry, research and information retrieval. * Strong attention to detail and accuracy and multitasking. * Must have highly developed problem-solving skills. * Executes excellent customer service and professionalism when interacting with staff, payers, patients and families to ensure all are treated with kindness and respect. * Through leadership and by example, ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements. * Acts in accordance with CommUnityCare's mission and values, while serving as a role model for ethical behavior. * Promptly identify issues and reports them to their direct supervisor. * Maintain regular and predictable attendance. * Acts in accordance with CommunityCare's mission and values, while serving as a role model for ethical behavior * Manage high volumes of work and organize/maintain a schedule independently. * Must be able to effectively monitor steps in claims processing operations. Qualifications Minimum Education: * High School Diploma or GED Minimum Experience: * 3 years of experience managing Accounts Receivable and performing direct follow up with payers. * 1 year experience communicating effectively, both orally and in writing, with insurance payers and internal company communications. * 3 years working with medical terminology, ICD10, CPT, HCPCs coding and HIPAA requirements. * 2 years of experience with data processing and analytical skills, proficiency in Excel and Microsoft Office Suite as well as medical practice management software and electronic medical records. * 3 years of experience working with commercial, government and state insurance payers and their reimbursement policies and procedures. * 3 years' experience working complex insurance issues, including assigning correct payer, EOB adjustments and refunds to accounts.

As a Home Health Aide, you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. What we offer our Home Health Aides: Competitive pay, benefits, and incentives - Compensation based on qualifications, experience, and/or certifications ranges from $12.50 to $15.00 Truly flexible scheduling - a dedication to work/life balance Daily Pay option available No Overtime Required One-on-One patient care Mileage reimbursement, when applicable Coverage for all of Perry County, OH As a Home Health Aide, you will be: Responsible for providing direct patient care and assistance in accordance with the plan of care. Obtaining vital signs and other measurements as directed and documents findings. Aiding with activities of daily living (i.e., bathing, dressing, oral hygiene, skin care) Recognizing and reporting abnormal findings or changes in patient status To qualify for a Home Health Aide with us, you will need: One (1) year of verifiable health aide/healthcare experience Certified Nurse Assistant (CNA or STNA) or Home Health Aide (HHA) certificate, preferred. Attention to detail; able to carefully follow instructions and document notes regarding a patient's condition. Reliable transportation to/from care sites and/or work locations Valid Driver's License and Auto Insurance is mandatory At Interim HealthCare, we know that your loved ones deserve the very best - that's why we attend to each individual's needs in the comfort and dignity of their home. Through nursing, personal care, therapy, case management, and a full complement of specialized services, we bring quality care where it's needed most. We were called to care so that you can focus on being a family member. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Live the Mission The Central Supply Director ensures that appropriate supplies and equipment are available for the Nursing department in order to reach optimal patient care at the best pricing in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements * High school graduate or equivalent * Knowledge of medical technology preferred Specific Job Requirements * Minimize waste of supplies and misuse of equipment * Basic computer skills * Make independent decisions when circumstances warrant such action * Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility * Implement and interpret the programs, goals, objectives, policies, and procedures of the department * Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation * Maintains professional working relationships with all associates, vendors, etc. * Maintains confidentiality of all proprietary and/or confidential information * Understand and follow company policies including harassment and compliance procedures * Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions * Order all supplies and equipment required by nursing staff with approval from management * Store inventory in an orderly, neat fashion to prevent expiration and contamination * Perform weekly and monthly cycle counts to ensure inventory levels are maintained * Receive, label, stock, and distribute supplies from vendors * Serve as facility apparel coordinator (orders and returns of uniforms) * Stay current with vendor lists and buying groups * Exhibit excellent customer service and a positive attitude towards patients * Assist in the evacuation of patients * Demonstrate dependable, regular attendance * Concentrate and use reasoning skills and good judgment * Communicate and function productively on an interdisciplinary team * Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours * Read, write, speak, and understand the English language An Equal Opportunity Employer

