LPN Med Care Manager
Sunrise Senior Living job in Highland Park, IL
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
COMMUNITY NAME
Sunrise of Highland Park
Job ID
72
JOB OVERVIEW
The LPN Medication Care Manager is responsible for providing the highest degree of quality care and services by administering medication and treatments in a safe organized manner. Responsibilities include but are not limited to administration of medications, documentation of medication administration, conducting SHUs, and providing resident care while demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local laws, standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents.
RESPONSIBILITIES & QUALIFICATIONS
Essential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Medication Administration
Provide the highest degree of quality care and services by administering medication and treatments in a safe organized manner.
Review, read, notate, and initial the electronic health record to document and learn about pertinent information about residents.
Receive medication updates from Resident Care Director (RCD) or Wellness Nurse.
Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse).
Ensure that medications are passed according to times utilizing a mobile medication cart.
Document and initial as medications are given and ensure that appropriate documentation is completed for refusal or missed doses.
Maintain confidentiality of all resident information including resident medication among other residents.
Report all resident concerns and unavailable medication while administering the medication to the RCD or Wellness Nurse.
Restock medication cart after all medication passes.
Assist in checking medication regardless of packaging system.
Assess the residents to determine need for "as needed medication" and appropriately document and report to supervisor.
Count all narcotics with another Medication Care Manager (MCM) or Lead Care Manager (LCM) each shift and report discrepancies to the RCD or Wellness Nurse.
Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications.
Follow re-fill process for medications.
Help residents maintain independence and promote dignity and physical safety of each resident adhering to the Sunrise Principles of Service.
Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns, history, and basic human needs.
Practice routinely good standard care precautions of cleanliness, hygiene, and health.
Audit medication carts.
Resident Care
Notify RCD of any resident and/or family concerns.
Attend and actively participates in daily Cross Over meetings facilitated by the LCM.
Conduct Service and Health Updates as directed by RCD.
Participate in the development of the Individualized Service Plans (ISP).
Transcribe orders.
Risk Management and General Safety
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Report all accidents/incidents immediately.
Report all unsafe and hazardous conditions/equipment immediately.
Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.
Comply with all infection control techniques, placement of bio-hazard containers, removal techniques, procedures, and policies.
Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
Report occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately.
Ensure oxygen tanks are stored safely, exchange guest/resident's tanks when empty, and monitor to make sure liters of oxygen are at prescribed levels.
Training and Contributing to Team Success
Participate as a member of a team and commit to working toward team goals.
Demonstrate in daily interactions with others, our Team Member Credo.
Commit to serving our residents and guests through our Principles of Service.
Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Attend regular meetings; Town Hall, Department Team, Cross Over, Medication Technician and others as directed by the Supervisor/Department Coordinator.
Attend regular training by RCD and neighborhood coordinators.
May be designated as shift supervisor.
May supervise other medication care managers.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to make choices and decisions and act in the resident's best interest
Ability to react and remain calm in difficult situations
Ability to handle multiple priorities
Possess written and verbal skills for effective communication and level of understanding
Demonstrate good judgment, problem solving and decision-making skills
Experience and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required.
LPN, LVN, or state/province specific licensed nurse credential
In states/provinces where appropriate, must maintain certifications
Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations:
o CPR and First Aid
Must be at least 18 years of age
Previous experience working with seniors preferred
Desire to serve and care for seniors
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
ABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
my FlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities . click apply for full job details
Assisted Living Coordinator
Sunrise Senior Living job in River Forest, IL
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
Job ID
2025-235375
JOB OVERVIEW
The Assisted Living Coordinator is responsible for providing overall leadership and management of the assisted living neighborhood. Responsibilities include but not limited to championing the designated care manager concept and the universal care manager model throughout the neighborhood, assisting in the recruiting, hiring, and training of team members in the neighborhood, and completing staffing, scheduling, and daily reviews of timekeeping reports. Responsible for team member recognition and engagement, performance management, and evaluations. Responsible for facilitating resident care in-services and the completion of Individualized Service Plans (ISP).
RESPONSIBILITIES & QUALIFICATIONS
Essential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Resident Care and Programs
Plan, organize, develop, and lead the overall operation of the assisted living/long term care neighborhood(s) in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures.
Champion the all-embracing quality delivery of the Resident Centered model.
Facilitate the Individualized Service Plan (ISP) and Daily Assignment Sheet development and monitor ongoing processes and practices.
Review the resident's file and schedules the Family Meeting prior to move-in, to discuss Resident Profile, coordinate the health care needs with the resident care director, and ensure resident has current ISP according to Sunrise policies and government regulations.
Support the Resident Care Director (RCD) with the assessment process to determine levels of care with the appropriate staffing levels.
Schedule resident care tasks in electronic care for point of care documentation.
Complete resident lifestyle stories for all new residents.
Partner with the activities and volunteer coordinator to ensure a variety of appropriate and individualized activities are available through the day and evening and that care managers are actively involved and engaged with activities.
Partner with the dining service coordinator to schedule and plan special events and monitor dining experience daily.
Understand the recognition of resident changes in condition and take appropriate action.
Exercise some discretion and independent judgment in performing and evaluating needs of the residents.
Review clinical alerts to document and learn about pertinent information and any resident's physical and behavioral changes.
Communicate regularly with families as appropriate.
Maintain a robust public relations program in support of the assisted living/long term care neighborhood(s) and community operations.
Quality Assurance and Regulatory Compliance
Ensure that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards as it pertains to resident care and services.
Strive for excellent quality care and service delivery.
Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations and other regulatory compliance.
Develop a thorough working knowledge of current and evolving state/provincial laws and regulations and Sunrise policies and procedures dictated for residents and ensure compliance.
Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements.
Assist in the leadership and promotion of the Sunrise Safety and Risk Management policies.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Financial Management
Assist in the presentation and value of Sunrise's products and services for our residents, families, team members, and targeted referral sources.
Understand and manage the department budget to include labor/labour and other expenses and its impact on the community's bottom line.
Review monthly financial statements and implement plans of action around deficiencies.
Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
Coordinate with the community team to achieve maximum staff economies and cross training when applicable.
Understand the internal cost associated with all Sunrise resident care programs.
Training, Leadership, and Team Member Development
Manage the department, including but not limited to recruiting, hiring, supervising, training, coaching, and disciplining.
Ensure completion and compliance of all required team member paperwork.
Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.
Achieve the Team Member Engagement goals and actively leads in the Engagement Improvement planning sessions.
Complete team member staffing and scheduling according to operational and budgetary guidelines.
Perform daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
Conduct timely performance appraisals with meaningful conversations.
Hold team accountable, correct actions when necessary, and document.
Attend regular meetings; Stand Up, Cross Over, Weekly Leadership, Town Hall, Quality Assurance Performance Improvement (QAPI), and others as directed by the ED.
Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities
Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
Competent in organizational and time management skills
Demonstrates good judgment, problem solving and decision-making skills
Experience and Qualifications
One (1) year experience preferred in assisted living, long term care or hospital industries or experience/exposure to the senior population
College degree and management experience may be required per state/provincial requirements
One (1) year supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline, and counseling
Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
Ability to work weekends, evenings, and flexible hours and be available for our customers at peak service delivery days and times
ABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
my FlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
COMPENSATION DISCLAIMER
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Caregiver - $18-20/hr. + Flexible Hours!
Highland Park, IL job
Overview/SummaryWhy Caregivers and CNA's Choose BrightStar Care BrightStar Care of Northbrook, IL is looking for caring and compassionate Caregivers/CNA to join our team of in-home caregivers/CNAs. This role welcomes all experience levels, however you must have at least some kind of caregiving/CNA experience. We offer very flexible scheduling for daytime, evening,overnight and weekend hours. Some other great perks include...
Weekly Pay
$18 - 20 Start Rate
Bonus Opportunities
Flexible Schedules
Paid Onboarding
Benefits available for those work 30 hours a week
Referral Bonus
BrightStar will CPR certify you!
