Job Title: Sanitation Supervisor (Weekend Shift)
Shift: Thursday - Sunday, 6:00 AM - 4:30 PM
Judge Direct Placement is working with a large food manufacturer seeking a supervisor over their weekend sanitation crew to ensure a clean and safe food processing environment. You'll be responsible for supervising the team, executing the sanitation schedule, and enforcing safety and quality standards. This is a critical role for maintaining compliance and preparing the facility for production.
Responsibilities:
Supervise & Train: Lead, mentor, and schedule the sanitation team. Train new hires on proper cleaning techniques and safety protocols.
Execute Sanitation Program: Oversee all cleaning and sanitation activities. Ensure tasks are completed according to the Master Sanitation Schedule (MSS) and company standards.
Ensure Compliance: Enforce all safety procedures, including Lockout/Tagout (LOTO) and proper use of Personal Protective Equipment (PPE). Maintain detailed sanitation records and prepare for internal and external audits.
Manage Resources: Oversee the proper use and handling of chemicals. Manage cleaning supplies and equipment inventory.
Collaborate: Coordinate with production and quality assurance teams to ensure a smooth transition between sanitation and operations.
Qualifications:
3+ years of experience in sanitation, with at least 1-2 years in a leadership role.
Strong knowledge of GMPs, HACCP, and SSOPs.
Familiarity with sanitation chemicals and equipment.
Ability to work the required weekend shift and overtime as needed.
Physical ability to stand for long periods and lift up to 50 lbs.
$46k-73k yearly est. 3d ago
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Production Manager
Ppg Architectural Finishes 4.4
Supervisor job in Strongsville, OH
As the Production Manager, you will oversee production and warehouse operations within the facility. You will are responsible for meeting all business metrics related to safety, quality, delivery, and cost along with employee engagement and culture.
You will be located at PPG's Strongsville, OH plant and will report to the Plant Manager. PPG offers excellent Medical, Dental, & Vision Benefits; matching 401k + retirement savings; and Paid Vacation, Holiday pay.
Responsibilities:
Develop and implement strategic plans to drive continuous improvement in all areas of the business and contribute to the objectives of the facility.
Manage multiple operational activities (preassembly, mixing, extrusion, warehouse receiving and shipping) including planning, directing, and monitoring production to meet established specifications, schedules, volume/cost/throughput targets, targets for product loss, and all quality standards.
Collaborate with all functions including process engineering, maintenance, supply chain, EHS, technical department, and any other function required to meet business objectives (develop production schedules, capital improvement projects, preventative maintenance, IATF audits).
Qualifications:
Bachelor's degree required, engineering(chemical) preferred.
5+ years minimum experience managing individuals, people focus & leadership development.
Experience with continuous improvement methodologies (Lean and Six Sigma preferred)
Involvement with Environment, Health and Safety experience building a strong safety culture.
Hands on leadership style required, willing to get involved to help solve problems, trouble shoot and build rapport with team.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$68k-113k yearly est. Auto-Apply 60d+ ago
Primary Operator - Level 3
Swagelok 4.8
Supervisor job in Solon, OH
Shift: 3rd shift
City: Solon
Swagelok, Northeast Ohio, USA
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
Be Connected. Be Valued. Be You.
We hope you'll consider joining our team.
Position Summary:
At this level, the associate can
perform
more complex duties per standard work including process changeovers and troubleshooting with minimal guidance or help from a trainer or support. They can recognize and solve some non-routine problems.
Essential Duties & Responsibilities:
•Complete set-up and operation of machining equipment in a safe and efficient manner.
•Perform start-stop procedures including, but not limited to machine and conveyor start-up, loading of raw material, and machine shutdown.
• Perform simple and advanced changes, adjustments, and set-up to tooling and fixtures.
• Complete records and forms.
• Check machined parts visually and dimensionally according to quality standards.
• Clean chips from tooling and parts.
• Recognize and report machine malfunctions and part discrepancies to supervisor.
• Preset tooling as required.
• Set-up parts, process and machine as required.