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Findlay Job ID 2025-232751 JOB OVERVIEW The Dishwasher is responsible for cleaning and janitorial duties in areas dedicated to the production and consumption of food and beverage, including the kitchen, dining room, bistro, private dining room, serveries/pantries, and any other identified locations. Responsibilities include but are not limited to dish and pot washing, cleaning of general areas and kitchen equipment, and storage and rotation of food and supplies while adhering to all food safety and sanitation requirements and maintaining a safe and orderly kitchen. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Set-up and maintain the dish and pot washing areas. Operate dish machine(s) according to manufacturer instruction. Perform dishwashing tasks to properly wash and sanitize all dishes and china, silverware, glassware, utensils, and cookware. Maintain accurate dish machine and pot and pan sink temperature and sanitation logs and report any issues promptly. Maintain accurate equipment logs and report any issues promptly. Complete assigned kitchen cleaning duties and ensure accuracy of daily and weekly cleaning logs. Clean assigned kitchen equipment, including but not limited to stoves, ovens, fryers, microwaves, mixers, slicers, refrigerators, freezers, worktables, prep sinks, ice makers, coffee machines, hoods and ventilation screens. Perform assigned janitorial duties, including but not limited to sweeping work areas, mopping floors, washing walls and ceilings, sanitizing production areas, and emptying trash. Assist with food preparation and plating when necessary. Maintain the correct storage of all cookware, china, glassware, and utensils. Maintain the correct storage of all janitorial and chemical supplies. Assist in the receiving, storage, dating, labeling, and rotation of food and non-food supplies. Comply with national/provincial regulations pertaining to occupational health and safety and Risk Management programs and policies, adhere to safety rules and regulations, and practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Responsible for performing other Dining Services duties when assigned by community leadership in the following areas, but not limited to: Clean and maintain the dining room and bistro to the highest standards per company guidelines. Bus and reset tables per company standards. Take and deliver food orders in a timely manner. Prepare and serve light meals in a timely manner and in accordance with established standardized recipes and menus. Collaboration, Engagement, and Team Success Participate and commit to working toward team goals. Demonstrate our Team Member Credo in daily interactions. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs for both residents and team members. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Dining Services Coordinator (DSC). Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Written and verbal skills for effective communication Ability to handle multiple priorities Demonstrate good judgment, problem solving, and decision-making skills Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. One (1) year job related experience preferred 16+ ServSafe Food Handler Certified (or willing to obtain within 90 days of employment) ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay my FlexPay offered to get paid within hours of a shift Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Findlay Job ID 2025-230549 JOB OVERVIEW The Maintenance Assistant is responsible for performing maintenance and housekeeping duties in the community and around the community grounds as assigned. Responsible for assisting with maintaining a safe, clean, and comfortable environment for the residents, guests, and team members. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Responsible for completing all maintenance tasks as assigned by supervisor. Perform general maintenance duties such as: Fixing wall coverings Fixing floor coverings Repairing furniture and fixtures Performing basic plumbing work Performing minor electrical repairs Repairing appliances Assist with painting and refurbishing projects. Perform minor building and equipment repairs. Conduct routine maintenance on all Sunrise vehicles as assigned. Maintain all tools and repair parts. Participate in all fire drills and in the community's disaster preparedness program. Mechanical Systems Assist with working on heating and air conditioning systems. Assist with work on domestic water systems and pumps. Assist with work on refrigeration systems, motors, fans, electrical systems, and emergency generators. Perform routine preventative maintenance as directed by supervisor and according to safety regulations. Housekeeping Perform carpet and hard surface floor maintenance. Perform deep cleaning and resident suite ‘make ready' rooms as assigned. Assist with housekeeping functions as needed. Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), Lockout Tagout procedures, and infection control guidelines. Ensure any cords, carts, equipment, and other hazards are always kept out of the way. Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents. Resident Services Review, reads, notate, and initial the Building Management Platform to document and learn about pertinent information and actions required. Practice positive resident relations and direct resident or family member feedback to supervisor. Maintain and protect the confidentiality of resident information. Assist in driving the community vehicle and/or bus as assigned. Training and Contributing to Team Success Participate as a member of a team and commits to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Monthly Department, Cross Over, and others as directed by the Supervisor/Department Coordinator. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to handle multiple priorities Possess written and verbal skills for effective communication Competent in organizational and time management skills Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications One (1) year maintenance and/or housekeeping experience preferred Technical school education preferred Demonstrates a general understanding of systems such as HVAC, plumbing, electrical, and mechanical and code compliance Maintains a current applicable driver's license to drive Sunrise vehicles provided with an acceptable driving record in accordance with applicable regulations and Sunrise policy Completion of Driver Training may be required and/or certificates available per regulations and laws as applicable Possess a general understanding of OSHA/British Columbia Workers Compensation Act, fire prevention, and life and safety regulations Ability to respond to emergency calls outside of scheduled work hours Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay my FlexPay offered to get paid within hours of a shift Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Dublin Job ID 2025-235657 JOB OVERVIEW The Night Supervisor is responsible for monitoring the health and wellbeing of our residents and providing leadership support and assistance with hands-on resident care and services. Responsibilities include but are not limited to promoting the overall wellbeing of residents, assisting in training and monitoring of medication administration, communicating with resident support services and families, ensuring quality care and services are being provided and documented in a consistent manner and in alignment with each resident's Service Plan (SP), and maintaining clinical quality while leading and demonstrating the Sunrise Senior Living mission, “to champion the quality of life for all seniors” in accordance with all applicable federal, state, and local laws and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Coordination of Health Needs Identifies on-going care and services needs of residents in promotion of the highest quality resident care outcomes. Ensures proper evaluation, follow-through, and documentation for residents with a change in condition or health care requirements. Evaluates, monitors, and follows up with residents who have experienced any fall, accident, or incident; documents and reports as required and directed. Documents all pertinent information in the resident's electronic health record. Maintains In collaboration with the neighborhood coordinator, communications with resident's family and/or responsible party to ensure the assessed needs of the resident are being met and communicates changes and/or outcomes of monthly wellness visits as needed. Contacts resident's attending physician when necessary and/or upon family request. Assists in maintaining wellness files according to Sunrise policies, and federal and state/provincial regulations. Provides clinical support and assistance to community team members as needed. Quality Assurance and Regulatory Compliance Strives for excellent quality care and service delivery. Demonstrates and is knowledgeable about the following key quality improvement areas: Resident Centered Care Model Applicable Quality Indicators Participates actively in Sunrise Quality Assurance & Clinical Meetings. Demonstrates and is knowledgeable in the following key regulations: All applicable Federal, State/Provincial, and local resident care and services regulations Residents' Rights Resident Assessment process Assists the RCD and other members of the community team to prepare for regulatory surveys. Reviews Physician Reports of all new residents as directed by RCD. Orders medications and equipment as directed by the RCD. Demonstrates Sunrise practices and guidelines for care and services related to the resident's skin, nutrition, behavior, falls, pain, and bowel/bladder status. Assists in implementation, training and monitoring of documentation related to resident clinical and health and wellness care. Ensures resident changes, concerns and/or solutions are reported to RCD as appropriate. Medication Programs Monitors regularly each resident's medication and treatment profile to ensure each medication and treatment is administered as ordered and documented accurately. Transcribes accurately and promptly, and or updates physician orders in the resident's electronic health record. Demonstrates and is knowledgeable of the Six (6) Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse). Acts as liaison for pharmacy services to ensure effective services for residents. Monitors the medication room, medication carts, and treatment carts for neatness, cleanliness, availability of medications and expired medications. Assures proper receipt, storage, inventory, and security of controlled drugs. Resident Care Responds to guest/resident, family and/or visitors' request(s) in a timely and professional manner. Maintains confidentiality of all resident information. Reviews, updates, and documents changes in residents' physical and/or behavioral condition in the electronic health record to reflect the change and makes appropriate updates to the service plan to reflect pertinent clinical information and appropriate interventions. Provides supervisory support by managing the staffing on the assigned shift to include, taking attendance at the beginning of every shift, managing call-offs/no shows, and working to fill open shifts as needed. Assures all care managers understand their responsibilities for their shift, including their assigned resident group. Participates in crossover meetings by sharing/receiving pertinent information with/from Lead Care Managers. Carries a resident group assignment on overnight shifts and picks up group assignments in the event of an unfilled call off on day or evening shifts. Responds to security system and resident call bells promptly and immediately; takes appropriate action including resetting call bells. Ensures oxygen tanks are stored safely, exchanges resident's tanks when empty if needed and monitors to makes sure liters of oxygen are at prescribed levels. Risk Management and Safety Partners with the community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, Risk Management programs and policies, and adherence to applicable safety rules and regulations. Practices safety procedures at all times including appropriate use of Personal Protective Equipment (PPE), fire extinguishers, lockout/tagout procedures and use of Data Safety Sheets when needed. Infection Control Understands and follows the Sunrise Infection Control & Prevention Program. Provides training, as needed, to support infection control practices as outlined in the Program. Understands and practices the proper method of attending to hazardous exposure including, disposing of, and managing the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, used sharps and other hazardous materials. Reports occupational exposures to blood, bodily fluids, infectious materials, sharp sticks, and hazardous chemicals immediately. Training, and Contributing to Team Success Participates actively as a member of a team and is committed to working toward team goals. Supports onboarding of new team members, including shadowing and skills demonstration. Demonstrates, in daily interactions with others, is committed to the Team Member Credo. Commits to serving our residents and guests through our Principles of Service. Contributes to engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/Department Coordinator. Maintains compliance with assigned required training, as applicable to this role, to ensure that Sunrise standards are always met. Core Competencies Demonstrates good assessment skills Competent in organizational, time management skills Demonstrates good judgment, problem solving and decision-making skills Possesses written and verbal skills for effective communication and the ability to teach and guide team members to provide quality clinical care. Experience and Qualifications Graduate of approved college/school of nursing Maintains a current state/province license as a professional Registered Nurse (RN) or Licensed Practical Nurse/Licensed Vocational Nurse (LPN/LVN) Minimum of one (1) year experience in home health, assisted living, hospital, or long-term care environment Demonstrates knowledge of nursing practices, techniques and methods applied to the health and wellness of the elderly population Understands applicable federal, state/provincial, and local regulations Ability to delegate assignments to the appropriate individuals based on their skills, role, and interests and according to the State/Province Nurse Practice Act Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications, with the ability to learn new applications. Ability to work weekends and flexible hours. ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay my FlexPay offered to get paid within hours of a shift Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Community Support Office Job ID 2025-235606 JOB OVERVIEW The Resident Billing Call Center Supervisor manages operations of the call center dedicated to resident billing inquiries and manages a team of Call Center Agents. The Resident Billing Call Center Supervisor is responsible for scheduling and will ensure the center is adequately staffed during all advertised hours of operation (seven days a week, 8 AM Eastern to 11 PM Eastern). In addition, the Resident Billing Call Center Supervisor will be responsible for hiring, performance management, training, process improvement, real-time call monitoring, and handling escalated calls. The Resident Billing Call Center Supervisor will be expected to create, implement and manage KPI's to ensure the team maintains high service levels and delivers quality support to residents and families and will serve as a subject matter expert on all resident billing processes. This role reports to the Resident Billing Director. This position is fully remote but may occasionally require travel to our Corporate office. RESPONSIBILITIES & QUALIFICATIONS Job Overview As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Essential Functions Strategic planning and workforce management: Forecast call volumes and manage workforce scheduling to achieve service level targets and minimize abandonment rates. Forecasting accuracy is crucial for balancing staffing with demand. Hiring and talent development: Recruit, hire and train call center agents. Establish clear performance goals based on call center metrics such as average speed of answer, average hold time, first call resolution, average handle