Shift availability:
Day Shift
Night Shift
Overnight Shift
Schedule availability:
12-hour shift
4-hour shift
8-hour shift
Job Types: Full-Time & Part-Time
Work Location: In-Person
At Brightstar Care we are a home care agency. We help care for our clients in the comfort of their home. All of our clients desire different levels of care, so some responsibilities for this role may include companionship, housekeeping keeping, assisting with personal care needs, running errands with them, and simply being someone who makes the day a little BRIGHTER for people. Come Join our team of in home caregivers/CNAs!ResponsibilitiesWhat We're Looking For
Compassion, reliability, and a genuine desire to help others
Reliable transportation, valid driver's license, and auto insurance
Smartphone for clocking in/out & communication
Ability to pass a drug screen
High school diploma or equivalent preferred
Must be at least 18 years or older with a high school diploma or equivalent.
Must live in the United States of America
Required SkillsRequirements:
Must be at least 18 years or older with a high school diploma or equivalent.
Must live in the United States of America
Willingness to submit to a Background Check
Requirements and Qualifications:
High school diploma or equivalent preferred
Experience as a caregiver (we will train you!)
Attend New Hire Training
Reliable Transportation (personal vehicle)
Auto Insurance
Valid Driver's License
Smart phone
Must pass a Drug test
Ready to make a bigger impact? Join BrightStar Care in Northbrook, IL and discover the difference of working for a team that puts caregivers first.
#homehealthaide #personalcareassistant #homecare #weeklypay
#TalJobsBSO
Occupational Therapist (OT) $5,000 Sign on Bonus
Dyer, IN job
About Us :
Signature HealthCARE of Bremen is a 97-bed offering short-term rehabilitative care as well as long-term care. It is our mission as a family-based organization to revolutionize the healthcare industry through a culture of resident centered healthcare services, personalized spirituality, and real quality of life initiatives.
About Signature :
Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions.
We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as
U.S. News & World Report
, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.
Overview:
Signature Rehab is dedicated to providing top rehab care to residents of Signature HealthCARE nursing homes nationwide, as well as other individuals on an outpatient basis.
Are you looking for a mission-purpose driven career where you are part of a team that makes a difference in peoples' lives every day?
Signature Rehab is dedicated to providing top rehab care to residents of Signature HealthCARE nursing homes nationwide, as well as other individuals on an outpatient basis.
We are recruiting for an Occupational Therapist to join our team.
Additional Details:
$5,000 Sign on bonus
How you Will make a Difference:
Under Signature Rehab's integrated care model rehabilitative therapist work closely with other clinical caregivers to ensure residents and patients make a full recovery and a timely return to the activities they enjoy.
What you Need to make a Difference:
• Graduate of an accredited program of occupational therapy, culminating in a minimum of a bachelor-of-science degree.
• Current certificate with the National Board for Certification in Occupational Therapy or eligible for certificate as required by state guidelines.
• Valid occupational therapy license in the state where services are rendered.
Our exceptional Benefits Package and Signature Perks include the following and more! (if applicable):
Signature HealthCARE offers a competitive benefit package. To learn more about our benefits offered, please contact Jenny Collins, Senior Director of Talent Acquisition, directly at (561) ###-#### or ...@signaturehealthcarellc.com.
At Signature HealthCARE, our team members are permitted - no, encouraged - to employ their talents and abilities to solve problems.
Our culture is built on three distinct pillars: Learning, Spirituality and Intra-preneurship.
Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization.
Come see what the revolution is all about!
Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran and other protected categories
Hashtag : #LI-JC1 Indeed Hashtag: #INDRHB
Customer Care Manager (CCM)
Northbrook, IL job
Job DescriptionThe Customer Care Manager is responsible for managing the daily office task through direct support of field staff and coordination of office duties. Responsibilities
Is the lead with customer care process and procedure including the scheduling of field staff for private duty and medical staffing clients.
Responsible for managing unstaffed shifts to optimize caregiver availability to reduce overtime and lost revenue.
Heavy phone contact and point person for client, family, field staff and other inquiries
Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client's care
Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing
Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities
Oversee the touchpoint process and report results to leadership.
Assists in the development of organization goals and agency performance improvement activities
Assures proper maintenance of clinical records in compliance with Human Resources, local, state, and federal laws
Assures compliance with all Human Resources, local, state, and federal laws
Required Skills
Minimum of one (1) year of managerial or supervisory experience
Minimum of 2 years of experience in customer service in a doctor's office, hospital, medical staffing or home health environment
Valid driver's license: valid state required proof of auto insurance.
EDUCATION
High School Diploma required
SKILLS/ABILITIES
Excellent communication skills with the ability to communicate in a professional empathetic manner
Problem solver with the ability to be an innovative and creative thinker
In Home Caregiver - Light Housekeeping
Naperville, IL job
We have open In-Person Interviews every Wednesday from 9am-3pm. Please bring a valid driver's license or Identification. Our office is located 1415 Bond St #123, Naperville, IL 60563.
Are you looking for an In Home Caregiver - Light Housekeeping job that will allow you to give back to your community and broaden your skills? Visiting Angels' office in Naperville is the place for you. The office in Naperville provides caregivers for the local area including Aurora, Lombard, Wheaton, Lisle, Downers Grove, Carol Stream, Warrenville, Winfield, and many others. We are seeking one-of-a-kind individuals for job opportunities with our local team. Our caregiver jobs are for individuals who are truly committed to providing compassionate care to senior adults and those in need. We scour the entire region for people with strong backgrounds in home care or elderly care, a history of community involvement and, most of all, big hearts. An In Home Caregiver - Light Housekeeping job with Visiting Angels Naperville is much more than just a job, it's a chance to do some real good for families in Naperville and the surrounding area by becoming a companion to someone in need.
An In Home Caregiver - Light Housekeeping with Visiting Angels Naperville supports the seniors they serve with a wide range of responsibilities from light housekeeping tasks and meal preparation to one-on-one mobility support, assisting with maintaining personal hygiene by bathing, brushing their hair and teeth or applying skincare. An In Home Caregiver - Light Housekeeping job with us is also an opportunity for personal growth. We offer the opportunity for advanced training in areas like dementia care or Alzheimer's care so that caregivers can continue to develop their skills.
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Holiday Pay
Direct Deposit
Weekly Pay
Continuing Education
Shift Options
Part Time
8 Hour Shifts
10 Hour Shifts
12 Hour Shifts
PRN
Short Shift
Weekends
Holidays
Overnights
In Home Caregiver - Light Housekeeping Responsibilities
Help clients take prescribed medication
Assist clients with ambulation and mobility around the house or outside (doctor's appointments, walks, etc.)
Must be willing to assist clients with personal care and hygiene, including but not limited bathing assistance, brushing hair and teeth, or applying skincare
Help clients with routine exercises
Plan and prepare meals with assistance from the clients (when they are able)
Do the client's shopping or accompany them when they shop
Perform light housekeeping duties that clients can't complete on their own
Be a pleasant and supportive companion
Report any unusual incidents
Act quickly and responsibly in cases of emergency
In Home Caregiver - Light Housekeeping Requirements
Passion to serve others - a true caregiver
Excellent knowledge of emergency response and first aid
Knowledge of housekeeping activities and cooking with attention to dietary constraints
Willingness to adhere to health and safety standards
Respectful and compassionate
Good time management skills
Outstanding communication and interpersonal skills
Strong ethics
Physical endurance
High school diploma or equivalent
Nursing Home Administrator
Whiting, IN job
The Nursing Home Administrator provides leadership and direction for overall facility operations to provide quality patient care in accordance with all laws, regulations, and Life Care standards. Your duties will including overseeing key areas including financial operations, human resources, customer service, business development, and clinical operations. Implements policies pertaining to patient care, caregiving, and support staff, financial control, public relations, and maintenance of physical plant through consultation with the facility management team. Manages budget to meet facility needs and division goals in accordance with all applicable laws, regulations, and Life Care standards.
