Account Director jobs at Sunshine Sachs - 1080 jobs

Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Director At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. Those in business development at PwC will focus on identifying and pursuing new opportunities to drive growth and expand the Firm's client base. Your work will involve building relationships, conducting market research, and developing strategic plans to drive revenue and achieve business objectives. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: * Lead in line with our values and brand. * Develop new ideas, solutions, and structures; drive thought leadership. * Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. * Balance long-term, short-term, detail-oriented, and big picture thinking. * Make strategic choices and drive change by addressing system-level enablers. * Promote technological advances, creating an environment where people and technology thrive together. * Identify gaps in the market and convert opportunities to success for the Firm. * Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Brand Management, Marketing and Sales team you will drive business development efforts and cultivate long-term relationships with Technology Alliances and clients. As a Director you will set the strategic direction, oversee multiple projects, and maintain impactful executive-level client relations while fostering an environment of integrity and collaboration. Responsibilities * Oversee multiple projects to confirm timely and quality delivery * Identify market opportunities and develop strategies to capitalize on them * Mentor team members to enhance their professional growth and capabilities * Promote a culture of excellence and uphold the firm's values What You Must Have * High School Diploma * 8 years of sales, marketing or PwC experience What Sets You Apart * Bachelor's Degree in Business Administration/Management, Marketing, Economics, Computer and Information Science preferred * Demonstrating thought leadership in professional services selling * Building and sustaining long-term relationships with clients * Showcasing success in individual contributor sales roles * Understanding industry structures and emerging issues * Leading and coaching complex sales processes * Overcoming objections to secure business * Thriving in unstructured and evolving environments * Projecting executive presence with C-level executives Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $122,500 - $423,780. For residents of Washington state the salary range for this position is: $122,500 - $504,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know. Walker Sands is seeking a seasoned Account Director who can lead a portfolio of complex integrated and point solution programs that leverage SEO, paid media, creative, brand and strategy, marketing automation, PR and social media services. This Director will work with our channel experts to drive results for B2B technology clients and become invaluable extensions to our clients' marketing teams. As a senior member of the Client Services team, the Account Director will be accountable for the success and growth of some of the agency's highest-value clients. The Account Director will act as a senior client contact and strategic advisor, work with our services teams to define program goals and strategies, manage client health and renewals, and support sales pitches. The Account Director will provide senior client management for a mix of AOR accounts, integrated programs and point-solution client accounts. Responsibilities Lead medium to large point-solution and multi-service accounts as the primary day-to-day contact and hands-on client account leader. Serves as a senior point of contact for both internal service teams and external clients; works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals. Provide department leadership including: manage utilization for those in the coaching tree, contribute to department process improvement and innovation, and develop department training. Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices. Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions. Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team. Proactively identify opportunities for account growth and work with clients and internal teams to develop and implement plans to capitalize on them. Coach junior Account Management team members, including Associate Account Directors and Senior Account Managers. Inspire, mentor and motivate team members to produce great work and develop competence. Demonstrate understanding of account and project profitability levers, including scoping, pricing, rates and staffing. Drive increased profitability of accounts over time. Operate a profit-minded approach to managing account resources. Run internal account team planning meetings, high-level client strategy meetings and account review meetings. Produce and present client-facing reports that demonstrate the business value of our programs to clients. Oversee client billing, profitability and contract renewal for assigned accounts. Experience At least 7-10 years leading client accounts in a marketing and/or creative agency. Understanding of all aspects of digital marketing. Experience working with and/or managing cross-disciplinary teams in a matrix account team structure. Demonstrated ability to communicate with and present to executive and C-level client contacts. Ability to work under pressure and manage multiple priorities simultaneously. Proficiency in project management tools and software. Excellent listening, negotiation and presentation skills. Excellent verbal and written communication skills. Compensation & Benefits: We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEI are top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, as well as benefits. Below is the starting salary for this role: Starting Salary: $110,000 - $114,950 a year Placement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equity. Starting salaries are not inclusive of a full range of compensation for this role and are instead meant to reflect the expected beginning salary for a new hire. Merit-based increases can be earned after time in role. Total Rewards Package: 🩺 Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more. 💰 Retirement Savings: Employer-matched 401(k) and access to financial planning services. 🌴 Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year. 🏡 Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams. 🎉 Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift. 👶 Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more. 📚 Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally. 🌟 Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here! #LI-Hybrid

Exiger Government Solutions helps US and International governments and Defense Industrial Base companies surface and mitigate their supply chain, customer, and vendor risk exposures which, undetected, present critical threats to the safety and well-being of their most valuable assets. We are expanding our sales organization and looking for a skilled SaaS Sales Executive who is passionate about making the world a safer and more transparent place to succeed. With unlimited upside, Exiger's go-to-market team arms customers with technology solutions powering their critical business decisions with speed and confidence. This quota-bearing role suits ambitious and self-propelled individuals who are capable of prospecting, following up on leads quickly, actively listening, conveying the value proposition of newly introduced technology, and forming strong relationships with their clients. Exiger is in the middle of a period of explosive growth requiring dynamic team members who are excited to be part of building and shaping a winning and mission-focused team. While the ability to work autonomously is a must, commitment to team and culture is just as important. What You'll Do: Meet sales quotas Call on and pitch senior executives with confidence Prioritize outcome-focused activities like prospecting, pitching, and closing Learn the value proposition of Exiger's technology-enabled solutions and effectively position with knowledge of a target's biggest risk priorities Become proficient with Exiger suite of SaaS tools and to deliver tailored and compelling demonstrations Develop relationships across the business to support the overall mission of Exiger Commit to a mindset of delivering excellence through continuous improvement Grow relationships across new