time, service level and abandonment rate. Operational oversight: Ensure that the call center is covered during all hours of operation; manage schedules, approve time off and create contingency plans for unexpected absences. Update and maintain phone trees and call routing configurations. Be prepared to cover shifts during times of low staffing or high call volume to ensure continuity of service. Quality assurance: Monitor calls and emails for quality and compliance, implement coaching programs and maintain high customer satisfaction scores. Create call center dashboards to track metrics such as average speed of answer, average hold time, average handle time, first call resolution, call volume and abandonment rate and use the analytics to identify opportunities for process improvement and training. Provide coaching or adjust call routing when metrics fall below targets. Budget and technology management: Develop and manage the call center budget, including labor costs, telephony and technology expenses. Evaluate and implement call center technologies that improve efficiency and customer experience. Cross department collaboration: Work with Area Billing Coordinators, billing supervisors and other departments to ensure consistent policies and effective resolution of resident billing issues. Escalation management: Serve as the final escalation point for unresolved calls or complex questions before they are escalated to the Director or community Area Billing Coordinator. Investigate and resolve high impact customer issues promptly. Quality Assurance and Safety Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS). Maintain records in accordance with Sunrise document retention policies and regulatory requirements. When applicable, actively monitor the Admin Dashboard in billing system to ensure timely processing of billing activity and follow up as needed with community team members. Serve as a main point of contact for complex or escalated billing inquiries for communities and families. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Sunrise Senior Living operates several different brands of communities for seniors. As a result, this position's area of responsibility may differ among the various brands, states/provinces, and country of origin. The position responsibilities are not limited to those outlined above. Core Competencies Strategic Leadership and coaching ability to develop a high performing team. Expertise in call center operations, workforce management and service level optimization. Strong analytical skills to interpret metrics, forecast call volumes and drive continuous improvement. Excellent communication, coaching and conflict resolution skills. Financial acumen to manage budget expenses and evaluate cost per call. Knowledge of billing processes and regulations in the senior living/healthcare industry. Experience and Qualifications Bachelor's degree in business administration, healthcare management or a related field preferred. Proven track record and previous experience may be considered in lieu of a degree. At least five years of call center or customer service experience, with at least one year in a supervisory or lead role. Proven ability to manage schedules, coach team members and meet service level targets. Experience with call center management software and the ability to interpret performance reports. Familiarity with healthcare or senior living billing terminology and processes. Ability to work flexible hours and be available for emergencies or high volume periods. Ability to analyze data in MS Excel, using advanced features such as formulas, pivot tables & macros. Ability to speak Canadian French, Chinese or Spanish is a plus. ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay my FlexPay offered to get paid within hours of a shift Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise at Parma Job ID 2025-234121 JOB OVERVIEW The Activities and Volunteer Coordinator (AVC) is responsible for developing and leading a successful and engaging resident centered activity and volunteer program for the whole Sunrise Senior Living community. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Activities Program Maintain a balanced resident centered activity program for the whole Sunrise community according to the Programming Calendar guidelines and Live with Purpose/Dimension of Wellness Standards. Assess, plan, and manage facilitation of a comprehensive activities program utilizing team members and volunteers. Recruit entertainers and schedule special events. Prepare and review the activity calendar and newsletter with the Executive Director (ED) prior to submitting for printing. Coordinate with other department coordinators to ensure that all equipment and supplies are available for routine activities and special events. Plan, coordinate, and facilitate appropriate mixed group (assisted living/long term care and reminiscence) activities. Conduct regularly scheduled and specialized activities in the Reminiscence Neighborhood three times weekly, while maintaining a daily presence in the neighborhood. Provide support to the Reminiscence Coordinator (RC)/Resident Care Coordinator (RCC) on the development of the reminiscence calendar and coordinate programs and events that can be enjoyed by both assisted living/long term care and reminiscence residents. Coordinate with other department coordinators to update resident's Individualized Service Plan (ISP). Ensure compliance of all federal, state/provincial, and local laws and regulations as applicable. Maintain a robust public relations program in support of the activities programming and community operations. Delegate daily care of any animals and/or plants within the activities program and services, as well as maintenance of records related to this care. Volunteer and Community Focus Network in the local community in partnership with other department coordinators to establish and develop a relationship with local businesses, organizations, and schools to build and maintain a volunteer base for the community. Manage and implement a consistent volunteer orientation and training program and record according to Sunrise and state/provincial specific standards. Implement a volunteer recognition program and facilitate the program on a regular basis for volunteer appreciation and recognition. Involve families, residents, and community volunteers to participate as a regular part of the activity program with the assistance of the Executive Director. Train team members with the assistance of other department coordinators about how to use their talents and live the values as part of each resident's daily activity program. Train team members Smile (Check-ins and Messaging). Manage Smile quality reports. Manage programming Key Performance Indicators (KPI) dashboard. Involve families connection with Smile app. Resident Focus Review, read, notate, and initial the Daily Log to document and learn about pertinent information and any resident's physical and behavioral changes. Refer to the Resident Profile and Addendums for every new resident. Assess the resident's specific social needs. Develop an individualized program of activities of focused care. Schedule, communicate, facilitate and record monthly Resident Counsel Meetings. Ensure each resident's Memory Box is completed within two (2) weeks of move-in. Financial Management Assist in the presentation and value of Sunrise's products and services for our residents, families, team members, and targeted referral sources. Assist the Executive Director in completing the annual community budget. Understand and manage the department budget to include labor/labour and other expenses and its impact on the community's bottom line. Review monthly financial statements and implement plans of action around deficiencies. Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls. Coordinate with the community team to achieve maximum staff economies and cross training when applicable. Understand the internal cost associated with all Sunrise resident care programs. Quality Assurance and Regulatory Compliance Ensure that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards, policies, and procedures as it pertains to resident care and services. Strive for excellent quality care and service delivery as measured in the Quality Assurance (QA) process. Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for QA Audits and other regulatory compliance. Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety and promoting Risk Management programs and policies. Training, Leadership and Team Member Development Manage the department, including, but not limited to, recruiting, hiring, training, coaching, and disciplining. Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe. Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members. Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions. Complete team member and volunteer staffing and scheduling according to operational and budgetary guidelines. Perform daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid. Conduct timely performance appraisals with meaningful conversations. Hold team accountable, corrects actions when necessary, and documents. Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED. Keep abreast of professional developments in the field by reading and attending conferences and training sessions. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to handle multiple priorities. Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests Possess written and verbal skills for effective communication and the ability to facilitate small group presentations Competent in organizational and time management skills, and the ability to coordinate and plan for event planning Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required. One (1) year experience preferred in assisted living, long term care, or experience/exposure to the senior population Ability to lead and motivate volunteers and team members for their involvement in social events and various activities One (1) year supervisory and management experience which may include volunteer and staff recruitment, coordination and training, coaching, performance management, and responsibility of daily department operations Maintains a current applicable driver's license to drive Sunrise vehicles provided, with an acceptable driving record in accordance with applicable regulations and Sunrise policy Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description, understand the key essential duties for safety and regulatory compliance, and successfully complete the Driver Training ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay my FlexPay offered to get paid within hours of a shift Tuition Reimbursement In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements Apply today to learn why Sunrise Senior Living is a certified Great Place to Work PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).