• Perform daily, semi-annual and annual machine maintenance.
• Correct problems in set-up, non-conformance, tooling and machining processes.
• Make suggestions for process changes that may improve machining operations.
• Maneuver around machine, includes but may not be limited to standing, bending, stretching and walking.
• Repair, replace and/or modify the equipment if required.
Education and/or Work Experience Requirements:
:
•High school diploma or equivalent
•External: Minimum of 30 months (about 2 and a half years) of applicable machining experience.
•Internal: Must be fully qualified as a Level 2 Machine Operator
•Advanced knowledge about metal or plastic cutting processes and equipment
•Self-motivated and able to learn at a fast pace.
•Demonstrates proficient machining, communication, and troubleshooting.
•Operate machine: that includes loading and unloading parts, inspection gages, comparator, micrometers, calipers, 6” rule, dial indicator, ring gages, drill/reamer, Johnson gages and Datum gages, magnifier and lights, miscellaneous hand tools and chip strippers.
•Identifies and corrects machining problems relative to tools and tool holders, collets and chucks.
Critical Competencies:
Customer Focus
•Direct and assist others in getting required support work completed in a timely manner
•Independently display prioritization skills
•Understand and anticipate the internal customers' needs and initiate action to meet them
•Meeting customer needs is their driver
Reliability and Integrity
•Drives improvements and helps others make a positive impact on quality and plant metrics
•Along with providing it themselves, encourages others to provide reliable information
•Acts as a direct liaison with product, process and quality Engineers to ensure appropriate application of technology
•Supports organizational changes positively through actions and words
Flexibility
•Always willing to be flexible in their schedule
•Shares knowledge that they have obtained with others
•Open to taking on new challenges
•Can easily be interrupted or redirected to a new task, or site based on Swagelok's needs
•Has useable ideas to help increase equipment reliability
Teamwork
•Creates strong morale and spirit within the team by encouraging others and making them feel valued and important
•Facilitates Root Cause analysis effort for equipment reliability
•Facilitate Shift Start up and departmental meetings
•Promotes group reputation in a positive manner
•Effectively coordinates resources to achieve ZCD
Communication
•Communicates well with all different levels in the organization (shop floor, office, engineering, supervisors, managers, directors, lean leaders, etc.)
•Promotes own ideas and information with others
•Drill-down to root cause in all work order solutions
•Communicate through appropriate escalation channels when required
•Is a voice for Quality and will take time to explain theories and philosophies
•Receives input from others
Accountability
•Drives team goals and results
•Takes ownership of the actions and results of the team as a whole
•Coordinate, communicate, and execute in the absence of supervision
•Control emotions and reactions according to the situation and the audience
•Provides accurate and detailed documentation including the use of SIS
•Provides feedback to Supervision and guidance for other specialists in training
Working Conditions and/or Physical Requirements:
•Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
•Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
•May be required to pass pre-employment and annual Vision Acuity tests
•Must be able to lift Kegs and Boxes on a regular basis between 25 - 35 pounds and occasionally between 35 - 50 pounds. Considerable standing, stooping and bending is required.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click ‘Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to Be Connected. Be Valued. Be You.
Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.
Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.
$79k-107k yearly est. 60d+ ago
Branch Operations Lead - East Ohio Southwest - Canton, OH
JPMC
Supervisor job in Canton, OH
We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.
Job responsibilities
Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Introduces customers to the branch team who will build relationships and assist with specialized financial needs
Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
High school degree, GED, or foreign equivalent
Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role
$51k-95k yearly est. Auto-Apply 60d+ ago
Operations Supervisor
Dayton Freight 4.6
Supervisor job in Kent, OH
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match
Responsibilities
As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and procedures that will ensure the most efficient and economical routing and movement of customers' freight in an error-free manner.