Education, Experience, and Licensure Requirements
* Have a minimum of a bachelor's degree from an accredited college or university
* Be currently licensed as a Nursing Home Administrator in applicable State. Must maintain an active license in good standing throughout employment.
* Three (3) or more years' successful post acute care experience preferred
* Certification with American College preferred (ACHCA)
Specific Job Requirements
* Be able to read and interpret financial records and reports
* Possess the ability to make independent decisions when circumstances warrant such action
* Be knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
* Have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
* Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
* Maintains professional working relationships with all associates, vendors, etc.
* Maintains confidentiality of all proprietary and/or confidential information
* Understand and follow company policies including harassment and compliance procedures
* Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training
Essential Functions
* Ensure facility is compliant with all Federal, State, local, and JCAHO requirements as well as serve as the facility's Compliance Liaison
* Ensure facility is clean and safe for the comfort, convenience and safety of patients, families, and staff
* Serve as effective representative for company so facility is viewed as provider of choice in that community
* Ensure census goals are met
* Prepare and operate within annual budget (approved by RVP and DVP)
* Effectively supervise team
* Must exhibit excellent customer service and a positive attitude towards patients
An Equal Opportunity Employer
Senior BI Developer
Bannockburn, IL job
Job DescriptionThis senior role provides strategic leadership in the design, development, and optimization of enterprise business intelligence solutions that drive data-informed decision-making across the organization. The position leads complex integration efforts between BI platforms and enterprise systems, architect scalable databases, data warehouses, and data marts, and oversees the creation of advanced, high-performing ETL workflows. This role develops and enhances sophisticated analytics, dashboards, reports, and SSAS cubes to deliver actionable, enterprise-wide insights. Success in this role requires deep technical mastery, strong architectural and analytical thinking, the ability to translate evolving business needs into BI strategies, and the leadership to operate effectively in a dynamic, fast-paced environment.Responsibilities
Lead integration initiatives to merge, modernize, and optimize BI platforms with enterprise systems and critical business applications.
Architect and oversee the design of enterprise databases, data warehouses, data marts, and data models to ensure scalability, interoperability, and long-term performance.
Drive the end-to-end development of advanced BI solutions, including data warehouses, data marts, analytical datasets, reports, and executive dashboards.
Design, optimize, and govern complex ETL/ELT workflows, ensuring efficient, accurate, and reliable data movement while translating high-level business needs into robust technical specifications.
Develop, enhance, and deploy interactive analytic dashboards and reporting solutions that deliver high-impact insights for leaders and stakeholders across the organization.
Lead the design, development, and optimization of SSAS cubes to enable multidimensional analytics and scalable business intelligence capabilities.
Provide senior-level technical expertise in fast-paced, dynamic environments, adapting BI strategies and solutions to evolving business requirements.
Transform complex data into strategic insights, delivering actionable recommendations that drive data-informed decision-making at all levels of the organization.
Required SkillsEDUCATION
Bachelor's degree in computer science, information systems, data science, information technology or a related field.
EXPERIENCE
A minimum of 5-7 years' experience with relational database and data warehouse concepts.
SKILLS/ABILITIES
Advanced SQL proficiency, including the ability to design and optimize complex queries, stored procedures, and performance-tuned database operations.
Deep knowledge of database engineering and data architecture, with strong command of STAR and Snowflake schema design and extensive hands-on experience loading and maintaining large-scale data warehouses.
Demonstrated analytical leadership, with the ability to perform complex data analysis, interpret trends, and guide business partners through data-driven insights.
Exceptional collaboration and interpersonal skills, with a proven ability to work cross-functionally and mentor junior team members within BI and technical teams.
Expert-level proficiency with self-service BI tools such as Power BI, Tableau, Sisense, or Qlik, including modeling, DAX/MDX, visualization design, and governance best practices.
Strong working knowledge of Microsoft Dynamics GP and its data structures, with the ability to translate ERP data into actionable BI solutions.
WORKING CONDITIONS
Preference for Central or Eastern time zone working hours.
Work is performed in a remote environment with extensive computer and screen time.
Operates in a fast-paced setting where priorities may shift to meet business needs and project deadlines.
Regular collaboration with cross-functional teams; occasional extended hours may be required during critical releases or data initiatives.
Expected to work independently, provide technical leadership, and maintain strict data security and confidentiality standards.
Dishwasher
Sunrise Senior Living job in River Forest, IL
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**Job ID**
2025-235743
**JOB OVERVIEW**
The Dishwasher is responsible for cleaning and janitorial duties in areas dedicated to the production and consumption of food and beverage, including the kitchen, dining room, bistro, private dining room, serveries/pantries, and any other identified locations. Responsibilities include but are not limited to dish and pot washing, cleaning of general areas and kitchen equipment, and storage and rotation of food and supplies while adhering to all food safety and sanitation requirements and maintaining a safe and orderly kitchen.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
+ Set-up and maintain the dish and pot washing areas.
+ Operate dish machine(s) according to manufacturer instruction.
+ Perform dishwashing tasks to properly wash and sanitize all dishes and china, silverware, glassware, utensils, and cookware.
+ Maintain accurate dish machine and pot and pan sink temperature and sanitation logs and report any issues promptly.
+ Maintain accurate equipment logs and report any issues promptly.
+ Complete assigned kitchen cleaning duties and ensure accuracy of daily and weekly cleaning logs.
+ Clean assigned kitchen equipment, including but not limited to stoves, ovens, fryers, microwaves, mixers, slicers, refrigerators, freezers, worktables, prep sinks, ice makers, coffee machines, hoods and ventilation screens.
+ Perform assigned janitorial duties, including but not limited to sweeping work areas, mopping floors, washing walls and ceilings, sanitizing production areas, and emptying trash.
+ Assist with food preparation and plating when necessary.
+ Maintain the correct storage of all cookware, china, glassware, and utensils.
+ Maintain the correct storage of all janitorial and chemical supplies.
+ Assist in the receiving, storage, dating, labeling, and rotation of food and non-food supplies.
+ Comply with national/provincial regulations pertaining to occupational health and safety and Risk Management programs and policies, adhere to safety rules and regulations, and practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
+ Responsible for performing other Dining Services duties when assigned by community leadership in the following areas, but not limited to:
+ Clean and maintain the dining room and bistro to the highest standards per company guidelines.
+ Bus and reset tables per company standards.
+ Take and deliver food orders in a timely manner.
+ Prepare and serve light meals in a timely manner and in accordance with established standardized recipes and menus.
**Collaboration, Engagement, and Team Success**
+ Participate and commit to working toward team goals.
+ Demonstrate our Team Member Credo in daily interactions.
+ Commit to serving our residents and guests through our Principles of Service.
+ Contribute to the overall engagement programs for both residents and team members.
+ Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Dining Services Coordinator (DSC).
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Written and verbal skills for effective communication
+ Ability to handle multiple priorities
+ Demonstrate good judgment, problem solving, and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ One (1) year job related experience preferred
+ High School diploma/GED
+ Completion of the following training may be required and/or certificates available per regulations and laws as applicable:
+ CPR Certificate and First Aid Certificate
+ ServSafe Food Handler Card
+ Local Health Department Food Handler Card
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ my FlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of River Forest_
**_Location : Address_** _800 N Harlem Ave_
**_Location : City_** _River Forest_
**_Location : State/Province (Full Name)_** _Illinois_
**Salary Range** _USD $15.00 - USD $16.50 /Hr._
**Variable Compensation** _No Bonus or Commissions_
Sunrise Senior Living is an Equal Opportunity Employer.
Maintenance Assistant
Sunrise Senior Living job in Olympia Fields, IL
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
COMMUNITY NAME Sunrise of Olympia Fields Job ID 2025-234786 JOB OVERVIEW The Maintenance Assistant is responsible for performing maintenance and housekeeping duties in the community and around the community grounds as assigned. Responsible for assisting with maintaining a safe, clean, and comfortable environment for the residents, guests, and team members. RESPONSIBILITIES & QUALIFICATIONS Essential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Responsible for completing all maintenance tasks as assigned by supervisor.
Perform general maintenance duties such as:
Fixing wall coverings
Fixing floor coverings
Repairing furniture and fixtures
Performing basic plumbing work
Performing minor electrical repairs
Repairing appliances
Assist with painting and refurbishing projects.
Perform minor building and equipment repairs.
Conduct routine maintenance on all Sunrise vehicles as assigned.
Maintain all tools and repair parts.
Participate in all fire drills and in the community's disaster preparedness program.
Mechanical Systems
Assist with working on heating and air conditioning systems.
Assist with work on domestic water systems and pumps.
Assist with work on refrigeration systems, motors, fans, electrical systems, and emergency generators.
Perform routine preventative maintenance as directed by supervisor and according to safety regulations.
Housekeeping
Perform carpet and hard surface floor maintenance.
Perform deep cleaning and resident suite ‘make ready' rooms as assigned.
Assist with housekeeping functions as needed.
Risk Management and General Safety
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), Lockout Tagout procedures, and infection control guidelines.
Ensure any cords, carts, equipment, and other hazards are always kept out of the way.
Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.
Resident Services
Review, reads, notate, and initial the Building Management Platform to document and learn about pertinent information and actions required.
Practice positive resident relations and direct resident or family member feedback to supervisor.
Maintain and protect the confidentiality of resident information.
Assist in driving the community vehicle and/or bus as assigned.
Training and Contributing to Team Success
Participate as a member of a team and commits to working toward team goals.
Demonstrate in daily interactions with others, our Team Member Credo.
Commit to serving our residents and guests through our Principles of Service.
Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Attend regular meetings; Town Hall, Monthly Department, Cross Over, and others as directed by the Supervisor/Department Coordinator.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Competent in organizational and time management skills
Demonstrates good judgment, problem solving and decision-making skills
Experience and Qualifications
One (1) year maintenance and/or housekeeping experience preferred
Technical school education preferred
Demonstrates a general understanding of systems such as HVAC, plumbing, electrical, and mechanical and code compliance
Maintains a current applicable driver's license to drive Sunrise vehicles provided with an acceptable driving record in accordance with applicable regulations and Sunrise policy
Completion of Driver Training may be required and/or certificates available per regulations and laws as applicable
Possess a general understanding of OSHA/British Columbia Workers Compensation Act, fire prevention, and life and safety regulations
Ability to respond to emergency calls outside of scheduled work hours
Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
ABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
my FlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
COMPENSATION DISCLAIMER
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Auto-ApplyHome Caregiver - Immediate Start For all shifts
Palos Park, IL job
VISITING ANGELS - Home Caregiver
ALL SHIFTS
Working in a secure one-on-one care environment
Opportunities for attendance and performance-based rate increases
Direct deposit, overtime holiday pay, client mileage reimbursement, and referral bonuses
Meaningful work responsibilities and a positive working environment
Organized and caring leadership, which provides 24-hour support
Flexible schedule based on applicants availability
Responsibilities:
Manage medication reminders, light housekeeping, grocery shopping, and meal preparation
Conduct personal errands and provide transport to and from appointments
Personal care and hygiene assistance; including bathing, dressing, and grooming
Oversee mobility by assisting with walking, transfers, and other related physical activities
Job Requirements:
Valid Driver's License, currently lease/own your own vehicle, and proof of current auto insurance is required
Must be 21 years or older to apply, with at least 1 year of senior care experience
Able to pass state/nationwide background check, state fingerprinting, and drug screen
About Visiting Angels
The team at Visiting Angels is dedicated to providing the best in professional non-medical home care services to seniors and others who need daily assistance. Our services allow our clients to maintain independence in their own homes, where they are must comfortable and will have the greatest quality of life.
The candidate we are seeking is both detail oriented and trustworthy, with a passion for impacting the lives of seniors and their families.
Apply today to start your rewarding career in essential home care with Visiting Angels!
Auto-ApplyField Specialist
Northbrook, IL job
Job DescriptionThe BrightStar Care Field Specialist is a member of the home care team who works under the supervision of the Customer Care Manager and Director of Nursing. The Field Specialist will provide direct care for short-notice assignments. This role also requires stellar customer service skills as some time is spent in the office setting. This position is managed by the Customer Care Manager. To be considered for this position, you must have a personal car, valid driver's license and valid auto insurance which bears your name. The pay for this position is $20 per hour and is eligible for benefits.
Schedule:
Hours: 8am - 8pm or 9am - 9pm with 1 weekend day per week availability required
Expected hours: 35 to 40 hours per week
Telephone on-call rotation
1:1 in-home caregiving
Work Location: On the road
Why BrightStar Care?
Weekly pay via direct deposit or debit card
40 hours of paid time off each year!
Flexible scheduling, including weekends and evenings
Career growth through continuing education
Rewards and recognition programs
401K with employer match
Medical, dental, & vision options
BrightStar Care Core Values:
Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
Do the Right Thing: Honest, Ethical, Tell the Truth
Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented
Are you ready to put your heart and hands to work helping clients remain happy and healthy in their own home or preferred care environment? Apply today for the Field Specialist position in Northbrook, IL!Responsibilities
Accepts a weekly schedule of 35-40 hours per week.
Part of the after-hours phone on-call rotation weekly
Assist in the office or with other administrative duties if needed (complete introductions, answer phones, scheduling) if no client shifts are available.
Performs on-the-job training for newly hired caregivers.
Returns calls to the office in a prompt manner to accept new assignments.
Provide client care as directed by Customer Care Manager.
Provide personal care and assist with ADLs
Develop and promote a safe environment for quality client care through adherence to established policies, procedures, and standards.
Provides care for new clients as they begin services.
Fills in for call-offs and planned vacations for other caregivers.
Available and willing to work with any type of client population, including and not limited to children, adults, or seniors, in a variety of health conditions and diagnoses.
Open to all home environments that may include pets or smoking.
Required SkillsEDUCATION
High school diploma or equivalent required.
SKILLS/ABILITIES/OTHER REQUIREMENTS
Customer Service experience
Scheduling Experience
Ability to read, write, speak and understand English and communicate effectively.
Certified CPR and current physical, or TB/PPD test, where applicable
Has reliable transportation that is insured in accordance with the organization's requirements.
Willing to travel anywhere within the location's service area.
Ability to adhere to HIPAA and maintain client confidentiality.
WORKING CONDITIONS
Travel required to cover the entire service area as needed for various client care service needs, as well as staff and business needs including attending job required training and conferences.
Contact with clients under a wide variety of circumstances. Care provided in client's living environment with varying situations or in an institution such as a hospital or long-term care facility.
May be required to respond to emergency situations.
Position includes tasks that have the potential for exposure to blood and other potentially infectious material (OPIM) such as body fluids/tissues.
Personal Protective Equipment may include gloves, mask, eye/face protection, and disposable outer covering or lab coat.
PHYSICAL REQUIREMENTS Must be able to stand, walk, squat, bend, kneel, reach, twist, push and pull. Varied assistance is required depending on the ability of the client. Must be able to lift to 50 pounds. Visual and hearing acuity required.
BrightStar Care is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: ****************************************************************
BrightStar Care is committed to diversity and values the ways in which we are different.
Executive Director
Sunrise Senior Living job in Chicago, IL
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
COMMUNITY NAME Sunrise of Lincoln Park Job ID 2025-235961 JOB OVERVIEW
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
RESPONSIBILITIES & QUALIFICATIONS Essential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Inspiring Others
Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
Model a strong belief in mission, vision, and purpose.
Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
Guiding Team Success
Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
Provide clear direction and structure for the team in order to support their success.
Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
Embrace workforce diversity.
Establish stretch but realistic team goals and motivates the team to work together to achieve them.
Share important and relevant information with the team.
Ensure consistent and timely orientation and ongoing training is delivered to team members.
Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
Promote the Employee Assistance Program (EAP) as a resource for team members.
Research and resolve Hotline Call Reports timely and effectively.
Coaching and Developing Others
Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
Convey performance expectations and provide timely feedback to ensure performance standards are met.
Hold effective one on one meetings with direct reports.
Provide feedback and counsel on a continuous basis.
Support team members' career growth by having regular development-focused conversations.
Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
Creating a Culture of Trust
Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
Listen and respond with empathy.
Treat people with dignity, respect, and fairness.
Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
Encourage disclosure and facilitate an open exchange of ideas.
Advocate for both team members and residents.
Provide frequent and consistent communication with team, residents, and the community.
Leading Change
Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
Customer Focus
Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
Lead the development and regular review of the engagement improvement plan.
Resolve customer concerns effectively through consistent use of the problem resolution program.
Hold consistent and effective Resident Council meetings.
Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
Ensure that the leadership team interacts with residents.
Maintain a commitment to say “YES” and the courage to say “NO” only when absolutely needed.
Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
Quality Assurance and Regulatory Compliance
Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
Act as the Community Privacy Representative.
Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
Follow up on issues identified in the regional team site visit report.
Follow up on mock survey process.
Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
Review all incident reports and ensures corrective actions are in place in a timely manner.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Family Services
Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
Oversee the planning of an in-house family event monthly.
Encourage family involvement via Volunteer Programs.
Make self available to residents and their families.
Ensure implementation and maintenance of a family support program.
Ensure Family Service Meetings are happening regularly according to Sunrise policy.
Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
Business Development and Top Line Growth
Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
Hold DOS accountable for the community's daily contact goal.
Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
Driving for Results
Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Meet Net Operating Income (NOI) expectations.
Meet occupancy expectations.
Manages the Profit and Loss (P&L).
Achieve and execute consistent labor/labour schedules seven days a week.
Achieve great resident retention through a focus on service.
Participate in local business councils.
Instill in team members a “whole community approach”.
Drive ownership to the department leaders.
Business Acumen
Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
Meet the financial targets with the goal to maximize the capital partners return.
Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
Make accurate forecasts.
Overcome competitive obstacles.
Understand market dynamics:
What is our niche?
What do we do better or worse than our competition?
New service opportunities.
Demographics - culture, income, ethnicity, size.
Labor/labour availability - overcome obstacles.
Financial Management
Strive to improve profitability year over year in line with owner expectations.
Prepare and adhere to the community budget.
Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
Review monthly financial statements and implement plans of action for deficiencies.
Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
Manage collections process effectively.
Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
Manage key, non-labor/non-labour operating costs in line with budgeted levels.
Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
Operational Decision Making
Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
Comply with all regulations and principles.
Think past today (proactive).
Learn from bad decisions.
Encourage and reward for prudent risk taking.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities effectively
Ability to delegate assignments to the appropriate individuals
Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
Proficient in organizational and time management skills
Demonstrates good judgment and problem solving and decision-making skills
Experience and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required.
College degree preferred; degree and management experience may be required per state/provincial requirements
Administrator's License / certification may be required per state/provincial requirements
Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
Passion for working with seniors
Demonstration of success in managing operating expenses
Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
ABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
my FlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
COMPENSATION DISCLAIMER
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Auto-ApplyChef Manager
Sunrise Senior Living job in Westmont, IL
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Westmont
**Job ID**
2025-232972
**JOB OVERVIEW**
The Dining Services Coordinator I is responsible for providing outstanding customer service, overall leadership, and management of the dining and hospitality operations in the community. Responsibilities include, but are not limited to, food preparation and service in accordance with the Sunrise culinary programs, accurate delivery of dietary modifications, procurement, financial and budgetary management, labor management, hiring, supervising and training team members, ensuring proper sanitation and safe food handling, accurate record keeping, inventory and rotation of products, regulatory compliance, and communicating with residents and families to ensure high levels of resident satisfaction.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Preparation and Food Service**
+ Deliver consistent high-quality food and hospitality service by following Sunrise recipes, menus, and programs.
+ Post and display weekly and daily menus in accordance with Sunrise standards.
+ Complete and utilize production sheets to control food quality and portions.
+ Ensure adherence to modified diets, correct portioning of foods, and proper serving methods.
+ Prepare and serve meals on time and at the correct temperatures.
+ Train on and participate in front-of-the-house operations to ensure a positive customer experience.
+ Ensure all food in Bistro and/or other common areas is fresh, covered, labeled, and dated as applicable.
+ Support all special events with exceptional emphasis on marketing events.
+ Serve minimum one (1) meal per week in Reminiscence and meets with the Reminiscence Coordinator (RC) to review service and preparation needs each day.
**Resident Focus**
+ Partner with the Wellness team and consultant dietitian to understand individual resident nutritional needs and preferences, then delivers snacks, beverages, and meals accurately and consistently.
+ Participate in monthly Resident Council Meetings and other identified food committee meetings.
+ Visit with residents during meal periods each day for feedback on menu.
+ Ensure coordination of staffing in dining room with Residential Care Coordinator before each meal.
**Supplies Management and Risk Management**
+ Adhere to established product order guide(s) and vendor programs.
+ Ensure compliance with Hazard Analysis and Critical Control Points (HACCP) and local health department regulations.
+ Maintain an adequate inventory of food and supplies including emergency supplies.
+ Partner with leadership team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promoting Risk Management programs and policies.
+ Ensure that procedures and practices are enforced as needed: Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Food Safety, Sanitation and Maintenance**
+ Ensure compliance with local health department regulations and Sunrise standards.
+ Practice safe food handling always to prevent contamination and/or an outbreak of food borne illness.
+ Maintain a clean, organized, and clutter-free kitchen environment.
+ Complete and maintain accurate food production records including safe cooking and holding temperatures and a record of the menu as served.
+ Complete and maintain accurate sanitation and cleaning records, including refrigeration and freezer logs, cleaning logs, and dining room/bistro opening and closing checklists.
+ Partner with the Maintenance Coordinator for repairs and scheduled maintenance of equipment.
**Financial Management**
+ Understand and manage the department budget, including food, labor/labour, and other expenses.
+ Keep financial tools up-to-date and ensure budgeted allowances are maintained.
+ Review monthly financial statements and implement plans of action around deficiencies.
+ Process and submit monthly expenses and budget data timely.
+ Coordinate with the community team to achieve maximum staff economies and cross training.
+ Conduct regular inventories as defined by accounting guidelines.
**Training, Leadership, and Team Member Development**
+ Provide overall management of the department, including but not limited to, recruiting, hiring, training, and coaching.
+ Lead and participate in daily and monthly team member meetings and trainings, including orientation, onboarding, continuing education, annual trainings, and in-services.
+ Develop a working knowledge of state/provincial regulations and ensure compliance.
+ Complete team member staffing and scheduling according to operational and budgetary guidelines.
+ Conduct a daily review of timekeeping practices and payroll report to ensure all hours worked are recorded and appropriately paid.
+ Conduct timely performance appraisals with meaningful conversations.
+ Hold team accountable and correct actions, when necessary, with proper documentation.
+ Attend regular meetings as required; Stand Up, Department Head, Interdisciplinary Team, Town Hall, Quality Improvement, and others as directed by the Executive Director (ED).
+ Keep abreast of professional developments in the field by reading, attending conferences and training.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
+ Possess written and verbal skills for effective communication with the ability to facilitate small group presentations
+ Competent in organizational and time management skills
+ Demonstrates good judgment, problem solving, and decision-making skills
**Experience and Qualifications**
+ Minimum of two (2) years' experience supervising kitchen, food service, and dining room operations in a full-service restaurant
+ Ability to recruit, coach, and manage the performance of a kitchen/dining room staff
+ Minimum two (2) years' volume cooking experience and ability to cook three (3) to four (4) days per week and produce food at the volume required
+ Current ServSafe certification
+ Proven ability to use appropriate tools such as production sheets, standardized recipes, temperature logs, and sanitation forms
+ Possess basic knowledge of nutrition and modified diets
+ Proven ability to manage food and labor/labour budgets and achieve established targets
+ Proficient in basic computer skills and programs with the ability to learn new applications
+ Ability to work weekends, evenings, and flexible hours and be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ my FlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Westmont_
**Type** _Full-Time_
**_Location : Address_** _407 W 63rd St._
**_Location : City_** _Westmont_
**_Location : State/Province (Full Name)_** _Illinois_
**Salary Range** _USD $55,328.00 - USD $73,944.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
Life Enrichment Manager
Sunrise Senior Living job in Willowbrook, IL
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
Job ID 2025-232544 JOB OVERVIEW The Life Enrichment Manager is responsible for consistently engaging residents in familiar routines of daily living through personalized Life Skills that “Create Pleasant Days” for residents. Life Skills are familiar tasks that residents enjoyed doing in the past that can still bring a sense of success, meaning, and purpose in the present. The Life Enrichment Manager is responsible for designing Life Skills to reflect each resident's past interests and for providing them with encouragement, prompts, and hands on assistance. The Life Enrichment Manager is responsible for demonstrating the Mission for Sunrise, “To champion quality of life for all seniors” in the Reminiscence neighborhood in accordance with federal, state/provincial, and local laws, standards, and regulations, and Sunrise policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS
Essential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Life Skills Program
Evaluate resident's interest and involvement in Life Skills.
Develop Life Skills tailored to each resident's unique needs and abilities.
Engage residents in Life Skills throughout the day and evening.
Ensure that every resident has an opportunity to engage in Life Skills or other life enrichment activities daily.
Review resident profile and the Individualized Service Plan (ISP) and spend time talking with residents and family members to determine the best Life Skill or life enriching activity for each resident.
Ensure the Life Skill is included on the demographic profile of each resident and apply the information by being responsible for implementing, leading, and motivating others in the appropriate Life Skill for the residents in partnership with the Reminiscence Coordinator (RC).
Organize small groups or clubs that address those similar needs and preferences in a small group/club setting using the resident's demographic profile information.
Ensure that the Life Skill is included on the socialization and leisure activities section of the ISP.
Act as a role model and encourage other team members to engage in Life Skills with residents.
Assist residents to and from the Life Skills stations and other normalizing life enriching activities and routines.
Record and document resident participation according to Sunrise quality service standards.
Maintain and expand Life Skills stations and other life enriching programs and replenish supplies as needed.
Assist in maintaining an inventory of Life Skills programming supplies.
Assist residents with daily care of any animals and/or plants as part of the Life Skills program and services.
Resident Focus
Review, read, notate, and initial the Daily Log and Department Log to document and learn about pertinent information and any resident's physical and behavioral/communication pattern changes as well as Life Skills information.
Review the ISP, Resident Profile, Demographic Profile, and Addendums for every new resident.
Give input on the Demographic Profile and ISP to ensure that each resident has a personalized Life Skill listed that reflects their past interests and reflects their current abilities.
Practice positive resident relations following our Sunrise Shared Values, respond to resident and family member requests, and direct resident and family member feedback to immediate supervisor.
Assist Reminiscence Coordinator (RC) to ensure each resident's Memory Box is completed within two (2) weeks of move-in.
Maintain and protect the confidentiality of resident information.
Volunteer and Community Focus
Assists with and support local businesses, organizations, and schools in the development and retention of the community volunteer programs under the leadership of the (RC) and Activities & Volunteer Coordinator (AVC).
Assist with the volunteer orientations, volunteer training programs, and appropriate volunteer paperwork according to Sunrise standards.
Dining Service
Serve meals in the dining room.
Assist residents in Life Skills in the dining room during set up and clean up.
Risk Management and General Safety
Partner with community team to ensure community is in compliance national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Report all accidents/incidents immediately.
Report all hazardous and unsafe conditions and equipment immediately.
Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.
Quality Assurance and Regulatory Compliance
Demonstrate proficiency and understand the Quality Service Review (QSR) process and essential quality service standards pertaining to enriching resident centered activities and programming and partner with community team in striving for excellent quality care and service as measured in the QSR process.
Partner with community team to ensure community follows all federal, state/provincial, and local laws and regulations and Sunrise quality standards for resident care and services.
Maintain and/or exceed standards of cleanliness, hygiene, proper attire, and health.
Training and Contributing to Team Success
Participate as a member of a team and commit to working toward team goals.
Demonstrate in daily interactions with others, our Team Member Credo.
Commit to serving our residents and guests through our Principles of Service.
Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Competent in organizational and time management skills
Demonstrate good judgment, problem solving and decision-making skills
Ability to make responsible choices and decisions and act in a resident's best interest
Ability to work semi-independently without direct supervision by following community procedures and guidelines
Ability to follow through on assigned tasks
Experience and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required.
One (1) year experience required working with memory impaired seniors
High School diploma/GED accepted and may be required per state/provincial regulations and certification(s) may be required per state/provincial regulations
Ability to lead the life enrichment component of the Reminiscence program by connecting residents with Life Skills and other life enrichment activities that meet their unique preferences, abilities, and basic human needs
Possesses knowledge of how to adapt life skills to the cognitive and functional ability of each resident thereby being able to motivate and encourage residents
Ability to Inspire, motivate, and encourage volunteers and fellow team members to engage residents in meaningful and purposeful activities
Demonstration of proficiency in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
ABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
my FlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
COMPENSATION DISCLAIMER
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Auto-ApplyConcierge
Sunrise Senior Living job in Wheaton, IL
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
Job ID 2025-234317 JOB OVERVIEW The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. RESPONSIBILITIES & QUALIFICATIONS
Essential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Customer Service
Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.
Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.
Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.
Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient.
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to.
Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
Send get well cards to residents in the hospital.
Order Memory Flower for any residents that have passed away.
Send sympathy cards to families and/or responsible parties as needed.
Sales and Marketing
Order flowers and name plates for new residents prior to move in.
Order guest meals for resident and family for day of move in.
Create and maintain marketing and move-in packet inventory as needed.
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living.
Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable.
Perform other administrative duties pertaining to the resident move-in process.
Front Desk and Bistro Areas
Keep desk and entry area neat and organized.
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary.
Keep music playing throughout the day.
Ensure that another team member covers the front desk when stepping away to complete above duties.
Risk Management
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures.
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:
Respond to emergencies as indicated in Sunrise's policies and procedures.
Responsible for all guests and residents to appropriately sign themselves in and out at all times.
Maintain a high-risk elopement list with photograph at front desk.
Heightened awareness of the entry and exit of all residents.
Administrative
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary.
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator.
Collect meal ticket money and account for and process money in accordance with internal business control procedures.
Organize and distribute mail to residents, Executive Director, and Department Coordinators.
Collect and distribute resident and community newspapers.
Post and display the Daily Menu on Menu Board.
Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.
Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned.
Monitor and order office supplies as needed.
Track and disperse team member paychecks.
Training, and Contributing to Team Success
Participate actively as a member of a team and committed to working toward team goals.
Demonstrate in daily interactions with others, our Team Member Credo.
Commit to serving our residents and guests through our Principles of Service.
Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrate good organizational, time management, and follow through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving and decision-making skills
Experience and Qualifications
High School degree/GED
Proven customer service experience and skills
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
ABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
my FlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
COMPENSATION DISCLAIMER
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Auto-ApplyStaff Technical Program Manager
Bannockburn, IL job
Job DescriptionThe strategic Staff Technical Program Manager orchestrates the delivery of our next-generation technology platform initiatives. Reporting directly to the Vice President Technical Program Management, this critical role will be accountable for driving cross-functional program execution, ensuring seamless coordination between engineering, product, and business teams throughout our modernization journey. This role will possess a proven track record of managing complex, large-scale technical programs, deep expertise in modern software delivery practices, and the ability to navigate ambiguity while maintaining focus on business outcomes. This leader will champion operational excellence and foster a culture of transparency and continuous improvement across all program touchpoints.
ResponsibilitiesProgram Strategy & Execution:
Lead end-to-end program management for the modernized technology platform initiative, ensuring alignment with business objectives and technical architecture decisions
Develop comprehensive program roadmaps, milestone definitions, and success criteria in partnership with engineering leadership and product stakeholders
Drive strategic planning processes, including quarterly planning cycles, resource allocation, and cross-team dependency management
Establish and maintain program governance frameworks, including risk management, escalation paths, and stakeholder communication protocols
Champion adoption of modern program management methodologies and tools to optimize delivery velocity and quality
Cross-Functional Coordination & Delivery:
Orchestrate complex, multi-team initiatives spanning platform modernization, AI integration, and infrastructure transformation
Facilitate alignment between engineering teams, product managers, business stakeholders, and external partners
Drive resolution of cross-functional blockers, technical dependencies, and resource conflicts
Establish and maintain program dashboards, metrics, and reporting mechanisms to provide visibility into progress and risks
Coordinate release planning and deployment strategies across multiple engineering teams and product areas
Process Optimization & Operational Excellence:
Analyze and optimize program delivery processes, identifying opportunities to improve efficiency, predictability, and quality
Partner with engineering leadership to enhance Agile/Scrum practices, sprint planning, and retrospective processes
Implement robust program tracking and monitoring systems to ensure adherence to timelines, budgets, and quality standards
Drive adoption of modern delivery practices including CI/CD pipeline optimization, feature flagging, and progressive deployment strategies
Establish program-level observability and metrics to enable data-driven decision making and continuous improvement
AI & Innovation Program Management:
Collaborate with product and engineering teams to manage the technical execution of AI-driven features and capabilities
Coordinate AI/ML model development, integration, and deployment processes across the platform
Facilitate cross-functional alignment on AI roadmap priorities, technical feasibility, and business value delivery
Ensure proper governance and compliance frameworks for AI initiatives in the healthcare domain
Stakeholder Management & Communication:
Serve as primary liaison between engineering teams and executive leadership, providing regular updates on program status, risks, and achievements
Facilitate weekly, monthly, quarterly business reviews, and strategic planning sessions
Build and maintain strong relationships with product managers, business leaders, and external partners
Drive consensus building on critical program decisions, trade-offs, and strategic pivots
Coordinate budget planning and resource allocation processes to ensure optimal program investment
Compliance & Risk Management:
Partner with security, compliance, and IT teams to ensure all program deliverables meet regulatory requirements including SOC 2 Type 2 and HIPAA compliance
Establish risk management frameworks and mitigation strategies for complex technical programs
Drive implementation of security-by-design principles and compliance validation processes
Coordinate third-party vendor management and integration activities
Required SkillsEDUCATION
Bachelor's degree in Computer Science, Engineering, Business, or related technical field; Master's degree preferred
EXPERIENCE
6+ years of progressive experience in technical program management, with a focus on large-scale software platform initiatives
SKILLS/ABILITIES
Proven track record of successfully delivering complex, multi-team programs in fast-paced, high-growth environments
Experience managing programs in regulated industries, particularly healthcare, with knowledge of compliance requirements
Technical Program Management Expertise:
Deep expertise in modern software development methodologies including Agile, Scrum, Kanban, and scaled agile frameworks (SAFe, LeSS)
Extensive experience with program management tools and platforms (Jira, Confluence, Monday.com, Asana, or similar)
Strong understanding of modern software architecture patterns, microservices, containerization, and cloud-native technologies
Experience with CI/CD pipelines, SRE principals, DevSecOps practices, and infrastructure-as-code implementations
Familiarity with observability and monitoring tooling for distributed systems
Platform & Technology Knowledge:
Understanding of modern backend technologies including C#/.NET Core, JavaScript/TypeScript, and Node
Knowledge of containerization (Docker), orchestration (Kubernetes), and public cloud platforms (AWS, Azure, GCP)
Experience with event-driven architectures, API management (REST, GraphQL, gRPC), and service mesh technologies
Familiarity with data platforms, streaming architectures (Kafka), and AI/ML integration patterns
Understanding of security frameworks and compliance standards in cloud environments
Leadership & Communication Skills:
Exceptional stakeholder management and communication skills, with ability to influence without authority
Proven ability to drive alignment across diverse, cross-functional teams and manage competing priorities
Strong analytical and problem-solving skills with experience in data-driven decision making
Track record of mentoring and developing junior program managers and process improvement champions
Experience facilitating executive-level meetings and presenting to C-level stakeholders
Strategic & Business Acumen:
Demonstrated ability to translate business strategy into actionable technical program plans
Experience with budget management, resource planning, and vendor management
Strong understanding of healthcare industry dynamics and technology transformation challenges
Proven ability to operate effectively in ambiguous environments while maintaining focus on outcomes
Experience driving cultural change and process transformation initiatives
PREFERRED QUALIFICATIONS
PMP, Scrum Master, or other relevant program management certifications
Experience with healthcare technology platforms and interoperability standards (HL7, FHIR)
Background in platform migration or modernization programs
Experience with AI/ML program management and productionization
Previous experience in high-growth startups or scale-up environments
Technical background with hands-on software development experience
WORKING CONDITIONS
This is a hybrid role, greater Chicago area preferred
Fast-paced, deadline-driven work environment
Frequent collaboration and communication across teams
Standard office hours with occasional extended hours during peak periods
Requires regular use of computers, phones, and video conferencing tools
Occasional travel to corporate office or offsite meetings (e.g., 5-10% travel)
Business Office Coordinator
Sunrise Senior Living job in Park Ridge, IL
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Park Ridge
**Job ID**
2025-235651
**JOB OVERVIEW**
The Business Office Coordinator (BOC) is responsible for assisting the community with business administration, human resources, and system related business processes such as, Payroll and Human Resources Administration, Recruitment Administration and Process, Information Monitoring/Process and Systems, Financial Systems Close and Management, Business Processes-Key Controls, Technical/Professional Knowledge, and Quality Assurance.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Payroll & Human Resources**
+ Create and maintain team member personnel information in appropriate systems; Human Resources Information System (HRIS), timekeeping system, Applicant Tracking System (ATS).
+ Ensure team members follow applicable federal, state, local laws/provincial labor/labour laws, and Sunrise timekeeping policies in recording/punching hours worked.
+ Process payroll and follow established business processes and "Do It Daily" processing activities and submit accurate bi-weekly payroll by established schedule.
+ Coordinate, maintain, and update team member benefits administration and is a resource to direct team members for answers and resolutions.
+ Complete payroll reconciliation per Sunrise internal business controls.
+ Process and manage unemployment and worker's compensation claims and update claim activity as necessary.
+ Clearly communicate and convey information and ideas through a variety of messages that engages the audience.
+ Champion the team member on-boarding and welcome orientation process, maintain personnel files and binders according to applicable federal, state, local laws and regulations/provincial labor/labour laws, and Sunrise policy.
+ Partner with leadership team by championing the overall recruitment process; process candidates in the ATS system and perform background screenings, license verifications, and other required screenings/verifications per applicable federal and state laws/provincial labor/labour laws and Sunrise policy.
+ Maintain training compliance and records and performance appraisal records and perform ongoing data entry into the Sunrise University portal.
**Information Monitoring, Process, and Systems**
+ Set up ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines, and reporting.
+ Perform business processes in the following technology systems:
+ Billing system.
+ Time keeping management system.
+ Recruitment Applicant Tracking System.
**Financial System Close and Management**
+ Understand and utilize financial data and tools to accurately reflect the business performance.
+ Follow monthly accounting calendar and scheduled tasks to ensure all financial data expectations and deadlines are met.
**Business Processes - Key Controls**
+ Ensure business controls are followed with company policy and completed for each business area.
+ Assist in providing audit materials and information as requested.
+ Meet business process deadlines consistently.
+ Execute business processes to ensure completeness and consistency in compliance to standard operating procedures (SOP).
+ Maintain and organize audit materials and information for audit review.
+ Complete and verify accuracy of payroll and census reconciliation and email to Regional Business Manager by deadline.
**Quality Assurance & Safety**
+ Focus on Resident Centered Care and quality.
+ Develop a thorough working knowledge of current and evolving federal, state/provincial laws and regulations/provincial labor/labour laws, and policies for business controls and compliance.
+ Review, read, notate, and initial Daily Log to document and learn about pertinent information.
+ Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety and promoting Risk Management programs and policies and adhering to safety rules and regulations.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout.
**Financial Management**
+ Assist in the presentation and value of Sunrise's products and services for our residents, families, team members, and targeted referral sources.
+ Assist the Executive Director (ED) in completing the annual community budget.
+ Understand and manage the department budget to include labor/labour and other expenses and its impact on the community's bottom line.
+ Assist with review of monthly financial statements.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
+ Coordinate with the community team to achieve maximum staff economies and cross training when applicable.
**Training, Leadership and Team Member Development**
+ Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
+ Develop a working knowledge of state regulation/provincial labor/labour laws and ensures compliance through supervising and coaching team members.
+ Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.
+ Assist with team member staffing and scheduling according to operational and budgetary guidelines.
+ Ensure daily review of timekeeping practices and payroll reports.
+ Coordinate the community performance appraisal process and reporting.
+ Hold team accountable and correct actions when necessary and document for record keeping.
+ Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
+ Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Competent in organizational and time management skills
+ Ability to handle multiple priorities
+ Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
+ Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this are representative of the knowledge, skills, and abilities required.
+ Associate degree or bachelor's degree preferred or a minimum of two (2) years' experience in business finance/accounting AND two (2) years' experience in a human resource generalist role
+ Supervisory and management experience including hiring staff, coaching, and performance management of daily operations
+ Demonstrates excellence in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ my FlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Park Ridge_
**Type** _Full-Time_
**_Location : Address_** _1725 Ballard Road_
**_Location : City_** _Park Ridge_
**_Location : State/Province (Full Name)_** _Illinois_
**Salary Range** _USD $24.25 - USD $32.35 /Hr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
Nurse Case Manager - Wheaton [8:30am - 5pm, Mon - Fri]
Wheaton, IL job
RN Registered Nurse, Do You have Experience in Home Care and/or Home Health?
Immediately Hiring an RN Case Manager to Join our Team in Wheaton, IL!
-
Your Pay!
($70,000 - $80,000 / year)
Your Schedule!
Monday through Friday from 8:30am to 5pm, plus some weekends as needed
Local Travel will be required to client homes and facilities, mileage reimbursement provided
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Before You Apply, Make Sure You Qualify!
You have at least 1 year of paid RN experience? (3 - 5 years of clinical experience with 1 year of experience in a home health agency, primary care clinic, or health facility preferred.)
You have a current unrestricted Registered Nursing (RN) license in the state of Illinois?
You have a valid vehicle with insurance, & can reliably commute to this job's location?
You understand regulatory compliance with state and federal regulations and can adhere to HIPAA and maintain client confidentiality?
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Sound like You? Click Apply Now!
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Your Responsibilities!
Conduct Nursing and/or Needs Assessment at the start of care
Conduct meet and greets on new field staff placements
Monitor and coach home nursing and home services field staff
Review nursing notes, and coach field staff to improve quality
Review weekly care notes for quality of documentation and changes in patient condition requiring revisions to the Plan of Care.
Case management: contact families, coordinate care, field visits - home and facility, communicate changes in Plan of Care. Obtain the physician's signature approval as necessary.
Foster trusted relationships with peers and referral sources in facilities
Rotating on-call schedule
Administer prescribed medications and treatments per approved nursing techniques
Conduct field supervisory visits, and perform competency reviews on field staff skills as needed
Perform field injections, medication set-ups, and blood draws as time permits
Observe patient, record significant conditions and reactions, and notify supervisor or physician of patient's condition and reaction to drugs, treatments and significant incidents
Take and record patients' vital signs to detect deviations from normal and assess the condition of the patient
Respond to life-saving situations based on nursing standards, policies, procedures, and protocol
Document nursing history and physical assessment for assigned patients
Initiate a patient education plan according to the individualized needs of the patient as prescribed by the physician and/or Agency policy including patient and family instruction
Work with the Physician and family to ensure that Discharge planning is communicated to the patient
Other duties as assigned
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Your Benefits!
Advancement Opportunities Available!
Generous Paid Time Off Awards!
Mileage Reimbursement
Weekly Pay - Direct Deposit
Health Benefits & Telehealth
IRA Matching
Employee of the Month, Exclusive Employee Discounts, & Gift Programs
$100 Employee Referral Bonus
Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!
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Join the fastest-growing Care Team in & around Wheaton, IL!
Click Apply,
we'd love to see an Application from You!
#RN #NurseCaseManager
Auto-ApplyAssociate Director of Sales
Sunrise Senior Living job in Naperville, IL
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Naperville
**Job ID**
2025-228640
**JOB OVERVIEW**
The Associate Director of Sales (ADOS) is responsible for supporting and assisting the Sales and Marketing team in achieving the Community's occupancy and revenue goals. Responsibilities include assisting the Sales and Marketing team in managing the community's sales and marketing database (CRM), maintaining appropriate sales collateral, supporting the scheduling and execution of on-site sales and marketing events, coordinating resident move in administrative to in-person activities. In addition to these core duties the ADOS may, under the supervision of the Director of Sales (DOS), Director of Sales and Marketing (DSM), or Sales Specialist (SS), work to advance leads through the sales process. This work may include conducting callouts, taking call-ins, and conducting presentations with internal customers.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
+ Assist the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system.
+ Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
+ Support the Executive Director (ED), DSM, and DOS in building a trusting and positive relationship with prospects by understanding the Sunrise product and how Sunrise can meet the customers' needs.
+ Assist the ED, DSM, and DOS by ensuring model suite(s)/apartment(s) are well maintained and presentable.
+ Support the ED, DSM, and DOS in setting, tracking, and accomplishing sales goals in a timely manner.
+ Demonstrate effective telephone skills producing qualified leads and appointments.
+ Prepare the resident's Administrative File according to Sunrise and state/province specific regulatory requirements where applicable.
+ Manage the move-in process as outlined in the Resident Move-In Checklist.
+ Meet with the resident and/or family on the day the Move-In Fee is placed and review the Move-In Packet ensuring all information is explained.
+ Coordinate and facilitate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC).
+ Ensure all Sunrise and required state/province forms are completed by the resident and/or family on or before move-in date.
+ Schedule the Resident Agreement Signing on Move-In day, collect any remaining paperwork, and review the welcome packet with the resident and family member(s).
+ Orientate the resident and family to the community, present the room to the resident and family, and explain the telephone and emergency procedures systems and other services (hair care/salon, transportation, activities, etc.).
+ Arrange lunch or dinner for the resident and family members on Move-In day.
+ Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist.
+ Communicate any necessary suite/apartment readiness needs with the Maintenance Coordinator.
+ Maintain an open and ongoing dialogue with the resident and/or family from the time the Move-In Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs.
+ Initiate communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific forms.
+ Assist the resident and family members in making the emotional connection to the new community through awareness, integration, and socialization techniques and engaging activities.
+ Maintain and protect the confidentiality of resident information at all times.
+ Facilitate the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family as applicable for new communities.
+ Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout.
+ Participates as a member of a team and commits to working toward team goals.
+ Demonstrate our Team Member Credo in daily interactions with others.
+ Commit to serving our residents and guests through our Principles of Service.
+ Contribute to the overall engagement programs and processes (customer and team member engagement).
+ Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
+ Support sales team in executing successful sales and marketing events.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities
+ Possess excellent phone, written and verbal skills for effective communication
+ Ability to facilitate small group presentations
+ Competent in organizational and time management skills
+ Demonstrates good judgment, problem solving, and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ One (1) year of experience in a sales support role and/or two (2) years of experience as a Sunrise Team Member
+ Previous customer service or sales experience
+ Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ my FlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work _**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Naperville_
**Type** _Full-Time_
**_Location : Address_** _960 East Chicago Avenue_
**_Location : City_** _Naperville_
**_Location : State/Province (Full Name)_** _Illinois_
**Salary Range** _USD $19.45 - USD $24.35 /Hr._
**Variable Compensation** _No Bonus or Commissions_
Sunrise Senior Living is an Equal Opportunity Employer.