Supervisor jobs in El Paso, TX

The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries. Conduct routine 1:1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues. Ensure continuous learning training modules are complete before announced deadlines. Identify training opportunities and/or knowledge skill gaps amongst the team and collaborate with other department leaders as needed to improve agent performance. Review daily and weekly agent scheduling to monitor agent's weekly schedule adherence and provide feedback to WFM as requested. Review agent's daily attendance for occurrences and/or occurrence discrepancies. Review agent timecards for accuracy, make time punch corrections as needed, and approve payroll before announced deadline. Partner with Workforce Management and Operations Managers to ensure efficient agent scheduling and/or leadership support coverage. Uphold EAW and Intuit's policies, standards, and compliance requirements. Manage attendance, adherence, and behavioral expectations using EAW's progressive corrective action model, when necessary. Foster an inclusive and engaging team culture that balances accountability with recognition. Escalate client concerns, systemic issues, and process improvements to Operations Leadership. Serve as a key point of contact between agents, leadership, and clients, to help ensure alignment of goals and expectations. Attend weekly and monthly business reviews to share valuable insight into agent performance with client and better understand client's performance expectations. Maintain excellent knowledge of company policies and procedures to assist agents with difficult customer concerns via slack and/or individual coaching sessions. Resolve escalated customer concerns, balancing superior service with fiscal responsibility. Perform other duties as directed by management. Basic Qualifications Bachelor's or associate degree required. 3 years of experience in a call center or customer service role. Experience handling customer escalations and providing excellent customer service. Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics. High level of integrity and professionalism in handling confidential information. Strong computer skills and proficiency in Microsoft Office Suite. Strong analytical and problem-solving skills. Exhibit exceptional time management, organization, and prioritization skills. Ability to work independently and in a team setting within a fast-paced environment. Excellent written, verbal, and interpersonal communication skills. Proven success in leading a team of agents. Ability to multi-task and perform in a fast-paced environment. Embrace feedback and approach work with a growth mindset. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of Chat Customer Service Representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service. Actively and consistently support all efforts to simplify and enhance the customer experience. Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork. Actively and consistently support all efforts to simplify and enhance the customer and employee experience. Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills. Monitor individual and team performance to ensure performance and quality standards are met or exceeded. Assist team with escalated customer issues. Ensure departmental standards regarding customer experience are met by regularly monitoring chat communications and performance metrics to provide feedback or coaching. Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives. Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training. Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed. Ensure Kronos payroll system is properly accounted for and accurately updated for team. Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development. Performs other duties as requested by management. Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English and Spanish Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner Ability to prioritize and organize effectively Ability to supervise and motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.) Ability to manage projects Knowledge of all functions and related tasks in the area of customer relations Knowledge of applicable products and services Knowledge of general accounting and billing procedures Must be patient, flexible, dependable and have an outstanding attendance record Experience with customer relations, communications and sales skills Required Education High School diploma with some college course work in business or related field; or equivalent experience Required Related Work Experience and Number of Years Customer service/call center experience - 5-7 CCS403 2025-62761 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities The Operations Supervisor, through direct involvement with the General Manager, Operations Manager, and Call Center Manager controls the daily deliver of the para- transit service and has the overall responsibility for on time performance, productivity, driver, and vehicle assignment. The Operations Supervisors reports to the Call Center Manager. Key Responsibilities & Accountabilities: The following is not intended to be a comprehensive list of the essential functions of the Operations Supervisor position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Operations Supervisor must be able to perform the following tasks, among others: Job Responsibilities: * Supervises a sub-department within a department consisting of 10 employees. * Reviews key performance indicators and adjusts services to ensure on-time performance. * Controls on-time performance of routes and ensures each route is covered daily; reviews driver performance multiple times per day utilizing specific reports. * Identifies and communicates via 2-way radio or other communication device, potential rerouting required because of traffic, construction or accident situations. * Monitors workforce level and identifies driver shortages. * Schedules subcontractor assignments to achieve optimal fleet efficiency. * Coordinates emergency communications in the event of service disruption. * Assigns open work and overtime to drivers and develops the daily operating board. * Coordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers. * Respond to individual employee/passenger concerns in a manner that includes investigation and follow-up to appropriate department managers. * Liaises with relevant personnel regarding booking and scheduling issues. * Ensures that operation follows both client and company policies and procedures. * Clearly communicates each staff member's roles and responsibilities and provides support to help staff accomplish assigned objectives. * Prepares required operating reports for management staff. * Respects and maintains the confidentiality of all employee records, business records, client and customer information, data, and other information not otherwise available to the public. * Demonstrates regular and consistent attendance and punctuality in compliance with the company attendance policy. * Works flexible hours and on weekends and holidays as required. * Possess the ability to make key decisions as needed. * Tasked with ensuring schedules are updated on a weekly basis and recorded in the scheduling software. * Reviews, approves, or deny driver time-off requests. * Ensure that all impacted passengers are notified and keep informed of their transportation status. * Analyze and adjust system routing parameters, as needed, for scheduling efficiencies. Working Conditions: The Operations Supervisor works in an office environment and may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, typing, filing, answering phones. Qualifications Talent Requirements: * Strong leadership skills with the ability to set clear expectations, coach, develop and motivate staff. * Ability to effectively delegate tasks, provide appropriate supervision and follow up to department staff. * Excellent communication and presentation skills with an ability to influence people at all levels of the organization. * Analytical with a strong attention to detail. * Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives. * Ability to provide excellent customer service and present a professional demeanor. * Knowledge of the transit service area and system parameters, client, and service operating requirements. * Working knowledge of Trapeze or similar transit scheduling software and the skills to resolve situational challenges. * Proficient in Microsoft Office software including spreadsheet, word-processing applications, etc. * Able to use multi-line phone system and handle multiple tasks concurrently, accurately, and effectively. * Ability to work a variety of different shifts and flexible hours including days, evenings, over nights, holidays, and weekends. * Ability to work independently and objectively, plan and schedule work. * Ability to remain polite, professional, and courteous while communicating with customers and other staff. * Ability to remain calm and manage emergency situations and ensure the safety of all customers and employees. * Ability to hold the respect and confidence of all employees. * Strong written and verbal communication skills. * MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

Description: About Us: Unis accelerates logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client's partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients' supply chain networks through superior technology, assets, and information services. Job Description Purpose and Scope: Supervises the daily activities of an operational unit. Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Implements practices to ensure compliance with operational policies and procedures. Resolve operational issues and escalate complex issues as needed. Responsibilities: Managing and overseeing daily operations within the department. Meeting customer and company KPI's and SLAs on a weekly, monthly and yearly basis as requested. Evaluating employees based daily duties and responsibilities. Verifying employee time/payroll information. Assisting in managing department workforce, reinforcing company policy and procedure, and establishing and maintaining healthy working relationships across the organization. Assisting manager with planning and budget process. Operate in a fast-paced environment handling multiple tasks with complex deadlines. Communicate with customers, vendors, and employees. Overseeing all shipping/receiving operations. Requirements: Required PPE: Safety Vest Safety Glasses Knit Gloves Skills / Qualifications: Fluent in Spanish & English Strong analytical and problem-solving skills. Strong analytical and problem-solving skills. Strong initiative and making suggestions for improving processes. Job Competency / Qualifications Education/ Training: High school diploma, GED, or suitable equivalent. Bachelor's degree preferred. Technical Requirements: Ability to work independently and as part of a team Excellent organizational and time management skills Excellent interpersonal, oral, and written communication skills Experience: · A minimum of Five (5) years of professional experience working in logistics, warehouse, or transportation operations. DISCLAIMER: EQUAL EMPLOYMENT OPPORTUNITY POLICY Unis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Unis complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Unis expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned. The scope of the job may change as necessitated by business demands.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. At STERIS Applied Sterilization Technologies (AST), We are One Team with One Goal. Through a network of nearly 60 facilities globally, STERIS AST has been committed to patient safety by providing contract sterilization services to the medical device, pharmaceutical, consumer, and industrial communities for over 40 years. Our sterilization services ensure the safety of those who use these products, including our families, our friends, and ourselves. As a Production Supervisor you will lead a team of 5 material handlers and production operators in various aspects of processing, maintenance, and warehousing functions for the STERIS Applied Sterilization Technologies (AST) El Paso -I plant location in El Paso, TX. In this role you will be responsible for the selection, training, and work direction for your team, and employ key company processes to effectively achieve results. The Production Supervisor will positively influence employee engagement and maintain a positive work culture and employee relations environment. Night Shift: 5:30pm - 5:30am (12 -hour shift) with every other weekend off ! Week 1: On Mon & Tues (Off Wed & Thurs) On Fri, Sat & Sun Week 2: Off Mon & Tues (On Wed & Thurs) Off Fri, Sat & Sun What You'll do as a Production Supervisor * Develop a shop floor culture focused on the achievement of the businesses' objectives in Safety, Quality, Delivery and Cost (SQDC), by continuously focusing on waste elimination and following standard work. * Lead daily SQDC board meetings, trains and develops employees to meet expectations, ensure the working environment is safe through direct monitoring of behavior and equipment, incident response, mitigation and investigation as issues occur during the shift, and provide individual and group feedback on successes and opportunities to improve performance. * Identify opportunities for countermeasures and participate in facility lean committees. * Support the company's Lean business system, through participation in Kaizen events, participation in Total Productive Maintenance (TPM), One Team One Goal (OTOG) Customer Service training/ participation. * Act as first point of contact for mitigation and investigation of issues related to safety, quality, delivery, and cost. * Drive employee engagement by implementing and using Lean processes. * Create an environment of positive employee relations by creating a safe and productive work environment, listening to and addressing employee concerns, enforce company policy and constructively manage employee performance. * Interview and select new employees and assure the team has necessary skill and tools to complete work; ensure that shifts are properly staffed and assign daily work to achieve objectives and ensure smooth shift transitions. * Assess skill level and performance, and address gaps ensuring employees are capable of meeting expectations. * Collaborate across functions with Quality, Human Resources, and Planning, and support customer quality audits. * Ensure appropriate performance levels and track KPI across a range of activities and standard process metrics. Update SQDC boards. The Skills, Experience and Abilities Needed Required: * Minimum High School Diploma or GED, required. * 5 years of industrial or other relevant work experience. * Ability to learn science of sterilization modalities. * Four basic functions of mathematics. * Effective communication skills and ability to conduct team meetings. * Ability to effectively employ delegation, collaboration, conflict resolution skills in a team environment. * Knowledge of MS Office 365 applications including Outlook, Excel, Word and PowerPoint. Preferred: * Associates or bachelor's degree. * 3 years of supervisory experience. * Qualified Equipment Operator, able to drive a fork truck, certification. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, wellbeing, and financial future. Here is just a brief overview of what we offer: * Market Competitive pay * Extensive Paid Time Off and added Holidays * Excellent Healthcare, Dental and Vision benefits * Long- and Short-Term Disability coverage * 401(k) with a company match * Maternity and Paternity Leave * Additional add- on benefits / discounts for programs such as Pet Insurance * Tuition Reimbursement and continuing education programs * Excellent opportunities for advancement in a stable long-term career #LI-MO1 #LI-Onsite Pay range for this opportunity is $70,000 - $74,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Job Details Management Distribution Center - El Paso, TX 0WM11 Mount Franklin Foods LLC - El Paso, TX Full Time AnyDescription Summary of Job The supervisor oversees daily transportation operations with route schedules, order compliance, coordination of freight carriers, and confirming compliance with department procedures. Ensures compliance with safety and regulatory standards. Key responsibilities include supervising transportation staff, maintaining records, coordinating domestic logistics including US ports to El Paso, resolving operational issues, extracting and analyzing data for efficiency improvements. Essential Functions and Responsibilities · Supervise, train, mentor Transportation Department staff · Overseeing daily transportation operations, including scheduling and routing to ensure on time performance · Coordinate daily operation tasks and responsibilities with other departments to streamline processes · Ensuring compliance with US traffic transportation procedures · Monitoring transportation costs and optimizing budgets · Manage transportation reports and analyze data to identify efficiency improvements · KPI, adherence reports, payment reconciliation with TMS and submit for rate approvals · Work with manager to streamline and improve workflow to preserve budget · Ensure adherence to company compliance safety procedures · Address and resolve transportation-related operational issues and conflicts, and manage emergencies · Logistics coordination of goods moving across borders, often involving multiple carriers and modes of transportation like sea, air, and land, international · Monitor operations at DC and our 3PLs for accuracy in/out and out order fulfillment schedules · Schedule and conduct regular staff training and team meetings · Willingness to provide operational support outside of business hours. · Performs other related duties as assigned Qualifications Education and Qualifications Bachelor's degree in Logistics, Supply Chain Management, or a related field preferred; or minimum of 3 years of transportation logistics experience. · Knowledge of transportation industry and understanding of transportation laws, regulations, and logistics compliance · Strong leadership and interpersonal skills for managing teams and resolving conflicts · Excellent analytical and problem-solving abilities to address daily operational challenges. · Proficiency in transportation management software. · Excellent Microsoft Office; Excel PowerPoint skills · Accounting abilities to accurately understand financial data and generate reports · Exceptional organizational and time management skills. · Great communication and collaboration skills. Physical Requirements · Crouching: Bending the body downward and forward by bending leg and spine. · Reaching: Extending hand(s) and arm(s) in any direction. · Standing: Remaining upright on the feet, particularly for sustained periods of time. · Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. · Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. · Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound. · Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. · Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. · The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. · The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work). · Ability to handle high stress situations

The Tax Supervisor is responsible for working collaboratively with clients, partners, and staff to provide comprehensive tax advisory and compliance services. They are also responsible for the training and supervision of junior staff. With oversight and direction of the Managers or Partners, this position is responsible for the review and job management functions of tax engagements, including compliance, planning, and research. Will maintain total confidentiality and discretion; and will establish strong relationships with clients, executives, and other key stakeholders. Will assume full responsibilities for directing engagements and special assignments and will support and offer assistance to Managers and Partners. Possess an ability to communicate complex tax rules patiently and positively. Be self-driven with a proven track record in meeting deadlines and working collaboratively with others. Essential Duties and Responsibilities: · Responsible to prepare all tax compliance, help with audits, and respond to tax letters. Serve as the primary engagement manager with economic responsibilities for billing, realization, and collections. Effectively leverage available technology and other resources on projects to maximize technical application and holds the engagement team to the same standard. Determine appropriate tax objectives, scope and methodology and actively participate in decision making with clients to understand the broader impact of current decisions and possible solutions. Manage client engagement and technical knowledge in individual taxation, and understating of trust, partnership, corporate, federal, state, local and foreign tax returns, estimated payments and extensions, and federal and state tax audits. Develop and execute a business development plan which includes networking, new client development, client expansion activities, and client satisfaction. Preparing and reviewing complex tax returns; overall project management responsibility. Researching complex tax matters and keeping current on law and industry changes. Identifying tax problems and developing solutions. Representing clients regarding tax notices and tax audits. Monitoring developments in tax legislation. Prepares internal memoranda, written correspondence/guidance, private letter rulings and other documents for submission to the IRS or Treasury Department. Assists in executing firm goals on recruiting and client development. Other duties as assigned. Minimum Qualifications: · Excellent interpersonal, oral, and written communication skills. · Detail oriented & ability to multi-task; Strong accounting & analytical skills. · Strong computer skills: proficient in Tax software, MS Office or similar software with the ability to learn new or updated software. · Strong supervisory, training, and mentoring skills. · Demonstrated time management and organizational skills to meet client and tax compliance deadlines. · Self-directed and self-motivated work ethic that contributes to the client service team by producing quality work with quick turnaround and attentive service. · Works with an entrepreneurial approach to client service while building positive working relationships with clientele. Education and Experience: · Bachelor's degree in accounting or related field, required. · 5 - 7 years' experience in public accounting tax experience, preferred. · CPA license, required. · Experience preparing individual and business tax returns. Physical/Mental/Visual Demands and Work Environment: · This job is conducted in an office work environment, sitting most of the time, working on a computer. · Must be able to exert up to 20 lbs. of force occasionally. · Some travel may be required. Work Schedule: · Typically, Monday through Friday, 8am-5pm. · Additional hours are required during peak season. The statements on this document are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. The Firm hereby expressly reserves the right to modify any or all job descriptions as it becomes necessary or appropriate.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. Supervisors in this are responsible for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling. Responsible for coaching and developing reports on customer service processes and best practices. Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously Drive a culture of accountability, continuous improvement, and personal excellence Directs workforce management activities and sets performance goals and objectives accordingly Develop and maintain strategy on ensuring customer satisfaction on all service interaction Provide team motivation and development to maximize sales opportunities Responsible for the overall performance and productivity of direct reports Responsible for weekly payroll review and submission to ensure correct entries Responsible for driving the growth of revenue and profit originating from a call center Proven ability to meet performance, efficiency, and quality assurance targets Monitoring of individual and team results to identify and act on both positive and negative performance Communicate key messages effectively to ensure that direct reports are informed of process changes Provide regular feedback to representatives regarding performance wins and areas of opportunity Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. Develop and audit quality assurance strategies to ensure the delivery of world-class service Determining work procedures, preparing work schedules, and expediting workflow Responsible for hiring, coaching and terminating call center employees Be a subject matter expert on your client's business Manage remote employees as needed. Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Team Lead (3rd Key) We are looking for a Team Lead (3rd Key) to join the Lube X-Press team. You will lead our 2/3-Man Process, ensuring high-quality service and customer satisfaction in line with our brand standards. As a key holder, you will also act as Manager on Duty when leadership is absent. Responsibilities Oversee and perform oil changes, filter replacements, and fluid exchanges. Lead the team in providing exceptional customer service, including greeting guests, making recommendations, and processing payments. Ensure the team follows all company procedures, safety policies, and core values. Support the training and development of Lube Technicians. Maintain a clean, safe, and efficient work environment. Qualifications Prior supervisory or leadership experience. Experience as a Lube Technician and/or Service Advisor. Strong customer service and sales skills. Proficiency in English; Spanish bilingual is a plus. Must have or be able to obtain Texas State Inspection (TSI) certification within 60 days. Must be or be able to be GSA Certified (True Brand & Shell Certifications) within 60 days. Physical Requirements Ability to stand for up to 8 hours. Comfortable working in varying temperatures and loud environments. Ability to lift up to 25 lbs and perform physical tasks like bending and reaching. Compensation Eligible for a monthly leadership bonus based on store performance.

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Overview SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in managing day-to-day shift operations and will serve as the acting Supervisor in their absence. The Team Lead will play a key role in ensuring smooth workflow by coordinating tasks, monitoring performance, and assisting with issue resolution during assigned shifts. Additionally, the Team Lead will act as a liaison between Data Analysts and Data Coordinators, facilitating effective communication, ensuring alignment on project goals, and promoting collaboration across functions. This role requires strong leadership, organizational, and interpersonal skills to maintain operational continuity and uphold program standards. Essential Job Duties Maintain schedules and conduct role calls Provide direct oversite for Data collections team members Coordinate communications between functional teams Draft and maintain administrative paperwork and reports Double check work products for accuracy and completeness Qualifications Minimum Requirements 1-2 years of related job experience Fluent in English and Spanish Must be US Citizen to be eligible to receive appropriate level security clearance Must have lived in the US for 3 out the past 5 years Basic data entry skills Ability to pass an SSBI government background investigation Strong written and verbal communication skills Must be able to work independently or within a team Additional Information Work Environment Work is on-site at one of multiple SOSi locations Requires periods of non-traditional hours including consecutive nights or weekends when necessary Shift work is required as this is 24/ 7/ 365 days a year operational environment Ability to work efficiently under deadlines and pressure Ability to keep up in a fast-paced environment Must be able to work any assigned shift Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

A Team Leader is responsible for implementing strategies that team members use to achieve a goal, delegating tasks based on each member's strengths and skills and offering the training necessary to complete certain tasks. They are also responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed. Responsible for closing out each shift and delegating tasks throughout each shift.

Team Lead (3rd Key) We are looking for a Team Lead (3rd Key) to join the Lube X-Press team. You will lead our 2/3-Man Process, ensuring high-quality service and customer satisfaction in line with our brand standards. As a key holder, you will also act as Manager on Duty when leadership is absent. Responsibilities Oversee and perform oil changes, filter replacements, and fluid exchanges. Lead the team in providing exceptional customer service, including greeting guests, making recommendations, and processing payments. Ensure the team follows all company procedures, safety policies, and core values. Support the training and development of Lube Technicians. Maintain a clean, safe, and efficient work environment. Qualifications Prior supervisory or leadership experience. Experience as a Lube Technician and/or Service Advisor. Strong customer service and sales skills. Proficiency in English; Spanish bilingual is a plus. Must have or be able to obtain Texas State Inspection (TSI) certification within 60 days. Must be or be able to be GSA Certified (True Brand & Shell Certifications) within 60 days. Physical Requirements Ability to stand for up to 8 hours. Comfortable working in varying temperatures and loud environments. Ability to lift up to 25 lbs and perform physical tasks like bending and reaching. Compensation Eligible for a monthly leadership bonus based on store performance.

Job Description This position is a specialized position for EPSPC. The position entails multiple aspects of ACA and PBNDS compliance and working alongside ICE counterparts. This is a supervisory position and will not be part of the Bargaining unit. Applicants will be contacted via phone or email within ten (10) business days of submittal. ESSENTIAL DUTIES & RESPONSIBILITIES Perform all duties as directed in accordance with PBNDS/ACA and ICE facility policy standards. Review policies and ensure they are updated in accordance with PBNDS/ACA. Follow and abide by company polices and directives Respond to emergency situations, such as fires, facility disturbances, riots, etc. Prevent and detect contraband Prevent and detect escape attempts. Observe, prevent, and report all instances of disorder or non-compliance as directed by ICE and PPS policies and procedures. QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION Required (Minimum) Qualifications 1. Current EPSPC PSU Clearance 2. 1 Year experience within EPSPC 3. Performance Demonstration of Good Conduct and Personal Character Knowledge, Skills and Abilities Physically capable of responding to emergencies, such as running with a fire extinguisher. Capable of understanding and applying written and verbal orders, rules, and regulations. English literacy and ability to write reports in English Meet physical/health requirements for duties. Ability to use Computer Programs, such as Microsoft Excel and Word. Preferred Bachelor's degree from Accredited University Ability to speak, write and comprehend a second language (Spanish or any language) PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential job functions will require maintaining physical condition necessary for bending, stooping, sitting, walking or standing, and complex movements for prolonged periods of time. Applicants must be able to perform through pat-down searches and be able to physically search physical structures for contraband. Applicants must be able to respond to emergency situations, such as fires and run for prolonged distances with a fire extinguisher. Applicants must also be able to respond to physical disturbances that are violent in nature. Applicant must be able to assist in quelling physical altercations, as well as defending themselves from physical assault. WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed in a multitude of settings. There are various positions that could tentatively be performed on any given 8 - 12 hour day. These include the following: Exposure to extreme climate temperatures and conditions Exposure to sun and climate conditions, to include standing up and/or walking for more than 8 hours. Sitting at desk and periodically walking to conduct security checks Utilizing computers in offices or buildings Confined to office space for more than 8 hours SUPERVISORY RESPONSIBILITIES This is a supervisory position. ADDITIONAL QUALIFYING FACTORS ACA/PBNDS Test (written) Oral Board Highest Union Seniority and Overall combined test score (based on Written and Oral Board) will be selected. Shareholder Preference. BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, BSNC shareholder descendants and BSNC shareholder spouses, in that order. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Job Details Management Zaragoza Branch - El Paso, TX Full Time High School $50244.48 - $62805.60 Salary Day ManagementJob Description Responsible for managing the daily center/department activities and ensuring superior member service is provided by staff onsite, virtually or by phone. Monitors service quality and coaches' staff by conducting (live and/or recorded) observations to achieve exceptional member service and member growth goals. Manages and schedules staff to ensure adequate center coverage. Ensure staff are fully trained in all products and services. Ability to offer products and services based on individual member needs. Trains staff on all regulatory compliance, credit union policies and procedures. Handles and resolves member complaints and questions. Responsible for managing and directing center staff during peak volume times, may assist members directly as needed and provide Member Financial Education. In addition to member and employee education, the MES is accountable for the accurate and timely completion of all security protocols within their center/department. This includes ensuring that all staff are properly trained and understand procedures related to both physical and digital security. The MES maintains the accuracy of security logs, oversees end-of-day balancing, and monitors operational errors to identify trends and opportunities for improvement. They are responsible for coaching staff on operational procedures and error reduction, fostering a culture of accountability and continuous improvement. The MES also plays a key role in tracking and reporting losses, documenting corrective actions, and coordinating training efforts related to operational and service issues. This includes maintaining records of incidents, ensuring appropriate follow-up, and supporting staff development to prevent recurrence. The MES supports the Member Experience Manager (MEM) with additional operational responsibilities as needed, contributing to the overall success and efficiency of the center or department. Through a combination of leadership, education, and operational oversight, the MES ensures that both members and employees experience a high standard of service and support. Job Qualifications EDUCATION/CERTIFICATION: High School diploma or equivalent. Certified Financial Counselor External Hires: Must complete Certified Financial Counselor certification within one (1) year of hire date. EXPERIENCE: Three (3) years of financial institution experience to include one (1) year of supervisory experience or LITE Program graduate. Experience in coaching, mentoring, or team leadership Highly preferred.

Job DescriptionHIRING NOW- CUSTOMER SERVICE ASSOCIATEJoin a Proud Southwest Tradition- Serving Our Community Since 1945! Household Furniture is El Paso's largest and oldest family-owned furniture store, proudly serving families for 80 years. As we continue to grow, we're looking for reliable and motivated professionals to join our team as a Customer Service Associate at our new Las Cruces showroom! This position plays an important role in creating a welcoming experience for our customers while supporting our sales team and store leaders. Youll assist with transactions, financing, deliveries, and customer care to ensure every guest receives top-notch service from start to finish. (This is not a call center role.) Why Youll Love Working With Us Competitive Pay: $15$18 per hour, based on experience Paid Training Health Insurance Retirement Benefits (100% company-funded) Paid Time Off (PTO) & Holiday Pay Employee Discount Free Private Gym Access Fun, Stable Work Environment with a local, family-owned company Opportunities for Advancement many of our team members grow into management or sales roles What Youll Do Greet customers and provide friendly, professional assistance Process payments, financing applications, and paperwork accurately Support customers with delivery updates and service inquiries Answer phones and assist with scheduling or administrative tasks Collaborate with sales associates and store management to ensure smooth daily operations Maintain organized records and a clean, inviting showroom What Were Looking For High school diploma or equivalent Positive, can-do attitude and strong attention to detail Customer service or cashier experience preferred (6+ months) Computer-savvy and comfortable learning new systems Excellent communication and interpersonal skills Ability to work retail hours including evenings and weekends Bilingual a plus! Se busca personal bilinge! Ready to start your career with Household Furniture? Apply today and join a team thats been serving El Paso families for generations!

Responsibilities Peraton has an opening for a Spacecraft ACS Team Lead at the White Sands Complex in Las Cruces, NM. The Spacecraft ACS Team Lead will join a team of engineers dedicated to ensuring the health, safety of the Tracking and Data Relay Satellite (TDRS) fleet through evaluation and assessment of spacecraft telemetry. The Spacecraft ACS Team assists with planning and execution of spacecraft orbit management, momentum management, subsystem assessments and telemetry monitoring, and other activities required to support unmanned and human space flight mission success. Peraton is the prime contractor for NASA at the White Sands Complex (WSC) near Las Cruces, New Mexico. Operating here are two functionally identical satellite ground terminals: The White Sands Ground Terminal, and the Second TDRSS Ground Terminal. These ground terminals ensure uninterrupted communications between various ground stations, NASA's orbiting geosynchronous fleet of Tracking and Data Relay Satellites (TDRS), customer spacecraft, and the computer systems that support such spacecraft. WSC serves as an interface for distributing satellite data to control centers and scientists who then use the daily influx of data to expand our ever-growing knowledge of the Earth and the universe. This position will be responsible for the following: * Lead a team of direct reports to complete project requirements and allocate tasking for spacecraft engineers. * Perform daily monitoring and trending of TDRS spacecraft state-of-health data. * Develop, maintain, and validate procedures for performing spacecraft activities, including station-keeping, momentum management, spacecraft relocations, and anomaly recovery. * Perform spacecraft End-of-Mission planning, simulations, execution, and documentation. * Responsible for the technical integrity of projects and operations while providing technical guidance to department staff and project levels. * Work closely with resources to create test plans and ensure that issues are properly assigned and resolved. * Provide accurate, articulate, quick turnaround notifications and status updates for anomalies. * Analyze and identify spacecraft system anomaly root causes. Coordinate team planning and execution of recovery actions. * Assist in developing and maintaining checklists and training material for spacecraft engineers. * Conduct team meetings as necessary to plan for upcoming activities, discuss ongoing issues, and facilitate team cohesiveness. Qualifications Required Experience: * Bachelor's degree in Aerospace Engineering, Electrical Engineering, Mechanical Engineering, Physics or related field and 6+ years of relative experience. * Prior experience working with spacecraft and leading projects and/or teams. * Occasional travel to other sites may be required. * Security clearance - this position requires the candidate to be able to obtain a DoD Secret security clearance and to maintain the clearance thereafter. In order to obtain a clearance, you need to be a US Citizen and show proof of citizenship. An Interim Secret is acceptable to start. Desired Experience: * Active Secret security clearance. * Previous experience associated with TDRS operations is highly desired. * MS degree in Aerospace Engineering, Electrical Engineering, Mechanical Engineering, Physics or related field. * Proficiency with Systems Tool Kit (STK), Python, MATLAB, or LabVIEW. * Previous spacecraft operations, design, or test experience. * Demonstrated written and oral communication skills, including ability to communicate effectively with peers and management. * Experience with MS Office Suite (Excel, Word, PowerPoint). Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Details GW Boutique - Horizon City, TXDescription and Job Responsibilities To assist Store Manager and Assistant Manager in the day-to-day store operations. The Store Supervisor is responsible for supervising all store personnel in the Store Manager's absence, meeting daily production, revenue, and customer service daily goals. The Store Supervisor must provide support services by collaborating with individuals with disabilities or disadvantages. ESSENTIAL FUNCTIONS: Assist management with store operations, customer service, and employee relations. Carrie out responsibilities in correspondence with the organization's policies. DUTIES & RESPONSIBILITIES: Interact with the public on a regular basis. Customer service oriented. Excellent written and verbal communication (English/Spanish) preferred. Maintain and accomplish all day operational responsibilities of retail store in the absence of the Store Manager or Assistant. Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels. Ensure store meets or exceeds sales and daily production goals on a consistent basis. Ensure the cleanliness and image of the store, proper attention is given to the sales floor (appearance, cleanliness, shopping environment, floor care, fitting room cash register, customer service areas, aisles, trash cans, lights, restrooms, showcases, window ledges and doors). Ability to work flexible hours in the absence of the Assistant to the Store Manager, or as needed. Complete daily sales paperwork and reports as needed. Maintain proper cash controls and assist with preparing bank deposits for armored truck services pick up when directed. Assists in other areas as requested. Qualifications and Skills QUALIFICATIONS: High School Diploma or GED. Two years minimum experience in retail store management/retail sales supervision. Ability to work well with the public required. Valid Driver's License and Auto insurance required. Ability to pass MVR check. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift, push or pull a minimum of 30 pounds and be able to stand for long periods at a time; bend, reach and stretch repeatedly during a shift. Full range of motion with the ability to move throughout the facility.

Operations Lead Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance. Key Roles & Responsibilities: The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security. The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics. The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner. The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. The OL Drives productivity by training, coaching, planning, monitoring, and appraising results. The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience. The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store. All other duties are based on business needs. Open Availability (nights and weekends) Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent. Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. The ability to work effectively independently and within a team. Strong attention to detail, e.g., standards, processes, marketing, etc. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

LOCATION Las Cruces, NM JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We're looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you'll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, and success of a team of 15-25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. Coach and develop team members on service standards, processes, and best practices. Monitor and improve performance metrics, KPIs, and productivity benchmarks. Foster a culture of accountability, continuous improvement, and excellence. Oversee workforce management, including scheduling and goal setting. Develop strategies to ensure high levels of customer satisfaction. Motivate the team to identify and maximize sales opportunities. Review and submit weekly payroll to ensure accuracy. Drive revenue and profitability growth within the call center. Track and analyze team and individual performance to identify trends and improvement areas. Communicate updates and process changes clearly and effectively. Provide regular feedback and coaching to agents on performance and development. Collaborate with departments such as QA, Training, IT, and Recruiting. Implement and audit quality assurance strategies to maintain service excellence. Manage hiring, onboarding, coaching, and, when necessary, terminations. Serve as a subject matter expert on client-specific operations. Manage remote team members as needed. Perform additional duties as assigned. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS Minimum of 3 years of total call center experience or 1 year in a management role. Associate's degree or equivalent combination of education and experience. Strong interpersonal and communication skills. Proven supervisory experience with a focus on staff development. Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). Demonstrated ability to drive performance and meet sales goals. Familiarity with call center tools and technologies for KPI and SLA management. Effective conflict resolution skills for both customer and employee issues. Strong organizational, time management, and multitasking abilities. Ability to adapt and thrive in a fast-paced, high-pressure environment. Clear and practical written and verbal communication skills. A proactive, solution-oriented mindset with a drive for continuous improvement. Ability to independently prioritize tasks and implement effective solutions. Strong accountability and performance management capabilities. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.