customers to mine for expanded partnership opportunities Utilize CRM tools actively to manage leads, campaigns, and pipeline Learn elements of competitive products and effectively sell against them Own responsibility for progress to plan, pipeline value, and personal conduct Thrive in a fast-paced, high-performing environment What You Need: Bachelor's degree in business administration, marketing, or related 5+ years experience in new-logo B2B SaaS sales role with a proven track record of success with U.S. Federal government customers Experience with MEDDIC sales methodology is preferred Supply chain experience is a preferred Extensive customer service experience Ability to increase customer engagement Knowledge of customer relations management software and MS Office Outstanding communication and negotiation skills Analytical and time management skills We're an amazing place to work. Why? Discretionary Time Off for all employees, with no maximum limits on time off Industry leading health, vision, and dental benefits Competitive compensation package 16 weeks of fully paid parental leave Flexible, hybrid approach to working from home and in the office where applicable Focus on wellness and employee health through stipends and dedicated wellness programming Purposeful career development programs with reimbursement provided for educational certifications #LI-Hybrid Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards. Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Director At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. Those in business development at PwC will focus on identifying and pursuing new opportunities to drive growth and expand the Firm's client base. Your work will involve building relationships, conducting market research, and developing strategic plans to drive revenue and achieve business objectives. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: * Lead in line with our values and brand. * Develop new ideas, solutions, and structures; drive thought leadership. * Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. * Balance long-term, short-term, detail-oriented, and big picture thinking. * Make strategic choices and drive change by addressing system-level enablers. * Promote technological advances, creating an environment where people and technology thrive together. * Identify gaps in the market and convert opportunities to success for the Firm. * Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Brand Management, Marketing and Sales team you will drive business development efforts and cultivate long-term relationships with Technology Alliances and clients. As a Director you will set the strategic direction, oversee multiple projects, and maintain impactful executive-level client relations while fostering an environment of integrity and collaboration. Responsibilities * Oversee multiple projects to confirm timely and quality delivery * Identify market opportunities and develop strategies to capitalize on them * Mentor team members to enhance their professional growth and capabilities * Promote a culture of excellence and uphold the firm's values What You Must Have * High School Diploma * 8 years of sales, marketing or PwC experience What Sets You Apart * Bachelor's Degree in Business Administration/Management, Marketing, Economics, Computer and Information Science preferred * Demonstrating thought leadership in professional services selling * Building and sustaining long-term relationships with clients * Showcasing success in individual contributor sales roles * Understanding industry structures and emerging issues * Leading and coaching complex sales processes * Overcoming objections to secure business * Thriving in unstructured and evolving environments * Projecting executive presence with C-level executives Travel Requirements Up to 60% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $122,500 - $423,780. For residents of Washington state the salary range for this position is: $122,500 - $504,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

The Role Wpromote is looking for a Senior B2B Account Director (ABM Focus) to support the growth, retention, and strategic direction of some of our largest B2B clients. You will partner with clients both strategically and tactically, bringing deep experience in digital marketing, lead generation, and customer acquisition across long sales cycles and multi-stakeholder buying journeys. As a Senior Account Director, you will serve as a key relationship team member and partner with clients on both a strategic and tactical level. You will provide support in relationship management, integrated digital marketing, and marketing strategy to help drive critical success for clients' businesses. This position will also draw on strategy, including understanding of business and marketing objectives; measurement and analysis; and project management skills, including project definition, scope, and risk management. This role will focus specifically on managing and growing complex B2B client relationships, including SaaS, services, and enterprise accounts. At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek's Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what's possible in marketing. We offer:-Remote-first culture-Unlimited PTO-Extended Holiday break (Winter)-Flexible schedules-100% paid parental leave-401(k) matching-Medical, Dental, Vision, Life, Pet Insurance-Sponsored life insurance-Short Term Disability insurance and additional voluntary insurance-Annual Class Pass credits and more! The anticipated annual salary for this role will range from $120,000- $145,000, based on consideration of a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state's salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary due to skills, experience, and available budget. The total compensation package for this role will include benefits (listed above). *This position may be performed remotely in most states within the US, with some exclusions. **We have office hubs in Los Angeles, Chicago, and New York, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!***This position is not eligible for immigration sponsorship Important Notice: Beware of Job Scams Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity. #LI-SD#LI-RemoteYou Will Be Managing the client relationship and act as the lead point of contact for all client requests Seeking opportunities to advance the client relationship and identify new business opportunities Developing a deep understanding of each client's business, category, market, buying committee, competitive landscape, and ideal customer profile (ICP) Proactively bringing strategic and innovative ideas to client engagements based on working with Wpromote specialists and understanding cross-channel marketing dynamics Owning all aspects of the statement of work - including management of deliverables, drafting new versions during renewal periods and change orders when required Leading weekly client status calls, quarterly business reviews, and other client meetings Overseeing the development of integrated marketing plans across multiple channels (Social, Programmatic, YouTube, etc) Interpreting data from analytics and CRM/MAP platforms (e.g. GA4, Salesforce, 6sense, Demandbase, Marketo, Pardot, HubSpot, etc.) to assess paid media performance, ensure alignment with client goals, and identify opportunities to drive down-funnel engagement and growth Managing overall account profitability, including approving and tracking agency hours and identifying potential issues, as well as opportunities Collaborating with Strategy, Creative, Media Channel, and Martech teams to implement full-funnel campaigns that drive qualified pipeline and measurable revenue impact Serving as quality control for all deliverables Develop and motivate account team members. Potential to manage 1-2 people directly. You Must Have 6-8 years experience managing client relationships across SaaS, professional services, or other complex solution categories in an agency environment 4+ years of B2B client management experience Strategic experience executing digital marketing strategies across search (paid and organic), social media, and email channels Experience managing full-funnel digital campaigns (awareness through sales enablement) with long buying cycles and multiple decision-makers An understanding of the B2B sales cycle, funnel stages (MQA to closed/won), and the ability to align marketing programs to revenue KPIs Experience leveraging CRM and intent data platforms (e.g., Salesforce, HubSpot, 6sense, Demandbase) to inform strategy and reporting The ability to translate complex paid media and attribution results into clear insights for VP and C-suite client stakeholders Analytical and logical; standard strategic marketing skills (competitive assessment, industry analysis, SWOT, etc) Experience in successfully managing multiple enterprise-sized clients simultaneously with combined media budgets of >$80M The ability to work in a “team structure” that fosters collaboration An energetic attitude and passion about your career Strong ability to prioritize and manage multiple tasks and projects simultaneously, and work under pressure to meet deadlines Solid and proven ability to help lead a team Bachelor's degree in Marketing, Communications, or related field Nice to Have Familiarity with multi-touch attribution and media mix modeling Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

The Client Executive - Energy will play a pivotal role in driving the sales and revenue growth of professional services and products tailored to the utility industry. This senior leadership position requires a dynamic individual with deep industry expertise and a proven track record of success in tax or accounting roles within utilities. The primary focus will be on developing and executing comprehensive account strategies, building and maintaining relationships with key decision-makers, and positioning PowerPlan as a leading provider of Tax and Accounting solutions for the utility sector. Acting as a subject matter expert, the Client Executive will partner closely with sales representatives to close complex deals, providing the necessary expertise to effectively communicate the value of PowerPlan's offerings. This role involves significant collaboration with various internal teams, including Product Development, Marketing, and Customer Success, to ensure alignment of sales strategies with product roadmaps and to drive customer satisfaction. The Client Executive will also be a thought leader in the industry, attending and presenting at key industry events to stay abreast of market trends and support PowerPlan's growth and profitability. Desired Candidate Profile We are looking for a highly experienced accounting professional with extensive and diversified leadership experience in the regulated utility industry, specializing in regulatory plant and tax accounting. A proven record of success in managing teams and providing tax support in regulatory proceedings, Skilled in PowerPlan tax and plant accounting software and knowledgeable about GAAP, regulatory, and tax compliance. An ideal candidate would be: Analytical and Efficient: With a demonstrated background in tax filing, financial analysis, federal and state regulation operation, technical writing, tax law research, depreciation study filings, regulatory compliance maintenance, report preparation, and auditing. Experience in the Electric and Gas Industry: Utilizes excellent interpersonal skills to liaise with external business partners, internal teams, and senior leadership. A Proven Problem Solver: With an aptitude for resolving issues, ensuring accuracy, and minimizing tax exposure. Responsibilities Key Performance Objectives Develop and Implement Account Strategy: Increase account engagements within targeted Utility accounts. Work closely with sales teams to identify opportunities and assist in closing complex deals. Complete the development and initial implementation of the strategic and tactical plans to meet these goals within the first 6 months. Build and Maintain Client Relationships: Be a trusted advisor to the highest-level decision-makers for current and prospective Utility customers. Facilitate business development through face-to-face meetings and provide leadership of all business development activities. Serve as Subject Matter Expert for our solutions: Communicate the value proposition of PowerPlan's products and services. Deliver and coach others on high-impact presentations and workshops. Develop and maintain a strong knowledge base of PowerPlan's products and services. Attend industry events and become a recognized presence in the Utility industry that affirms PowerPlan as a thought leader in the market. Customer Feedback and Product Development: Gather and relay customer feedback to the product development team to inform product roadmaps. Collaborate with Product Development and Marketing teams to align sales strategies with product roadmaps. Qualifications Educational Background: Bachelor's degree required; MBA or advanced degree preferred. Industry Experience: 10+ years of experience in tax or accounting roles, business development, or direct industry experience within the utilities sector, with specific expertise in utilizing PowerPlan's solutions. Technical Proficiency: Strong technical background with experience in software solutions, cloud computing, SaaS, and enterprise software. Communication Skills: Excellent communication and presentation skills, with the ability to convey complex technical concepts to diverse audiences within the utility industry. Strategic Thinking: Strategic thinker with strong problem-solving skills and the ability to work collaboratively across departments. Travel Willingness: Willingness to travel as needed to support sales efforts and customer engagements within the utility sector. PowerPlan is an EOE *************************************************

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know. Walker Sands is seeking a seasoned Account Director who can lead a portfolio of complex integrated and point solution programs that leverage SEO, paid media, creative, brand and strategy, marketing automation, PR and social media services. This Director will work with our channel experts to drive results for B2B technology clients and become invaluable extensions to our clients' marketing teams. As a senior member of the Client Services team, the Account Director will be accountable for the success and growth of some of the agency's highest-value clients. The Account Director will act as a senior client contact and strategic advisor, work with our services teams to define program goals and strategies, manage client health and renewals, and support sales pitches. The Account Director will provide senior client management for a mix of AOR accounts, integrated programs and point-solution client accounts. Responsibilities Lead medium to large point-solution and multi-service accounts as the primary day-to-day contact and hands-on client account leader. Serves as a senior point of contact for both internal service teams and external clients; works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals. Provide department leadership including: manage utilization for those in the coaching tree, contribute to department process improvement and innovation, and develop department training. Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices. Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions. Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team. Proactively identify opportunities for account growth and work with clients and internal teams to develop and implement plans to capitalize on them. Coach junior Account Management team members, including Associate Account Directors and Senior Account Managers. Inspire, mentor and motivate team members to produce great work and develop competence. Demonstrate understanding of account and project profitability levers, including scoping, pricing, rates and staffing. Drive increased profitability of accounts over time. Operate a profit-minded approach to managing account resources. Run internal account team planning meetings, high-level client strategy meetings and account review meetings. Produce and present client-facing reports that demonstrate the business value of our programs to clients. Oversee client billing, profitability and contract renewal for assigned accounts. Experience At least 7-10 years leading client accounts in a marketing and/or creative agency. Understanding of all aspects of digital marketing. Experience working with and/or managing cross-disciplinary teams in a matrix account team structure. Demonstrated ability to communicate with and present to executive and C-level client contacts. Ability to work under pressure and manage multiple priorities simultaneously. Proficiency in project management tools and software. Excellent listening, negotiation and presentation skills. Excellent verbal and written communication skills. Compensation & Benefits: We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEI are top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, as well as benefits. Below is the starting salary for this role: Starting Salary: 100,000 - 104,500 a year Placement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equity. Starting salaries are not inclusive of a full range of compensation for this role and are instead meant to reflect the expected beginning salary for a new hire. Merit-based increases can be earned after time in role. Total Rewards Package: 🩺 Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more. 💰 Retirement Savings: Employer-matched 401(k) and access to financial planning services. 🌴 Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year. 🏡 Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams. 🎉 Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift. 👶 Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more. 📚 Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally. 🌟 Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here! #LI-Hybrid

Title: Director / VP, Client Engagement (Quantitative Research) Salary: Commensurate with Experience Contact: Daniel Wilberschied - ***************************** A fast-growing, insights-driven consultancy is seeking a strategic, presentation-savvy Director or VP of Client Engagement to join their remote team. This role is central to shaping and delivering quantitative research in a way that truly moves the needle for clients. Not only uncovering insights, but articulating them through bold, clear, and business-ready deliverables. What You'll Do: Lead the development of high-impact, executive-ready deliverables: from data synthesis to polished PowerPoint decks that clearly guide decisions Write with purpose: craft succinct, well-reasoned narratives that distill complexity into actionable strategy with no fluff, no ambiguity Translate raw data into focused storylines with strategic implications, bringing clarity and confidence to the “so what?” and “now what?” Shape deliverables that stand on their own: visual, verbal, and analytical clarity that resonates even when the presenter isn't in the room Serve as the trusted voice to clients, driving engagements from kickoff through delivery with thought leadership and top-tier client service Collaborate across internal functions (analytics, design, strategy) to refine thinking, tighten narratives, and deliver with excellence Contribute to proposal development, project scoping, and occasional qual-quant integration What We're Looking For: 8+ years of experience in custom quantitative market research Proven ability to own and elevate client deliverables from concept to final readout Skilled in shaping data into strategic insights and writing deliverables that are crisp, confident, and client-centric Mastery of PowerPoint, including structuring a clear flow, building impactful visuals, and writing slide copy that drives action Strong command of methodologies (segmentation, tracking, copy testing, etc.) and comfort with advanced analytics (e.g., regression, MaxDiff) Meticulous attention to detail, able to spot gaps in logic or clarity before the client does Executive presence and a natural ability to “think on paper” in ways that inspire trust and drive business outcomes Why Join? Deliver work that doesn't just report data, it influences decisions and drives growth Join a collaborative, insight-obsessed team committed to excellence and clarity Work remotely in a flexible environment while making a visible impact on high-profile client initiatives

Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. The Managing Director, Client Development, will be responsible for playing a leading role in our organic growth strategy and for coaching and managing the Sales team in their assigned markets. This role is a face of Mercer Advisors in the markets and supports organic growth through the addition of new clients. The Managing Director, Client Development, is also expected to contribute to Mercer Advisors overall through active engagement in leadership committees, strategic initiatives, and corporate programs. Essential Job Functions for this role include: Works with Client Development Leadership to help design and implement strategies that drive new client growth. Manages and leads Reginal Vice Presidents to ensure they are meeting and exceeding performance objectives & achieving their full potential. Directly engages in high value prospect opportunities and wholesaling opportunities (side by side with RVPs). Effectively coaches and mentors Regional Vice Presidents, assists in training new RVPs as they join the team. Improves RVPs productivity by sponsoring critical national initiatives to improve the sales process, marketing materials, technology and training beyond their own market. Acts as an Ambassador of Mercer Advisors and supports the sales team to foster positive partner and new client relationships by maintaining relationships with key members of partner teams. Ensures adherence to company performance standards as well as company policies and procedures. Knowledge, Skills, and Abilities: Bachelor's degree. At least 15 years of experience building relationships with and mentoring and managing financial services professionals, guiding teams to realize their potential, building culture, evaluating performance, recruiting, ensuring clear and consistent communication. Track record of success in helping sales professionals grow their practices in a client centric model; Creating an environment where high-touch client experience is the norm; escalating and dealing with issues when necessary. Experience communicating the benefits of a wealth management platform to potential clients and M&A partners; Telling the firm's story when working with RVPs in the channels as well as in the M&A sales process. Negotiation experience that involves listening, persuading, and developing mutually beneficial solutions Excellent Client Focus and client-oriented position, but sales aptitude and experience are also highly desired Strong decision-making, judgement, problem-solving, analysis and project management skills Series 65 or Series 66 or CFP Experience using CRM systems (Salesforce preferred) Flexibility to travel 40% of the time. Work Schedule: This professional role requires availability Monday through Friday, 8:00 AM - 5:00 PM. Working Conditions: Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a workstation. Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. This email is for accommodation requests only. Accommodations are made on a case-by-case basis. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES * Sales engagement: Driving end-to-end pursuit cycle * Consistently generate $3M of revenue from net new logos every year * Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant * Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. * Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. * Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. * Develop and communicate compelling value propositions and advance sales conversations * Drive pricing and MSA negotiations with clients as well as internal approvals * Client relationship management and networking: Forging strong relationships * Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work * Engage/develop relationships with and sell to C-suite executives * Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth * Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted * Invest in social selling - own and promote Sutherland's brand * Teaming: Collaborate to bring forth best of Sutherland * Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients * Expertise and knowledge management: Staying ahead of the curve * Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments * Track competitors' investments, footprint, new offerings; develop account-specific insights * Sales operations * Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement * Accountable for the client relationships from deal conception to closing. Qualifications * Education: Bachelor's degree, MBA preferred * 15+ years of experience in business development with depth in the Banking industry. * Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals * Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings * Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises * Experience in growing and sustaining long-term customer relationships * Resourceful, understands and leverages "The-art-of-the-possible" * Proven track record of delivering excellence through informal experience * Confident communication/ active listener with top tier skills in "telling the story" and facilitating conversation * Will win "or die trying" attitude towards goals * Top tier capacity for reasoning, logic, critical thinking & problem solving * Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

As a data-driven, strategic marketing agency, we believe our clients become stronger when they leverage the wealth of information consumers provide every day. At Targetbase, we integrate technology, analytics, creative, digital and strategy to create a better consumer experience, which improves consumer engagement and drives a more profitable outcome for clients. JOB SCOPE & PURPOSE The Account Supervisor is responsible for leading and managing agency resources to ensure the delivery of high quality service to clients in order to meet timelines and budget deliverables. He/she acts as the daily client contact and ensures that all projects for which he/she is responsible are completed on time, on specification, within scope, and on budget, while providing completed planning and documentation. The Account Supervisor demonstrates the ability to identify opportunities and grow the agency and their client's business. MAIN RESPONSIBILITIES * Manage day-to-day activities to ensure that timelines and deliverables for projects are met; manages development schedules, budgets, and deadlines (including project team meetings and updating schedules) * Own project financials; tracks fiscal budgets and internal budgets and provides account lead with accurate information for revenue forecasting and resource projections * Lead all aspects of projects including scope definition, project planning, execution of deliverables, development of estimates, and management of change requests * Quickly learn proprietary Targetbase tools, processes, and methodologies to ensure the success of projects * Take an active role in building the client's business, learning to generate new strategies and anticipate client needs * Manage procurement of any project suppliers including planning, defining terms, and required paperwork * Assist in monitoring the competitive environment and helps guide interpretations of competitive activity * Support client maintenance requests and updates to current programs * Work closely with internal cross-functional teams to determine project requirements, including SBA, Technology, and Creative * Communicate project status to stakeholders on a regular basis; ensures changes are made and communicated according to the project change control process and as agreed to by the client and other stakeholders * Liaise with client, taking the time to understand the client's needs, developing the client relationship through effective communication and interpersonal skills, and building trust through repeated, timely, and effective project delivery * With assistance from the client lead, develop the ability to provide clients with innovative short-term and long-term strategic targeting/direct marketing guidance * Assist in building and championing integration of the business across all competencies within Targetbase * Take an active role in developing direct reports (if applicable), providing mentorship and a positive work environment; assists in conducting performance reviews, as appropriate * Alongside the account lead to prepare project scope and develop project plans based on information provided and information contained in job brief * Partner with account leads to define resource skill requirements, milestones, and timelines * Actively promote a positive team dynamic and contribute to agency culture EXPERIENCE & EDUCATION * 5+ years of digital and/or omnichannel campaign experience; marketing/digital agency environment * Enthusiasm for consumer marketing and understanding of customer journey principals * Solid understanding of relational database technology and CRM principles/applications * Exposure to pharma OR high-science healthcare highly preferred (ex: Oncology, Autoimmune, and/or Respiratory therapeutic areas) highly preferred * Client-facing experience with ability to effectively manage expectations * Proven track record of effectively leading marketing projects and collaborating with cross functional teams including creative, strategy and analytics * Bachelor's Degree in Marketing, Communications, or Business Administration KNOWLEDGE & ABILITY * Professional, clear, confident communication abilities (verbal and written) with all levels of client and internal organizations * Able to independently drive/manage and ask appropriate questions, escalating when necessary * Able to handle fast-paced, demanding initiatives * Solid understanding of analytic, technology, and creative processes * Proven organizational/time management skills with a strong eye for details * Proven desire to take initiative and be a team player * Able to quickly learn and apply new ideas POSITION REQUIREMENTS * Overtime as necessary * Travel as necessary We work a hybrid schedule - 3 days in office and 2 days working from home. Candidates must local to the Raleigh area and willing to be onsite in the office 3 days each week. Targetbase is a part of Omnicom Precision Marketing Group (OPMG). OPMG aligns Omnicom's global digital, data and CRM capabilities to deliver precisely targeted and meaningful customer experiences at scale. Using its universal framework of connected data, connected intelligence and connected experiences, OPMG provides services that include data-driven product / service design, technology strategy and implementation, CRM / loyalty strategy and activation, econometric and attribution modelling, technical and business consulting and digital experience design and development. CS-RDU-25-53 #LI-EC1

Who is Prosek? We are entrepreneurial. Prosek is one of the largest independent communications and marketing firms in the U.S., with offices and strategic partners across the country and worldwide. We are specialized. Prosek provides unparalleled expertise with financial and professional services companies. We are people-centric. Our teams work together in a collegial atmosphere that breeds professional respect and friendship. We are award-winning. Join an "Army of Entrepreneurs" that was recently named a 2025 Global Agency of the Year by PRovoke Media. Overview: We're currently seeking an Account Supervisor to join our growing team. The Account Supervisor (AS) plays a lead role on their accounts, with various responsibilities as listed below. They are expected to not only demonstrate exceptional media relations skills, but also manage multiple projects and people. Additionally, as leaders and ambassadors of the firm, Account Supervisors should mentor and inspire their junior team members and peers. At Prosek, all members of our team are expected to be strong team players participating in brainstorms and creative strategy planning for clients and internal projects alike. Each member is encouraged to be entrepreneurial in their work, building their network with media and new business prospects, and is considered the "writer of their own story" here at Prosek. We encourage "unboxed" thinking and expect clever, witty, quick ideas from each member of our company. What you'll be doing: Lead your team so it delivers media results for your clients and use personal media contacts to secure effective media results Motivate and mentor junior staff to work effectively with journalists in the best interest of Prosek's clients Participate in and conduct media training sessions and media interviews Demonstrate a strong understanding of the PR craft and your client's industries, competitive environments, businesses and business plans Serve as the day-to-day client contact and manage team's work including reviewing and editing all client materials Provide solutions and suggestions to senior staff about how to troubleshoot client-related problems and help team respond to crisis situations Manage financial operations for client accounts; oversee creation and ongoing monitoring of program budgets Be responsible for reviewing and editing all written materials developed by account team and assist team members with fine-tuning their writing skills Write and develop strategic, persuasive, client documents and presentations including first drafts of senior level editorial assignments such as speeches, articles, bylines and opinion-editorials (op-eds) Help to create and take formal speaking role in client and new business presentations and identify speaking opportunities for senior management Manage the flow of account work among junior team members to ensure that client objectives are met Act as "champion" of the team and ensure that the staff is motivated, engaged and working to potential and proactively give team members feedback What makes you qualified: 5-8 years of experience B.S. in Public Relations, Communications, or a related field Strong interest in financial services, professional services, technology and/or B2B communications Adept in Microsoft Suite (Outlook, Excel, etc.) You have an eye for detail, ensuring quality assurance for team/account deliverables You're eager to actively participate in agency-wide events and activities and market Prosek to your clients and establish and maintain the reputation and perceived value of the agency What are the perks? 401(k) employer match: There is no time like the present to prepare for your future! Premium healthcare plans, including medical, dental and vision coverage: Your health comes first. Hybrid work model: 2 days in the office, 3 days from home - Pick your own schedule. 2 weeks of remote work per year: You do you! Generous Paid Time Off (PTO) package, including birthday PTO: Take time to celebrate, recharge, and reset! Custom career opportunities: Choose your own adventure! Our Core Values: Chemistry, Collaboration and Belonging: Our collegial culture inspires people with different perspectives and backgrounds to work towards common goals as we brainstorm, plan and execute on behalf of our clients and to build our business together. Grit and Hustle: We work hard. We roll up our sleeves. We are not precious or pretentious. We do not take short cuts. Instead, we put in the work and do what it takes to get the job done. The Excitement of New Challenges: We view challenges as opportunities and embrace them. They motivate us to learn and grow so that we can be the best versions of ourselves, for our clients and each other. A Workplace with Humanity: We recognize the rigor and demand of our work. We also recognize that life inside and outside of Prosek can be stressful. We work very hard to run our business with a heavy dose of humanity and to make Prosek a safe place where people enjoy the work and each other. Our Beliefs on Culture, Diversity & Belonging: We are committed to building a diverse workforce reflecting and embracing diversity of all kinds - diversity of geography, cognitive diversity, race, ethnicity, age, gender identity, sexual orientation, political affiliation, socioeconomic backgrounds. We believe having teams that represent the broader communities where we live and work creates a culture that celebrates creativity, inclusiveness and teamwork and helps us offer our global clientele of mature and emerging businesses counsel that is dynamic, rich and nuanced. The anticipated salary range for this position is $75,000-$100,000. An employee's salary is determined by a range of factors including but not limited to relevant experience, qualifications, skills, seniority, geographic location, performance, and business or organizational needs. The range listed is one component of Prosek's total compensation package for employees. Other rewards may include medical, dental and vision coverage, 401(k) matching, new business commission, paid time off, and other benefits. Prosek Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-HYBRID

About Us Sutherland is a digital transformation company focused on delivering exceptional experience for both customers and employees We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description Sutherland Global' s Travel, Transportation, Hospitality & Retail (TTHL) practice is seeking a dynamic Client Development Executive to spearhead our growth and sell the full suite of Sutherland's transformative business services and solutions into new logo organizations within the Retail space. The CDE is responsible for selling Sutherland offerings to new logo Travel accounts where Sutherland presently has no relationships. The CDE drives new logo revenues through relationship development, quality delivery and execution of all engagement that drive organic growth and strong relationships. An ideal CDE is passionate about developing and driving new client relationships and can successfully interact with senior executive level clients. This individual manages new revenue development and can lead complex multi-dimensional engagements that combine digital, consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. Roles & Responsibilities Direct business development and sales activities with new relationships within a set of base accounts Build new business with 3-5 Travel base accounts, generating $3-5M of revenue annually Establish and maintain consultative sales relationships within each prospective client organization and constantly look to meet new buyers within our clients' organization Identify opportunities to offer value through our new strategic services Thoroughly understand the client's business, both strategic and tactical, including themes and underlying issues, and align Sutherland's current and future capabilities to create client opportunities and solve business problems Sell across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services Leverage the Travel domain expertise, technical, digital and operational knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales Accountable for the client relationship from deal conception to closing Use financial acumen to position a value proposition for the client, as well as financial soundness for the organization, making the client confident in their choice to grow with Sutherland Qualifications 10+ years of experience in new logo business development for $3-5M ACV entry point accounts; proven track record of achieving multimillion-dollar sales targets Deep and broad Travel domain expertise and industry experience Proven track record of building relationships of trust with new clients at the highest levels in an organization, as well as expanding beyond the initial client to grow the company's footprint and secure winning client references Can craft a story around digital transformation, IT, customer engagement and business process transformation services in the context of the client's business strategy. Must be able to develop a transformative roadmap for the client that addresses their complex problems and needs Experience assessing large complex global organizations, identifying, prioritizing and pursuing large TAM fields of play with transformative digitally enabled domain-led, outcome-based business process and/or business process as a service (BPAAS) solutions Experience selling across multiple towers of an organization; including CEO, COO, CIO, CDO, CMO, CFO, CPO organizations Business Process and/or IT Services sector expertise with applied experience selling solutions centered around customer experience, finance & accounting, AI/ML solutions and IT services Industry sector expertise with a deep understanding of core business functions and technologies; and the ability to assess a current state versus a future state business architecture, while building a value proposition and business case to transform and deliver client business outcomes Commercial experience, acumen and creativity in helping clients shift from per unit cost pricing models to outcome-based transactional and TCO based models Experience in building and executing an individual sales plan, which includes revenue forecasting, strategic account planning with action plan Experience leveraging strategic selling and account planning tools, such as Korn Ferry Blue and Gold Sheets Knowledge and understanding of the analyst and advisor community. An orchestrator who inspires, coordinates and leads global, matrixed deal structuring teams in multiple deal types, including TCO, multi-tower, digital, consulting, managed services, etc. Confident communicator and active listener with top tier skills in “telling the story” and facilitating conversation Strong references from key stakeholders (influencers, buyers) with global players Education: Bachelor's degree, MBA Additional information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision Additional Information All your inf At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision and information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Are you our next Business Strategist? You may not be actively looking for a new role, yet there's a part of you that knows your strengths could be used more fully. You know how small businesses work at a foundational level. You can see patterns others miss. You enjoy bringing clarity to complexity. And you're at your best when you're helping entrepreneurs make smarter, steadier decisions. If you're energized by helping small business owners get out of chaos, build structure, and create a healthier business that doesn't rely entirely on them, you may be exactly who we're looking for. We're looking for someone who loves working with owners in the early stages of their business-people who need guidance on pricing, time management, basic systems, marketing, hiring their first team members, and building a foundation that will scale. If you shine when you're teaching, coaching, and giving clients clear next steps, we'd love to meet you. What the roles looks like. You'll join our Strategist team and work directly with law firm owners in our Lab program. You'll help them stabilize their business, build early systems, and learn how to operate like leaders rather than overwhelmed solo practitioners and small law firms. A typical week includes: 1:1 STRATEGY SESSIONS: You'll run structured strategy calls with clients who are building or systematizing their firm. The work includes diagnosing their challenges, helping them make decisions, and guiding them through the foundational elements of running a business. GROUP SUPPORT You'll help facilitate our weekly topic-based Q&A sessions or workshops, rotating through themes like time management, hiring fundamentals, simple marketing strategies, early systems design, and more. CLIENT PROGRESS & ACCOUNTABILITY You'll track client milestones, ensure they're making meaningful progress, and support them through obstacles like overwhelm, inconsistent follow-through, or team bottlenecks. THOUGHT LEADERSHIP You'll contribute content that helps small firm owners build better businesses. This may include articles, workshop outlines, Q&A topics, or tools for our members. TEAM COLLABORATION You'll join team meetings, collaborate on quarterly priorities, and support the development of our program, systems, and curriculum. EVENT SUPPORT You'll help us plan and facilitate our virtual and in-person events. In your first 90 days you will: Onboard into our coaching frameworks, tools, and stage-based methodology. Begin coaching your first roster of clients and learning their firms inside and out. Co-host or support a handful of group sessions or workshops. Learn how we use our internal processes and software to track client progress. Build trust with your colleagues and start contributing to our evolving curriculum for early-stage firms. What we're looking for. We hire first for judgment, curiosity, and integrity. The right person has a strong track record of helping small businesses get organized, focused, and healthier. Specifically, you should have: Experience advising, coaching, or leading small businesses through foundational growth. A strong understanding of basic business principles: pricing, packaging, financial visibility, capacity, and workflow. The ability to simplify chaos-breaking overwhelm into clear, manageable steps. Strength in systems thinking and process improvement. Familiarity with early-stage hiring, delegation, and team building. Confidence coaching owners who are anxious, reactive, or spread too thin. Excellent communication skills-you can teach concepts clearly and hold clients accountable without being harsh. The ability to manage multiple clients, deadlines, and conversations at once. You do not need to be a lawyer, nor do you need prior legal industry experience. We can teach you that. Most importantly, you should believe that small firm owners can run a successful business without sacrificing their sanity, health, or life. More about us and details you'll want to know. We're Affinity and Lawyerist (one team; two brands) and we're changing the legal industry by helping legal professionals build healthy businesses and better lives. Alongside our consulting and coaching work, we produce The Lawyerist Podcast, publish a best-selling book, speak at national conferences, and build bold partnerships with the tools and organizations reshaping the legal landscape. We also share a commitment to these Core Values: Be Inclusive. Act with Integrity. Grab the Marker. Stay Curious. Drive Change We're 100% remote, so we expect you to have reliable internet, a professional workspace, and the ability to travel for client meetings, conferences and events, and team gatherings. We work 8:30-5 ET, M-F, with flexibility and trust. We're hiring for a full-time, fully remote role. Benefits include health & dental, LTD/STD and life insurance, 401(k) matching, an Employee Assistance Program, a professional development budget, a health & wellness stipend, flexible PTO, and a team you'll be proud to work with. We embrace diversity. We strongly encourage candidates from all backgrounds to apply. If you feel unsure-please apply anyway. If you're excited about this role but feel like you're missing a piece or two, let's talk. Imposter syndrome has no place here. We don't discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. If you have a disability and there's a way we can make the interview process better, please let us know (***************************). We're happy to accommodate.

We believe… Every project can make life better. Strong relationships inspire great work. We must push boundaries and explore new ideas. Model the outcomes we aspire to create. Only together can we give it our all. At Vocon, we are proud of the diverse backgrounds, personalities, and passions of our team. But for all our differences, we are united by a core passion: creating designs that tell a story. We are an interdisciplinary Team of thinkers, makers, doers, and, most importantly, people. Our interdisciplinary team may have diverse backgrounds, but we speak with one voice. We share a passion for the power of design and a commitment to collaboration at every stage of the creative process. SENIOR WORKPLACE STRATEGIST This position requires a highly motivated, strategic thinker to join our team as a Senior Workplace Strategist. In this role, you will collaborate with diverse clients across various industries to assess their needs, define goals, and develop strategies that enhance their built environment. You will analyze complex data, distill insights, research, and generate findings to support decision-making. Additionally, you will facilitate comprehensive design strategy processes, engage stakeholders, create actionable concepts, and evaluate options. You will manage and coordinate innovative office planning and design projects, serving as a subject-matter expert in program and planning metrics, driving solutions that improve performance, engagement, and productivity. We seek emerging leaders with an entrepreneurial spirit passionate about the built environment and its impact on individuals and organizations. Through data analytics and digital tools, you will help strengthen client relationships and advance our practice. Overview Responsibilities • Lead research and program design for key workplace strategy and design efforts, performing space and utilization analysis, programming, planning research, and facilitating client workshops. • Demonstrate experience with research methodologies; analyze qualitative and quantitative data from multiple sources to determine their impact on business and organizational goals and performance criteria for building the environment and design. • Research and synthesize data regarding new office trends applicable to our marketing efforts and communicate those to marketing, business development, and project management teams. • Synthesize information and data into key insights and narratives conveyed through presentations and reports. • Develop a communication strategy based on awareness of the client's change and the impacted groups. Identify potential resistance points and develop specific plans to mitigate or address the concerns. • Lead design strategy projects and be responsible for content creation with guidance from Project Leaders. • Mentor internal design teams to improve the process, methodologies, technology, and tools used in the programming process. • Participate in firm-wide meetings to discuss design trends influencing workplace planning strategies and initiatives. • Be the catalyst for “case studies” (client-specific) and “white papers” (content-specific) for both internal and external clients. • Help strengthen and grow existing client relationships through consistent engagement and delivery of high-quality work. • Work on Research and Development of Workplace Strategies to become an expert in relevant topics such as Generational differences in the workplace, Mobility, Intelligent Workplace Compression, Sustainability, and other topics related to the people element of workplace design. Capabilities • Ability to communicate effectively with clients, consultants, contractors and team members. • Possesses excellent interpersonal, verbal, written, and graphic communication skills. Communicate and present ideas and findings clearly and concisely. Possesses executive presence. • Ability to solve practical problems and deal with a variety of situations concurrently. • Ability to supervise the responsibilities of multiple projects simultaneously. • Possess excellent organizational skills. • Comfortable working in an ambiguous environment and can work effectively within vague or evolving parameters. • Demonstrates knowledge of interior architecture and architectural design process including workplace planning, programming, and concept development phases. Knowledge and ability to create planning scenarios and test fits is a plus. Qualifications • Professional degree/master's degree in interior design, Architecture, real estate development, Planning, or a related field. • 12+ + years' experience in programming, occupancy, and space planning, and the design of the built environment (architecture, interior design). • Expertise in workplace occupancy metrics, sharing ratios, and industry occupancy trends. • Strong understanding of architectural drawings and space planning concepts. • Strong design, programming, and analytical skills. • Familiarity with design software (Revit). • Proficient in Microsoft Office Suite, InDesign, Power BI. o Proficiency in program-specific technology tools will be a plus. This description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Slightly altered or unprofessional email addresses. Vocon's recruitment team only corresponds with email addresses in the domain ‘@vocon.com. Vague job requirements or job descriptions. All of our open job opportunities and descriptions can be found on Vocon's careers page. Salary Description $90k,000- $110,000

The Evo Group is a consistently growing company providing marketing, advertising, and promotional services to industry leaders. We excel in developing unique marketing promotions that place our clients' brands in front of consumers when and where it matters most. Our success derives not only from our ability to increase our clients' revenue, but also our time tested strategies for promoting brand awareness and creating a repeat customer base in targeted markets. Job Description What you'll be doing: Responsible for new business development Create mutually profitable business relationships with clients Provide excellent customer experiences for every existing and potential customer Mentor and train entry level associates Qualifications Requirements: Excellent communication skills Customer focused with a drive for success Meet deadlines in a fast paced environment Work well both independently and among a team Strong organizational skills Positive attitude and eager to learn Additional Information What's in it for you? Career growth and development opportunities Paid training Performance-based bonus opportunities Positive work environment Opportunity to travel Weekly group events and outings

The Evo Group is a consistently growing company providing marketing, advertising, and promotional services to industry leaders. We excel in developing unique marketing promotions that place our clients' brands in front of consumers when and where it matters most. Our success derives not only from our ability to increase our clients' revenue, but also our time tested strategies for promoting brand awareness and creating a repeat customer base in targeted markets. Job Description What you'll be doing: Responsible for new business development Create mutually profitable business relationships with clients Provide excellent customer experiences for every existing and potential customer Mentor and train entry level associates Qualifications Requirements: Excellent communication skills Customer focused with a drive for success Meet deadlines in a fast paced environment Work well both independently and among a team Strong organizational skills Positive attitude and eager to learn Additional Information What's in it for you? Career growth and development opportunities Paid training Performance-based bonus opportunities Positive work environment Opportunity to travel Weekly group events and outings

Service Account Supervisor Branch Location: Brooklyn Heights, Ohio 44131 FLSA Status: Exempt JOB SUMMARY The Service Account Supervisor leads our team of technicians, assigns/schedules/dispatches daily service, champions customer service, and is responsible for the financial results of the operation. This role is a key leader for our operations managing all aspects of the technicians' hiring, orientation, onboarding, and performance, working with them to achieve great customer service and adherence to the organization's mission, vision, and values. This individual is a great team player with their team and the other key departments that rely heavily on the service department. ESSENTIAL FUNCTIONS Fosters a positive work environment for technicians adhering to our mission, vision, values. Manages and dispatches assigned technicians to ensure effective completion of day-to-day service. Coordinates technician schedules to align customer account needs and technician capabilities. Schedules monthly preventive maintenance to ensure PM completion rate goals are met. Utilizes a proactive approach to customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner. Works with technicians to resolve problems in order to complete every job assigned. Manages overall job progress, ensuring technicians diagnose problems within two hours of arrival at customer locations. Escalate problems for troubleshooting when required. Regularly reviews and maintains appropriate technician billable rates. Monitors technicians' timecards, maintaining accurate records for customer invoicing. Ensures technicians follow all work order procedures, accurate time and parts on the job, fill out PM checklists, obtain customer signatures, close out the day, and complete jobs. Performs monthly field audits to ensure the safety of on-site technicians; utilizes these opportunities to communicate with customers about their current level of service; documents field audits using the proper forms and customer communications. Responsible for booking service vehicle repairs and PMs and coordinating with technicians. Leads by example in promoting a safe workplace. Follows core safety values and ensures safety standards are adhered to, including SDS, PPE, JSAs, hot work permits, and customer safety rules. Ensures company accident and incident reporting procedures are followed. Owns the recruiting process for technicians by networking, actively recruiting, reviewing resumes, conducting interviews, and making hiring recommendations. Responsible for performance management, including timely reviews, coaching, and counseling, and following proper disciplinary procedures when employee issues arise. Establishes regular communication with account managers to resolve any ongoing issues. Works with the technician to ensure field quotes and warranty repairs are completed in a timely manner. Utilizes Cor360 to process and approve all vehicle maintenance and vendor invoices. POSITION QUALIFICATIONS EDUCATION High School Diploma or equivalent; Bachelor's degree preferred EXPERIENCE · 2+ years of experience working in the automotive or heavy equipment industry. · Previous experience managing and dispatching technicians for service calls is preferred. ADDITIONAL REQUIREMENTS · Proficient in Microsoft Office and other relevant software. · Ability to learn and operate in various workflow systems, able to document and view. · Ability to work independently and to effectively prioritize demands and execute tasks. · Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner. Towlift is an equal opportunity employer, a ll applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential