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  • Management Training Program, Operations Supervisor

    Arcbest 4.4company rating

    Supervisor job in Birmingham, AL

    When joining our Management Training Program, you will join the company as an Operations Supervisor. The program is a 20-week program and you will be trained on every aspect of our company and industry from a service center perspective. You will be working at one of our 240 nationwide Service Centers. Willingness to relocate is key to this program. Your training is centered around learning the role of front-line operational supervisors and gain new insight into safety, maintenance and transportation procedures. This orientation enables you to observe supervisors during the operational shifts (inbound, outbound, city and DC) of an ABF Freight Service Center. You will also have a glimpse into Sales by spending time with ArcBest Account Managers. By accompanying account managers on client presentations, you will learn the dynamics of proactively managing ArcBest accounts. After training, you will be placed in one of our more than 240 facilities across the continental United States as an Operations Supervisor. Those in our top management positions all paved their way by developing and strengthening their own abilities throughout their ArcBest and ABF Freight careers. Responsibilities Other duties and projects, as assigned. Maintain a positive attitude in a highly intense environment. Provide training, performance feedback, and disciplinary recommendations, as needed. Maintain appropriate load plan and ensure proper load balance for safe vehicle operation. Work in a team setting to accomplish department goals. Provide a clean, safe working environment for all personnel and visiting customers. Assign job tasks to workers according to unloading and loading schedules. Support our values driven culture focused on creativity, integrity, collaboration, growth, excellent, and wellness. Foster safe handling, loading, unloading, and storage of hazardous materials. Coordinate work assignments and monitor performances. Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. Requirements Education: * Bachelor's Degree Business, Supply Chain Management, or related field, preferred Computer Skills: * Proficient in Microsoft Office Suite, required Additional Requirements: * General knowledge of freight, imports, exports, and proper freight handling techniques, preferred * Must be willing to relocate, required Competencies: Active Learning Customer Focus Effective Communications Problem Solving Solutions and Services Other Details Work Hours: * Schedule may vary depending on Service Center location. Compensation: * This is a salary position paid biweekly. About Us ABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
    $52k-70k yearly est. 8d ago
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  • Supervisor - Customer Service, Title Processing

    JJ Kane Auctions 3.9company rating

    Supervisor job in Birmingham, AL

    Join an industry leader that's helping customers dig deeper and reach higher. Altec's JJ Kane Auctions operates nationwide, extending the lifecycle of essential equipment and supporting communities with access to high‑quality used machinery. As our business continues to grow, we're seeking a motivated and service‑driven Supervisor for our Customer Service Team to support title processing at our Birmingham, AL office. As a subsidiary of Altec, we deliver a trusted, knowledgeable, and seamless auction experience for buyers and sellers of specialized utility and construction equipment. What You'll Do As our CSR Supervisor, you'll lead a high-performing team responsible for accurate, timely, and compliant title processing. You will: Oversee CSR team scheduling, staffing, and daily workflow Coach, develop, and hold team members accountable Maintain quality, accuracy, and operational consistency Resolve customer issues with professionalism and clarity Drive continuous improvement and champion better processes Partner with internal teams and external suppliers Support a customer-first, safety-focused culture Key Responsibilities Team Leadership & Performance Supervise CSR team scheduling, workload balance, and staffing coordination. Reinforce company policies and maintain consistent accountability through coaching, feedback, and performance reviews. Approve timekeeping and attendance, including vacation requests. Support disciplinary actions when appropriate. Coordinate staffing needs and production sequences to maximize output. Monitor performance, quality standards, delivery deadlines, and system accuracy. Lead problem-solving for daily operational challenges. Manage 5S practices, facility needs, and equipment condition. Serve as a service leader supporting buyers, sellers, and internal teams. Ensure team members receive required training and support. Foster strong internal and external partnerships, reinforcing customer-first operations. Identify opportunities to streamline processes and enhance productivity. Champion innovation and out-of-the-box problem-solving. Participate in organizational improvement initiatives. Operational Workflow & Quality Customer & Partner Interaction Continuous Improvement What We're Looking For Required High School Diploma required; bachelor's degree preferred. Four years of industry experience or one year in an Altec Group Lead role. Supervisory experience and/or title work preferred. Strong communication, problem-solving, and troubleshooting skills. Proficiency with general PC applications. Valid Driver's License may be required. Why Join Altec & JJ Kane? Family‑owned since 1929 with global reach and local values. Industry‑leading stability, culture, and career progression. Work that supports sustainability by extending the lifecycle of vital equipment. A collaborative, people‑first team environment. Ready to Build a Career With Us? Apply today at ********************** or ************** Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package, which includes: Medical, Dental, Vision and Prescription Drug Program Retirement 401(k) Traditional or Roth Program Options with Company Match Vacation and Holidays Parental Leave Short-Term and Long-Term Disability Leave Flexible Spending Accounts Tuition Assistance Program Employee Assistance and Mental Health/Substance Abuse Program Life Insurance, Accidental Death and Dismemberment Insurance Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance Additional Wellness Programs and Rewards Available Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
    $27k-36k yearly est. 3d ago
  • Tooling Supervisor

    Zobility

    Supervisor job in Bessemer, AL

    Supervisor Tooling is empowered to achieve results through motivation, recognition, performance feedback and development. Is responsible for time and performance management. This position is responsible to manage all tooling for compliance to tool standards, and preventative maintenance. Responsibilities: Oversee tool builds and engineering changes within Company tool rooms and at outside vendors. Prioritize work within the Company tool room and maintaining tooling standards. Provide quotes for in-house tool room work. Develop and maintain tooling preventive maintenance program. Enforce safety rules daily. Noncompliance of safety rules will result in disciplinary action and/or termination. Actively intervene to correct recognized unsafe actions and conditions. Conduct daily observations of PPE use and safe work practices and coach employees as needed. Ensure that all accidents including first aid are reported. Follow all safety guidelines established by this facility daily. Noncompliance to the safety policy will result in disciplinary action and/or termination. Build credibility through continuous demonstration of safety as a value through their personal actions. Supervise the Tooling Engineer's regarding their tooling- and technology level. Requirements: 7-10 Minimum Years of Experience with Mechanical or Process Engineering and Injection Molding. 10+ Minimum Years of Experience within the automotive industry. Must be able and willing to travel and work at customer sites, including industrial manufacturing plants which might require climbing, lifting, or working in confined spaces. Experience in production and tool build. Journeyman Toolmaker Certification. Activities under Tooling Engineer as needed. Completion of formal apprenticeship program resulting in a Journeymen Level Tool and Die Maker. Education: 2-Year College Degree Equivalent work experience may also be considered for this position.
    $55k-86k yearly est. 5d ago
  • Emerging Leader - Operations (Birmingham, AL)

    QXO, Inc.

    Supervisor job in Pelham, AL

    The QXO Emerging Leaders Development Program (ELDP) is a one-year rotational experience designed to develop future branch and operations leaders. Through structured learning, hands-on experience, and mentorship, associates gain the operational knowledge and leadership skills needed to make key branch decisions and progress into Assistant Branch Manager or Operations Manager roles upon successful completion. Participants join a high-performing cohort, gain access to an enterprise-wide leadership network, and contribute directly to regional initiatives that support QXO's commercial and operational priorities. The program combines virtual learning modules, regional on-the-job rotations, and capstone leadership projects-giving participants the opportunity to lead with autonomy, make recommendations on key matters (inventory analysis, inventory management, or workforce enablement), and build strong management and operational foundations. What you'll do: * Drive operational and strategic projects end to end, leveraging data to identify trends, resolve root issues, and enhance efficiency, profitability, and customer experience. * Share your insights and recommendations with regional and branch leaders, using your judgment to prioritize what matters most and help shape real business decisions. * Hire and onboard new team members to build a strong, high-performing workforce. * Recommend process, workflow or resource changes that move the business forward. * Work with cross-functional leaders to advance initiatives in forecasting, staffing, service levels, inventory health, and cost control. * Serve as a community engagement ambassador and strengthen partnerships with local associations. * Champion and lead technology advancement and process flow changes to align with corporate initiatives. What you'll bring: * A college graduate (bachelor's degree in business, Industrial Distribution, Construction Management or related field) or candidate interested in developing a professional career with 1-2 years of industry experience. * A strong communicator and problem-solver who thrives in a hands-on, results-oriented environment. * Energized by teamwork and motivated to lead people and processes to make a lasting impact. * Willing to relocate or travel regionally for rotations and future leadership roles. Preferred Qualifications: * Internship or work experience in distribution, manufacturing, or retail operations. * Analytical and customer-focused mindset. * Proficiency with Microsoft Office Suite; interest in technology-driven operations What you'll earn 401(k) with employer match Medical, dental, and vision insurance PTO, company holidays, and parental leave Paid training and certifications Legal assistance and identity protection Pet insurance Employee assistance program (EAP) About the company: QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company aims to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.
    $52k-100k yearly est. 15d ago
  • Branch Operations Lead - Trussville Branch (New Build) - Birmingham, AL

    JPMC

    Supervisor job in Birmingham, AL

    At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings.
    $51k-100k yearly est. Auto-Apply 60d+ ago
  • Customer Service

    Jack Marshall Foods, Inc.

    Supervisor job in Bessemer, AL

    Job Description Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: A commitment to promote from within Training and mentorship programs Tuition reimbursement and scholarship opportunities Reward and recognition culture Competitive Pay Flexible schedules- day, night and evening shifts Eligibility to accrue paid vacation time Career advancement and professional development opportunities PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! The responsibilities of the team member will include: Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation efforts Requirements The ideal candidates must want to have fun serving great food to our customers! Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic
    $28k-40k yearly est. 29d ago
  • Operations Lead - PT

    at Home Group

    Supervisor job in Center Point, AL

    Operations Lead Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance. Key Roles & Responsibilities: The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security. The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics. The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner. The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. The OL Drives productivity by training, coaching, planning, monitoring, and appraising results. The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience. The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store. All other duties are based on business needs. Nights and weekends required Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent. Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. The ability to work effectively independently and within a team. Strong attention to detail, e.g., standards, processes, marketing, etc. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $51k-100k yearly est. Auto-Apply 60d+ ago
  • Team Leader, CNC Machining

    Steris Corporation 4.5company rating

    Supervisor job in Birmingham, AL

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Responsible for the direction and flow of component orders through assigned work centers to meet defined delivery dates. Determines equipment and people resources required to meet production requirements and assigns/directs resources as needed to meet delivery deadlines. Must know the status of each order within their assigned area. Also responsible for assessing the training needs of machinists within the scope of their work center. What You'll Do as a Team Lead CNC Machining Interpret technical prints Provide part quotation from technical drawings which include estimated program, set up, and cycle labor plus material size and machined used. Must have knowledge of CNC machine G&M Code and troubleshooting skills to identify and edit program improvements Trains CNC machining personnel in programming methods Directs and coaches team members (machinists), order output, order timeliness and quality. Effectively utilizes team members to complete repair orders in a timely manner and to the highest quality standards. Assess team members' skills to determine training requirements. Trains new and existing machinists as needed. Determines equipment to be used in the manufacturing of parts, creates programming, completes machine set-up and operates machine. Contributes to performance evaluation process. Responsible for evaluating job set up, troubleshooting issues, and implementing corrective action as necessary to produce component part to drawing specification. Assigns work orders to team members. Monitors part quality to ensure that customer requirements are met. Abides by all company safety and health policies and procedures as defines. Must use personal protective equipment if required. Aware of and conforms to Company ISO goals and objectives and supports ISO requirements. The Experience, Skills and Abilities Needed Required: High school diploma or equivalent. Minimum five (5) year CNC set up and operation experience with a Vocational/Technical degree or eight (8) years CNC Machining in lieu of degree. Data entry system experience. Ability to read and interpret technical drawings. Good hand/eye coordination (manual dexterity), basic organizational and troubleshooting/problem solving skills Intermediate knowledge of CNC G&M codes What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Market Competitive Pay Climate controlled facility Extensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental and Vision Benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity and Paternity Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career #LI-KL1 Pay rate for this opportunity is $26.00 - 36.00 per hour. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. Req ID: 51274 Job Category: Manufacturing Operations Location:RequiredPreferredJob Industries Other
    $26-36 hourly 60d+ ago
  • Production Manager

    Fastsigns 4.1company rating

    Supervisor job in Birmingham, AL

    The ideal Production Manager position has a knowledge of print production methods, material/supply management, proper material application know how and great work flow/time management. They need to be able to work in a dynamic, creative and fast-paced environment creating and installing sign and graphic products for many different business applications. This job also requires a degree of creativity as we are always looking to develop new techniques, applications and products that stand apart from existing signage. This job can be a great creative environment for people who really like to express their creativity through the execution of design. We have a great team of people who all work great together so we are looking for someone wants to work in a supportive creative environment that also understands deadlines and getting jobs turned around in a timely manner. We do believe in lots of cross training so a little bit of design know how and ability to talk with clients is of great benefit. Experience with wide format printers, plotters, cutters, cnc machines, painting , wrapping, wallpaper, dimensional lettering, lighting... etc. are all very valuable skills to have. If this describes you, we encourage you to apply! Compensation: $18.00 - $30.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $18-30 hourly Auto-Apply 60d+ ago
  • Restoration Supervisor

    Servpro of Birmingham North 3.5company rating

    Supervisor job in Pelham, AL

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company car Company parties Competitive salary Dental insurance Donation matching Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Relocation bonus Training & development Vision insurance Wellness resources Restoration Supervisor Do you have a passion for leading teams and helping people through tough situations? Join our SERVPRO Franchise as a Restoration Supervisor and become a vital part of a team thats committed to making fire, water, and storm damage Like it never even happened. We are looking for a hands-on leader who thrives in challenging environments, enjoys problem-solving, and has strong communication and leadership skills. As a Restoration Supervisor, youll oversee crews on restoration and mitigation projects, ensuring quality, efficiency, and customer satisfaction from start to finish. If you're dependable, detail-oriented, and ready to grow in a rewarding industry, we want to hear from you. Key Responsibilities: Manage restoration jobs from start to finish in compliance with SERVPRO processes and industry standards Supervise and motivate Production Technicians to meet quality and efficiency goals Respond promptly to service calls and communicate effectively with customers, teammates, and vendors Perform hands-on production tasks when needed, ensuring high standards of service Ensure proper documentation and job file completion for all assigned projects Identify and address safety concerns and enforce site safety protocols Conduct quality control checks and resolve project issues promptly Maintain and protect equipment, vehicles, and materials Perform occasional sales, marketing follow-ups, and add-on services to support business growth Requirements: Minimum of 1 year experience in water/fire/mold restoration or construction IICRC certification (WRT, ASD, etc.) preferred or willingness to obtain Strong leadership and team-building skills Excellent written and verbal communication Ability to work in fast-paced, physically demanding environments Valid drivers license and clean driving record Physical Requirements: Regularly lift 50 lbs., and occasionally up to 100 lbs. with assistance Ability to stand, walk, bend, kneel, and climb ladders for extended periods Comfortable working in confined spaces (e.g., crawlspaces, attics) Exposure to dust, mold, and cleaning chemicals Compensation: Competitive hourly pay based on experience Opportunities for overtime and performance-based raises Career advancement through training and certification programs All SERVPRO Franchise employees are hired and employed by independently owned and operated Franchise businesses. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC.
    $42k-53k yearly est. 30d ago
  • Supervisor - Call Center

    Maximus 4.3company rating

    Supervisor job in Birmingham, AL

    Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00
    $25k-35k yearly est. Easy Apply 6d ago
  • Shop Service Supervisor -Birmingham, AL

    Terex 4.2company rating

    Supervisor job in Birmingham, AL

    Join our Team: Shop Service Supervisor, Onsite Birmingham, AL Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Shop Service Supervisor to contribute to the team in Birmingham, AL. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation. What you'll do Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support Ensure professionalism and a high customer service standard Expedite service orders and calls, if necessary Sell repairs and follow up work Track and follow up on leads brought in by field operatives (technicians and inspectors) Develop quotes in a timely manner Schedule preventive maintenance and repair activities on equipment Resolve customer issues and complaints Complete, process and route appropriate paperwork Provide a high level of communication with both Customer and Office Perform service work to assist with overflow and emergencies, as needed. Source difficult to find parts Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians' equipment and vehicles and record the results. Enter data into SAP database as necessary and utilize MS Office applications Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones Work Environment Considerations: Work various environments and working conditions depending on assignment Working at heights & some heavy lifting Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel What you'll bring High school diploma or GED 1+ year of lead/supervisor experience 2+ years of mechanical experience with heavy equipment Great Additions to bring 2+ years of experience managing technicians Ability to pass MVR 2 year technical degree Automotive, heavy equipment, shop environment experience Thorough knowledge of electrical theory for power and controls. Familiarity with utility equipment Operations Experience Previous experience running a Service Department Understanding of OSHA/ANSI standard Strong organizational and prioritizing skills Thorough understanding of the financials for a service company Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills Customer focused, with good interpersonal and communication skills, both verbal and written Collaborative leadership skills SAP experience Why Join Us We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate The compensation range for this position is $75-85k annual salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc. This above description is non-exhaustive and there may be additional duties in accordance with the role. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide. Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at ********************************** . The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
    $75k-85k yearly Auto-Apply 42d ago
  • Dining Services Supervisor

    Brookdale 4.0company rating

    Supervisor job in Homewood, AL

    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
    $32k-51k yearly est. Auto-Apply 55d ago
  • Supervisor of ICC Credentialing

    International Code Council 4.4company rating

    Supervisor job in Birmingham, AL

    Full-time Description The International Code Council (ICC) is a not-for-profit membership association dedicated to building safety and fire prevention. The ICC develops the codes used to construct residential and commercial buildings and provides associated products and services in support of this mission. The ICC has four offices, based in Birmingham, Alabama; Country Club Hills, Illinois; Brea, California; and Washington, D.C. plus remote home-office staff. ICC Credentialing is responsible for development and administration of testing-related services, including internationally recognized certification program, a suite of contractor/trade examinations, and contract testing services. This division currently has a full-time staff of 13, led by the Vice-President. The Supervisor of ICC Credentialing oversees the support staff within ICC Credentialing as well as department documentation to ensure accuracy of departmental output. Essential Functions: Quality control Critical toward zero defects Website/Publications Create, update, and maintain ICC Credentialing collateral. With Marketing: Update, and maintain departmental website Marketing Participate in communications planning meeting, create and maintain PowerPoint presentations, ensure branding of department publications. System Updates/integrations With Manager of ICC Credentialing: Identify and implement systems updates and integrations to further enhance the customer experience with ICC and the Family of Solutions Operational control Timekeeping, scheduling, and professional development of the ICC Credentialing support staff Monitor and maintain miscellaneous reports for the department With Manager and Vice-President of ICC Credentialing: Carry out strategic planning to meet departmental and company-wide goals and Monitor and promote new business opportunities for ICC Credentialing and ICC Family of Solutions Perform other duties as assigned or requested. Requirements Essential Skills and Education/Experience: Bachelor's degree in business management, English, or related field strongly preferred Supervisory experience in a fast-paced environment Pro-active management style that addresses staff related issues quickly and fairly Ability to create a positive, collaborative and empowering work environment Commitment to creating a culture of customer service excellence within the department, and ICC Strong focus on addressing customer and client needs with a sense of urgency Strong leadership ability - your employees would follow you anywhere, because they trust and respect your vision Team-first attitude with a focus on how to better serve the association's current and prospective Members Ability to follow an item through to completion, and own it every step of the way Ability to think beyond what's done right now - think about what is possible, and what impact changes will have both now and in the future Process tracking and improvement skills Excellent organization and time management Diplomacy, discretion, and flexibility to adapt to quickly changing projects and multiple critical hard-stop deadlines - hitting the deadlines every time High written and verbal communication ability - you can communicate both one-on-one or to a group Ability to work individually as assigned, as well as part of teams or work groups Grace under pressure with a fast-paced mindset Exposure to construction related work content desired. Proficient in MS Office and capable of quickly learning in-house computer software programs Must be comfortable in dealing with multiple levels of staff, from entry-level to executive management Physical Requirements: Ability to sit for extended periods while working at a computer or desk Occasional standing, walking, and reaching to access files or office supplies Manual dexterity for typing, filing, and handling office equipment Ability to lift and carry up to 20 pounds occasionally (e.g., office supplies, documents) Visual acuity to read printed and digital materials Auditory ability to communicate effectively in person and over the phone May need to climb stairs in multi-level office building Environmental Conditions: Must be able to work in standard office environment with artificial lighting and climate control Disclaimer: This description is not an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to change or add duties to this position as business needs require. International Code Council offers a competitive starting salary and comprehensive benefits package that includes paid vacation and sick time, health/dental/vision insurance, 401k with generous company match immediately vested, company paid basic life insurance, short-term and long-term disability coverage. Additional voluntary benefit offerings are available such as critical illness insurance, flexible spending accounts, and pet insurance.??? International Code Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, citizen status, religion, ancestry, national origin, age, disability, sex, marital status, military status, pregnancy, sexual orientation or any other basis prohibited by applicable federal, state or local employment laws or regulations in every location in which the company has facilities. Salary Description $75-90k
    $75k-90k yearly 12d ago
  • Operations Lead - PT

    at Home Medical 4.2company rating

    Supervisor job in Center Point, AL

    Operations Lead Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance. Key Roles & Responsibilities: The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security. The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics. The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner. The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. The OL Drives productivity by training, coaching, planning, monitoring, and appraising results. The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience. The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store. All other duties are based on business needs. Nights and weekends required Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent. Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. The ability to work effectively independently and within a team. Strong attention to detail, e.g., standards, processes, marketing, etc. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $38k-75k yearly est. Auto-Apply 60d+ ago
  • Medical Assistant Supervisor

    Seale Harris Clinic

    Supervisor job in Birmingham, AL

    Job Title: Medical Assistant Supervisor Schedule: Monday-Friday 8:00AM-5:00PM The Medical Assistant Supervisor will report to the Clinical Manager. They must be able to take directions well and have excellent communication skills to be successful in this position. They will be responsible for all of the following : Overseeing the day-to-day operation of the medical assistant staff Managing new hire training, staff attendance, performance evaluations, and disciplinary meetings Remaining knowledgeable about the clinic protocols and procedures as written in the company handbook/training manual, and enforcing those protocols and policies for all staff Identifying and resolving patient or staff issues following the correct protocol Managing clinic supplies, equipment, medications, and vaccines Maintaining a positive and professional demeanor with both staff and patients at all times as a leader within the clinic Taking on additional tasks/projects as assigned by the Clinic Manager Education Requirements High School Diploma or Equivalent Certifications CCMA Certification Required Knowledge, Skills, Abilities and Competencies: Experience in medical assistant tasking in a primary care practice Excellent interpersonal, analytical, and troubleshooting skills Excellent communication skills and ability to take direction Experience with EHR
    $26k-36k yearly est. 48d ago
  • Training Team Lead

    Schnellecke Logistics

    Supervisor job in Vance, AL

    The Training Team Lead plays a key role in developing employee capability, supporting operational excellence, and ensuring a high-quality experience for both internal teams and customers. This position is responsible for overseeing daily training activities, guiding employees through skill development, and maintaining accurate and up-to-date training documentation. The Training Team Lead partners closely with operations leadership to align training initiatives with business needs and works directly with production teams to support performance, efficiency, and customer satisfaction. Key Responsibilities: * Lead and coordinate daily training activities to ensure consistent, effective learning experiences. * Coach, mentor, and develop employees to strengthen skills, improve performance, and support career growth. * Maintain accurate, organized, and compliant training documentation, records, and materials. * Collaborate with operations leadership to identify training needs, align priorities, and support strategic goals. * Work alongside production teams to reinforce training, troubleshoot skill gaps, and ensure customer expectations are met or exceeded. Requirements * Strong communication and leadership skills. * Ability to coach and motivate employees in a fast-paced environment. * Detail-oriented with excellent organizational skills. * Experience in training, operations, or team leadership preferred.
    $28k-51k yearly est. 5d ago
  • Training Team Lead

    Schnellecke

    Supervisor job in Vance, AL

    The Training Team Lead plays a key role in developing employee capability, supporting operational excellence, and ensuring a high-quality experience for both internal teams and customers. This position is responsible for overseeing daily training activities, guiding employees through skill development, and maintaining accurate and up-to-date training documentation. The Training Team Lead partners closely with operations leadership to align training initiatives with business needs and works directly with production teams to support performance, efficiency, and customer satisfaction. Key Responsibilities: Lead and coordinate daily training activities to ensure consistent, effective learning experiences. Coach, mentor, and develop employees to strengthen skills, improve performance, and support career growth. Maintain accurate, organized, and compliant training documentation, records, and materials. Collaborate with operations leadership to identify training needs, align priorities, and support strategic goals. Work alongside production teams to reinforce training, troubleshoot skill gaps, and ensure customer expectations are met or exceeded. Requirements Strong communication and leadership skills. Ability to coach and motivate employees in a fast-paced environment. Detail-oriented with excellent organizational skills. Experience in training, operations, or team leadership preferred.
    $28k-51k yearly est. 21d ago
  • Supervisor II - Earthmoving

    Thompson Tractor 4.7company rating

    Supervisor job in Birmingham, AL

    The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Coach and direct Service Department employees Monitor, improve, and maintain Technician performance Ensure proper planning of jobs, quoting, parts availability, and manpower Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtown with accurate and efficient job planning and repairs Effectively communicate with company personnel Assign jobs to shop technicians and dispatch field service technicians
    $31k-40k yearly est. 60d+ ago
  • Team Lead

    Rack Room Shoes 4.2company rating

    Supervisor job in Oneonta, AL

    30951 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 1080 1080 Rack Room Shoes Pay Range: Oneonta Marketplace 66 Market Terrace Suite 400 About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Oneonta, Alabama US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $26k-32k yearly est. 60d+ ago

Learn more about supervisor jobs

How much does a supervisor earn in Hoover, AL?

The average supervisor in Hoover, AL earns between $33,000 and $88,000 annually. This compares to the national average supervisor range of $31,000 to $92,000.

Average supervisor salary in Hoover, AL

$54,000

What are the biggest employers of Supervisors in Hoover, AL?

The biggest employers of Supervisors in Hoover, AL are:
  1. Chick-fil-A
  2. CCI Systems
  3. Lifetime
  4. BJCC
  5. K.A. Recruiting
  6. Life Time Fitness
  7. Ervin Cable Construction
  8. Servpro
  9. Servpro Of Birmingham
  10. Magna International
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