Technical Support Associate jobs at Supermicro - 2390 jobs
Technical Support Engineer
Super Micro Computer, Inc. 4.7
Technical support associate job at Supermicro
About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is looking for a stellar engineer to join our command center team. In this role, you will serve as the first point of contact, utilize your technical knowledge and help address to queries via phone, e-mail, web portal on our products, solutions, and services. You will also partner with cross-functional engineering teams to understand the latest technology, and translate the technical specifications to common language for the clients.
This role will be based in the headquarters located in San Jose, CA
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
* Serve as first point of contact and address to customer's inquiries and questions regarding to Supermicro products, solutions, and services
* Assist internal users and customers in configuring products and making recommendations.
* Act as pre and post sales liaison between field and cross-functional product management teams
* Identify, document, and resolve customer issues; escalate critical customer's questions and issues to the correspondent team and management
* Assisting clients to perform basic troubleshooting via phone, e-mail, or web portal
* Provide inputs to designing team on customer's feedback on new products improvement
* Drive customer satisfaction through service excellence
* Ability to work flexible hours (Bi-weekly shift rotations: 6:00 AM-3:00 PM and 9:00 AM-6:00 PM.)
Qualifications:
* Bachelor's degree in engineering discipline, with 2+ years of hands-on experience in hardware or solution industry
* Strong customer focus mindset
* Solid interpersonal skill in verbal and written, ability to communicate effectively with both external and internal stakeholders efficiently
* Strong analyzing and troubleshooting skills
* Prior repair and support experience in hardware industry is a plus
* Ability to resolve complex issues with high level of ambiguity
Salary Range
$86,000 - $98,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Job Segment: TechnicalSupport, TechnicalSupport Engineer, Cloud, Engineer, Data Center, Technology, Engineering
$86k-98k yearly 2d ago
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Entry-Level Brand Technical Specialist
IBM Computing 4.7
San Francisco, CA jobs
A leading technology firm is seeking a Brand Technical Specialist based in San Francisco, CA. This role focuses on building relationships with clients to understand their needs and delivering tailored technical solutions that address business challenges. A background in Computer Science or related fields, as well as strong communication skills, are essential. Candidates should be motivated self-starters ready to engage with new customers and achieve sales objectives. The position may require approximately 25% travel.
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$87k-110k yearly est. 5d ago
Technical Specialist (Highland Village R437)
Apple 4.8
Houston, TX jobs
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technicalsupport and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail3
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
### Application Link
*********************************
$101k-133k yearly est. 8d ago
Technical Specialist (Reston R271)
Apple 4.8
Reston, VA jobs
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technicalsupport and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail3
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
### Application Link
*********************************
$100k-133k yearly est. 8d ago
Sustainment Services Analyst
Raytheon 4.6
Lowell, MA jobs
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance Type:
DoD Clearance: Secret
Security Clearance Status:
Active and existing security clearance required after day 1
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
We are seeking a Sustainment Service Analyst to join our Life Cycle Engineering team. Life Cycle Engineering (LCE) is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time. Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation. Our focus area is product support, including the following disciplines: Reliability System Safety and Supportability.
As Sustainment Services Analyst, you'll be working with a cross-functional team supporting PATRIOT repair contracts for both ground and missile systems to ensure repairs are tracked, completed, and returned to the customer in accordance with the contract limitations. In this role you'll execute in a highly dynamic environment as each repair needs to be individually tracked.
What You Will Do:
Coordinate and collaborate with the repair performers, other project leads, program managers and cross functional areas including operations, supply chain, and finance to ensure the most current data is available for reporting to the customer.
Tracking assets as they proceed through the repair process.
Preparing correspondence/reports for internal and external collaboration and approval.
Evaluating expenditures and schedules for repairs. Providing data for monthly contract deliverables, participating in program reviews, and other customer meetings.
Qualifications You Must Have:
Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field.
Experience with logistics support, repair and return processes, and manufacturing.
Preferred Qualifications:
Detail orientated and demonstrated ability to effectively work in a team environment
Self-initiative, strong written and oral communication skills
Knowledge, understanding and application of logistics principles
Patriot System product knowledge and or experience
Experience in program planning, budgeting, and track to cost and schedule
Proficiency with Microsoft Office products
What We Offer:
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
Relocation assistance is available
Learn More & Apply Now!
This role is posted as ONSITE and is based in Andover, MA or El Paso TX
Please consider the following role type definition as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$63k-82k yearly est. 1d ago
Technical Specialist - Triage Operations
Perennial Resources International 4.1
Orangeburg, NY jobs
Contract
Orangeburg, NY, Totowa, NJ, Dayton, NJ
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
$77k-111k yearly est. 3d ago
Senior Support Engineer
IBM Computing 4.7
San Francisco, CA jobs
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
As a Senior Support Engineer, you will report to the Manager of Support Engineering and the Senior Support Engineer as a key member of the Global Support & Services organization and advocate for customer satisfaction and success. You will troubleshoot complex issues related to Vault and Vault Enterprise and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs. You will contribute to product growth and development via weekly product meetings. You will also attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and HashiCorp engineering.
This will be a part of our Vault Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Open Source/Enterprise teams.
What you'll do:
Reproduce and debug customer issues by building or using existing test environments and tools.
Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance
Solve incoming technicalsupport requests within SLA, including high-severity urgent cases.
Continuously increase knowledge and help train the team on 3rd party technologies that integrate with Vault and on new Vault features.
Identify and communicate product usage trends, bugs and feature requests at weekly product engineering meetings.
Collaborate with account managers to schedule, coordinate, and lead customer debugging calls.
Document and record all activity with customers in accordance to both internal and external security standards.
Contribute to product documentation, customer knowledge base, and best practices guides.
Continuously improve process and tools in collaboration with the team.
Periodic on-call rotation for production-down issues.
Provision and bootstrap a Vault cluster without assistance.
Understanding of Vault/Vault Enterprise and the interaction with other products within the HashiCorp Product Suite.
Begin preparation for the Vault Certification Exam
Complete Vault Certification Exam.
Within first 60 days:
Ride along on 1-2 live customer debugging calls.
Effectively triage and respond to Sev 3 & Sev 4 inquiries independently.
Contribute 1 Support Knowledge Base article.
Complete 10 Support Tickets with the guidance of more senior team members.
Effectively triage customer support tickets and understand the difficulty of tickets being submitted
Begin working Sev 2 tickets.
Within first 90 days:
Respond to Sev 1/production down issues with minimal assistance.
Independently find points of error and identify root cause by examining log files.
Create ongoing KB articles that will benefit all customers, 1 article per month.
Meet performance goals set by management for ticket closure per month, SLA, and CSAT.
Required technical and professional expertise
Hands on experience in Support Engineering (or comparable customer-facing technical role), preferably for mission-critical software. Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python).
Experience with major cloud platforms, distributed systems, microservice architecture, and containers.
Ability to read complex code for troubleshooting and familiarity with Github.
Experience with REST APIs and command line tools.
Preferred technical and professional experience
Bachelor's degree in Computer Science or equivalent professional experience preferred
DevOps Engineering, Software Engineering, and/or System Administration experience is a plus.
Experience or knowledge with Vault; other HashiCorp tools is a plus.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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$89k-118k yearly est. 3d ago
Senior Vault Support Engineer for Cloud & DevOps
IBM Computing 4.7
San Francisco, CA jobs
A leading global technology company is seeking a Senior Support Engineer in San Francisco. The role involves troubleshooting complex issues, maintaining customer communication, and contributing to Vault product improvements. Ideal candidates will have hands-on support engineering experience, familiarity with cloud platforms, and strong scripting skills. Join a dynamic team where you'll have a direct impact on customer satisfaction and product success. This position offers competitive benefits and the chance to develop within a diverse environment.
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$89k-118k yearly est. 3d ago
PC Helpdesk Technicians
Adex Corporation 4.2
Houston, TX jobs
Help Desk Technician Domain Knowledge: Operating Systems/Platforms:
Able to install OS onto computers and servers
Able to add/remove users
CompTIA type skillsets
Able to install software using package manager of choice
Computer Architecture:
Understanding of how computer peripherals connect to the computer
Able to connect monitor, keyboard and printer to the computer
Basic understanding of different system components like CPU, memory, HDD and these components inter-operate.
File Systems:
Basic File Systems understanding
Format a USB-Dongle and transfer >4GB files using USB-Dongle
Storage:
Basic storage systems understanding
Able to restore off of remote networks
Networking:
Basic networking understanding
Understands IP Addressing
Understands MAC address, subnet, DNS and DHCP
Able to configure workstations
Able to configure static routing on a workstation
Project Support Role:
Complete initial Contact with Site for Scheduling
Contact sites for site discovery
Confirm device count per site to be shipped
Confirm Schedule dates for migrations.
Work with team help desk supporttechnicians' for confirmation of all site information is complete and scheduling of site migrations
Follow upon completion of migrations for shipping returns and migration tracking totals.
Education:
Associate degree or specific certification in related field. Has worked on at least one product in the domain and knows 2-3 platforms with professional experience. 2-5 years of experience is considered equivalent.
$37k-50k yearly est. 8d ago
IT Tech Support- Only W2 and Locals Only
SGS Technologie 3.5
Andover, MA jobs
US Citizens and Green card holders would be considered only on W2.
We are looking for a Deskside SupportTechnician to provide hands-on technicalsupport for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment.
Key Responsibilities
Provide onsite deskside support to end users for desktops, laptops, and peripherals
Diagnose and resolve hardware and software issues on Windows systems
Install, configure, and troubleshoot printers (local & network printers)
Perform system setups, imaging, OS installations, and upgrades
Troubleshoot issues related to MS Office, Outlook, email, and common business applications
Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)
Log, track, and resolve incidents using a ticketing system
Escalate unresolved issues to appropriate teams when required
Maintain IT asset inventory and documentation
Ensure adherence to IT policies and security standards
Required Skills & Qualifications
Strong experience in desktop & laptop troubleshooting (Windows 10/11)
Hands-on experience with printer setup, configuration, and troubleshooting
Good understanding of hardware components and peripherals
Experience with Active Directory (password resets, user unlocks, basic group management)
Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
Basic understanding of networking concepts (IP, DNS, DHCP)
Excellent customer service and communication skills
Ability to work independently in an onsite environment
Preferred Qualifications
IT certifications (CompTIA A+, Network+, or similar)
Experience supporting corporate or enterprise environments
Exposure to SCCM, Intune, or endpoint management tools
Soft Skills
Strong problem-solving abilities
Patience and professionalism while supporting end users
Ability to manage multiple tasks and prioritize effectively
$51k-67k yearly est. 3d ago
Help Desk Technician
CSI Companies 4.6
Sunnyvale, TX jobs
CSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country!
Job Title: Tier II Help Desk Technician
Type: 100% Onsite
Shift: Monday through Friday 8am - 5pm
Pay: $25 - $30/hr W2
Description:
Seeking a skilled and dedicated Tier II Help Desk Specialist to join our dynamic team. In this role, you will provide advanced technicalsupport to our clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills.
Key Responsibilities:
Provide advanced troubleshooting and problem resolution for Windows and Mac environments.
Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems.
Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions.
Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement.
Document resolutions and maintain detailed records of user requests and actions taken.
Stay current with system information, changes, and updates relevant to our user community.
Requirements:
Proven experience as a Tier II Help Desk Specialist or similar role.
Strong knowledge and experience in troubleshooting Windows and Mac operating systems.
Excellent customer service skills, with the ability to communicate verbally and in writing effectively.
Experience working with Atlassian (Jira) ticketing systems.
Ability to work independently and manage time effectively.
Strong problem-solving skills and attention to detail.
$25-30 hourly 1d ago
Computer Vision ML Engineer for Smart Manufacturing
Google Inc. 4.8
Mountain View, CA jobs
A global technology company is looking for a skilled Machine Learning Engineer specializing in Computer Vision to develop innovative AI solutions for smart manufacturing. Responsibilities include designing scalable ML infrastructure, implementing deep learning models, and debugging complex algorithms in production environments. Candidates should have a strong foundation in software development along with practical experience in image processing and machine learning. This full-time role offers a competitive salary range of $141,000-$202,000, plus bonuses and equity.
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$141k-202k yearly 6d ago
Production Support Lead
Ampcus Incorporated 4.5
Austin, TX jobs
Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.
Job Title: Production Support Lead
Location(s): Austin, TX
Job Description:
This position will interface with key stakeholders and apply your expertise across different stages of the Production Support Life Cycle, including incident management, problem resolution, root cause analysis, and continuous service improvement.
You will play an important role in leading and coordinating the resolution of high-priority issues, ensuring system stability, and minimizing business impact.
You will also oversee day-to-day support operations, manage service requests, drive automation and process improvements, and ensure adherence to SLAs.
In this role, you will lead validation and coordination of fixes across environments, support implementation and transition activities, and provide guidance during critical releases and warranty periods.
You will be part of a collaborative culture where teamwork is encouraged, operational excellence is rewarded, and diversity is respected and valued.
Skillset:
Technology.
Infra_Too
Administration-ITSM
ServiceNow
Required Qualifications:
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience.
Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix.
Strong experience in supporting ServiceNow Platform.
Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB).
Experience in working on ServiceNow Production support projects.
Familiarity with integration concepts (API, Webservices, REST/SOAP).
Preferred Qualifications:
Good to have - ServiceNow Certified System Administrator (CSA) certification.
Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM.
Experience in ServiceNow upgrades and patching activities.
Experience and desire to work in a Global delivery environment.
Ability to work in diverse/multiple team stakeholder environment and client interfacing skills.
Analytical and communication skills.
Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
$88k-108k yearly est. 8d ago
Machine Learning/Computer Vision Engineer
Apple Inc. 4.8
Sunnyvale, CA jobs
We are looking for a skilled Machine Learning/Computer Vision Engineer with hands-on experience developing algorithms for human understanding and human intelligence applications.Responsibilities include but not limited to:- Adapt state-of-the-art algorithms, as well as design and implement new algorithms to solve challenging problems.- Collaborate with others to drive requirements and validation tests to ship models.- Take a practical approach to problem solving and adapt to an evolving environment.- Deliver clean, modular, testable algorithm code.- Communicate and work effectively with cross-functional partners.The ideal candidate should possess the following qualities:- Be highly-motivated and take initiative to achieve goals, while delivering on schedule.- Has a sense of curiosity and willingness to learn new things in order to improve the quality of their solutions.- Works well in a collaborative setting.
Minimum Qualifications
BS and a minimum of 3 years relevant industry experience
Software engineering skills and proficiency in Python and PyTorch.
Preferred Qualifications
MS or PhD in computer vision, computer graphics, machine learning, computer science, computer engineering or related fields.
Comprehensive understanding of diffusion models, transformers and auto-encoders.
Capable of making well-informed and practical decisions in a rapidly evolving environment.
Excellent communication and experience working with multi-functional teams.
Self-motivated with proven track record to optimally prioritize and deliver tasks on schedule.
Good software engineering skills and proficiency in C/C++.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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$147.4k-272.1k yearly 5d ago
On-Device ML & Computer Vision Engineer
Apple Inc. 4.8
Seattle, WA jobs
A leading tech company in Seattle is looking for an On-Device Machine Learning Integration Engineer. This role involves collaborating with ML engineers and data scientists to integrate advanced computer vision technologies into Apple devices. Candidates should possess a Bachelor's degree in Computer Science combined with programming expertise in Python, Swift, and C++. Experience with the machine learning lifecycle and knowledge of technologies like PyTorch is also essential. Attractive compensation and benefits are offered.
#J-18808-Ljbffr
$142k-197k yearly est. 5d ago
3D/4D Computer Vision ML Engineer for Mobile AI
Apple Inc. 4.8
Sunnyvale, CA jobs
A leading technology company in Sunnyvale is seeking a CVML Engineer to drive innovation in 3D and 4D computer vision and health applications. The role requires a Bachelor's degree and experience in computer vision algorithms. Candidates should be proficient in Python and PyTorch, with a strong foundation in linear algebra and optimization principles. Competitive compensation and comprehensive benefits included.
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$153k-211k yearly est. 2d ago
Windows Desktop Administrator
Milestone Technologies, Inc. 4.7
Thousand Oaks, CA jobs
12-Month W2 Contract (No C2C/No Student Sponsorship/No Visa Sponsorship)
Onsite 5x per week in Thousand Oaks, CA
Pay up to $45/hr. W2.
Milestone is seeking to engage a Specialist IS Business Systems Analyst with windows administration expertise to join our Enterprise Benchtop Services team for a minimum of a 1-year assignment. The position will perform Windows System Administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. The role will also work on general lab IT system problem tickets as reported by lab scientists.
Service will typically be provided during normal business hours between 8:00 am to 5:00 pm Monday -Friday, excluding Holidays and Shutdowns. However, some work may be required to be performed before or after these hours.
Top Must-Have Skill Sets:
5+ years' experience with Windows Desktop administration
Windows Operating systems - Win10, Win11, Windows Server
Service Now Experience
SCCM Experience
PC/Laptop Hardware maintenance
Software/Hardware troubleshooting
Networking skills - TCP/IP, Windows Domains, Network configurations
Excellent communication, customer relations and problem-solving
Ability to work autonomously with follow-through to completion and documentation
Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.
Excellent customer service skills
Ability to lift 40 lbs.
Responsibilities:
Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to Amgen enterprise file shares.
General Ticket Resolution via ServiceNow: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.
Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up-to-date.
Physically inventory laboratory computers and reconcile with laboratory inventory system
Support corporate deployments of anti-virus, software patches to laboratory computers
Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.
Preferred:
Experience in a QC and validations environment
GXP/GLP Experience
Validations Experience
Any experience with development and/or maintaining administration tools for the Digital Lab Solutions is a plus (PowerShell, C#, Python, SQL)
Experience with administration of LIMS, ELN, and Waters systems
Experience with ITIL
Experience working in a GxP/GMP environment
Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments
Scripting - PowerShell, Batch, Python
Advance IT Certifications (A+, MCSE, CompTIA+, etc)
Education: Bachelors degree or equivalent amount of professional experience
The estimated pay range for this position is USD $40.00/Hr - USD $45.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process
$40-45 hourly 3d ago
HELP DESK TECHNICIAN
Reliant Technology 3.7
Colorado Springs, CO jobs
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations.
Job Requirements
Key Responsibilities:
* Provide Tier I/II technicalsupport for end-user systems
* Install, configure, and troubleshoot Windows-based hardware and software
* Support thin clients, zero clients, printers, and peripherals
* Perform hands-on troubleshooting and issue resolution
* Apply system configurations in compliance with STIG requirements
Qualifications:
* Secret clearance (required)
* DoD 8140 certification, as applicable
* 4 to 7 years of experience providing IT help desk or desktop support
* Experience supporting DoD IT environments
* Knowledge of Windows operating systems and end-user hardware
* Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
Salary range: $70-110k
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************
$70k-110k yearly 42d ago
IT Technician
CC Pace Systems 4.3
Vienna, VA jobs
Skillset needed:
Receiving Services
Product Receipt Confirmation:
Ability to confirm receipt of products and IT assets.
Proficiency in identifying IT assets for tracking purposes.
Skill in closing purchase orders.
IT Asset Scanning/Updating:
Competence in scanning/updating IT assets upon receipt from supply/vendor.
Knowledge of introducing IT equipment to the IT Asset Management system.
Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders.
Inventory Warehousing Services
Inventory Management:
Expertise in providing inventory warehousing services, both onsite and offsite.
Understanding of space requirements, speed of distribution, security needs, and transport services.
Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
Skill in coordinating storage requirements for longer duration.
Inventory Integrity:
Capability to perform monthly and/or quarterly inventories.
Ensuring the integrity of storage facilities and the Asset Management database.
Advising customers on monthly inventory results and assisting with distribution plans.
Providing additional inventory counts on request or in a set timely manner.
Distribution Services
Delivery Services:
Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
Skill in identifying cost-effective options for on-time delivery/pickup services.
Discretion in selecting and funding shipping vendors.
Equipment Scanning:
Ability to scan equipment to the receiving entity.
Ensuring traceability of data-storage equipment to confirm receipt.
Disposal and Recycling Services
Equipment Disposal:
Assisting customers in disposing of obsolete or irreparable equipment.
Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal.
Disabling data-storing equipment by removing data-storing components and/or batteries.
Maintaining and sharing records of disposal with the IT Asset Management Team.
Understanding of NIST compliance.
Onsite Shredding:
Performing onsite shredding of data-storing components when possible.
Maintaining records of onsite shredding services and providing them to customers.
Ensuring approval of onsite shredding companies by Security.
Miscellaneous
Vendor Liaison: Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM).
Equipment Maintenance: Maintaining logistics van, golf cart, manual, and electric pallet jacks.
Materials Disposal: Managing cardboard recycling and trash disposal materials.
ServiceNow/M365 Experience:
Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks.
Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives.
Complete understanding of M365 (Outlook, Teams, SharePoint).
Expert in Excel.
CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.
CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.
CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.
$55k-98k yearly est. 5d ago
Need Jr. Network Administrator _ W2/1099 only
360 It Professionals 3.6
Denver, CO jobs
This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results.
Job Description
Description:
Responsible for a variety of network engineering and administration tasks under supervision, which are broad in nature and are concerned with the sustained operation of integrated networks, including personnel, hardware, software and support facilities and/or equipment. Works under the Lead Network Administrators.
Plan and perform network administration research, design development, and other assignments in conformance with network design, engineering and customer specification under the supervision of Lead Network Administrators.
• Use of network monitoring tools, such as Netman, Cat Tools, and SolarWinds requires a firm understanding of Syslog, SNMP and Netflow.
• This position will be required to diagnose and appropriately handle network outages. Resolving these issues in a timely manner requires a combination of technical knowledge to identify and correct the issue or to escalate the issue with the service provider if necessary.
• Strong with TCP/IP
Qualifications
Certifications:
A+
Security+
Additional Information
Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130