Compile production and service records and measure conformance to standards
Inspect and measure performance of personnel resulting in changes in work practices necessary to improve overall Service Center operations
Review logs and reports and confers with shift personnel to ascertain pertinent scheduling, production and administrative support requirements
Set up appointment freight deliveries
Perform and or assists with billing, rating, manifesting and analysis of freight weight and size
Maintain excellent communication with external and internal customers
Assist with training, development and evaluation of production and/or clerical personnel performance and recommends or initiates documentation
In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and develop Service Center personnel
Ensure that Service Center premises are protected and maintained
Assist in the investigation, reporting and initiation of corrective actions for accidents, job related injuries employee discrepancies
Understand and apply company safety practices including DOT, EPA, ICC and OSHA rules and regulations
Assist with the facilitation of information meetings with Service Center team members
Effectively handle special assignments as directed
Qualifications
Knowledge of the LTL/ Transportation Industry
Has managed Drivers and Dockworkers
Knowledge of the surrounding geographical area to the Service Center
Legally eligible to work in the United States
Must be at least 18 years of age
Fluent in English
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match
$55k-68k yearly est. Auto-Apply 22d ago
Customer Service Supervisor
Applied Medical Technology, Inc. 4.3
Supervisor job in Brecksville, OH
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
* Manage and train customer service reps.
* Obtain extensive knowledge of AMT's product line and company policies.
* Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
* Troubleshoot/problem solve with customers via phone and email.
* Obtain feedback from customers regarding product and service performance.
* Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
* Perform annual performance reviews of all CS reps.
* Collaborate with other departments to resolve complex issues and improve processes.
* Must be a team player with excellent communication skills.
* Handle daily invoicing.
* Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
* Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
* Handle escalated customer issues with professionalism and resolution-focused communication.
* Maintain and update accounts in the ERP system.
* Prepare and present reports on team performance, customer satisfaction, and service trends.
* Monitor performance metrics, call quality and response times to ensure service excellence.
* Foster a positive and customer-centric culture within the team.
* Supervise, train, and mentor a team of customer service representatives.
* Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
* Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
* Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
* Strong interpersonal and communication skills, both verbal and written.
* Proven ability to coach, motivate, and lead a team.
* Excellent problem-solving and conflict resolution abilities.
* Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
* Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
* Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
* Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
* Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
* Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
* 401k: AMT matches 100% of your contribution, up to 3% of your salary.
* Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
* Family-oriented, Positive Working Environment
* Discretionary Yearly Raises
* On-site Vending & Gym
* Annual Employee Appreciation Picnic
* Tuition Reimbursement
* Employee Referral Bonus Program
* Employee Assistance Program
$29k-41k yearly est. 57d ago
Machine Shop Supervisor
United Rolls Inc.
Supervisor job in Canton, OH
Description:
The Supervisor Reports to the Machine Shop Superintendent. Plan and direct Machine Shop production and production support activities Utilize personnel, materials, and equipment for efficient production. Designing efficient operations that produce a product that meets or exceeds customer requirements
Duties Performed:
Develop, implement and maintain Machine Shop standard practices
Supervise operations and methods of production throughout the Machine Shop
Responsible for productivity and ongoing productivity improvements
Planning and scheduling of equipment, including timely scheduling and performance of maintenance and repair work.
Responsibility for calibration and maintenance of gauging instruments
Responsible for housekeeping throughout the Machine Shop
Responsible for maintaining safety requirements
Instructs and evaluates employees with emphasis on correct work methods, quality, safety, and company policy.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
If you meet the requirements above and are interested in joining our team, please apply with your updated resume. We look forward to reviewing your application!
Requirements:
Minimum Education and experience:
High School Diploma or technical or trade school training or four years experience in Machine Shop practices. Knowledge of Machine Shop equipment, tooling, and shop math. Knowledge of precision measuring instruments. Supervisory experience is a plus
Required Training:
Concepts and practices of centrifugal castings operations. Thorough training in the Standard Operating Procedures within the department Knowledge of the Company's Rules and Regulations and Union/Company labor agreement. Use of our computer applications
Required Skills:
Broad knowledge of manufacturing practices in the Machine Shop. Knowledge of blueprint reading and shop math skills. Ability to plan, direct, instruct and discipline hourly workforce.
Ability to plan, direct, and maintain quality and productivity in a production environment
$41k-71k yearly est. 8d ago
Special Finishing Supervisor
Metallus
Supervisor job in Canton, OH
Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.
Relocation will not be offered for this position.
Purpose
Supervise the personnel, processing, scheduling, maintenance, safety, housekeeping, and training for an 8 hour production shift in the Special Finishing area to meet the Gambrinus Steel Plant (GSP) mission statement of producing the highest quality alloy steel at the lowest unit cost. Required to work overtime, rotating shifts/ schedules, or weekends as per business needs.
Responsibilities
Safety and Environment - Provide a safe work environment and promote employee safety as the number one goal at GSP.
Productivity - Work to achieve higher asset utilization through improved reliability and scheduling efficiency.
Quality - Promote an understanding of customer needs and the necessity for delivering our products on time.
Maintenance - Increase the efficiency of the maintenance crews by providing direct supervision and support in the areas of job priorities, assignments, staffing, area cross training, delay reduction, breakdown support, schedule adherence, etc.
Continuous Improvement - Continue the development of technology and create the environment that encourages this in others and seek continual improvement. Promote aggressiveness and innovation to push the limits of normal operation.
Communication - Maintain good employee relations - represent the company to employees, customers and public.
Cost - Maximize potential of all resources.
Minimum Qualifications
High School or equivalent with 7 years of experience in manufacturing with 1 year of experience in a supervisory role preferred.
Preferred Qualifications
Associate Degree in business management, technology or related with 4 years of experience in manufacturing with 1 year of experience in a supervisory role preferred.
Bachelor Degree in business management, technology or related with 2 years of experience in manufacturing with 1 year of experience in a supervisory role preferred.
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
$46k-73k yearly est. 8d ago
Supervisor Delivery
Coca-Cola Bottling Co. Consolidated 4.4
Supervisor job in Youngstown, OH
Pay Range: $60,000 - $70,000 Salaried, depending on experience Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!
We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
* Career Growth: Clear pathways to advance and develop your career
* Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
* Purpose-Driven: Create meaningful impact in the communities you serve
* Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!
Job Overview
The Supervisor, Delivery NFS will lead a team responsible for the efficient delivery and merchandising of company products while meeting company distribution objectives. The role will onboard new teammates; respond to customer issues; optimize route efficiency; adhere to safety and compliance policies; and foster a positive working environment. The Supervisor will lead and train an assigned team of merchandisers using proper techniques to develop skills, conducting up to three Right Execution Daily (RED) rides per week with the assigned delivery merchandisers.
Duties & Responsibilities
* Partners with Talent Acquisition on the hiring process, including interviews and onboarding, to ensure the right fit for the role, an excellent onboarding experience, and to achieve budgeted staffing needs
* Manage, lead, and motivate a team of Full-Service Delivery Merchandisers and Cashiers to deliver results by communicating company goals and deadlines
* Engage and develop teammates through effective performance management, coaching, and training
* Implement continuous improvement methods while maintaining customer focus, and embody company purpose and values to inspire servant leadership
* Teach, coach, and train Delivery Merchandisers on processes, and procedures necessary to maximize profit and productivity, while maintaining satisfactory customer service, through a minimum of 3 per week consistently planned and documented R.E.D. rides
* Ensure core internal audit guidelines and procedures are followed and met, including cash handling, Kronos time-card management, fuel card management, etc.
* Manage delivery and merchandising of all pre-sold orders in the assigned territory, ensure that satisfactory customer service levels and company standards are maintained while looking for continuous improvement opportunities
* Monitor key business indicators including the number of cases delivered, shrink result, percentage of orders served and delivered, RED, etc., and develop action plans based on opportunities to drive productivity gains
* Establish a safe working environment to ensure teammates are properly trained in safe working techniques in the trade, including safety blitzes, evaluations, annual testing, etc
* Partner cross-functionally to manage and lead effective communication with sales, warehouse, and route planning teams
Knowledge, Skills, & Abilities
* Knowledge of CCCI Sales and Delivery operations preferred
* Prior leadership and management experience a plus
* Must demonstrate good planning techniques and organizational skills
* Ability to lead, coach and develop a team
* Ability to manage constant change in a fast-paced environment
* Strong computer skills - SAP, Microsoft Office Excel, PowerPoint, laptop, iPad, Smart Phone
* Must be able to lift and merchandise products up to 75 pounds, use of material handling units (hand cart, CooLift, Pallet Jacks)
Minimum Qualifications
* High school diploma or GED
* Knowledge acquired through up to 12 months of work experience
* Must be able to obtain a Class A CDL
Preferred Qualifications
* Preferred 2 years of education beyond school in college or technical school
* Class A Commercial Driver's License
Work Environment
Work environment will vary, including but not limited to exposure to weather conditions, coolers, and customer storage areas which may be nontemperature controlled
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Nearest Major Market: Toledo
$60k-70k yearly 60d+ ago
Customer Service Supervisor - Warren
Youngstown Area Goodwill Industries
Supervisor job in Warren, OH
CUSTOMER SERVICE SUPERVISOR:
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Warren, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Supervise and train customer service representatives to ensure excellent service standards.
Handle customer inquiries, complaints, and escalations with professionalism and empathy.
Oversee cash register operations, including transaction accuracy and cash handling procedures.
Maintain a clean, organized, and welcoming sales floor and checkout area.
Assist with scheduling and coordinating staff to meet store needs.
Collaborate with management to achieve sales and operational goals.
Ensure compliance with store policies and safety standards.
Qualifications
Proven leadership skills with the ability to motivate and guide a team.
Excellent interpersonal and communication skills.
Ability to stand for extended periods and lift up to 20 pounds.
Reliable with a strong commitment to punctuality and consistent attendance.
No criminal background that would be incompatible with a retail environment (background check required).
$32k-48k yearly est. Auto-Apply 12d ago
Tax Senior /Supervisor
Knowhirematch
Supervisor job in Fairlawn, OH
Job Description
Tax Senior/Supervisor
Manages one or more client engagements simultaneously, ensuring overall success of each project
Establishes work schedules through effective use of project management skills
Prepares both simple and complex individual and business tax returns
Researches tax questions; studies tax laws for potential tax savings
Drafts client reports and other client communications
Actively advises, trains and coaches team members; provides consistent recognition and feedback to team members
Provides timely feedback to managers when preparing performance evaluations of staff accountants
Contributes to internal committees + seeks projects when available
Adheres to the firm's mission + core values
Requirements
Qualifications
Senior: 2+ years prior tax prep experience in public accounting
Supervisor: 3+ years prior tax prep & review experience in public accounting
CPA preferred
Bachelor's degree in accounting required
Intermediate Microsoft Excel skills required
Strong interpersonal + communications skills
Excellent problem solving and project management skills
A positive attitude, outstanding client service skills, and a desire to learn + grow!
Benefits
$53k-105k yearly est. 12d ago
Customer Service Supervisor - Warren
Youngstown LLC 3.6
Supervisor job in Warren, OH
CUSTOMER SERVICE SUPERVISOR:
About Us
Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.
Job Summary
We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Warren, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance.
Responsibilities
Supervise and train customer service representatives to ensure excellent service standards.
Handle customer inquiries, complaints, and escalations with professionalism and empathy.
Oversee cash register operations, including transaction accuracy and cash handling procedures.
Maintain a clean, organized, and welcoming sales floor and checkout area.
Assist with scheduling and coordinating staff to meet store needs.
Collaborate with management to achieve sales and operational goals.
Ensure compliance with store policies and safety standards.
Qualifications
Proven leadership skills with the ability to motivate and guide a team.
Excellent interpersonal and communication skills.
Ability to stand for extended periods and lift up to 20 pounds.
Reliable with a strong commitment to punctuality and consistent attendance.
No criminal background that would be incompatible with a retail environment (background check required).
$29k-44k yearly est. Auto-Apply 12d ago
Canton Specialty Service Supervisor
A Quality Facility Services
Supervisor job in Canton, OH
Floorcare Supervisor (Evenings)
5:00 PM - 1:00 AM | Valid Driver's License Required
Looking for a leadership role where your floorcare skills actually matter? We're hiring a Floorcare Supervisor to lead our specialty services team and take ownership of high-quality floor care operations. If you take pride in your craft, lead by example, and enjoy working alongside your team - this could be a great fit.
Why You'll Like Working Here
Hands-on leadership role - you're part of the team
Consistent evening schedule (5pm-1am)
Work with a skilled, professional crew
Opportunity to grow with a company that values quality and accountability
You'll see the impact of your work every day
What You'll Be Doing
Lead and supervise specialty services staff on nightly jobs
Perform and oversee floor care services including buffing, stripping, waxing, and carpet cleaning
Inspect floors and carpets to ensure top-quality results
Train and mentor team members on best practices
Maintain equipment and manage supplies
Ensure safety protocols and health regulations are followed
Communicate professionally with clients and handle questions or concerns
Work side-by-side with your team to complete jobs
What We're Looking For
Proven floorcare experience (required)
Knowledge of floor care equipment and cleaning techniques
Supervisory or lead experience preferred
Strong attention to detail and organization
Ability to communicate clearly with team members and clients
Knowledge of safety practices for chemicals and equipment
Valid, clean driver's license (required)
Schedule
Primary hours: 5:00 PM - 1:00 AM
What We Offer
Health Insurance
Paid Training
Paid Time Off
Staff Appreciation Events
Referral Bonuses
401k
Uniforms Provided
A team-focused culture that values YOU
$40k-67k yearly est. 3d ago
Converting Supervisor, 2nd shift
International Paper 4.5
Supervisor job in Wooster, OH
** Converting Supervisor - 2 nd Shift **Pay Rate** : $69,500 - $92,600 _Multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._
**Category/Shift** :
Salaried Full-Time, 2 nd Shift
**Physical Location:**
Wooster, OH
**The Job You Will Perform:**
+ Direct supervisor to one assigned shift of hourly employees. Responsible for supervision, direction and leadership in safety, quality, productivity and engagement to ensure goals are met.
+ Supervise employees in the daily production of corrugated board, to include training, planning, assigning, and directing work; evaluating employee performance; rewarding and disciplining employees; promoting safety, quality production and teamwork; resolving conflicts.
+ Lead and motivate employees by setting an example of superior behavior, attitude and performance to work efficiently and effectively, while ensuring a safe work environment, and a quality product.
+ Effectively communicate operational information in both oral and written format at all levels: crew members, other supervisors, plant management, office personnel and outside customers and vendors.
+ Actively promote and ensure compliance with safety, quality and other programs and initiatives utilized within the organization.
+ Other duties as required.
**The Skills You Will Bring:**
+ High School diploma or GED equivalent required.
+ Two years of manufacturing experience is required. Experience in a union environment is preferred.
+ Corrugated industry experience is preferred.
+ Supervisory experience is preferred.
+ Action oriented
+ Customer Focused
+ Developing Direct Reports
+ Integrity and Trust
+ Managerial Courage
+ Organizational Skills
+ Business Acumen
+ Communication
**About Us**
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
**The Career You Will Build:**
Leadership training, promotional opportunities
**The Impact You Will Make:**
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************.
**Job Identification** 2000615
**Job Schedule** Full time
$69.5k-92.6k yearly 12d ago
Hospitality Operations Supervisor - Westfield Country Club
Westfield Group, Insurance
Supervisor job in Westfield Center, OH
The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day to day supervision for the assigned Corporate Hospitality operation location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role assists in leading and is responsible for staff performance pertaining to production of products and consistent quality of service as defined by standard operating procedures and experience maps. The role manages the customer experience and addresses their questions and/or concerns and collaborates with and supports leaders in other Hospitality locations.
Job Responsibilities
* Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining. Serves as Manager on Duty for assigned shifts.
* Ensures exceptional guest experiences by closely monitoring service levels, addressing guest feedback and concerns promptly, and taking proactive measures to exceed expectations.
* Oversees and guides a team of hospitality staff, including food and beverage personnel, hotel personnel, and other operational roles, ensuring adherence to Hospitality standards, policies, and procedures.
* Schedules staff based on anticipated operational needs, labor budget guidelines and monitoring of actual labor hour costs and controls.
* Plans and allocates resources effectively to meet operational needs, ensuring appropriate staffing levels, efficient shift scheduling, and seamless coordination between various departments.
* Assists in managing inventory levels, including food, beverage, and other operational supplies, to avoid shortages and wastage while maintaining cost controls.
* Contributes to development and management of annual hospitality operations budgets, analyzing financial reports to identify opportunities for cost savings and revenue growth.
* Collaborates effectively with other departments and hospitality leaders to ensure smooth interdepartmental coordination and cooperation and drive the overall performance of the business unit.
* Complies with all OSHA and company safety/training/certification standards within required time frames and monitors safety conditions for employees and guests.
* Owns accountability for talent management and navigation of employee related issues that impact morale and work environment to ensure a high performing team including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress.
Job Qualifications
* 3-5 years of experience in Hospitality Operations, or a related field.
* Bachelor's degree in Hospitality Management or a related field and/or commensurate experience.
Behavioral Competencies
* Collaborates
* Communicates Effectively
* Customer Focus
* Decision Quality
* Nimble Learning
* Builds effective Teams
* Business Insight
* Develops Talent
* Directs Work
* Ensures Accountability
* Manages Complexity
Technical Skills
* Facility Management
* Pool and Lifeguard Operations
* Event Planning
* Customer Service
* Inventory Management
* Team Management
* Strategic Planning
* Stakeholder Management
* Reporting and Analysis
* Safety and Compliance
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
$44k-76k yearly est. 39d ago
GN26 Team Leader Maintenance-IL MSLN
The Kraft Heinz Company 4.3
Supervisor job in Massillon, OH
Job Summary/Purpose: Responsible for planning, organizing, directing maintenance activities and employee training and development to cost effectively produce a high quality finished product. Repairs, installs, and maintains all plant machinery and equipment to eliminate downtime and achieve maximum production efficiencies by performing the following duties.
Pay Rate starting at $43.93/hr
Essential Responsibilities
* Participate/support the RMP (Risk Management Process) and assist in the development of the system and operational standards and corrective actions.
* Works with operations team to drive continuous improvement in all aspects of the factory.
* Works as a Mechanic in troubleshooting and repairing equipment.
* Directs and supervises employees; work schedule, pass down, assignments, PM, Work orders, audits, following the direction of immediate supervisor.
* Fills in as Supervisors in Supervisors absence.
* Take ownership of processes that are in place; identifying improved process, procedures, ideas and suggestions.
* Remain flexible to new ways of doing business and strives for world class performance
* Continuously trains mechanics and operators.
* Training and Safety - Provide a safe and healthful work environment for all personnel through consistent support of the company's Kraft Heinz Safety Process. Oversee safety processes including, but not limited to, goal setting, hazard recognition, and elimination, administration of safety procedures and corresponding corrective action, area inspection, job skills, and compliance training, accident investigation and safety meetings.
* Interprets company policies to workers and enforces policies and safety regulations.
* As necessary, other duties and/or projects may be assigned.
Education and Experience
* Two-year certificate from college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
Skills, Knowledge and Abilities
* Ability to read and interpret documents such as maintenance/manufacturing manuals blueprints.
* Ability to use a full range of precision measuring and gauging tools to perform inspection of equipment.
* Ability to use hand tools and trades type tools.
* Ability to repair, rebuild or overhaul equipment.
* Basic knowledge of electrical, plumbing, and refrigeration.
* Analyzes mechanical and operational problems on assigned equipment and plans for and takes corrective action. Make necessary corrections and running adjustments to maintain maximum production and quality.
* Make preventive maintenance check and inspection of assigned equipment, reports findings to supervisor and takes appropriate action.
* Install or repair facilities lights, wiring, machinery motors, electrical panels, breakers, airlines, water lines, or gas lines as needed. Relocate existing lights, plumbing, or electrical lines as needed.
* Inspect used parts to determine changes in dimensional requirements.
* Assures MRO orders accurately and timely.
* Sets up and operates lathe, drill press, grinder, and other metalworking tools to make the repair parts.
* Perform preventative maintenance checks on all pieces of equipment.
* Repair plant refrigeration compressors, boilers, air compressors, and other equipment.
* Follow all OSHA, HAZMAT, USDA, FDA and EPA rules and regulations.
* Ability to multitask and work in a team oriented fast-paced environment.
* Excellent interpersonal, organizational, planning, presentation and facilitation skills.
* Willingness to grow with the organization and take on a leadership role in the process
* Must have the ability to exercise considerable judgment and strategic planning.
* Incumbent must have excellent written and verbal communication skills to deal with both internal and external customers.
* Ability to identify and solve problems.
* Have the ability to prioritize work not only for self but also team of mechanic do drive minimal downtime as well as completion of Preventative Maintenance tasks and work orders.
* Must be able to work flexible hours; days, afternoons, midnights, and weekend work.
* Must be able to work in a factory environment (hot/wet/cold) as needed.
* Must be able to lift up to 50 pounds.
* Infrequent travel requirements.
* Detail and process oriented.
* Computer skills are required.
Physical/Mental Requirements
* Ability to stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl.
* Ability to use hands/arms to reach, handle, or feel objects, tools or controls.
* Ability to work in all areas of the facility including hot and cold areas, and be exposed to wet and humid conditions.
* Must be able to lift and or move up to 50 lbs or more.
* Must have excellent vision, distant and peripheral, with the ability to identify and distinguish colors, and adjust focus.
* The noise level in the work environment is usually high, and ear protection is required.
Work near moving mechanical parts, high and/or confining places and in outside weather conditions.
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
* Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
* Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training
* Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
* Financial - 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Massillon - Hourly
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact ***********************.
$43.9 hourly 31d ago
Facility Operations Supervisor
Life Time Fitness
Supervisor job in Beachwood, OH
By doing safety checks and repairs, the Facility Operations Supervisor can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meet all of Life Time's needs.
Job Duties and Responsibilities
* Maintains the cleanliness of building and the grounds at all times
* Ensures all conditions in the facility are safe
* Conducts general repairs
* Performs routine maintenance and repairs to ensure equipment is working
* Participates in safety training and safety inspections
Position Requirements
* High School Diploma or GED
* 3 to 4 years of facility maintenance experience or equivalent training
* Ability to routinely bend to raise more than 20 lbs
* Ability to work in a stationery position and move about the club for prolonged periods of time
* CPR/AED certification required within 30 days of hire
* Ability to operate basic machinery and tools
* Must be available to work a flexible schedule to meet the needs of the business
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
$44k-75k yearly est. Auto-Apply 12d ago
Manufacturing Supervisor - Full Time
Morman Recruiting
Supervisor job in Wooster, OH
A manufacturing job involves the creation of new products either from raw materials or by assembling different components through physical, chemical or mechanical means. ... Manufacturing creates products for nearly every industry, including: Healthcare. Test
$59k-83k yearly est. 60d+ ago
Dining Services Supervisor
Brookdale 4.0
Supervisor job in Akron, OH
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$38k-60k yearly est. Auto-Apply 60d+ ago
Customer Service Supervisor
Petsuites
Supervisor job in Twinsburg, OH
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
The average supervisor in Canton, OH earns between $28,000 and $88,000 annually. This compares to the national average supervisor range of $31,000 to $92,000.
Average supervisor salary in Canton, OH
$49,000
What are the biggest employers of Supervisors in Canton, OH?
The biggest employers of Supervisors in Canton, OH are: